EdgeGEAR 2000 Turnup and Verification Manual v5.0
EdgeGEAR 2000 Turnup and Verification Manual v5.0
EdgeGEAR 2000 Turnup and Verification Manual v5.0
T u r n u p & V e r if i c a t io n M a n u a l
D o c u m e n t V e r s io n 5 . 0
M ay 2005
M o v in g I P a t G ig a F o rc e S p e e d
This document contains proprietary information, which is protected by copyright. No part
of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying, recording, or by any information
storage retrieval system, or translated into another language, without prior written consent
of ALLOPTIC®.
ALLOPTIC® makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular
purpose. ALLOPTIC® shall not be liable for errors contained herein nor for incidental or
consequential damages in connection with the furnishing, performance or use of this
material.
Trademarks
All brand names and product names used in this book are trademarks, registered
trademarks, or trade names of their respective holders.
Introduction
About this Guide
This manual contains procedures for the turnup and verification of an Alloptic system and
its components using the web based GigaVu™ local manager.
An operator can connect the GigaVu™ platform to an edgeGEAR 2000 chassis and
perform system activation, provisioning, status and alarm monitoring, and operator access
management procedures.
Audience
This document’s target audience is associated with the turnup and verification of the
Alloptic system equipment in the Central Office. This guide is intended for installers and
those who are commissioning the system platform and crafts people who are involved
with the setup of the system. This manual covers the tasks needed to take the system from
its initial state to up, running, and tested.
Safety
Special Notes
The following special notes are used to high light hazardous conditions or emphasize
procedural information critical to a task.
HAZARD: A Hazard note addresses conditions that could cause personnel injury
or death. Pertinent safety precautions are presented.
NOTE: A special note that high lights information important to the successful
completion of a procedure.
BEST PRACTICE: A Best Practice note strongly encourages the user to follow a
given procedure to avoid service interruptions or damage to the product.
GigaVu Terminal
A GigaVu operator plugs a workstation into the SCM RJ45 port, activates the GigaVu
application, and logs in. The GigaVu terminal must be connected to the chassis to execute
system functions. A computer equipped with a 10/100BaseT Network Interface Card
(NIC), and running Microsoft® Internet Explorer 5.0 or above, is required for a GigaVu
workstation. A direct connection between the workstation and SCM requires a Category 5
Cross-over cable. The procedures for GigaVu terminal connection and communications
configuration are contained in Chapter 2.
BEST PRACTICE: After you have added new operator logins and passwords,
Alloptic recommends that you delete the default user name and password. Refer
to Delete an Operator in the System Administration Manual for the procedure.
5. Press Submit
• The GigaVu Home page is displayed (Figure 2).
• Each login is time stamped and placed in the Alarm Log as an Informational
alarm.
GigaVu Logout
BEST PRACTICE: You are automatically logged out of GigaVu and the system
through two methods.
• When you close your browser.
• If you have not used GigaVu for five minutes.
However, Alloptic recommends that you use the procedure shown below.
This procedure describes the steps Alloptic recommends you use to logout of GigaVu and
the system (Figure 3).
To logout of GigaVu:
1. From any page in the application, click on the Logout tab.
2. You may be presented with a "Configuration Hasn’t Been Saved" dialogue box.
3. Click OK to go to the Save Configuration window.
• Press Save.
4. Click Cancel to exit without saving.
• The application is exited immediately.
• The Login page is displayed.
2 3
Save Configuration
When you change data using GigaVu, click the Submit button to save it to system
memory. System memory does not provide persistent data storage. The baseline
configuration of the system is stored in flash memory on the SCM board. If the system is
reset due to power interruption or other event, the stored configuration will be used. After
making configuration changes, always run the Save Configuration procedure. This saves
the system memory to flash memory.
Use this procedure to update the baseline configuration whenever operational
configuration changes are made (Figure 4).
To save the SCM and system configurations to flash memory, proceed with the following.
1. Click on the File Services Tab.
• The Save/Erase page appears (Figure 4).
2. Press Save.
3. The Configuration State field displays In Progress while saving configuration.
4. Note the Timestamp, which indicates the last time the file was saved or erased.
5. Click the Refresh button to monitor the Save operation.
6. The Configuration State field displays Ready when configuration is saved.
7. The Timestamp field is updated with the new time and date.
The Alloptic system may be configured to carry data traffic, telephony services, RF video
or all three. The configuration and activation of an Alloptic system is described
throughout this document. These procedures cover the activation and configuration of the
Switch/Controller Module (SCM), Optical Line Termination card (OLT), Network
Interface Module (NIM), the DS3 Mux (DS3M) and associated BNC card, and the Optical
Network Unit (ONU) and associated services. The operations you will perform to turn-up
a system are illustrated in Figure 5.
BITS Clock
Telephone Network
To OLT WDM Ports 1-2 Cat 5
Head End RF Video ONLINE
STDBY
ONLINE
STDBY DSX3/DCS
GE6P001GE6P001
MIN AL
MAJAL
MINAL
MAJAL
To BNC Card
AVOID EXP OSURE AVOID EXPOSURE
LA SER LIGHT IS EMITTEDLA SER LIGHT IS EMITTED
FROM THESE APERTURES
FROM THESE APERTURES
1 1
1 1
2 2 2
3
2
3
1-4 Pairs RG59 Coax
To SCM Ports 4 4
IP Network 5 5
1000BaseFX 6 6
Ethernet
DJIAN0BAA
DJIAN0BAA
Aggregation Device SCM Port
OLT SCM NIM DS3M
Connectors
To OLT PON Ports
LC OLT Port
ISP
Connectors Cat 5 Cross
SC/APC Over
GigaVu Terminal
- + - +
IN12 VDC2A OUT 1 2 3 4 1 2
Browser
Login Window
Home
System System Alarm Operator File System
Logout
Provisioning Maintenance Management Management Services Diagnostic
Save
Configuration
S
C IP Address Identification Access List ONU Monitor Static Route
M
Module Port
Configuration Configuration
System Turnup
Turn-up preparation is for first time activation of the edgeGEAR 2000 Chassis. The
process includes a review of the GigaVu windows you will use, as well as the navigation
and configuration data requirements.
NOTE: The following screens were captured using Windows® 2000. Other
operating systems may display differently.
z
192 . 168 . 251. 100
LAN Settings
To configure LAN settings, proceed as follows.
12. Open the Control Panel from the Start-->Settings menu on the computer.
13. Click on the Internet Options icon.
14. Select the Connections tab.
15. Click on Lan Settings.
16. In the resulting window, verify "Automatically Detect Settings" is checked.
17. Verify "Use a Proxy Server" is not checked.
18. At the Local Area Lan (LAN) Setting display, press OK.
19. At the Internet Properties display, press OK.
GigaVu Login
This section describes logging into the edgeGEAR 2000 chassis using GigaVu.
1. At the GigaVu workstation, click on the icon to open the browser.
2. Enter the edgeGEAR 2000 IP address in the browser Address field, and press the
Enter Key.
• The Alloptic Login window (Chapter 1: Figure 1) is displayed.
3. Enter your Assigned Administrator or default ID in the User ID field.
• The ID must be between 8 and 32 characters.
• Default User ID: admin123.
4. Enter your Assigned or default Password in the Password field.
• Default Password: obtain from Alloptic support.
5. Press Submit.
• The GigaVu Home window (Chapter 1: Figure 2) is displayed.
Note: If you do not gain access to the home window, check connectivity, and
verify your User ID & Password.
Best Practice: After you have added new operator logins and passwords, delete
the default user name and passwrod. Refer to "Delete an Operator" in the
System Administration Manual for the procedure.
CAUTION: If the default IP Addresses are changed and then “lost”, they can be
recovered by accessing the SCM RS-232 port.
Best Practice: Never change the address of the bottom RJ45 management port.
This allows you to connect locally to the system through a cross over cable.
Warning: The Alloptic chassis uses the 10.0.0.0/16 and 10.1.0.0/16 networks for
internal SCM to Chassis and ONU communication. These subnets can NOT be
used as the Primary, Secondary or In-Band Management subnets.
Note: After the IP address and primary subnet mask are updated, the
connection will time out, displaying an Internet Explorer error page. You must
login to GigaVu using the new IP address.
Note: The workstation must also be changed to the new subnet if the address
differs.
To enter the system configuration parameters below, access the Administration Table. See
Figure 6 for tab navigation.
Table 2: Administration Identification Information
Item Description Value User Action
Identification tab
Chassis System ID A unique ID Leave 0 for normal installation
System Location Chassis CO/Headend location Enter Work Order Assignment
The name of the person
System Contact Enter Work Order Assignment
responsible for the chassis
A character string representing
System Name Enter Work Order Assignment
the chassis name
Common Language Location
CLLI Reference Enter Work Order Assignment
Identifier
Location Physical address of the chassis Enter Work Order Assignment
Bay/Shelf/Floor/Aisle
Chassis rack location Enter Work Order Assignment
Reference
CLEI Code
(Common Language Chassis hardware code System Generated
Equipment Identifier)
Serial Number Chassis hardware serial number System Generated
Time Stamp Takes effect when Submit is
System Chassis Time Setting
(hh:mm:ss mm/ss/yyyy) clicked.
IP Network
1 1
2 2
To SCM Ports
ISP 1000BaseFX
SCM Port Connectors LC
8 9 ALLO PTIC
FIB EROPTIC ACCE SSSO LUT O
I NS
ONLIN E
FAN R
T AY AC CESSC OVER
A LA RM S / ST AT US POWE R FA N FU SE S E SD ACO LA MP ST D BY
MIN AL
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
MAJ AL
SCMA001
ON LIN E
S TD B Y
MI N A L
DIAGNOSTICS
MA J A L
S C M A 00 1
DIAGNOSTICS
2
2
A V OI D EX P OS URE
LA SE R LIG HT IS E M IT T ED
F RO M THES E AP ERTURE S
AVOID EXPOSURE
LASER LIGH T IS EM ITTED
F RO M THESE APERTUR ES
1G E
1GE
1
DJI AN0BAA
Note: All existing ONU Ethernet traffic provisioned to transit the chassis via
SCM Port 1 or 2 is now configured to transit the chassis via the SCM Port
Group.
1. From the Alloptic home window, click on the System Provisioning tab.
• The Chassis Configuration window is displayed.
2. Click on the Network Link tab.
• The Link Aggregation window is displayed.
3. Set the Link Aggregation Groups to the Port Group desired.
4. Set the Max Port Bandwidth per your work order.
5. Press Submit to update screen selections.
• The Port IfIndexes will change to match, 90001 for Port Group 1 or 90002 for
Port Group 2.
6. Save the new configuration.
Note: Both ports must be configured to a fixed Admin State (Admin Type field).
They cannot be set to Auto Negotiate.
8 9 ALLOPTIC
FIB EROPTIC ACCE SSSO LUTIONS
FAN T
R AYAC CESSC OVER
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
ONLIN E
ONLINE
S TD B Y
STD BY
MI N A L
MIN AL
MAJ A L
MAJ AL
OLTD001
OLTC001 SCMA 001
AVOID EXPOSURE
LASER LIGHT IS EMITTED
FROM THESE APERTURES
DIAGNOSTICS
PON 1
WDM
2
AVOID EXPOSURE
AV OID EX P OS UR E
LASER LIGHT IS EMITTED
L ASER LIG HTIS EM IT TED
FROM THESE APERTURES FROM THESE APERTURE S
PON 2 1GE
WDM
2
DJIAN0BAA
DJI AN 0BA A
Browser
Login Window
Save
Configuration
O
L
T
Module Port
Configuration Configuration
Note: The OLTA001 and OLTD001 cards (obsolete) operate in Lite Mode only.
With protected OLTs installed, cabling is set up to allow either OLT to access the PON.
The system does not currently provide redundancy for RF video or WDM services. It will
only provide redundancy for data and voice services, or those services that are riding over
the Alloptic Ethernet PON.
EDFA
PON
Primary Path Hub
WDM
Ethernet
2xN PON
splitter Secondary Path
WDM
To ONUs
Optical Hazard
Optical signal levels place the OLT in a Class 1 Laser Product category. Laser hazard
warnings are contained in the procedures. Comply with local laser safety precautions
when working with OLT modules.
OLT Port
Connectors:
SC/APC
Cat 5
Cross Over
OLT
2xN
Splitter Ethernet
GigaVu Terminal
To ONUs
The following sections review the GigaVu windows you will use for entering
configuration data.
Item
Value User Action
Description
A unique identifier assigned by the system to
PON ID Value is READ ONLY.
each PON.
Port Type Currently, the only port type is PON. Value is READ ONLY.
Protected or Unprotected. Operation Mode is
the same as the Operation Mode of the OLT.
Operation Mode Value is READ ONLY.
If the OLT is provisioned as Protected, the
Port will be also.
Indicates the current operational state of the
PON, and may take one of three values:
Active - This PON is administratively enabled
and has ONUs configured on it.
Operation State Value is READ ONLY.
Inactive - This PON is administratively
disabled.
ActiveIdle - The PON is administratively
enabled, but no ONUs are configured.
Each PON supports a maximum of 32 ONUs.
Enter the maximum number of
Max # of ONUs Options are in sets of 8, 16, and 32. Default
ONUs allowed for this PON.
is 8.
Choose Enabled to put the
PON in service.
Indicates whether the PON is Enabled or Choose Disabled to remove
Admin State
Disabled. PON from service.
Choose Reset to reinitialize
the OLT.
Encryption Encryption is not currently available. Value is READ ONLY.
Available BW: Up Value is READ ONLY.
The upstream and downstream bandwidth
and Dwnstream Available and Max bandwidths
currently available on this PON.
(Mbps) = 0 if PON is not provisioned.
Select Auto to enable auto-
ranging.
Ranging Mode Manual or Auto. If you select Manual, range
values must be entered upon
provisioning of each ONU.
NOTE: Prior to performing this procedure, you must delete all ONU services and
any components associated with this OLT.
The procedure describes how to delete an OLT from service. Perform this procedure
before physically removing the module from the chassis.
1. From the Alloptic Home window, click on the System Provisioning tab.
2. Click on the OLT to be deleted.
• The OLT Module Configuration window is displayed.
3. Press the Delete button.
4. Press the Submit button.
• The OLT is removed from service.
• The OLT Slot equipment status is changed to N/E.
5. Save the new configuration.
Note: If a NIM and DS3 are installed on the same system, port 6 cannot be used.
See the Port 6 Available box on the NIM Module Screen.
The NIM can also be used to provide dedicated links between multiple chassis. The NIM
supports transparent VLANs between multiple Chassis by enabling dedicated Chassis-to-
Chassis links without a router in between. The NIM cards offer the exact same network
interface features as the SCM.
8 9 ALLOPTIC
FIBEROPTIC ACCESS SOLUTIONS
DJIAN0BAA CRIT / OK M AJOR MINOR FAN A FAN B 48V A 48V B FAN A FAN B DJIAN0BAA
1 2 3 4 5 6 7 8 11
9 10 12 13 14 15
ONLINE ONLINE
ONLINE
STD BY STD BY
STD BY
MIN AL MIN AL
MIN AL
AVOID EXPOSU RE
LASER LIGH T IS EMITTED
FR OM THESE APERTURES
PON 1 DIAGNOSTICS
1
1
WDM
2
2
AVOID EXPOSURE
AVOID E XPOSURE
LASER LIGHT IS EMITTED 3
FROM THESE APERTU RES
LASER LIGHT ISEMITTED
FR OM TH ESEAPERTU RES
PON 2
1GE
5
1
6
WDM 2
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
Browser
Login Window
Save
Configuration
N
I
M
Module Port
Configuration Configuration
ONLINE
STD BY
MIN AL
8 9 ALLOPTIC
MAJ AL
DJIAN0BAA CRIT / OK MAJOR MINOR FAN A FAN B 48V A 48V B FAN A FAN B DJIAN0BAA
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
AVOID EXPOSURE
LASER LIGHT IS EMITTED
FROM THESE APERTURES
ONLINE ONLINE
ONLINE ONLINE
STD BY STD BY
STD BY STD BY
1
MIN AL MIN AL
MINAL MINAL
1
3
1 1
WDM
2
2 2
AVOID EXPOSURE
3 3
AVOID EXPOSURE
LASERLIGHTISEMITTED
FROM THESEAPERTURES
LASER LIGHT IS EMITTED
FROM THESE APERTURES
4
4 4
PON 2
1GE
5 5
1
5
6 6
WDM 2
6
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
Item
Value User Action
Description
A unique identifier the system assigns to
Port # Value is READ ONLY.
each Port.
IfIndex Numerical Interface reference Value is READ ONLY.
Possible entries are:
Enter default Auto Negotiated or
Admin Type • Auto Negotiated
as assigned by Work Order.
• 1000BaseFX Full Duplex
Link Status Provides the status of the Link Value is READ ONLY.
Choose Enabled to enter the port
Indicates whether the port is in an in service.
Admin State
Enabled or Disabled state. Choose Disabled to remove the
port from service.
Enter a short text message
Note User-defined. Optional.
associated with the interface.
To aggregate network interface traffic on NIM Ports, proceed with the following.
1. From the Alloptic Home window, click on the System Provisioning tab.
• The Chassis Configuration window is displayed.
2. Click on the Network Link tab.
• The Link Aggregation window will appear.
3. Set the Link Aggregation Groups to the Port Group desired.
4. Set the Max Port Bandwidth per your work order.
5. Press Submit.
• All the Port IfIndexes will change to match the IfIndex of the Port Group selected.
6. Save the new configuration..
Note: Once a NIM Port becomes part of a NIM Group, all ONU Ethernet traffic
previously provisioned to transit the chassis on that port will now be
transmitted from the chassis via the NIM Port Group.
Note: All aggregated ports must be configured to a fixed Admin State (Admin
Type field). They cannot be set to Auto Negotiate.
DS3M Overview
The DS3M manages the telephone network interface for the edgeGEAR 2000 chassis. The
DS3M module allows the operator to configure or view the properties of individual DS3M
modules and associated DS3 ports in the chassis. DS3M Modules are supported in slots 13
and 14 only. The DS3M support up to four DS3 interfaces and provide 3-1-0 DAX
functionality.
The DS3 requires a BNC card be installed in slot 15. This provides the physical
connection to the Public Switched Telephone Network (PSTN). Both modules share
access to the BNC connectors. Each DS3M port can be configured for either T1 or
E1operation.
This chapter describes the configuration of the DS3M and its facilities. The user may also
delete a particular configuration or an entire module from the system. Removal procedures
are addressed in this chapter.
8 9 ALLOPTIC
FIB EROPTIC ACCE SSSO LUTIONS
FAN T
R AYAC CESSC OVER
1 2 3 4 5 6 7 8 11
9 10 12 13 14 15
BIT / BYTE
2
ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE
11/12 13/14
STD BY STD BY STD BY STD BY STD BY 1 1
STD BY STD BY
2 2
MIN AL
MIN AL MIN AL MIN AL MIN AL MIN AL MIN AL
3 3
MAJ AL
MAJ AL MAJ AL MAJ AL MAJ AL MAJ AL MAJ AL 4 4
OLTC001
SCMA003 SCMA003 DS3M001 DS3M001 BNC4001
GE6P001 GE6P001
AVOID EXPOSURE
LASERLIGHT ISEMITTED
FROM THESEAPERTURES
TX
1 1
RX
W DM
1 1
TX
2 2
2 2
2
AVOID EXPOSURE
LASERLIGHT ISEMITTED
FROM THESEAPERTURES
AVOID EXPOSURE AVOID EXPOSURE
LASER LIGHT IS EMITTED LASER LIGHT IS EM ITTED
FROM THIS APERTURE FROM THIS APERTURE
3 3
RX
PON 2 TX
4 4
1GE 1GE
3
1 1 5 5
W DM
RX
2 2 6 6
TX
4
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
RX
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
Browser
Login Window
Save
Configuration
D
S
3
M
Module Port
TDM Service
Configuration Configuration
NOTE: The DS3M cards are non-revertive. Whichever card comes up first
becomes the active card.
edgeGEAR 2000
BNC
DS3
1 X
2 X
DS3M 13
Active
3 X D E
S q
4 X DS3 3 u
A S
C T i
T B N p
Y
e m
t e
w n
DS3 o t
1 X r
2 X k
DS3M 14
Standby
3 X
4 X
S A
T C
B T
Y
Fig 5-3
Admin State Indicates whether the DS3 is Choose Enabled to place the DS3 in
Enabled or Disabled. service.
Choose Disabled to remove the DS3
from service.
Frame Type Indicates the frame type the DS3 Options: M23 (RemLoop) or Cbit (w/o
port supports. RemLoop).
Line Length Indicates the length of the DS3 line Options: 0-225 or >225
in meters.
Deleting a DS3M
A DS3M may be removed from service to accommodate new chassis configurations.
Perform this procedure before physically removing the module. When deleting both
DS3Ms from the chassis inventory, Certain conditions must be met:
1. There can be no active cross connects.
2. All DS3M DS0 channels must be disabled.
3. All DS3M DS1 circuits must be disabled.
4. All DS3 ports must be disabled.
8 9 ALLOPTIC
FIBEROPTIC ACCESS SOLUTIONS
DJIAN0BAA CRIT / OK MAJOR MINOR FAN A FAN B 48V A 48V B FAN A FAN B DJIAN0BAA
Capture
1 2 3 4 5 6 7 8
9 10
11
12 13 14 15
Screw
BIT / BYTE
ONLINE ONLINE
ONLINE ONLINE
11/12 13/14
STD BY STD BY 1 1
STDBY STDBY
2 2
MIN AL MIN AL
MINAL MINAL
3 3
BITS Clock 1
LASER LIGHT IS EMITTED LASER LIGHT IS EMITTED
FROM THESE APERTURES FROM THESE APERTURES
PON 1 DIAGNOSTICS 1
1
RX
1 1
WDM BIT / BYTE TX
2
BITS Clock 2 2 2
2
1 AVOID EXPOSURE
AVOID EXPOSURE
LASER LIGHT IS EMITTED 3 3
FROM THESE APERTURES
LASERLIGHTISEMITTED
FROM THESEAPERTURES
RX
4 4
TX
PON 2
1GE
5 5
2 1
3
6 6
WDM 2
RX
11/12 13/14
1 1 TX
2 2 4
DJIAN0BAA
DJIAN0BAA
DJIAN0BAA
3 3
DJIAN0BAA
RX
4 4
Port 1 DS3 Tx/Rx DJIAN0BAA
TX
RX
DJIAN0BAA
BITS Clock 1
BIT / BYTE
BITS Clock 2
1
11/12 13/14
1 1
2 2
3 3
4 4
TX
TX
RX
DJIAN0BAA
Pin Use
1 TX RING
2 TX TIP
4 RX RING
5 RX TIP
Figure 42: BITS Port Pinouts
DS3M DS1 Timing from within the chosen DS3 port. Recovers reference
clock from an incoming DS3 Framer.
At least one T1/E1 within a DS3 must have the Clock Enabled option
set to Yes in the T1/E1 (Network) interface provisioning window.
Best choice when BITS Clock source is not available.
SCM Internal SCM free running Stratum 3 Clock. Apply during initial system turn-up
or when operating independent of the PSTN or equivalent equipment.
Best Practice: The use of a highly stable clock is essential to the system’s
performance. A dedicated BITS clock is recommended. All clocks must be
checked/verified prior to installation.
Configure
DS3, DS1, & Select AVM Select DS1
DS0 Interfaces port port
Submit Done
AVM Audio Voice Module The four POTS ports on the homeGEAR™ ONUs.
CPE customer premises equipment Equipment that resides on the customer’s premises.
HFC Hybrid Fiber Coax An outside plant distribution cabling concept employing
both fiber optic and coaxial cable.
ISDN Integrate Services Digital Network. Provides a standard for voice and data signaling.
MAC media access control address a 48-bit number unique to each LAN NIC.
Address
NIC network interface card The device that connects a device to a LAN.
QRSS quasi-random signal source Signals used for testing DS1 circuits.
Simple Network Management Standard method for interfacing with a network that
SNMP Protocol supports MIB.
Widespread Emergency
In the event of a natural disaster or other emergency causing an extensive out-of-service
condition or service degradation, and upon notification by the customer, Alloptic shall
commence within 4 hours of notification, emergency restoration procedures to provide
recovery support, repair services, and / or replacement material. Alloptic’s full capabilities
will be made available to its customers in the event of a catastrophe.