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    Customer Journey Map For: Persona Name

    Uploaded by

    Parijat
    This document is a customer journey map that outlines the various stages a customer goes through when purchasing a product or service, from initial awareness of a need, through research, selection, purchase, use, and potential upgrades or support. It maps out the customer's goals, expectations, experiences, problems and emotions at each stage of the process.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Customer Journey Map For: Persona Name

    Uploaded by

    Parijat
    21 views2 pages
    This document is a customer journey map that outlines the various stages a customer goes through when purchasing a product or service, from initial awareness of a need, through research, selection, purchase, use, and potential upgrades or support. It maps out the customer's goals, expectations, experiences, problems and emotions at each stage of the process.

    Original Description:

    bjm

    Original Title

    Banking Journey Maps

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    © © All Rights Reserved

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    This document is a customer journey map that outlines the various stages a customer goes through when purchasing a product or service, from initial awareness of a need, through research, selection, purchase, use, and potential upgrades or support. It maps out the customer's goals, expectations, experiences, problems and emotions at each stage of the process.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views2 pages

    Customer Journey Map For: Persona Name

    Uploaded by

    Parijat
    This document is a customer journey map that outlines the various stages a customer goes through when purchasing a product or service, from initial awareness of a need, through research, selection, purchase, use, and potential upgrades or support. It maps out the customer's goals, expectations, experiences, problems and emotions at each stage of the process.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Customer Journey Map for

    Persona Name:
    AWARE DESIRE RESEARCH CHOOSING PURCHASE

    USER GOALS
    EXPECTATIONS
    USER

    Persona Description:
    PROCESS
    TOUCHPOINTS

    (positive emotions)
    EXPERIENCE

    (negative emotions)
    PROBLEMS
    IDEAS
    USE COMPLAINT SUPPORT UPGRADE/REPAIR RENEW

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