CBLM Cust Service Lo5-Skeletal

Sector:Wholesale and Retail Trading
Qualification:
CUSTOMER SERVICES NC II
Unit of Competency:
BALANCE REGISTER/TERMINAL
Module Title:
BALANCING REGISTER/TERMINAL
SAN PEDRO TECHNOLOGICAL INSTITUTE

Crismor Ave., Elvinda Village, San Pedro Laguna
C S N C I I - BALANCING REGISTER/TERMINAL Page i

HOW TO USE THIS MODULE
Welcome to the Module Balancing Register/Terminal. This module

contains training materials and activities for you to complete.
The unit of competency Balance Register/Terminal contains knowledge,

skills and attitudes required for a Customer Services NC II course.
You are required to go through a series of learning activities in order to

complete each of the learning outcomes of the module. In each learning outcome
there are Information Sheets, Operation Sheets, Job Sheet and Activity Sheets.
Follow these activities on your own and answer the Self-Check at the end of each
learning activity.
If you have questions, dont hesitate to ask your trainer for assistance.
Recognition of Prior Learning (RPL)
You may already have some of the knowledge and skills covered in this
module because you have:
been working for some time

already have completed training in this area.
If you can demonstrate to your trainer that you are competent in a particular
skill or skills, talk to him/her about having them formally recognized so you dont
have to do the same training again. If you have a qualification or Certificate of
Competency from previous trainings show it to your trainer. If the skills you acquired
are still current and relevant to this module, they may become part of the evidence
you can present for RPL. If you are not sure about the currency of your skills,
discuss it with your trainer.
After completing this module ask your trainer to assess your competency.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.
Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome may
have more than one learning activity.
CBLMs on Customer Services Date Developed: Document No.

NC II May 2017 Issued by:
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Balancing Register/Terminal
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SUMMARY OFCOMPETENCY-BASED LEARNING MATERIALS
Prepare Products for Display Preparing Products for Display WRT522301

Sell Products and Services Selling Products and Services WRT522302
Interact with Customers Interacting with Customers WRT522303
Operate Retail Equipment Operating Retail Equipment WRT522304
Balance Register/Terminal Balancing Register/Terminal WRT522305
Performing Stock Control
Perform Stock Control Procedures WRT522306
Procedures

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MODULE CONTENT
QUALIFICATION CUSTOMER SERVICES NC II

UNIT OF
Balance Register/Terminal
COMPETENCY
MODULE TITLE Balancing Register/Terminal
INTRODUCTION:
This module encompasses the skills, knowledge and attitudes required to balance
the register/terminal in a retail environment. It involves clearing the register,
counting money, calculating non-cash transactions, and reconciling takings.
LEARNING OUTCOMES:
1. Remove takings from register/terminal
2. Reconcile takings
ASSESSMENT CRITERIA:
1. Balancing of register/terminal is performed at prescribed times in accordance
with store policies and procedures
2. Reading registers/terminals and recording information are applied according
to store policies and procedures
3. Handling of cash and the removing of sales from register/terminal are applied
according store policies and procedures
4. In accordance with store policy, separates change fund from sales and secures
it prior to balancing register/terminal
5. Register/terminal is replenished with change fund in accordance with store
policy,
6. Cash and non-cash documents are removed and transported in accordance
with store security policies and procedures
7. Cash are counted accurately according to store policy
8. Non-cash documents are calculated accurately
9. balance between register/terminal reading and sum of cash and non-cash
transactions are determined accurately in accordance with store policy
10. Store and individual department takings are recorded in accordance with store
policy,
Prerequisite:

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LEARNING OUTCOME SUMMARY
LEARNING
Remove takings from the register/terminal
OUTCOME #1
CONTENTS:
Manual and electronic ticketing equipment and corresponding
manufacturers instructions and design specifications, including those on
use, maintenance, and storage
Manual and electronic ticketing equipment and corresponding company
policies and procedures on security
Pricing requirements and corresponding manufacturers instructions and
design specifications, including those on use and maintenance
Store procedures on preparation of tickets
Enterprise standards regarding the quality of labels and tickets
Enterprise policies regarding the preparation of labels and tickets for
window, wall, and floor displays
1. Electronic ticketing equipment and pricing requirements are used and
maintained in accordance with manufacturers instructions and design
specifications
2. Tickets are prepared in accordance with store procedures
3. Soiled, damaged, illegible or incorrect labels/tickets are Identified and
corrective action taken
4. Labels/tickets for window, wall or floor displays are prepared in
accordance with store policy,
5. Ticketing equipment are maintained and stored in a secure location
CONDITION:
Students/trainees must be provided with the following:

Ticketing equipment and pricing requirements such as but not limited to
o Pricing gun
o Shelf tickets
o Shelf talkers
o Written labels
o Swing ticketing
o Bar coding
o Price boards
o Header boards
Users manual per electronic ticketing equipment
Reference on company policies and procedures regarding use,
maintenance, storage, and security of ticketing equipment
Reference on company policies and procedures on the preparation of
tickets
Reference on company standards on the quality of labels and tickets
Reference on company policies on the preparation of labels and tickets for
window, wall, and floor displays
References on relevant legislative requirements, including Goods and
Services Tax (GST) requirements
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o Stock classification or range
o Store promotional themes, including advertising, catalogues,
and special offers
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test

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Learning Experiences
Learning Outcome 1
Remove takings from the register/terminal
.Learning Activities Special Instructions
Read and understand the information sheet and
1.Read Information Sheet 5.1-1 on Types of check yourself by the self-check. You must
Terminals answer all questions correctly before proceeding
to the next activity.
2.Answer Self-check 5.1-1
Compare answer with answer key5.1-1
3. Read Information Sheet 5.1-2 on Operation

of Register/Terminal Equipment In this Learning Outcome you shall demonstrate
proper usage and understanding of words, apply
4. Answer Self check 5.1-2 the rules of basic grammar, basic communication
Compare answer with answer key 5.1-2 and rules of effective business communication in
customer service.
5. Read Information Sheet 5.1-3 on
Register/Terminal Go through the Information Sheets and answer
6. Answer Self check 5.1-3 the self-checks to ensure that knowledge of the
Compare answer with answer key 5.1-3 Standards in competency-based training are
7.Read information sheet 5.1-4 on Recording acquired
Information
8. Answer Self check 5.1-4
Compare answer with answer key 5.1-4
After doing all activities of this LO, you ready to
proceed to the next LO
9.Read information sheet 5.1-5 on Handling
Cash
11.Read information sheet 5.1-6 on Change
Fund
7.Read information sheet 5.1-7 on Balancing
Register/Terminal
7.Read information sheet 5.1-8 on Clearing of
Register/Terminal
7.Read information sheet 5.1-9 on Transporting
Cash and Non-cash Documents

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INFORMATION SHEET 5.1-1
Types of Terminals
Dumb Terminals
There are various conflicting definitions of "dumb terminal" but as time goes by, more and more
terminals are called dumb. This document mainly covers text terminals which display only text on the
screen. It could have been titled "Dumb-Terminal-HOWTO". But in some magazines articles, any
terminal, no matter how smart, including ones which present a full graphical user interface (GUI), are
called dumb. If all terminals are "dumb" then there is no point of prefixing the word "dumb" to terminal
(except as a sales pitch to sell computers or the like instead of terminals). Due to the ambiguous
meaning of "dumb terminal" it is not classified here as a type of terminal.
Text Terminals
For a text terminal, a 2-way flow of information between the computer and the terminal takes place
over the cable that connects them together. This flow is in bytes (such as ASCII) where each byte is
an integer that usually represents a printable character. Bytes typed at the keyboard go to the host
computer and most bytes from the computer are displayed on the terminal screen. Special control
bytes (or sequences of bytes) from the computer tell the terminal where to move the cursor to, what
to erase, where to begin and end underlining and/or blinking and/or bold, etc. There are often
hundreds of such special coded commands and most real terminals can even change fonts. The
communication uses characters (letters) encoded using a code chart for the character set being used.
Usually, the first 128 bytes out of 256 possible bytes use ASCII codes. Terminals for Unix-like
systems, normally connect to computers via a cable running between the asynchronous serial ports
(RS-232-C = EIA-232-D) of the host computer and the terminal. Prior to about 2004, most new PCs
had serial ports, but today (2009) almost no new PCs come with serial ports. Sometimes the
connection is via modem or terminal server, etc.
Graphic GUI Capabilities of Text Terminals
While emulated text terminals don't display images, many real text terminals can display bit-mapped
images, but not in color. Unfortunately, the popular image formats used on the Internet are not
supported. Thus the display of images is seldom used. The protocols for terminal graphics include:
Tektronix Vector Graphics, ReGIS (DEC), Sixel (DEC), and NAPLPS (North American Presentation
Level Protocol Syntax). Even without bit-mapped images, ordinary text terminals can sort of display
images. One may form arrows <--- and draw boxes with |__|, etc. With special graphic character sets
that have a lot of special characters for line drawing, much more is possible. But even without a
graphic character set, one may produce "ascii graphics" art. The term "graphics terminal" usually
means a terminal that can display bit mapped images. However, this term is sometimes applied also
to text-only terminals since text is a limited form of graphics.
GRAPHICS GUI DISPLAYS
There are two basic types of graphics displays: raster and vector (rarely used). Raster graphics (bit-
mapped) puts dots on the screen by horizontal scan lines drawn by an electron beam (or by activating
pixels or dots on a flat screen). Vector graphic displays were intended to be used for monochrome
screens that don't have any dots. They use smart electronics to draw lines and curves with an
electron beam that can continuously move in any direction (just like a pen or pencil). True vector
graphics draws high quality lines without noticeable zig-zags but is both rare and expensive.

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SELF-CHECK 5.1-1

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ANSWER KEY 5.1-1

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Operation of Register/Terminal Equipment
OPERATION REGISTER/TERMINAL
This unit encompasses the skills, knowledge and attitudes required to balance the register/terminal
in a retail environment. It involves clearing the register, counting money, calculating non-cash
transactions and reconciling takings.
ELEMENTS OF COMPETENCY PERFORMANCE CRITERIA

1 Remove takings from register/terminal
1.1 Register/terminal balance performed at designated times according to store policy and
procedures. 1.2 Cash float separated from takings prior to balancing procedure and secured
according to store policy. 1.3 Change supplied to register/terminal according to store policy. 1.4
Register/terminal reading or print out accurately determined. 1.5 Cash and non-cash documents
removed and transported according to store security policies and procedures.
2 Reconcile takings 2.1 Cash counted accurately. 2.2 Non-cash documents calculated accurately. 2.3
Balance between register/terminal reading and sum of cash and non-cash transactions determined
accurately. 2.4 Records for store and individual department takings recorded accurately and
according to store policy.
WRRF1B BALANCE REGISTER/TERMINAL

Australian National Training Authority 2002 Training Package WRR02:V1.00 To be reviewed by
February 2005 206
RANGE OF VARIABLES
The Range of Variables provide the range of applications of this unit of competency to allow for
differences within enterprises and workplaces. It provides details of practices, knowledge and
requirements referred to in the elements and performance criteria. The variables chosen in training
and assessment will depend on the work contexts. The following variables may include but are not
limited to: Store policies and procedures in regard to: register/terminal balance security
Register/terminals may be: manual electronic Non-cash transactions may include: credit
cards cheques hire purchase lay-by cash on delivery (C.O.D.) customer refunds customer
credit ratings Register/terminals may be cleared by: operator specialist staff at intervals
during or at close of trading
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EVIDENCE GUIDE
The following components of the evidence guide relate directly to the performance criteria and the
range of variables for the unit of competency and provide guidance for assessment of the unit in the
workplace and/or training program.
Critical Aspects of Evidence Competency in this unit requires evidence that the candidate: Operates
register/terminal equipment according to manufacturers instructions and store policy. Consistently
applies store policies and procedures in regard to handling cash and removing takings from
register/terminal. Consistently applies store policies and procedures in regard to reading registers
and recording information. Processes documentation/records responsibly and according to store
policies and procedures. Reconciles takings according to store policies and procedures.
Underpinning Skills and Knowledge Knowledge and skills are essential to apply this unit in the
workplace, to transfer to other contexts and deal with unplanned events. The requirements for this
unit of competency are listed below: Knowledge of: Store policies and procedures, in regard to:

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register/terminal balance cash and non-cash transactions security cash float operation of
equipment used at register/terminal Cash and non-cash handling procedures, including: opening
and closing point of sale terminal clearance of terminal and transference of tender maintenance of
cash float counting cash calculating non-cash documents balancing point of sale terminal
recording takings security of cash and non-cash transactions change required and denominations
of change EFTPOS/credit cards gift vouchers/lay by credit and returns Skills in: Completing
tasks in a set time frame Literacy skills in regard to interpreting documentation Numeracy skills in
regard to: counting cash calculating non-cash transactions reporting on takings
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EVIDENCE GUIDE (CONTINUED)

Generic Process Skills There are a number of processes that are learnt throughout work and life
which are required in all jobs. They are fundamental processes and generally transferable to other
work functions. Some of these are covered by the key competencies, although others may be added.
The questions below highlight how these processes are applied in this unit of competency. Following
each question a number indicates the level to which the key competency needs to be demonstrated
where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 =
perform, administer and design the process.
Key Competency Example of Application Performance Level How can communication of ideas and
information be applied? Errors in readings may need to be communicated to relevant personnel. 1
How can information be collected, analysed and organised? Counting cash and non-cash documents
and balancing readings requires information to be collected, analysed and organised. 1 How are
activities planned and organised? Reconciling takings requires activities to be planned and organised.
1 How can team work be applied? Team work may be required when establishing individual and store
department takings. 1 How can the use of mathematical ideas and techniques be applied?
Mathematical ideas and techniques will be required when balancing register/terminal. 1 How can
problem solving skills be applied? Problem solving skills will be applied when balancing
register/terminal reading and sum of cash and non-cash transactions. 1 How can the use of
technology be applied? The use of technology will be applied through using the register/terminal. 1
Context of Assessment
Assessment Process For valid and reliable assessment of this unit, evidence should be gathered
through a range of methods to indicate consistent performance. It can be gathered from assessment
of the unit of competency alone, through an integrated assessment activity or through a combination
of both. Evidence should be gathered as part of the learning process.
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EVIDENCE GUIDE (CONTINUED)

Integrated Competency Assessment Evidence is most relevant when provided through an integrated
activity which combines the elements of competency for each unit, or a cluster of units of
competency. The candidate will be required to: Apply knowledge and skills which underpin the
process required to demonstrate competence, including appropriate key competencies. Integrate
knowledge and skills critical to demonstrating competence in this unit.
Unit WRRF1B can be assessed with the following units: WRRCS2B Apply point of sale handling
procedures WRRLP2B Minimise theft WRRCS3B Interact with customers WRRI1B Perform stock
control procedures
Evidence Gathering Methods Evidence should include products, processes and procedures from the
workplace context or from a simulated work environment. Evidence might include: Observation of

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the person in the workplace A simulated role play Third party reports from a supervisor Customer
feedback Answers to questions about specific skills and knowledge
Resources Required A real or simulated work environment Relevant documentation, such as:
financial transaction dockets/slips/invoices sample debit, credit card vouchers recording/tally
sheets store policy and procedure manuals in regard to register/terminal balance Register/terminal
and related equipment

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SELF-CHECK 5.1-2

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ANSWER KEY 5.1-2

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Register/Terminal
operation register
[prshn rejstr]
(computer science)
A register used to store and decode the operation code for the next instruction to be carried out by a
computer.
Set up registers [AX 2012]
Updated: September 7, 2012
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics
AX 2012 Feature Pack
When you set up a terminal in Microsoft Dynamics AX for Retail POS, you select a hardware profile
and a visual profile for the terminal. A hardware profile determines the physical configuration of a
terminal and a visual profile determines its screen characteristics.
You can assign the profiles either to a specific terminal or to a group of terminals. You can also
modify the profiles that are assigned to a terminal. Certain configuration changes do not take effect at
stores until the terminals in the store are restarted. In general, if you modify anything that affects the
POS terminal setup or configuration of one or more terminals, you must restart the affected terminal.
Before you set up terminals, complete the following prerequisites:
Create a store.
Create Retail POS functionality profiles and assign them to stores.
Create a hardware profile.
Create a visual profile.
Create a screen layout.
Use the following procedure to set up a terminal and assign profiles to it.
1. Click Retail > Setup > POS > POS registers.

2. In the POS registers list, on the Action Pane, in the New group, click Terminal to create a
new terminal.
3. In the POS registers form, on the General FastTab, in the Register number field, enter a
unique number for the terminal.
4. In the Reference field, select a store for the register.
5. In the Hardware profile field, select a profile for the register.
6. In the Visual profile field, select a profile for the register.
7. On the General FastTab, enter values in the remaining fields as appropriate.
8. In the POS registers form, enter values on the other FastTabs as appropriate

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SELF-CHECK 5.1-3

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ANSWER KEY 5.1-3

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Recording Information
The Recording Department is in charge of recording all court judgments, liens, marriage licenses, mortgages,
plats and tax deeds for the Hernando County Book of Official Records.
All Official Records and associated images from 1983 to present can be accessed through our Official Records
search.
If you would like to submit a records request you may do so via telephone, fax, email, regular mail, or in
person, by submitting a written request and the appropriate fee to the address below. Please be aware there is a
3.5% non-refundable transaction fee if paying by credit card.
For further questions regarding requests for copies or record searches in Hernando County, please contact the
Recording Division at (352)540-6768 or 20 North Main Street, Room 362, Brooksville, FL 34601.
Since changes cannot be made once an instrument is recorded, please do the following when preparing
instruments for recording:
Use clear, black print or typing for best reproduction or photographing;

Reserve a 3-inch square at the top right-hand corner of the first page and a 1-inch by 3-inch space at the
top right-hand corner of each subsequent page for use by the Clerk;
Date the body of the instrument;
List the mailing addresses of the grantee and grantor, if a transfer of interest in real estate;
Affix the name and address of the person to whom the instrument is to be returned on the front of the
instrument;
Print, type or stamp on the face of the instrument in a legible manner the name and address of the person
who prepared the instrument on all instruments by which the title to real estate or any interest therein or
lien thereon is conveyed, created, encumbered, assigned or otherwise disposed of. (Instruments executed
or acknowledged outside of the State, or before January 1, 1968, are exempt.);
Include a description of the real or personal property, if any;
Verify signatures agree with names in the body of the instrument and that they are legible and correctly
spelled. Names must be printed, typed or stamped below the signatures;
Verify signatures are attested by two witnesses for transfer of any property. Names must be printed, typed
or stamped below signatures;
Verify the acknowledgement of person(s) executing the instrument;
Verify the notary public seal, form of identification, printing of notary's name and expiration date of notary
commission;
Verify the corporate seal, if applicable;
Address envelopes to the attention of the Recording Division, Room 362, to ensure fast and efficient
handling of mail transactions; and
Include a self-addressed stamped return envelope with all documents sent for recording. The envelope is
required and should be sufficient in size and should have adequate postage affixed to accommodate the
quantity of documents submitted.

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SELF-CHECK 5.1-4

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ANSWER KEY 5.1-4

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Handling Cash
Cash and its equivalent are handled by most units and many individuals at the University of Iowa. Strong
internal controls are necessary to prevent mishandling of funds and to protect employees from inappropriate
charges of mishandling funds. This site is intended to provide units and individuals with the necessary
information and tools to facilitate the establishment of strong internal controls related to cash handling.
Every University unit, administrator and employee responsible for overseeing, receipting, depositing or
reconciling cash and its equivalent are required to complete the cash handling certification process described
within this site. See the memo-to-campus for information on monitoring cash handling training compliance
through the Compliance & Qualifications system.
Description of Role
Maintain timely, accurate & effective communication with all local cash handling control
managers in the department.
Update cash handling roles for all payment receipt locations at the sub-department level in a
timely and accurate manner.

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SELF-CHECK 5.1-5

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ANSWER KEY 5.1-5

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Change Fund
Change Fund Procedures
This section prescribes the policies and procedures relating to the establishment, administration, and
discontinuance of change funds.
Change funds are used for the operation of cash registers and drawers throughout campus, providing
change when needed.
The change fund custodian is the employee who has been authorized to increase/decrease the
change fund and who is directly responsible for the administration of the change fund.
Security of Change Funds
Policy
Deans/directors/chairs are responsible for the proper safeguarding of change fund monies entrusted
to their departments. Cash must be kept in a locked container, such as a fireproof file cabinet, safe, or
other suitable device to which unauthorized access is difficult.
The change fund custodian is personally responsible for the cash entrusted to him/her; therefore,
access to the fund must be limited to the custodian.
Establishing a Change Fund
Policy
The custodian is responsible for ensuring the cash on hand and receipts equal the authorized amount
of the fund at all times. To balance the fund, use the Petty Cash/Change Fund Reconciliation
form. Change funds must be kept separate from all other funds, such as petty cash, personal funds,
etc. These funds are subject to periodic audits.
Procedure
The department chair/director submits the following items to the manager of auxiliary funds and
banking operations for approval:
1. A memorandum justifying the need for a change fund and designating the fund custodian. This
should include the identification number and an original signature of the custodian.
2. A check request payable to the designated fund custodian in the amount requested. The check
request should include the department name and must be approved by the department
chair/director.
3. The department custodian will receive a check payable to himself/herself and the current
procedures. The check may be cashed at the Cashiers Office or, for larger amounts, at a local
bank.

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Transferring Change Fund Custodianship
Policy
The department chair/director for which a change fund has been authorized is responsible for
ensuring Financial Services and Operations is informed of changes in change fund custodians.
Procedure
1. When a new custodian is to take charge of the change fund, the former custodian must count
and verify the fund is equal to the amount authorized, by filling out the Petty Cash/Change
Fund Reconciliation form. Likewise, the new custodian must also count and verify the fund
before he/she conducts any new transactions from these funds.
2. The department chair/director sends a memo to the manager of auxiliary funds and banking
operations that indicates the following:
o removal of the former custodian from the fund;
o the new fund custodian's name and identification number; and
o signature of the new custodian.
Increasing/Decreasing/Closing Change Funds
Procedure
Increasing a change fundWhen additional change funds are needed, the department
chair/director sends a memorandum to the manager of auxiliary funds and banking operations
justifying the increase. A check request in the amount of the requested increase and payable to the
fund custodian must be submitted .
Decreasing a change fundA change fund should be reduced if the amount of the fund exceeds
the actual needs of the department. The amount that is no longer needed should be deposited at the
Cashiers Office, crediting the original index with an account code of A001, along with a memo
indicating the fund is being decreased.
Closing a change fundWhen a change fund is no longer needed, the fund custodian should count
and verify the amount equal is the authorized amount. This amount must be deposited at the
Cashiers Office, crediting the original index with an account code of A001, indicating the fund is
being closed.
Change funds must never be deposited into a revenue account code.

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SELF-CHECK 5.1-6

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ANSWER KEY 5.1-6

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HOW TO BALANCE A CASH DRAWER
Balancing a cash register usually takes place at the end of the day or at the end of a cashier's shift. The cash
drawer and its contents should be taken to an office or other secluded area to prepare the report.
If balancing the drawer after closing, be sure the sales floor lights are off and the door is locked. For many
salespeople, they get in a hurry and tend to start closing before the store is actually closed. This is not a safe
practice. However, if you have multiple employees in the store, it's possible to close one of the registers during
open hours.
Any overages and or shortages should be investigated. Human nature should be taken into account for minor
errors and small amounts. By this we mean simple miscounts of change is common when processing a
transaction. However, frequent discrepancies could be sign of employee theft or may indicate further training is
required for a particular cashier. As a rule, you want to make sure that no more then $2 is off at night. While it
depends on the amount of transactions that day (in other words, the more transactions the greater the chance for
counting error) the $2 rule is a helpful one.
The starting cash on-hand is put back into the cash drawer and stored for the evening, while the deposit is
prepared for the bank. All credit card slips, terminal reports and other register receipts can be stapled to the
Daily Cash Drawer Report and filed by date.
SEPARATION OF DUTIES
For more accountability, consider using two people to balance the cash register. One person will count the
drawer and create the daily cash report, while the other person prepares a bank deposit. Both staff members
should sign the report indicating they are responsible for the figures shown. While no system can prevent fraud,
this audit trail will help discourage collusion among employees.
At the beginning of the next shift, each cashier should be assigned their own cash drawer. Have the cashier
recount the cash in the drawer to verify the beginning balance. If you are a small store with only one register,
the cash most likely stays in the drawer overnight. If this is your situation, the procedure is the same.
One last note, since human error is part of the game, make sure you are including discrepancies in your cash as
part of your P&L.
Add a line to your P&L that budgets for and shows loss from miscounting. This is another way you can audit
and manage the loss.

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SELF-CHECK 5.1-7

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ANSWER KEY 5.1-7

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Clearing Register/Terminal
Lets start with a little quiz. I say, Big, bloated, and full of errors. What do you say? Right, Windows
Registry. One more: Messing with it is risky. If you guessed the registry again, you pass. While
fooling around with your Windows registry does involve some risk, cleaning it out can have a positive
impact on your PCs overall performance.
The Windows registry is a repository for a massive collection of details about your computerwhere
programs are stored, which helper programs (known as DLLs) are shared among your various
applications, listings of all your Start menu shortcuts, and pointers to the programs that fire up when
you click on an icon. And thats just the beginning. Practically everything you do in Windows is
recorded in the registry. For instance, the URL for this article probably has an entry now, somewhere.
The paths to the last dozen or so images or documents you opened are there, too, as are the details
of the programs you have installed or uninstalled.
Heres the problem: If you pry open the registry, youll find it about as cluttered as a teenagers
bedroom. Thats because Windows doesnt efficiently clean up after itself as it goes about its daily
business. It constantly creates new entries, but seldomif everremoves old entries after theyre no
longer needed.
Compounding this problem is the fact that applications are usually too inept to uninstall all of the
registry entries they create. Far too often, program updates and installers leave unneeded pointers in
the registry, so the registry becomes bloated with unnecessary entries, slowing down your system.
0

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If you administer Terminal Services or Citrix MetaFrame, you know that locally cached user profiles can cause
a mess on your servers hard drive by chewing up valuable space. You must remove these profiles often in order
to prevent them from filling up your servers hard drive.
The easiest way to delete these files is by using Explorer. However, the easiest way isnt always the best. Using
Explorer for this cleanup job can actually create a host of new problems. In this case, the DELPROF utility is

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your best bet for quickly and effectively cleaning up the mess caused by locally cached profiles.
In this Daily Feature, Ill show you what DELPROF is and how it works. But first, lets go over the problems
that can occur when you use Explorer for the cleaning task, instead of DELPROF.
Whats wrong with using Explorer?

When you use Windows Explorer to delete locally cached user profiles on Terminal Services servers, you only
delete the physical directory structure where the profiles are located. But profile information also exists in the
servers registry in several locations. By just deleting the profile directory, you dont delete the associated
entries and Security IDs (SIDs) in the registry. This presents a problem if you plan to use Folder Redirection in
Group Policy.
If youre using Folder Redirection and delete the profiles with Windows Explorer, the next time a user logs on,
Terminal Server will re-create the directory structure stored for the user. However, Terminal Server will then
check the registry and notice that the user has a profile with a SID already associated with it. Terminal Services
will assume the SID is valid, assume the group membership list is current, and wont apply Folder Redirection.
However, for some odd reason, Terminal Services will go ahead and apply the rest of the Group Policy.
Microsoft is considering supplying a possible fix for this oddity with the release of Service Pack 3 for Windows
2000.
Forcing a refresh of the Group Policy by using the Secedit command wont help fix the problem. The only thing
you can do at this point to force a change in Folder Redirection is to change the users group membership,
basically adding or removing the user from a security group in Active Directory Users and Computers. The end
result of using this deletion method is that you will not see the correct icons on the desktop or in the Start menu.
In some cases, My Documents and Application Data folders will also not map correctly.

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SELF-CHECK 5.1-8

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ANSWER KEY 5.1-8

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Transporting Cash and Non-cash Documents
Purpose This procedure provides a series of cash handling practices for Victoria University of
Wellington (the University) to supplement and support the cash handling material contained within
the Treasury Statute issued by the Finance Policy Group.
The cash handling procedure focuses on preventing the mishandling or loss of cash, and situations
where charges of cash mishandling can be raised against University staff. It is intended that the
procedure will ensure consistency of cash handling practices amongst Schools and Central Service
Units.
2 Organisational Scope This is a University-wide procedure and shall apply to all University staff.
3 Definitions For purposes of this procedure, unless otherwise stated, the following definitions shall
apply:
Bank: The Kelburn Campus branch of the National Bank of New Zealand.
Cash: Encompasses all forms of payment accepted by the University, including; currency, cheques,
money-orders, and credit card and EFTPOS transactions.
Cash Collection Point:
Any area within a School or Central Service Unit which receives and/or handles cash on a regular
basis, and is approved by Finance as a designated cash collection point.
Cash Handling: Includes the receipt, storage, banking, and distribution of cash.
Casual Cash Collection:
Ad-hoc collection of cash by a School or Central Service Unit, outside of a cash collection point.
Includes the receipt of gifts, donations, grants, nonrecurring fees, and sales.
Currency: Notes and coins.
Staff: Any person with an employment agreement with the University, including an independent
contractor (being a person with a contract for services with the University); or an employee of a
separate organisation that is contracted to perform work on University premises.
Cash Handling Procedure Finance Policy
Victoria University of Wellington Page 2
4 Procedure Content and Guidelines
4.1 Cash Collection Points
4.1.1 Cash Collection Point Status
Cash collection point status:
(a) can only be assigned to a School or Central Service Unit by Finance; and
(b) will only be assigned where there is evidence that the applicant receives and/or handles cash on a
regular basis.
4.1.2 Cash Handling Staff Authorisation
(a) Cash may only be handled by a staff member after approval has been granted by another staff
member with the appropriate authority to do so, typically the Head of the School or Central Service
Unit.
(b) Written notice signed by the individual granting authorisation must be sent by Finance. The notice
will include the name of the staff member being granted authorisation to handle cash, their job title,
and the reasons for the handling of cash.
(c) The staff member delegated with the authority to handle cash shall provide a signed written notice
acknowledging their understanding of the Treasury Policy and of this procedure, and their obligation
to comply with it.
4.1.3 Changes in Cash Handling Staff
If a staff member authorised to handle cash no longer requires that authorisation, the onus is on the
School or Central Service Unit to update their own records and send written notice of the change to
Finance. This includes circumstances where the staff member leaves their position in the cash
collection point for another position in the University, or leaves the University.
4.1.4 Equipping a Cash Collection Point

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A cash collection point will require equipment for the receipting, secure storage, and subsequent
banking of cash, as well as staff safety. Note that the equipment required will depend on the nature
and volume of transactions that a cash collection point will be processing, and that the cash collection
point is required to agree equipment requirements with Finance. The potential equipment items that a
cash collection point may require are:
(a) Receipting Cash
(i) Cash register or cash drawer with a lock to restrict access to staff authorised to handle cash for the
intra-day secure storage of cash;
(ii) EFTPOS terminal for the processing of EFTPOS and credit card transactions; and
(iii) Computer terminal and relevant software for the timely processing of customer transactions.
(b) Secure Storage of Cash
(i) Safe or similar storage unit for the overnight secure storage of cash.
(c) Banking of Cash
(i) Bank deposit book;
(ii) Bank deposit bags; and
(iii) Unmarked bags for the transport of cash to the Payments Team or the Bank.
(d) Safety of Staff
(i) Easily accessible panic button, monitored by Campus Care; and
(ii) Cashier-cage or counter-screen.
4.2 Safekeeping of Cash
4.2.1 Storage of Cash
(a) During business hours all cash should be securely stored in a locked cash register, cash drawer,
or similar, with access restricted to authorised cash handling staff.
(b) For staff security, during business hours the amount of cash securely stored in a locked cash
register, cash drawer, or similar, should be monitored. Where necessary cash should be transferred
into a safe or similar for secure storage.
(c) Outside of business hours, all cash should be securely stored in a safe or similar, away from
where cash is typically handled. Cash should not be stored in an obvious place, such as in a locked
cash tin on the cashier counter.
4.2.2 Safe Combinations
(a) Combinations for all safes used by the University must be recorded by Finance. Finance will also
communicate the safe combination to the Bank. The onus is on the Schools and Central Service
Units using the safes to send Finance written notice of the safe combination.
(b) Knowledge of the safe combination should be limited to those who require access to the safe.
(c) The safe combination should be changed whenever someone with knowledge of the safe
combination leaves their position in the cash collection point for another position in the University, or
leaves the University.
4.3 Staff Security
4.3.1 Safety of Staff
Each cash collection point should consider staff safety issues. Threats to staff safety may include
collection of an unusually high amount of cash in a short period, or the presence of a threatening
individual or group. The points that should be considered by each cash collection point for inclusion
into their formal procedures are:
(a) The cash collection point should have a formal procedure for the training of cash handling staff,
with particular attention paid to dealing with aggressive or threatening customers.
(b) The set-up of the cash collection point should be appropriate to the nature and volume of
transactions.
(c) The relationship between the cash collection point and Campus Care should reflect the level of
security that may be required.
4.3.2 Security Services

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For some cash collection points it will be deemed appropriate to establish an ongoing security
arrangement with Campus Care, such as installation of a continuously monitored
panic button. The onus is on the Schools and Central Service Units to contact Finance for assistance
in establishing such an arrangement.
4.4 Receipting and Distributing Cash The points that should be considered by each cash collection
point for inclusion into their formal procedures are:
4.4.1 Issue of Receipts
(a) A receipt should be issued to the customer by the cash collection point immediately upon receipt
of cash.
(b) A carbon-copy of the receipt should be retained and filed by the cash collection point.
4.4.2 Receipt of Remittance Advice
(a) A remittance advice should be issued to the customer by the cash collection point immediately
upon distribution of cash.
(b) For over-the-counter transactions the cash handler should obtain the customers signature as
verification of their agreement that they have received the full amount of payment required.
4.4.3 Issue of Receipts or Remittance Advice
The receipting system should be logical and comprehensive to allow the customer and cash
collection point to retain a full record of a transaction. The receipts issued by the cash collection point
should incorporate the following features:
(a) identify the cash collection point and their contact details;
(b) logically ordered, for example in numerical order;
(c) carbon-copy to allow customer and cash collection point to retain a copy; and
(d) record salient features of the transaction, including:
(i) date of the transaction;
(ii) nature of the transaction;
(iii) amount; and
(iv) breakdown of GST if applicable.
The cash collection point should logically file receipts, for example in chronological order, for future
reference.
4.4.4 Due Care
Cash handlers must exercise due care when receipting cash to ensure that the:
(a) customer provides the full amount of payment required; and
(b) payment method is legal tender.
4.4.5 Currency Transactions
(a) Authorised cash handlers must exercise due care to ensure that no counterfeit currency is
accepted.
(b) If any counterfeit currency is encountered the details must be immediately reported to Campus
Care.
(c) Currency should be counted in front of the customer twice, to help prevent any misunderstanding
over the amount of cash that the customer has presented to the cashier.
4.4.6 Credit Card Transactions
Authorised cash handlers must exercise due care to ensure that the:
(a) cardholder is the rightful owner of the credit card, typically by verifying the cardholders signature
against that on the credit card; and
(b) credit card is active by checking the expiry date printed on the credit card.
4.4.7 EFTPOS
Authorised cash handlers:

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(a) must exercise due care to ensure that an EFTPOS transaction has been successful by checking
its accepted status. If the status is declined the transaction has not been successful and the goods
or service in question should not be provided, and no receipt should be issued
(b) must not provide EFTPOS cash-out service, as this indicates that there are excess funds on the
premises and may pose a security risk.
4.4.8 Cheques
Authorised cash handlers must exercise due care to ensure as far as possible that a cheque:
(a) is made out to Victoria University of Wellington;
(b) has been marked as Not Transferable to protect the cheque if it is lost or stolen;
(i) is supported by suitable identification such as a current student identification card, driver licence,
passport, or credit card; and
(ii) has not been post-dated.
4.5 Record Keeping
4.5.1 Daily Record Keeping
The cash collection point should create a formal record of cash handling transactions at the close of
each business day. This is typically referred to as a daily balance.
4.5.2 Daily Balance
The daily balance must contain information on the following:
(i) the total physical cash received;
(ii) the total physical cash distributed;
(iii) a breakdown of the modes of cash received;
(iv) a breakdown of the modes of cash distributed;
(v) a reconciliation of physical cash received and distributed against the receipting system, regardless
of whether that system is manual or automated;
(vi) a breakdown of any difference between the physical cash balance against the cashier system
cash balance (referred to as a cash surplus or cash shortage); and
(vii) an explanation of any difference between the physical cash balance against the system cash
balance.
4.5.3 Cash Surpluses or Shortages
(a) As a result of the daily record keeping, a cash surplus or shortage may be identified. If so, the
following procedures must be followed by the manager of the cash collection point:
(i) disclose the amount and reason for the cash surplus to Finance and deposit the surplus with the
Payments Team for safekeeping;
(ii) disclose the amount and reason for the cash shortage to Finance; and
(iii) disclose the details of any attempts that have been made to recover the cash to Finance. This is
especially relevant in circumstances where a customer can be identified as having short-paid.
(b) In the event of a difference between the physical cash balance and the system cash balance, the
cash collection point should determine whether it is indicative of any material weakness in their cash
handling procedures. If so, the procedure should be amended to eliminate the weakness.
4.5.4 Misappropriation, Theft, or Loss of Cash
(a) A manager of a cash collection point should disclose details of any misappropriation, theft, or loss
of cash to Finance immediately.
(b) If appropriate Finance should inform Campus Care of the misappropriation, theft, or loss of cash
immediately, and will coordinate an investigation of the incident.
(c) The manager of the cash collection point must follow relevant University disciplinary procedures if
staff are involved in a misappropriation, theft, or loss of cash. This would involve consultation with
Human Resources.
(d) In the event of a misappropriation, theft, or loss of cash, the cash collection point should
determine whether it is indicative of any material weakness in their cash handling procedures. If so,
the procedure must be amended to eliminate the weakness.
4.6 Deposit of Cash

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4.6.1 Authorisation to Deposit Cash
(a) Only Schools or Central Service Units that have been issued with a deposit book are permitted to
deposit their cash directly with the Bank.
(b) The Payments Team has the delegated authority to issue deposit books to Schools or Central
Service Units where they deem it to be appropriate.
(c) Any School or Central Service Unit that has cash to deposit but has not been issued with a deposit
book must present the cash to the Payments Team, who will coordinate the deposit into the Bank.
4.6.2 Bank Accounts
(a) Cash received on behalf of the University may only be deposited into designated University bank
accounts. Deposit of University cash into any other bank account is prohibited and deemed as
serious misconduct for the purpose of staff performance.
(b) If there is any confusion about which bank account is the most appropriate for the cash to be
deposited into, the Payments Team should be contacted for advice.
4.6.3 Preparation of Cash for Bank Deposit
(a) To preserve the policy of segregation of duties, cash for deposit directly with the Bank or the
Payments Team should be prepared by a staff member not involved with the receipting or distribution
of cash. Where this is not possible, cash deposits should be prepared under dual control.
(b) Where a cash collection point has authorisation to deposit cash directly with the Bank:
(i) deposits must be prepared using a deposit book issued by Finance; and
(ii) records of the deposit must be retained.
(c) Where a cash collection point has no authorisation to deposit cash directly with the Bank, they
must deposit cash with the Payments Team. The cash for deposit must be accompanied with logical
documentation recording date and amount details.
(d) Where a cash handling site is established temporarily on or off Campus, cash must be deposited
as soon as possible after the event.
4.6.4 Frequency of Deposit
(a) Timely deposit of cash will help ensure the safekeeping of the Universitys funds and the security
of the staff in the cash collection points.
(b) Cash ready for deposit with the Payments Team or the Bank must never be taken off Campus.
(c) The Universitys interpretation of the requirements of the Public Finance Act 1989 for the
frequency of deposit of cash are outlined below, and these should be incorporated into the
procedures of the cash collection point. Cumulative receipts and minimum frequency of deposit
directly to the Bank or via the Payments Team are:
(i) Up to $499 within 5 business days;
(ii) $500 to $2,999 within 3 business days;
(iii) $3,000 to $4,999 within 2 working days;
(iv) $5,000 to $19,999 within 1 working day;
(v) $20,000 to $49,999 during that day; and
(vi) $50,000 or greater immediately.
4.6.5 Transportation of Cash
Care and caution must be exercised when cash deposits are being transported to or from the
Payments Team or the Bank.
(a) Transportation of deposits should not conform to any regular time. Wherever possible such
transportation should be irregular, subject to change without notice, and specific details should only
be known by a select few.
(b) Deposits containing cheques, EFTPOS, and credit card transactions may be sent to the Payments
Team via the University internal mail system.
(c) Deposits containing currency should never be sent to the Payments Team via the University
internal-mail system.
(d) The details of cash transported to the cash collection point should be recorded into a log
immediately on arrival.

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SELF-CHECK 5.1-9

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ANSWER KEY 5.1-9

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LEARNING OUTCOME SUMMARY
LEARNING
Reconcile Takings
OUTCOME #2
CONTENTS:
Registers/terminals
o Manual
o Electronic
Manufacturers instructions and store policies regarding operation of
register/terminal equipment
Register/terminal balance
Store policies and procedures on reading registers/terminals and recording
information
Store policies and procedures related to the handling of cash and the
removing of sales from register/terminal
Change fund
Store policies and procedures on separating change fund from sales and
on securing change fund prior to balancing register/terminal
Completing tasks in a set time frame
Store policies and procedures on balancing of register/terminal at
prescribed times
o At intervals during trading
o At close of trading
Store policies and procedures on clearing of registers/terminals by
o Operator
o Specialist staff
Store policies and procedures on supplying change fund to
register/terminal
Store policies and procedures on removing and transporting cash and
non-cash documents
1. Merchandise are unpacked in accordance with store policy
2. Merchandise are placed on floor, fixtures , shelves and in determined
locationsin accordance with store policy
3. Merchandise are displayed to achieve a balanced, fully stocked
appearance and promote sales
4. Damaged, soiled, or outdated stock are identified and required
corrective action are taken in accordance with store procedures
5. Stocks are rotated in accordance with stock requirements and store
procedures
6. Stock are presented in conformity with special handling techniques and
other safety requirements
CONDITION:
1. Balancing of register/terminal is performed at prescribed times in accordance
with store policies and procedures
2. Reading registers/terminals and recording information are applied
according to store policies and procedures
3. Handling of cash and the removing of sales from register/terminal are
applied according store policies and procedures
4. In accordance with store policy, separates change fund from sales and
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secures it prior to balancing register/terminal
5. Register/terminal is replenished with change fund in accordance with
store policy,
6. Cash and non-cash documents are removed and transported in
accordance with store security policies and procedures,
EVALUATION METHOD:
Written test / case study or scenario or situation analyses
Oral questioning / interview
Portfolio / third-party report
Demonstration / practical test

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Learning Experiences
Learning Outcome 2
Reconcile Takings
Learning Activities Special Instructions
Read and understand the information sheet and
1.Read Information Sheet 5.2-1 on Cash and check yourself by the self-check. You must
Non-cash Handling Procedures answer all questions correctly before proceeding
to the next activity.
2.Answer Self-check5.2-1
Compare answer with answer key5.2-1
3. Read Information Sheet 5.2-2 on Balancing

Terminal for Cash and Non-cash Transactions In this Learning Outcome you shall demonstrate
proper usage and understanding of words, apply
4. Answer Self check 5.2-2 the rules of basic grammar, basic communication
Compare answer with answer key 5.2-2 and rules of effective business communication in
customer service.
5. Read Information Sheet 5.2-3 on Department
Takings Go through the Information Sheets and answer
6. Answer Self check 5.2-3 the self-checks to ensure that knowledge of the
Compare answer with answer key 5.2-3 Standards in competency-based training are
7.Read information sheet 5.2-4 on acquired
Documentation and Records
After doing all activities of this LO, you ready to
proceed to the next LO
9.Read information sheet 5.2-5 on Reconciling
Sales

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INFORMATION SHEET5.2-1
Cash and Non-cash Transactions
Cash Transaction
Settling a trade using the cash transaction method differs from settling a contract on the settlement
date, which in some cases involves agreeing on a price on the trade date but transferring payment on
some date in the future (known as the settlement date). A cash transaction requires all aspects of a
trade including delivery of payment to be finalized on the trade date.
Non-cash Transaction
Investing or financing activity that does not affect the cash inflows or outflows, but involves only owners' equity or
long-term assets and liabilities. If it represents a significant amount, a noncash transaction is disclosed in the notes
(footnotes) to the cash flow statement.

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SELF-CHECK 5.2-1

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ANSWER KEY5.2-1

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Balancing Terminal for Cash and Non-cash Transactions
Binary Options Trading with IQ Option
What is binary options? First of all, it is a highly profitable online trading tool that allows you to estimate the amount
of potential profit in advance. Binary options trading can bring substantial income in the shortest time possible.
Traders buy options at a predetermined price. Online trading can be profitable if the trader correctly identifies the
market movement.
Advantages of Binary Options
Trading is a high-risk area where you can either double or even triple your capital or lose it in a few minutes. Binary
options have several advantages that make it possible to get more profit with predictable risk. An option with a fixed
profit differs from conventional trading.
Beginners can trade binary options with IQ Option just as well as experienced traders. The entire process is fully
automated. Binary options traders are aware of their profits in advance their main objective is to select the correct
direction of the market movement. They need to choose from two directions only up or down.
Two Types of Online Trading
The IQ Option platform allows you to trade binary options in two basic modes. Practice account is for training. To
open a practice account and to test your strength, you dont even need to make a deposit. For real trading, you need
to deposit $10 only. This ensures a bonus of up to 36%. When opening an account for a larger amount (from
$3,000), a personal account manager will be at your service.

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ANSWER KEY 5.2-2

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Department Takings
Regulatory taking is a situation in which a government regulation limits the uses of

private property to such a degree that the regulation effectively deprives the property
owners of economically reasonable use or value of their property to such an extent
that it deprives them of utility or value of that property, even though the regulation
does not formally divest them of title to it.

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SELF-CHECK5.2-3
ANSWER KEY5.2-3
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Documentation and Records
The purpose of complete and accurate patient record documentation is to foster

quality and continuity of care. It creates a means of communication between
providers and between providers and members about health status, preventive
health services, treatment, planning, and delivery of care.

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SELF-CHECK5.2-4

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ANSWER KEY5.2-4

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REFERENCES
http://www.jsw.org.au/elearning/retail/certII/illtakethattoo/toolbox12_06/training_centr
e/merchandising/04_sub/02maintain_learn.htm
https://www.thebalance.com/good-retail-pricing-practices-2890344
http://www.infoentrepreneurs.org/en/guides/stock-control-and-inventory/
Amores, Corazon, Handbook of English Grammar. National Bookstore.Reprinted

2009.
Emerson, Paul. Email English.MacMillan Publishing India Ltd. 2010
Talavera-Gonzales Carolina. English for Business: A Guide to Effective Business

Communication. Lorimar Publishing Inc. 2010
http://www.englishclub.com

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SAN PEDRO TECHNOLOGICAL INSTITUTE

C S N C I I - BALANCING REGISTER/TERMINAL Page i

Welcome to the Module Balancing Register/Terminal. This module

The unit of competency Balance Register/Terminal contains knowledge,

You are required to go through a series of learning activities in order to

Recognition of Prior Learning (RPL)

been working for some time

CBLMs on Customer Services Date Developed: Document No.

Prepare Products for Display Preparing Products for Display WRT522301

CBLMs on Customer Services Date Developed: Document No.

QUALIFICATION CUSTOMER SERVICES NC II

CBLMs on Customer Services Date Developed: Document No.

Students/trainees must be provided with the following:

CBLMs on Customer Services Date Developed: Document No.

3. Read Information Sheet 5.1-2 on Operation

CBLMs on Customer Services Date Developed: Document No.

Graphic GUI Capabilities of Text Terminals

GRAPHICS GUI DISPLAYS

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

ELEMENTS OF COMPETENCY PERFORMANCE CRITERIA

WRRF1B BALANCE REGISTER/TERMINAL

CBLMs on Customer Services Date Developed: Document No.

EVIDENCE GUIDE (CONTINUED)

EVIDENCE GUIDE (CONTINUED)

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

Set up registers [AX 2012]

Updated: September 7, 2012

Before you set up terminals, complete the following prerequisites:

1. Click Retail > Setup > POS > POS registers.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

Use clear, black print or typing for best reproduction or photographing;

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

Change Fund Procedures

Security of Change Funds

Establishing a Change Fund

CBLMs on Customer Services Date Developed: Document No.

Increasing/Decreasing/Closing Change Funds

Change funds must never be deposited into a revenue account code.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

HOW TO BALANCE A CASH DRAWER

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.

CBLMs on Customer Services Date Developed: Document No.