IMS-P-10 Communication, Consulation & Participation

GRASIM INDUSTIRES LTD.
(EPOXY DIVISION),VILAYAT, INDIA

DEPARTMENT : MANAGEMENT SYSTEM DOCUMENT NO: IMS-P-10
DOCUMENT: INTEGRATED MANAGEMENT SYSTEM EFFECTIVE DATE: 01 June 2017
PROCEDURE
TITLE: COMMUNICATION, PARTICIPATION AND REVIEW DATE : 01 June 2017
CONSULTATION REVISION NO : 01
01.0 PURPOSE:
To establish a system for communication, consultation and participation with

respect to. Quality, Environment, Health and Safety issues to and from
employees and other interested parties.
02.0 SCOPE:
Any internal and external communication, concern related to IMS and which
are related to the operations of Grasim Epoxy Division, Vilayat
.
03.0 DEFINITIONS, ABBREVIATIONS:
HOD: Head of Departments

IMS: Integrated Management system
4.0 PROCESS OWNER
04.1 HOD Safety (EHS) is the overall responsible for implementation of process for
owner of the process.
5.0 PROCESS APPROACH
05.1 PROCESS INPUT:
S.NO. INPUTS SOURCE REF DOC.
1. External & Internal Issues Representatives of Once a year and as when

2 Departments/CFT identified
Interested Parties CFT As & when new activity is
2.
3 initiated & existing
discontinued
3. Organizational Goals Top Management Once a year and as when
4 &Objectives revised
5.2 RELATED LEGAL AND OTHER REQUIREMENTS:

- Nil
5.3 RELATED OUTSOURCED PROCESSES:
- Nil
5.4 PROCESS AND ITS INTERFACES:
SR. NO. ACTIVITY RESPONSIBILITY REFERENCE
5.4.1 External & Internal Issues
5.4.1.1 Determine External & Internal Quality & Top Management Context related
Page 1 of 6
Environmental (Context) in which JSHL documents
operates:
Identify the issues with respect to each of CFT/Concerned Context related

5.4.1.2 the identified context HODs documents
Compile the issues for all external and CFT Leader Context related
internal context based on below mention documents
guideline
1.1. INTERNAL ISSUES ( Consider issues CFT/Concerned Context related
related to values, culture, Knowledge and HODs documents
performance of the organization
1.2. EXTERNAL ISSUES ( Consider issues
arising from legal, technological,
competitive, market, cultural, social and
economic environments)
1.3. IMPACT: While calculate the impact of
the internal / external issues impact is
directly related to customer / Organization
and department (ex. High customer
complaints is an internal issues of the
organization and it can impact on all
(customer, organization, section))
1.4. DESIRABLE RESULT: Desirable results
are the objectives / expectations which is
the best results of the issue ex. If High
customer complaints are internal issues of
the organization then desirable results are
Zero/No customer complaints
1.5. DEGREE OF COMPLIANCE: degree of
compliances is the actual compliances of
issues in a department / Section
Example: the objectives is 2% reduction in
budgeted cost per year and actual is also
2% cost is reduction in budgeted cost, then
degree of compliance is 100 %
5.4.2 Interested Parties Needs & Expectations

Determine Parties (External & Internal) who CFT/Concerned Context related
affect OR be affected by OR perceive itself HODs documents
5.4.2.1
to be affected by operations of JSHL
5.4.2.2 Identify needs and expectations of each of CFT/Concerned Context related
Page 2 of 6
the interested party which relevant to QMS HODs documents
of JSHL
Compile needs and expectations of all CFT Leader Context related
interested parties documents
While calculate the Needs & Expectations
of interested parties all needs &
expectation are list down
After listing the needs and expectations
decide the expectation are relevant or
not(Relevant needs and expectations are
those which can impact on QMS of
organization in terms of QMS Process
Example: if supplier is the Interested
party then the needs & expectation are
timely payment then it is not relevant
5.4.2.3
requirements because it can not impact
the Quality performance of
process/section
2.3. DEGREE OF COMPLIANCE: degree of
compliances is the actual compliances of

needs & expectation in a
department/section
Example: the needs & expectation of
Customers are 100% timely supply of
material without delay then we can
mention the % of completion including
delay & failure in supply, if No delay/failure
is happen throughout a year then % of
completion is 100%
5.4.3 Approval by Top Management
Review the compiled issues and interested Top Management
Context related
5.4.3.1 parties requirement & Review with Hods & and MR
documents
CFT
5.4.4 QSHE Business Risk Assessment
Page 3 of 6
During Risk Assessment considering all
points for risk analysis from internal and
external issues and Needs and expectations
from interested parties which are relevant
and applicable
Provide the BI & DOC score as per table and
if the risk score is 27 and 81 (Yellow =27), CFT/Concerned Context related
(Red=81) then make a action plan but if in HODs documents
any process RPN score is 9 and 3 and no
issues and interested parties needs and
expectations RPN score is more than 9
then action plan is made for 9 & 3 (Green)
to fulfill the QMS continual improvements
requirements
5.4.5 Action Plan
4.1. When we take action plan put the area CFT/Concerned Context related
affected/Context (example values, culture, HODs documents
and knowledge) in the format & name of
department
4.2. After that put the issue related to
context & Needs and expectations in next
column of format (for example Rules and
Regulations are not religiously followed)
4.3. After that put the desirable results
related to context & Needs and
expectations in next column of format (for
example 100% Rules and Regulations are
religiously followed)
4.4. After that put the related objectives
and target in next column of format (for
example 100% compliance of Rules is the
target identified for Improvements)
4.5. After that put the Action Planned
related to context & Needs and
expectations in next column of format (for
example make a CFT to complete the action
plan and all necessary step which need to
be taken to complete the action on decided
time)
4.6. After that put the resource required if
any and mentions the detailed action plan
in next column of format (for example
Training provided to security team and
Page 4 of 6
plant members for strictly adherence of
rule and regulation and during daily
morning meeting every section head also
discussed and monitor the rules etc. )
4.7. After that writes the responsibility /
target date/effectiveness monitoring in next
column of format and collects the evidence
of task completion in form of before and
after photo/data/ppt./trends (for example
photo of training and meeting)
05.5 PROCESS OUTPUTS:
Sr. NO OUTPUT TO REF. DOC.

01 Approved issues and interested Concerned HODs Annual /
parties requirement As & When updated
05.6 PROCESS / PRODUCT MONITORING: (For Effectiveness, Efficiency, Environment, Health, and
Safety)
Sr. Monitoring Monit Meas Anal- Stage/ Acceptance Ref.
Responsibility
No. Brief oring ure yze Frequency Criteria Record
01 No. of No. Actio No. Yearly 100% Concerned Context
Issues & of n of action HODs related
Interested Issues take actio plan to be docum
parties need /Nee n ns & complete ents
& ds& data their within
expectation expec root target
s tation cause date
s
02
03
6.0 RECORDS: -
S Format No. Title Mode (File/ Location / Retention Manner of

NO. Register/ Path (if Soft Period Disposal
Soft Copy Copy)
etc)
Related Forms
1 Context documents Soft Server 1 year delete
(All 4 Documents)
Page 5 of 6
7.0 INFRASTRUCTURE AND WORK ENVIRONMENT
List of required infrastructure & work environment for converting the inputs to desired outputs for this process
are given below:
- Measuring tools such as measuring tape, Steel Rule, Micrometer, and Vernier etc.
- Office stationeries
- Desktops, note books, printers, scanners.
- USB devices, data storage devices
- my SAP, SCADA, PAMS, MS Office
8.0 REFERENCES :
- ISO 9001:2015 Standard Clause 4.1/4.2/6.1

- ISO 14001:2015 Standard Clause 4.1/4.2/6.1
Revision History :
S.No: Details of Changes Old Rev.No:/Date New Rev.No./Date
01 Initially Released after revised in new 00/01.07.2017
standards
Page 6 of 6

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GRASIM INDUSTIRES LTD.

(EPOXY DIVISION),VILAYAT, INDIA

To establish a system for communication, consultation and participation with

HOD: Head of Departments

4.0 PROCESS OWNER

5.0 PROCESS APPROACH

05.1 PROCESS INPUT:

S.NO. INPUTS SOURCE REF DOC.

1. External & Internal Issues Representatives of Once a year and as when

5.2 RELATED LEGAL AND OTHER REQUIREMENTS:

Identify the issues with respect to each of CFT/Concerned Context related

5.4.2 Interested Parties Needs & Expectations

5.4.2.2 Identify needs and expectations of each of CFT/Concerned Context related

compliances is the actual compliances of

05.5 PROCESS OUTPUTS:

Sr. NO OUTPUT TO REF. DOC.

S Format No. Title Mode (File/ Location / Retention Manner of

- ISO 9001:2015 Standard Clause 4.1/4.2/6.1

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