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    Fiber Conversion Notice Letter

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    api-384459851
    CenturyLink is upgrading its network infrastructure by retiring copper cabling and converting customers to a fiber optic network. This will provide faster internet speeds up to 1 Gigabit. The company will be moving current customers to the new fiber optic lines over the coming weeks, placing necessary equipment at customers' homes at no cost. Customers can choose to upgrade to faster speeds or keep their current package. A technician will survey each home to ensure equipment is available for the conversion process, which may require installing a power outlet or burying a fiber optic line at no cost to the customer.

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    Fiber Conversion Notice Letter

    Uploaded by

    api-384459851
    297 views1 page
    CenturyLink is upgrading its network infrastructure by retiring copper cabling and converting customers to a fiber optic network. This will provide faster internet speeds up to 1 Gigabit. The company will be moving current customers to the new fiber optic lines over the coming weeks, placing necessary equipment at customers' homes at no cost. Customers can choose to upgrade to faster speeds or keep their current package. A technician will survey each home to ensure equipment is available for the conversion process, which may require installing a power outlet or burying a fiber optic line at no cost to the customer.

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    CenturyLink is upgrading its network infrastructure by retiring copper cabling and converting customers to a fiber optic network. This will provide faster internet speeds up to 1 Gigabit. The company will be moving current customers to the new fiber optic lines over the coming weeks, placing necessary equipment at customers' homes at no cost. Customers can choose to upgrade to faster speeds or keep their current package. A technician will survey each home to ensure equipment is available for the conversion process, which may require installing a power outlet or burying a fiber optic line at no cost to the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    297 views1 page

    Fiber Conversion Notice Letter

    Uploaded by

    api-384459851
    CenturyLink is upgrading its network infrastructure by retiring copper cabling and converting customers to a fiber optic network. This will provide faster internet speeds up to 1 Gigabit. The company will be moving current customers to the new fiber optic lines over the coming weeks, placing necessary equipment at customers' homes at no cost. Customers can choose to upgrade to faster speeds or keep their current package. A technician will survey each home to ensure equipment is available for the conversion process, which may require installing a power outlet or burying a fiber optic line at no cost to the customer.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    IMPORTANT CHANGES

    COMING YOUR WAY

    To our valued customers,


    CenturyLink would like to inform you of changes that are coming to your area. We have
    previously upgraded our plant in your area to include fiber optic cable. This advanced technology
    allows us to bring speeds up to 1 Gigabit into your home! With this technology available to us we
    have begun retiring our copper cabling in the ground and converting our customers over to the new
    fiber optic. By doing so, our current customers will have the opportunity to upgrade to faster and
    more reliable speeds.

    How this affects you:


    Our records indicate that you are a current customer still using our copper facilities. Over the
    coming weeks we will be doing a conversion process and moving your services over to the new
    fiber optic lines. You will be receiving notifications throughout this process. We will be placing
    all the necessary equipment up to the side of your home at no cost to you. Our retail staff will
    also be notifying you of the potential speed upgrades now available but you do NOT have to
    participate if you do not wish to. We will be waiving any install costs for those who do wish to
    upgrade! If you would like to keep your current package, the billing portion of your account will
    not be affected during this change over. Inside work may be required and will be scheduled at
    your convenience after the outside equipment is ready.

    Our process:
    1. A technician will be out for a site survey to ensure all the necessary equipment is available to
    complete the conversion. He will be checking to make sure a fiber optic line is buried from
    the terminal to the side of your home. He will also be checking to see if a power outlet is re-
    quired for the conversion of your service.
    2. If a power outlet is required we will have one installed at no charge to you.
    3. If a fiber optic line has not been placed, we will have one buried at no charge to you.
    4. Once the outside work is complete we will notify you to complete the inside equipment
    swap. This is the most important step because your current equipment will not work when
    we finalize the conversion.

    Our goal is to provide a better, faster and more reliable service to all of our customers. Your
    satisfaction is our number one priority. If you have any questions or concerns throughout this pro-
    cess our retail staff is here to assist in any way possible. Their contact information is below. We
    thank you for being a CenturyLink customer and we look forward to serving you!

    Apopka Retail Store Kissimmee Retail Store


    3030 E Semoran Blvd 1359 E Vine Street
    STE 192 & 194 Kissimmee, FL 34744
    Apopka, Fl 32703

    407-788-1388 407-390-8002

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