Tell me about yourself in 5 minutes or less?

thank you sir, for giving me opportunity to introduce myself, my name is latika sharma. i am from
delhi i am in final year of MBA i did my bachelor's in business Administration. recently i have gone
though summer internship there i have prepared a project report on "......................................" on my
academic front i consistently being a good student i did my `12th and 10th both from CBSE board.
and scored 80% in 10th and 84% in 12th along with this m a extrovert kind of personality like to
interact with people i am enthusiastic and adoptive in nature. thank you.

First Greet them, 2) start for your full name, 3) your educational with institute name with year of
passing, 4) about your work experience what you have mention in your resume from past to present
in short sentence, 5) Last your Family, family consist of mother, father, elder/younger, brother/sister.
that's all its yourself.

What do you know about our company?

Every company experts each employee have to know about them before if you dont know about the
organisation just Google it and have some idea even they dont expect much because you are not
from that company if you have any friends in that company you can know better. If you dont have
idea also not an issue just try to convey that to be Frank i dont know about This company before if i
get job in this place i will be the one who will make people to be aware about my working place.

What skills from previous jobs can you bring?

My previous job made me a professional with excellent time management skills, eople Management
skills, Performance Management skills, Revenue Management Skills, more customer Oriented.

In reverse chronological order share your positions for the last 10 years?

At my last job, I was a Analyst. What I am most proud of there was that I submitted an idea to my
manager to automate a particular product that had a lot of manual touch points. I submitted a written
proposal with an outline. It answered questions Who, What, When and How. After a couple of
iterations, I ended up presenting it to the VP. I worked with an implementation team and we ended
up saving the company "x" in money and "y" in time. At the job prior to that, one thing that my
resume doesn't mention is that I was a mentor for new hires. I really enjoyed this position because of
"a and b". I had a real impact and the people I mentored are now doing very well within the
company. I met with these folks once a week for their first month and was just their friend. After the
first month, I met with them 1 time a month and our discussions were more goal oriented.

Internship is defined as: "A form of experiential learning that integrates knowledge and
theory learned in the classroom with practical application and skills development in a
professional setting. Internships give students the opportunity to gain valuable applied
experience and make connections in professional fields they are considering for career
paths; and give employers the opportunity to guide and evaluate talent."
Externship (Job Shadow / Expert Guideline) provide an initial exposure to a career
for a brief period of time (such as one day a week or a couple hours per week) by
having students “shadow†an experienced employee or professional.
 Ideal Candidates should exhibit the following behavioural traits:

 Passionate about making a difference

 Access to reliable transportation
 Experience uncovering customers' wants and needs
 Love working with people
 Strong communication skills, verbal and written
 Good teamwork skills, ability to establish and maintain strong working relationships
 Ability to learn quickly
 Accuracy and attention to detail, very organized
 Ability to work independently, with minimum supervision
 Ability and drive to take initiative and be resourceful
 Creative problem solving skills
 Trustworthy with highest level of integrity and respect
 Strong work-ethic and commitment to learning
 Have the ability to multi-task and take initiative.
 Passionate about making a difference
 Access to reliable transportation
 Experience uncovering customers' wants and needs
 Love working with people
 Strong communication & Presentation skills, verbal and written
 Good teamwork skills, ability to establish and maintain strong working relationships
 Ability to learn quickly
 Accuracy and attention to detail, very organized
 Ability to work independently, with minimum supervision
 Ability and drive to take initiative and be resourceful
 Creative problem solving skills
 Trustworthy with highest level of integrity and respect
 Strong work-ethic and commitment to learning
 Have the ability to multi-task and take initiative.

Business Process: In terms of BPO, any individual business

activity that can be defined and therefore outsourced to a third
party specialist provider.
Business Process Outsourcing: Often abbreviated to BPO.
Outsourcing category which contracts out any Back Office
department (Accounts, IT, Human Resources...) to an
external BPO provider.
Abandoned Call: It is also known as lost call. This is call in which the call hungs up before it reaches
an agent.
Adherence to schedule: It is general term which is used for an agent to refer that how well he/she has
taken a call during a shift, time spent on handling calls, time spent on waiting for calls to arrive i.e
availability of calls and the specific time the agent was available to take calls.

After Call Work: This is also known as wrap-up or post call processing(PCP).It is followed by an
inbound transaction, this often includes data entry work, completion of forms, making outbound calls if
necessary for completion of transaction. During this mode the agent is unavailable to take calls.
 Core Business: The central activity of a company. The principle revenue generating activity.

first call resolution - First call resolution is properly addressing the

customer's need the first time they call, thereby eliminating the need for
the customer to follow up with a second call.
skill-based routing - Skill-based routing (SBR) is a component of
automatic call distributor (ACD) systems that filters and directs incoming
inquiries to call center agents with the most applicable skill sets.
Digitization is the key process for transforming slow paper-based processes into faster digital-based workflows.
Digitization mrkedly increases productivity and improves efficiency.

BPO Services
Working within the host system of the client, any back office operation, task or department can be handled by Nova BPO
smoothly and efficiently.
See below for some of the business processes that we are currently assuming repsonsibilty for:

Administration and Finance

 Accounts payable: reception and processing of invoices in ERP.
 Management of suppliers.
 Expense account control.
 Revision of deeds and covenants.
Sales Department
 Network support for Sales Force.
 Orders and contracts processing.
Banking and financial services
 Credit operations office.
 Reception and revision of loan applications.
 Management of repayment processes.
 Domestic payments.
Banking and financial services
 International payments
 Managing portfolio changes
 Cempensation
 Card issuing
 Returned mail

Social conversation starters:

Don't learn similar phrases at once or else you'll get mixed up;
* Don't just memorize them without contextual engagement - make sure you USE the
phrases as part of a mock conversation whereby you're pretending to talk to someone - and
do it over and over again!

I’ve heard so much about you – in case the person you’re being introduced to is
well known, this is just the right English small talk phrase to tell them during the
introduction!
It’s good to have you here! – sometimes you may want to make the new person feel
welcome at the party or event, so this is what you tell them to make them feel included.
I’d like you to meet someone! – this is a typical way of introducing a new person to
one or more people.
I am indeed! And you must be… – when someone else approaches you and calls
you by your name, and you’re pretty sure who that person is, this is the right English
small talk phrase to use: “Hello, is it Mark?” – “I am indeed! And you must be James!?”
I’ll leave you two to get acquainted! – if you have to leave two people you just
introduced to each other, this is the perfect phrase for such a situation.
Please, call me… – a few minutes into the conversation with a new person you may
want to lighten up the mood by giving the other person a permission to call you by your
name or a more friendly version of your name: “And by the way Michael…” – “Please,
call me Mike!”
I almost didn’t recognize you! – sometimes we get to see people we haven’t seen for
a long, long time – and this English small talk phrase is the typical way of expressing
your excitement at seeing them again.
Have we met before? – in case you really don’t recognize the person saying hello to
you, you can use this phrase to ask them if you’ve met before. Yes, it’s a bit awkward, but
there’s really no better way of putting it!
It’s good to see you again! – this is how you recognize the presence of an old friend
or acquaintance when you meet them after a while.

How are you getting on? – just another way of saying ‘how are you?’

Thanks for asking, I’m fine, how are you? – a typical response and counter-
question to a greeting phrase ‘how are you?’
Sorry, I didn’t catch that? – the verb “to catch” in this context means “to
understand”, so this English small talk response phrase means “Sorry, I didn’t
understand what you just said?” – it’s just that in conversational English we use these
type of slang words to make it sound friendlier and easier to understand!
Help yourself! – this English small talk phrase is one of the traditional phrases you’ll
find in all English phrase-books, and it’s an encouraging phrase used to let the other
person know that they can go ahead with the action in question. Typically this is used
as a response when the other person is asking for permission to take something, and
then you tell them that they can certainly do it: “Sorry, do you mind if I take this
cookie? Everyone seems to have taken theirs…” – “Sure, help yourself!”
Can you cover me? – this is a typical way of asking someone if they can work in your place
while you’re taking a couple of hours off work to deal with your personal stuff.

(Company name), (Your Name) speaking, how can I help you? – if you’re
working in a company’s helpdesk answering phone, this is the most common line you’ll
be using in your daily work! So basically you substitute information in the brackets with
your own credentials, something like this: “ABC Recruitment, Marie speaking, how can
I help you?”
Sorry for keeping you waiting! – and this is what you say to someone who’s been
waiting for a while on the line while you’ve been trying to get through to the right
person.
I’ll be with you in a minute… – this English small talk phrase will come in handy if
you’re working as a receptionist, for example, and you have to leave the client for a short
period of time while you’re looking up relevant information in another room or finding
the right person to deal with the client’s query.
Just bear with me for a moment… – this is just another way of telling the client
that you’ll be with them in a short while. In this context to “bear with me” simply
means to be patient with the fact that I’ll be gone, simple as that!
We’ll catch up later! – if you’re saying goodbye to a very close friend or an
acquaintance, this phrase is just what you need!
Be back in a minute – this is kind of a departure phrase, yet at the same time you’re
letting others know that you’re going to be back. Please notice that you don’t have to say
“I’ll be back in a minute” – conversationally it’s totally OK just to say “Be back in a
minute!”
It was nice seeing you, take care! – a good-bye phrase used when you know that
you won’t see the person for a while.
It’s been good talking to you! – the same as above phrase.
Hope to see you again! – you can use this phrase when finishing a conversation with
someone you’ve just met.

All right, I’m going to try to give you some idea about – this English phrase is
very useful in situations when you have to explain something in the very detail: “Can you
tell me how to use this software, please? I’ve never used it before!” – “ALL RIGHT, I’M
GOING TO TRY TO GIVE YOU SOME IDEA ABOUT Photoshop! So, first of all…”
Well, speaking of the specifics of – when you have to provide an overview of a
particular issue or a process, this is the English sentence starter to use: “So, can you tell
us how you built your blog, Robby?” – “WELL, SPEAKING OF THE SPECIFICS OF my
blog, let me start with describing the actual platform it’s built on…”
Well, the best way to describe… would be the following – another useful
English sentence starter phrase for situations when you have to describe something
specific: “Can you tell us how to get to the airport, please?” – “WELL, THE BEST WAY
TO DESCRIBE the road to the airport WOULD BE THE FOLLOWING – keep driving
straight and then you’re going to see a highway exit sign…”
As you may already know – this is how you start talking about known facts that your
conversation partner is most likely familiar with: “Henry, why is our accountant
demanding that we keep the stock levels as low as possible?” – “Well, AS YOU MAY
ALREADY NOW, the new company regulation came into effect today, according to
which…”
Well, not everyone knows that – and this is how you open a statement during
which you’re going to reveal some little known information: “I wonder how Michael
could build his business in such a short period of time?” – “WELL, NOT EVERYONE
KNOWS THAT he inherited a considerable amount of money and that’s why…”
To put it in perspective – personally I LOVE this phrase because it sounds really smart and
intelligent, and it can be used in a wide variety of situations! The word “perspective” is used here
to tell the other person that you’re going to explain the concept in a way that will make them
understand exactly what you’re talking about: “The unemployment rates in our region are
hitting an all-time-high! TO PUT IT IN PERSPECTIVE, there’s a 50% unemployment among
young people of 25 years of age and younger, so – there you go!”

Well, to answer this question, I have to stress that – a very simple yet handy phrase
when you’re making your point by emphasizing a particular aspect of the issue: “Do you think it
would be possible for me to start my own business?” – “WELL, TO ANSWER THIS QUESTION,
I HAVE TO STRESS THAT 90% of all new business fail within the first year, so…”

Talking about the weather

 Beautiful day, isn't it?
 Can you believe all of this rain we've been having?
 It looks like it's going to snow.
 It sure would be nice to be in Hawaii right about now.
 I hear they're calling for thunderstorms all weekend.
 We couldn't ask for a nicer day, could we?
 How about this weather?
 Did you order this sunshine?

Talking about current events

 Did you catch the news today?
 Did you hear about that fire on Fourth St?
 What do you think about this transit strike?
 I read in the paper today that the Sears Mall is closing.
 I heard on the radio today that they are finally going to start building
the new bridge.
 How about those Reds? Do you think they're going to win tonight?

At the office
 Looking forward to the weekend?
 Have you worked here long?
 I can't believe how busy/quiet we are today, can you?
 Has it been a long week?
 You look like you could use a cup of coffee.
 What do you think of the new computers?
At a social event
 So, how do you know Justin?
 Have you tried the cabbage rolls that Sandy made?
 Are you enjoying yourself?
 It looks like you could use another drink.
 Pretty nice place, huh?
 I love your dress. Can I ask where you got it?

Out for a walk

 How old's your baby?
 What's your puppy's name?
 The tulips are sure beautiful at this time of year, aren't they.
 How do you like the new park?
 Nice day to be outside, isn't it?

Waiting somewhere
 I didn't think it would be so busy today.
 You look like you've got your hands full (with children or goods).
 The bus must be running late today.
 It looks like we are going to be here a while, huh?
 I'll have to remember not to come here on Mondays.
 How long have you been waiting?