Manual

Aviation English – Basic
By Damon Freeman and Vivian Andrade
www.globalaviationenglish.com 1
This book is a product of Global Aviation English Ltda.
Table of contents
© All rights reserved. No part of this publication may be reproduced, stored in a retrieval system transmitted in any
form, or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission
from Global Aviation English Ltda.
Unit 1: Meet and Greet
1.1 Introductions ................................ 6
1.2 The airport ................................ 14
1.3 How do you feel? ................................ 22
1.4 Inside the airport . ............................... 30
Unit 2: The aircraft

2.1 The airplane ................................ 38
2.2 Inside the airplane ................................ 46
2.3 In flight service ................................ 54
2.4 Special needs passengers ................................ 62
Unit 3: In Flight 1
3.1 Health 1 ................................ 72
3.2 Health 2 ................................ 82
3.3 Meteorology ................................ 92
3.4 Fire ................................ 100
Unit 4: In Flight 2
4.1 Security ................................ 110
4.2 Unruly passengers ................................ 118
4.3 Emergency procedures ................................ 126
4.4 Damage ................................ 134
Unit 5: Interview and announcements

5.1 Aviation today ................................ 144
5.2 Announcements ................................ 154
5.3 Interviews 1 ................................ 162
5.4 Interviews 2 ................................ 170
UNIT 1:
Meet and Greet
Unit 1: Lesson 1 Introductions UNIT 1: LESSON 1
1. Vocabulary 2. Listening
2.1 Different countries
Alphabet Table Read and listen about the following people and then answer the questions:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1.1 About me
a. My first name is: ___________________________
b. My last name is: ___________________________
c. My title is: (Mr, Mrs, Miss, Ms, Dr, Prof.)
Check in counter dialogue

A: Good morning sir, how are you?
B: I’m fine, thanks, and you? 1. My name is Steven. 2. Bob is from South 3. Gillian is from London. 4. My name is Emma.
A: I’m fine too. What is your name, please? I am 24 years old. I Africa. He is 35 years She is single and she I’m 40 years old, and
B: My name is Mr. Wood. am from New York old. He is a lawyer is 30 years old. Her I’m from Canada.
A: Welcome Mr. Wood. What is your first name? and I’m married. and is married to brother is a pilot. She I’m a pilot. People
B: My first name is Michael. My dream is to be a a flight attendant. wants to be a flight get very surprised
A: How do you spell Michael? pilot. I’m an aviation Her name is Jenny attendant because she because I’m a female
B: It’s M-I-C-H-A-E-L. student. I love flying and she loves her loves traveling and pilot. I work for an
A: All right, thank you Mr. Michael Wood. Have a good flight. airplanes and I want job. Bob never flew meeting new people international com-
B: Thank you, have a nice day. to work for a very big before but really with different cultures. pany.
company. wants to.
1.2 Select the correct answer to the following questions:
1. Hi, my name is Peter. 2. Good day, sir. Welcome aboard. Name Country Title Experience in aviation
a. Hello Peter, nice to meet you. a. Good day to you, thank you.
b. Peter is a friend of mine. b. It is a good day today. 1. Steven a. b. c.
2. a. b. Mrs c.
3. Good morning, how are you? 4. Megan: Good night Mr. Wood, sleep well.
a. My last name is Goodman. Mr. Wood: ___________ 3. a. b. c. No experience
b. I’m fine thank you. a. Hi, nice to meet you.
b. Good night, that is kind of you. 4. a. Canada b. c.
5. Juliette: Welcome aboard Ms. Pitt, enjoy your 6. Brett: Nice to meet you Mr. Grey.
flight. Ms Pitt: ___________ Mr. Grey: ___________ 2.2 Write the correct questions as you hear them from the audio:
a. Have a good flight too. a. Hi, your name is Jessica.
b. It’s a hot day today. b. Nice to meet you too.
1. Andrew: Are you a flight attendant ? 2. Andrea: _________________________________ ?
7. Bob: Good afternoon Tom, my last name is 8. Tom: Good evening sir, are you fine? Mary: I am a flight attendant. John: You spell it J-O-H-N.
Parker. John: ___________ Bob: ___________
a. Good afternoon Mr. Parker. a. Good evening, the evening is fine. 3. Juliette: __________________________________. 4. ________________________________________?
b. Good evening, wish you a nice flight. b. Good evening, I’m fine thank you.
Paul: My name is Paul, and yours? It’s Ms. Pitt.
Titles
5. _________________________________________ 6 _________________________________________?
Mr. Mrs. Miss Ms. Nice to meet you too, sir. Yes, sir. I’m the captain.
Married or unmarried man Married woman Unmarried woman Married/unmarried woman
It is polite to call men you don’t know: Sir
It is polite to call women you don’t know: Ma’am (pronounced: ‘mam’)
6 7
Introductions UNIT 1: LESSON 1
3. Grammar 4. Reading
3.1 The Verb: ‘to be’
Article: Read this article and then match the columns:
Is it necessary to spend time greeting passengers?

1. Michelle: Flight attendant, 35, Sao Paulo, Brazil. 2. Paul: Pilot, 24, New York, U.S.A.
When a company asked passengers what they think about the greeting they receive when they board the airplane, one
passenger said ‘’I enjoy getting a ‘’Good morning sir, enjoy your flight’’’. Another passenger said that it isn’t necessary.
a. My name ____ Michelle. a. Paul ___ a pilot. The passengers who think the friendly greeting isn’t necessary said the “good mornings” and the smiles are too arti-
ficial. This company decided to give special training to the flight attendants. In these classes they learn how to smile
b. I _______ years old. b. He __ a very experienced pilot.
and to not sound too robotic and artificial when they greet the passengers. The passengers will enjoy this friendly and
c. I ____ from Sao Paulo and c. He ___ new in the aviation area. polite service.
d. I _______ Brazilian. d. He ____ from NY and he

4.1 Match the columns
e. I _______ a pilot, but I ______ a flight attendant. e. ____ ____ years old
f. _________ you a pilot? f. He ___ American.

1. ( ) Are all passengers happy about the on a. They look and sound too artificial.
board greeting?
3. You: 4. Your Teacher: Sandra, 28, Rio de Janeiro, Brazil.
2. ( ) What is the problem with the “good b. Yes, there are. The company will provide
a. My name ____ _________________. a. My teacher’s name _____ ______.
mornings and the smiles” according to special classes to the flight attendants.
b. I _____ ____ years old. b. She ___ from Brazil, so she ___ Brazilian.
some passengers?
c. I ____ from ______. c. She ___ ____years old.
d. I ______ ______. d. Her English ___ very good. 3. ( ) Are there special classes to help the c. Yes, it is. That’s why the company will give
e. My eyes _______ _____. e. She _____ a helicopter pilot. flight attendants with this problem? special classes and why they did this research.
f. My favorite film ______ _______

4. ( ) According to the text, is it important d. No, they aren’t. Some of them are happy and
to spend time greeting passengers? others aren’t happy.

3.2. True or False: Choose true (T) or false (F) according to exercise number 3
1. (F) Michelle is from Rio de Janeiro.

2. ( ) Paul is a pilot.
3. ( ) Michelle is a flight attendant. 5. Speaking
4. ( ) Paul is new in the aviation field.
5. ( ) Your teacher is from China. 1. Introduce yourself: Complete this text with information about
6. ( ) Your teacher is an airline pilot. yourself and then read.
7. ( ) You are from Sao Paulo.
8. ( ) You are a flight attendant. Hi. My name is ______ ______. My first name spelt ___________ and my
9. ( ) Michelle is 24 years old. last name is spelt _______. I’m from ________, so I’m __________. I’m
10. ( ) Paul is 24 years old. ______ years old and I want to be a flight attendant.
11. ( ) Your favorite film is Top Gun.
2. Where are you from?
3.3. Answer the questions according to the sentences above.
1. Is Steven a flight attendant? No, he isn’t. He is an aviation student. Read this dialogue: What is your experience in aviation?
2. Is Steven 24 years old? ____________________________________________________ Cassy: Hi, my name is Cassy. What is your name? A: Hi Bob! How are you?
3. Is Gillian from Canada? ____________________________________________________ Bob: Hi, nice to meet you. My name is Bob. B: I’m fine, thanks! And you?
4. Is her brother a pilot? _____________________________________________________ Cassy: Nice to meet you too Bob. Where are you from? A: I’m fine too. Bob, Are you a flight attendant now?
5. Is Steven from New York? __________________________________________________ Bob: I’m from Australia, and you? B: Yes, I am! And now I work for a very big company.
6. Is Gillian 20 years old? ____________________________________________________ Cassy: I’m from Canada. A: That’s awesome! I am a student at the moment but
7. Is Bob married to a flight attendant? __________________________________________ my dream is to be a flight attendant.
8. Is Bob from Italy? ________________________________________________________
9. Is Emma a flight attendant? ________________________________________________
10. Is Emma from the U.S.A? __________________________________________________
11. Is Emma 40 years old? ____________________________________________________
8 9
Test 10. Andrea is a/an ______.

a. ( ) passport
b. ( ) airport
c. ( ) flight attendant
1. The person in the picture is a ______.
d. ( ) helicopter
a. ( ) passenger.
b. ( ) flight attendant.
11. The man ____ a pilot.
c. ( ) pilot.
a. ( ) are
d. ( ) flight.
b. ( ) is
c. ( ) am
2. The man in the picture is a ______.
d. ( ) aren`t
a. ( ) flight attendant.
b. ( ) passenger.
12. The lady`s daughter ____ a young passenger.
c. ( ) pilot.
a. ( ) am
d. ( ) immigration officer.
b. ( ) is
c. ( ) am not
3. The people in the picture are ______.
d. ( ) are
a. ( ) pilots.
b. ( ) policeman.
13. ____ that man the Captain?
c. ( ) passengers.
a. ( ) Are
d. ( ) flight attendants.
b. ( ) Am
c. ( ) Aren`t
4. This is a/an ______.
d. ( ) Is
a. ( ) airplane.
b. ( ) helicopter.
14. We ____ at the International airport.
c. ( ) passport.
a. ( ) isn`t.
d. ( ) visa.
b. ( ) am.
c. ( ) am not.
5. This is a/an ______.
d. ( ) aren`t.
a. ( ) passport.
b. ( ) helicopter.
15. The airplane ____ very modern.
c. ( ) airplane.
a. ( ) is
d. ( ) airport.
b. ( ) am
c. ( ) are
6. The title for single women is _____.
d. ( ) aren`t
a. ( ) Miss
b. ( ) Mr.
16. Choose the right option:
c. ( ) Sir
a. ( ) Are you Mr. Wood?
d. ( ) Ms.
b. ( ) Is you Mr. Wood?
c. ( ) Am you Mr. Wood?
7. The title for married or single men is _____.
d. ( ) Isn`t you Mr. Wood?
a. ( ) Ms.
b. ( ) Miss.
17. The best way to greet passengers is:
c. ( ) Ma`am.
a. ( ) Hi.
d. ( ) Mr.
b. ( ) What`s up?
c. ( ) Welcome aboard.
8. The title for single or married women is _____.
d. ( ) None of the others.
a. ( ) Sir.
b. ( ) Miss.
c. ( ) Mr.
On the airplane there are different types of crew members. Pilots are the people who fly the aircraft. Flight Attendants
d. ( ) Ms.
need to help the passengers during the flight and to ensure passengers’ safety in the cabin. Ground staff help with
tasks such as checking in passengers` baggage. All crew are responsible for getting the passengers onto the aircraft
9. The general polite way to refer to a man is _____.
and safely to their destination.
a. ( ) Madam.
a. ( ) Flight attendants are responsible for passengers` safety in the cabin.
b. ( ) Sir.
b. ( ) Pilots serve snacks.
c. ( ) Miss.
c. ( ) Flight attendants are responsible for passengers’ baggage.
d. ( ) You.
d. ( ) Ground staff are more important than pilots.
10 11
19. Choose the statement that is false: 29. Listen to the sentence and choose the right option:
a. ( ) The weather is good. a. ( ) The person is a passenger at DFW Airlines.
b. ( ) Everyone is here. b. ( ) The person is a passenger at HJY Airlines.
c. ( ) The flight attendant is pretty. c. ( ) The person is a passenger at YGE Airlines.
d. ( ) The passengers is in the airplane. d. ( ) The person is a passenger at WDF Airlines.
20. Choose the right option: 30. Introduce yourself. Talk about your profession.
a. ( ) You and I are frequent passengers.
b. ( ) You and I am frequent passengers.
c. ( ) You and I is frequent passengers.
d. ( ) You and I am not frequent passengers.
something fun
21. Listen to the text and choose the right option:
a. ( ) She is a pilot.
b. ( ) The passengers aren`t at the airport now.
c. ( ) Her flight is in the morning.
d. ( ) She isn`t an experienced flight attendant.
22. The flights ____ very late today!

a. ( ) is
b. ( ) am
c. ( ) are
d. ( ) isn`t
23. ___ the woman a happy flight attendant?

a. ( ) Are
b. ( ) Am
c. ( ) Is
d. ( ) Aren`t

a. ( ) Are Mary and you ready for boarding?
b. ( ) Is Mary and you ready for boarding? Picture taken in an Asian airport: Hold it in!
c. ( ) Am Mary and you ready for boarding?
d. ( ) Mary and you are ready for boarding?
25. Choose the right option: NOTES:

a. ( ) The airplanes isn`t working. ____________________________________________________________________________________
b. ( ) The airplanes aren`t working. ____________________________________________________________________________________
c. ( ) The airplanes is working. ____________________________________________________________________________________
d. ( ) The airplanes am not working. ____________________________________________________________________________________
____________________________________________________________________________________
26. A good greeting for a flight at 8:00 a.m. is: ____________________________________________________________________________________
a. ( ) Good evening. ____________________________________________________________________________________
b. ( ) Good afternoon.
____________________________________________________________________________________
c. ( ) Good morning.
____________________________________________________________________________________
d. ( ) Good night.
____________________________________________________________________________________
____________________________________________________________________________________
27. A: Nice to meet you Sir. B: __________________.
____________________________________________________________________________________
a. ( ) Good night.
b. ( ) Welcome aboard. ____________________________________________________________________________________
c. ( ) My name is Carol. ____________________________________________________________________________________
d. ( ) Nice to meet you too. ____________________________________________________________________________________
____________________________________________________________________________________
28. My name __ Jenny Wood Letterman. My last name ___ _______. ____________________________________________________________________________________
a. ( ) are/is/ Wood. ____________________________________________________________________________________
b. ( ) is/are/Letterman. ____________________________________________________________________________________
c. ( ) is/ is/ Letterman. ____________________________________________________________________________________
d. ( ) is/is/ Jenny. ____________________________________________________________________________________
____________________________________________________________________________________
12 13
Unit 1: Lesson 2 The airport UNIT 1: LESSON 2
1.1 Label the following pictures 2.1. Listen:
check-in area control tower waiting area taxi way 1. Why does Ms. Goodman enjoy working at Emirates?
apron duty free shop fingers terminal building a. ( ) the salary is good.
b. ( ) the food is excellent.
arrivals parking lot departures runway
c. ( ) she likes living in Dubai.
d. ( ) she thinks the uniform is beautiful.
2.2. Listen to this dialogue between Ms. Goodman and her colleague. Fill in the missing words according
to the audio dialogue.
Ms Goodman: (a) ___ Anne! (b) How are (c) ___?
Anne: (d) ______ fine (e) ____ you. (f) ____ you like your uniform from Emirates?
Ms Goodman: Yes, (g) ____ (h) ____. I think (i) _____ very formal and unique.
Anne: I (j) ______ (k) ______it. I prefer something more casual and practical.
Ms Goodman: (l) _____ understand. I have to go now, see you later Anne.
A B C Anne: See you.
3. Grammar
3. Grammar Point: Simple Present
3.1. Choose the right verb from the box below for each sentence:
D E F G H taxi land check in depart board fly
a. Before taking off, airplanes usually taxi for a few minutes.

b. Passengers should always _____ 2 hours before the departure time.
c. A helicopter ___________ more easily than an airplane.
d. That flight attendant __________ more than 3 times a day.
e. The crew is always ready with a smile when the passengers ________.
f. Flight 873 __________ at 5:30 a.m.
I J K 3.2. Look at the pictures and match each verb to the corresponding picture. Then complete the
sentences with the verbs you matched.
a. __________________________ e. __________________________ i. __________________________
b. __________________________ f. __________________________ j. __________________________ 1. ( ) Call 2. ( ) Fasten 3. ( ) Ask 4. ( ) Complain 5. ( ) Apologize 6. ( a) Walk
c. __________________________ g. __________________________ k. __________________________
d. __________________________ h. __________________________
1.2. Answer these questions according to the vocabulary section:

1) Where do the passengers wait until they board the aircraft? _____________ a. b. c. d. e. f.
2) Where do you buy perfume, chocolate, wine, etc? _______________
3) In what structure do passengers walk inside to board the airplane? __________
a. Ladies and gentleman, please fasten your seat belts for the take off.
4) Where can the passengers leave their cars? ______________
b. Passengers aren’t allowed to __________ anybody during the flight. The use of cell phones is forbidden.
5) Where do you check in your bags? ______________
c. The lady _____ for 15 minutes on the aisle every time she flies by airplane. She thinks it’s healthy.
6) Where does the airplane take off or land? ____________
d. Sky High airline company __________ for the flight delay.
7) What is the main building of the airport? _____________
e. Pregnant women and elders usually ______ for a priority seat in the airplane.
8) Where does the aircraft taxi before and after landing? ______________
f. This old lady always _________ about the flight attendants.
9) Where do people arrive at the airport? _____________
10) Where do people wait for their flights? ___________
11) Where do the pilots get instructions and information from? __________
12) On what surface do the airplanes park on at the airport? ___________
14 15
The airport UNIT 1: LESSON 2
3.3. Complete the text with the verbs in the simple present: 3.6. Write the correct word:
Blue Skies is a new airline company in the international aviation industry. This company is famous for the top qual-
ity service provided. For example, there isn’t a division between first class and economic class. All passengers fly 1. Q: Where are you from? 9. Q: ___ _____ is the flight to Sydney?
(fly) with the best comfort and service available in this industry. This factor ______ (help) to avoid those awkward A: I am from England. A: The flight to Sydney is 17 hours.
moments when all the economic passengers pass through the first class and give those “jealous looks”. All seats
are very comfortable and ________ (recline) 180 degrees. The cabin crew _______ (welcome) the passengers 2. Q: _______ is that? 10. Q: ____ ______ people are on the airplane?
with special attention and kindness and _______ (assist) them in case of any problem, because in Blue Skies A: He is my boss. A: There are 136 people on the flight.
passengers are the most important part of the business. The crew _______ (serve) 4 different kinds of dishes on
board, always with selected and fresh ingredients. Of course to have all these amenities it is necessary to pay a 3. Q: _______ did you start to work for Virgin Atlantic? 11. Q: _____ will you fly to next week?
very high price, which varies according to the destination chosen. A: 3 years ago. A: I will fly to California.
4. Q: _______ do you want to be a flight attendant? 12. Q: ____ is your name?

3.4. Look at the pictures and write sentences describing the actions shown in the pictures using the A: Because I love to travel and see other cultures. A: My name is Captain Nichols.
simple present:
5. Q: _______ is your favorite airline company? 13. Q: _____ type of aircraft is this?
a. b. c. d. e. A: My favorite airline company is Cathy Pacific. A: This is an Airbus 320.
6. Q: ______ will you travel to next week? 14. Q: _____ ______ years have you been a flight
A: I will travel to New York. attendant?
A: I have been a flight attendant for 5 years.
7. Q: ______ is your job?
A: My job is really great! 15. Q: _____ is the flight delayed?
The woman, eat pilot, fly The passenger, call The flight attendant, The airplane, A: Because of bad weather.
carry arrive 8. Q: ______ airplanes are there?
A: There are 27 airplanes.
She eats on board. _________________ _________________ _________________ _________________
_________________ _________________ _________________ _________________
3.7. Complete the dialogue with the question words:

A: Hi Anna! _____ are you?
3.5. Choose the right option for each sentence: B: Fine thanks! ____ ____ do you fly today?
A: At 7 p.m. And you? ____ company do you work for now?
1. The man _______ help to stow away his bag. 2. Airplane crashes rarely _______. B: I work in ACY Airlines.
a. ( ) calls a. ( ) happens A: ____ do you work there?
b. ( ) want b. ( ) occurs B: Because they pay me well.
c. (X) wants c. ( ) happen
3. Usually people ______ a lot about the economy

class seats.
4. A crying child on board ______ many
passengers.
4. Reading
a. ( ) apologize a. ( ) hates
b. ( ) complain b. ( ) enjoy 4.1. Read the article and then answer the questions:
c. ( ) request c. ( ) annoys
What do you do while waiting at the airport?
5. Passengers ______ good service. According to research many flights are often late to arrive and depart. That’s why it’s very useful to always be
a. ( ) hates prepared and have something to do at the airport. When you are at a good airport the situation is very easy
b. ( ) enjoy because there are many interesting stores and nice places to eat. When you’re at a simple airport, the best thing
c. ( ) annoys to do is to have a book, or magazine or a laptop to pass the time quickly. The most interesting option is to make
new friends and talk about the constantly late arrivals and departures.
Grammar point: Practice questions
1. What does the research say? 2. Why is the situation easy when you’re at a good
What Where Who How How much a. ( ) That flights are often on time. airport?
b. ( ) That flights are often cancelled a. ( ) Because there are interesting stores.
When Where, from Why How many How long
c. ( ) That flights are often late to arrive and depart b. ( ) Because you can read a magazine.
c. ( ) Because there are no places to eat.
EXAMPLE Action verb Verb ‘to be’ 3. What can you do to pass the time quickly?
a. ( ) Read the signs. 4. What is the best thing to do at the airport?
Present tense I fly airplanes. I am a pilot.
b. ( ) Read books or magazines or use your laptop. a. ( ) Make new friends.
Do you fly airplanes? Are you a pilot?
You don’t fly airplanes. He isn’t a pilot. c. ( ) Sleep. b. ( ) Read.
c. ( ) Use your laptop.
Past tense I flew airplanes? I was a pilot.
Did you fly airplanes? Were you a pilot?
You didn’t fly airplanes. He wasn’t a pilot.
16 17
5. Speaking Test
5.1 Speaking: Read this text. 1. What is the name of this part of airport?
a. ( ) Taxi way.
Why I want to be a flight attendant b. ( ) Duty free shop.
My name is Andrea and my dream is to be a flight attendant. My mother is a flight attendant and she flies c. ( ) Waiting room.
internationally. She says that she loves her job. I love her job too because she always brings me presents. d. ( ) Parking lot.
I want to be a flight attendant because I love traveling and helping people. My father wants me to be a doctor
but I don’t want this. 2. What is this part of the airport for?
a. ( ) For passengers to wait for their flights.
5.2 Read this dialogue and record it. Listen to the example to hear the correct pronunciation. b. ( ) For airplanes to take off and land.
A: Hi Andrea, how are you? c. ( ) For passengers to buy things.
B: I’m fine, thanks. d. ( ) For passengers to check in.
A: What do you want to be?
B: I want to be a flight attendant. 3. What is the name of this part of the airport?
A: Why do you want to be a flight attendant? a. ( ) Duty free shop.
B: Because I love flying and traveling. b. ( ) Apron.
A: Where do you want to work? c. ( ) Terminal building.
B: I don’t know. I prefer an international company. d. ( ) Runway.
4. What is showed in the picture?

a. ( ) Arrivals
something fun b. ( ) Departures
c. ( ) A terminal building
d. ( ) A control tower
5. Read the following sentence and choose the option that fits the picture the best: “The place where
pilots get instructions and information from when flying”
a. ( ) b. ( ) c. ( ) d. ( )
6. Where can passengers leave their cars? 7. The aircraft parks next to the ____ .
a. ( ) In the parking lot. a. ( ) finger.
b. ( ) In the runway. b. ( ) wings.
c. ( ) In the waiting room. c. ( ) aisle.
d. ( ) In the fingers. d. ( ) apron.
8. Listen to the sentence and find the picture that fits the sentence better. ’The airplane is on the apron
waiting for the passengers to arrive.
a. ( ) b. ( ) c. ( ) d. ( )
9. What is the unique thing about the duty free shop in the Dubai airport according to the audio?
a. ( ) It is the biggest duty free shop in the world.
b. ( ) It is the most expensive duty free shop in the world.
c. ( ) There are lottery games at the duty free shop.
d. ( ) There is a swimming pool at the duty free shop.
18 19
10. What is the audio about? 20. Choose the right option:
a. ( ) Departure area a. ( ) The passengers walks in the airport.
b. ( ) Tower control. b. ( ) The passengers walkes in the airport.
c. ( ) Arrival area c. ( ) The passenger walk in the airport.
d. ( ) Waiting room. d. ( ) The passengers walk in the airport.
11. That passenger always ________ about the in flight meals. 21. Choose the incorrect sentence:
a. ( ) Call a. ( ) Airplanes take off every morning at the airport.
b. ( ) Complains b. ( ) This flight always arrive late.
c. ( ) Repairs c. ( ) This Airline company is very punctual.
d. ( ) Ask d. ( ) Passengers usually get anxious before flying.
12. Choose the right option: 22. Choose the right sentence:
a. ( ) The passenger fastens the seat belt. a. ( ) Flight BL 6537 arriving from Mexico.
b. ( ) The passenger apologizes the seat belt. b. ( ) Flight BA812 arrives from London Heathrow.
c. ( ) The passenger complains the seat belt. c. ( ) Flight SA QI770 goes at 3:30 p.m.
d. ( ) The passenger calls the seat belt. d. ( ) Flight MA750 come from Munich.
23. Complete the sentence: The woman ________ on the bag.

13. Choose the right option: 14. Choose the right option:
a. ( ) Lies
a. ( ) The airplane flys. a. ( ) The airplane arrives on time.
b. ( ) Sits
b. ( ) the airplane fly. b. ( ) The airplane arives in time.
c. ( ) Seats
c. ( ) The airplane flies. c. ( ) The airplane arive on time.
d. ( ) Lays
d. ( ) The airplane flyies. d. ( ) The airplane arrive on time.
23. Listen to sentence and complete the statement given: The passenger
15. Listen to the sentence and choose the right option: a. ( ) likes to have a quick message
a. ( ) The passenger loves DF Airlines because their flights are very comfortable. b. ( ) likes to drink coffee after flying
b. ( ) The passenger loves DF Airlines because its flights are always punctual. c. ( ) likes to have a quick neck massage
c. ( ) The passenger loves DF Airlines because all its flights departure from NY Airport. d. ( ) is sad
d. ( ) The passenger doesn’t like DF Airlines.
16. Listen to the audio and complete the sentence: Until now passengers aren’t allowed to _______ a. ( ) This audio is about the check in process.
anybody in flight, but they can _______ somebody in other parts of the airport. b. ( ) This audio is about a quick report of an airport and flight routine.
a. call / talk c. ( ) This audio is about how ineffective airports are.
b. calls / call d. ( ) This audio is about flight attendant’s routine.
c. call / call
d. talk / call 25. Choose the right option: 26. Choose the right option:
a. ( ) Do you check in the luggage? a. ( ) The airport don’t has charter buses.
17. Complete the sentence with a verb that fits it: b. ( ) Does you check in the luggage? b. ( ) The airport don’t have charter buses.
The passenger _______ the trolley. c. ( ) Does you checks in the luggage? c. ( ) The airport doesn’t has charter buses.
a. ( ) Pushes d. ( ) Do you checks in the luggage? d. ( ) The airport doesn’t have charter buses.
b. ( ) Pulls
c. ( ) Carries 27. Complete the text with the simple present: The International Airport is awful! It ________ even
d. ( ) Rolls have a bookshop! How is it possible? It also doesn’t offer any baggage service. At least it provides
a parking lot. I wonder if other people think like me?
18. Choose the right sentence: a. ( ) doesn’t
a. ( ) Flight G1 1872 to San Francisco departs at 12:50 b. ( ) don’t
b. ( ) Flight OD 0062 to Miami departs at 13:45 c. ( ) not
c. ( ) Flight KB 1532 to Boston departs at 13:50 d. ( ) no
d. ( ) Flight SF 3675 to Barcelona departs at 15:50
28. Listen and choose the right option:
19. Where does the airplane taxi before landing and taking off? a. ( ) Her husband loves traveling by airplane.
a. ( ) Runway. b. ( ) Her husband gets frustrated when he flies with his little son by airplane.
b. ( ) In the terminal building. c. ( ) Her husband hates traveling on vacation.
c. ( ) In the apron. d. ( ) Her husband is afraid of flying.
d. ( ) In the taxi way.
Speaking:
29. What is your favorite airport? Describe the 30. Describe why you want to be a flight attendant.
airport.
20 21
Unit 1: Lesson 3 How do you feel? UNIT 1: LESSON 3
How do you feel? 2.1. Listen to the sentences and then write the feelings that suit the person the best:
1.1. Match the words with the right pictures: a. Today I have many things to do! And I don’t have time to do everything! The person is busy
b. I want to have lunch now. It’s 12 p.m. ___________________
c. I need to take a pill. I don’t feel good. ___________________
A B C D d. I need water! Can I have a glass of water please? ___________
e. It’s freezing today! It’s only 12 degrees. ______________________
f. I don’t want to see Carol! I hate her! ____________________
g. Today is my birthday! My favorite day! __________________
h. I want to rest and sleep now. __________________________
2.2. Listen to the dialogues and complete it with the missing words:
1.
E F G H
A: Hello Carl, How are you?
B: I’m fine thanks! And you?
A: Well, I’m fine, but I’m feeling quite (a) ________. I did many things today.
B: I did many things today too, but right now I’m feeling very (b) _____.
A: Do you want to eat a sandwich at the restaurant?
B: Sure! I’m feeling (c) _____ too. We can drink a juice and then have a coffee.
A: A coffee is a great idea!
I J K L 2.
A: Hi Bob. The flight isn’t taking off at 4 p.m. It’s late again.
B: Oh no! I have a meeting today at 6 p.m.! I’m so (a) _____ about this situation!
B: Don’t be so (b) _______. It usually happens on the weekends.
3.
A: Are you feeling ok Carl? You look quite (a) ______.
B: Well, not really. I have a (b) ________. I don’t feel good.
A: I have a tablet for you.
B: (c) ________.
a. hungry (e) e. angry ( ) i. tired ( )
b. cold ( )
c. happy ( )
f. irritated ( )
g. fine ( )
j. busy ( )
k. nauseous ( )
3. Grammar
d. sick ( ) h. thirsty ( ) l. hot ( ) 3. Grammar Point: Simple Present Continuous
1.2. Fill the spaces with the words from the box: 3.1. Complete the sentences using the simple present continuous:
a. Ann is flying (fly) to Dulles this morning.
b. That company __________ (make) new routes abroad.
hungry happy angry irritate
c. The flight attendant ________ (serve) lunch on board now.
thirsty tired busy hot d. The passenger __________ (report) his lost baggage at the airport.
nauseous cold sick fine e. It __________ (rain-not) a lot in Madrid now.
f. The baby _________ (cry) all the time on board.
a. There is a lot of turbulence on this flight, I’m nauseous. I need to use a plastic-bag. g. The pilot _________ (fly) the best airplane in the market.
b. I didn’t eat all day, I’m feeling very __________. h. You __________ (call) the flight attendant for help.
c. Excuse me, the air is blowing directly onto me, I’m feeling very ______. Do you have a blanket for me? i. _____ they _____ (do) the announcement in English?
d. I had many flights this week, I’m really _______. I will go home and relax. h. I _________ (buy) a very cheap ticket now on this website.
e. Hi, are you _____? I really need your help. j. We ________ (carry-not) very heavy bags in this trip.
f. A baby usually cries the entire flight, It’s very ________.
g. Please don’t be _______. I will try to sort out the problem for you. I’m very sorry.
h. This flight attendant gives excellent service. We are very ______ about the flight.
i. Is the coffee too ______? If it is I can put some cold milk in it.
j. Excuse me sir, are you feeling _______? Would you like me to bring you some water?
k. She is feeling very ______. Is there a doctor on board the flight?
l. Everything is _______. There are some problems, but it’s nothing too serious.
22 23
How do you feel? UNIT 1: LESSON 3
3.2. Look at the pictures and describe what you see using the simple present continuous:
4. Article
a. b. c. d. e. f.
Airports and Emotions
Many people spend a large part of their lives going to and coming back from airports for businesses. It’s a very lonely
journey most of the times, they’re surrounded by people, but they don’t really know any of those people.
It can be exciting, because the people travel around the world and meet new people, but they are far from their
families and friends.
At the airport you can see a variety of human emotions. There is the sadness of people leaving for a far away place,
snow, today airplane, crash they, fly, you, take, a dog we, wait for, she, pack, trip the boredom of waiting for flights, and the joy of coming back to loved ones.
economic class baggage It’s also a test for people’s tolerance and patience, because everything takes very long at the airport: check in,
boarding, a simple sandwich.
It’s snowing ______________ ______________ ______________ ______________ ______________ We can also see the different human reactions at the airport when people are alone and vulnerable at the airport:
today. ______________ ______________ ______________ ______________ ______________
some people try to make new friends and other people just completely ignore the other human beings next to them.
______________ ______________ ______________ ______________ ______________
4.1. Write (T) true or (F) false:

a. (T) The author doesn’t understand how some people pretend another human being is not next to them for hours.
3.3. Change the sentences to the interrogative and negative form: b. ( ) According to the text, traveling by airplane is a test to the tedium of waiting.
c. ( ) Business travel can be quite lonely.
Sentence Negative Interrogative d. ( ) Traveling for business is only joy and happiness.
a. The flight is being tracked on the _____________________________ _____________________________
5. Speaking
internet. _____________________________ _____________________________
b. The flight attendant is helping the _____________________________ _____________________________

mother on board. _____________________________ _____________________________
5.1 Speaking: How do you feel?
c. The passenger is sleeping and _____________________________ _____________________________
snoring on the seat. _____________________________ _____________________________ Why I love Flying
My name is Alice and I love flying. I love flying because it’s very quick and I can just sit and relax. I love looking at
d. It’s raining a lot now. _____________________________ _____________________________ the clouds and being close to the sky. I like the food that the company gives to the passengers too. My favorite part is
_____________________________ _____________________________ when the airplane takes off and lands. It’s so exciting! Flying is the most comfortable, fast and safe way of traveling! I
love traveling by airplane for all those reasons.
5.2 Why are some people afraid of traveling by airplane?

3.4. Look at the pictures and answer the questions according to the example:
a. b. c. d.
something fun
Is she carrying a blue bag? Are they sitting in the Is he eating lunch in the Is she sleeping in flight?
waiting room? airplane?
No, she isn’t. She is Yes, they are. They are ______________________ ______________________
carrying a red bag. sitting in the waiting room. ______________________ ______________________
e. f. g.
Is she checking in at the Are they chatting? Are the people walking in
airport? the aisle?
______________________ ______________________ ______________________

______________________ ______________________ ______________________
Airport in Las Vegas
24 25
Test 10. What is the flight attendant saying to the passengers?

a. ( ) She is welcoming them on board.
b. ( ) She is helping them with the seat numbers.
1. What is probably happening to the man above according to the picture? c. ( ) She is telling them to stow their items.
a. ( ) He is missing his flight. d. ( ) She is telling them to lower their voices and remain seated.
b. ( ) He is being upgraded to first class.
c. ( ) He is looking for his flight gate. 11. What is happening to the couple in the audio?
d. ( ) He is getting a taxi to the airport. a. ( ) They are being interrogated because the man made a terrorism joke.
b. ( ) They are being arrested because the man said he had a bomb.
2. Choose the right emotion according to the picture:
c. ( ) They are being deported because the woman had drugs in her baggage.
a. ( ) Happy.
d. ( ) They are being interrogated because the woman had a gun in her pocket.
b. ( ) Tired.
c. ( ) Angry.
12. What is happening between these 2 people in the flight?
d. ( ) Sad.
a. ( ) They are playing jokes on each other.
3. What is the flight attendant doing? b. ( ) They are arguing with each other.
a. ( ) She is saluting the passengers. c. ( ) They are getting upset with each other.
b. ( ) She is serving the passenger. d. ( ) They are just being cordial to each other.
c. ( ) She is helping the passengers.
d. ( ) She is doing an announcement. 13. Choose the right option:
a. ( ) The flight attendant isn’t hold a ticket.
4. Choose the right option: b. ( ) The flight attendant are holding a ticket.
a. ( ) The flight attendant is smiling. c. ( ) The flight attendant is holding a ticket?
b. ( ) The flight attendant are smilling. d. ( ) Is the flight attendant holding a ticket?
c. ( ) The flight attendant is smilling.
d. ( ) The flight attendant is smile. 14. Listen to the sentence and choose the right option:
a. ( ) The passenger is happy about the flight.
5. Choose the right option according to the picture:
b. ( ) The passenger is unhappy about the flight attendant’s behavior.
a. ( ) She is thirsty,
c. ( ) The passenger is angry with the in flight service.
b. ( ) She is sick.
d. ( ) The passenger isn’t happy about the company’s punctuality.
c. ( ) She is busy.
d. ( ) She is hungry.
15. Look at the picture and choose the right emotion related to it:
6. How is she feeling? a. ( ) Sad.
a. ( ) She is feeling sleepy. b. ( ) Angry
b. ( ) She is feeling hungry. c. ( ) Sick.
c. ( ) She is feeling irritated. d. ( ) Stressed.
d. ( ) She is feeling fine.
16. Find the right option:
7. Choose the right option: a. ( ) The airplane is taxiing
a. ( ) Are they working? b. ( ) The airplane is landing.
b. ( ) Is they working? c. ( ) The airplane is flying.
c. ( ) Are they work? d. ( ) The airplane is taxi.
d. ( ) They are working?
17. Listen to the sentence and choose the right option:
8. Listen to the sentence and choose the right option: “I’m ________ so ________! I flew for 20 h
a. ( ) The airplane is arriving on time.
without _________ in a proper bed! Horrible!”
b. ( ) The airplane is leaving late.
a. ( ) healing/tied/seeing.
c. ( ) The airplane is leaving on time without them.
b. ( ) hearing/tired/saying.
d. ( ) The airplane is leaving on time with them.
c. ( ) feeling/tired/sleeping.
d. ( ) falling/tired/sleeping.
18. What is happening in the audio?
9. What is happening in the audio? a. ( ) The man is nervous and running away from the security.
a. ( ) The man is refusing to fasten his seatbelt. b. ( ) The man is running away from the security because he has a gun.
b. ( ) The flight attendant is telling the passenger to stow his carry on items. c. ( ) The man is greeting the security.
c. ( ) The passenger is sitting in the wrong seat. d. ( ) The man is trying to blow the airport.
d. ( ) The passenger is refusing to turn off his cell phone.
26 27
19. Choose the right picture according to the sentence given: “ Argh! I can’t stand one more minute 27. Choose the right option:
waiting for this connection! I hate flying!” a. ( ) She is flying today?
b. ( ) Is she flying today?
a. ( ) b. ( ) c. ( ) d. ( )
c. ( ) She aren’t flying today.
d. ( ) She isn’t fly today.
28. What is the flight attendant doing?

a. ( ) She is serving food.
20. What is the girl doing in the audio? b. ( ) She is indicating the way.
a. ( ) She is arguing with the man. c. ( ) She is checking the seats.
b. ( ) She is teaching the man how to do some things in the airplane. d. ( ) She is welcoming the passengers.
c. ( ) She is asking the man how to do some things in the airplane.
d. ( ) She is calling the flight attendant all the time. 29. Describe how you feel today.
21. What emotion describes the way the thin man is feeling in the commercial? 30. Describe some of your fears.
a. ( ) Happy.
b. ( ) In love.
c. ( ) Uncomfortable. NOTES:
d. ( ) Angry. ____________________________________________________________________________________
____________________________________________________________________________________
22. Listen to the following audio and choose the right option: “The pilots ___________ a flight plan.” ____________________________________________________________________________________
a. ( ) Is running. ____________________________________________________________________________________
b. ( ) Are doing. ____________________________________________________________________________________
c. ( ) Are joking. ____________________________________________________________________________________
d. ( ) Is making. ____________________________________________________________________________________
____________________________________________________________________________________
23. Choose the best option to complete the sentence: “The pilot ____________ the helicopter this ____________________________________________________________________________________
morning”. ____________________________________________________________________________________
a. ( ) is driving. ____________________________________________________________________________________
b. ( ) is piloting. ____________________________________________________________________________________
c. ( ) is controlling. ____________________________________________________________________________________
d. ( ) is flying. ____________________________________________________________________________________
____________________________________________________________________________________
24. Listen to the audio and choose the sentence that does not fit. ____________________________________________________________________________________
a. ( ) They love flying around the world. ____________________________________________________________________________________
b. ( ) They work at the same company. ____________________________________________________________________________________
c. ( ) They are both flight attendants. ____________________________________________________________________________________
d. ( ) They want to buy an airplane. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
25. Choose the right picture according to the sentence given: “They are looking out the window”.
____________________________________________________________________________________
____________________________________________________________________________________
a. ( ) b. ( ) c. ( ) d. ( )
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
26. What is this audio about? ____________________________________________________________________________________
a. ( ) It’s about showing how to get an emergency exit seat. ____________________________________________________________________________________
b. ( ) it’s about showing how to get discounts. ____________________________________________________________________________________
c. ( ) It’s about showing how to get good seats. ____________________________________________________________________________________
d. ( ) It’s about showing how to sleep well in a flight. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
28 29
Unit 1: Lesson 4 Inside the airport UNIT 1: LESSON 4
1. Vocabulary 3. Grammar
1.1. Write the words below in the boxes. The same word can be found in more than 1 box. 3. Grammar point: Simple Present and Present Continuous:
You have to see in which places at the airport you can find the words.
3.1 Complete the spaces with the simple present:
• X - Ray machine • Gate • Trolley
• Carousel • Immigration officer • Luggage/baggage a. Anne flies to NY every weekend. (to fly)
• Airline counter • Restroom/ lavatory • Metal detector b. I _____ (sleep) in the airplane when I fly.
• Baggage claim • Scales • Handbag c. We _______ to travel by airplane. (to like-negative)
d. He ______ to fly airplanes. (to love)
• Boarding pass • Shuttle • Security area
e. ____ you ____ to be a flight attendant? (to want-interrogative)
• Briefcase • Suitcase
f. ____ she ____ to travel? (to hate- interrogative).
• Body scanner • Timetable
g. They _________ in the airplane. (to eat- negative)
h. The airplane _________ very quick!y (to fly)
l. ____ they _____ in the flight? (to sleep-interrogative)
a. Check in area b. Departure area c. Boarding area d. Arrivals area
j. I always _____ in a window seat. (to sit).
3.2. Complete the spaces with the present continuous:
a. I am going to the airport now. (to go)

b. She ___________ to travel next year. (to plan)
c. They ____________ the bags. (to carry)
d. He _____________ to Madrid. (to go- negative)
______________________ ______________________ ______________________ ______________________ e. You ____________ at 3 p.m. (to fly- negative)
______________________ ______________________ ______________________ ______________________ f. We _____________ lunch in flight. (to eat- negative)
g. ____ you ____ this afternoon? (to fly-interrogative)
______________________ ______________________ ______________________ ______________________
h. ____ he _____ sick? (to feel-interrogative)
______________________ ______________________ ______________________ ______________________
i. _____ we _____ in the right seats? (to sit-interrogative)
3.3. Choose between the options given:
2. Listening a.
b.
Call me later please. I’m __________ now. (check in / checking in)
We _________ to London tonight. (are going / go)
c. I _____ traveling by airplane. (hate / hating)
2.1. Listen to the announcements and then fill the boxes with the right information: d. ___ you ____ the airport at 5 o’clock this afternoon? (are, going / do, go)
e. She always ______ a snack before a flight. (is eating / eats)
f. They _________ their bags now. (aren’t carrying / don’t carry)
Announcement A Announcement B Announcement C Announcement D g. ____ he_____ to sit in the first row? (is, preferring / does, prefer)
Company YBN Airlines h. ____ the airplane ______ in 10 minutes? (is, leaving/ does, leave)
i. You ________ to pay for the food inside the airplane. (aren’t needing / don’t need)
Gate 3 j. The airplane __________ late this time. (isn’t arriving / doesn’t arrive)
Flight flight TY674
Destination Singapore 4. Article

Departure time
World airport Award ceremony
Delayed to___ -------------------- -------------------- 7 p.m. Every year there is a world airport award event in Brussels, Belgium. In this ceremony only one airport in the world
gets awarded for its great performance and installations. In this award, opinions from real passengers are considered.
Cancelled to___ -------------------- This ceremony represents a great opportunity to improve the quality of the aviation industry. Research is done before
an airport is awarded, and in this research 35 elements of airports are considered, especially analyzing the happiness
of the customers in relation to each airport. The world expects that this award can help all passengers around the
world improve their travel experience.
30 31
Inside the airport UNIT 1: LESSON 4
4.1. Choose the right answer to the questions:

Test
1. What is the article about?
a. ( ) The famous airports in the world 1. What is there in the picture? 2. Choose the right option:
b. ( ) The best airports in the world a. ( ) Carousel. a. ( ) Boarding pass.
c. ( ) The biggest airports in the world b. ( ) X ray machine. b. ( ) Briefcase.
c. ( ) Timetable. c. ( ) Gate.
2. What did they do to prepare that list of airports? d. ( ) Trolley. d. ( ) Baggage claim.
a. ( ) They did a lucky draw
b. ( ) They flew in all the airports 3. What does a flight attendant do? 4. What is the flight attendant doing?
c. ( ) They did a survey with the passengers
a. ( ) A flight attendant sells tickets. a. ( ) She is writing.
b. ( ) A flight attendant flies airplanes. b. ( ) She is writes.
3. How many elements did they analyze to prepare the list?
c. ( ) A flight attendant assists passengers. c. ( ) She are writing.
a. ( ) Thirty-five elements
d. ( ) A flight attendant carries passengers’ baggage. d. ( ) She writes.
b. ( ) A hundred elements
c. ( ) Twenty elements
5. Choose the best option: “The passenger _________ to the airport every Sunday”
4. What did the list determine? a. ( ) is going.
a. ( ) How big the airports were. b. ( ) go.
b. ( ) How well each airport performed against their customers’ expectations. c. ( ) goes.
c. ( ) How clean the airports were. d. ( ) are going.
6. What is the person carrying?
5. Speaking a. ( ) Baggage.
b. ( ) Backpack.
c. ( ) Briefcase.
5.1 Answer the Questions. d. ( ) Luggage.
a. When is your birthday? ______________
b. What time do you get up in the morning? ______________ 7. What is it?
c. What day of the week is today? __________________
a. ( ) Timetable.
d. What time did the airplane arrive here? (A: 2:30 p.m.) ___________________
b. ( ) Trolley.
e. How long does this flight last? (A: 2 hours) __________________
c. ( ) Immigration official.
f. What time does your class finish? _________________
d. ( ) Shuttle bus.
g. When is Christmas? ________________
h. What is your favorite month to fly? ___________________
i. What day of the week is your day off? _____________ 8. Listen to the sentence and choose the right option: ‘’The pilots ________ be ready for all situations during
j. What day of the week did you study English last week? _______________ the flight.’’
k. What time is it now? _____________________ a. ( ) has to
l. What time does the flight take off? (A: 6:00 a.m.) ____________________ b. ( ) having to
m. What day of the week is your flight? (On Wednesday) _________________ c. ( ) hasing to
n. Which days of the week do you work as a flight attendant? _______________ d. ( ) have to
5.2 Discuss with your teacher: 9. Choose the right option:

What makes airports so stressful? a. ( ) The passenger is call the flight attendant.
b. ( ) The passenger call the flight attendant.
c. ( ) The passenger is calling the flight attendant.
d. ( ) The passengers calls the flight attendant.
10. Identify the sentence with an error in it.

a. ( ) Many people fly every day.
b. ( ) There are many people flying today.
something fun c. ( ) The pilot fly 5 times a month.

d. ( ) The flight attendant love flying.
11. Choose the best option according to the audio:

a. ( ) The guy is checking in.
Global warming and its side effects in aviation: HOME- b. ( ) The guy is passing through the boarding gate.
LAND SECURITY AT THE BARROW, ALASKA AIRPORT c. ( ) The guy is passing through passport control.
d. ( ) The guy is walking in the aisle.
32 33
Inside the airport UNIT 1: LESSON 4
12. What is the audio about? 21. Choose the incorrect sentence:
a. ( ) It’s about terrorism. a. ( ) The girl is calling her mother.
b. ( ) It is about the new technology applied in body scanners. b. ( ) The girl calls her mother every time she travels.
c. ( ) It`s about visas. c. ( ) The girl don’t call her family.
d. ( ) It`s about luggage check in. d. ( ) The girl doesn’t have money to call somebody.
13. Choose the right option to complete the sentence: “Passengers usually ____________ paying extra 22. Choose the right option:
taxes for overweight luggage”. a. ( ) That woman travels a lot.
a. ( ) don’t like. b. ( ) That woman hate travelling.
b. ( ) doesn’t like. c. ( ) That woman travelling a lot.
c. ( ) are not liking. d. ( ) That woman travel a lot.
d. ( ) is not liking.
23. Complete it with the right option: “To travel to some countries passengers ________ visa stamps”
14. Listen to the text and choose the right option: ‘’The passengers _______ objects in their bags but the x-ray a. ( ) needs
machine ____ them.’’ b. ( ) are needing
a. ( ) rides/detain. c. ( ) need
b. ( ) ride/detains. d. ( ) is needing
c. ( ) hides/ detects
d. ( ) hide/detects. 24. Listen to the text and choose the right option:
a. ( ) The person says that the internet café at airports is very expensive.
15. Choose the right option: b. ( ) The person says that the internet café at airports is very boring.
a. ( ) The man is rushing to the gate while the flight attendant announces the flight. c. ( ) The person says that waiting for connections is lots of fun at the airport.
b. ( ) The man is rush to the gate while the flight attendant announces the flight. d. ( ) The person says that the internet café at airports is the best thing ever invented.
c. ( ) The man is rushing to the gate while the flight attendant announce the flight.
d. ( ) The man are rushing to the gate while the flight attendant announces the flight. 25. Listen and complete with the right option: “The man ___________ the other passengers to the
boarding gate.”
16. Choose the incorrect sentence: a. ( ) follow
a. ( ) The people are complaining at the baggage claim. b. ( ) is following
b. ( ) The people complain at the baggage claim. c. ( ) follows
c. ( ) The people is complaining at the baggage claim. d. ( ) are following
d. ( ) The people complain about their lost luggage.
26. Listen and say why the people are laughing.
17. What do people do at this part of the airport? a. ( ) Because they love flying.
a. ( ) They claim for the lost baggage. b. ( ) Because they love the in flight movie.
b. ( ) They eat at restaurants and cafes. c. ( ) Because they are playing.
c. ( ) They go shopping. d. ( ) because they are nervous.
d. ( ) They check in.
27. Listen and indicate what the person thinks he is doing.
18. Listen to the audio and choose the right option: “The people _______ their bags from the ________” a. ( ) He thinks he is dreaming.
a. ( ) takes/gate. b. ( ) He thinks he is a bird.
b. ( ) take/aisle. c. ( ) He thinks he is flying an airplane
c. ( ) take/carousel. d. ( ) He thinks he is flying an helicopter.
d. ( ) taking/carousel.
28. Listen and write what the man asks the woman behind him to stop doing.
19. Listen and indicate what is this place at the airport? a. ( ) The man asks her to stop kicking his seat.
a. ( ) A restaurant. b. ( ) The man asks her to continue kicking his seat.
b. ( ) An internet café. c. ( ) The man asks her to stop chatting.
c. ( ) A waiting room. d. ( ) The man asks her to stop snoring.
d. ( ) A VIP area.
29. Tell your teacher what is your favorite airport, and why.
20. Listen and choose the right option: ‘’The passengers _______ for the plane to _______ ‘’
a. ( ) is waiting/arrive. 30. Help a passenger who is lost in the airport
b. ( ) are waiting/arrive.
c. ( ) waits/arriving.
d. ( ) are waiting/arrives.
34 35
UNIT 2:
The aircraft
Unit 2: Lesson 1 The airplane UNIT 2: LESSON 1
Match the aircraft terms below with the appropriate lettered part on the aircraft diagram. Grammar Point: Simple Past
horizontal stabilizer wing vertical stabilizer fuselage flaps 3.1 Give the simple past the following verbs:
nose landing gear nose rudder empennage leading edge

a. Work: worked e. Arrive: i. Begin: m. Drink:
main landing gear ailerons elevator winglet door
b. Play: f. Depart: j. Sleep: n. Buy:
c. Fly: g. Check: k. Stop: o. Call:
d. Take: h. Help: l. Eat: p. Land:
3.2 Now complete the spaces with the verb in the simple past:
a. He worked all night at the check in counter. (work)

b. The baby only _____ crying at the end of the flight. (stop)
c. I _____ a delicious piece of cake on the flight. (eat)
d. My brother _____ to Chicago yesterday. (go)
e. She ______ 30 minutes before the airplane departure! (check in)
f. We ______ for 3 hours in the airplane. (sleep)
g. The airplane ______ 40 minutes late. (arrive)
h. The kids ______ their video games during the flight. (play)
i. My sister just ______ from New York 15 minutes ago. (call)
j. The flight attendant _____ me to store my bag. (help)
k. Her daughter _____ her as soon as she arrived. (text)
l. The man behind me _____ to have a panic attack during the flight. (begin)
m. The airplane just _______ in Panama. (take off)
n. I ______ a cup of coffee when I arrived at the airport. (have)
o. You _____ a very good perfume in the duty free shop! (buy)
p. All 3 flights ________ at the same time yesterday. (depart)
a. __________________ e. __________________ i. __________________ m. __________________
3.3 Look at Anne’s day yesterday. Complete the sentences using the simple past:
b. __________________ f. __________________ j. __________________ n. __________________
c. __________________ g. __________________ k. __________________ 0. __________________

6:00 a.m. 6:30 a.m. 7:00 a.m.
d. __________________ h.__________________ l. __________________ p. __________________
2. Listening 7:30 a.m. 8:00 a.m. 11:00 a.m.
Listen to this dialogue between a pilot and a flight attendant and answer the questions.

a. Where are they flying to? _______________________
b. What is the name of the flight attendant and the pilot? _____________________ 3:00 p.m. 7:30 p.m. 10:00 p.m.
c. Describe the airplane. _________________________________________________________________________
___________________________________________________________________________________________
d. According to the pilot, which parts of the aircraft move? ______________________________________________
___________________________________________________________________________________________
e. Which part of the aircraft has a problem? __________________________________________________________
a. Anne woke up at 6 a.m.
b. Anne __________ coffee and croissants for breakfast.
c. Anne __________ a shower before going to work.
d. At 7:30 Anne _________ to her work.
e. She _________ to work at 8 a.m.
f. She _________ her friend at 11a.m.
g. In the afternoon she _______ a coffee break.
h. She ________ TV after work.
i. She ________ at 10 p.m. because she was tired.
38 39
The airplane UNIT 2: LESSON 1
3.4 Complete the boxes with the interrogative, affirmative or negative form of each sentence: 4. Glamour.
I always wanted to be a model. I thought it would happen easily, but it didn’t. When I told all this to my sister, she
Sentence Interrogative Negative said, “If you can’t be Miss America, then you can become a Flight Attendant.” And the glamour is there by profession.
a. I hated that on board service. Did you hate the board service?
d. Why did her sister advise her to be a flight attendant
b. The flight attendant didn’t assist me.
_________________________________________________________________________________
c. Did the flight arrive on time? _________________________________________________________________________________
d. I missed my flight.
e. The passenger forgot his passport.

5. Speaking
3.5 Look at the sentences and choose the right option: 1. Draw your perfect airplane, with all the colors that you would use, and then describe it in words.
a. She (took; taked) a pink suitcase with her. 2. What did you do yesterday?
b. The airplane (flied; flew) in very bad weather conditions.
c. The passengers (woke; waked) up one hour before the landing. 3. Explain why you wanted to be a flight attendant or a pilot.
d. The emergency announcement (beggined; began) as soon as the crew noticed the problem.
e. The baby (eated; ate) special food in flight.
f. The pilot (drinked; drank) some coffee because he was very tired.
g. The man (haved; had) immigration problems at the airport.
h. The lady (forgot; forgeted) her passport.
i. I (lost; loosed) my wallet at the airport.
j. Someone (stole; stealed) my ticket!
k. The passenger (speaked; spoke) with the company’s director.
4. Reading
Ways Becoming a Flight Attendant Changed My Life
1. Relaxing in 4 star hotels, with drivers on call.

Before I was a Flight Attendant, I had a good job in management, in a large company, with lots of travel. But, I
something fun
never relaxed when I traveled. I had to attend meetings, and every minute of the day was scheduled. Imagine
my surprise when I realized, as a flight attendant, once we get to the hotel - our time is our own. Rooms, trans-
portation and food is all paid for, and we have pre-scheduled drivers who pick us up on time and get us back to
the airport the next day!
a. Why is it good to stay in a hotel as a flight attendant?

_________________________________________________________________________________
_________________________________________________________________________________
Which is your favorite airplane design? Why?
2. The longer you work, the less you work.
How would you like to work 8 days a month and make a full-time salary? (Legally). Flight Attendants make more
and work less. All schedules and pay - are based on seniority. The more senior you are, the better trips you have
and the better the pay.
b. What is the economic advantage of being a flight attendant?

_________________________________________________________________________________
_________________________________________________________________________________
3. Each day I can make someone’s life a little happier.

People who travel are usually tired, and stressed. They board my flight looking for someone with a smile to tell
them that everything will be OK, and this flight will be wonderful. I love making someone’s day happier simply by
offering a pillow and a blanket, or a beverage with lots of ice.
c. Describe peoples’ emotions who travel a lot?

_________________________________________________________________________________
_________________________________________________________________________________
40 41
Test 10. Name the part of the airplane

a. the door
b. the windshield
c. the nose
1. Name the part of the airplane
d. the aileron
a. the wing
b. the nose
11. Listen: Why did the man decide to become a pilot?
c. the engine
a. He liked the idea of traveling to many places in the world.
d. the windshield
b. His family worked in aviation, so he wanted to continue the tradition.
c. He didn’t like routine, so an office job would not be suitable.
d. All of the above.
a. the wing
b. the nose
c. the engine
a. ( ) The child ate the in flight meal.
d. the landing gear
b. ( ) The child eated the in flight meal.
! c. ( ) The child ated the in flight meal.
a. the vertical stabilizer
b. the wing
a. ( ) The flight attendant didn’t served lunch.
c. the aileron
b. ( ) The flight attendant didn’t serve lunch
d. the windshield
c. ( ) The flight attendant not served lunch.

14. Listen: What’s the best part of this flight attendant’s job
a. the wing
a. She meets new and interesting people.
b. the nose landing gear
b. She has a fashionable uniform that other jobs don’t have.
c. the aileron
c. Her schedule is not fixed and it’s exciting to be flying to different destinations all the time.
d. the horizontal stabilizer
! d. All of the above.

15. Find the incorrect sentence.
a. the vertical stabilizer
a. ( ) The baby cried during all flight. ____________________
b. the nose landing gear
b. ( ) Did the company offered a vegetarian meal? ____________________
c. the door
c. ( ) I missed the meal service because I was asleep. ____________________
d. the windshield
16. What is the negative form of this sentence: “ I hated the in flight meal”.
6. Name the part of the airplane !
a. ( ) I not hated the in flight meal.
a. the window
b. ( ) I didn’t hated the in flight meal.
b. the rudder
c. ( ) I didn’t hate the in flight meal.
c. the door
d. the engine
a. ( ) Did she ask for a pineapple?
b. ( ) She asked for a pineapple?
a. the winglet
c. ( ) Did she asked for a pineapple?
b. the main landing gear
d. ( ) She ask for pineapple?
c. the door
d. the rudder
18. Listen: What time is the flight leaving?
a. 08:00
b. 21:00
a. the window
c. 07:15
b. the wing
d. 09:25
c. the door
d. the elevator
!

a. the wing
b. the horizontal stabilizer
c. the landing gear
d. the nose
!
42 43
19. The happiest day of my life was when I passed the selection process and entered a big airline company 26. Have you met anyone who passed through interviews without any nervousness? Wouldn’t that be
as a pilot. I flew many hours to get enough experience to be hired. The selection process was tough. great? Unfortunately it’s not common! I get nervous just thinking about it and need all the help I
They asked me many questions about my experience and also about what I would do in emergency can get.
situations. We had to do an English test, but I studied a lot, so it was fine. There was a group dynamic
section which was fun. We needed to do a psychological evaluation. Luckily, I did not have any problem When does she get nervous for interviews?
with this. Finally, the chief pilot called me to his office and asked me some difficult questions, that was a. When she meets someone new.
the hardest part. I passed the selection process and today I am a pilot in an airline company. b. When she thinks about it.
c. When she goes home.
What was the most difficult part of the interview? d. When she writes about interviews.
a. The psychological evaluation.
b. Getting the experience. 27. What did you do last week?
c. The interview with the chief pilot.
d. The group dynamic. 28. Why did you decide to be a pilot or flight attendant?
20. Yesterday, the plane ____ . 29. Describe the routine of a pilot or flight attendant
a. taked off
b. took off
c. was took off. NOTES:
d. taken off. ____________________________________________________________________________________
____________________________________________________________________________________
21. Listen to the passenger and choose the right option: ____________________________________________________________________________________
a. ( ) The passenger had a piece of pudding. ____________________________________________________________________________________
b. ( ) The passenger had jam. ____________________________________________________________________________________
c. ( ) The passenger had a piece of chocolate cake. ____________________________________________________________________________________
____________________________________________________________________________________
22. Listen to the flight attendant and choose the right option: ____________________________________________________________________________________
a. ( ) She woke up at 6 a.m. ____________________________________________________________________________________
b. ( ) She flew until 7 p.m. ____________________________________________________________________________________
c. ( ) She wasn’t tired. ____________________________________________________________________________________
____________________________________________________________________________________
23. You can always spot a pilot…even when he/she is not on the airport property. It’s something about ____________________________________________________________________________________
the way they walk and they way they react to everything that has to do with flying. They are the ones ____________________________________________________________________________________
that don’t complain about “airplane noise” and actually prefer to live close to an airport. Whenever an ____________________________________________________________________________________
airplane flies overhead, all pilots will look up and try to identify the kind of aircraft…guaranteed. This ____________________________________________________________________________________
is what truly makes aviators different from the rest of the population. ____________________________________________________________________________________
____________________________________________________________________________________
Pilots are different because: ____________________________________________________________________________________
a. They like the sound of an airplane. ____________________________________________________________________________________
b. They look up when an airplane flies overhead. ____________________________________________________________________________________
c. They always try to identify the type of plane. ____________________________________________________________________________________
d. All of the above ____________________________________________________________________________________
____________________________________________________________________________________
24. What is the past tense of this sentence? “The flight attendant gives the in flight meal menu to each ____________________________________________________________________________________
passenger on first class”. ____________________________________________________________________________________
a. ( ) The flight attendant gave the in flight meal menu to each passenger on first class. ____________________________________________________________________________________
b. ( ) The flight attendant gived the in flight meal menu to each passenger on first class. ____________________________________________________________________________________
c. ( ) The flight attendant gaved the in flight meal menu to each passenger on first class ____________________________________________________________________________________
____________________________________________________________________________________
25. What are the past forms of the verbs missing? “An old lady who ___ next to me was pretty fond of the ____________________________________________________________________________________
airline coffee and ____ a terrible time with the little transparent plastic wrappers that the biscuits come in. I ___ ____________________________________________________________________________________
to help when she ___ to taking her teeth to the packet. “Oh no thank you, dear. You can’t let them beat you, you ____________________________________________________________________________________
know!” ____________________________________________________________________________________
____________________________________________________________________________________
a. ( ) Flew/had/offered/resorted. ____________________________________________________________________________________
b. ( ) Flied/haved/offered/resorted. ____________________________________________________________________________________
c. ( ) Flew/had/ofered/resortted. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
44 45
Unit 2: Lesson 2 Inside the airplane UNIT 2: LESSON 2
1. Vocabulary 1.3 Match the passenger’s request with the flight-attendant answers.
Parts inside the aircaft. a. It’s very hot and stuffy in here 1. ( ) This button controls your individual reading
1.1 Match the columns: light.
b. I can’t see to read my book 2. ( ) If you press the button, it will light up at the
1. ( ) 2. ( ) 3. ( ) 4. ( ) 5. ( ) cabin and one of us will come to your assistance.
c. How can I call you in the future? 3. (a) If you adjust the nozzle, you can control the
direction and amount of air conditioning.
d. How can I turn on the volume of my headset? 4. ( ) You need to turn on your screen and then
choose one game using the remote control.
!
e. I’d like to choose a game for my daughter. 5. ( ) You need to use your armrest controls.
a. Bathroom/ b. Seats, Row, c. Emergency exit d. Cockpit e. Galley
lavatory/toilet Aisle, Window f. Where can I plug in the headset? 6. ( ) I’m sorry, but passengers are not allowed in the
cockpit.
Complete the dialogues with the words from the vocabulary: g. May we please go to the place where the pilots sit? 7. You can plug in your headset in your armrest of
a. Excuse me sir, do you mind to sit by the emergency exit, please? your seat.
b. I drank too much liquid. I need to go to the ____________________!
c. A: Can I have a glass of water please?
B: Yes, sure. I’ll get it from the __________________.
d. I love sitting in the window _____________________.
2. Listening
e. I prefer to sit in the ___________________ seat.
f. Look at the _______________! The city looks very small from here! 2.1 Listen to the dialogue and then mark the words you heard from it.
g. I hate sitting in the last ____________ of the airplane.
Listening A Listening B Listening C Listening D
1.2 Write sentences describing the use of the buttons or equipment pictured below: ( ) seat ( ) Emergency exit ( ) bag ( ) seat
• It’s used to____________. ( ) airplane ( ) row ( ) seat ( ) toilet
• It’s used for _______________. ( ) row ( ) ticket ( ) aisle ( ) restroom
( ) restroom ( ) pilot ( ) row ( ) aisle
( ) passenger ( ) lavatory ( ) ticket
! Attendant call button
It’s used to call the flight attendant or
It’s used for calling the flight attendant. 2.2 Listen and decide what the passenger is doing.
a. ( ) A passenger wants to read while the cabin lights are turned down.
Reading light b. ( ) A passenger feels suffocated and would like more air.
! c. ( ) A passenger can’t hear anything through the headset.
It’s used to _____________________________________________________________________
It’s used for ____________________________________________________________________ d. ( ) A passenger wants to play a game on the screen.
e. ( ) A passenger didn’t find the plug in for the headset.
f. ( ) A passenger wants to know how he can call you in the future.
! Air outlet
It’s used to _____________________________________________________________________
It’s used for ____________________________________________________________________ 2.3 Listen to the dialogues and complete the spaces:
a. A: Can I offer you something to read (a), sir? b. A: ______ (a) you like a ________ (b) or a newspaper?
Screen
B: What ____________ (b) do you have? B: Do you have Cosmopolitan?
It’s used to ______________________________________________________________________
It’s used for _____________________________________________________________________ A: We have the Times, the Telegraph and the Financial A: No, I’m sorry. But I have The Oprah.
Times. B: Well, I’ll have this ____ (c).
!
B: I’ll have the Times please.
Passenger armrest controls
d. A: Excuse me; do you have any magazine in French?
It’s used to _____________________________________________________________________
It’s used for ____________________________________________________________________ c. A: Do you have anything to read, you know, B: No, I’m sorry. ______ (a) ___ (b) all in ________
magazines or newspapers? (c).
B: Which _______ (a) you _____? We have both. A: Never mind. Thank you anyway.
Earphones
A: I’d ____ (b) a couple of magazines.
They are used to _________________________________________________________________
B: There you are.
They are used for ________________________________________________________________
A: Thank you.
46 47
Inside the airplane UNIT 2: LESSON 2
3. Grammar 3.3 Read the sentences and then choose the right option:
1. It _____ cats and dogs only 3 hours before my flight! I got very nervous!
Grammar Point: Past Continuous a. ( ) were raining
b. ( ) was rained
3.1 Complete the spaces with the past continuous: c. ( ) was raining
a. Paul __________ (complain) about the check in service in the afternoon. 2. They ______ to the airport because their flight would leave in 30 minutes.
b. Carrie __________ (go) to the airport when she noticed that she didn’t have her passport. a. ( ) were rushing
c. The pilot _________ (announce) the arrival to the passengers when the turbulence started. b. ( ) was rushing
d. I __________ (not-look) forward to arrive in Spain last month. c. ( ) was rush
e. The flight attendant __________ (serve) dinner 15 minutes ago.
f. They ___________ (loosen) the seat belt when the flight attendant told them to fasten it. 3. The passenger ________ more wine while the flight attendant was serving other people.
g. We ___________ (travel) to Miami at this time of the year in 2004. a. ( ) were asking for
h. The passenger _______ (not-sleep) during all flight. b. ( ) was asking for
i. It _________ (not-rain) when the airplane took off. c. ( ) was asked for
j. ____ you _____ (consider) the possibility of flying first class?
4. The pilot _______ to San Diego when he had a heart attack.
3.2 Look at the pictures of Jennifer’s day as a flight attendant and write the actions showed using the a. ( ) were flewing
simple past continuous: b. ( ) was flied
c. ( ) was flying
a. work; boarding process She was working in the boarding process at the airport. 5. The flight attendant ________ everybody not to panic and keep calm.
a. ( ) was telling
b. ( ) were telling
c. ( ) was tolding
6. The airplane ________ directly into the ocean.

a. ( ) were falling
b. ( ) was feeling
b. do; before take off announcement __________________________________________________
c. ( ) was falling
__________________________________________________
7. The passengers _______ at the airport when the storm started.
__________________________________________________
! a. ( ) was arriving
b. ( ) were arrived
c. ( ) were arriving
c. serve; the captain __________________________________________________
4. Reading
__________________________________________________
__________________________________________________
When passengers enter the aircraft they sit in what is called the cabin area. This area is divided into different sections for
business and economy class passengers. The first row and the emergency exit rows are generally preferred by tall people
d. show; emergency procedures __________________________________________________ who need more leg room. Front rows are also preferred by those who do not want a bumpy flight since the movement
of the aircraft is exaggerated in the rear rows. The cabin area also includes the galley where the food is prepared, seating
__________________________________________________
area for flight attendants and storage space that is used for food and beverages and other essential items. The space in
! __________________________________________________ between the seats is known as the aisle and is used for walking up and down the aircraft. Depending on the specific kind
of aircraft that you are flying in, there may be one or two aisles. The galley area is usually accessed by flight attendants to
prepare the food and drinks that are served to passengers. In larger aircrafts there are lavatories in the front, the middle
e. say; good-bye; passengers __________________________________________________ and at the back of the aircraft for the convenience of passengers. There are also overhead bins that are provided to store
any small hand baggage that the passengers may be carrying. When you are seated you will be able to raise the shutter of
__________________________________________________
the window if you are lucky to have a window seat. Each seat has a seat belt that can be adjusted. This is something that
__________________________________________________ you will need to do during take-off and landing and also when the pilot indicates turbulence. Above each seat is a panel
! that has individual reading lights, air conditioner control and a bell that you can use to call the flight attendants. The panel
also contains oxygen masks that drop automatically when the cabin pressure reduces. The area that is not accessible to the
f. hang out; airport __________________________________________________ passenger is the cockpit. This is located in front of the aircraft from where the pilots control and manage the aircraft. For
security purposes, this area is enclosed and completely separated from the cabin area and only authorized personnel are
__________________________________________________
allowed inside.
__________________________________________________
!
48 49
Questions
1. What is the part of the aircraft where passengers are seated called?
Test
a. Cabin
b. Galley 1. What is this person pressing
c. Cockpit a. ( ) seat
d. None of the above b. ( ) aisle
c. ( ) flight attendant call button
2. When are the passengers required to wear a seat belt? d. ( ) lavatory
a. During take-off
b. During landing
c. During turbulence
a. ( ) seat !
b. ( ) overhead bin
d. All of the above
c. ( ) button
d. ( ) trolley
3. The _____________ is the area where the food of the passengers is prepared.
a. Cockpit 3. This is a: !
b. Galley a. ( ) seatbelt
c. Cabin b. ( ) galley
d. Food is not served on aircrafts c. ( ) trolley
!
d. ( ) no smoking and fasten seatbelt sign
4. Which part of the aircraft is not accessible to the passengers?
a. Aisle 4. The flight attendant is looking in the ___
b. Lavatory a. ( ) cockpit
c. Galley b. ( ) overhead storage bin
d. Cockpit c. ( ) aisle
d. ( ) seat !
5. Are passengers allowed to store some of their luggage inside the aircraft?
5. What is it in the picture
a. Yes, passengers can store carry on baggage in overhead bins
a. ( ) flight attendant
b. Yes, but only passengers seated in the front row seats can store their luggage
b. ( ) lavatory
c. No, there is no place to store carry on baggage
c. ( ) cockpit
d. Storage area varies in different airlines and can either be in front or at the back of the aircraft
d. ( ) flight !
5. Speaking 6. The corridor between the seats is called the __

a. ( ) aisle
b. ( ) pilot
1. Describe what you were doing yesterday morning. c. ( ) rows
d. ( ) lavatory !
2. Do you prefer domestic or international flights? Why?
7. This is a _______:
a. ( ) window seat
b. ( ) aisle seat
c. ( ) row seat
d. ( ) button
8. The passenger is _____ his seatbelt

a. ( ) wrapping
b. ( ) sign
c. ( ) fastening !
d. ( ) on
9. The flight attendants work in the ______

a. ( ) cabin
b. ( ) cockpit
c. ( ) office
d. ( ) lavatory
!
50 51
10. Choose the right option: 20. Choose the right option to describe what is happening:
a. ( ) aisle a. ( ) The cockpit is where the pilots sit.
b. ( ) galley b. ( ) The captain was flying and the co-pilot was monitoring.
c. ( ) lavatory c. ( ) The two pilots were having a break.
d. ( ) row d. ( ) The co-pilot was applying power.
11. Choose the correct option: 21. Listen to the sentence and choose the right option:
a. ( ) galley a. ( ) There are 4 crew members and 84 passengers.
b. ( ) lavatory b. ( ) There are 3 crew members and 18 passengers.
c. ( ) cockpit c. ( ) There are 4 crew members and 40 passengers.
d. ( ) seats d. ( ) There are 2 crew members and 149 passengers.
!
12. The passengers ______ checking in. 22. Choose the wrong option:
a. ( ) were a. ( ) There were 3 airplanes taking off.
b. ( ) was b. ( ) There weren’t many passengers boarding the flight.
c. ( ) been c. ( ) There was a handbag in the aisle.
d. ( ) do d. ( ) There was a pregnant lady on board.
!
13. Select the right option: 23. Listen and choose the right option:
a. ( ) There were flights departing from Glasgow, Rome and San Fransisco. a. ( ) The man was inside the overhead bin.
b. ( ) There was flights from Glasgow, Rome and San Fransisco. b. ( ) The man passed through the metal detector with no problems.
c. ( ) There were flights arriving from Glasgow, Rome and San Fransisco. c. ( ) The man had a bomb with him.
d. ( ) There was many flight arriving. d. ( ) The man was trying to pack his bag in the overhead storage bin.
14. The man ______ waiting for the flight. 24. Listen and choose the right option: There was a passenger ______ the other passenger’s seat.
a. ( ) are a. ( ) kicking
b. ( ) was b. ( ) sitting in
c. ( ) were c. ( ) looking at
d. ( ) did d. ( ) eating
15. The aircraft was ________ . 25. What happened in the audio?
a. ( ) push back a. ( ) The food was cold.
b. ( ) push backing b. ( ) The microwave broke.
c. ( ) pushing back c. ( ) The was no catering.
d. ( ) push d. ( ) The flight attendant was sleeping.
!
16. Listen and choose the right option: Read the text and answer the questions:
a. ( ) The pilot was making a flight plan when the company called him. The cockpit is the area in the front of the aircraft from where a pilot controls the aircraft. Referred to as flight deck
b. ( ) The pilot was having breakfast when his wife called him. on an airliner, it is basically the driver’s seat. But, flying an airplane is a lot more complicated than driving a car! The
c. ( ) The pilots were boarding when the passengers called them. cockpit has an instrument panel and controls that allow the pilot to fly the aircraft.The cockpit of an aircraft changed a
d. ( ) The pilots were enjoying a coffee when the manager called them. lot over the years. After all the changes, the design was standardized. Modern cockpits are fully computerized and the
manual flights were replaced by a fly-by-wire system with an electronic interface and the control column was replaced
17. Listen and choose the best option: by an electronic side-stick.
a. ( ) A passenger was sleeping in the aisle.
b. ( ) Two passengers were complaining about a snoring passenger. 26. What is another word for a cockpit on an airliner? __________________
c. ( ) A baby was crying.
d. ( ) A flight attendant was not feeling well. 27. Is it easier to fly a an airplane or drive a car? _______________
18. Listen and choose the best option: 28. In the past cockpits had a manual control column. Some of the modern planes have a _________ .
a. ( ) The audio talks about the types of flight attendant’s uniforms.
b. ( ) The audio talks about the types of pilots’ uniforms in aviation history. 29. Describe the inside of an airplane.
c. ( ) The audio only talks about flight attendant’s old kind of uniforms.
d. ( ) The audio only talks about flight attendant’s modern kind of uniforms. 30. What were you doing yesterday afternoon?
19. Listen and choose the best option:

a. ( ) The flight is going to Europe.
b. ( ) The destination is Asia.
c. ( ) There were 200 people on the flight.
d. ( ) The captain is European.
52 53
Unit 2: Lesson 3 In flight service UNIT 2: LESSON 3
1. Vocabulary 1.3 Which of the following are polite requests?
Polite Impolite
1.1 Choose the words in the box and label the picture: a. Give me water. X
b. I want peanuts.
Things you can find in the trolley
c. Water.
• bread • soda • spoon • stirrer • cereal bar d. Do you want…?
• plastic glass • chicken • knife • cake • tea e. Can I have a beer please?
• sweetener • water • fork • milk • pie f. Could I have a sweet please?
• salad • juice • sandwich • jam • fruits
g. Would you mind giving me…?
• meat • sugar • rice • napkin • honey
• coffee • wine • pasta • peanuts • chocolate h. Could I offer you some…?
• cup • salt • dessert • juice • plastic flatware i. I want a napkin right now.
j. Give me some coffee please.
k. Do you mind giving me a spoon please?
G
E
A
2. Listening
2.1 Listen to the dialogue and then mark the words you hear in it:
B F
Listening A Listening B Listening C Listening D
C
D ( ) sugar ( ) salt ( ) wine ( ) sandwich
( ) meat ( ) sugar ( ) tea ( ) pasta
( ) salt ( ) bread ( ) water ( ) coffee
(X) chicken ( ) honey ( ) sandwich ( ) salad
( ) orange juice ( ) stirrer ( ) salad ( ) water
( ) apple juice ( ) sweetener ( ) fruit ( ) wine
a. ____________________________________________ e. ____________________________________________
b. ____________________________________________ f. ____________________________________________
2.2 Listen to the dialogue and then mark the words you hear in it:
c. ____________________________________________ g. ____________________________________________
d. ____________________________________________
I called the flight (a) attendant during the flight.
Flight attendant: How can I (b) ___________ you sir?

1.2 Make offers offering what is in the pictures:
Would you like______________? Dan: I’m freezing here. Can I get a blanket please?
Could I offer you____________?
Flight attendant: We ran out of blankets., but we have pillows. (c) ___________ you like one?
Can I offer you _____________?
Dan: Yes, please. I was asleep during the (d) ___________ service. Can I have my meal now?
a. A piece of cake b. A knife c. A cup of coffee d. A glass of juice
Flight attendant: We only have (e) ___________ (f) ___________ now. Unfortunately the Baked (g) ___________
is finished.
Dan: Okay, I’d like that please. Can I get a (h) ___________ too, please?
Would you like a piece of ______________________ ______________________ ______________________ Flight attendant: Which drink would you like?
cake? ______________________ ______________________ ______________________
Dan: What do you have?
e. A glass of wine f. A napkin g. Some sweetener or sugar Flight attendant: The additional drinks are listed in our in-flight menu. (i) ___________ , (j) ___________ , and
other cocktails are (k) ___________ .
Dan: I’d like orange (l) ___________ .
______________________ ______________________ ______________________ Flight attendant: We don’t have orange juice anymore.
______________________ ______________________ ______________________ Dan: And some (m) ___________ ?
Flight attendant: That’s turbulence. You must fasten your seatbelt sir. I can’t get anything for you now.
Dan: Oh no.
54 55
In flight service UNIT 2: LESSON 3
3. Grammar 3.5 Read the text and then write what Sue did or was doing at these times:
Sue is a flight attendant and she works for a very big international company in Tokyo. Yesterday she flew at 6 a.m.
Grammar point: Simple Past and Past continuous: and only stopped flying at 12 p.m. It was a very long day! She had an orange juice for breakfast. She left home at
4am and arrived at the airport at 4:30. She organized the airplane and the passengers started boarding at 5:30.
3.1 Complete the spaces with the simple past of the verbs given: She arrived in Tokyo at 12 p.m. and she was very tired, so she went to the hotel by taxi.
a. I flew last night at 4 p.m.(to fly) a. She had orange juice for breakfast
b. The airplane _________ at the airport. (to take off) She didn’t have bread for breakfast.
c. We ________ one hour before the flight. (to check in)
d. The flight attendant ________ a drink to the passenger. (to offer) b. She ______ at 6 a.m.
e. We _______ our lost luggage. (to find) She ________ at 9 p.m. (negative)
f. He _______ late at the airport. (to arrive)
g. You _______ a very expensive ticket! (to buy) c. She ____ flying at 12 p.m.
h. She ________ a problem to board. (to have)
She _________ flying at 11 p.m. (negative)
i. The passengers _________ in the aisle. ( to walk)
j. It ________ yesterday. (to rain)
d. She _____ home at 4 a.m.
k. I _________ my ticket! (to lose)
She ________ home at 5 a.m. (negative)
l. They ______ to the restroom. (to go)
m. She ________ to the security officer. (to talk)
n. We _________ English in the airplane. (to speak) e. She _____ at the airport at 4:30
o. We _________ to the announcement carefully. ( to listen) She ________ at the airport at 5 a.m. (negative)
p. You ________ in the flight. (to sleep)
f. The passengers ______ at 5:30.
3.2 Complete the spaces with the negative form of the Simple Past: The passengers ________ at 6:00. (negative)
a. The airplane didn’t land on time. (to land) g. She ______ in Tokyo at 12 p.m.
b. They ________ their bags. (to lose) She ________ in Tokyo at 11 a.m. (negative)
c. That pilot _______ yesterday. (to fly)
d. I ________ the meal in the airplane. (to eat)
4. Reading
e. The flight attendant _________ a drink. (to offer).
f. He __________ a pillow in the flight. (to ask for)
g. She ________ the trolley to carry her bags. (to use)
h. It __________ last week. (to snow)
Read the following different opinions and experiences involving food served in flights:
i. You _________ the number of your seat. (to book)
What was your best in-flight meal?

3.3 Complete the spaces with the interrogative form of the Simple past:
a. Did you get in the airport on time ? (to get) Katrine

b. ____ he _____ the flight ? (to enjoy) My best in-flight meal was in a Delta airlines flight. I will never forget the flavor of a coconut cake served in a domes-
c. ____ the flight attendants ___ you with the bags ? (to help) tic flight. It Was a generous portion size and just delicious. The other great airline meal experience I had was about a
d. ____ they ____ their bags in the carousel? (to take) fresh baked bread roll that came with real cutlery and butter.
e. ____ he _____ to the restroom ? (to go)
f. ____ she ____ in the right place ? (to check in) Rose
g. ____ it _____ last month ? (to rain) Vegetarian Meals. Being a vegetarian in a flight isn’t really easy. First you have to notify the company so they can
h. ____ you ____ English with the flight attendant ? (to speak) prepare a special meal for you. In all my experiences, they served me long before the other passengers, and it isn’t a
i. ____ you ____ the gate ? (to find) good thing because all the other passengers keep staring at you eating. Ah! They also usually don’t give you a decent
j. ____ you ____ in the right gate ? (to board) dessert, only fruits.
3.4 Complete the spaces with the past continuous: Carol

I will always remember how spoiled I was in a Copa Airlines. As soon as I boarded the airplane they offered us choco-
a. I ___________ at the airport at 4 p.m. (to arrive)
late and wine. Then, they served 3 top quality meals during the flight. My favorite was breakfast, which was composed
b. She ___________ where the gate was. (to ask)
of pancakes and jam.
c. They ___________ for the terminal 2. (to look)
d. The passengers _____________ the airplanes taking off. (to watch)
5.1 Now complete the sentences according to the text:
e. We _____________ magazines during the flight. (to read)
f. She ____________ a video game in the airplane. (to play)
g. He _____________ the trolley. (to push) 1. When Katrine traveled for business she really enjoyed the:
h. You ____________ for the boarding time in the waiting area. (to wait) a. ( ) Coconut cake.
i. It _________ a lot last Saturday. (to snow) b. ( ) Chocolate cake.
j. I ___________ to the passenger next to me. (to speak) c. ( ) Apple pie.
56 57
2. The other thing Katrina enjoyed was:

a. ( ) Wine.
Test
b. ( ) Juice.
c. ( ) sweet roll 1. What is happening in the picture?
a. ( ) The flight attendant is doing the welcome aboard service.
3. Vegetarians get their meals ____________ the others. b. ( ) The flight attendant is serving a drink.
a. ( ) After. c. ( ) The flight attendant is getting ready for landing.
b. ( ) Before.
c. ( ) At the same time of 2. What is there in the picture?
a. ( ) Orange juice, rice and salad.
4. Carol loved specifically the _________ in her flight: b. ( ) Soda, pasta and meat.
a. ( ) pancakes c. ( ) Wine, beans and potatoes.
b. ( ) Wine.
c. ( ) Butter and sweet bread roll. 3. Choose each option is the most appropriate way to request something in flight.
a. ( ) Give me ________.
b. ( ) I’d like ________.
5. Speaking c. ( ) I want ________ right now.
4. Choose the best way to offer something in flight.

5.1 Offer and request some of the things that are on the trolley. a. ( ) Chicken or beef?
b. ( ) Do you want chicken?
1. Would you like some coffee? Or Can I have some coffee please? c. ( ) Would you prefer chicken or beef?
2. ___________________________________________________
3. ___________________________________________________ 5. What is the name of the drink in the picture?
4. ___________________________________________________ a. ( ) A cup of coffee.
5. ___________________________________________________ b. ( ) A glass of soda.
6. ___________________________________________________ c. ( ) A glass of orange juice.
7. ___________________________________________________
8. ___________________________________________________ 6. What is there in the picture?
9. ___________________________________________________ a. ( ) Bread, a glass and wine.
10. ___________________________________________________ b. ( ) Meat, a stirrer and a napkin.
c. ( ) A cup, knife and a fork.
5.2 Discussion with your teacher:
7. What is used to sweeten a drink?
Are flight attendants just on board waitresses? a. ( ) A stirrer.
b. ( ) A fork.
c. ( ) Sugar and sweetener.
something fun 8. Listen: What meal are they talking about?

a. ( ) Chicken, salad and cake.
b. ( ) Fish, salad and pineapple cheesecake.
c. ( ) Pasta, meat and ice-cream.
9. Listen: What does this commercial airline serve according to the passenger’s preference?
a. ( ) Beef.
b. ( ) Coffee.
c. ( ) Sandwich.
10. Listen: What is the name of the object that the flight attendant is pushing?
a. ( ) Tray.
b. ( ) Trolley.
c. ( ) Trash.
11. Listen to the passenger and choose the option that shows what the passenger is complaining about.
a. ( ) Bread.
b. ( ) Butter.
c. ( ) Coffee.
58 59
12. Choose the right option: 23. What happened in the audio?
a. ( ) The child ate the in flight meal. a. ( ) The flight attendant spilled juice on a woman.
b. ( ) The child eated the in flight meal. b. ( ) The flight attendant spilled coffee on a woman.
c. ( ) The child ated the in flight meal. c. ( ) The flight attendant spilled food on a woman.
13. Choose the right option: 24. What is the wrong expression in the following options:
a. ( ) The flight attendant didn’t served lunch. a. ( ) In meal flight.
b. ( ) The flight attendant didn’t serve lunch b. ( ) Food airplane time.
c. ( ) The flight attendant not served lunch. c. ( ) On board meal service.
14. Listen: What did the passenger have in his in flight meal? 25. What is the past of this sentence: “The flight attendant gives the in flight meal menu to each
a. ( ) He had a cereal bar and soda. passenger on first class”.
b. ( ) He had tea and biscuits. a. ( ) The flight attendant gave the in flight meal menu to each passenger on first class.
c. ( ) He had chicken, bread and wine. b. ( ) The flight attendant gived the in flight meal menu to each passenger on first class.
c. ( ) The flight attendant gaved the in flight meal menu to each passenger on first class.
15. Find the incorrect sentence.
a. ( ) The baby cried during the flight. 26. What do they talk about in the audio?
b. ( ) Did the company offered a vegetarian meal? a. ( ) soda, napkin, knife, cookies, fruits, milk
c. ( ) I missed the meal service because I was asleep. b. ( ) meat, spoon, beer, cake
c. ( ) soda, napkin, beer, cake
16. What is the negative form of this sentence: “ I hated the in flight meal”.
a. ( ) I not hated the in flight meal. 27. What is the passenger’s opinion about the on board meal?
b. ( ) I didn’t hated the in flight meal. “Cathay Pacific has the best food. They had Haagen Dasz, for gods sakes. I just think this is the best airline all
c. ( ) I didn’t hate the in flight meal. around, as a lot of people do, because they won Airline of the Year 2009 in the World Airline Awards”
a. ( ) He found the food okay.
17. Choose the right option: b. ( ) He enjoyed it a lot.
a. ( ) Did she ask for a pineapple? c. ( ) He didn’t find it a big deal.
b. ( ) She asked for a pineapple?
c. ( ) Did she asked for a pineapple? 28. What are the past forms of the verbs missing?
“ An old lady who ______ next to me was pretty fond of the airline coffee and ______ a terrible time with the
18. What is in the picture? little transparent plastic wrappers that the biscuits come in. I ______ to help when she ______ to taking her
a. ( ) A normal glass of wine. teeth to the packet. “Oh no thank-you, dear. You can’t let them beat you, you know!”
b. ( ) A spilled drink. a. ( ) Flew/had/offered/resorted.
c. ( ) A can of soda. b. ( ) Flied/haved/offered/resorted.
c. ( ) Flew/had/ofered/resortted.
19. Choose the right picture according to the sentence given: “ She had chicken, salad and a roll for dinner.”
29. Describe what you would find on an airplane trolley.
a. ( ) b. ( ) c. ( )
30. Talk about what you did yesterday.
NOTES:
20. Which option is considered impolite? ____________________________________________________________________________________
a. ( ) I would like milk, please. ____________________________________________________________________________________
b. ( ) Give me milk. ____________________________________________________________________________________
c. ( ) May I please have milk? ____________________________________________________________________________________
____________________________________________________________________________________
21. Listen to the passenger and choose the right option: ____________________________________________________________________________________
a. ( ) The passenger had a piece of pudding. ____________________________________________________________________________________
b. ( ) The passenger had jam. ____________________________________________________________________________________
c. ( ) The passenger had a piece of chocolate cake. ____________________________________________________________________________________
____________________________________________________________________________________
22. Listen to the flight attendant and choose the right option: ____________________________________________________________________________________
a. ( ) She woke up at 6 a.m. ____________________________________________________________________________________
b. ( ) She flew until 7 p.m. ____________________________________________________________________________________
c. ( ) She wasn’t tired. ____________________________________________________________________________________
____________________________________________________________________________________
60 61
Unit 2: Lesson 4 Special needs passengers UNIT 2: LESSON 4
1. Vocabulary 2.2 Look at Jessica’s schedule for tomorrow. Write sentences using the future continuous according to
her schedule:
Passengers with special needs and disabled passengers a. 8:00 a.m. Finish packing
1.1 Match the pictures to the words: b. 10:00 a.m. Book a taxi
c. 12:00 p.m. Leave my dog with mom
d. 1:00 p.m. Have a quick lunch
e. 03:00 p.m. Leave home to the airport
f. 4:00 p.m. Do the check in
g. 5:00 p.m. Walk to gate 19
A B C D E F G H I
h. 8:00 p.m. Call my friend to fetch me at the airport
i. 10:00 p.m. Let my mom know that I arrived.
( ) Nursing mother ( ) Elderly passenger ( ) Pregnant passenger
( ) Deaf passenger ( ) Sick passenger ( ) Blind Passenger a. Jessica will be finishing packing at 8 a.m.
( ) Disabled passenger ( ) Unaccompanied minor ( ) A passenger with speech impediment b. __________________________________________________.
c. __________________________________________________.
1.2 Listen to the situation and write what kind of special passenger the description is about: d. __________________________________________________.
e. __________________________________________________.
a. ___________________________________ f. __________________________________________________.
b. ___________________________________ g. __________________________________________________.
c. ___________________________________ h. __________________________________________________.
d. ___________________________________ i. __________________________________________________.
2. Grammar
2.3 Choose the right option in the text below:
My name is Jessie and I work for Sky high airlines as a flight attendant. Tomorrow (a) will be; will be
Grammar Point: Future Simple and Future Continuous being) my first day in the company. Tomorrow I (b) will be already working; will already work) at 4:30 a.m.,
2.1 Look at the pictures and put them in a logical order: because the first flight (c) will leave. Will be leaving) at 6:30.
( ) ( ) ( ) During all the flight I (d) will assist; will be assisting) all the passenger’s requests and I (e) will be doing; will
do) all the announcements. I’m so excited!
The airplane (f) will arrive; will be arriving) at night in NY. I (g) will be loving; will love) to be in NY! There
are so many things to see there!
( ) ( ) ! ( )
3. Reading
! While some passengers may think that flight attendants are there to serve drinks and bring more peanuts, you will no
( ) (1) ( ) doubt be aware that the role of a flight attendant is to be a trained professional and to ensure security and safety of
passengers. Passengers who have special needs will require specific attention.
! Why is it important?
! ! Being able to attend to specially identified needs means

• An better level of service
Now write sentences using the future simple according to what is written in the pictures. Follow the example: • Increased customer comfort and satisfaction
• Increased customer safety
a. The passenger will buy the airplane ticket. • An accessible, non-discriminatory service
b. _______________________________________________________________.
c. _______________________________________________________________. What does it include?
d. _______________________________________________________________. Generally, but depending on the airline, ‘passengers with special needs’ includes:
e. _______________________________________________________________. • Passengers with specific medical needs, such as medication or a stretcher
f. _______________________________________________________________. • Passengers with reduced mobility, including passengers with wheelchairs
g. _______________________________________________________________. • Passengers with vision or hearing impairments
h. _______________________________________________________________. • Passengers with conditions such as autism or cerebral palsy
i. _______________________________________________________________. • Infants and children
• Pregnant women
62 63
Special needs passengers UNIT 2: LESSON 4
Questions:
1) What is the main job of a flight attendant? ________________________________________________________
Test
_____________________________________________________________________________________________
1. The person in the picture:
2) Why is it important to help passengers with special needs? ___________________________________________ a. ( ) Is pregnant
_____________________________________________________________________________________________ b. ( ) Has speech impediment
c. ( ) Is blind
3) Who do you consider to be special needs passengers? _______________________________________________ d. ( ) Is an elder
_____________________________________________________________________________________________
2. A passenger who uses a wheelchair is:
4. Speaking
a. ( ) A nursing mother
b. ( ) Deaf
c. ( ) Blind
Talk about difficult in-flight situations for pilots and flight attendants. List and explain about 4 for each. d. ( ) Disabled
3. A woman flying with a baby is considered:

a. ( ) A nursing mother
b. ( ) A sick passenger
c. ( ) An unaccompanied mother
something fun d. ( ) Sick
4. This is an _______ passenger.

a. ( ) nursing
b. ( ) young
c. ( ) blind
d. ( ) elderly
5. This passenger is considered ______ ?

a. ( ) blind
b. ( ) deaf
c. ( ) pregnant
d. ( ) elderly
6. “There is a _____ person in the picture.”

a. ( ) old
b. ( ) elderly
c. ( ) young
d. ( ) deaf
7. “In case of an emergency situation people should use the ______.”

a. ( ) restroom.
b. ( ) line.
c. ( ) window.
d. ( ) emergency exit
8. “The flight attendant is standing on the ____.”

a. ( ) seat.
b. ( ) window.
c. ( ) aisle.
d. ( ) restroom.
9. In this picture there is a ____ passenger.

a. ( ) sick
b. ( ) pregnant
c. ( ) blind
d. ( ) deaf
64 65
10. The passenger _______ to the gate when he hears the flight attendant`s announcement. 19. Listen: What is the passenger going to do?
a. ( ) were walking a. ( ) He is going to be watching the airplane`s in-flight movie.
b. ( ) walk b. ( ) he is going to be playing a video game.
c. ( ) will walking c. ( ) He is going to be reading a book.
d. ( ) will walk d. ( ) He is going to be filming the flight.
11. The people ____ to the company about the late flight. 20. What is the audio about?
a. ( ) will complain a. ( ) How to be an excellent flight attendant.
b. ( ) was complain b. ( ) The requirements for being a flight attendant.
c. ( ) will complaining c. ( ) The physical requirements for being a flight attendant.
d. ( ) complain will d. ( ) How to get a job in a international company.
12. When we arrive at the airport the flight ________. 21. Listen to the text and choose the right option: When I was about to ____ the ticket I that wanted online, I
a. ( ) will be taking off. got an email from an airline company _____ that I could get a ticket for free on ____ class because I had 10.000
b. ( ) were taking off. miles in my fidelity card.
c. ( ) will taking off. a. ( ) bite/card/coach.
d. ( ) taking off. ! b. ( ) buy/card/coach.
c. ( ) buy/care/coach.
13. Listen and choose the right option: d. ( ) bite/card/coat.
a. ( ) Jane will read the announcement.
b. ( ) Jane was doing the announcement. 22. You and I ________ on the booked seats.
c. ( ) Jane does the announcement. a. ( ) will seat
d. ( ) Jane will did the announcement. b. ( ) will sit
c. ( ) will sitting.
14. Choose the right option: d. ( ) going to be sitting.
a. ( ) The flight attendant will be serving the passengers?
b. ( ) Will the flight attendant be serving the passengers? 23. The negative form of “She will be carrying her own luggage?” is:
c. ( ) Will the flight attendant serving the passengers? a. ( ) She not carrying her own luggage.
d. ( ) Do the flight attendant will be serving the passengers? b. ( ) She won’t be carrying her own luggage.
c. ( ) She wasn’t carrying her own luggage.
15. Listen to the text and choose the right option: d. ( ) She will carry her own luggage.
a. ( ) She will buy a ticket to SP. !
b. ( ) Her father will call her. 24. Read the text and choose the right option: “Once when I was a kid I was in a flight with my mother and I
c. ( ) She will buy a ticket online. remember really enjoying playing with a woman behind me who found me really cute. During the flight she de-
d. ( ) She will be looking for a hotel. cided to use the bathroom and for some reason I decided to follow her to the bathroom. The problem was that I
had the brilliant idea of opening the toilet`s door when she was using it…and all the passengers saw her using the
16. Select the most appropriate sentence. restroom…very embarrassing.”
a. ( ) This will be a great flight. a. ( ) The kid asked the lady to take her to the bathroom.
b. ( ) Yesterday will be very good. b. ( ) The kid opened the bathroom`s door when her mother was using it.
c. ( ) Will you please smiled. c. ( ) The kid opened the bathroom`s door when the lady was using it.
d. ( ) I will be going to smile. ! d. ( ) the kid got stuck in the bathroom and couldn`t get out of it.
17. She will ______ the announcement now. 25. What is the audio talking about?
a. ( ) do a. ( ) The video was showing airport passengers routine.
b. ( ) will b. ( ) The video was showing the flight attendant`s routine.
c. ( ) will be c. ( ) The video was showing the pilot`s routine.
d. ( ) has d. ( ) The video was showing the check in routine.
18. Choose the right option: 26. Read the text and choose the best option: “Southwest Airlines is a very special American company whose
a. ( ) Captain Smith is going to be promoted. difference is how they improve their flight routines with fun and unusual touches from their employees. The cabin
b. ( ) Captain Smith will be going to be promoted. crew has freedom to play good-taste jokes and try to use their creativity to make a more pleasant flight.”
c. ( ) Captain Smith will flying the airplane? a. ( ) Southwest Airlines is a liberal company.
d. ( ) Captain Smith going to flying the airplane? b. ( ) Southwest Airlines` cabin doesn`t have space for creativity.
c. ( ) Southwest Airlines’ main objective is to hire serious and focused people.
d. ( ) Southwest Airlines` cabin crew can play any joke they want in flight.
66 67
27. Choose the sentence that is false: NOTES:

a. ( ) The flight will be going from New York to Paris. ____________________________________________________________________________________
b. ( ) You will take that flight to New York. ____________________________________________________________________________________
c. ( ) They will be taking off late. ____________________________________________________________________________________
d. ( ) We won’t taking too much baggage to NY. ! ____________________________________________________________________________________
____________________________________________________________________________________
28. Read the text and choose the best option: ____________________________________________________________________________________
Is the airport experience getting worse? ____________________________________________________________________________________
I think domestic airports are getting better with more to use and better restaurants. I haven’t lost any baggage ____________________________________________________________________________________
in recent years, but I do resent the fact that some times there is a long wait for checked baggage. My favourite ____________________________________________________________________________________
airports are Heathrow and Frankfurt because they have the best lounges. ____________________________________________________________________________________
____________________________________________________________________________________
Pat Milligan ____________________________________________________________________________________
a. ( ) He thinks international airports are very good nowadays. ____________________________________________________________________________________
b. ( ) He finds it very boring the fact he waits for a long time to collect his checked baggage. ____________________________________________________________________________________
c. ( ) There are fewer shops to use in domestic airports nowadays. ____________________________________________________________________________________
d. ( ) He always loses his baggage on flights. ____________________________________________________________________________________
____________________________________________________________________________________
29. Where will you be professionally in 10 years? ____________________________________________________________________________________
____________________________________________________________________________________
30. Where are you going to do this weekend? ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
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68 69
UNIT 3:
In Flight 1
Unit 3: Lesson 1 Health 1 UNIT 3: LESSON 1
1. Vocabulary 1.2 Label the parts of the body:
a. ______________________________
b. ______________________________
c. ______________________________
d. ______________________________
e. ______________________________
f. ______________________________
1.3 Complete the sentences with parts of the human body:
a. She is scratching her__________. b. She is stretching her _________. c. She is brushing her ___________.
d. She’s smiling with her ________. e. She’s pointing her ___________. f. The baby is lying on his ________.
2. Listening
2.1 Listen to announcements and complete the table:
Destination Weather condition How long

1.1 Write which parts of your body are required for the following activities: Dialogue A NY ---------------------- 12h
Dialogue B
a. To read:_____________________
b. To write:_____________________ Dialogue C
c. To run: ______________________
Dialogue D
d. To smile: ____________________
e. To sit: _______________________
f. To listen: _____________________
g. To play video games: ________________
72 73
Health 1 UNIT 3: LESSON 1
3. Grammar 3.5 Now change the following uncountable nouns in countable. Use the sentences given in the box.
A bar of _____ A spoon of_____ A pinch of ____ A piece of _____

3.1 Complete with the, a or an: A drop of _____ A bowl of _____ A cup of ______ A slice of______
a. The passengers are checking in now. a. Chocolate: a bar of chocolate

b. Excuse me, I think I will need ____ plastic bag. b. Sugar: ________________
c. Can I have ____ orange juice please? c. Salt: __________________
d. Was ____ NY flight delayed? d. Coffee: ________________
e. Would you like ___ pillow, sir? e. Bread: _________________
f. There was not ____ accident yesterday. f. Cake: __________________
g. Is ____ suitcase yours? g. Water: _________________
h. Did you miss _____ flight? h. Rice: __________________
i. Can I have ____ cup of coffee, please?
j. I’d like to book ___ flight to NY for tomorrow morning, any time, please. 3.6 Put the words given in the right box. Then create sentences with the words from the box.
3.2 Choose the correct option: a. advice e. weather i. damage m. plate

b. news f. knife j. cell phone n. permission
a. I have a/the backpack, but I can’t find it. c. bag g. information k. work o. uniform
b. I lost a/the pink suitcase I bought yesterday. d. Trolley h. laptop l. accommodation
c. Excuse me, where is the/a restroom?
d. Can I have an/a aisle seat, please?
Countable Uncountable
e. A/The passengers were very impolite.
f. Do you have to wear a/the uniform? advice
g. Where is the/a tray?
h. Sorry sir, you can’t change the time of your flight. It’s not a/an option.
i. I need the/a tablet for my headache, please.
j. Can I talk to the/a captain of this flight, please?
3.3 Complete the spaces with `the` or nothing:
a. The/ __ passengers in that row were very rude during the flight.
b. The/ __ Brazil is a very famous country for tourism. a. I heard her advice. i. _______________________________________
c. The/ __ flight attendant from JK Airlines was late. b. _______________________________________ j. _______________________________________
d. The/__ Next weekend the airport will be very full. c. _______________________________________ k. _______________________________________
e. They served meat and salad for the/__ lunch. d. _______________________________________ l. _______________________________________
f. ND Airline’s uniform is the/__ green. e. _______________________________________ m. _______________________________________
g. On the/__ Saturday I am flying to Paris. f. _______________________________________ n. _______________________________________
h. The/__ Mr. Wood didn’t arrive on time for the flight. g. _______________________________________ o. _______________________________________
i. This the/__ bag isn’t mine. h. _______________________________________
j. The/__ weather is very rainy today.
k. The/__ every Monday they fly to SP. 3.7 Choose the right option:
l. The/__ next time I want to fly with another company.
a. I heard a noise/noise in the airplane. It was very loud.
Countable and Uncountable nouns b. I lost bag/a bag. I need to complain to the airline company.
3.4 Write a (C) in the countable nouns and a (U) in the uncountable nouns. c. I checked in my a luggage/luggage 5 minutes ago.
d. Take my an advice/my advice: try to get a window seat.
a. (C) suitcase b. ( ) luggage or baggage c. ( ) coffee d. ( ) seat e. We heard the news/news from the announcement.
f. The captain asked for permission/a permission to land.
g. Do you already have a accommodation/accommodation.
h. Do you need a help/help with your tickets?
i. Wish you luck/ a luck in the trip.
e. ( ) plastic glass f. ( ) blanket g. ( ) chocolate h. ( ) bread j. I asked for a bread/bread and juice/a juice.
74 75
4. Reading 5. Speaking
4.1 Read this article about stress and then match the columns: 5.1 Work with a partner and practise these dialogues:
Stress management for flight attendants a. A: Excuse me, could you help me please?
By now everyone has heard or read about the flight attendant who used his own emergency exit when the plane B: Yes, sure. How can I help you?
landed, after his bad day at work became too much. The flight attendant was arrested, but many think he is a hero. A: My eyes are very dry and I’m feeling very thirsty.
Workplace stress is something we can all relate to and the majority of people have reacted with compassion and B: Would you like some water?
understanding. Comments on social networking sites and news blogs describe the workplace stresses that flight A: Yes, please. Would you have eyes drops ?
attendants have, and also the bad behavior of passengers. B: I don’t think so, sorry.
A: Hum, ok. I’d like a big glass of water please.
Stress management tips for flight attendants B: All right, I’ll be back in a minute.
A: Thank you.
Pre-flight
• Do extra training or read about management techniques for difficult passengers. b. Bob: My legs are so sore! I need more space for my legs Ann!
• Get relaxation techniques that you can use when you need them. Ann: I know what you mean. My legs are sore too.
• Ensure you have enough sleep, exercise and good food, and minimize alcohol consumption. Bob: Why don’t we go for a walk in the aisle? I heard it’s good to walk on the aisle and then stretch our muscles.
Ann: It’s a good idea! It’s a shame that the airplane is too small to stretch properly.
In-flight Bob: At the end of the airplane there is more space to stretch.
• Make it a habit every time you wash your hands, to take a moment to slow down, breathe slowly and deeply, and Ann: All right, let’s go there.
consider your stress levels.
• Remind yourself that no matter how difficult a passenger is being, it’s not personal. 5.2 Discuss with your teacher:
• If things get too much, excuse yourself and ask another member of staff to work in your place.
“Last year an airline company charged an obese passenger for 2 seats in Australia”.
Post-flight
• Maximize work-shift recovery time with wind-down relaxation techniques and again, enough sleep, exercise and
good food, and minimize alcohol consumption.
• If you find yourself replaying stressful incidents, talk to your colleagues or a professional counselor.
a. How can flight attendants minimize their stress levels during a flight?
______________________________________________________________________________________________
______________________________________________________________________________________________ something fun
______________________________________________________________________________________________
b. Describe what the flight attendant mentioned in the beginning of the text did during a stressful work day?
______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
c. How can flight attendants minimize their post-flight stress levels?

______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
d. How can flight attendants minimize their pre-flight stress levels?

______________________________________________________________________________________________
______________________________________________________________________________________________
______________________________________________________________________________________________
76 77
Test 10. She has long ________.

a. ( ) Head.
b. ( ) Hair.
1 Where does the man feel pain? c. ( ) Nose
a. ( ) Head. d. ( ) Lips.
b. ( ) Knee.
c. ( ) Chest. 11. Choose the right option:
d. ( ) Teeth. a. ( ) It’s a bag.
b. ( ) It’s the bag.
2. What did the girl break? c. ( ) It’s a backpack.
a. ( ) Neck. d. ( ) it’s the backpack.
b. ( ) Hand.
c. ( ) Elbow. 12. Choose the right option:
d. ( ) Leg. a. ( ) She is a flight attendant.
b. ( ) She is the flight attendant.
3. What do you see in the picture? c. ( ) She is a pilot.
a. ( ) Lips and teeth. d. ( ) She is the pilot.
!
b. ( ) Tongue and arm.
c. ( ) Teeth and back. 13. Choose the right option:
d. ( ) Cheek and lips. ! a. ( ) I like flying the every week.
b. ( ) I like fly every week.
4. Where is his pain? c. ( ) I like fly the every week.
a. ( ) On his shoulder. d. ( ) I like flying every week.
b. ( ) In his ears.
c. ( ) On his fingers. 14. Choose the sentence that is incorrect:
d. ( ) On his back. a. ( ) I want to fly next week.
b. ( ) He needs to be at the airport every morning.
5. What was cut? c. ( ) The flight lasts a hour.
a. ( ) Hand. d. ( ) She is a flight attendant.
b. ( ) Foot.
c. ( ) Ankle. 15. Listen to the audio and complete with the words you heard: “Yesterday I ____ Captain Bob at ____ NY
d. ( ) Toe. ! airport. He was carrying ___ suitcase and was wearing his uniform. He was looking very smart.”
a. ( ) saw/the/a
6. This girl sees with her __________. b. ( ) saw/the/an.
a. ( ) Face. c. ( ) sell/the/a.
b. ( ) Hair. d. ( ) swore/the/an.
c. ( ) Eyes.
d. ( ) Nose. 16. Choose the best option to complete the sentence: “The flight crew worked many hours ____last year.”
a. ( ) ------
7. The woman uses her _______ to smell the food. b. ( ) the
a. ( ) Teeth. c. ( ) a
b. ( ) Nose d. ( ) an
c. ( ) Neck
d. ( ) Ears. 17. Choose the best option to complete the sentence: “I love ___ blue. It reminds me of the sky.
a. ( ) -----
8. The passengers hear the announcements with their _________. b. ( ) The
a. ( ) Forehead. c. ( ) A
b. ( ) Stomach. d. ( ) an
c. ( ) Ears.
d. ( ) Hair. ! 18. Choose the wrong option:
a. ( ) Mr. Green is a pilot.
9. The woman has pain in her _________. b. ( ) The Ms. Grey is a flight attendant.
a. ( ) Legs. c. ( ) The BY airport is big.
b. ( ) Twist. d. ( ) An airport must be organized.
c. ( ) Stomach
d. ( ) Neck.
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19. Listen to the audio and choose the right option: 28. The flight crew is making a gesture with their _______.
a. ( ) It’s about airport organization. a. ( ) Feet.
b. ( ) It’s about only airport workers’ job stress. b. ( ) Fingers.
c. ( ) it’s about only passengers’ airport stress c. ( ) Toes.
d. ( ) it’s about airport workers and passengers’ airport stress. d. ( ) legs.
20. Listen to the audio and answer the question: What can you do in some airports to de-stress according Discuss the following:
to the video?
a. ( ) Go to the movies. 29. What causes stress for pilots and flight attendants?
b. ( ) Take a bath.
c. ( ) Chat with your colleagues. 30. How can pilots and flight attendants reduce their stress?
d. ( ) Go to a sauna.
21. Listen to the audio and answer the questions: What is important to do to keep fit and de-stressed NOTES:
when you work in a flight crew position? ____________________________________________________________________________________
a. ( ) To work out at the hotels. ____________________________________________________________________________________
b. ( ) To try to make movements at the airport, in flight or anywhere you can. ____________________________________________________________________________________
c. ( ) To take vitamins while flying. ____________________________________________________________________________________
d. ( ) To exercise before and after you fly. ____________________________________________________________________________________
____________________________________________________________________________________
22. According to the audio, many passengers suffer from: ____________________________________________________________________________________
a. ( ) Ear Pressure problem. ____________________________________________________________________________________
b. ( ) Eye problem. ____________________________________________________________________________________
c. ( ) Blood circulation problem. ____________________________________________________________________________________
d. ( ) Insomnia. ____________________________________________________________________________________
____________________________________________________________________________________
23. Listen to the sentence and complete it with the right option: “My friends complained a lot____ last time ____________________________________________________________________________________
they flew because they told me they didn’t have much ____ room and that they felt their legs and ____ very ____________________________________________________________________________________
uncomfortable because they didn’t have enough space to move their ____”. ____________________________________________________________________________________
a. ( ) ---/hand/back/bodies. ____________________________________________________________________________________
b. ( ) The/leg/back/body. ____________________________________________________________________________________
c. ( ) ---/leg/back/bodies. ____________________________________________________________________________________
d. ( ) The/leg/head/bodies. ____________________________________________________________________________________
____________________________________________________________________________________
24. The passenger had ____ dinner at the airport. ____________________________________________________________________________________
a. ( ) The ____________________________________________________________________________________
b. ( ) An ____________________________________________________________________________________
c. ( ) A ____________________________________________________________________________________
d. ( ) ----- ____________________________________________________________________________________
____________________________________________________________________________________
25. Flight attendants need to use ___ uniform. ____________________________________________________________________________________
a. ( ) The ____________________________________________________________________________________
b. ( ) A ____________________________________________________________________________________
c. ( ) An ____________________________________________________________________________________
d. ( ) ----- ____________________________________________________________________________________
____________________________________________________________________________________
26. The flight attendant walks down the stairs with her _____. ____________________________________________________________________________________
a. ( ) Arms ____________________________________________________________________________________
b. ( ) Head. ____________________________________________________________________________________
c. ( ) Ears. ____________________________________________________________________________________
d. ( ) Legs. ____________________________________________________________________________________
____________________________________________________________________________________
27. The flight crew smiles with their _______. ____________________________________________________________________________________
a. ( ) Hands. ____________________________________________________________________________________
b. ( ) Mouths. ____________________________________________________________________________________
c. ( ) Backs. ____________________________________________________________________________________
d. ( ) Elbows. ____________________________________________________________________________________
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Unit 3: Lesson 2 Health 2 UNIT 3: LESSON 2
1. Vocabulary 1.2 Suppose some passengers complained to you about some health problems. According to the symptoms,
try to guess what they have and write what you could use or offer to relieve the symptoms:
a. My friend is shaking a lot and his tongue is rolling inside his mouth. __________/__________.
To have a stomach ache To have a headache To be nauseous
b. The lady next to me is pregnant and she is complaining about some pain. __________/__________.
c. My friend is feeling very dizzy and he asked for the vomit bag. __________/__________.
d. The man behind me is feeling pain in his chest and can’t breathe! __________/__________.
e. That woman is acting very weird. She is very nervous and keeps saying the plane is going to crash!
__________/__________.
f. My head feels very heavy! Do you have some pills for me? __________/__________.
To faint To have a heart attack To have a convulsion g. Help here! This lady fell and she is unconscious. __________/__________.
h. Can’t breathe! Please, help me! __________/__________.
i. My stomach hurts a lot! __________/__________.
2. Listening
To give birth To have a panic attack To have an asthma attack 2.1 Listen to the symptoms and write the health problem that is more appropriate:
convulsion allergy panic attack a cold muscle pain
a. ____________________________
b. ____________________________
c. ____________________________
d. ____________________________
First aid kit and medical emergency equipment e. ____________________________
3. Grammar
pain killers bandage insulin pen
Grammar Point: There is / There are
Affirmative Present Past Negative

splint ! band aid, plaster defibrillator Singular There is There was There will be
Plural There are There were There will be

Singular Is there Was there Will there be
Plural Are there Were there Will there be
1.1 Match the questions to the passengers’ complaints. You can choose more than one question to each
complaint.
Singular There isn’t There wasn’t There won’t be
a. I have a terrible headache. Plural There aren’t There weren’t There won’t be
b. My chest is very painful.
c. I feel sick. 3.1 Match the sentences:
d. I think I will vomit.
e. I have terrible flu. a. Were there 22 passengers on the flight? ( )
Sorry sir, there aren’t any more aisle seats.
b. Is there an empty seat for her? ( )
Yes ma’am, there were 22 passengers.
( ) Would you like me to get you anything? c. Will there be enough food for all the passengers? ( )
I don’t think so. There won’t be food for everybody.
( ) What exactly are the symptoms? d. Is there a bathroom I can use here? ( )
I’m afraid there is a problem with the airplane.
e. Was there an accident earlier? ( )
No, there won’t be any passengers like this, but there
( ) Do you think you can make it to the toilet?
f. Is there a problem with the airplane? will be one pregnant woman.
( ) What do you feel?
g. Are there more aisle seats? ( ) Sorry, but there isn’t any empty seat anymore.
(a) Can I get you an aspirin?
h. Will there be any passengers with physical disabilities? ( ) Yes, it’s at the end of the aisle.
( ) Is there a doctor here? ( ) No, there wasn’t any accident.
82 83
3.2 Find the mistakes and correct it:

4. Reading
a. There will be many flights yesterday.
There will be many flights tomorrow. Early warning of heart attack
The signs of a heart attack may be one or more of the following:
b. There is 4 turbo-jet engines on the airplane. • Discomfort in the center of the chest that lasts for more than a few minutes, or that goes away and comes back. It can
____________________________________________________ feel like uncomfortable pressure, squeezing or pain.
• Discomfort in other areas of the upper body, such as pain or discomfort in one or both arms, the back, neck, jaw or
c. There were a problem with the wings. stomach.
____________________________________________________ • Shortness of breath, which often comes with chest discomfort but can occur before the chest discomfort.
• Other signs such as cold sweat and nausea.
d. There wasn’t many flight attendants to help me.
____________________________________________________ If you feel chest discomfort, especially with one or more of the other symptoms, it is important to seek immediate medi-
cal care. Do not wait longer than 5 minutes before calling the ambulance. Calling the ambulance is usually the fastest
e. There aren’t enough gasoline in the fuel tank. way to get medical help in an emergency.
____________________________________________________
Ifyou think a person is having a heart attack, follow this emergency plan:
f. There weren’t any box of chocolate in the duty free shop. • Call for an ambulance . Remain on the line. Do not take the person to a hospital in your own car.
____________________________________________________ • Be calm and take actions that make the victim feel less excited.
• Have the victim sit or lie down.
g. There wasn’t be any flight to NY tomorrow. • Ask the person if they take any medications for chest pain, such as nitroglycerin. If so, get it and follow the written
____________________________________________________ instructions for its use.
• Ask the person if they are allergic to aspirin. If they are not allergic, have them chew an aspirin. (Aspirin or medicines
h. There aren’t any lost baggage in this flight. that have aspirin in them should not be given to anyone younger than 18 years of age. Taking aspirin is a risk for a
____________________________________________________ serious illness called Reye’s syndrome.)
• If the person stops breathing, start mouth-to-mouth resuscitation.
i. The weather is very good for flying! There isn’t any clouds! • If the pulse stops, begin CPR. Continue until help arrives.
____________________________________________________
4.1 Read the article and then choose the right option:
j. The wasn’t any kids in the flight.
____________________________________________________ 1. What are the signs of a heart attack?
a. ( ) Sore throat and headache.
3.3 Write sentences using there is/are: b. ( ) Pain in the chest and in the arms.
c. ( ) Sore back and red eyes.
There is a bottle of perfume. _____________________________ _____________________________
2. What is the first thing that you should do if someone is having a heart attack?
a. ( ) To look for medical care.
b. ( ) To give water to the person.
c. ( ) To lie the person down.
!
_____________________________ _____________________________ _____________________________ 3. What can you do while waiting for medical care?
a. ( ) Try to talk to the person about the emergency situation.
b. ( ) Chest massage.
c. ( ) Always give an aspirin.
! !
_____________________________ _____________________________ _____________________________
!
84 85
5. Speaking Test
5.1 Look at the pictures and read the symptoms for each health problem: 1. What is the matter with her?
a. ( ) She has a headache.
a. Stroke • Sudden, severe headache with no known cause. b. ( ) She has a stomachache.
• Sudden confusion, trouble speaking or understanding. c. ( ) She has muscle pain.
• Sudden trouble seeing in one or both eyes d. ( ) She is nauseous.
2. What is the problem with him?

b. Asthma • Coughing, especially at night. a. ( ) He has muscle pain.
• Wheezing b. ( ) He has a toothache.
• Shortness of breath c. ( ) He has an allergy.
d. ( ) He has a headache.
c. Allergy • Nasal congestion, or a stuffy nose, is a common and bothersome nasal allergy 3. “My friend can’t stop shaking and he keeps trying to swallow his tongue.”
symptom. The person was having a ______.
• Sneezing is another common nasal allergy symptom. a. ( ) heart attack.
• An itchy or runny nose can be caused by allergies.
b. ( ) cold.
c. ( ) convulsion.
d. ( ) panic attack.
5.2 Read the dialogue and complete with a suitable sentence:
4. “The lady next to me was pregnant and she was complaining about very strong pain in her belly. She was
A: Good morning Jessica! How was your flight? already in her 9th month of pregnancy.” The lady was ________.
B: Good morning! It was very complicated! You won’t believe what happened. a. ( ) having a panic attack.
A: ________________________________________________? b. ( ) having a convulsion.
B: A man started to feel very sick and when I checked what was going on I realized he was having a heart attack! It was c. ( ) having an allergy problem.
so scary! d. ( ) about to give birth.
A: ________________________________________________?
B: Well, first we asked his wife if he could take an aspirin and then we called the tower and asked for help! 5. The teenager was complaining about ______ to the flight attendant.
A: ________________________________________________? a. ( ) heart attack.
B: We lay him down and did some chest massages. It took 30 minutes until he started to feel better. b. ( ) cold.
A: _________________________________________________? c. ( ) menstrual cramp.
B: Luckily his problem stabilized during the flight. But he went directly to the doctor when the airplane landed. d. ( ) allergy.
A: Wow! That was very stressful.
B: Yes, it was! I hope it never happens again. 6. When a person has pain in a tooth the person has ______.
a. ( ) menstrual cramp.
b. ( ) muscle pain.
c. ( ) toothache.
d. ( ) stomachache.
7. “My shoulder was very sore because of the uncomfortable seat!” The passenger made a complaint
because he got a ______ due to the uncomfortable seat.
a. ( ) muscle pain.
b. ( ) headache.
c. ( ) cold.
d. ( ) panic attack.
8. “The flight attendant said that her body feels very tired and sore. She also wasn’t able to breathe well.
She got a day off because she had ______.
a. ( ) allergy.
b. ( ) toothache.
c. ( ) flu.
d. ( ) muscle pain.
86 87
9. The symptoms for the health problem in the picture are: 18. “There _____ _____ flight delayed.”
a. ( ) Dizziness and vomiting. a. ( ) Were/ two
b. ( ) Itchiness and sneezing. b. ( ) Was/ eight
c. ( ) Pain in the chest. c. ( ) Was/ two
d. ( ) Pain in the forehead. d. ( ) Were/ eight
10. The symptoms for the health problem in the picture are: 19. “There ____ an airplane ticket for $ 150.”
a. ( ) Pain in the low part of the abdomen. a. ( ) Are/ one hundred and fifty.
b. ( ) Strong pain in the chest and in the arm. b. ( ) Is/ one hundred and fivety.
c. ( ) Sneezing and itchiness. c. ( ) Is/ one hundred and fifty.
d. ( ) Burning stomach. d. ( ) Are/ one thousand and fifty.
11. Read the text and choose the right option: “When I was flying for the first time I suddenly started to feel very 20. “There ___ a shirt for $ 400 in the duty-free shop. It’s Prada.”
dizzy and breathless… I was trying to ignore these feeling because I thought that maybe I was just getting flight a. ( ) Is/ five hundred.
fear… but then I felt a really strong pain in my chest and in my arms. That was when I decided to press the flight b. ( ) Was/ five thousand.
attendant call button! I was obviously not having just a panic attack. it was much more serious! c. ( ) Were/ five hundred.
a. ( ) The passenger was having a panic attack. d. ( ) Is/ four hundred
b. ( ) The passenger was feeling nauseas. !
c. ( ) The passenger called the flight attendant as soon as he started feeling ill. 21. Listen to the text and choose the right option:
d. ( ) The passenger was having a heart attack. a. ( ) She wants to buy a bag for $2.500 at the duty-free shop.
b. ( ) She doesn’t want to buy a bag for $2.500 at the duty-free shop.
12. Choose the right option: c. ( ) She wants to buy a bottle of wine for $2.500 at the duty-free shop.
a. ( ) There are an airplane on the runway. d. ( ) She wants to buy shoes for $2.500 at the duty-free shop
b. ( ) There is an airplane on the runway.
c. ( ) There an airplane on the runway. 22. Listen to the audio and choose the best option:
d. ( ) Is an airplane on the runway? ! a. ( ) There were one celebrity at the airport.
b. ( ) There was one celebrity at the airport.
13. Choose the wrong option: c. ( ) There were 3 celebrities at the airport.
a. ( ) There were people at the airport. d. ( ) There were one celebrity’s’ sign at the airport.
b. ( ) There are bags on trolleys at the airport.
c. ( ) There will be a pilot in the airplane. 23. Listen to this pilot`s medical emergency experience and choose the best option:
d. ( ) There is flight attendants on board. a. ( ) The co-pilot had a stroke.
b. ( ) The pilot had a stroke.
14. Choose the right option: “ ____there a ______ in her handbag?” c. ( ) A flight attendant had an heart attack.
a. ( ) Are/ mustard. d. ( ) A passenger had a panic attack.
b. ( ) Is/ mustard.
c. ( ) Are/ moisturizer. 24. Listen to the audio and choose the best option:
d. ( ) Is/ moisturizer. a. ( ) There were 3 sick children on board.
b. ( ) There was a doctor on board.
15. Choose the right option: c. ( ) The flight attendant had to start CPR.
a. ( ) There is 15 chocolates in the box. d. ( ) The pilot had to land to an alternative airport due to a medical emergency.
b. ( ) There are 15 chocolate in the box.
c. ( ) There is 15 chocolate in the box. 25. Choose the right option:
d. ( ) There are 15 chocolates in the box. a. ( ) There are eight flight attendants.
b. ( ) There are eighty flight attendants.
16. “There _____ _____ bags in the picture.” c. ( ) There are eighteen flight attendants.
a. ( ) Is/ seven. d. ( ) There are eight hundred flight attendants.
b. ( ) Are/ nine.
c. ( ) Is/ eight. 26. Listen to the sentence and choose the right option: “Look at that Tom! There ___ ___ bottles of ____ just for
d. ( ) Are/ six. $ _____! It’s on sale! Let’s get it now!”
a. ( ) Are/ 12/water/2050.
17. “ ____ there ____ bags in the picture” b. ( ) Are/ 10/water/250.
a. ( ) Are/ twenty. c. ( ) Are/ 10/wine/250.
b. ( ) Is/ twenty. d. ( ) Are/ 11/wine/250.
!
c. ( ) Are/ twelve.
d. ( ) Is/ thirty.
88 89
27. Choose the wrong option: NOTES:

a. ( ) There were five napkins on the table. ____________________________________________________________________________________
b. ( ) There weren’t many passengers in flight. ____________________________________________________________________________________
c. ( ) There were a handbag in the aisle. ____________________________________________________________________________________
d. ( ) There was a pregnant lady on board. ____________________________________________________________________________________
____________________________________________________________________________________
28. In case of a panic attack it is recommended to take: ____________________________________________________________________________________
a. ( ) An aspirin. ____________________________________________________________________________________
b. ( ) An indigestion tablets. ____________________________________________________________________________________
c. ( ) A tranquilizer. ____________________________________________________________________________________
d. ( ) Pain killers. ____________________________________________________________________________________
____________________________________________________________________________________
29. In some situations, it is necessary to check if there is a doctor in flight. This is the way you should make ____________________________________________________________________________________
the announcement: ____________________________________________________________________________________
Ladies and gentlemen. ____________________________________________________________________________________
Your Attention Please. ____________________________________________________________________________________
If there is a doctor on board, please contact a member of the cabin crew. ____________________________________________________________________________________
This request is for a doctor ____________________________________________________________________________________
Thank you. ____________________________________________________________________________________
____________________________________________________________________________________
30. Read what you see in the pictures: ____________________________________________________________________________________
a. It seems like a man fainted and a lady is trying helping him. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
b. Apparently a lady is feeling very dizzy and is about to faint. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
c. A woman is using an inhaler probably because she is having difficulty to breathe. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
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____________________________________________________________________________________
90 91
Unit 3: Lesson 3 Meteorology UNIT 3: LESSON 3
Meteorology 2.1 Listen to the following dialogue and complete the spaces:
1.1 Use the words in the box to label the pictures. An Emergency Airplane Landing
• flood • snow, • clouds • lightning • clear sky I was almost falling asleep in my seat when the captain announced:
• wind • ice • fog • hail • volcanic cloud
“Ladies and ________, unfortunately there is a lot of turbulence and for safety reasons I will turn on the ________
seatbelt sign. Please remain seated.”
I didn’t see anything coming until I heard this ________:
“This is your captain speaking again. Due to extreme ________ conditions, we will start an emergency ________
procedure. The cabin crew will assist the passengers in the emergency procedures, and show how to use the life
________, ________seats and the ________ masks. Please don’t panic .”
At this point I was already freaking out! What if we ________ -landed? There would be a ________and the survival
probabilities would be almost zero once the airplane catches on fire! What if we dive into the ocean? Who would find
us in the middle of nowhere?
Then, the captain made another announcement:

!
“Ladies and gentlemen, once again this is your captain. Apparently we only had an instrument malfunction, and for-
tunately there won’t be any emergency procedures anymore. Sorry to alarm you, and please go back to ________.”
1.2 Complete these sentences using the right adjectives. Use the pictures as a clue. Go back to sleep?! Is he joking? How can anyone sleep after that?! I’m still ________ my life flash before my eyes!
• sunny • foggy • windy 2.2 Listen to the weather channel in Rockville and complete the boxes:
• rainy • stormy • cloudy
Day of the week Friday Saturday Sunday
a. Today is warm and sunny. Weather partly cloudy
Precipitation 10%
Highest temperature
Lowest temperature 30 F
b. When I landed at the airport the visibility was poor because it was _________ .
2.3 According to the information given in exercise 2.1, which season is Rockville having now?
a. ( ) summer b. ( ) fall c. ( ) winter d. ( ) spring

c. We all got wet because of the ______ conditions.
3. Grammar
d. The plane could not land because it was too _______ .
Grammar Point: Frequency
3.1 Look at the sentences and say if the words are in the right position or not. If they are in the right
e. The flight was canceled because it was _______. position write a R and if they are wrong write a W and correct them:
a. I every day fly. (W) I fly every day.

b. They often fly to NY. ( ) _______________.
f. We knew it would probably rain because we saw it was ______________ . c. We eat never in the flight. ( ) _______________.
d. I check in usually one hour before departure. _____________.
e. He almost never flies internationally. ( ) _______________.
f. Every time I fly I get jetlag. ( ) ____________________.
g. She loses always her passport when traveling. ( ) ________________.
92 93
Meteorology UNIT 3: LESSON 3
h. It rains rarely at your destination. ( ) __________________. Questions:

i. Airplane crashes hardly happen nowadays. ( ) _____________. 1. True or False: Turbulence is abnormal
j. Pilots never have time to rest. ( ) ____________________. ________________________________________________________________________________________________
3.2 Answer the questions using the adverbs given in the box below: 2. Why should pilots avoid turbulence?
________________________________________________________________________________________________
a. How often do you travel in a year? I travel a lot in a year.
b. How often do you go to the airport?________________________________ 3. What should flight attendants do if the plane experiences turbulence?
c. How often do you fly by airplane?________________________________ ________________________________________________________________________________________________
d. Do you usually forget your documents when you fly? ________________________________
e. Are you usually nervous when you fly? ________________________________ 4. In extreme cases of turbulence, what will the pilots need to do?
f. Do you rarely travel alone? ________________________________ ________________________________________________________________________________________________
g. Do you fly every day? ________________________________
3.3 Choose the right option to complete the sentences according to the pictures: 5. Speaking
a. (never/always) b. (usually/rarely) c. (sometimes/rarely) 1. Describe the weather today.
2. What type of weather conditions prevent airplanes from flying?
She always sleeps in flights. He ______ travels by airplane. She ____ carries heavy luggage.
d. (always/never) e. (often/rarely) f. (every time/almost always)

something fun
You _____ forget your ticket! He _____ sits on a window seat. I _____ travel with my dog by airplane.
4. Reading
Turbulence may feel uncomfortable, but it is normal.
People often misunderstand turbulence. When experiencing turbulence, nervous passengers feel the plane is “falling”
out of the sky. It is natural for them to only feel the “down” bumps. But for every “down” there is an “up” bump. The
“downs” are just more easily noticed. The air is usually very smooth. But sometimes some small ripples can make it feel
like “bad” turbulence!
It is important for pilots to avoid turbulent areas. Passing through turbulent areas can cause damage to the aircraft. It
can also cause injury to crew and passengers. Pilots can avoid turbulence by taking note of weather reports and always
watching their radar reports to know where are the stormy areas. When passing through turbulence the pilots needs to
turn on the fasten seat belt signs so that passengers and crew will be seated
If the plane does experience severe turbulence it is the job of the flight attendants to keep the situation under control.
They must make sure that the passengers are seated and have their seat belts fastened. Some passengers may be
afraid. The flight attendants can try to help calm them down.
If there are any injuries, the flight attendants should give first aid treatment to the injured passengers. In extreme
cases, pilots will need to divert and land the plane sooner to attend to seriously injured passengers.
94 95
Test 10. Match the right word to the picture:

a. wind
b. snow
1. Match the right word to the picture: c. fog
a. snow d. flood
b. wind
c. rain 11. Listen to the audio and match the weather conditions
d. lightning a. ( ) clear and sunny day
b. ( ) hot and humid
2. Match the right word to the picture: c. ( ) foggy
a. rain d. ( ) lightning storms with strong winds
b. clear sky
c. hurricane Are the following sentences correct?
d. wind 12. Never I fly on the weekends
Correct/not correct
3. Match the right word to the picture:
a. snow 13. He flies safely never.
b. sun Correct/not correct
c. wind
d. hail ! 14. They always submit their flight plans on time.
Correct/not correct
a. lightning 15. We often stay in good hotels.
b. flood Correct/not correct
c. fog
d. volcanic cloud ! 16. You should _____ fly safely.
a. sometimes
5. Match the right word to the picture: b. always
a. fog c. often
b. rain
c. clear sky 17. I _______ experience turbulence during the flight.
d. lightning a. always
b. sometimes
6. Match the right word to the picture: c. never
a. flood
b. rain 18. We _______ land on the taxiway.
c. snow a. never
d. hail ! b. often
c. always
a. flood 19. The pilots _____ do tests.
b. clear sky a. never
c. lightning b. often
d. fog c. always
8. Match the right word to the picture: 20. We ______ take off at night
a. cloud a. rarely
b. clear sky b. every time
c. wind c. daily
d. flood
21. The passengers are ____ happy with bad service.
9. Match the right word to the picture: a. always
a. wind b. never
b. lightning c. occasionally
c. rain
d. ice
96 97
Read the following and answer the questions: NOTES:

One of the worst flights I ever had was when I experienced severe turbulence because of a thunderstorm. The ____________________________________________________________________________________
airplane was shaking and we could see lightning. It was raining so much that we could almost not hear each other ____________________________________________________________________________________
talking. Everyone was really afraid! The pilots made an announcement that we should all be seated and fasten our ____________________________________________________________________________________
seat belts. After about 10 minutes the shaking stopped and we were flying calmly again. All the passengers were ____________________________________________________________________________________
really relieved. I hope I never have this experience again! ____________________________________________________________________________________
____________________________________________________________________________________
22. What caused the shaking? ____________________________________________________________________________________
a. the pilot ____________________________________________________________________________________
b. the turbulence ____________________________________________________________________________________
c. the lightning ____________________________________________________________________________________
____________________________________________________________________________________
23. True or false ____________________________________________________________________________________
There was a lot of rain. ____________________________________________________________________________________
____________________________________________________________________________________
24. During this time the people were: ____________________________________________________________________________________
a. running ____________________________________________________________________________________
b. scared ____________________________________________________________________________________
c. never again ____________________________________________________________________________________
____________________________________________________________________________________
25. Talk about something that you like to do often. ____________________________________________________________________________________
____________________________________________________________________________________
26. Describe the weather today. ____________________________________________________________________________________
____________________________________________________________________________________
27. What are some of the worst conditions to fly in? ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
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98 99
Unit 3: Lesson 4 Fire UNIT 3: LESSON 4
1.1 Relate the words to the pictures: a.
(big)
a. b. c. d. e. f.
The red bag is bigger
than the black bag.
! b.
(old)
1. (a) fire 2. ( ) lighter 3. ( ) smoke 4. ( ) smoke 5. ( ) flame 6. ( ) fire ____________________
detector extinguisher ____________________
____________________
____________________
Verb:
!
1.2 Discuss these verbs with your teacher. Complete the sentences below using the most suitable verb.
c.
Conjugate the verb if necessary.
(fast)
____________________
burn suffocate light a fire explode go out escape ____________________
____________________
extinguish fire ignite set something contain a fire spread can’t breathe
alight
! ____________________
Boeing Airbus
catch fire put out fire start a fire short circuit set off the smoke smell smoke
d.
detector
(comfortable)
____________________
a. There was a fire in the lavatory, so I took the fire extinguisher and e______ the fire. ____________________
b. There was a lot of smoke in the cabin and the passengers c__________, so the captain released the oxygen mask. ____________________
c. The fire started in the front of the plane and s_____ to the rest of the plane.
! ____________________
First class Economy class
d. After 5 hours the fire w______ . !
e. There was a bomb on board, but luckily it didn’t e________. e.
f. A passenger was smoking in the bathroom and s__________ . (happy)
____________________
g. After the plane landed all the passengers needed to e______ .
____________________
h. The fire continued to b_____ for 45 minutes.
____________________
i. The fire brigade arrived and p________ the fire.
____________________
j. One of the passengers informed the flight attendant that he could s_______ , so the fire attendant went These passengers That passenger
to investigate.
3.2 Complete the sentences using the comparative:

2. Listening a. This carrousel is slower than that one. (slow)
Listen to the dialogue and answer the questions: b. The B row is _________________ the last row in the airplane. (full)
FA: Captain we have a fire in the lavatory. c. The lady`s handbag ______________ mine. (heavy)
PIL: Please investigate the source of the fire, get the fire extinguisher and put out the fire. Come back and report what d. Dulles airport is ______________ the NY airport. (organized)
happened. e. This ticket is _________________ the last one that I bought. (expensive)
FA: Captain, we extinguished the fire, but there is a lot of smoke. f. Captain Pitt is _________________ Captain Goodman.(experienced)
PIL: Do you know what caused the fire? g. This runway is _________________ Congonhas` airport runway. (good)
FA: It seems that there was someone smoking in the lavatory. h. The flight to SP is _______________ than the flight to RJ. (late)
PIL: Why didn’t the smoke set off the smoke detector. i. The flight to Los Angeles is _______________ the flight to Chicago. (short)
FA: I don’t know, I will investigate. j. This company`s check in counter is ______________ than the other company`s one. (bad)
PIL: We will land the aircraft, I will release the oxygen masks. Please prepare the cabin for landing
a. What was the problem? _____________________________________

b. What did the pilot ask the flight attendant to do? ______________________________________________________
__________________________________________________________________________________________
c. What caused the fire? _______________________________________________________________
d. What does the pilot decide to do? ______________________________________________________
100 101
Fire UNIT 3: LESSON 4
3.3 Look at the pictures and write sentences using the superlative:
5. Speaking
a. (big/apron) b. (heavy/carousel) c. (young passenger/on d. (busy airport/city)
1. Write down what is happening in each picture and then record what you wrote:
board)
a. Someone is starting a fire/lighting a match.
! !
This is the biggest ___________________ ___________________ ___________________ b. ____________________________________________________________________
airplane on the apron. ___________________ ___________________ ___________________ ____________________________________________________________________
___________________ ___________________ ___________________ ____________________________________________________________________
___________________ ___________________ ___________________
___________________ ___________________ ___________________
___________________ ___________________ ___________________
c. ____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
3.4 Write sentences using the superlative:
a. He is the most annoying passenger ever! (annoying)

b. Asian airlines are ______________ in the world. (good) d. ____________________________________________________________________
c. Blue Sky airlines’ flight attendants are _______________ ones that I know. (polite) ____________________________________________________________________
d. Yesterday I had ________________day of my life. (bad) ____________________________________________________________________
e. Congonhas airport is ______________ in Brazil. (busy)
f. Fly Speed was _________________ airline company in 2009. (rich)
g. A United States visa is _____________ to get. (difficult)
h. Emirates` uniforms are _______________ nowadays. (conservative)
i. ______________flight from Brazil is to Australia. (long)
j. Aviation was _______________ invention in the world. (important)
something fun
4. Reading
Read the text and answer the questions:
A smoker may have caused an alert at Bay Airport after a plane with 137 people on board made an emergency landing.
The FastJet 190 flight from Sydney to Tokyo landed safely after being diverted to Brisbane following reports of a fire on
board. Nine fire engines and eight ambulances were put on alert at the airport to deal with the incident on Tuesday. The
fire was put out by crew members and no one on board was hurt.
A spokesman for FastJet said the fire started in the toilet of the aircraft. He said: “We are looking at the possibility that
someone was smoking.”The fire was extinguished by a crew member who used an on-board extinguisher. “The decision
was taken to divert the plane to Brisbane as a precautionary measure. No passengers were asked to use the brace posi-
tion.” FastJet pilots and engineers are on their way to Brisbane from the company’s headquarters in Sydney to make a
full examination of the plane, which will remain on the tarmac at Brisbane until given clearance. The FastJet spokesman
said fire officers from the Airport and boarded the plane while passengers remained in their seats. The fire, in the galley
area of the aircraft, was out on arrival and passengers were taken off the plane and to the airport’s international depar-
ture lounge.
a. What do they think caused the fire? _______________________________________________________________

____________________________________________________________________________________________
b. How did they put out the fire? ___________________________________________________________________
____________________________________________________________________________________________
c. Explain what the `brace position’ is. _______________________________________________________________
____________________________________________________________________________________________
102 103
Test 10. Which word does not relate to a fire ending?

a. go out
b. extinguish
1. Match the right word to the picture: c. spread
a. flame d. put out
b. lighter
c. smoke detector 11. The fire brigade ______ the fire.
d. smoke a. put out
b. went out
a. fire Listen to the audio and answer the questions:
b. fire extinguisher
c. fireman 11. Where was the fire?
d. extinguish a. in the lavatory
b. in the galley
3. Match the right word to the picture: c. in the cockpit
a. put out a fire
b. set on fire 12. What do they think caused the fire?
c. go out a. a short circuit
d. explode b. a cigarette
c. a bomb
a. put out 13. What does pilot tell the flight attendant to do?
b. spread a. evacuate the passengers
c. explode b. extinguish the fire
d. burn c. call the fire brigade
5. Match the right word to the picture: 14. What did the passengers think?
a. lighter a. they were afraid
b. matches b. they were excited
c. bomb c. they panicked
d. fire hose
!
16. An Airbus is ______ than a Cessna.
6. Match the right word to the picture: a. big
a. ignite b. smaller
b. smoke detector c. bigger
c. warning
d. escape 17. The Concorde was the_____ airliner.
a. faster
7. Which word does not go with the picture? b. fastest
a. smell smoke c. fast
b. light a fire
c. suffocate 18. He is the _____ pilot in the world.
d. can’t breathe a. better
b. best
8. Match the right word to the picture: c. bestest
a. extinguisher
b. escape 19. That crew is _______ than the other.
c. burn a. the most experienced
d. put out b. more experienced
c. experiencer
9. Which word does not relate to a fire beginning?
a. catch fire 20. This helicopter is ______ than the old one.
b. start a fire a. newer
c. set something on fire b. more new
d. burn c. newest
104 105
21. Fire is ______ emergency to have. NOTES:

a. the worse ____________________________________________________________________________________
b. the worst ____________________________________________________________________________________
c. the best ____________________________________________________________________________________
____________________________________________________________________________________
22. The airport is ____ than usual ____________________________________________________________________________________
a. busyer ____________________________________________________________________________________
b. busy ____________________________________________________________________________________
c. busier ____________________________________________________________________________________
____________________________________________________________________________________
23. This aircraft is ____ than the other one. ____________________________________________________________________________________
a. cheap ____________________________________________________________________________________
b. cheapest ____________________________________________________________________________________
c. cheaper ____________________________________________________________________________________
____________________________________________________________________________________
24. Which sentence is incorrect? ____________________________________________________________________________________
a. This aircraft is more beautiful than the other. ____________________________________________________________________________________
b. This aircraft is not beautifuller than the other ____________________________________________________________________________________
c. This is the newest aircraft we have. ____________________________________________________________________________________
____________________________________________________________________________________
Read the following and answer the questions: ____________________________________________________________________________________
A cockpit fire has forced an international FastJet flight carrying 197 people into an emergency landing on the island of ____________________________________________________________________________________
Nakisha. None of the passengers or crew was injured. The cockpit crew donned oxygen masks and extinguished the fire. ____________________________________________________________________________________
The pilot made a mayday call and diverted the aircraft to Nakisha. The company congratulated the pilots on remaining ____________________________________________________________________________________
calm and following the right procedures. Because of their quick actions most of the passengers were not even aware of ____________________________________________________________________________________
the problem. ____________________________________________________________________________________
____________________________________________________________________________________
25. Where did the plane land? ____________________________________________________________________________________
a. emergency landing ____________________________________________________________________________________
b. cockpit ____________________________________________________________________________________
c. Nakisha ____________________________________________________________________________________
____________________________________________________________________________________
26. How many people were injured? ____________________________________________________________________________________
a. 197 ____________________________________________________________________________________
b. none ____________________________________________________________________________________
c. the pilots ____________________________________________________________________________________
____________________________________________________________________________________
27. What did the pilots do? ____________________________________________________________________________________
a. They donned oxygen masks, put out the fire, made a mayday call, diverted the plane and landed. ____________________________________________________________________________________
b. They were not even aware of the problem. ____________________________________________________________________________________
c. The fire went out, they made an announcement and did the checklist. ____________________________________________________________________________________
____________________________________________________________________________________
28. What would you do if you discovered smoke in the galley? ____________________________________________________________________________________
____________________________________________________________________________________
29. What would you tell a passenger who was trying to smoke in the lavatory? ____________________________________________________________________________________
____________________________________________________________________________________
30. What’s difference between ‘put out’ a fire and a fire ‘goes out’? ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
106 107
UNIT 4:
In Flight 2
Unit 4: Lesson 1 Security UNIT 4: LESSON 1
1. Vocabulary d. The biggest aviation terrorism attack happened on/at September 11th.
e. I always travel in/at September because it’s my birthday.
f. The flights usually leave on/in time.
Vocabulary g. I arrived in my destination in/on the afternoon.
h. The plane took off in/at night.
1.1 Insert the correct word with the picture: i. In/at the end of last year, I became a flight attendant.
j. On/in Saturdays I fly a lot for the NJK Company.
terrorist knife gun handcuffs plasticuffs bomb k. I flew internationally for the first time in/at 2003.
l. I hate flying at/on midnight.
a. b. c. d. e. f. m. We serve lunch on board at/on midday.
3.3 Look at Lenny’s schedule last week. Complete the sentences using on, at and in:
Monday Wednesday Friday

Need to pack for the trip Try to buy a locker for the luggage Be at the airport early
(morning). (4 a.m.)
1.2 Complete the sentences with the words given, you may need to conjugate the verb correctly: Tuesday Thursday Saturday
Have to confirm the time of the flight Don’t forget to book accommodation. Visit my friend in Madrid.
hit restrain sedate disturb calm down hijack arrest (5 o’clock)
a. Last week a passenger went crazy and tried to ______________ a check- in agent at the airport. a. Lenny needed to pack for the trip on Monday.
b. The police _____________ the terrorist. b. He had to confirm the flight _____________.
c. The security agent tried to ____________ that passenger, but he was very aggressive. c. He bought a locker for the luggage_____________.
d. A man with a gun tried to enter the cockpit and ___________ the plane. d. He booked accommodation __________________.
e. The passenger ended up being ____________ in order to control his behavior. e. He was at the airport _______________.
f. That episode ____________ other passengers who were very afraid of the situation. f. He visited his friend ________________.
Grammar point: Prepositions: in/on/at Place

2. Listening 3.4 Complete the spaces with in, at or on:
Listen to the audio and answer the question:
a. Carl is waiting for you at the airport.
a. What was happening in this situation? _____________________________________________________________ b. The duty free shop is ___ the end of the corridor.
_______________________________________________________________________________________________ c. My plane stopped __ Dubai and Hanoi and arrived __ Bangkok 3 hours late.
b. How did the flight attendant try to resolve the problem? ________________________________________________ d. When will we arrive __ the office?
_______________________________________________________________________________________________ e. Does she work __ an office near the airport?
c. Who restrained the hijacker? _____________________________________________________________________ f. I have a meeting __ New York. I’m going there by airplane.
_______________________________________________________________________________________________ g. Do you work __ the lost and found department at the airport?
h. The immigration officer is __ the office __ the airport.
i. The author’s name is __ the cover of the aviation book.
3. Grammar j. There are no passengers __ these rows.
k. He’s standing __ her passport!
Grammar Point: Prepositions: l. There was a “no smoking” sign __ the flight.
m. The office is __ the 8th floor __ 31 Oxford Street __ Maryland.
3.1 Complete these expressions with in, at, or on:
3.5 Choose the best option:
a. in December. b. ____ 20 minutes. c. ____ weekend.
c. ____ April 13th. d. ____ 5 o’clock. e. ____ the end of the week. a. I left my handbag (in/ at/on) the overhead compartment.
f. ____ the afternoon. g. ____ night. h. ____ Thursday. b. She forgot to declare her laptop (in/ at/on) the check in balcony.
c. He hates flying (in/ at/on) economy class.
i. ____ Christmas. j. ____ the moment. k. ____ few days.
d. You need to go straight and turn (in/ at/on) that corner of the airport.
e. You can’t keep your bags (in/ at/on) the next seat.
3.2 Choose the right Option: f. They arranged to meet each other (in/ at/on) the candy shop (in/ at/on) the hotel.
g. I checked in my camera (in/ at/on) the biggest suitcase.
a. The flight only arrived at/on 4 p.m. h. Carlos went to the bathroom and left his passport (in/ at/on) one of the cabins.
b. The lost luggage was found on/in 3 days. i. I think my ticket fell (in/ at/on) the floor (in/ at/on) the way to the waiting room.
c. I love flying in/on the weekends. j. Did you look (in/ at/on) what is the number of your seat?
110 111
Security UNIT 4: LESSON 1
3.6 Look at the pictures and write sentences using in, at or on:
4. Reading
a. (luggage/carousel) b. (passport/hands) c. (aircraft/runway)
A full-body scanner is a device that creates an image of a person’s nude body through their clothing to
look for hidden objects without physically removing their clothes or making physical contact. They are
being used increasingly at airports and train stations in many countries.
Advantages:
Two advantages of full-body scanners over a physical strip search are that it is quicker (takes only
15 seconds) and that people do not have to be touched in a way that some might consider offensive.
The luggage is on the carousel _____________________________ _____________________________
Disadvantages:
d. (passengers/airport) e. (no smoking/flight) f. (they/the duty free shop)
A disadvantage is that the scanners are being used to perform routine, virtual strip searches with everyone, including
completely innocent people, which opponents claim are illegal unreasonable searches that violate basic human rights.
Also, the true long-term health effects of the active, radiation technology are unknown.
Questions:
a. What is the full body scanner? _____________________________________________________________________

_____________________________ _____________________________ _____________________________ _____________________________________________________________________________________________
b. What are the disadvantages of the full body scanner?____________________________________________________
g. (tower control/ airport) h. (kids/check in counter) i. (baggage/trolley) _____________________________________________________________________________________________
c. Do you agree with the use of the full body scanner? ____________________________________________________
_____________________________________________________________________________________________
5. Speaking
_____________________________ _____________________________ _____________________________ a. What would you do if there was a passenger on board whom you suspected of having a bomb.
b. Do you prefer the full body scanner, or the pat down method? Why?
c. How can pilots and flight attendants prevent hijackings?
something fun
112 113
Test 10. An airport security agent must ____the violent passenger and the police must ___ criminals who
threaten airport safety.
a. ( ) arrest/restrain
1. This is called a: b. ( ) hit/ restrain
a. ( ) knife c. ( ) restrain /arrest
b. ( ) handcuffs d. ( ) hit/sedate
c. ( ) bomb
d. ( ) plasticuffs 11. A full body scanner is similar to a:
a. ( ) Metal detector
2. Which one is used for security? b. ( ) Explosive detector machine
a. ( ) Metal detector c. ( ) Computer
b. ( ) Runway d. ( ) Trolley
c. ( ) Timetable
d. ( ) Catering truck 12. The flight is __ Monday.
a. ( ) on
3. These are called: b. ( ) in
a. ( ) plasticuffs c. ( ) at
b. ( ) knife d. ( ) from
c. ( ) gun
d. ( ) terrorist 13. We did the check in __ 9 p.m.
a. ( ) on
4. This is a: b. ( ) in
a. ( ) Check in area c. ( ) at
b. ( ) Cabin d. ( ) no preposition
c. ( ) Boarding area
d. ( ) Security area 14. __ next there will be a huge promotion on GH Airline’s website.
a. ( ) on
a. ( ) Bomb c. ( ) at
b. ( ) Knife d. ( ) no preposition
c. ( ) Explosive
d. ( ) Gun 15. Our flight was __ last week.
a. ( ) on
a. ( ) Bomb c. ( ) at
b. ( ) Knife d. ( ) no preposition
c. ( ) Explosive
d. ( ) Gun 16. The boarding gate procedure will start __ 3 hours.
a. ( ) on
7. Which of the options do not match security vocabulary? b. ( ) in
a. ( ) restrain c. ( ) at
b. ( ) divert d. ( ) no preposition
c. ( ) arrest
d. ( ) hijack 17. __ the winter many flights get cancelled because of the snow.
1. ( ) on
8. What word can describe this picture the best? 2. ( ) in
a. ( ) Take off 3. ( ) at
b. ( ) Hijack 4. ( ) no preposition
c. ( ) Hit
d. ( ) Medical emergency 18. We will leave home __ 5 o’clock.
a. ( ) on
9. This could be a possible: b. ( ) in
a. ( ) Gun c. ( ) at
b. ( ) Bomb d. ( ) no preposition
c. ( ) Explosive
d. ( ) Weapon
114 115
19. __ the moment all flight attendants are busy. 26. What’s the Terrorist Watch List?
a. ( ) on a. ( ) It’s a list with the names of people suspected to be involved with terrorism activity.
b. ( ) in b. ( ) It’s a list with the main targets for terrorism.
c. ( ) at c. ( ) it’s a list with all the terrorism attempts in the world.
d. ( ) no preposition d. ( ) None of the above.
20. The terrorist was arrested by the police __ 17:00. 27. What will happen with the people on the list if they try to fly?
a. ( ) on a. ( ) They will be arrested.
b. ( ) in b. ( ) They will be inspected.
c. ( ) at c. ( ) They will get hit by the security agents.
d. ( ) no preposition d. ( ) None of the above.
Listen to the audio and answer the questions: 28. Who created the No Fly List?
a. ( ) The terrorists
21. Where were they sitting at the airport? b. ( ) USA government
a. ( ) In the waiting room c. ( ) The UN
b. ( ) By the toilet d. ( ) None of the above.
c. ( ) In a café
d. ( ) In the check- in area 29. What would you do if you saw suspicious behavior on board?
22. In which country did this happen? 30. What’s the difference between `arrest` and `restrain`?
a. ( ) In South America
b. ( ) In U.S.A.
c. ( ) In South Africa NOTES:
d. ( ) In Canada ____________________________________________________________________________________
____________________________________________________________________________________
23. What did she think the episode was? ____________________________________________________________________________________
a. ( ) She thought it was a hijacking situation. ____________________________________________________________________________________
b. ( ) She thought it was a robbery. ____________________________________________________________________________________
c. ( ) She thought it was an act of terrorism. ____________________________________________________________________________________
d. ( ) She thought the man had drugs. ____________________________________________________________________________________
____________________________________________________________________________________
24. What was her boyfriend’s reaction? ____________________________________________________________________________________
a. ( ) He called the security agents. ____________________________________________________________________________________
b. ( ) He ran away. ____________________________________________________________________________________
c. ( ) He just kept facing the man in disbelief. ____________________________________________________________________________________
d. ( ) He hit the man. ____________________________________________________________________________________
____________________________________________________________________________________
Read the article and answer according to it: ____________________________________________________________________________________
____________________________________________________________________________________
In USA a list called `The No Fly List` was created with the objective of keeping potentially dangerous people from flying ____________________________________________________________________________________
in or out of the United States. This list was created by the USA government. The number of people on the list can vary ____________________________________________________________________________________
according to the threat and intelligence risks reported at the time. In the beginning of 2010 the list had about 8,500 ____________________________________________________________________________________
names. If a person`s name is on this list, this person will be inspected for safety reasons. This list was created after the ____________________________________________________________________________________
September the 11th attacks. The No Fly List isn’t the same as the Terrorist Watch List. The Terrorist Watch List includes ____________________________________________________________________________________
the names of people suspected to be involved with terrorist activity. ____________________________________________________________________________________
____________________________________________________________________________________
25. What is the No Fly List? ____________________________________________________________________________________
a. ( ) It`s a list that prevents specific people from flying in and to USA. ____________________________________________________________________________________
b. ( ) It`s a list with terrorist’s names. ____________________________________________________________________________________
c. ( ) It`s a list of forbidden items in the cabin. ____________________________________________________________________________________
d. ( ) None of the above. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
116 117
Unit 4: Lesson 2 Unruly passengers UNIT 4: LESSON 2
1. Vocabulary d. Can you carry the suitcases ___ me?

e. Could you open the window ___ me?
f. Mr. Cole described the new vacation destination ___ his wife.
Unruly passangers g. I sometimes speak English ___ (with) the passengers on the national flights.
h. Doctors have to prescribe medicine __ the ill patients when they travel.
Drunk passenger Loud passenger Uncooperative passenger i. She is going to serve the meal ____ the passengers.
j. Bob reported the accident ___ the control tower.
k. I repeated your ideas ____ the airline company.
l. I asked her to bring the ticket ___ me.
m. The captain admitted his mistake ____ the airline company.
Aggressive passenger Swearing passenger Abusive passenger n. Can you hold this bag __ me, please?
o. I changed the travelers’ checks ___ you.
p. I’ll mention this problem ___ the director of this company.
q. Dr. Bishop recommends this medicine ___ patients who are afraid of flying.
r. Richard did the onboard welcome announcement ___ to the passengers.
s. I asked the lady to book a ticket ___ me.
1.1 Look at the kinds of unruly passenger situations and choose between the sentences in the box that can t. He translated the in flight announcement __ me.
be used for each situation: u. I brought the airline company’s uniform ___ you.
v. The airline’s reviews sound good ___ me.
a. Excuse me sir, do you mind speaking softer so that d. Sir, do you understand that sexual harassment is a w. The flight attendant suggested medicine___ Philip.
you don’t bother the other passengers? crime and I can report you to the police?
b. If you don’t calm down I will report your behavior to e. You aren’t allowed to drink more alcoholic beverages 3.2 Look at the pictures and write sentences using to or for:
the police when we land. sir. I encourage that you try to behave yourself other-
wise we’ll have to take drastic action. a. (the flight attendant/him) b. (the husband/his wife) c. (the flight attendant/passengers)
c. I cannot help you if you use language like that with f. Sir, could you please cooperate with the crew’s
me, sir. instructions?
a. ( ) Abusive passenger
b. ( ) Swearing
The flight attendant showed him _____________________________ !
_____________________________
to the seat. _____________________________ _____________________________
c. ( ) Drunk passenger
d. ( ) Aggressive passenger
d. (the flight attendant/passengers) e. (the flight attendant/carried/them) f. (the flight attendant/brought/
e. (a) Loud Passenger
captain)
f. ( ) Uncooperative Passenger
2. Listening _____________________________ _____________________________

!
_____________________________
_____________________________ _____________________________ _____________________________
2.1 Listen to the dialogues and identify which situation happened in each dialogue:
Dialogue A Dialogue B Dialogue C Dialogue D Dialogue E

a. (X) Loud a. ( ) Uncooperative a. ( ) Loud passenger a. ( ) Drunk a. ( ) Drunk Grammar Point: Phrasal Verbs
passengers passenger b. ( ) Abusive passenger passenger
b. ( ) Aggressive b. ( ) Drunk passenger b. ( ) Swearing b. ( ) Swearing 3.3 Replace the verbs in bold for suitable phrasal verbs:
passengers passenger c. ( ) Uncooperative passenger passenger
c. ( ) Drunk c. ( ) Swearing passenger c. ( ) Abusive c. ( ) Abusive Fill in Get up Look for
passenger passenger passenger passenger
Go out Write down Get on
Break down Put on Give up
3. Grammar a. Sarah had to leave at 4:30 because she had an appointment.

_______________________________________________________________________________________________
Grammar point: Prepositions FOR and TO
b. The passenger made a note about the new flight departure time.
3.1 Complete the sentences with to or for: _______________________________________________________________________________________________
a. The Captain said “Good morning” ___ the cabin crew. c. The flight attendant asked the passenger to wear the life vest.
b. He’s going to introduce the flight attendant ___ the cabin crew. _______________________________________________________________________________________________
c. I already explained the flight routine ___ the staff.
118 119
Unruly passengers UNIT 4: LESSON 2
d. All passengers woke up 30 minutes before landing. 8. If you don’t know this address, you can _______ it _____ in a travel guide.
_______________________________________________________________________________________________ a. ( ) look after
b. ( ) look forward
e. The pilot didn’t quit until he found a safe place for the emergency landing. c. ( ) look up
_______________________________________________________________________________________________
f. They need to enter the airplane on time. 4. Article

_______________________________________________________________________________________________
Read the article and answer the questions:
g. The airplane’s wing almost was destroyed.
_______________________________________________________________________________________________ U.S. fighter jets scrambled due to unruly passenger
Last Thursday, in Santiago Chile, an unruly passenger made a Buenos Aires-bound flight return to Santiago. The flight
h. Did you search for a hotel booking? was escorted by two military jets. It was an Andes Airlines jet flying to Buenos Aires’ International Airport. The passenger
_______________________________________________________________________________________________ was considered suspicious after he made some threats and refused to store his carry-on items in the overhead bin. The
passenger, who wasn’t identified, was detained for questioning by security authorities. This incident alerted airports in
i. Don’t forget to complete the form before boarding. other South American countries, which were already in a state of alert after a bombing attempt on Christmas Day. Many
_______________________________________________________________________________________________ passengers have been feeling quite concerned about flying after the attempted bombing on Christmas Day, but everyone
should remember that the security authorities have been successful in avoiding and dealing with these kind of issues.
3.2 Complete the sentences with one of the phrasal verbs: Proof of this is that there haven’t been any successful terrorist attacks since September 11th 2001.
1. I don’t know where my passport is. I must ______ it. a. What happened on the flight to Buenos Aires?
a. ( ) take care of _______________________________________________________________________________________________
b. ( ) look for _______________________________________________________________________________________________
c. ( ) find out
b. What happened to the unruly passenger?
2. ______ the form, please. _______________________________________________________________________________________________
a. ( ) write down _______________________________________________________________________________________________
b. ( ) make up
c. ( ) fill in
3. The music is too loud. Could you _______ the volume, please?
5. Speaking
a. ( ) turn on Look at the pictures and write what unruly situation each picture represents. Write what you would say for
b. ( ) turn up each situation.
c. ( ) turn down
Example:
4. Quick, _______the airplane or you’ll have to buy another ticket. a. Situation:
a. ( ) get down A passenger is shouting at another passenger.
b. ( ) get on What you would say:
c. ( ) get up Excuse ma’am, could you please calm down and speak softer, your shouting is disturbing the
other passengers.
5. ______ the light ______ when you finish reading so you do not disturb the other passengers’ sleep. b. Situation
a. ( ) turn off __________________________________
b. ( ) turn on What you would say:
c. ( ) swift on ___________________________________________________________________
___________________________________________________________________
6. The dinner in flight was horrible. I had to ______ it ______ .

a. ( ) break down b. Situation
__________________________________
b. ( ) throw up
What you would say:
c. ( ) throw away
___________________________________________________________________
___________________________________________________________________
7. When you enter the airplane, _____ your shoes ______ and ______ some socks for a more comfortable flight.
a. ( ) take down/put up
b. Situation
b. ( ) take off/ put on
__________________________________
c. ( ) get off/ put in What you would say:
___________________________________________________________________
___________________________________________________________________
!
120 121
Test 10. What happens to the passenger?

a. Nothing.
Insert the correct letter next to the picture, matching the picture and description. b. He gets arrested.
c. He receives a warning from the security staff.
1. ( ) a. uncooperative passenger
Use (a) ‘for’ or (b) ‘to’:
11. I gave the new bag____ him.

12. I’ll take the passenger____ his seat.
13. I was sick, so he called the company ___ me.
2. ( ) b. drunk passenger
14. He sold an airplane ticket _____ me.
15. You have many bags, let me get the luggage trolley ___ you.
16. I got some food ___ you.
17. The flight attendant brought a sandwich ___ me.
18. The captain told a story ____ us.
3. ( ) c. loud passenger 19. Shall I pour more tea _____ you?
Use the correct phrasal verb:
20. You need to ____ the form when you arrive.

a. fill in
4. ( ) d. abusive passenger b. take off
c. run out of
21. The plane will ____ in 20 minutes.

a. get up
5. ( ) e. swearing passenger b. take off
c. look out
22. It feel great to ____ my uniform.

a. put on
b. break down
6. ( ) f. aggressive passenger c. look for
23. I will not ___ until I get my new job.

a. write down
b. give up
c. sit down
Listen to the audio and answer the questions: 24. I like to ____ on the weekend.
a. go out
7. What is the problem on the flight? b. look out
a. There is a loud passenger. c. put out
b. There is an aggressive passenger.
c. There is an animal on board. 25. I hope we don’t ____ fuel.
a. give up
8. What caused this problem? b. run out of
a. The passengers got drunk. c. take off
b. The passenger is afraid.
c. The passenger has mental health problems.
Read the article and answer the questions:
9. What does the pilot decide to do?
a. Divert the flight and land. The passengers were shocked as they watched a man walk quickly toward the front of the plane as it was descending
b. Talk to the passenger to calm him down. toward London. He was screaming and then hitting the cockpit door. “I kept saying to myself: ‘What’s he doing? Does he
c. Nothing. have a bomb? Is he armed?”’ passenger Martha Angela said. Within moments a flight attendant tackled the unruly pas-
senger. Police do not know the reason for the man’s behavior.
122 123
26. The unruly passenger was: NOTES:

a. swearing. ____________________________________________________________________________________
b. quiet. ____________________________________________________________________________________
c. shouting. ____________________________________________________________________________________
____________________________________________________________________________________
27. The flight attendant: ____________________________________________________________________________________
a. physically stopped the passenger. ____________________________________________________________________________________
b. arrested the man. ____________________________________________________________________________________
c. hit the passenger. ____________________________________________________________________________________
____________________________________________________________________________________
28. Explain how you would deal with an angry passenger. ____________________________________________________________________________________
____________________________________________________________________________________
29. If you were the pilot and you had an aggressive passenger on board, what would you do? ____________________________________________________________________________________
____________________________________________________________________________________
30. What do you think causes passengers to be unruly? ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
something fun ____________________________________________________________________________________

____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
124 125
Unit 4: Lesson 3 Emergency procedures UNIT 4: LESSON 3
Emergency Procedures
2.1 Put the sentences in order for instructions on how to use the oxygen mask:
Cabin depressurization Oxygen masks Emergency landing ( ) Breathe normally.
( ) Adjust the strap to secure the mask.
( ) Pull it down,
( ) Place it over your nose and mouth.
2.2 Listen to the announcement and answer the question:

Life rafts Escape slide/ escape chute Ditching
a. What kind of announcement is it?

________________________________________________________________________________________________
b. What is this announcement about?
________________________________________________________________________________________________
Life jackets/life vests Brace for impact or heads down Evacuation c. What are the instructions given in the announcement?
________________________________________________________________________________________________
3. Grammar
3.1 Write sentences using must, can or can’t according to the pictures and words given:
1.1 Write sentences using the words from the vocabulary section. Write what you would do or say in these
situations: a. (smoke/in flight)
Passengers can’t smoke in flight
a. There isn’t enough fuel to complete the flight. Emergency landing.
!
b. In about 15 minutes we will be forced to land. _______________________________________________________
b. (laptop/in the airplane)
c. Passengers were found alive in the water and now they need to be rescued. ________________________________ __________________________________________________________________
__________________________________________________________________
d. A sudden drop in pressure and temperature. ________________________________________________________
e. The airplane was forced to land on the sea and now it’s ditching. _________________________________________ c. (seat belt/take off)
__________________________________________________________________
__________________________________________________________________
f. The airplane is falling and passengers need to adopt certain procedures. ___________________________________
g. The airplane is on fire and you need to remove the passengers now. ______________________________________
d. (handbag/aisle)
__________________________________________________________________
h. If you need to get the passengers out of the airplane, but not through the cabin doors. _______________________
__________________________________________________________________
1.2 Match the vocabulary to the descriptions below:
e. (passenger/choose seat)
1-Cabin depressurization 5- Escape chute
__________________________________________________________________
2- Oxygen masks 6- Ditching __________________________________________________________________
3- Forced landing 7- Brace for impact or heads down
4- Life rafts 8- Evacuation
f. (check in/in time)
a. (1) when the temperature drops suddenly __________________________________________________________________
b. ( ) They are used in case of depressurization __________________________________________________________________
c. ( ) In case of ditching, you must throw them out on the sea.
d. ( ) You must show the passengers how to get out of the airplane in case of emergency.
e. ( ) It protects the passenger from getting hurt.
f. ( ) The other way to get off the airplane in case of an emergency.
g. ( ) If an airplane crashes on the sea, this might happen.
h. ( ) It’s an emergency situation and passengers must follow the right procedures to improve their survival changes,
like adopting the brace position.
126 127
Emergency procedures UNIT 4: LESSON 3
3.2 Write the sentences with the appropriate verb tense in the right box: at the airport. After the image is analyzed, it will be deleted immediately. This factor will help to protect the passenger’s
privacy and dignity.
a. The passengers/ book a seat in the airplane. Until now passengers can still choose between the body scan (the virtual strip) or go through the traditional “pat down”
b. The flight/ arrive late in a good company. search done by the security agents; a relief for those who would die of embarrassment if someone saw them naked in
c. The flight attendant/ be rude. the body scan
d. The pilot/ well-trained. Some passengers believe it’s a good idea, since the traditional “pat down” involves touching and can be very intrusive.
e. Airports in big cities/organized. They also affirm that the body scan image doesn’t have a pornographic context, since its only aim is to improve security,
g. Pregnant women/priority. something that everybody wants to have without any room for error in this terrorism era.
h. Passengers/rude to the crew. The other advantage is that security lines will decrease considerable and the boarding process will become faster, in-
j. The captain/tired when flying. stantly creating less stress, since passengers won’t stand in lines forever and won’t have to be worried about terrorists
on board.
It’s also very important to emphasize that this body scanner won’t expose travelers to dangerous radiation, since it only
Should Shouldn’t
emits low-level radiation.
The passengers should book a seat in the airplane. ________________________________________
________________________________________ ________________________________________
4.1 Read the article and match the sentences:
________________________________________ ________________________________________
________________________________________ ________________________________________
________________________________________ ________________________________________ 1. ( ) “ Pat down” search is ______ a. Choosing the “pat down” search or the virtual search.
________________________________________ ________________________________________ 2. ( ) The new scan used at the airports ______ b. Isn’t dangerous to passengers because it doesn’t emit
________________________________________ ________________________________________ strong radiation.
________________________________________ ________________________________________ 3. ( ) Passengers have the option of_______ c. The traditional and old way to search for possible
________________________________________ ________________________________________ dangerous items passengers might be hiding.
________________________________________ ________________________________________
4. ( ) The scan’s radiation ____ d. Will be seen by one person and deleted immediately.
________________________________________ ________________________________________
________________________________________ ________________________________________ 5. ( ) The scan’s pictures _______ e. Will show a projection of the passenger’s naked body.
________________________________________ ________________________________________
5. Speaking
3.3 Complete the sentences with may, might, should or must:
Pretend that you’re in an interview for a job in a big airline company and answer these technical questions:
a. The airport shouldn’t (negative) work when it’s snowing. It’s very dangerous.
b. The flight _________ be delayed for tomorrow. a. What should you do in case of a cabin depressurization?
c. Passengers _______ have a passport or ID to fly. ________________________________________________________________________________________________
d. In every flight there _____ be a possibility of emergency procedures. b. What instructions should you give to the passengers in that situation?
e. Elders _______ have priority in lines and seats. ________________________________________________________________________________________________
f. On international flights passengers _______ (negative) carry bottles with more than 100ml in liquids and creams. c. What should you do first in case of an emergency landing?
g. Passengers with health problems _______ carry their medicine with the doctor`s prescription on board. ________________________________________________________________________________________________
h. The flight _____ be cancelled due to weather conditions. d. Who should you choose to seat near the emergency exit?
i. That flight attendant ______ get fired because of her bad behavior ________________________________________________________________________________________________
j. To fly an airplane a pilot _____ have an aviation certificate.
4. Article
Security scans show naked images of passengers
In the good old days, all passengers had to do when traveling by airplane was to remove their jackets and maybe shoes
when passing through a metal detector in the security area. Well, it used to be this way long before the tragedy in Sep-
tember 11th, 2001. After this sad date, passengers had to remove a little bit more, like belts and jewelry. People started
to get afraid of passing through the security area, and in many comedy shows jokes were made about passengers re-
moving their pants when passing through security in the future! Those who were afraid of this day can relax now: a scan
machine was invented to avoid this fearful day.
This new scan machine, called body scan, is basically an x-ray machine that produces detailed naked images of passen-
gers to increase the security on board. This scan is already in use in some airports around the world, like in New York
city, Washington and at the British International airport.
This full body scan is able to identify instantly any weapon or explosive hidden in any part of a passenger’s body. It’s ca-
pable of revealing a detailed outline of passenger’s genitalia, piercings and breast enlargements. The good news is that
the person who will analyze the passenger’s image isn’t the person next to the machine, but someone in a distant room
128 129
Test 11. How many passengers are on board?

a. 210
b. 120
1. Match the right word to the picture: c. 220
a. swim
b. ditch 12. What was the reaction of the passengers after the plane landed?
c. water landing a. They were afraid.
b. They were relieved.
2. Match the right word to the picture: c. They were angry.
a. ditch
b. emergency slide Complete the sentence using the correct modal verb:
c. escape swing
13. The passenger _____ be seated during take off.
3. Match the right word to the picture: a. may
a. oxygen masks b. might
b. air tube c. must
c. oxygen bottle
14. Passenger ____ use the lavatory during the flight.
4. Match the right word to the picture: a. must
a. ditch b. have to
b. brace position c. may
c. escape
15. The pilot _____ fly the airplane.
5. Match the right word to the picture: a. can to
a. decompression b. can
b. evacuation c. has
c. escape chute
16. I ____ do the course, but I’m not sure.
6. Match the right word to the picture: a. might
a. escape door b. can
b. emergency exit sign c. have to
c. fasten seat belts
17. Passengers ____ drink water during the flight.
7. Match the right word to the picture: a. should
a. life plane b. ought
b. life raft c. must
c. life vest
18. Flight attendants ______ be professional when working with passengers.
8. Match the right word to the picture: a. have to
a. forced landing b. could
b. ditch c. might
c. depressurization
19. It’s important that flight attendants ____ swim
Listen to the audio and answer the questions: a. can
b. might
9. What happened to the plane? c. may
a. It needed to make a forced landing.
b. It had a cabin depressurization. 20. What’s the past tense of ‘must?’
c. Nothing. a. musted
b. must
10. What does the flight attendant instruct the passengers to do? c. had to
a. Escape.
b. Pray. 21. I ____ be sent to Chile, but I don’t know yet.
c. Use the brace position. a. must
b. could
c. have to
130 131
22. ____ we please have another juice?

a. May something fun
b. Might
c. Do
Read the following and answer the questions:
Tips to survive an airplane crash

The main point you can need is to know the airplane well and identify where the emergency exits are. Look at your seat
and count the number of rows from your seat to the closest emergency exit.
Instead of acting like most of the passengers and ignoring the safety card information and the flight attendant demon-
stration, pay attention to it and read the card carefully. If there is any doubt, call a flight attendant and ask about it. Your
safety is more important than your shyness.
If there is an emergency crash landing, know how to adopt the brace position correctly. Put your head down, cross your
arms under your knees and keep your feet flat on the floor. Stay like this until the plane stops moving.
When the airplane stops moving after an emergency landing, there isn’t any time to lose. Every second counts and you
must get off the plane as soon as possible. Be careful to not get intoxicated by poisonous fumes. The best way to avoid
that is stay low to the ground while you go to the closest emergency exit. In other words: crawl to the emergency exit as
quick as you can.
Once you are off the plane, run as far away from the airplane as you can, as if you were running for your life (which you
would actually be doing), just in case there is an explosion. Try to find something large to protect you from a possible
explosion, like a tree, a rock or a building.
Don’t even think about grabbing your belongings. Just leave the airplane, since you can always buy new things, but you
can’t do the same about your life and health.
Answer the questions according to the text:

NOTES:
23. What position should you adopt in case of an emergency landing? ____________________________________________________________________________________
a. Use the brace position. ____________________________________________________________________________________
b. Use the emergency exit. ____________________________________________________________________________________
c. Use the life jacket. ____________________________________________________________________________________
____________________________________________________________________________________
24. What should be the first thing done when the airplane stops moving? ____________________________________________________________________________________
a. Evacuate as soon as possible. ____________________________________________________________________________________
b. Don’t breathe fumes. ____________________________________________________________________________________
c. Count every second. ____________________________________________________________________________________
____________________________________________________________________________________
25. What should everybody pay attention to before taking off? ____________________________________________________________________________________
a. Stop moving. ____________________________________________________________________________________
b. Not forgetting your bags. ____________________________________________________________________________________
c. Not getting intoxicated. ____________________________________________________________________________________
____________________________________________________________________________________
26. After you leave the airplane, what should you do? ____________________________________________________________________________________
a. Get away from the airplane in case of explosion. ____________________________________________________________________________________
b. Wait for someone to help you. ____________________________________________________________________________________
c. Throws rocks at trees. ____________________________________________________________________________________
____________________________________________________________________________________
27. What should you never do in an emergency according to the text? ____________________________________________________________________________________
a. Just leave the airplane. ____________________________________________________________________________________
b. Try to get all your things. ____________________________________________________________________________________
c. Escape without your belongings. ____________________________________________________________________________________
____________________________________________________________________________________
28. What will you do if the airplane is forced to ditch? ____________________________________________________________________________________
____________________________________________________________________________________
29. What happens if the airplane has decompression? ____________________________________________________________________________________
____________________________________________________________________________________
30. Explain what is the brace position. ____________________________________________________________________________________
132 133
Unit 4: Lesson 4 Damage UNIT 4: LESSON 4
Match the word to the correct picture: Listen to the audio and mark on the picture which parts of the airplane are damaged:
dented burnt intact 1. 2.

corroded torn cracked
collapsed twisted bent
The nose is ________
The landing gear is __________.
! !
! The old helicopter is ________.

3. Grammar
Grammar Point: Conditionals
3.1 Complete the sentences with the first conditional:

After the fire the aircraft was _______.
a. If the airplane takes off (take off) on time it will arrive ( arrive) at the airport at 8 p.m.
b. The pilot ________ (pass) the examination if he _______ (study) hard.
c. If you ________ (work) for this airline company you _______ (have) a good salary.
This plane has no damage, it is ______ . d. If he ________ (fly) with this airlines, the ticket ________ (be) cheaper.
e. She ________ (not -be) at the airport on time if she _______ (not-leave) home now.
f. The flight _______ (be) cancelled if the weather ________ (not-get) better.
g. If the passenger _______ (not-present) the passport, he _______ (not-travel).
The windshield is _____ because of a birdstrike. 3.2 Complete the sentences with the second conditional:
a. If I was (be) rich I would fly (fly) first class.

b. If it ________ (rain) the flight ________ (be) cancelled.
c. If the security system at the airport _______ (be) stronger that terrorism attack _______ (happen)
The seat is ______. d. If I _______ (win) the lottery I ________ (buy) my own airplane.
e. If I _______ (can) choose I ________ (work) only in international flights.
f. If my luggage _______ (be) lost in a flight I ________ (be) very angry at the company.
g. If the economic crisis _______ (get) worse many airline companies ________ break down.
After a hard landing the landing gear _____. 3.3 Complete the sentences with the third conditional:
a. The airplane crashed because the pilot fell asleep.

If the pilot hadn’t fell (fall) asleep the airplane wouldn’t have crashed (crash).
!
The propeller is ______. b. The flight attendant couldn’t fly because she got sick.
If the flight attendant _________ (got) sick she ________ (fly).
c. They missed their flight because they got stuck in traffic.

If they _________ (get) stuck in traffic they _________ (miss) their flight.
d. The wind was so strong that it caused heavy turbulence in the flight.
If the wind ___________ (be) so strong there __________ (be) heavy turbulence.
134 135
Damage UNIT 4: LESSON 4
e. I couldn’t fly because I lost my ID. e. They/not speak/English/be/international/ pilots.

If I _________ (lose) my ID I _________ (fly). ________________________________________________________________________________________________
________________________________________________________________________________________________
f. I flew economy class because I didn’t have enough money.
If you ________ (save) your money you _________ (buy) a first class ticket. f. It/ rain/ I/ not fly/this afternoon.
________________________________________________________________________________________________
g. Yesterday I almost missed my flight. ________________________________________________________________________________________________
What _______ you _________ if you _________ the flight?
g. You/fly again/ this company/the crew/be/rude.
3.4 Look at the pictures and choose the right option: ________________________________________________________________________________________________
________________________________________________________________________________________________
a. Passengers would be much happier______________ i. (X) If airline companies served better meals on board.
ii. ( ) If airline companies serve better meals on board. h. They/miss/flight/travel/car.
________________________________________________________________________________________________
________________________________________________________________________________________________
! 3.6 Rewrite the sentences using shall, may, can, might, could or should when it’s possible:
b. If you fly first class ___________________ i. ( ) The seat was more comfortable.
ii. ( ) The seat will be more comfortable. a. The flight will be late if the airplane doesn’t leave the airport now.
The flight may be late if the airplane doesn’t leave the airport now.
b. That airline company wouldn’t have been sued if the flight attendant hadn’t been so rude.
! ________________________________________________________________________________________________
c. If you hadn’t missed that flight________________ i. ( ) You would be in the airplane crash.
ii. ( ) You would have been in the airplane crash.
c. If I won a free ticket I would fly to Thailand.
________________________________________________________________________________________________
d. If she wasn’t so rude to the flight attendant, the company wouldn’t have classified her as an unruly passenger.
! ________________________________________________________________________________________________
d. If you hadn’t checked in 30 minutes before the i. ( ) You wouldn’t have missed your flight.
departure time __________________ ii. ( ) you would miss your flight.
e. If you don’t report to the company what happened with your baggage, you won’t get new bags.
________________________________________________________________________________________________
f. If I was a flight attendant I’d know many countries.

e. If she comes by taxi__________ i. ( ) She wouldn’t have to spend so much money on ________________________________________________________________________________________________
airport parking when she arrives from Florida.
ii. ( ) She won’t have to spend so much money on g. If I had slept before the flight, I would have been very bored during the flight.
airport parking when she arrives from Florida. ________________________________________________________________________________________________
3.5 Create sentences using the conditionals with the words given:
4. Reading
The airplane was flying and passed through a severe thunderstorm. There was a lot of turbulence. When we landed we
a. You/ book a seat/ window seat. saw there were a lot of dents on the nose because of the hail. The windshield was also cracked. I don`t know how the
If you had booked a seat you would have a window seat now. pilots could see with the cracked windshield. I talked to the pilot and asked him about the worst situation he experienced
in his career. He told me that once he landed so hard that the landing gear collapsed. Another pilot told me that once his
b. She/ have only handbag/ save time/check in. rudder bent and it was difficult to control the aircraft. He was worried that his entire vertical stabilizer would tear off.
________________________________________________________________________________________________
________________________________________________________________________________________________
1. What happened to the nose of the airplane? __________________________________________________________
c. We/ be/ on vacation/ travel/ Florida. ________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________ 2. Why did the landing gear collapse? _________________________________________________________________
________________________________________________________________________________________________
d. He/can/ work/ Flying High airlines.
________________________________________________________________________________________________ 3. What was the pilot worried about? __________________________________________________________________
________________________________________________________________________________________________ ________________________________________________________________________________________________
136 137
5. Speaking Test
Describe the pictures below: 1. Match the right word to the picture:
a. dent
b. burnt
c. cracked

a. bent
b. dent
c. went
a. ____________________ b. ____________________ c. ____________________ e. ____________________

______________________ ______________________ ______________________ ______________________
______________________ ______________________ ______________________ ______________________ a. cracked
______________________ ______________________ ______________________ ______________________ b. intact
______________________ ______________________ ______________________ ______________________ c. twisted
!
______________________ ______________________ ______________________ ______________________
a. intact
b. cracked
c. burnt

a. cracked
something fun b. collapsed

c. twisted

a. intact
b. torn
c. bent
7. Which word goes with the picture?

a. dent
b. twisted
c. corrosion

a. Torn
b. Intact
c. Dented
9. The airplane is ___:

a. dented
b. cracked
c. burnt
10. The airplane is ___.

a. dented
b. torn
c. burnt
11. If I ever ____ one day, I ____ the way to the emergency exit
a. fly/would memorize
b. fly/will memorize
c. flew/will memorize
138 139
12. If the airplane____ we ___ all die. 22. What happened to the airplane?
a. Crashes/would die a. It crashed onto a tree
b. Crashed/would die b. A bear attacked it.
c. Crashed/will die c. It crashed into an iceberg.
13. If the pilot ____ more attention, the airplane ___ . 23. Which part of the airplane was bent?
a. Had paid/wouldn’t have burned a. the doors
b. Paid/wouldn’t have burned b. the vertical stabilizer
c. Pay/wouldn’t have burned c. the cockpit window shield
14. If the landing ____ smoother, the airplane`s nose ___ . 24. What part of the airplane was dented?
a. is/ wouldn’t be dent. a. the doors
b. was/wouldn’t be dented. b. the vertical stabilizer
c. was/ wouldn’t have been dented. c. the cockpit window glass
15. If the flight crew ___ competent, the flight ___ . Listen to the audio and choose the right option:
a. Is/will be safer
b. Was/will be safer 25. When was he flying the airplane?
c. Will be safer/is a. September 20th
b. September 12th
16. If he ___ a chance, he ___ in the airplane. c. September 2nd
a. Had had/ wouldn’t have gotten
b. Had/will get 26. What caused the accident?
c. Wouldn’t have got/had had a. A cloud of volcanic ash
b. A storm
17. The airport ___ bigger if they ___ it. c. A headwind
a. Would be/renovated
b. Renovated/would be 27. What happened to the airplane?
c. Will be/renovated a. Its nose was dented
b. Its landing gear collapsed
18. The flight ___ late if it ____ now. c. Its landing gear was twisted
a. may be/doesn’t leave
b. would be/doesn’t leave Describe the picture:
c. doesn’t leave/may be
28. __________________________________________________________________________________
19. The passenger ___ the flight if he ___ to the gate. __________________________________________________________________________________
a. Doesn’t rush/might miss __________________________________________________________________________________
b. Might miss/doesn’t rush __________________________________________________________________________________
c. Could have/doesn’t rush __________________________________________________________________________________
__________________________________________________________________________________
20. We ___ to Las Vegas if we ___ money.
a. might/had
b. had/could fly 29. __________________________________________________________________________________
c. could fly/had __________________________________________________________________________________
__________________________________________________________________________________
21. If a passenger ___ his luggage, it ___ his luggage was lost. __________________________________________________________________________________
a. Didn’t find/could mean __________________________________________________________________________________
b. Doesn’t find/could mean __________________________________________________________________________________
c. Isn’t find/could mean
Read the following and answer the questions: 30. __________________________________________________________________________________

__________________________________________________________________________________
A private airplane flew to the wild side of Alaska with a fisherman and a chartered pilot. They left a box and fish in the __________________________________________________________________________________
plane. Unfortunately a bear could smell it and destroyed the plane. Apparently the bear sat on the vertical stabilizer be- __________________________________________________________________________________
cause it was completely bent and the doors were also torn off. Besides all that, the windshield was cracked. It took days __________________________________________________________________________________
to fix the airplane and a lot of effort. __________________________________________________________________________________
140 141
UNIT 5:
Interviews and Announcements
Unit 5: Lesson 1 Aviation today UNIT 5: LESSON 1
1. Vocabulary 2.2 Listen to these different passenger’s flight reviews and complete the tables according to what is said in
the listening:
Aviation Today
Low cost X Traditional Airlines Review A Review B Review C Review D
Kind of company Low cost

Low cost flights started in the U.S.A. with Southwest Airlines. Class ------------------------
It started a revolution in the aviation field since these com-
Positive comments The seat offered good
panies became very popular as a result of their extremely privacy.
low fares (prices). The reason for these competitive fares is
Negative comments No footrest in the seat
that on board service (like the in-flight meal, headphones and
drinks) isn’t included. Everything used and consumed in flight
is charged, including a fare to check in your luggage. When
the passenger buys the ticket, it only includes the seat, no 3. Grammar
other frills. A famous low cost company in Europe is RyanAir.
! Grammar Point: Perfect Tenses
1.1 Write a (L) for the words related to low-cost airlines and a (T) for the words related to the traditional
airlines: 3.1 Write sentences following the example below:
a. (L) Low fares b. ( ) assigned seats c. ( ) Classes division: eco d. ( ) single airplane make,
nomy class and first class such as Airbus A320s. a. Anne lost her passport yesterday. She didn’t find her passport today.
Anne has lost her passport.
! ! ! b. ! Bob’s flight was cancelled yesterday. He didn’t fly today.

e. ( ) On board service
! f. ( ) Heavier weight allow- g. ( ) Many crew members h. ( ) on board service _____________________________________________________________________
menu ance included in the ticket _____________________________________________________________________
!
c. Joe didn’t have money to buy an airplane ticket. Nobody gave him money.
_____________________________________________________________________
! _____________________________________________________________________
2. Listening !
d. They didn’t find their baggage on the carousel at the airport. They didn’t make a
complaint until now.
2.1 Listen to the Travel Cheap magazine’s survey and write down the passenger’s answers to the survey: _____________________________________________________________________
_____________________________________________________________________
a. Does the passenger consider flying low cost flights? ____________________________________________________
_____________________________________________________________________________________________
!
b. What is the worst part of flying with low cost companies? ________________________________________________ e. Sarah didn’t sleep last night. She needs to work all day today because she is a flight
____________________________________________________________________________________________ attendant and she has many flights to work.
c. Does the passenger still buy traditional airline tickets? Why? _____________________________________________ _____________________________________________________________________
_____________________________________________________________________________________________ _____________________________________________________________________
d. How long does the survey take? ___________________________________________________________________
_____________________________________________________________________________________________
f. Derek studied English last year. This year he still has English classes.
e. In the passenger’s opinion, is it worth it to fly with low cost companies? ____________________________________ ! _____________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________
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Aviation today UNIT 5: LESSON 1
3.2 Complete the sentences with the present perfect: Grammar Point: Perfect Continuous Tense
a. Monica hasn’t worked (not-work) on national fights since she learned English and Spanish. 3.5 Look at the pictures and write sentences according to what you see in the images:
b. Bob and Daniel ___________ (be) very irresponsible with the flight schedules this year.
c. I ___________ (become) less afraid of flying since I started flying every week for business. a. (wait/30 minutes)
d. _______ you ________ (see) a medical emergency during a flight? Passengers have been waiting for 30 minutes.
e. We _________ (not - fly) first class anymore since the big crisis.
f. HG Flying Airlines ________ (cut) a lot of costs to reduce its expenses.
g. It __________ (not - rain) that hard this year. Last year it rained almost every week!
h. He _________ (not - buy) so many things at the duty free shop as he used to. I think he is having financial problems. b. (push/through! the airport)
i. I ___________ (not - do) anything to improve my English lately. I think I should start studying more. ________________________________________________________
j. _____ he ______ (speak) to the captain every flight? He shouldn’t distract the captain like that. ________________________________________________________
________________________________________________________
3.3 Look at the pictures and write sentences with the verbs given using the present perfect:
! 15 minutes)
c. (pass security/last
a. (Josh/call/flight attendant/many times) ________________________________________________________
Josh has called the flight attendant many times. ________________________________________________________
________________________________________________________
d. (check in/all morning)

________________________________________________________
b. (crew/welcome/passenger/the morning) ________________________________________________________
________________________________________________________ ________________________________________________________
________________________________________________________
________________________________________________________ !
e. (fly/12 hours)
________________________________________________________
________________________________________________________
c. (airplane/fly/7 hours) ________________________________________________________
________________________________________________________ !
________________________________________________________ f. (sleep/flight)
! ________________________________________________________ ________________________________________________________
________________________________________________________
________________________________________________________
!
d. (passengers/stow/handbags)
!
________________________________________________________
________________________________________________________
________________________________________________________ 3.6 Choose between the present perfect and present perfect continuous:
a. Judy: How long have you been (be) in Canada Airways?

e.
!
(lady/travel/ a lot/ recently) Claude: I ___________ (work) here for more than three years.
________________________________________________________
________________________________________________________ b. I ___________ (have) the same travel suitcase for more than ten years. I’m thinking about buying a new one.
________________________________________________________
c. I ___________(love) flying since I was a child. You might even call me a “flight-oholic.”
d. Matt and Sarah ___________ (have) some difficulties in their positions in the airline company lately, so they
!
3.4 Complete the sentences with the past perfect: ___________ (go) to different job interviews. I hope they work everything out.
a. The airplane had taken off (take off) when the last passenger arrived at the airport. e. John ___________ (work) for the government since he graduated from Harvard University. Until recently, he
b. I __________ (book) my seat one week before I booked other tickets for my relatives. ___________ (enjoy) his work, but now he is talking about becoming a pilot.
c. The flight attendant _________ (serve) lunch when the passenger asked for more food.
d. ________ the pilot ________ (check) the weather conditions before the airplane departure? f. Lately, I ___________ (think) about flying in a different company because I ___________ (become) dissatisfied
e. The pregnant lady _________ (have) any health problems until she argued with the flight attendant on board. with the customer conditions at this company.
f. The baby _________ (cry) on board until we arrived.
g. I ________ (check in) when it was time to board. g. I ___________ (travel) in Sky airways for more than five years and during that time I ___________ (see) many
h. ______ they _______ (get) their bags when you called them? changes in its fares.
i. I _______ (fasten) my seatbelt when the turbulence started.
146 147
3.7 Complete the sentences with the past perfect continuous:

4. Listening
a. The pilot is tired because he had been flying (fly) too much.
b. She ______________ (do) the check in when the flight was suddenly cancelled. 4.1 Read the following article about low cost companies and its history:
c. _____ the crew _______________ (work) when the turbulence started?
d. You _______________ (not-wait) for your cousin for more than 15 minutes when her flight arrived. Low cost companies
e. The passenger _______________ (sleep) when the flight attendant asked him to get ready for the landing.
f. That company _______________ (get) only good reviews until that terrible accident happened. Nowadays the most successful low cost airline companies are RyanAir and EasyJet.com. The market nowadays is very
g. I _______________ (look) for a bookshop at the airport when I finally saw one. favorable to this kind of industry, since after the economic crisis people can’t spend a lot of money.
h. The cabin crew _______________ (argue) a lot when the company decided to change the crew members.
i. The passengers _______________ (complain) about the flight fares until the low cost companies emerged. Why low cost flights are cheap:
j. The airport _______________ (get) too busy until the low cost companies decided to use secondary airports.
Low cost flights are very different from the traditional ones. Low cost flights don’t offer any luxuries or amenities, but
3.8 Transform the 2 sentences into one sentence using the appropriate tense: they offer good fares and the minimum safe and organized structure possible. By cutting these costs they can offer very
competitive prices:
a. Mary was driving to the airport. Mary noticed that she • Ticket sales are done on the internet because doing it this way helps save money in paying salaries.
forgot her passport at home. Mary had been driving to the airport when she • Secondary and smaller airports are used. The positive point is that they have less traffic.
noticed that she had forgotten her passport. • No meals are served for free. You can buy some snacks which are listed on an in flight menu.
• Fewer crew members.
• All flights are full with no empty seats in order to cover all the flight costs.
b. Joe was looking for the Sky Airways terminal. Joe Characteristics of low cost companies
!
found the airport customer’s service. _____________________________________________
_____________________________________________ Low cost companies need to follow some measures in order to keep the business working. Some of them are listed
_____________________________________________
below:
_____________________________________________
• A single passenger class for everybody.

• Airplanes have more seats and less leg room.
c. Angelina passed the security at the airport. Angelina
• There is a lower weight allowance for luggage and hand-bags than in the traditional companies.
was stopped by 2 officers. _____________________________________________
• No free meals or beverages are served on board, but they are available to buy.
_____________________________________________
_____________________________________________ • Crew members are responsible for many tasks, since there are fewer crew members.
_____________________________________________ • Connections happen in smaller and secondary airports.
• Online ticket sales.
!
d. Carlos carried his heavy bags along half of the termi-
nal. Carlos rented a trolley. _____________________________________________ a) What are the most successful low cost European companies nowadays?
_____________________________________________ __________________________________________________________
_____________________________________________ __________________________________________________________
_____________________________________________
b) How do low cost airlines keep their fares so low?
! __________________________________________________________
e. Joe waited for 20 minutes at the waiting room at the __________________________________________________________
airport. Joe boarded after 30 minutes. _____________________________________________
_____________________________________________ c) List 3 characteristics of all low cost airline companies:
_____________________________________________
__________________________________________________________
_____________________________________________
__________________________________________________________
!
f. Jenny took 30 minutes to pass security. Jenny had to
walk through the metal detector many times. _____________________________________________
5. Speaking
_____________________________________________
_____________________________________________ a. What are some of the differences between a low cost airline and a conventional airline?
_____________________________________________
b. As a pilot/flight attendant, do you prefer to work for a low cost airline company or a conventional airline?
!
148 149
Test 9. Choose the right option:

a. ( ) Mary had been walking to gate 05 when she noticed that she forgot her bag on the café’s table.
b. ( ) Mary walking to gate 05 when she noticed that she forgot her bag on the café’s table.
1. What is the main difference between low cost airlines and the traditional airlines? c. ( ) Mary had walked to gate 05 when she noticed that she forgot her bag on the café’s table.
a. ( ) While low cost companies offer cheaper prices and less luxury, the traditional ones are more expensive and d. ( ) Mary had been walking to gate 05 when she noticed that she had forgotten her bag on the café’s table.
have more frills.
b. ( ) While traditional companies offer cheaper prices and less luxury, the low cost ones are more expensive and 10. She ______________ a coffee at the airport cafe when the flight _____ suddenly delayed.
have more frills. a. ( ) had been having/ had been
c. ( ) There is no difference between them. b. ( ) have/was
d. ( ) While low cost companies fly to very few places, the traditional ones have many more routes. c. ( ) had been having/ was
d. ( ) had/had been been
2. Which answer is not related to low cost?
a. ( ) Low fare. 11. How long __________ in British Airways?
b. ( ) No frills. a. ( ) did you be
c. ( ) Low prices. b. ( ) have you been
d. ( ) High fare ! c. ( ) have you be
!
d. ( ) did you were
3. Which answer isn’t related to a low cost company? !
a. ( ) Board service menu with prices. 12. I ___________ flying since I was a child.
b. ( ) Full aircraft capacity. a. ( ) enjoyed
c. ( ) Assigned seats. b. ( ) did enjoy
d. ( ) Secondary airports. c. ( ) have enjoyed
d. ( ) had enjoyed
4. Which answer isn’t related to a traditional airline?
a. ( ) Heavier weight allowance 13. Carlos _____ his heavy bags through half of the terminal when he ________ a trolley.
b. ( ) Board service a. ( ) carried /rented
c. ( ) Few crew members b. ( ) have been carrying/rented
d. ( ) Classes division ! c. ( ) had been carrying/had rented
d. ( ) had been carrying/rented
5. The following sentence is typical of a: “Tickets sales are direct, internet being the main channel. By reducing the !
chain, costs are reduced.” 14. I _______________ for a good internet cafe at the airport when I finally ___ one.
a. ( ) Low cost company. a. ( ) had been looking/saw
b. ( ) Traditional company. b. ( ) was /had seen
c. ( ) None of them. c. ( ) had been looking/had seen
d. ( ) Both of them. ! d. ( ) Have been/had seen.
6. The following sentence is typical of a: “Old, big and varied airplanes” 15. Lately, I ___________ flying for a different company.
a. ( ) Low cost company. a. ( ) flew
b. ( ) Traditional company. b. ( ) had flown
c. ( ) None of them. c. ( ) have considered
d. ( ) Both of them. d. ( ) had been considering
7. The following sentence is typical of a: “Single passenger class, with free choice of the seating place.“ Listen to the following audio and answer the questions:
a. ( ) Low cost company.
b. ( ) Traditional company. 16. Complete the sentence: “I ________ at many airlines companies in my career.”
c. ( ) None of them. a. ( ) work
d. ( ) Both of them. ! b. ( ) have worked
c. ( ) have work
8. The following sentence is typical of a: “The airplanes have more seats and the leg room is smaller in each seat” d. ( ) have been work
a. ( ) Low cost company.
b. ( ) Traditional company. 17. The pilot’s name is:
c. ( ) None of them. a. ( ) Captain Russel
d. ( ) Both of them. b. ( ) Captain Ross
! c. ( ) Captain Dave
d. ( ) Captain Richard
150 151
18. The pilot has been working at his present company for: NOTES:
a. ( ) 18 years ____________________________________________________________________________________
b. ( ) 2 years ____________________________________________________________________________________
c. ( ) 5 years ____________________________________________________________________________________
d. ( ) 8 years ____________________________________________________________________________________
____________________________________________________________________________________
19. Would you prefer to work for a low cost company or a traditional airline? Why? ____________________________________________________________________________________
____________________________________________________________________________________
20. Describe your ideal schedule. ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
something fun ____________________________________________________________________________________

____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
! ____________________________________________________________________________________
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152 153
Unit 5: Lesson 2 Announcements UNIT 5: LESSON 2
1. Vocabulary b. Door Enclosure
1. Behalf of ( ) Flying speed

In flight announcements 2. Miles ( ) Representing _______
3. Ground speed ( ) When something is in the full vertical position form-
1.1 Put these topics for announcements in a logic order:
ing 90 degrees.
4. Upright position ( ) A distance measurement
( ) Descent
( ) Door closure
( ) Before take off “Ladies and gentlemen, this is Serena and I’m the cabin chief in charge of this flight. On (I) _____ Captain X and the
(1) Boarding entire crew, I would like to welcome you aboard JKH Airlines flight 786, non-stop service from Dubai to India (then
( ) Final approach continuing on to Australia with an intermediate stop in Nigeria). This flight will last ¬20 hours and 10 minutes. We will
( ) Before safety demonstration be flying at an altitude of XXX feet at a (II) __________ of XXX (III) ________ per hour. We request that you set your
( ) After landing seat backs and tray tables in their full (IV) ______. Remind to check if your seat belt is fastened. From this moment,
( ) Ascent all electronic equipment must be off. Thank you.”
1.2 Match the following words to their synonyms or explanations and then complete the spaces in the c. Safety Demonstration Announcement:
announcements with words from the 2 columns:
1. Tray table ( ) To put something in a lower position.
a. Boarding Announcement 2. Flow ( ) Band
3.Buckle ( ) Clasp
1. Underneath ( ) restroom
4. Strap ( ) The table attached to the back of the seat in front of
2. Lavatories ( ) nautical
your seat.
3. Navigational (I) under
5. Pull down ( ) Rear
4. Folding trays ( ) make it stop working
6. Aft ( ) A current.
5. Prohibited ( ) tables
6. Equipment ( ) alter
Ladies and gentlemen, good morning,
7. Overhead Bin ( ) surroundings; atmosphere Welcome aboard HJK Airways flight number 567 from Tokyo to Paris, which stops in London.
8. Tamper ( ) to change your seat I’m your cabin chief John responsible for this flight.
9. Devices ( ) equipage We remind you to put your seat into the upright position, close and lock your (I) ______ for take off. In case of de-
pressurization, oxygen masks will drop down in front of you. (II) _______ one of the masks to start the (III) ______.
10. Disable ( ) handbag compartment
Place it over your nose and mouth, adjust the (IV) _______ and breathe normally. Place your masks on first and then
11. Reseat ( ) not allowed
help other people. Floor lighting along the cabin will guide you to 06/08 exits: 02 front doors, 02/04 over wing exits 02
12. Environment ( ) apparatus rear doors. Seat belts must be fastened until the seat belt sign is off and during the flight when seated. To fasten your
13. Stow ( ) pack away seat belt, insert the metal tip into the (v) ______ and adjust the strap. To release, lift the top of the buckle. Please
14. Destroy ( ) damage read the special procedures card located in the seat pocket in front of you. In case of emergency landing please use
one of the bracing positions in the card. Survival kits are located in front and (VI) ______ areas. Use your seat cushion
or life vest for flotation in an event of ditching. We’re glad to have you on board HJK Airways and hope you enjoy the
“Dear passengers, the Fasten Seat Belt sign has been turned on. At this moment please (I) stow your hand luggage flight.
(II) _______ the seat in front of you or in the (III) _____. Please remain seated and fasten your seat belt. We remind We’re dimming the cabin lights for take off.
you to put your seat back and (IV) ______ in their full upright position.
If you are sitting by an emergency exit, we request you to read and pay careful attention to the safety instructions 2. Listening
card located by your seat. If you don’t wish to be seated by an emergency exit, please contact a member of the crew
and ask to the flight attendant to (V) ________ you. 2.1 Listen to the following announcements and choose the right option:
At this time, we request that all cellular phones, pagers, radios and remote controlled toys be turned off for the dura- 1. Announcement A
tion of the flight, as these items might interfere with the (VI) _________ and communication (VII) _________ on this a. ( ) Landing announcement
aircraft. All other electronic (VIII) ________ should also be turned off until we fly above 10,000 feet. We will notify b. ( ) On board service announcement
you when it is safe to use such devices. c. ( ) Welcome announcement
This is a non-smoking flight. British Airlines is proud to offer its passengers a smoke-free (IX) _________. Smoking is 2. Announcement B
(X) _________ on the entire aircraft, including the (XI) ________. (XII) _________ with, (XIII) ________ or (XIV) a. ( ) Ascent announcement
__________ the lavatory smoke detectors is prohibited by law. b. ( ) Descent announcement
c. ( ) Take off announcement
We’re glad to have you on board.
154 155
Announcements UNIT 5: LESSON 2
3. Announcement C 3.3 Look at the pictures and choose the best option:
a. ( ) Safety announcement
b. ( ) Immigration announcement a. They are (still/yet) doing the check in.
c. ( ) Entertainment announcement
4. Announcement D
a. ( ) Door enclosure announcement !
b. ( ) Immigration announcement b. I’ve (already/yet) printed the board ticket on the company’s website.
c.. ( ) Non smoking announcement
5. Announcement E
a. ( ) Welcome on board announcement
!
b. ( ) Landing announcement c. They haven’t turned off the fasten seatbelt light (still/yet).
c. ( ) Descent announcement
!
3. Grammar d. The flight attendant is (already/still) serving lunch. Wait until after she finishes to
call her!
Grammar Point: Already, yet and still
3.1 Complete the sentences with already, yet or still:

e. The airplane has (already/still) taken off. Now it’s too late, sorry.
a. I’m still studying to be a flight attendant.

b. He is _______ a pilot, but he doesn’t have a job _______.
c. There are _______ 3 hours to go before we land.
d. The airport has _______ cancelled all flights tomorrow.
e. You haven’t gotten your passport _______.
4. Article
f. The travel insurance company _______ hasn’t paid for the lost baggage.
g. It isn’t time to board _______.
h. I’ve _______ called the flight attendant 3 times and she _______ hasn’t come here.
i. Have you _______ checked in? Read the following article and fill in what kind of announcement each one is.
j. He hasn’t bought the ticket _______.
In-Flight Announcements
3.2 Write sentences using already, still and yet following the example below:
Occasionally flight attendants make the ‘in-flight safety lectures’ and on board announcements a bit more
a. I bought a ticket to Miami for my cousin, but she told My cousin has already gone to Miami. entertaining. Here are some examples that people have heard or reported:
me later that she went to Miami in 2005.
a. On landing into Alice Springs in the Northern Territory, a notoriously windy airport during certain months, we
b. The airplane was supposed to arrive at 5:30 p.m. It ____________________________________________
is 6:00 p.m. now and the airplane hasn’t arrived on ____________________________________________ bounced on the runway and it felt as if we landed twice, while taxiing to the terminal the cabin manager started her
time. announcement with, ”Welcome to Alice Springs. Welcome to Alice Springs...” (Arrival announcement)
c. The flight attendant served the food one hour ago. It ____________________________________________
b. On a flight with a very ‘senior’ flight attendant crew, the pilot said, ‘Ladies and gentlemen, we’ve reached cruising
was announced that there won’t be any more board ____________________________________________
food service. altitude and will be turning down the cabin lights. This is for your comfort and to improve the appearance of your flight
attendants.’ (_____________________________________)
d. I arrived at the airport one hour ago and I’m wait- ____________________________________________
ing for my luggage. My luggage hasn’t come on the ____________________________________________
carousel. c. Heard on an Air New Zealand flight; ‘Ladies and gentlemen, if you wish to smoke, the smoking section on this air-
plane is on the wing and if you can light them, you can smoke them.’ (_____________________________________)
e. The senior has called the flight attendant 15 minutes ____________________________________________
ago. It has been 30 minutes since he called and the ____________________________________________
flight attendant hasn’t come. d. On landing, the flight attendant said, ‘Please be sure to take all of your belongings. If you’re going to leave any-
thing, please make sure it’s something we’d like to have.’ (_____________________________________)
f. There was an airplane crash yesterday. The company ____________________________________________
is looking for the passenger list before it gives the list ____________________________________________
to the media. e. From an Air NZ employee: ‘Welcome aboard Air NZ Flight 245 to Wellington. To operate your seat belt, insert the
metal tab into the buckle, and pull tight. It works just like every other seat belt and, if you don’t know how to operate
one, you probably shouldn’t be out in public unsupervised.’ (_____________________________________)
f. ‘In the event of a sudden loss of cabin pressure, masks will descend from the ceiling. Stop screaming, grab the
156 157
mask, and pull it over your face. If you have a small child traveling with you, secure your mask before assisting with
theirs. If you are traveling with more than one small child, pick your favorite.’ (_______________________________)
Test
g. As you exit the plane, make sure to gather all of your belongings. Anything left behind will be distributed evenly 1 – 5, Match the following announcements to the right topics:
among the flight attendants. Please do not leave children or spouses.’ (_____________________________________)
a. Good morning, ladies and gentlemen. 1. ( ) Welcome on board announcement

h. Another flight attendant’s comment on a less than perfect landing: ‘We ask you to please remain seated as Captain Welcome aboard Korean Air flight 493 bound for Taipei.
Kangaroo bounces us to the terminal.’ (_____________________________________) We’d like to apologize for the delayed take off.
Please fasten your seat belt.
i. Just after a very hard landing in Sydney the flight attendant came onto the intercom and said, ‘That was quite a We remind you that this is a non smoking flight.
bump, and I know what y’all are thinking. I’m here to tell you it wasn’t the airline’s fault, it wasn’t the pilot’s fault, it Thank you.
wasn’t the flight attendant’s fault, it was the asphalt.’ (_____________________________________) b. The use of all radio transmitting devices is forbidden ! regulation announcement
2. ( ) Government
during all flight as they can interfere with the airplane
j. ‘Your seat cushions can be used for flotation and, in the event of an emergency water landing, please paddle to instruments. All portable electronic devices such as
shore and take them with our compliments.’ (_____________________________________) walkman’s, computers, calculators, must be off during
take off and landing. The use of cell phones is strictly
forbidden during the flight.
!
5. Speaking c. Dear passengers! The safety information card is located
in the seat pocket in front of you. We’d like you to read
3. ( ) Safety Announcement
it as it shows the emergency procedures to be followed

Make the following announcement. if necessary.
Life jackets are located in under your seat. To put it
on, place it over your head. Clip on the waistband and
a. Imagine that you have a medical emergency on board. Make an announcement requesting the help of a doctor.
pull it tight. Please do not inflate it while inside the air- !
plane. An evacuation slide and life raft is at each door.
In case of depressurization, oxygen masks will drop
down in front of you. Please pull the mask down and
place it over your mouth and nose. If you are traveling
something fun with a child, please help yourself first, then the child.
Breathe normally.
d. If you are traveling in first or business class, controls for 4. ( ) Entertainment Service announcement
your reading flight, the flight attendant call button and
the in-flight entertainment system can be found in your
seat armrest. In economy class, these can be found on
top your seat armrest. To adjust your seat, push the
round button beside the panel. Toilets for passengers
seated in the economy cabins are located at the front,
middle and rear of these cabins.
!
e. Dear passengers, at the moment we’re approaching 5. ( ) Farewell Announcement
Milan city, local time 09:00 p.m. We request you to
remain seated with your seatbelt fastened. Tray tables
must be stowed and your seat must be in the upright
position and carry-on luggage stored in the overhead
lockers or under the seat in front of you. We remind
you to please make sure all electronic devices are off
for safety reasons..
! !
People wonder where the aviation glamour has gone...
6. The announcement done before they close the cabin doors is:
a. ( ) Emergency landing announcement.
b. ( ) Medical emergency announcement.
c. ( ) Final approach announcement.
d. ( ) Door closure announcement.
7. In the airplane the flight attendants act on behalf of the Company. A similar word for the italics word is:
a. ( ) Pushback
b. ( ) Represent.
c. ( ) Device.
d. ( ) Tamper.
158 159
8. What is an Overhead bin? 19. I am ____ trying to get a job. I have not been lucky enough to find one _____.
a. ( ) It’s a cargo. a. ( ) still, yet
b. ( ) it’s the place where the food is in the aircraft. b. ( ) yet, still
c. ( ) it`s the place where the captain is. c. ( ) already, already
d. ( ) It`s the same as a overhead compartment. d. ( ) none
9. Mouthpieces are _____. 18. Make an announcement to the passengers explaining that the take off will be delayed because of
a. ( ) Kind of medicine in case of an heart attack. technical problems.
b. ( ) Special food carried for babies in flight.
c. ( ) Object used to inflate the life vest. 19. Make an announcement requesting medical help on board the plane.
d. ( ) A part of the oxygen mask.
20. Make an announcement to the passengers asking them to fasten their seats because the aircraft is
10. What is a seat? about to experience turbulence.
a. ( ) It’s a kind of trolley.
b. ( ) It’s medical emergency equipment.
c. ( ) It`s an object that floats. NOTES:
d. ( ) It’s a piece of the aircraft where passengers sit on. ____________________________________________________________________________________
____________________________________________________________________________________
11. What is a Farewell Announcement? ____________________________________________________________________________________
a. ( ) It`s an announcement to welcome the passengers to the destination. ____________________________________________________________________________________
b. ( ) It`s an announcement to prepare the passengers for landing. ____________________________________________________________________________________
c. ( ) It`s an announcement to prepare the passengers for emergency landing. ____________________________________________________________________________________
d. ( ) It`s an announcement made before the cabin doors are closed. ____________________________________________________________________________________
____________________________________________________________________________________
12. Tighten is the same as: ____________________________________________________________________________________
a. ( ) Close. ____________________________________________________________________________________
b. ( ) Fasten. ____________________________________________________________________________________
c. ( ) Open. ____________________________________________________________________________________
d. ( ) Remain. ____________________________________________________________________________________
____________________________________________________________________________________
13. This sentence is part of what kind of announcement? “Now we request your full attention as the flight ____________________________________________________________________________________
attendants demonstrate the safety __________ in this aircraft”. ____________________________________________________________________________________
a. ( ) Boarding announcement ____________________________________________________________________________________
b. ( ) Final approach ____________________________________________________________________________________
c. ( ) Before Safety demonstration announcement. ____________________________________________________________________________________
d. ( ) After landing announcement. ____________________________________________________________________________________
____________________________________________________________________________________
14. The plane hasn’t arrived ______. ____________________________________________________________________________________
a. ( ) still ____________________________________________________________________________________
b. ( ) yet ____________________________________________________________________________________
c. ( ) already ____________________________________________________________________________________
d. ( ) none ____________________________________________________________________________________
____________________________________________________________________________________
15. We are ______ training to be pilots. ____________________________________________________________________________________
a. ( ) yet
b. ( ) still
! ____________________________________________________________________________________
____________________________________________________________________________________
c. ( ) already ____________________________________________________________________________________
d. ( ) none ____________________________________________________________________________________
! ____________________________________________________________________________________
16. We have _____ arrived at our destination, that was quick! ____________________________________________________________________________________
a. ( ) still ____________________________________________________________________________________
b. ( ) yet ____________________________________________________________________________________
c. ( ) already ____________________________________________________________________________________
d. ( ) none ____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
! ____________________________________________________________________________________
160 161
Unit 5: Lesson 3 Interviews 1 UNIT 5: LESSON 3
Flight Attendants’ Interview questions Grammar Point: Passive Voice
1.1 Look at the job applicants and choose the best attitude to be taken in each situation: 3.1 Decide whether the sentences are passive or not:
a. How should a job applicant sit in a i. ( ) nervous posture ii. (X) ________________________ a. They listen to the announcement. Active/Passive
job interview? b. She is reading the safety information card Active/Passive
c. These airplanes are produced in Germany. Active/Passive
d. Alan works at YH Airways. Active/Passive
e. Flight attendants usually speak many languages Active/Passive
f. The airplane’s wings were destroyed by the fire. Active/Passive
! g. The passenger bought a ticket to Paris. Active/Passive
b. What is the most appropriate dress i. ( ) _________________________ ii. ( ) ________________________ h. The pilot was hurt in the accident. Active/Passive
code for a job interview? i. You should open the overhead bin carefully. Active/Passive
j. New airplanes have been bought by that new company. Active/Passive
3.2 Put the correct form of the verb in the passive voice. Use the verb and the tense given in brackets:
!
c. How should you greet the inter- i. ( ) _________________________
!
ii. ( ) ________________________
a. A letter is written by Peter. (to write - Simple Present)
b. The announcement____________________ by the flight attendant Marta today. (to do - Simple Past)
viewer?
c. The ticket____________________ by us the day before yesterday. (To buy - Simple Past)
d. This airplane____________________ anymore. It’s too old. (Not/to fix - Future)
e. This airport ____________________ because of snow. (Already/to close - Present Perfect)
f. A hotel ____________________ at the airport next week. (to open - Future)
! g.
h.
He ____________________by the company yesterday. (to hire - Simple Past)
The black box____________________. (Can/not/to find - Simple Present)
d. What is the best posture to have i. ( ) _________________________ ii. ( ) ________________________
during the interview? i. The flight ticket __________ to me by my friend last Saturday. (to give - Simple Past)
j. The on board service____________________ by my crew colleague. (Not/to do - Present Perfect)
k. I ____________________ by the passenger. (Not/to call - Future)
3.3 Look at Carol’s schedule for tomorrow and change sentences to the passive voice if possible:
! !
e. What make up is more professional i. ( ) _________________________ ii. ( ) ________________________ a. Carol will buy a ticket to London. b. She will print the boarding ticket c. Carol will board at 12 p.m.
for a job interview? ____________________________ online. ____________________________
____________________________
! ! !
! !
d. The flight attendant will serve lunch e. Carol will read a magazine after the f. She will fill in the immigration formu-
1.2 Now complete the spaces in exercise 1.1 with the following words given: during the flight. board service. lary before landing.
____________________________ ____________________________ ____________________________
nervous posture high five light make up handshake shy attitude

open attitude business clothes heavy make up casual clothes confident posture
!
2. Listening !
g. Carol will pick up her luggage on the h. She will get a taxi to the hotel.
!
i. Carol will pay for the hotel at the
carousel. ____________________________ check in.
2.1 Listen to the following dialogue and answer the questions: ____________________________ ___________________________
a. What is this dialogue about?___________________________________________________________

____________________________________________________________________________________
b. What are the main negative points in a candidate’s resume according to the dialogue?_____________ !
!
!
____________________________________________________________________________________
162 163
Interviews 1 UNIT 5: LESSON 3
4. Reading d. Education __________________________________________

__________________________________________
__________________________________________
5.1 Read the following article:
e. Languages __________________________________________
How to Write a Resume for a Flight Attendant’s Job __________________________________________
It’s essential to know how to prepare a good resume for an airline job opportunity. Your resume must be honest and __________________________________________
grab the attention of the airline company by emphasizing your personal and professional skills and qualities, like pas-
sion for customer service, education and exceptional skills.
• First of all you should write about your career goals in the airline company that you’re applying for. Don’t forget to 5. Speaking
add exceptional skills, like customer service skills and safety measure instructions.
• Make sure to summarize it while you highlight your strengths. Write positive qualities desired by the company, like
good communication skills, ability to work under and deal with pressure and challenges, good mood and manners, 5.1 Complete this job interview as if you were a candidate.
etc...
A: Good Morning Ms. _________. Have a seat please.
Write your past job experiences in an organized way, starting from your latest job to the oldest. Write what was your
job and position in each job and emphasize what you learnt and specialized in each activity. E.g.: application of safety B: Good morning Mr. Will. It’s a pleasure to meet you.
procedures, coordinating food and drink service and assisting pilot staff when providing board service.
A: Thank you Ms. __________. When did you decide to be a flight attendant?
• Use boldface font when you want to highlight specific skills, especially in the most competitive work opportunities.
• Make place for educational achievements. Write about your high school diploma, since this is the minimum required B: __________________________________________________________________________________
for the job and about your flight attendant’s course. If you have any volunteer work, university diploma or any other ____________________________________________________________________________________
kind of courses, don’t forget to mention it.
• Make place for your foreign languages proficiency. For this job this is very important and can make a difference. A: Interesting. I’d like to know more about you. Can you tell me about yourself, please?
5.1 According to the tips given in the article, write a resume for a flight attendant with the information given: B: __________________________________________________________________________________
____________________________________________________________________________________
Information:
Linda has been a flight attendant for many years and unfortunately because of the world crisis the company that she A: And what about your background? Where are you from? What is your city like?
used to work (Air Pacific, Portland, OR) had to retrench many employees, and Linda was one of them. Now she wants
to apply for a job in a new airline company and she needs your help with her resume. B: __________________________________________________________________________________
____________________________________________________________________________________
Linda has an extensive customer service experience, is a communicative person and can deal very well in under pres-
sure situations. She is unemployed now so she has a lot of available time for flying. A: Okay. Why are you applying for this job at our airline?
In her last job as a flight attendant last year (2009), Linda performed all necessary cabin crew duties and responsibili- B: __________________________________________________________________________________
ties, as meal and drink service, assisting pilots and other flight crew, and performing all relevant safety procedures. ____________________________________________________________________________________
In 2005 she worked in Carnival Cruise line attending passengers during tours on luxury cruise ships, which toured the A: What do you know about our airline?
Caribbean and the Gulf of Mexico. B: __________________________________________________________________________________
____________________________________________________________________________________
She got a Certificate of Completion in 2002 from Delta Flight Attendant Training School and a A.A in Business in the
University of North Carolina, Ashville, NC in 2000. A: What are your future plans?
B: __________________________________________________________________________________
Linda speaks basic Spanish and fluent English. ____________________________________________________________________________________
a. Objective To be a flight attendant / pilot

A: Thank you Ms. __________. We will contact you by the end of the week.
b. Highlights __________________________________________
B: Thank you Mr. Will. have a nice day.
__________________________________________
__________________________________________
5.2 Answer the following questions:
c. Experience __________________________________________
a. Why should we hire you?
__________________________________________
__________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
164 165
b. What do you think about this job?

____________________________________________________________________________________
Test
____________________________________________________________________________________
1. How would you handle a drunk passenger?
c. Have you ever flown? a. ( ) I’d tell him that he had had enough to drink.
____________________________________________________________________________________ b. ( ) I’d tell him to zip up and be quiet.
____________________________________________________________________________________ c. ( ) I’d tell him to stop acting like a clown.
d. ( ) I’d tell him to be ashamed of his behaviour. !
d. What do you think about the airline industry? 2. What would you tell a passenger if he smoked in the toilet?
____________________________________________________________________________________ a. ( ) I’d ask him if he wants to kill all the people in the airplane.
____________________________________________________________________________________ b. ( ) I’d grab his cigarette and throw it away.
c. ( ) I’d announce to the cabin that someone was trying to set the airplane on fire by smoking.
d. ( ) I’d tell him it was forbidden to smoke in flight and order that he immediately stop smoking. !
3. What would you do if a passenger touched you in inappropriate areas?

a. ( ) I’d punch the passenger and say he is a pervert.
something fun b. ( ) I’d call the police as soon as we landed.

c. ( ) I’d tell him I’m a professional and his behaviour is inappropriate.
d. ( ) I’d shout at him so he would feel ashamed and stop. !
4. If you have already served the meals and a passenger asks for more, what would you do?
a. ( ) I’d tell him to wait until we landed.
b. ( ) I’d make up a price and charge him for more food.
c. ( ) I’d tell him I can’t give him the whole meal but I would find some snacks if there were leftovers.
d. ( ) I’d ask other passengers if they ate all their food.
5. If a passenger complains because a child in flight is crying too much, what would you do?
a. ( ) I’d tell the kid’s parents to do something with their child because the situation was very inconvenient.
b. ( ) I’d tell the passenger that we’d do the best we could, but we can’t control the child’s crying.
c. ( ) I’d tell the passenger that he needs to be a parent to know what taking care of a child is like.
d. ( ) I’d shout at the child until the child stopped crying.
6. What makes a pilot better than others?

_____________________________________________________________________________________
_____________________________________________________________________________________
7. Hospitality service is_____.

a. ( ) What a nurse does.
b. ( ) What a doctor provides.
c. ( ) It’s a medical emergency procedure.
d. ( ) Receive or host someone somewhere.
! 8. What does “the best service” mean?

a. ( ) It means the most luxurious service in the market.
b. ( ) It’s a service that has more quality in the market than others.
c. ( ) It’s just average service
d. ( ) None of the above.
!
9. The passive voice of this sentence is: The passenger ate the food.
a. ( ) The food is ate by the passenger.
b. ( ) The food are eaten by the passenger.
c. ( ) The food is eaten by the passenger.
d. ( ) The food was eaten by the passenger. !
166 167
10. The passive voice of this sentence is: The flight attendant will open the exit doors. 21. How would you help a nursing mother on board?
a. ( ) The doors will be opened by the flight attendant. _____________________________________________________________________________________
b. ( ) The doors will be open by the flight attendant. _____________________________________________________________________________________
c. ( ) The doors are opened by the flight attendant.
d. ( ) The doors were opened by the flight attendant. ! 22. What is the most important task of a pilot?
_____________________________________________________________________________________
11. The passive voice of this sentence is: The pilot did an announcement. _____________________________________________________________________________________
a. ( ) The announcement done by the pilot.
b. ( ) The announcement was done by the pilot. 23. What is the most important task of a flight attendant?
c. ( ) The announcement were done by the pilot. _____________________________________________________________________________________
d. ( ) The announcement was by the pilot. ! _____________________________________________________________________________________
12. The passive voice of this sentence is: The co-pilot has called the tower. 24. Would you prefer to fly internationally or just domestic flights?
a. ( ) The tower had been called by the co-pilot. _____________________________________________________________________________________
b. ( ) The tower have been called by the co-pilot. _____________________________________________________________________________________
c. ( ) The tower was called by the co-pilot.
d. ( ) The tower were called by the co-pilot. ! 25. Listen and answer the question:
_____________________________________________________________________________________
13. The passive voice of this sentence is: Passengers board the gate on time. _____________________________________________________________________________________
a. ( ) The gate is boarded by passengers on time.
b. ( ) The gate are boarded by passengers on time. 26. Listen and answer the question:
c. ( ) The gate will be boarded by passengers on time. _____________________________________________________________________________________
d. ( ) The gate was boarded by passengers on time. ! _____________________________________________________________________________________
14. The passive voice of this sentence is: The passenger bought the airplane ticket. 27. Listen and answer the question:
a. ( ) The airplane ticket is bought by the passenger. _____________________________________________________________________________________
b. ( ) The airplane ticket has been bought by the passenger. _____________________________________________________________________________________
c. ( ) The airplane ticket was bought by the passenger.
d. ( ) The airplane ticket had bought by the passenger. 28. Listen and answer the question:
!
_____________________________________________________________________________________
15. The passive voice of this sentence is: The flight attendant has been serving drinks all day. _____________________________________________________________________________________
a. ( ) The drinks has been served by the flight attendant all day.
b. ( ) The drinks have been served by the flight attendant all day. 29. In your opinion, who is the important person on a flight and why?
c. ( ) The drinks had been served by the flight attendant all day. _____________________________________________________________________________________
d. ( ) The drinks have are served by the flight attendant all day. _____________________________________________________________________________________
16. The passive voice of this sentence is: The passenger should check in 2 hours before the departure time. 30. What would you do if a passenger fell during the flight and broke a leg?
a. ( ) The check in should be done by the passenger 2 hours before the flight. _____________________________________________________________________________________
b. ( ) The check in should do by the passenger 2 hours before the flight. _____________________________________________________________________________________
c. ( ) The check in should be by the passenger 2 hours before the flight.
d. ( ) The check in be done by the passenger 2 hours before the flight.
NOTES:
17. How would you approach a suspicious passenger on board? ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
18. What would you do if a passenger refused to sit during take off due to a religion ritual? ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
19. In which situations it is necessary to do an emergency landing? ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
20. What would you do in case of ditching? ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
_____________________________________________________________________________________ ____________________________________________________________________________________
168 169
Unit 5: Lesson 4 Interviews 2 UNIT 5: LESSON 4
1. Vocabulary g. How will you handle a passenger in a non-smoking seat but who wants to smoke?
i. ( ) I’ll tell the passenger that ii. ( ) I’ll ask the person what part
1.1 Read the following tricky job interview questions for flight attendants and choose the answer that is according to the aviation laws he isn’t of the non smoking sign he missed
more likely to be well received by the interviewer: allowed to smoke in flight and that and tell the passenger to put out
if the person insists on smoking he/ the cigarette immediately.
a. What are the responsibilities of the flight attendants? she will have to pay a fine and be
responsible for all the consequences
i. ( ) Take care of passengers and ii. (X) Serve passengers, solve any breaking the rules.
assure passengers’ safety. flight issues, attend special requests,
take care of all safety procedures
!
measures and make the flight is as h. How will you handle the passenger who makes physical contact with you?
pleasant as possible for passengers.
i. ( ) I’ll ask the passenger what ii. ( ) I’ll ask the person to
! ! in earth he is thinking and I’ll ignore please respect me as a professional
the passenger for the rest of the and that I’m there only to assist
b. What is hospitality service? flight no matter what. passengers in matters related to
my function in the flight.
i. ( ) It’s the same as medical care. ii. ( ) It’s the act of receiving or
!
hosting someone in a hotel or hostel !
in the tourism field.
i. How will you handle the passenger who feels hungry between meals?
i. ( ) I’ll offer the passenger a drink ii. ( ) I’ll tell the passenger
! and a packed snack that might be that the flight meals were already
! available on board. served and that he should ask the
d. How would you feel about working under supervision of junior staff? passengers next to him if they still
have some snacks left.
i. ( ) I’d feel very wronged ii. ( ) The junior staff would be
because they aren’t any better then doing their work, so I’d feel comfort- !
I am in the company. If I would be able in a situation where everyone
supervised I prefer that a superior is working together and doing their j. What would you do if an important passenger complained that another important passenger is snoring too loudly
does that. duties. behind him?
! i. ( ) I’d wake up the other passen-

ger and try to change his seat to as
ii. ( ) I’d apologize for the incon-
venience and tell him that unfortu-
e. How will you take care of a sick passenger?
! far as possible from the passenger
who is complaining.
nately the maximum I could do
was to try to change his seat and to
i. ( ) I’ll ask what the passenger is ii. ( ) I’ll check if the passenger ask if there were ear plugs available
feeling and get adequate medicine for
his/her health issue. If it’s a medical
has any medical prescription. If
he/she doesn’t I’ll give him/her
! !
in flight.
emergency I’ll contact the pilot some medicine according to the
2. Listening
and the tower control and ask for seriousness of the problem. If it is
! guidance. a medical emergency I’ll check if
!there is a doctor in flight and take
the adequate medical procedures according to the 2.1 Listen to this flight attendant’s job interview and identify and write in the box the 3 inappropriate
problem. I’ll inform the pilot about the problem on answers during the interview:
board too.
a. _____________________________________________________________________________________________
f. How will you handle a drunk passenger? _______________________________________________________________________________________________
i. ( ) I’ll advise the passenger that he/ ii. ( ) I’ll take away all the alcohol from b. _____________________________________________________________________________________________
she isn’t in a condition to keep drinking the passenger and tell him/her to pull _______________________________________________________________________________________________
and that he should behave herself/himself herself/himself together until the end of the
during the flight otherwise I’d have to flight. If it doesn’t work I’ll give the person c. _____________________________________________________________________________________________
report his/her inappropriate behavior to a sleeping tablet so the passenger can stop _______________________________________________________________________________________________
the company once he landed . disturbing the flight.
!
!
170 171
3. Grammar 3.3 Read these famous aviation quotes and write them in the indirect speech:
a. “There is an art . . . to flying. The

Grammar Point: Direct and Indirect Speech knack lies in learning how to throw Douglas Adams said that there is an art of flying and that
yourself at the ground and miss”. the knack of flying is learning how to throw yourself at the
3.1 Change the sentences to reported speech: — Douglas Adams, ‘The Hitchhikers ground and miss.
Guide to the Galaxy.
a. John: “Mandy is at the airport.” !
John said that Mandy was at the airport. b. “Both optimists and pessimists
contribute to the society. The optimist _______________________________________________
b. Max: “Frank often reads a book when flying.” invents the aeroplane, the pessimist _______________________________________________
the parachute”. — George Bernard _______________________________________________
Max told me that ___________________________________________________________________________
Shaw
!
c. Susan: “I’m packing to fly now.”
c. “The scientific theory I like best is
Susan said to me that _______________________________________________________________________
that the rings of Saturn are com- _______________________________________________
posed entirely of lost airline luggage”. _______________________________________________
d. Simon: “David got ill because he got the new flu when traveling to Chile .”
— Mark Russell _______________________________________________
Simon said that ____________________________________________________________________________
e. Peggy: “The girls helped carry the baggage.” !

d. “Real planes use only a single
Peggy told me that _________________________________________________________________________ stick to fly. This is why bulldozers & _______________________________________________
helicopters — in that order — need _______________________________________________
f. Richard: “I am going to the American visa interview.” two”. — Paul Slattery _______________________________________________
Richard said to me that ______________________________________________________________________
!
g. Stephen and Claire: “We have assisted the passenger.” e. “Our headline ran, “Virgin screw
Stephen and Claire told me that _______________________________________________________________ British Airways.” We’d have rather _______________________________________________
preferred ‘British Airways screws _______________________________________________
h. Charles: “I didn’t have time to print my board pass at home.” Virgin,’ but we had to run with the _______________________________________________
Charles remarked that _______________________________________________________________________ facts”. — News Editor, ‘The Sun’
! newspaper.
i. Mrs. Jones: “Tomorrow it will be 15 years since I started working here.”
Mrs. Jones told me that ______________________________________________________________________ f. “If God had really intended men to
fly, He’d make it easier to get to the _______________________________________________
j. Jean: “The passenger must sign the form.” airport”. — George Winter _______________________________________________
_______________________________________________
Jean said that ______________________________________________________________________________
3.2 Change the sentences from indirect to direct speech:

g. “If black boxes survive air crashes
— why don’t they make the whole _______________________________________________
a. The pilot said that he had been without sleep for 20h yesterday.
plane out of that stuff?” — George _______________________________________________
The pilot said: “ I’ve been without sleep for 20h today.
Carlin _______________________________________________
b. The passengers told the lawyer that they were mistreated by the airline company. !
__________________________________________________________________________________________
h. “That’s not flying, that’s just fall-
ing with style”. — Woody, from the _______________________________________________
c. The mother said to the flight attendant that her baby couldn’t stop crying during the flight. 1996 movie ‘Toy Story,’ regarding _______________________________________________
__________________________________________________________________________________________ Buzz Lightyear _______________________________________________
d. A flight attendant said to a passenger that she wouldn’t take his rude behavior. !
__________________________________________________________________________________________ i. “The strength of the turbulence is
directly proportional to the tem- _______________________________________________
e. The company told the job applicants that they needed to arrive on time to the interviews. perature of your coffee”. — Gunter’s _______________________________________________
__________________________________________________________________________________________ Second Law of Air Travel _______________________________________________
172 173
4. Reading g. How would you deal with a terrorist attack in flight?

______________________________________________________________________________________________
______________________________________________________________________________________________
Read the following article and choose between true (T) or false (F) according to the text:
h. Give me an example of a problem you experienced during a flight, and tell me how you solved it.
Open house Interview ______________________________________________________________________________________________
Open House Interview for flight attendant jobs (also called Open Interview Session or Job Fair) are a way to test a big ______________________________________________________________________________________________
number of flight attendants at one location in a less formal way and it has been openly used by companies and consid-
ered a modern and practical way to hire new employees. First of all the applicant must complete an online prescreen- i. What do you consider to be your greatest strengths and weaknesses?
ing and selection. Then the open house interview date will be given to the selected applicants. Usually the interview is ______________________________________________________________________________________________
divided into two sections in order to avoid a huge number of applicants at once. A great tip is to schedule the interview ______________________________________________________________________________________________
in the morning if you have a chance, since everybody is fresh and recently rested from the night.
j. Why should we hire YOU? What can you do for us that someone else can not?
Once you’re at the session, you will be probably be asked to fill in a form. A short speech about the airplane and its ______________________________________________________________________________________________
flight attendants will be done by a flight attendant who represents the company. There might be a multiple choice test ______________________________________________________________________________________________
about customer service and safety procedures. The ones who pass the test will remain at the location, while the ones
who fail will be asked to leave. The ones who remained are usually asked to read and speak in front of the group about k. What would you do if the seat belt signs were on and the aircraft is about to take off, but a passenger insist that he
a topic related to customer service or aviation safety. The results aren’t given at the venue, but by email or telephone. has to kneel down to conduct his prayer due to religious reasons?
______________________________________________________________________________________________
a. (T) Only selected people can go to open house interviews. ______________________________________________________________________________________________
b. ( ) Open house interviews are a kind of informal interviews compared to the traditional ones.
c. ( ) If at the end of the open house interview they don’t invite you for a second interview, it means that you are not l. What are the advantages and disadvantages of your job?
going to be hired. ______________________________________________________________________________________________
d. ( ) It’s important to show good customer service skills during the entire interview. ______________________________________________________________________________________________
e. ( ) Usually the interview is run by a flight attendant who represents the company.
f. ( ) Only people with very good resumes are selected to a second interview.
5. Speaking
a. What would you do if you spilled a drink on a passenger?
______________________________________________________________________________________________
something fun
______________________________________________________________________________________________
b. What do you think about relocating?

______________________________________________________________________________________________
______________________________________________________________________________________________
c. What do you think about being on reserve and on call for over a year or more?
______________________________________________________________________________________________
______________________________________________________________________________________________
d. What inspires you to go the extra mile on a project or job?

______________________________________________________________________________________________
______________________________________________________________________________________________
!
e. Can you share a time where you went above and beyond for a customer, and what did you do?
______________________________________________________________________________________________
______________________________________________________________________________________________
f. You have 1 seat left on a flight, and you have 5 passengers waiting on standby, a military man in uniform, a
pregnant woman, a woman and her infant child, an elite frequent flier customer and a gentleman trying to go
and see his ill sister. Who will be the one to get the empty seat on the flight, and why?”
______________________________________________________________________________________________
______________________________________________________________________________________________
174 175
Test 9. What is the indirect speech of the following sentence: The passenger said: “I am very late for the flight! Let’s hurry!”
a. ( ) The passenger said that he was very late for the flight and told the people to hurry.
b. ( ) The passenger said that he is very late for the flight and tell the people to hurry.
1. Who is better dressed for a job interview? c. ( ) The passenger says that he is very late for the flight and tell the people to hurry.
d. ( ) The passenger said that he will be very late for the flight and tell the people to hurry.
a. ( ) b. ( ) c. ( ) d. ( )
10. What is the direct speech for the sentence: The pilot would announce the aircraft problem in case of an
emergency landing.
! a. ( ) Pilot: “I would announce the aircraft problem in case of an emergency landing”.
! b. ( ) Pilot: “I will announce the aircraft problem in case of an emergency landing”.
2. The best formal business greetings is: c. ( ) Pilot: “I announced the aircraft problem in case of an emergency landing”.
d. ( ) Pilot: “I announce the aircraft problem in case of an emergency landing”.
a. ( ) b. ( ) c. ( ) d. ( )
11. What is the indirect speech of the following sentence: Jennifer says: “We were driving to the airport when the
car crashed”
a. ( ) Jennifer said that they went to the airport when the car crashed.
! ! ! b. ( ) Jennifer said that they went to the airport when the car had crashed.
3. The best posture for an interview is: c. ( ) Jennifer said that they were going to the airport when the car had crashed.
d. ( ) Jennifer said that they were going to the airport when the car have crashed.
a. ( ) b. ( ) c. ( ) d. ( )
12. What is the direct speech of the following sentence: Max told me that the FG Airways’ flights were constantly delayed.
a. ( ) Max: “The FG Airways’ flights were constantly late”.
b. ( ) Max: “The FG Airways’ flights be constantly late”.
! !
c. ( ) Max: “The FG Airways’ flights would be constantly late”.
4. Your attitude in a job interview should be: d. ( ) Max: “The FG Airways’ flights are constantly late”.
a. ( ) Extravagant.
b. ( ) Closed. 13. What is the direct speech of the following sentence? Simon said that Carol had gotten sick in flight because
c. ( ) Confident. she had eaten the in flight meal.
d. ( ) Introspective. a. ( ) Simon: “Carol got sick because she ate the in flight meal.
b. ( ) Simon: “Carol get sick because she eats the in flight meal.
5. What make up is more appropriate for a job interview? c. ( ) Simon: “Carol will get sick because she eats the in flight meal.
d. ( ) Simon: “Carol have gotten sick because she’s eaten the in flight meal.
a. ( ) b. ( ) c. ( ) d. ( )
14. What is the indirect speech of the following sentence? Ringo said, “I work hard to make the passengers happy.
a. ( ) Ringo said that he works hard to make the passengers happy.
b. ( ) Ringo said that he has worked hard to make the passengers happy.
! ! ! c. ( ) Ringo said that he will work hard to make the passengers happy.
6. The person on the picture looks: d. ( ) Ringo said that he worked hard to make the passengers happy.
a. ( ) Confident.
b. ( ) Shy. 15. What is the indirect speech of the following sentence? Emilia said “I didn’t buy a first class ticket for you”.
c. ( ) Extravagant. a. ( ) Emilia said that she hadn’t bought a first class ticket for me.
d. ( ) Tired. ! b. ( ) Emilia said that she didn’t buy a first class ticket for me.
c. ( ) Emilia said that she wouldn’t buy a first class ticket for me.
7. The best body language in a job interview is: d. ( ) Emilia said that she will buy a first class ticket for me.
a. ( ) b. ( ) c. ( ) d. ( ) 16. What is the indirect speech of the following sentence? The boys said to their friends “We’ll fly to Las Vegas tomorrow!”
a. ( ) The boys said to their friends that they’re going to fly to Las Vegas tomorrow.
b. ( ) The boys said to their friends that they fly to Las Vegas tomorrow.
! ! !
c. ( ) The boys said to their friends that they were flying to Las Vegas tomorrow.
! d. ( ) The boys said to their friends that they would fly to Las Vegas tomorrow.
8. What is body language?
a. ( ) It’s a form of non-verbal communication, which consists of posture, gestures, facial expressions, and eye 17. Listen to the question and choose a suitable answer: Scripts: Have you ever experienced a difficult situation in
movements. which you have to think and act under pressure?
b. ( ) It’s a form of verbal communication, which consists of posture, gestures, facial expressions, and eye a. ( ) I’d provide some water.
movements. b. ( ) I will contact the tower.
c. ( ) It’s a sign language used by deaf people. c. ( ) Yes, I have. Once my uncle had a heart attack and I had to assist him.
d. ( ) None of the above. d. ( ) No, never. I’ve always been a private pilot.
176 177
18. Listen to the question and choose a suitable answer: Do you have any work experience in the aviation area? NOTES:
a. ( ) I have worked as a salesperson before. ____________________________________________________________________________________
b. ( ) Unfortunately I’ve never worked in the aviation industry. ____________________________________________________________________________________
c. ( ) I’d love to work in the aviation industry. ____________________________________________________________________________________
d. ( ) I’ve never worked in check in. ____________________________________________________________________________________
____________________________________________________________________________________
19. Listen to the question and choose a suitable answer: What are the pilot’s responsibilities? ____________________________________________________________________________________
a. ( ) A pilot must conduct the passengers to their destination and take care of the flight’s security ____________________________________________________________________________________
with the tower. ____________________________________________________________________________________
b. ( ) A flight attendant must take care of passengers. ____________________________________________________________________________________
c. ( ) I want to be a pilot because I love flying. ____________________________________________________________________________________
d. ( ) I want to be a flight attendant because I love customer service. ____________________________________________________________________________________
____________________________________________________________________________________
20. Listen and answer the question: ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
28. Would you prefer to work in a team or alone? ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
29. What would you do if a passenger had a convulsion in flight? ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
30. What would you do in case of engine failure? ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
_______________________________________________________________________________________________ ____________________________________________________________________________________
____________________________________________________________________________________
178 179

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What topics are covered in the book?

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Aviation English – Basic

By Damon Freeman and Vivian Andrade

Unit 2: The aircraft

Unit 5: Interview and announcements

Check in counter dialogue

Married or unmarried man Married woman Unmarried woman Married/unmarried woman

It is polite to call men you don’t know: Sir

It is polite to call women you don’t know: Ma’am (pronounced: ‘mam’)

Is it necessary to spend time greeting passengers?

d. I _______ Brazilian. d. He ____ from NY and he

f. _________ you a pilot? f. He ___ American.

f. My favorite film ______ _______

to spend time greeting passengers? others aren’t happy.

1. (F) Michelle is from Rio de Janeiro.

Test 10. Andrea is a/an ______.

22. The flights ____ very late today!

23. ___ the woman a happy flight attendant?

24. Choose the right option:

25. Choose the right option: NOTES:

D E F G H taxi land check in depart board fly

a. Before taking off, airplanes usually taxi for a few minutes.

b. __________________________ f. __________________________ j. __________________________ 1. ( ) Call 2. ( ) Fasten 3. ( ) Ask 4. ( ) Complain 5. ( ) Apologize 6. ( a) Walk

c. __________________________ g. __________________________ k. __________________________

1.2. Answer these questions according to the vocabulary section:

4. Q: _______ do you want to be a flight attendant? 12. Q: ____ is your name?

3.7. Complete the dialogue with the question words:

3. Usually people ______ a lot about the economy

4. What is showed in the picture?

23. Complete the sentence: The woman ________ on the bag.

4.1. Write (T) true or (F) false:

b. The flight attendant is helping the _____________________________ _____________________________

5.2 Why are some people afraid of traveling by airplane?

______________________ ______________________ ______________________

Test 10. What is the flight attendant saying to the passengers?

28. What is the flight attendant doing?

3.2. Complete the spaces with the present continuous:

a. I am going to the airport now. (to go)

3.3. Choose between the options given:

Flight flight TY674

Destination Singapore 4. Article

4.1. Choose the right answer to the questions:

6. What is the person carrying?

5.2 Discuss with your teacher: 9. Choose the right option:

10. Identify the sentence with an error in it.

something fun c. ( ) The pilot fly 5 times a month.

11. Choose the best option according to the audio:

nose landing gear nose rudder empennage leading edge

a. He worked all night at the check in counter. (work)

c. __________________ g. __________________ k. __________________ 0. __________________

2. Listening 7:30 a.m. 8:00 a.m. 11:00 a.m.

e. The passenger forgot his passport.

1. Relaxing in 4 star hotels, with drivers on call.

a. Why is it good to stay in a hotel as a flight attendant?

b. What is the economic advantage of being a flight attendant?

3. Each day I can make someone’s life a little happier.

d. I ___ Brazilian. d. He from NY and he

f. _______ you a pilot? f. He _ American.

f. My favorite film _

b. f. j. __ 1. ( ) Call 2. ( ) Fasten 3. ( ) Ask 4. ( ) Complain 5. ( ) Apologize 6. ( a) Walk

c. g. k. __

4. Q: ___ do you want to be a flight attendant? 12. Q: is your name?

b. The flight attendant is helping the _ _

__

c. g. k. 0.

A bar of ___ A spoon of_ A pinch of A piece of ___

2. Listening _ _