Manhattan School of Driving LLC,

Management System
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By:
Author 1
Author 2
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Contents
Vision and Business Case .......................................................................................................................... 2
 Introduction .......................................................................................................................................... 2
Business Goals....................................................................................................................................... 2
Problem Statement ............................................................................................................................... 3
Business Case ........................................................................................................................................ 4
Business Constraints ............................................................................................................................. 4
Executive Summary ............................................................................................................................... 4
Use-Case Models....................................................................................................................................... 5
Use Case UC1: Log-in To System ........................................................................................................... 5
Use Case UC2: Student Search .............................................................................................................. 5
Use Case UC3: Add a Lesson Taken....................................................................................................... 6
Supplementary Specifications................................................................................................................... 6
Introduction .......................................................................................................................................... 6
Functionality ......................................................................................................................................... 6
Usability ................................................................................................................................................ 7
Reliability............................................................................................................................................... 7
Efficiency ............................................................................................................................................... 7
Maintainability ...................................................................................................................................... 8
Portability .............................................................................................................................................. 8
Glossary ................................................................................................................................................. 9

Vision and Business Case

Introduction

The Manhattan School of Driving LLC was established in 2008 on the upper east side of Manhattan. For
the last 2 years, the school has devoted time to teach students from the age of 16 to 84 by providing
instructions in a spotless, dual-brake, late model BMW. The school also offers many different driving
courses such as the New York State 5-hour pre-licensing class in its comfortable, fully modern classroom.
The 6-hour point and insurance-reduction class is also part of their curriculum.

Business Goals

During the last 2 years, the Manhattan School of Driving has successfully multiplied the number of
students from its previous year, while forecasting a continuing growth for the next years to come. In
order to guarantee such successful forecast, the school has set some goals and guidelines that they wish
to accomplish. Some of these business goals are:

 Passing the DMV on-line training audit approval

 Providing more services for customers online
The Manhattan School of Driving is willing to invest time and money to accomplish their goals. Most
importantly, by accomplishing these goals, customer and employee satisfaction will be reached.

Problem Statement

As the school continues to succeed and contract new students and employees, the company has faced a
road block using their current paper based system. Keeping students records organized and accessible
to both student and employees have become a hassle, error prone and cumbersome. Currently, the
school has been able to manage its student and employee data with their current paper-base
management system. It has been estimated that using the current paper-base system by the end of this
year (2010) will no longer be an effective and efficient way to manage student and employee records.
The following is a list of problems faced by students and employees due to the school’s current paper-
based system:
 Students don’t have access to their own training records
 Employees must search piles of folders stored in file cabinets in order to retrieve a student’s
record
 All student and employee records are stored in file cabinets, unsecured and without backups
 Not all student records are filed correctly and inconsistent data exist
 There is no way to analyze the school data in order to generate valuable information or
statistics about their students and performance
 Class schedules are kept in a notebook, which has been the reason for classes being
scheduled incorrectly or having classrooms overbooked

Daily

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Weekly --------------------- ---------------------
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Daily, Weekly and Monthly file cataloging at Manhattan Current Storage Hierarchy
School of Driving LLC

Figure 1: A visual representation of the file storage system currently in place for the Manhattan School of
Driving LLC.
Business Case

Implementing the Manhattan School of Driving Management System has many positive outcomes for
both the business and the developers. From the business point of view, a new system is definitely
needed by the end of this year, the business success and its employees as well as customers satisfaction
depends on this new system. Not all driving schools have been fortunate enough to have the large
amount of success that Manhattan School of Driving is currently having. Because of this, not all driving
schools need a system like the one being requested. Not only would Manhattan School of Driving be one
of the few schools in the tri-state area with such advance management system but they will also set the
standards for future driving schools and be one of the few to pass the DMV on-line training audit
approval.

From the developer’s point of view, the software system being requested by the business is not out of
the ordinary. Many management systems have been built in the past, and some of these systems have
shared their code to the public, allowing developers to reuse existing source code and modules that
have been tested to work and proven efficient. Not only is this advantage for the developers but also to
the business.

Business Constraints

With every project, for either a small or large business, there is always constraints that both the
business and developer should be aware about. For this particular project, these are some possible
identified constraints:
 Even if the change is made for the greater good and for the advantage of the greater
population, there will always be a few that will dislike the change and will struggle adapting
to these changes
 Not all customers and employees can be categorized as technically savvy. There will be a
few customers (for example., elderly students) that may struggle learning and using the new
system
 Not all students have computers outside the school, accessing their student records may still
require either contacting the school directly or visiting the school
 Before the system can prove its advantages and success, the new management system will
need to be advertised to all students. A system that is not in used have no positive effect
 The new management system will require a larger budget than the current paper-based
system

Executive Summary

The Manhattan School of Driving Management System is meant to help the school reach its 2010
business goals. Accomplishing these business goals will guarantee that the school will remain as one of
the best in the tri-state area. In order to accomplish its business goals, the school will have to go through
a technological reform, which will include eliminating their current paper-based system and
implementing a system that will better manage its growing needs. The current paper-based system has
imposed many problems, some which have been described in the problem statement. Implementing the
new management system should alleviate these problems and provide flexibility for future business
growth.
 Database

Manhattan School of Driving LLC.,

Figure 2: A visual representation of the technological reform

The advantages of implementing this system are many. Not only will the business get a system that they
can use for many years to come, but this will also open a brand new market for all driving school if the
system is implemented successfully. To the developer’s advantage, the developers can make good use
of software reusability for the current project and for future driving school management system projects
as well.

Use-Case Models

Use Case UC1: Log-in To System

Primary Actor: Receptionist, Trainer, Student

Preconditions: Receptionist, Trainer or Student must have a username and password
Post conditions: Users log in to the system
Main Success Scenario:
1. Receptionist, Trainer or Student navigates to the system’s web site using the link provided
and a web browser that meets system requirements.
2. Receptionist, Trainer or Student enters his/her username and password and clicks OK.
3. Receptionist, Trainer or Student is redirected to his/her profile home screen.

Use Case UC2: Student Search

Primary Actor: Receptionist, Trainer

Preconditions: Receptionist or Trainer must log in to the system
Post conditions: Zero or many student records are display
Main Success Scenario:
1. Receptionist or Trainer clicks on ‘Student Search’ from the main menu and gets redirected
to the Student Search page.
2. Receptionist or Trainer enters a combination of first name, last name or student number
and selects Search.
3. A table containing zero or many records is displayed based on the search result.

Use Case UC3: Add a Lesson Taken

Primary Actor: Receptionist

Preconditions: Receptionist must log in to the system. A student must provide the receptionist with a
‘Lesson Taken Receipt’, signed by the trainer specifying the lesson type, lesson length, the lesson start
time and lesson end time.
Main Success Scenario:
1. Receptionist searches for the student mentioned in the ‘Lesson Taken Receipt’
2. The system displays a table list with the search results, which includes the student being
searched
3. Receptionist clicks on the student name and is redirected to the student’s page
4. From the ‘Student Actions’ menu, the Receptionist clicks on the ‘Lesson Taken’ link
5. The system redirects the client to a page where he/she can add a lesson taken and all its
required information

Supplementary Specifications

Introduction

This document will serve as a repository for all requirements not captured in the use cases.

Functionality

Logging and Error Handling

The management system should log the following events:

 Failed log-in attempts
 Failed data-backups

Security

The usage of the management system should be available to receptionist, trainers and students who
have active usernames and passwords. There is no alternate access to the management system without
proper system authentication using the system’s main website. This includes no backdoor access from
developers to any user (authorized or unauthorized).
Usability

Human Factors

The Manhattan School of Driving Management System will be used in an office environment by
employees (receptionist and trainers) and students. The system will also be available outside the office
environment. Since this is a web based application, students and employees can access the system
online by typing the system URL link on their web browser.

The target audience is employees and students which may vary in age from 16 to 84. Since this web
based application will be used by many different people with different ages, the system must be user
friendly and easy to learn. The term “User Friendly” can be very vague and generic, so a formal
definition can consist of the following:
 Adequate Text Size – The text size used by the system should be large enough to read from
arm’s length.
 Descriptive Menus – All menus must have a descriptive name that is useful in indicate its
purpose. For example, Log-off, would obviously indicate that you would like to terminate
your session and Print, would indicate that you would like to print the page currently in
view.
 Pleasing Colors – Some colors may be hard for certain people to see. For example, a bright
red or pink might not be pleasant to someone’s eyes while a color that is too light might be
hard for someone to notice.
 Tool-Tips – certain forms may require a “tip” to indicate how the data should be entered on
the system or what the purpose is for a particular button or field box. Where ever it might
seem required, a tool-tip may be placed to help the user navigate and use the system.

Reliability

The Manhattan School of Driving Management System must behave in a reliable manner in its working
environment. A “reliable manner” is a specified level of performance that is determined only by
specified conditions. These specified conditions will be mentioned in further detail during the
elaboration phase. For now we will consider the following characteristic:
 Maturity – the system should avoid failure as a result of faults in the software by being in a
state of being fully developed
 Fault Tolerance – the system should be capable of maintaining a specified level of
performance in cases of software faults or of infringement of its specified interface
 Recoverability – the capability of the software product to re-establish a specified level of
performance and recover the data directly affected in the case of a failure
 Compliance – the capability of the software product to adhere to standards, conventions or
regulations relating to reliability

Efficiency

The system should be capable of providing appropriate performance, relative to the amount of
resources used, under stated conditions. The specified conditions will be mentioned in further detail
  Time Behavior – the system should be capable of providing appropriate response and
processing times and throughput rates when performing its function, under stated
conditions
 Resource Utilization – the system should use an appropriate amount of resources when the
system performs its function under stated conditions
 Compliance – the system should adhere to standards or conventions relating to efficiency

Maintainability

The system should be modifiable. Modifications may include corrections, improvements or adaptation
of the system to changes in environment, and in requirements and functional specifications. The
following characteristics will define if a system is maintainable:
 Changeability – the system should easily enable a specified modification to be implemented
 Stability – the system should be able to avoid unexpected effects from modifications of the
software
 Testability – the system should easily enable modified software to be validated
 Compliance – the system should adhere to standards or conventions relating to
maintainability

Portability

The system should be developed in a way that it is easy for someone to transfer it from one
environment to another. The following characteristics will define if a system is portable:
 Adaptability – the system should be able to adapt to different specified environments
without applying actions or means other than those provided for this purpose for the
system considered
 Install ability – the system should be capable of being installed in a specified environment
 Co-existence – the system should co-exist with other independent software in a common
environment sharing common resources
 Replace ability – the system should be used in place of another specified software product
for the same purpose in the same environment
 Compliance – the system should adhere to standards or conventions relating to portability
Glossary

Term Definition Aliases

Management System is a collection of procedures used to manage work flow in a
collaborative environment
DMV Department of Motor Vehicle
Backdoor is a method of bypassing normal authentication, securing remote
access to a computer, obtaining access to plaintext, and so on, while
attempting to remain undetected
Function is a structured representation of the functions, activities or processes Action, Event
Environment state which provides software services for processes or programs while infrastructure
a computer is running