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    Problem Solving Approach

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    Patricio J. Váscones
    The document provides 1) a problem solving process with 10 steps, 2) 9 categories of tools for problem solving with examples, and 3) a sample "shopping list" of 7 tools that could be used in a workshop to address defining a problem, stakeholders, driving forces, goals, work breakdown structure, accountability, and gathering feedback.

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    Problem Solving Approach

    Uploaded by

    Patricio J. Váscones
    110 views1 page
    The document provides 1) a problem solving process with 10 steps, 2) 9 categories of tools for problem solving with examples, and 3) a sample "shopping list" of 7 tools that could be used in a workshop to address defining a problem, stakeholders, driving forces, goals, work breakdown structure, accountability, and gathering feedback.

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    Problem Solving Approach

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    The document provides 1) a problem solving process with 10 steps, 2) 9 categories of tools for problem solving with examples, and 3) a sample "shopping list" of 7 tools that could be used in a workshop to address defining a problem, stakeholders, driving forces, goals, work breakdown structure, accountability, and gathering feedback.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    110 views1 page

    Problem Solving Approach

    Uploaded by

    Patricio J. Váscones
    The document provides 1) a problem solving process with 10 steps, 2) 9 categories of tools for problem solving with examples, and 3) a sample "shopping list" of 7 tools that could be used in a workshop to address defining a problem, stakeholders, driving forces, goals, work breakdown structure, accountability, and gathering feedback.

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    2 Problem solving approach and application

    Example of a ‘shopping list’ of tools for a workshop

    Problem solving
    1. Diagnosis 2. Goal setting 3. Analysis 4. Decision
    process steps:
    making

    Categories 1. 2. 3. 4. 5. 6. 7. 8. 9.
    of tools: Define Gather Creativity Consolidate Goal Organisational Technical Strategic Decision
    situation information information setting analysis analysis analysis making
    • Problem • Information • Brainstorming • Pareto (80:20) • Objectives tree • Organisational • Architectural • Value chain • Decision tree
    definition gathering plan • Cardstorming • ABC tool • Goal hierarchy structure decomposition analysis • Perspectives3
    Tools and • Problem tree • Interview tool • Information • Charter • Diamond view • Critical success • Argument
    techniques: • Reverse the • Tripod • 6-3-5 tool matrix • Goal catalogue grading tool • Functional factor (CSF) balance
    problem • Octagon • Nyaka (defect • Card sorting • SMART goals • Org structure decomposition • SWOT and • Polarities tool
    • Hypotheses • Focus groups analysis) • Affinity diagram • Goal grid versus process • Process TOWS • Swap sorting
    • Hypothesis tree • Questionnaire • Bionic • Venn diagram • Well-defined • Span of control analysis • Life cycle tool
    • Competing • Survey/field • Attribute listing • Force field outcomes • Organisational • Entity • 5 Forces • Pair ranking
    hypothesis (N) study - dipstick • Morphological • 3P statements assessment relationship • Competitor • Nominal group
    • Issue tree • Direct obser- matrix • SNAP • Powergram diagram analysis tool
    • Influence matrix vation (DILO) • Merlin techni- • Logical data • Environmental • 100 Points
    • Fishbone or • Delphi or que/Osborn relationship analysis • Utility analysis
    Cause-effect expert panel checklist • Technology (PEST) • Cartesian
    tool • Desk research/ • Lotus blossom and systems • Strategic coordinates
    • Black box database • Irritating words landscape market group • Cross of beliefs
    • IS – IS NOT research • Mental • Requirements • Customer • Vroom Yetton
    • Stakeholder • 5 Whys provocation catalogue segmentation • Risk analysis
    analysis • Climate • Logical and • Strategic • Prioritisation
    • Stakeholder assessment functional development
    map system Business matrix
    • Stakeholder modelling • Product/
    expectation market mix
    management • Strategic
    • Stakeholder development
    influence matrix options
    • Stakeholder • Strategy matrix
    accordion
    • Stakeholder
    swapping
    • Context
    diagram tool
    • Silo view tool
    • Helicoptering
    • Mind map

    10. Project management


    • Project contract • Project environment analysis • Workshop guideline
    Project • LogFrame • Project structure • Expectation review
    • Project road map/programme • PM roles and responsibilities • Booz Ball evaluation
    management • Work break down structure • Project communication plan • Six thinking hats
    category: • Gantt chart • Accountability matrix (CIDA) • Actions steps and review
    • Project work plan • Stakeholder communication • Project management skills radar

    Example ‘shopping list’ for a workshop


    1. Define our problem (IS-IS NOT) 4. Define the future (SMART goal setting)
    2. Who to contact and include? 5. What needs to be done? (WBS)
    (Stakeholder map) 6. Who is accountable for what? (CIDA)
    3. What are the driving forces?(Force field) 7. What do you think about our choices ?
    (100 points)

    Figure 18 Sample compilation of tools for a workshop

    46

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