Chapter1

Introduction
1.1. Please throw light on the background of this hand-book ( Right to
Information Act. 2005).

1.2. Objective / purpose of this hand-book

1.3. Who are the intended users of this hand-book?

1.4. Organisation of the information in this hand-book

1.5. Definitions (Please provide definitions of various terms used in the hand-
book).

1.6. Contact person in case some body wants to get more information on
topics covered in the hand-book as well as other information also.

1.7. Procedure and Fee Structure for getting information not available in the
and-book.

Chapter-2 (Manual . 1)
Particulars of Organization, Functions and Duties
2.1. Objective/purpose of the public authority.

2.2. Mission / Vision Statement of the public authority.

2.3. Brief history of the public authority and context of its formation.

2.4. Duties of the public authority.

2.5. Main activities/functions of the public authority.

2.6. List of services being provided by the public authority with a brief write-
up on them.

2.7. Organizational Structure Diagram at various levels namely State,

directorate, region district, block etc (whichever is applicable).

2.8. Expectation of the public authority from the public for enhancing its
effectiveness and efficiency.

2.9 Arrangments and methods made for seeking public participation/

contribution.

2.10. Mechanism available for monitoring the service delivery and public
grievance resolution.
.
2.11. Addresses of the main office and other offices at different levels. (Please
categorise the addresses district wise for facilitating the understanding by the
user).

2.12 Morning hours of the office :

Closing hours of the office :

Chapter . 3 (Manual . 2)
Powers and Duties of Officers and Employees
3.1 Please provide details of the powers and duties of officers and
employess of the organization.
Designation

Powers Administrative 1.
2.
3.

Financial 1.
2.
3.

Others 1.
2.
3.

Duties 1.
2.
3.

Chapter - 4 (Manual . 3)
Rules, Regulations, Instructions, Manual and Records, for Discharging
Functions
4.1. Please provide list of rules, regulations, instructions, manual and
records, held by public authority or under its control or used by its
employees for discharging functions as per the following format. This format
has to be filled for each type of document.
Sl. No. Name/Title of the Type of Documents Brief write up of the From where one can get a copy of rules, Address, Telephone No., Fee charged by the Department for a
document documents regulations, instructions, manual and FAX, E-mail & others copy of Rules, regulations, instructions,
records. manual and records (if any)

1 2 3 4 5 6 7

Chapter . 5 (Manual -4)

Particulars of any arrangement that exists for
consultation with, or representation by, the
members of the public in relation to the formulation
of its policy or implementation thereof

Implementation of Policy

5.2. Whether there is any provision to seek consultation/ participation of

public or its representatives for implementation of policies? If there is,
please provide details of provisions in following format.

Sl.No. Subject/Topic Is it mandatory to Arrangements for

ensure public seeking public
participation (Yes/No) participation.
1 2 3 4

Chapter . 6 (Manual -5)

A statement of the categories of documents that
are held by it or under its control
6.1. Use the format given below to give the information about the official
documents. Also mention the place where the documents are available for
e.g. at secretariat level, directorate level, others (Please mention the level in
place of writing .Others.).

Sl.No. Category of Name of the document and its Procedure to obtain Held by/under
the document introduction in one line the documents control of
1 2 3 4 5
 Chapter . 7 (Manual . 6)
A statement of boards, council, committees and
other bodies constituted as its part

7.1. Please provide information on Boards, Councils, Committees and Other

Bodies related to the public authority in the following format :

o Name and address of the Affiliated Body

o Type of Affiliated Body (Board, Council, Committees, Other Bodies )
o Brief Introduction of the Affiliated Body (Establishment Year, Objective
/ Main Activities)
o Role of the Affiliated Body (Advisory / Managing / Executive / Others)
o Structure and Member Composition
o Head of the Body
o Address of main office and its Branches
o Frequency of Meetings
o Can public participate in the meetings ?
o Are minutes of the meetings prepared ?
o Are minutes of the meetings available to the public ? If yes please provide
information about the procedure to obtain them.

Chapter . 8 (Manual . 7)
The names, designations and other particulars of
the Public Information Officers
8.1. Please provide contact information about the Public Information
Officers,
Assistant Public Information Officers and Departmetnal Apellate Authority of
the
Public authority in the following format

Name of the Public Authority :

Asst. Public Information Officers :

S.N. Name Designation STD Code Ph. No. Fax E-mail Address
Office Home

Public Information Officers :

S.N. Name Designation STD Code Ph. No. Fax E-mail Address
Office Home

Department Appellate Authority:

S.N. Name Designation STD Code Ph. No. Fax E-mail Address
Office Home

Chapter . 9 (Manual . 8)
Procedure followed in Decision Making Process

9.1 What is the procedure followed to take a decision for various

matters ? ( A reference to Secretariat Manual and Rule of Business Manual,
and other rules/ regulations etc can be made)

9.2 What are the documented procedures / laid down procedures/

Defined Criteria /Rules to arrive at a particular decision for important
matters ? What are different levels through which a decision process
moves ?

9.3 What are the arrangements to communicate the decision to the public ?

9.4 Who are the officers at various levels whose opinions are sought for the
process of decision making?

9.5 Who is the final authority that wets the decision ?

9.6 Please provide information separately in the following format for the
important matters on which the decision is taken by the public authority.

Sl. No
Subject on which the decision is to be taken
Guidelines / Direction, if any
Process of Execution
Designation of the Officers involved in decision making
Contact information of above mentioned
officers
If not satisfied by the decision, where and how to appeal

Chapter . 10 (Manual -9)

 Directory of Officers and Employee

10.1 Please provide information district wise in following format

S.N. Name Designation STD Code Ph. No. Fax E-mail Address
Office Home

Chapter -11 (Manual . 10)

The Monthly Remuneration Received By Each of its
Officers and Employees, Including the System of
Compensation as Provided in Regulations
11.1. Please provide information in following format

Sr. Name Designati Monthly Compensati The

No. on remunerati on/ Procedure
on Compensato to
ry Allowance determine
the
remunerati
on as
given
in the
regulation

Chapter -12 (Manual . 11)

The Budget Allocated to each Agency
(Particulars of all plans, proposed expenditures and reports
on
disbursement made)

For Public Authorities responsible for developmental, construction,

technical works
12.1. Please provide information about the details of the budget for diferent
activities
under different schemes in the given format

Year 2004-2005-:
Sl.No Name Activit Startin Planne Amount Amount Amount Actual Responsibl
. of the y g date d end propose Sanctione released expenditu e officer
schem of the date of d d / re for the for the
e activit the disburse last year quality
/Head y activit d (No.of and the
y instamen complete
ts execution
of the
work.

For other Public Authorities

Sl.No. Head Proposed Sanctioned Amount Total
Budget Budget released / expenditure
disbursed
(No. of
installments

Chapter - 13
The Manner of Execution of Subsidy Programmes
13.1. Please provide the information as per the following format:
o Name of Programme/scheme
o Duration of the programme /scheme
o Objective of the programme
o Physical and financial targets of the programme (for the last year)
Elligibility of Beneficiary
o Pre-requisites for the benefit
o Procedure to avail the benefits of the programme
o Criteria for deciding eligibility
o Detail of the benefits given in the programme (also mention the amount of
subsidy or
other help given)
o Procedure for the distribution of the subsidy
o Where to apply or whom to contact in the office for applying
o Application Fee ( where applicable)
o Other Fees (where applicable)
o Application format (where applicable. If the application is made on plain
paper please
mention it along with what the applicant should mention in the application )
o List of attachments ( certificates/ documents)]
o Format of Attachments
o Where to contact in case of process related complaints
o Details of the available fund (At various levels like District Level, Block Level
etc)
o List of beneficiaries in the format given below
 Chapter -14 (Manual -13)
Particulars of Recipients of Concessions, permits or
authorization granted by it

14.1. Please provide the information as per the following format:

o Name of Progarmme
o Type (Concession/ Permits/ Authorization)
o Objective
o Targets set (For the last year)
o Eligibility
o Criteria for the eligibility
o Pre-requisites
o Procedure to avail the benefits
o Time limit for the concession/ Permits/ Authorizations
o Application Fee ( where applicable)
o Application format (where applicable)
o List of attachments ( certificates/ documents)]
o Format of Attachments
o List of beneficiaries in the format given below

Also provide the following information for Concession

o Detail of the benefit given

o Distribution of benefits

Chapter . 15 (Manual - 14)

Norms set by it for the discharge of its functions
15.1 Please provide the details of the Norms/ Standards set by the
department for execution of various activities/ programmes.

Chapter -16 (Maanual -15)

Information available in an electronic form

16.1 Please provide the details of the information related to the various
schemes which are available in the electronic format.

Chapter -17 (Manual -16)

Particulars of the facilities available to citizens for
obtaining information

17.1. Means, methods or facilitation available to the public which are adopted
by the department for dissemination of information.

Like
o Office Library
o Drama and Shows
o Through News paper
o Exhibition
o Notice Board
o Inspection of Records in the Office
o System of issuing of copies of documents
o Printed Manual Available
o Website of the Public Authority
o Others means of advertising

Chapter -18 (Manual -17)

Other Useful Information

18.1 Frequently Asked Questions and their Answers by Public

18.2 Related to seeking Information

Application form (a copy of filled application form for reference)

Fee
How to write a precise information request . Few Tips
 Right of the Citizen in case of denial of information and procedure to appeal

18.3 With relation to training imparted to public by Public Authority

Name of training programme with brief description

Time period for Training Programme/ Scheme
Objective of training
Physical and Financial Targets (Last Year)
Elligibility for training
Prequistite for training (If any)
Financial and other form of help (If any)
Description of help (Mention the amount of Financial help, if any)
Procedure of giving help
Contact Information for applying
Application Fee (Wherever applicable)
Other Fees (Wherever applicable)
Application Form (In case the application is made on plain paper, please
mention the
details which the applicant has to provide)
List of enclosures / documents
Format of enclosures / documents
Procedure of application
Selection Procedure
Time table of training programme (In case available)
Process to inform the trainee about the training schedule
Arrangement made by the Public Authority for creating public
awarness about the
training programmes.
List of Beneficiary of the training programme at various levels like
district level,
block level etc.

18.4 With relation to Certificate, No objection certificate etc issued

by the Public Authority not included in Manual - 13

Name and description of the certificates and NOCs

Elligibility for applying
Contact Information for applying
Application Fee (Wherever applicable)
Other Fees (Wherever applicable)
Application Form (In case the application is made on plain paper, please
mention the
details which the applicant has to provide)
List of enclosures / documents
Format of enclosures / documents
Procedure of application
Process followed in the Public Authority after the receipt of application
Normal time taken for issuance of certificate
18.5 With relation to registration process

Objective
Elligibility for registration
Pre-requisites (If any)
Contact Information for applying
Application Fee (Wherever applicable)
Other Fees (Wherever applicable)
Application Form (In case the application is made on plain paper, please
mention the
details which the applicant has to provide)
List of enclosures / documents
Format of enclosures / documents
Procedure of application
Process followed in the Public Authority after the receipt of application
Validity period of registration (If applicable)
Process of renewal (If any)

18.6 With relation to collection of tax by Public Authority ((Municipal

Corporation, Trade Tax, Entertainment Tax etc)

Name and description of tax

Purpose of tax collection
Procedure and criteria for determination of tax rates
List of major defaulters

18.7 With relation to issuing new connection electricity / water

supply, temprory and permanent disconnection etc. (This will be
applicable to local bodies like Muncipal Corporation/ Muncipalites / UPCL)

Elligibility for connection

Pre-requisites (If any)
Contact Information for applying
Application Fee (Wherever applicable)
Other Fees / Charges (Wherever applicable)
Application Form (In case the application is made on plain paper, please
mention the
details which the applicant has to provide)
List of enclosures / documents
Format of enclosures / documents
Procedure of application
Process followed in the Public Authority after the receipt of application
Brief description of terms used in the bills
Contact information in case of problems regarding Bills or service
Tarriff and Other Charges
18.8 Details of any other public services provided by the Public
Authority