JOB DESCRIPTION

1. JOB DETAILS

Admin/Clerical Support Worker within the Blood Transfusion Department at the

Royal Cornwall Hospital in Truro. This is part time for 18.75 hours per week, as part
of a job share. The hours are currently within a framework of 08:00-18:00, spread
over a minimum of 3 days per week, but there may be some flexibility. These
arrangements are subject to continuing review.

Job Holder: Vacant

Job Title: Blood Transfusion A&C support

Grade: Band 2

Directorate: Clinical support

Location: Royal Cornwall Hospital

2. JOB PURPOSE
 Collate and enter Trustwide training and assessment data
 Provide training statistics to all departments
 Provide support work for regulatory compliance
 Create, maintain, monitor and manipulate incident
databases
 File, collate and present patient based data
 Take departmental meeting minutes
 Apply departmental quality system to all aspects of the work
 Administrative duties for all transfusion training sessions

3. DIMENSIONS

 To work as part of a team providing support to the

laboratory.
 To complete administrative duties
 To ensure Transfusion meetings run smoothly and
effectively
 To take a pro-active role in achieving standard compliance
 To receive, act upon and communicate messages.
 To ensure incident reporting is completed in a timely
manner

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4. ORGANISATION CHART

Consultant Transfusion
Scientist

Deputy Lab Manager Lead Transfusion

Practitioner

Rotational BMS staff Permanent BMS BSQR Co-Ordinator Transfusion

staff Practitioner

MLA pool (2.5 in Tx function) Associate Transfusion

Practitioner

This post

5. KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

Knowledge
 Extensive knowledge of computer systems e.g. ECDL or CLAIT
qualification.
 Experience in organisation & administration
 A good standard of general education (four CSE/GCSE passes,
including English and Mathematics)

Skills
 Keyboard skills
 High level of competence in Excel, Word and Access
 Capable of frequent and extended periods of concentration
 Works accurately with attention to detail
 Excellent written and verbal communications
 Exercises initiative in judgments involving straightforward job related
facts and situations, but applies the correct balance between using
initiative and seeking direction & guidance
 Accurate minute taking
 Motivated and a positive attitude to team work
 Ability to organise own work tasks and activities
 Calm and logical under pressure and able to cope with frequent
interruptions and changing priorities
 Able to work well in a team
 Good interpersonal skills

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  Good hand / eye coordination and manual dexterity where speed and
accuracy are important.

Experience
 Admin & clerical experience

6. KEY RESULT AREAS

 Data entry to various internal and external databases

 Clerical tasks including (but not exclusive to) filing, minute taking,
photocopying, scanning, reporting, producing training resources
 Produce activity documents, statistics and graphical data as required
 To be aware of and adhere to the requirements, policies and
procedures of the Quality Management System operating in Pathology
 Undertake appropriate mandatory training

 This job description is not intended to be a complete list of

duties, but is meant as a guide. The job description will be
reviewed as part of the ongoing appraisal system, and duties
may change after consultation.

7. COMMUNICATIONS & WORKING RELATIONSHIPS

 Work as part of the clerical team with a high degree of flexibility,

working with minimum supervision, promoting and developing good
relationships and a positive image
 To answer queries and telephone calls in an efficient and friendly
manner and to take appropriate action
 To attend regular laboratory meetings where appropriate
 To ensure that confidentiality is maintained at all times
 To manage and respond to emails in the transfusion administration
email group

8. MOST CHALLENGING PART OF YOUR JOB

 Ability to organise and manage multiple tasks – use of telephone and

computer, dealing with enquiries from staff. To manage the pressures
that this may cause.

9. OTHER

GENERAL COMPLIANCE

 The post holder must at all times carry out his/her duties with due regard to the Trust’s
Equal Opportunities Policy

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 It is the responsibility of all employees to maintain a safe and healthy environment for
patients, visitors and staff

 It is the responsibility of the post holder to ensure that all duties are carried out to the
highest possible standard, and in accordance with current quality initiatives within the area
of work

 All staff who have access to or transfer data are responsible for that data and must respect
confidentiality and comply with the requirement of the Data Protection Act 1998, in line with
the Trust’s policies

 The post holder is responsible for data quality and complying with the policies, procedures
and accountability arrangements throughout the Trust for maintaining accuracy and probity
in the recording of the Trust’s activities

 Staff are required to comply with the requirements of the Freedom of Information of Act
2000 in line with Trust Policy

 The Post holder must comply with all RCHT Policies and Procedures.

 The Post holder must comply with the National Standards for Better Health [Care Quality
Commission].

 The Post holder must comply with the RCHT Mandatory Training policy.

 The Post holder must comply with all RCHT Risk Management & Health & Safety policies &
procedures, including undertaking associated training as per the RCHT Mandatory Training
policy. NB: A post-holder who has managerial accountability will have the added
responsibility for the management and maintenance of the
department/division/directorate risk register[s], ensuring that all appropriate risks
are suitably identified, recorded via the appropriate routes, and acted upon. Specific
duties are outlined in the Risk Management Policy to which you must comply with.

 The Post holder must comply with all aspects of confidentiality, professional codes of
conduct [where relevant], the RCHT Staff Code of Conduct and the NHS Managers/Code of
Conduct.

 If it is thought that you have breached your code of professional conduct and/or the
Managers Code of Professional Conduct, the matter will be investigated in line with the
disciplinary policy as a matter of personal misconduct. Where there appears to be a case to
answer a disciplinary hearing will take place. At any stage of the process the Trust may
refer the matter to your professional registering body for their consideration under their own
registration review procedures.

 This job description will be subject to regular review and amended to meet the changing
needs of the Trust.

 This job description is subject to the Terms and Conditions of service of Royal Cornwall
Hospitals NHS Trust, and the post holder will undertake any other duties which may be
required from time to time.

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THIS JOB DESCRIPTION IS SUBJECT TO REVIEW IN CONSULTATION WITH THE POST
HOLDER

10. JOB DESCRIPTION AGREEMENT

Job holder's Signature: Date:

Head of
Department Signature: Date:

Title:

**Please only include the following paragraph in job descriptions relating to vacancies that require DBS –
please refer to DBS policy if you are unsure:
Please note:
Rehabilitation of Offenders Act

This post is exempt from the Rehabilitation of Offenders Act 1974. A provisional offer of employment will be
subject to a criminal record check from the Disclosure and Barring Service before the appointment is
confirmed. This will include details of cautions, reprimands, final warnings, as well as convictions.

The Royal Cornwall Hospitals Trust is a non-smoking organisation. Smoking will not
be permitted on any of the sites by staff in trust uniform and/or wearing a trust
identification badge in any location, in vehicles owned or leased by the Trust or in
the homes (including gardens) of any patients visited at home.

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Person Specification For The Post Of: Blood Transfusion Admin & Clerical Support
All requirements listed in this specification must be (a) essential to the post and (b) assessable
within the selection process.

ATTRIBUTES
REQUIREMENTS METHOD OF
ASSESSMENT
ESSENTIAL DESIRABLE
QUALIFICATIONS CSE / GCSE in 4 ECDL/CLAIT Application form
subjects (inc English /RSA
& Mathematics

EXPERIENCE A&C skills Application form

Team working Interview
References

PRACTICAL AND Sound knowledge Application form.

INTELLECTUAL and application of Interview. References
SKILLS (INCLUDING Excel, Word and
ANY SPECIAL Access
KNOWLEDGE)
Works accurately
with attention to
detail
Good
communications
skills
Calm and logical
under pressure and
able to cope with
frequent
interruptions and
changing priorities

DISPOSITION/ Motivated and a

ADJUSTMENT/ positive attitude to
ATTITUDE team work

TRAINING Mandatory training

ADDITIONAL A criminal record

CIRCUMSTANCES check satisfactory to
the organisation.
Ability to undertake
duties

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.

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 NHS KNOWLEDGE AND SKILLS FRAMEWORK
FORM FOR DEVELOPING AN NHS KSF OUTLINE FOR A POST (KSF1)

Title of Post: Blood Transfusion Admin & Clerical Support

NHS KSF DIMENSIONS Needed Level for post
for
Post?
1 2 3 4 Areas of application
CORE DIMENSIONS – relates to all
NHS posts
1 Communication Y X Receive requests and enquiries
via telephone. Adhere to
directorate and Trust policies
and procedures.
2 Personal and people development Y X

3 Health, safety and security Y X Attend mandatory training.

4 Service improvement Y X Participates in meetings and

other staff communication/
feedback.
5 Quality Y X Observe quality policies and
maintain quality of own work
6 Equality and diversity Y X Support equality and diversity

SPECIFIC DIMENSIONS
HEALTH AND WELLBEING
HWB1
Promotion of health and wellbeing
and prevention of adverse effects to
health and wellbeing
HWB2
Assessment and care planning to
meet people’s health and wellbeing
needs
HWB3
Protection of health and wellbeing
HWB4
Enablement to address health and
wellbeing needs
HWB5
Provision of care to meet health and
wellbeing needs
HWB6
Assessment and treatment planning
HWB7
Interventions and treatments
HWB8
Biomedical investigation and
intervention
HWB9
Equipment and devices to meet
health and wellbeing needs
HWB10
Products to meet health and
wellbeing needs

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AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

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NHS KSF DIMENSIONS Needed Level for post
for
Post?
1 2 3 4 Areas of application
ESTATES AND FACILITIES
EF1 Y X Use/maintain laboratory
Systems, vehicles and equipment equipment according to
laboratory, directorate and
Trust protocols
EF2
Environments and buildings

EF3
Transport and logistics

INFORMATION AND KNOWLEDGE

IK1 Y X Input specimen data and
Information processing analytical requirements. Input
and check patient demographic
data.
IK2 Y X Competent use of data bases
Information collection and analysis

IK3
Knowledge and information
resources

GENERAL
G1 Y X Ensure continuous own
Learning and development learning and assist in training
new colleagues
G2
Development and innovation

G3
Procurement and commissioning

G4
Financial Management

G5
Services and project management

G6
People management

G7
Capacity and capability

G8
Public relations and marketing

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 NHS KNOWLEDGE AND SKILLS FRAMEWORK
FORM FOR DEVELOPING AN NHS KSF OUTLINE FOR A POST
(KSF2 Foundation gateway level)

Title of Post: Blood Transfusion Admin & Clerical Support

NHS KSF DIMENSIONS Needed Foundation Level for post
for Gateway
Post?
1 2 3 4
CORE DIMENSIONS – relates to all NHS
posts
1 Communication Y X
ALL
2 Personal and people development Y X
ALL
3 Health, safety and security Y X
ALL
4 Service improvement Y X
ABDE
5 Quality Y X
ALL
6 Equality and diversity Y X
ALL
SPECIFIC DIMENSIONS
HEALTH AND WELLBEING
HWB1
Promotion of health and wellbeing and
prevention of adverse effects to health
and wellbeing
HWB2
Assessment and care planning to meet
people’s health and wellbeing needs
HWB3
Protection of health and wellbeing
HWB4
Enablement to address health and
wellbeing needs
HWB5
Provision of care to meet health and
wellbeing needs
HWB6
Assessment and treatment planning
HWB7
Interventions and treatments
HWB8
Biomedical investigation and intervention
HWB9
Equipment and devices to meet health
and wellbeing needs
HWB10
Products to meet health and wellbeing
needs

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 AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

NHS KSF DIMENSIONS Needed Foundation Level for post

for Gateway
Post?
1 2 3 4
ESTATES AND FACILITIES
EF1 Y ALL X
Systems, vehicles and equipment

EF2
Environments and buildings

EF3
Transport and logistics

INFORMATION AND KNOWLEDGE

IK1 Y ALL X
Information processing

IK2 Y ALL X
Information collection and analysis

IK3
Knowledge and information resources
GENERAL
G1 Y ALL X
Learning and development

G2
Development and innovation

G3
Procurement and commissioning

G4
Financial Management

G5
Services and project management

G6
People management

G7
Capacity and capability

G8
Public relations and marketing

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