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    Questionnaire: Objectives

    Uploaded by

    anshika jadhav
    The document outlines objectives related to analyzing the customer complaint process, including: 1) Analyzing the complaint filing process and understanding how to solve customer problems. 2) Analyzing the complaint handling cycle and showing benefits of proper handling. 3) Discussing business advantages of good customer service, complaint handling capabilities, and proactive problem solving. 4) Listing reasons for customer complaints and the complaint handling process. 5) Discussing approaches for handling angry customers and strategies for redeeming service failures. 6) Studying how to solve customer complaints and compare complaint strategies.

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    Questionnaire: Objectives

    Uploaded by

    anshika jadhav
    95 views3 pages
    The document outlines objectives related to analyzing the customer complaint process, including: 1) Analyzing the complaint filing process and understanding how to solve customer problems. 2) Analyzing the complaint handling cycle and showing benefits of proper handling. 3) Discussing business advantages of good customer service, complaint handling capabilities, and proactive problem solving. 4) Listing reasons for customer complaints and the complaint handling process. 5) Discussing approaches for handling angry customers and strategies for redeeming service failures. 6) Studying how to solve customer complaints and compare complaint strategies.

    Original Description:

    maruti suzuki consumer complaints behavior questionnaire

    Original Title

    Questionnaire

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    The document outlines objectives related to analyzing the customer complaint process, including: 1) Analyzing the complaint filing process and understanding how to solve customer problems. 2) Analyzing the complaint handling cycle and showing benefits of proper handling. 3) Discussing business advantages of good customer service, complaint handling capabilities, and proactive problem solving. 4) Listing reasons for customer complaints and the complaint handling process. 5) Discussing approaches for handling angry customers and strategies for redeeming service failures. 6) Studying how to solve customer complaints and compare complaint strategies.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    95 views3 pages

    Questionnaire: Objectives

    Uploaded by

    anshika jadhav
    The document outlines objectives related to analyzing the customer complaint process, including: 1) Analyzing the complaint filing process and understanding how to solve customer problems. 2) Analyzing the complaint handling cycle and showing benefits of proper handling. 3) Discussing business advantages of good customer service, complaint handling capabilities, and proactive problem solving. 4) Listing reasons for customer complaints and the complaint handling process. 5) Discussing approaches for handling angry customers and strategies for redeeming service failures. 6) Studying how to solve customer complaints and compare complaint strategies.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Objectives

    1. To analyze the process of complaint filing


    2. To study of customer complaint and understand how to solve the problems.
    3. To analyze the handling complaint cycle
    4. To show the benefits of handling complaints correctly
    5. To discuss the business advantages of proper customer service
    6. Complaint handing capability
    7. Describe the activity involved in proactive problem solving
    8. List reasons that customer complaint and describe the process for handling those
    complaints.
    9. Discuss approaches to use when handling angry customer
    10. Learn strategies to redeem yourself when you have failed in providing the customer
    the level of expected service
    11. To study about how to solve the complaint of customer
    12. To study about how other dealers strategy for handling complaints.

    Questionnaire
    Name: -------------------------------------------------------------------

    Contact No: ----------------------------------------------------------------

    Email Id: ----------------------------------------------------------------


    What is your age?

    10 to 20 20 to 35
    35 to 45 45 to 55
    What is your occupation?

    ------------------------------------------------------------------------
    What is your annual income? (If working)
    Below 20000 20000 to 30000
    30000 to 50000 Above 50000

    This is a research for automobile industry kindly fills the form and your suggestion.

    1. Do you have your own car?


    Yes No

    2. From where you have purchase your car?


    o Maruti Suzuki Honda
    o Hyundai Toyota
    o Mahindra Other

    3. If yes which car do you have?


    o Maruti Suzuki Honda
    o Hyundai Toyota
    o Mahindra None of this

    4. Why did you purchase this car?


    Good promotion Price
    Product Discount
    All of above

    5. If No, are you interested in buying a new car? (Those who do not own car)

    Yes No

    6. Which motor company cars are you interested to buy?


    Maruti Honda
    Hyundai Toyota
    Nexa Nissan

    7. What do look for before buying a car?( Multiple choice )


    o Brand Feature
    o Car look Millage
    o Resale value Price

    8. Why do you want to purchase this car? (with reference to the previous question)
    Brand Feature
    Car look Millage
    Resale value Price

    9. Are you aware of promotion tool of Maruti?


    Yes No

    10. If yes which promotional tools you are aware of Maruti Motors?

    Discount Gold Coin


    Free Gift Outdoor advertising
    Free Accessories Financing
    None of this

    11. Which dealership you are preferred?


    Autovista Nil Hyundai
    Nexa Ace Kudale

    12. When you were purchasing your vehicle did you face any obstacle and problem
    from the dealership?
    Yes No

    13. Any suggestion do you have to give Automobile industry

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