Aupagan National High School Division of Butuan City Caraga Region

AUPAGAN NATIONAL HIGH SCHOOL
DIVISION OF BUTUAN CITY

CARAGA REGION
Grade 11 - Einstein
HOUSEKEEPING NC II
Semi-Final Exam
NAME: _______________________________________ DATE:_____________________
I. Multiple Choice. Encircle the letter of your choice.

1.) What is the correct order of the things to do in the beginning of a housekeeper's working shift?
a. Prepare cart, Stock linen room, Begin and end shift systematically
b. Stock linen room, Begin and end shift systematically, Prepare cart
c. Begin and end shift systematically, Prepare cart, stock linen room
d. None of the above
2. At the beginning shift, the housekeeper must:

a. Pick up supplies, sign out keys, pick up room assignments, check for special assignments, and sign in.
b. Pick up room assignments, check for special assignments, sign in, pick up supplies, and sign out keys.
c. Sign in, sign out keys, pick up room assignments, Check for special assignments and pick up supplies.
d. Check for special assignments, sign in, pick up supplies, and sign out keys pick up room assignments,
3. It is the entrance area of the hotel, where you can also see the front desk.
a. Lobby
b. Restaurant
c. Function Room
d. Public Area Comfort Room
4. The following are needed in cleaning the lobby except:

a. Broom and Dustpan c. Bowl Cleaner
b. Mop and Bucket d. Glass Cleaner
5. It is an area that provides food and beverages for the guests.

a. Function Room
b. Public Area Comfort Room
c. Lobby
d. Restaurant
6. It is an area that can accommodate large number of people for special occasions like big meetings,
weddings and birthdays.
a. Lobby
b. Public Area Comfort Room
c. Function Room
d. Restaurant
7. It is a hotel area where different people can use the lavatory or toilet.
a. Lobby
b. Restaurant
c. Function Room
d. Public Area Comfort Room
8. The following chemicals are needed in cleaning the Public Restrooms except:
a. Disinfectant c. Air Freshener
b. Bleach d. Shampoo
9. Which tool is not applicable in cleaning the Restaurant Area?

a. Damp Cloth c. Plunger
b. Mop and Bucket d. Broom and Dustpan
10. A room with one double bed is classify as:
a. Single Room c. Double Room
b. Twin Room d. Double-Double Room
11. A room with a single bed:

a. Single Room c. Double Room
b. Twin Room d. Double-Double Room
12. A room with one double bed and a roll away bed:
a. Twin Room c. King Room
b. Family Room d. Triple Room
13. Two rooms with an interconnecting door which is ideal for a family:
a. De Luxe Room c. Connecting room
b. Studio Room d. Standard Room
14. These are items intended to remain with the hotel after the guest has checked-out:
a. Guest loan items c. Guest expendables
b. Guest essentials d. all of the above
15. These items are available upon the request of the guest and receipted on a loan basis:
16. Sometimes called "give away", these items are expected to be used up or taken by the guests.
17. The following are examples of guest loan items except:

a. Iron and ironing board c. Hair Blower
b. Electric Shaver d. Soap
18. It is a piece of thick heavy covering the floor of a room or area:

a. Bath Mat c. Blanket
b. Carpet d. Bath Towels
19. It is an electrical cleaning equipment that cleans the surfaces such as floors and carpets by sucking
dirt into a bag of cylinder:
a. Floor Polisher c. Mop with Wringer
b. Vacuum Cleaner d. Maid's Cart
20. What is the right thing to do before vacuuming?

a. Wipe the floor with wet cloth c. Pick up anything large or sharp objects by hand
b. Mop the floor d. All of the above
21. What cleaning motion is used in vacuuming?

a. Figure of 8 c. Slow Forward strokes
b. Horizontal and Vertical d. Circle motion
22. Is it part of the housekeeper's job to check every now and then the completeness and condition off
all furniture, fixtures and guest supplies?
a. Yes c. Perhaps
b. No d. Sometimes
23. To whom will you report any breakages, damages and missing items?
a. Security Guard c. Hotel Owner
b. Immediate Supervisor d. Colleague
24. Which situation does not perform excellent customer service to the guest?
a. Assisting the customer to carry his/her belongings going to the lobby.
b. Politely asking the customer of his/her experience about the hotel.
c. Asking the guest to go down and ask for additional pillow.
d. Giving information about the extra services of the hotel.
25. Laundry operations are frequently "outsourced" in a hotel because they are expensive when done
"in-house". What does this mean?
a. Linens are washed outside the building of the hotel c. They let the employees wash the linens
b. The hotel let other laundry shops wash their linens d. Other people wash the linen inside the hotel
26. It is a term used in hotel if guests has misplaced or left belongings in the hotel:
a. Found and Lost c. Lost and Found
b. Baggage Counter d. Lost Items
27. What is the right procedure when an item has been found?
a. Inspection, identification, report, record, label, store, return to owner
b. record, label, store, return to owner, inspection, identification, report
c. Return to owner immediately
d. Keep it for yourself.
28. It is a document written to record that an item has been found:

a. Assignment Sheet c. Incident Report
b. Inventory Sheet d. None of the above
29. What must be done to properly identify the ownership of an item that has been found?
a. Recording c. Labeling
b. Reporting d. None of the above
30. What will the management do if an item is unclaimed for a long time?
a. Sell the item c. Auction to housekeeping staff
b. Throw the items d. None of the above
II. Enumeration. Write your answers at the back of this paper.

31-34. Equipment Needed in Cleaning the Lobby
35-36. Two ways of classifying the Guestroom
37-38. Give at least two examples of Guest Essentials
30-40. Give two advantages of using a vacuum cleaner
41-44. The four areas where Lost and Found Procedure can prevent costly problems.
III. Identification
45. ________________________ is use to separate the lavatory and the shower in the bathroom.
46. ________________________ is where guests perform activities such as brushing teeth and washing
the face.
47. ________________________ is the largest size of bed which measures 78"x80"
48. ________________________ are courtesies provided to guests for free but the charges are hidden
in the room rate.
49. Start Vacuuming at the ___________________part of the door.
50. ___________________________ is the practice of being hospitable to the guests and providing
them with excellent service.
Godbless

Aupagan National High School Division of Butuan City Caraga Region

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AUPAGAN NATIONAL HIGH SCHOOL

DIVISION OF BUTUAN CITY

NAME: ___________________ DATE:_

I. Multiple Choice. Encircle the letter of your choice.

2. At the beginning shift, the housekeeper must:

4. The following are needed in cleaning the lobby except:

5. It is an area that provides food and beverages for the guests.

9. Which tool is not applicable in cleaning the Restaurant Area?

11. A room with a single bed:

17. The following are examples of guest loan items except:

18. It is a piece of thick heavy covering the floor of a room or area:

20. What is the right thing to do before vacuuming?

21. What cleaning motion is used in vacuuming?

28. It is a document written to record that an item has been found:

II. Enumeration. Write your answers at the back of this paper.

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