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    Communication - Listening - Presentation - Pps

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    The document provides guidance on developing strong communication and listening skills. It emphasizes that communication is about managing relationships, understandings, and expectations. Effective listening requires caring, concern, compassion, commitment and credibility. The listener should be sensitive, mature, accommodative, responsive, and tolerant. They should think critically about what they hear, take notes in multiple ways, fight distractions, and not judge until they fully comprehend the message. Developing these skills can help people move from good to great performance and sustain success in their careers and lives.

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    Communication - Listening - Presentation - Pps

    Uploaded by

    achuthannayaki
    67 views33 pages
    The document provides guidance on developing strong communication and listening skills. It emphasizes that communication is about managing relationships, understandings, and expectations. Effective listening requires caring, concern, compassion, commitment and credibility. The listener should be sensitive, mature, accommodative, responsive, and tolerant. They should think critically about what they hear, take notes in multiple ways, fight distractions, and not judge until they fully comprehend the message. Developing these skills can help people move from good to great performance and sustain success in their careers and lives.

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    The document provides guidance on developing strong communication and listening skills. It emphasizes that communication is about managing relationships, understandings, and expectations. Effective listening requires caring, concern, compassion, commitment and credibility. The listener should be sensitive, mature, accommodative, responsive, and tolerant. They should think critically about what they hear, take notes in multiple ways, fight distractions, and not judge until they fully comprehend the message. Developing these skills can help people move from good to great performance and sustain success in their careers and lives.

    Copyright:

    © All Rights Reserved
    Download as PPS, PDF, TXT or read online from Scribd
    Download as pps, pdf, or txt
    67 views33 pages

    Communication - Listening - Presentation - Pps

    Uploaded by

    achuthannayaki
    The document provides guidance on developing strong communication and listening skills. It emphasizes that communication is about managing relationships, understandings, and expectations. Effective listening requires caring, concern, compassion, commitment and credibility. The listener should be sensitive, mature, accommodative, responsive, and tolerant. They should think critically about what they hear, take notes in multiple ways, fight distractions, and not judge until they fully comprehend the message. Developing these skills can help people move from good to great performance and sustain success in their careers and lives.

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    You are on page 1of 33

    Communication

    Listening
    Presentation
    Skills

    for Excellence
    C. VIJAYA KUMAR
    Communication Skills
    WHY?
    ► To Live
    ► To Lead
    ► To Succeed
    ► To Sustain the Success

    AND

    Move from GOOD to GREAT performance


    LIFE SPAN:
    An effort made to estimate the Life-Time spent by a person in his 65 years of
    life:

    Spent in Bed – 26 years

    Spent in Office – 20 years

    Spent in Eating – 6 years

    Spent in waiting for tardy people – 6 years

    Spent in Anger – 6 years

    Spent in Shaving, Laughing, Scolding, etc., – 1 year

    Time Spent in Planning for Life Goals – 0

    Total = 65 years

    Social Invasion of workplace


    Long – Arm – of the Job
    Communication is not
    Just feeding information &
    collecting information

    Communication is Managing
    Relationships
    Understandings
    Expectations

    Communication is
    Aligning & Mitigating Maligning
    COMMUNICATION SKILLS FOR MANAGING
    PEOPLE
    Have Yearning for Learning
    Learning is great Earning

    Age is no bar for Learning


    Age is an issue of mind over matter
    If you don’t mind, it doesn’t matter.

    By three methods, we Learn:


    Learning by Reflection, which is noble
    Learning by Imitation, which is easy.
    Learning by experience, which is tough.
    Which one you choose…..I say: mix All.

    Speech is Silver
    Silence is Gold
    Listening is Platinum
    MANAGING BY ALIGNMENTS
    ► Keep him informed
    MANAGING BOSS ► Help your Boss
    ► Be on his side
    ► Never Stab at the Back

    ► Do not Cross paths of Holy Cows


    MANAGING PEER
    ► Build network with power
    centers to keep them on right side.
    ► Keep a Low public profile
    ► Information Sharing
    ► Respect their Ego.

    ► Open Communication
    MANAGING SUBORDINATES ► Practice Delegation
    ► Show Care & Concern
    ► Good Human Being
    PACE - DON’T RACE
    Initiate Friendly Communication
    “Do not walk in front of me, I may not follow
    Do not walk behind me, I may not lead.
    Walk beside me and be my friend.
    “Albert Camms”

    A colleague who keeps work pending, we tend to label him


    as procrastinating.
    We have to pace and understand.

    Technique : EMPATHY

    UNDERSTAND AND FACE


    RAPPORT AND LIKING

    ► Like me - Like you


    People like people who are like them
    Develop the capability of “Being liked”

    Like a chameleon that changes colour to blend with


    environment …..

    Rapport is gateway to communication.

    Technique: Appreciation (don’t have to agree – but


    appreciate what people are saying )

    FLEXIBILITY & ADAPTABILITY


    (Not Adoptability)
    SAYING WITHOUT SAYING
    ► How you say counts
    More than
    what you say
    Energy & Rhythm
    Music in words/voice
    use good words & great words
    Like – Relish
    Loving – Passionate
    Beautiful – Gorgeous
    Nice – Fantastic
    Okay – Perfect
    Serious – Explosive

    ‘ECHO’ PRINCIPLE

    BEHAVIOUR GENERATES BEHAVIOUR


    LISTENING TO OTHERS
    IS
    LISTENING TO YOURSELF
    Attitude of Curiosity
    Attitude of Reciprocity

    Listen
    Creatively
    Clearly
    Considerately

    LISTENING IS THE HIGHEST FORM OF COURTESY


    “TOMPETERS”
    LANGUAGE IS A FILTER
    Starts & Distorts
    Wise
    (Words must be chosen Wisely)

    Revise
    (Keep on Revising Need – Based)

    Devise
    (Devise Befitting Pattern)

    Slip Between a Cup and a Lip


    Slip of Leg can be withdrawn
    But not a Slip of a Lip
    HIDDEN MESS … AGE
    MAY MAKE MESS

    Image causes Damage


    Image is invisible
    Image shapes intention (Hidden)

    Perception distorts Reception


    SMILE IS THE LIFELINE
    Lift your Face with Grace
    Smile takes you many miles in Journey of
    Communication
    Smile puts stress at rest
    Smile Conquers ‘D’ of D ANGER

    SMILE IS THE LIGHTING OF FACE


    COOLING OF MIND
    HEALING OF HEART
    E…MOTION SETS IN MOTION
    …COLOURING OF MESSAGE
    3 Devils of Communication
    ANGER
    ANXIETY
    ALLERGY
    ANGER is only one letter short of D….ANGER
    ALLERGY Swallows ENERGY

    EQ conditions Communication
    IQ & EQ for Leadership
    Look at some LEADERS:
    IQ – EQ
    J. NEHRU – H – M
    INDIRA GANDHI – M – H
    LAL BAHADURSASTRY – M – H
    MORARJI DESAI – H – M
    RAJIV GANDHI – M – H
    V.P. SINGH – M – L
    P.V.N. RAO – H – M
    DEVI GOWDA – L – M
    I.K. GUJRAL – H – M
    CHARAN SINGH – M – L
    N.T.R – M – H
    BILL GATES – M – H
    DHIRUBAI AMBANI – M – H
    NARAYANA MURTHY – M – H
    JACK WELCH – M – H
    LISTENING SKILLS
    LISTENING SKILLS
    Earing – Hearing - Listening
    (Receive – Reflect – Relieve)
    Types of Listening
    ► Passive
    ► Active
    ► Interactive
    Requisites for Effective Listening
    Attending Skills:
    ► Desire to Listen
    ► Eye Contact
    ► Quality Time
    Communication Skills:
    ► Speaking Skills ► Listening Skills ► Influencing Skills
    ► Smiling Skills ► Body Language Skills
    ► Etiquette Skills ► Assertive Skills
    Listening Means
    CARING – BEARING – SHARING - FARING
    ► “People Don’t care how much you know, until they know how
    much you care about them”
    ► “Leader finds greatness in the Group…….. He helps the
    members find it themselves”. WARREN BENNIS
    ► “Let a mind lift himself by his own self alone, and let him not
    lower himself by his own self, for the self alone is a friend of
    oneself and the self is an enemy of oneself”
    ► “God grant me
    The serenity to accept the things I cannot change,
    The Courage to change the things I can,
    And the wisdom to know the difference”.
    ► “With the Gift of Listening comes the gift of Healing”
    CATHERINE DE BUECK
    ► “God Gives every Bird his worm, but he does not throw it into
    the Nest” SWEDISH PROVERB
    5 Cs of Listening
    (Fulcrum of Listening)

    CARE
    CONCERN
    COMPASSION
    COMMITMENT
    CREDIBILITY
    5 Es of Listening
    (Flavour of Listening)

    ENTHUSIASM
    ENLIGHTENMENT
    EMPOWERMENT
    ENRICHMENT
    ENHANCEMENT
    LISTENER SHOULD BE SMART
    ACTOR
    S – Sensitive – Sentiments be respected
    M – Mature – Understand first to be understood later
    A – Accommodative – Give Assent for Dissent
    R – Responsive – Be not Reactive & Repulsive
    T – Tolerant – Bear it – Share It

    A – Assertive – Not Aggressive


    C – Confident – Not Diffident
    T – Transparent – Travel with Him
    O – Organiser – Lay the path with participation
    R – Rapport Builder – Rewarding Relations
    Habits to Differentiate Good from Poor Listening
    Poor Listener Effective Listener
    ► Tends to “Wool-gather” with slow ► Thinks and mentally summarizes,
    speakers weighs the evidence, listens between
    ► Subject is dry so tunes out speaker the lines to tones of voice and
    ► Distracted easily evidence
    ► Takes intensive notes, but the more ► Finds what’s in it for me
    notes taken, the less value; has only ► Fights distractions, sees past bad
    one way to take notes communication habits, knows how to
    ► Is over stimulated, tends to seek concentrate
    and enter into arguments ► Has 2-3 ways to take notes and
    ► Inexperienced in listening to difficult organize important information
    material; has usually sought light, ► Doesn’t judge until comprehension is
    recreational materials. complete
    ► Lets deaf spots or blind words catch ► Uses “Heavier” materials to regularly
    his or her attention exercise the mind.
    ► Shows no energy output ► Interpret color w2ords, and doesn’t get
    ► Judges delivery-tunes out listens for hung up on them.
    facts. ► Holds eye contact and helps speaker
    along by showing an active body state.
    ► Judges content, skips over delivery
    errors.
    ► Listens for central ideas
    PRESENTATION SKILLS
    PRESENTATION SKILLS
    PRESENTING YOUR SELF"

    ► You are put on display


    ► you speak without speaking (paralanguage)
    ► Audience listen with their eyes

    • YOUR PHYSICAL PERSONALITY


    • YOUR DRESS
    • YOUR FACE WITH SMILE OR NOT
    • YOUR FIRST SALUTATION (ETIQUETTE)
    • YOUR WELCOME STATEMENT
    • YOUR BIO-DATA ASPECTS WHICH ARE
    RELEVANT & CONNECTED

    BUSINESS IS LIKE WAR - YOU NEED ALL WEAPONS TO WIN

    PRESENTATIONS KILLS
    PRESENTATION SKILLS
    PRESENTATIONS SHOULD
    ► INFORM
    ► INSPIRE
    ► ENTHUSE
    ► AMUSE

    EFFECTIVE PRESENTATIONS WILL HAVE

    ► CLEAR OUT COME


    ► LAYERED STRUCTURE
    ► SELECTIVE CHUNKING
    ► POSITIVE ATTITUDE
    ► FLEXIBLE RESPONSE
    ► IMPRESSIVE START & EFFECTIVE CLOSE
    PRESENTATION SKILLS
    PRINCIPLES OF PRESENTATIONS

    ► ENGLISH IS ENGLISH (NEUTRAL ENGLISH)


    ► EASE & PLEASE
    ► SMILE - MILES
    ► 3TS
    ► KISS
    ► MISS
    ► FACE - PACE - RACE
    ► MBA - PULSE - PRESSURE
    ► ECHO PRINCIPLE
    ► BE NOT PERFECT - BE EXCELLENT
    ► COMMAND OF LANGUAGE - DEMAND OF AUDIENCE
    ► WWW
    ► WWWW
    PRESENTATION SKILLS
    PRESENTATION ETHICS

    ► NO SNUBBING - ONLY BUBBLING


    ► DON'T SHIRK - FACE IRKS
    ► ADMIT - NOT SUBMIT
    ► INTEGRITY - DIGNITY
    ► BEAR AND FARE
    ► BOWL THE FOWL
    ► JOKING - NO POKING
    ► FACTUAL - ACTUAL
    ► TENDER WITH GENDER
    ► CONFIDENCE - NOT CONTROVERSY
    ► DON'T BE DEFENSIVE - NEVER BE OFFENSIVE
    PRESENTATION SKILLS

    TRICKS OF THE TRADE


    ► ASK QUESTIONS TO GAIN TIM
    TO PUT HIM AT PLACE
    TO SAVE FACE
    TO GAIN & REGAIN
    CONFIDENCE
    TO KILL NERVOUSNESS

    • QUESTIONS ON MGR - TO GET THE ANSWER YOU DON'T KNOW


    • ICE BREAKING - KNOW AUDIENCE GRIT - DECIDE STRATEGY
    • EYE CONTACT - KEEP AN EYE ON TROUBLE SPOTS
    • RHYME & RYTHM
    • APPRECIATE AUDIENCE SKILLFULLY (BEFITTING FLATTERY)
    • RESONATING STORIES
    • PRESENCE OF MIND
    • ACTIVE & CREATIVE
    PRESENTATION SKILLS

    BOTTLE NECKS

    ► NEGA HOLICS (COPING WITH


    HOSTILITY)
    ► CULTURAL OVERTONES
    ► PERSONAL IMAGE
    ► PROFANITY
    ► CATCHWORDS
    ► LANGUAGE LIKES & DISLIKES
    ► PERCEPTIONS
    SPEECH IS SILVER
    SILENCE IS GOLDEN
    LISTENING IS PLATINUM
    Success Mantra
    To be effective Executive, you
    should do:
    ► MCA
    ► MSC

    ► ME

    ► PHD
    Success Mantra
    MCA ― Managing Communication
    Applications
    MSC ―
    Managing & Surviving Change
    ME ―
    Managing Emotions & Etiquette
    PHD ―
    Personal Horizon Development
    THANK
    YOU

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