Why We Buy: Evolution, Marketing, and Consumer Behaviour: Leo (1964, Pp. 181-182)
Why We Buy: Evolution, Marketing, and Consumer Behaviour: Leo (1964, Pp. 181-182)
Why We Buy: Evolution, Marketing, and Consumer Behaviour: Leo (1964, Pp. 181-182)
Introduction
Researchers have been examining consumer behaviour, marketing, and advertising for
nearly a century. Yet almost none of this work has considered why we buy the things we
buy from an evolutionary perspective. After all, our ancestors did not shop at the
supermarket giant Wal- Mart; people do not have genes for preferring the soft drink Coke
over Pepsi; and shoppers rarely deliberate how a purchase will help propagate their genes.
In this chapter we discuss how a closer inspection of our ancestral roots can provide
important insight into the underlying motives driving our purchases. Scholars and
marketers are just begin- ning to consider evolutionary influences on modern marketing
and consumer behaviour (e.g. Saad 2007; Miller 2009; Griskevicius et al. 2009a). Because
Homo sapiens is an ultra-social species, an evolutionary perspective suggests that people
interact with the present-day world using brains that evolved to confront recurring social
challenges faced in ancestral environments. For exam- ple, our ancestors had to solve the
social challenges of attracting and retaining a mate, affiliating with others, protecting
themselves from danger, gaining status, and caring for family. As we dis- cuss later, these
deep-seated evolutionary motives continue to drive modern consumer behav- iour, albeit
rarely in obvious or conscious ways.
Consider that the majority of people’s monthly income is spent on clothing, housing,
and transportation. 1 What motivates our consumption choices? Fundamentally, the answer
is straight- forward: we buy clothing to stay warm, transportation because we need to get
from point A to
1 From www.visualeconomics.com/how-the-average-us-consumer-spends-their-paycheck/
312 SECTION 5: MARKETING AND COMMUNICATION
point B, and housing because we need shelter from the elements. Yet people typically do
not pur- chase the first product they encounter; rather, consumers often decide on a
purchase while facing multiple options. Thus, the relevant question for marketers is why
someone chooses to buy one car, house or pair of shoes over another. The answer is rarely
that the purchased car is more effec- tive at getting a person from point A to point B, that
the house provides superior shelter, or that the shoes are better at protecting one from the
elements. Indeed, although a pair of shoes may cost
£15 to produce, some consumers have been persuaded to pay £150 for such leather
coverings, even when they are fully aware that the shoes are functionally equivalent to
another pair half its price. What drives these types of decisions?
Our goal in this chapter is to show how an evolutionary perspective on motivation
relates to consumer behaviour. This approach can encourage marketers and advertisers to
better meet the evolutionary needs of consumers, and help consumers make more
informed decisions. First, we provide an overview to a modern evolutionary approach to
consumer behaviour. Next, we present the evolutionary social motives that continue to
drive modern behaviour, highlighting emerging findings relevant to marketing. Finally,
we discuss implications of evolutionary motivations for marketers, including how they
can be applied to market segmentation, consumer targeting, and brand positioning.
buy are all proximate reasons, such as a product’s location in a store and its specific
placement on a shelf. However, an evolutionary perspective contends that it is also
important to consider the ultimate reasons for why people buy what they do.
Proximate and ultimate explanations are not competitors; they are complementary
perspec- tives. For instance, it is misguided to ask if a man bought an expensive sports car
because it makes him feel good (a proximate reason) or because it enhances his
reproductive opportunities (an ultimate reason). Both explanations can be correct, each
explaining the same behaviour at a different level of analysis. The important point is that
neglecting ultimate reasons for behaviour can limit or hinder marketing strategies. For
example, if an organization desired to curb con- spicuous consumption by dissuading
people from purchasing pricey sports cars, ignoring ulti- mate reasons for such purchases
might lead to a marketing strategy that tries to persuade people that expensive sports cars
shouldn’t make them feel good. This kind of a strategy is likely to be fighting an uphill
battle.
Finally, an evolutionary approach does not presume that people will be conscious of the
ulti- mate reasons for their behaviour; indeed, research has shown that such motives
often guide behaviours in an automatic and non-conscious manner (e.g. Barrett and
Kurzban 2006; Kenrick et al. 2010a). However it does highlight that people usually have
multiple motives for a given behaviour.
suggests that marketers can be more effective at changing people’s behaviours and
persuading them to adopt new practices through strategic communication that considers the
evolutionary motives behind why we buy.
promotes a ‘strength in numbers’ response, leading people to become more conforming and
band together with similar others (e.g. Kugihara 2005; Griskevicius et al. 2006b). For example,
advertising messages appealing to the behaviours of the masses (e.g. ‘this product has been pur-
chased by over a million people’) are more persuasive when a self-protection motive is active
(Griskevicius et al. 2009a). Accordingly, the motive for self-protection is associated with
increased preferences for, and defence of, the status quo (e.g. Jost and Hunyady 2005), and
people chroni- cally concerned with self-protection (e.g. disease vulnerability) are also quicker
to show avoidant physical behaviours (Mortensen et al. 2010).
Forming friendships
People who were hermits and loners are unlikely to have passed on their genes. Our
ancestors lived within social groups much as we do now, and the motivation to form
alliances with non-kin would have been highly valuable (e.g. Baumeister and Leary 1995).
Friendship is an important way of managing potential dangers, receiving support, and
exerting control over the world. Friendships often begin as reciprocal relationships,
with favours being equally exchanged, but over time they can become more communal
and trusting (Clark et al. 1986; Lydon et al. 1997). Individual differences exist in this
universal motive, whereby some people are more moti- vated to pursue and maintain
friendships and are likewise more sensitive to social rejection (Maner et al. 2007c).
An affiliation motive can have powerful influences on behaviour. It encourages
psychological connection with others, which can lead one person to treat another person’s
actions as their own. For example, people take on the personality characteristics of othe rs
(Goldstein and Cialdini 2007), become vicariously depleted by the self-control actions of
others (Ackerman et al. 2009b), and even feel the pain of other people (Jackson et al. 2006).
A friendship motive is especially strong when social relationships are threatened. For
instance, social rejection promotes the rein- forcement of existing friendships, and
motivates behaviours to make new friends (Maner et al. 2007c). This affiliative response
can lead people to spend more money on relationship-affirming products and even on items
that a friend enjoys but the purchaser does not (Mead et al. 2011). People’s relationships
with brands can also mimic those they have with friends, and people feel the sting of brand
transgressions much like they do the slights of friends (Aaker et al. 2004).
Gaining status
Humans also desire power and prestige in their groups. Because ‘success’ in evolution is
always relative to the fate of competitors, an evolutionary perspective highlights the
importance of a motivation to attain relative status, which can result in greater
interpersonal influence (Miller et al. 1995), material resources (Cummins 1998), self-
esteem (Tesser 1988), and health (Marmot 2004). Because a desire for status is associated
with both climbing a social hierarchy and protect- ing one’s position in that hierarchy, this
motive is related to both feelings of pride and anger (Kenrick and Shiota 2008). Again,
there are individual differences in this universal motive (e.g. McClelland 1975), whereby
some people are more motivated to pursue status and are more sensi- tive to losses in status.
For example, although status is important for both sexes, status tends to afford more
benefits to men. This is because men’s value as a mate is often related to their social and
economic status (Buss 1989; Li et al. 2002), leading men to be relatively more sensitive
to status losses (Daly and Wilson 1988; Gutierres et al. 1999).
An evolutionary approach highlights two main routes by which to attain status (Henrich
and Gil-White 2001): through dominance (e.g. overpowering others and forcing deference)
or through prestige (freely conferred deference). Although status motives can lead to
more dominant and
WHY WE BUY: EVOLUTION, MARKETING, AND CONSUMER BEHAVIOUR 317
aggressive behaviour (Griskevicius et al. 2009b), cultural prescriptions often encourage humans
to seek status through prestige rather than dominance. For example, self-sacrifice for a group
has been shown to increase the self-sacrificer’s status, including the likelihood that the person
will be selected as a leader (Hardy and Van Vugt 2006). Once status has been obtained, people
exhibit a number of biases designed to preserve their status. For example, threats to one’s
position in a hierarchy may lead to more conservative behaviour patterns (Maner et al. 2007b)
and to sacrifice group goals for personal goals (Maner and Mead 2010). A status motive is also
directly related to the acquisition of products that signal elevated status and power. For
example, status-seeking individuals will pay more for luxury and reputational goods (Rucker
and Galinsky 2008), and status motives can lead people to choose ‘green’ products over
counterpart non-green products because doing so enhances their reputations (Griskevicius et al.
2010). When status-signalling goods are unattainable, status motives can even lead to purchase
of counterfeit products (Wilcox et al. 2009).
Kin care
Because human offspring are altricial, the motive to care for offspring is of central
importance to evolutionary success. The care and support people provide to their children
and close relatives is driven by a fundamentally different evolutionary process than when
benefits are provided to unrelated individuals. Relatives’ overlapping genetic structure
allows for cooperation to emerge in the absence of reciprocal norms or laws, because help
given by one person to a biological rela- tive provides a net benefit to the genes shared
between those individuals (inclusive fitness: Hamilton 1964). Indeed, people give higher
value gifts to closer kin (Saad and Gill 2003); after death, inheritance bequests follow the
same principle (Smith et al. 1987).
The motive for kin care is related to feelings of nurturance (Kenrick and Shiota 2008),
whereby a person motivated by kin care is more likely to be pro-social and relatively
unconcerned with having their support returned in an equitable fashion. Note that a kin care
motive is not the same as a desire to have children. Instead, the kin care system evolved to
motivate investment into assisting helpless others that are nearby, typically one’s offspring but
in the modern world the same system can motivate giving to helpless strangers (e.g. starving
children in Africa) or even taking care of puppies and kittens. Once more, although all people
possess a motive for kin care, individual differences exist (e.g. Oyserman et al. 2002), whereby
some people are more motivated to care for others and more sensitive to pain felt by close
others.
Surprisingly little research has examined how a kin care motive influences behaviour.
One interesting set of findings comes from research in organizational behaviour. Family
businesses have always made up a substantial portion of the corporate world, with
estimates as high as 90% for all businesses in the US, including 37% of the Fortune 500
companies. 2 As Fritz (1997, p. 51) notes: ‘A Chinese proverb says – with less whimsy and
more hard-nosed sense than most – “You can only trust close relatives”’. Research on firms has
uncovered a puzzling occurrence: family- run firms tend to perform better and operate more
efficiently, yet the nepotism they engender can lead to free-riding and worsening
performance in subsequent generations (McConaughy et al. 2001; Perez-Gonzalez 2006;
see also Chapter 4, this volume). Despite these potential downsides, organizations often try
to capitalize on the fitness gains likely to accompany genetic relatedness by providing
messages that amplify feelings of psychological kinship (Bailey 1988), including
reminders of similarity, common goals, and even using fictive kinship terminology.
2 Data
from the University of Tulsa College of Business Administration (2000).
www.galstar.com/~persson/ fobi2/
318 SECTION 5: MARKETING AND COMMUNICATION
Marketing applications
In our introduction, we noted that one of the most important questions for marketers is
why people prefer one product over another. Consideration of the six evolutionary
social motives reviewed in the ‘Evolutionary social motives and consumer behaviour’ section
can help marketers answer this question more successfully by providing insight into the
ultimate reasons why con- sumers buy. In fact, an evolutionary perspective of consumer
motivation can add value to nearly every aspect of marketing strategy, helping firms more
effectively segment consumers, target consumers, and position brands—three activities
that are often cited as the key components of developing a successful marketing strategy
(Kotler 1999). Below we discuss in more detail how an evolutionary approach to consumer
motivation can be applied to these and other aspects of marketing, including
advertising and persuasion.
Customer segmentation
Marketers would like to be able to customize each product and message for each i ndividual
con- sumer. However, such a resource-intensive approach is often impractical. Marketers
also realize that a ‘one size fits all’ approach is usually largely ineffective. To balance these
needs, marketers have long realized the importance of segmenting their customers
(Hotelling 1929; Smith 1956). Marketers try to group consumers into a limited number of
segments, hoping that those within a specific segment will like and want the same things,
while people in different segments will like and want different things (Wedel and
Kamakura 2000). The process of segmentation is like play- ing a game of 20 questions,
whereby one person is trying to figure out what another is thinking. Just as in the game,
marketers attempt to read the mind of consumers, trying to extract what a consumer wants.
Unlike the game, however, marketers get only a couple of questions to figure this out.
Nevertheless, making marketing decisions at the segment level simplifies marketing
planning and communications, allowing marketers to customize the strategy and message to
each segment.
The critical question for a marketer is what basis to use for segmenting consumers.
Perhaps the most commonly used methods are demographics such as gender, age, and
income. For example, when deciding which specific offers to send to which customers,
many direct marketers rely on a database called PRIZM. This database uses zip codes to
segment consumers, the assumption being that this indicates some information about that
person’s demographics, which should relate to what they want and need. Unfortunately,
segmenting consumers in this way often produces little useful information to predict what
people want beyond broad generalities (Yankelovich and Meer 2006). Similarly
disappointing results have been found when marketers attempt to segment based on
psychographic variables such as lifestyle, interests, and aspirations. For example, one
popular psychographic method is the VALS (Values and Lifestyles) approach, which
categorizes people based on their level of innovation and access to resources. VALS
segments include ‘Innovators’ on the leading edge, ‘Thinkers’ who are motivated by ideals, and
‘Strivers’ focused on achievement. The idea underlying psychographic approaches is that
what someone values is related to the products and brands they want to buy.
Unfortunately, much like demographic- based approaches, these methods are often poor
predictors of actual consumer behaviour (Bucklin et al. 1995; Rossi et al. 1996; Fennell et
al. 2003).
An evolutionary approach suggests that marketers should segment based on consumer
needs (i.e. the desires and motives that drive consumer purchases). Although marketers
understand that consumer needs are important (e.g. most successful marketers run
focus groups and conduct interviews and surveys), such efforts at segmentation have
been plagued by three critical issues. First, most efforts have attempted to segment based on
proximate needs. Because consumers have
WHY WE BUY: EVOLUTION, MARKETING, AND CONSUMER BEHAVIOUR 319
an innumerable number of proximate needs, however, this makes it difficult to identify the
spe- cific needs to examine, to hone in on a few needs that work best, and to define a
theoretically- based taxonomy. Second, proximate needs by their very nature are
typically specific to a particular product category, often even to a particular product
model. Thus, identifying the spe- cific proximate needs to create a segmentation scheme for
one product typically has little use for marketing other products. Because the set of
proximate needs is constantly changing from prod- uct to product (and between product
categories), this lack of consistency makes it difficult to use such approaches to manage
customer relationships or develop an optimal portfolio of products. Third, the
methodologies marketers use in hope of uncovering consumer needs (e.g. focus groups,
surveys) often makes it impossible that the ultimate needs driving purchases will be
revealed. Given that people often have no idea why they did something (Nisbett and
Wilson 1977; Nolan et al. 2008), and given that this is especially true when trying to
uncover the evolutionary motives for a behaviour (Barrett and Kurzban 2006; Kenrick et al.
2010a), typical marketing methods of introspection and verbal descriptions will rarely be
able to uncover the ultimate need driving a behaviour.
An evolutionary framework of ultimate needs addresses all of these problems. By
focusing on a single motivation level directly connected to adaptive fitness, the number of
operational needs can be reduced to a small, manageable set of evolutionary social
motives—motives that operate as the backseat drivers of consumer behaviour, often
steering conscious decisions in unconscious ways. Of course, although the research
reviewed here suggests that the six social motives are likely to capture much of what
consumers prefer across product categories, future research is needed to examine the extent
to which these motives do indeed predict consumer preferences and pur- chases. Given that
current segmentation approaches (VALS, PRIZM, etc.) are often not very suc- cessful, any
improvement in market segmentation would be considered substantial.
Marketers should consider systematically asking about the six evolutionary motives in
their ongoing surveys. This information could be used to produce a person-specific ‘motive
profile’ for consumers, whereby this profile of evolutionary needs could be used by
different firms and for different product categories. We can easily imagine that such
consumer-specific motive profiles could be added to consumer databases, whereby
marketers could purchase this information to better understand their customers’ needs and
group them in meaningful ways. It may even be possible to develop consumers’ motive
profiles not solely through direct survey research, but based on the products that individuals
purchase.
Consumer targeting
Once a marketer has placed consumers into a limited number of segments, the next step in
strat- egy is deciding which segments to target. Targeting requires developing a plan to
reach a target segment and delivering the value of the segment to the firm. Targeting helps
firms focus their marketing efforts on a few select segments where they can be successful
and avoids wasting effort on segments that will likely never buy the product.
When choosing which targets to pursue, a firm takes into consideration factors such as the
size, growth rate, and profitability of each segment (Kotler 1991; Wedel and Kamakura 2000).
However, an often-overlooked consideration is the ability to reach a target in an
economical fashion. As with market segmentation, a key challenge includes being either
too general or too specific in targeting efforts. For example, one common way to target is
by considering the demographics of a target group. In television advertising, for instance, it
is important to take into account that one programme might be watched more by younger
female viewers, whereas another might interest older male viewers. By considering viewer
demographics, a firm marketing a low-cost cell phone
320 SECTION 5: MARKETING AND COMMUNICATION
plan with unlimited text messaging might target younger viewers by advertising on
programmes that tend to appeal to youth. Unfortunately, this kind of demographic
approach is often not very economical because only a small percentage of even target
viewers may have any interest in this particular offering, yet the firm has to pay advertising
costs for reaching all viewers watching the programme. In contrast to such general
demographic approaches, a firm can also be highly spe- cific in its targeting. For
example, makers of the original Hummer sport utility vehicle (SUV) might have targeted
readers of select magazines like ‘4 Wheel & Off-Road Magazine’. Although the Hummer might
appeal to the small readership of this magazine, this targeting strategy is missing out on
potential consumers who are not automotive enthusiasts, but who might nevertheless be
interested in purchasing this kind of product.
An evolutionary approach suggests that marketers might be more effective at targeting if
they targeted based on evolutionary needs rather than on traditional segments. For
example, the low- cost cell phone plan with unlimited texting is likely to be especially
appealing to a segment with a motive profile high on friendship needs and low on status-
seeking needs (people who desire to keep in constant touch with friends but who don’t crave
the latest technology). In contrast, a large, flashy SUV is likely to appeal to a segment that is
high in status-seeking and self-protection (i.e. people who might see a Hummer as a status
symbol as well as providing safety in auto accidents). The use of ultimate social motives to
form the basis of each target segment could also facilitate more economic access to
segments. For example, consider two prime-time television dramas: a police crime drama
and corporate legal drama. Each programme is watched by similar demo- graphics
(middle-aged men and women), meaning that both are essentially identical from a tra-
ditional advertising perspective. However, an evolutionary motives approach suggests that
viewers for each programme might differ systematically in their motive profiles. Whereas a
police crime drama might be watched by individuals high in the need for self-protection,
a corporate legal drama might be watched by people desiring to climb the corporate
hierarchy and gain status. Thus, a firm targeting a segment high in self-protection should
advertise on the crime drama but not on the corporate law drama, whereas a firm targeting a
status segment should take the reverse
approach.
The evolutionary social motives approach extends well beyond targeting for television
advertis- ing. Firms can use this approach to gain clues about where to find prospects in
that target group and reach them in an economical fashion. A segment with a strong kin
care motive, for example, might spend more time playing at the park, reading the lifestyle
section of the newspaper, and surfing parenting websites; whereas those with a strong
motive to form friendships might instead meet at malls, read the entertainment section, and
use social networking websites. Those with a strong desire for self-protection might be
more likely to get their information from familiar sources that are perceived as expert,
trustworthy, and sharing common core values (e.g. national TV stations and national
newspapers), while those focused on forming friendships might instead read more socially-
oriented, local materials (newspapers, magazines, websites). In summary, the social
motives of a targeted segment can inform marketers about where these peo - ple spend their
time, therefore presenting economical avenues for reaching them with a market- ing
message.
entire shirt, and Christian Louboutin adds distinctive red soles to its shoes. These seemingly
small design choices are likely to create much value in the eyes of a segment high on status-
seeking, but not for a different segment low on status-seeking. Another segment might find
value in products that satisfy other motives such as protection from danger. Such a segment
might instead prefer the REI shirt with special UV blocking technologies, for example, or
the Nike shoes with greater ankle support but minimal branding features.
In addition to improving their products, marketers might also consider how a social
motives approach can help them craft more effective messages. Such an approach could
prove especially effective in digital media (e.g. retail websites and email), where
individual customization tech- niques are already widely employed (Mulvenna et al. 2000;
Mulpuru 2007). For example, online retailers (such as Amazon.com) may not have a single,
uniform homepage; instead, the homepage that uploads on a given terminal can be
changed by the firm depending on who is accessing the site. This allows firms to
strategically decide what products to show on its homepage based on the motive profile of
the user.
E-mail and direct marketers could also use social motive profiles as a basis for deciding what
version of an advert to send. For example, messages tend to be more persuasive (Cialdini 2009)
when they incorporate either appeals to social proof (e.g. ‘over a million sold’, ‘most popular’) or
appeals to scarcity (e.g. ‘limited edition’, ‘exclusive offer’). However, a social motives approach
suggests marketers should be more strategic about when to use one type of appeal over another.
Specifically, self-protection motives enhance the effectiveness of social proof appeals, while
decreasing the effectiveness of scarcity appeals (Griskevicius et al. 2009a). Conversely, mate-
attraction motives enhance the persuasiveness of scarcity appeals, while decreasing persuasive-
ness of social proof appeals.
Because consumers’ individual social motives drive the content and manner in which
informa- tion is processed, firms should react accordingly. An evolutionary approach
suggests that market- ing should be less about trying to persuade consumers to take a
desired action and more about presenting the desired action as a natural solution to an
already-active need. Because consumers have different problems that they desire to solve
(problems that map onto the evolutionary social motives), consumers will naturally desire
the products that will help them solve the problem that is most pressing. Financial
companies, for example, should view themselves as problem solvers, whereby they offer
different solutions to different problems. Thus a company could send out two different
versions of its financial newsletter based on the motive profile of the recipients. For
customers high in self-protection motives, it could emphasize products containing cues to
safety, such as investments with guaranteed returns, insurance or inflation protection. In
contrast, for consumers high in status motives, it could emphasize products that contain
cues to power and prestige, such as exclusive financial products with potential for high
returns. Consumers are likely to prefer motive-consistent solutions even when those
consumers cannot consciously identify what motives are currently active. In these
instances, options that satisfy needs are liable to simply ‘feel right’, a concept known as
regulatory fit (Avnet and Higgins 2006).
Brand positioning
Another key decision in marketing strategy is the positioning of the brand. In branding,
market- ers want to own a particular space in the minds of consumers (Aaker 1991; Kotler
1999). For instance, when people hear the name of the car manufacturer Volvo, they
instantly think of ‘safety’. Wal-Mart and the electronics giant Apple similarly invoke the notions
of ‘low prices’ and ‘creativity’ respectively. All three firms have invested heavily in creating
these valuable brand associations. A difficult question for many brands, especially new
ones, is what associations they
322 SECTION 5: MARKETING AND COMMUNICATION
should focus on making salient. Currently, marketers must sift through endless positioning
pos- sibilities with little guidance from any underlying structure or theoretical frameworks.
For exam- ple, the delivery company UPS has spent millions of dollars positioning itself as
the brown brand (‘What can brown do for you?’), the Budweiser beer brand pours its
resources into being known as the ‘King of Beers’, while many other brands spend large
amounts of money trying to be eve- rything to all people (e.g. ‘Visa is everywhere you want
to be’). Given such disparate types of positioning (that seem to be somewhat successful),
determining a brand positioning can be an overwhelming task.
An evolutionary social motives approach offers some recommendations for brand
positioning. From this perspective, a brand can successfully own one of six social niches that
map onto under- lying social motives. This means that a brand can be associated with status
(e.g. luxury), family, safety (e.g. health), mate attraction (e.g. sex appeal), friendship, or
relationship maintenance. For example, Wal-Mart is known for low prices and its brand
image and advertising is strongly linked to family, but will appeal less to those
particularly motivated by status. Similarly for Apple, although it is associated with
creativity, it owns the high-status niche for computer electronics, whereby its products are
more expensive, flashier, and more likely to be used by celebrities. In fact, Apple products
are intentionally overrepresented in television shows and Hollywood films because Apple
spends a great deal of money to ensure that their products are seen being used by
celebrities.
An important implication of an evolutionary perspective is that it will be difficult for one
brand to own multiple social motive niches. That is, because each of the six recurrent
adaptive problems is qualitatively different and requires qualitatively different solutions, it
is likely to be difficult to persuade consumers that a single brand can be highly effective at
solving multiple adaptive prob- lems. For example, although Volvo branding emphatically
emphasized safety throughout the 1970s, 80s, and 90s, its brand positioning began to
change after it was acquired by Ford in 1999. Instead of being the safe car, Volvos began to
also be positioned as high-status, thus spanning two different evolutionary niches. Perhaps
not coincidentally, sales of Volvos and its market share plummeted in the last decade. Even
brands that have positioned their identity to attracting people in all walks of life have found
that appealing to specific motives can increase returns. Visa, which sells a product that
should be equally useful to people in any purchase situation, has found success marketing a
Black Card to select customers that is billed as the ‘world’s most prestigious credit card’.
Here, this additional sub-brand helps Visa simultaneously speak to groups with different
social motives.
The fact that a single brand is unlikely to be successful at occupying multiple evolutionary
niches has important implications for how the social motives framework can serve as a basis for
building an effective brand portfolio. For example, a firm producing beverages might consider
having different brands for beverages that serve different social evolutionary functions: the
drink to celebrate achievements (status), the family drink, the drink for hanging out with
friends, the sexy drink, the healthy drink, and the drink that keeps one’s marriage going. Coca-
Cola, for exam- ple, does not label its healthy drinks with a Coca-Cola brand; instead, this
segment is branded as Dasani and Vitamin Water.
Decisions regarding brand portfolios often have more to do with business than with
psychol- ogy. For example, General Motors had one of the most well-known brand
portfolios after acquir- ing a variety of different car manufacturers in the early 20th
century. It tried to position some of these brands based on socioeconomic status segments:
Chevrolet was the mainstream brand for middle-America; Buick was the entry-level
luxury brand; Cadillac was the premier luxury brand. Still other brands such as
Oldsmobile were positioned as being everything to all people, while Pontiac focused on
high-performance engines. Although innovative at the time, the General
WHY WE BUY: EVOLUTION, MARKETING, AND CONSUMER BEHAVIOUR 323
Motors approach has not fared well over time, with many of the brands being discontinued
or marginalized. Although poor business practices apparently contributed to the demise of
some of these brands, an evolutionary approach suggests that General Motors would have
been wiser to position these brands along social motives such as the family brand, the status
brand, and the sexy brand. For example, one of the most lasting and successful GM models
is the Corvette, which is considered to be one of the sexiest and flashiest American cars.
Indeed, most people consider Corvette to be its own brand (rather than a Chevrolet model)
because it occupies a distinctly dif- ferent psychological niche (the sexy car niche) than
Chevrolet. By considering the ultimate motives driving consumer preferences, firms can
position their brands to more directly speak to what consumers really want, eve n if those
preferences are latent and not identifiable through traditional, conscious response
methodologies.
products that are strange and unfamiliar, instead desiring things that are safe, clean, and
familiar (Argo et al. 2006). Such cues may even increase people’s desire for domestically
manufactured products, reducing desire for things considered to be foreign. A marketer’s
sensitivity to the influ- ence of the context suggests that firm partnerships might be an
effective means of increasing joint returns. For example, consider a car dealer who is
planning to place a print ad featuring a high- status vehicle. Joining forces with a
company that is interested in advertising executive job advancement training by placing
car and job ads in close proximity to each other may elevate the chance that a status motive
is heightened for the reader, driving them to prefer both that car and that training class.
Conclusion
Evolutionary approaches are only beginning to make inroads into our understanding of
market- ing, advertising, and consumer behaviour. Although an examination of current
mainstream research in marketing would suggest that evolution has little to do with modern
consumer behav- iour, a closer inspection of our ancestral roots can provide much insight
into why we buy. An evolutionary perspective suggests that we interact with our present-
day world using brains that evolved to solve a recurring and limited set of ancestral social
challenges. Solving the challenges of making friends, gaining status, attracting a mate,
keeping a mate, protecting ourselves from danger, and taking care of offspring requires the
application of specific motives that play a role not only in life on the ancestral savannah but
also in modern consumer environments. These deep-seated motives can shape all stages of
the consumer judgement and decision-making proc- ess, and thus represent especially
important tools for firms to leverage to better meet consumer preferences. Several specific
areas of marketing that might be aided by an evolutionary approach include market
segmentation, consumers targeting, brand positioning, and advertising. Although future
research is needed to examine the effectiveness of this approach, an evolutionary perspec-
tive holds much promise for unlocking the fundamental mysteries of consumer behaviour.
References
Aaker, D.A. (1991). Managing brand equity. Free Press Publishing, New York.
Aaker, J., Fournier, S., and Brasel, S.A. (2004). When good brands do bad. Journal of Consumer
Research,
31, 1–16.
Ackerman, J. and Kenrick, D.T. (2008). The costs of benefits: help-refusals highlight key trade-offs of
social life. Personality and Social Psychology Review, 12, 2, 118–14.
Ackerman, J., Kenrick, D.T. and Schaller, M. (2007). Is friendship akin to kinship? Evolution and Human
Behavior, 28, 365–74.
Ackerman, J.M., Becker, D.V., Mortensen, C.R., Sasaki, T., Neuberg, S.L., and Kenrick, D.T. (2009a).
A pox on the mind: disjunction of attention and memory in the processing of physical
disfigurement. Journal of Experimental Social Psychology, 45, 478–85.
Ackerman, J.M., Goldstein, N.J., Shapiro, J.R., and Bargh, J.A. (2009b). You wear me out: the
vicarious depletion of self-control. Psychological Science, 20, 326–32.
Altemeyer, B. (1988). Enemies of freedom. Jossey-Bass, San Francisco, CA.
Argo, J.J., Dahl, D.W., and Morales, A.C. (2006). Consumer contamination: how consumers
react to products touched by others. Journal of Marketing, 70, 81–94.
Ariely, D., Loewenstein, G., and Prelec, D. (2006). Tom Sawyer and the construction of value. Journal of
Economic Behavior and Organization, 60, 1–10.
Avnet, T. and Higgins, E.T. (2006). How regulatory fit affects value in consumer choices and opinions.
Journal of Marketing Research, 43, 1–10.
WHY WE BUY: EVOLUTION, MARKETING, AND CONSUMER BEHAVIOUR 325
Bailey, K.G. (1988). Psychological kinship: implications for the helping professions. Psychotherapy: Theory,
Research, Practice, Training, 25, 132–41.
Barrett, H.C. and Kurzban, R. (2006). Modularity in cognition: framing the debate. Psychological
Review,
113, 628–47.
Barrett, L., Dunbar, R.I.M., and Lycett, J.E. (2002). Human evolutionary psychology. Palgrave, London.
Baumeister, R.R. and Leary, M.R. (1995). The need to belong: desire for interpersonal attachments as a
fundamental human motivation. Psychological Bulletin, 117, 497–529.
Bosmans, A.M.M. (2006). Scents and sensibility: When do (in)congruent ambient scents influence
product evaluations? Journal of Marketing, 70, 32–43.
Bucklin, R.E., Gupta, S., and Han, S. (1995). A brand’s eye view of response segmentation in consumer
brand choice behavior. Journal of Marketing Research, 32, 66–74.
Bugental, D.B. (2000). Acquisition of the algorithms of social life: a domain-based approach. Psychological
Bulletin, 126, 187–219.
Buss, D.M. (1989). Sex differences in human mate preferences: evolutionary hypotheses tested
in 37 cultures. Behavioral and Brain Sciences, 12, 1–49.
Buss, D.M. (1995). Psychological sex differences: origins through sexual selection. American
Psychologist,
50, 164–71.
Buss, D.M. (1999). Adaptive individual differences revisited. Journal of Personality, 67, 259–64.
Buss, D.M. and Shackelford, T.K. (1997). From vigilance to violence: mate retention tactics in married
couples. Journal of Personality and Social Psychology, 72, 346–61.
Campbell, L. and Ellis, B.J. (2005). Commitment, love, and mate retention. In: D.M. Buss (ed.),
The handbook of evolutionary psychology, pp. 419–42. John Wiley and Sons, Hoboken, NJ.
Cialdini, R.B. (2009). Influence: science and practice (5th Edition). Allyn and Bacon, Boston, MA.
Clark, M.S., Mills, J., and Powell, M.C. (1986). Keeping track of needs in communal and
exchange relationships. Journal of Personality and Social Psychology, 51, 333–38.
Cottrell, C.A. and Neuberg, S.L. (2005). Different emotional reactions to different groups: a
sociofunctional threat-based approach to ‘prejudice’. Journal of Personality and Social Psychology, 88,
770–89.
Cummins, R.A. (1998). The second approximation to an international standard for life satisfaction.
Social Indicators Research, 43, 307–34.
Daly, M. and Wilson, M. (1988). Homicide. Aldine de Gruyter, New York.
Darwin, C. (1859). On the origin of species by means of natural selection. John Murray, London.
Darwin, C. (1871). The descent of man, and sexual selection in relation to sex. John Murray,
London. Dunbar, R.I.M. (2004). The human story. Faber and Faber, London.
Duncan, L.A., Schaller, M., and Park, J.H. (2009). Perceived vulnerability to disease:
development and validation of a 15-item self-report instrument. Personality and Individual
Differences, 47, 541–6.
Durante, K.M., Griskevicius, V., Hill, S.E., Perilloux, C., and Li, N.P. (2011). Ovulation, female
competition, and product choice: hormonal influences on consumer behavior. Journal of
Consumer Research, 37, 921–34.
Faulkner, J., Schaller, M., Park, J.H., and Duncan, L.A. (2004). Evolved disease avoidance mechanisms and
contemporary xenophobic attitudes. Group Processes and Intergroup Relations, 7, 333–53.
Fennell, G., Allenby, G.M., Yang, S., and Edwards, Y. (2003). The effectiveness of demographic and
psychographic variables for explaining brand and product category use. Quantitative Marketing and
Economics, 1, 223–44.
Fiske, A.P. (1992). The four elementary forms of sociality: framework for a unified theory of
social relations. Psychological Review, 99, 689–723.
Fritz, R. (1997). Wars of succession: the blessings, curses and lessons that family owned firms offer anyone
in business. Merritt Publishing, Santa Monica, CA.
Goldstein, N.J. and Cialdini, R.B. (2007). The spyglass self: a model of vicarious self-perception. Journal of
Personality and Social Psychology, 92, 402–17.
326 SECTION 5: MARKETING AND COMMUNICATION
Griskevicius, V., Cialdini, R.B., and Kenrick, D.T. (2006a). Peacocks, Picasso, and
parental investment: the effects of romantic motives on creativity. Journal of
Personality and Social Psychology, 91, 63–76.
Griskevicius, V., Goldstein, N.J., Mortensen, C.R., Cialdini, R.B., and Kenrick, D.T. (2006b). Going
along versus going alone: when fundamental motives facilitate strategic (non)conformity.
Journal of Personality and Social Psychology, 91, 281–94.
Griskevicius, V., Tybur, J.M., Sundie, J.M., Cialdini, R.B., Miller, G.F. and Kenrick, D.T. (2007).
Blatant benevolence and conspicuous consumption: when romantic motives elicit costly
displays. Journal of Personality and Social Psychology, 93, 85–102.
Griskevicius, V., Goldstein, N.J., Mortensen, C.R., Sundie, J.M., Cialdini, R.B., and
Kenrick, D.T. (2009a). Fear and loving in Las Vegas: evolution, emotion, and persuasion.
Journal of Marketing Research, 46, 385–95.
Griskevicius, V., Tybur, J.M., Gangestad, S.W., Perea, E.F., Shapiro, J.R., and Kenrick, D.T. (2009b).
Aggress to impress: hostility as an evolved context-dependent strategy. Journal of Personality and
Social Psychology, 96, 980–94.
Griskevicius, V., Tybur, J.M., and Van den Bergh, B. (2010). Going green to be seen: status,
reputation, and conspicuous conservation. Journal of Personality and Social Psychology, 98, 392–404.
Gutierres, S.E., Kenrick, D.T., and Partch, J.J. (1999). Beauty, dominance, and the mating game:
contrast effects in self-assessment reflect gender differences in mate selection. Personality and
Social Psychology Bulletin, 25, 1126–34.
Hamilton, W.D. (1964). The genetical evolution of social behavior: I and II. Journal of Theoretical
Biology,
7, 1–52.
Hardy, C.L. and Van Vugt, M. (2006). Nice guys finish first: the competitive altruism hypothesis.
Personality and Social Psychology Bulletin, 32, 1402–13.
Haselton, M.G. and Nettle, D. (2006). The paranoid optimist: an integrative evolutionary
model of cognitive biases. Personality and Social Psychology Review, 10, 47–66.
Henrich, J. and Gil-White F.J. (2001). The evolution of prestige: freely conferred status as a
mechanism for enhancing the benefits of cultural transmission. Evolution and Human Behavior, 22,
165–96.
Hotelling, H. (1929). Stability in competition. The Economic Journal, 39, 41–57.
Hsee, C.K., Yang, Y., Li, N., and Shen, L. (2009). Wealth, warmth and wellbeing: whether
happiness is relative or absolute depends on whether it is about money, acquisition, or
consumption. Journal of Marketing Research, 46, 396–409.
Jackson, P.L., Brunet, E., Meltzoff, A.N., and Decety, J. (2006). Empathy examined through the
neural mechanisms involved in imagining how I feel versus how you feel pain.
Neuropsychologia, 44, 752–61.
Jost, J.T. and Hunyady, O. (2005). Antecedents and consequences of system-justifying ideologies. Current
Directions in Psychological Science, 14, 260–5.
Kaltcheva, V. and Weitz, B. (2006). When should a retailer create an exciting store environment? Journal
of Marketing, 70, 107–18.
Kenrick, D.T. and Shiota, M.N. (2008). Approach and avoidance motivation(s): an
evolutionary perspective. In A.J. Elliot (ed.), Handbook of approach and avoidance
motivation, pp. 271–85. Psychology Press, New York.
Kenrick, D.T., Li, N.L., and Butner, J. (2003). Dynamical evolutionary psychology: individual
decision rules and emergent social norms. Psychological Review, 110, 3–28.
Kenrick, D.T., Griskevicius, V., Neuberg, S.L., and Schaller, M. (2010a). Renovating the pyramid
of needs: contemporary extensions built upon ancient foundations. Perspectives on Psychological
Science, 5, 292–314.
Kenrick, D.T., Nieuweboer, S., and Buunk, A.P. (2010b). Universal mechanisms and cultural diversity:
replacing the blank slate with a coloring book. In: M. Schaller, A. Norenzayan, S. Heine, T.
Yamagishi,
WHY WE BUY: EVOLUTION, MARKETING, AND CONSUMER BEHAVIOUR 327
and T. Kameda (eds), Evolution, culture, and the human mind, pp. 257–71. Lawrence
Erlbaum Associates, Mahwah, NJ.
Kotler, P. (1991). Marketing management: analysis, planning, implementation and control. Prentice-Hall,
Englewood Cliffs, NJ.
Kotler, P. (1999). Kotler on marketing. Free Press Publishing, New York.
Kugihara, N. (2005). Effects of physical threat and collective identity on prosocial behaviors in an
emergency. In: J.P. Morgan (ed.), Psychology of aggression, pp. 45–67. Nova Science, Hauppauge,
NY.
Leo, N.B. (1964). Creative strategy for international advertising. In: S.W. Dunn (ed.),
International handbook of advertising, pp. 181–82. McGraw-Hill, New York.
Lerner, J.S. and Keltner, D. (2001). Fear, anger, and risk. Journal of Personality and Social Psychology,
81, 146–59.
Li, N.P. and Kenrick, D.T. (2006). Sex similarities and differences in preferences for short -term
mates: what, whether, and why. Journal of Personality and Social Psychology, 90, 468–89.
Li, N.P., Bailey, J.M., Kenrick, D.T., and Linsenmeier, J.A. (2002). The necessities and luxuries of mate
preferences: testing the trade-offs. Journal of Personality and Social Psychology, 82, 947–55.
Li, Y.J., Kenrick, D.T., Griskevicius, V., and Neuberg, S.L. (2010). ‘The evolutionary roots of decision
biases: erasing and exacerbating loss aversion.’ Paper presented at the Human Behavior and
Evolution Society meeting, Eugene, OR.
Lydon, J.E., Jamieson, D.W., and Holmes, J.G. (1997). The meaning of social interactions in the
transition from acquaintanceship to friendship. Journal of Personality and Social Psychology, 73, 536–
48.
Mandel, N. and Johnson, E.J. (2002). When web pages influence choice: effects of visual primes on
experts and novices. Journal of Consumer Research, 29, 235–45.
Maner, J.K., Gailliot, M.T., Rouby, D.A., and Miller, S.L. (2007a). Can’t take my eyes off you: attentional
adhesion to mates and rivals. Journal of Personality and Social Psychology, 93, 389–401.
Maner, J.K., DeWall, C.N., Baumeister, R.F., and Schaller, M. (2007c). Does social exclusion
motivate interpersonal reconnection? Resolving the ‘Porcupine Problem’. Journal of Personality
and Social Psychology, 92, 42–55.
Maner, J.K., Gailliot, M.T., Butz, D., and Peruche, B.M. (2007b). Power, risk, and the status quo:
does power promote riskier or more conservative decision-making? Personality and Social
Psychology Bulletin, 33, 451–62.
Maner, J.K., Miller, S.L., Rouby, D.A., and Gailliot, M.T. (2009). Intrasexual vigilance: the implicit
cognition of romantic rivalry. Journal of Personality and Social Psychology, 97, 74–87.
Maner, J.K. and Mead, N. (2010). The essential tension between leadership and power: when leaders
sacrifice group goals for the sake of self-interest. Journal of Personality and Social Psychology,
99, 482–97.
Marmot, M. (2004). Status syndrome: how your social standing directly affects your health and life expectancy.
Bloomsbury, London.
Mead, N.L., Baumeister, R.F., Stillman, T.F., Rawn, C.D., and Vohs, K.D. (2011). Social
exclusion causes people to spend and consume in the service of affiliation. Journal of
Consumer Research, 37, 902–19.
McClelland, D.C. (1975). Power: the inner experience. Irvington, New York.
McConaughy, D.L., Matthews, C.H., and Fialko, A.S. (2001). Founding family controlled
firms: performance, risk and value. Journal of Small Business Management, 39, 31–49.
Miller, A.G., Collins, B.E., and Brief, D.E. (1995). Perspectives on obedience to authority: the legacy of
the Milgram experiments. Journal of Social Issues, 51, 1–19.
Miller, G.F. (2009). Spent: sex, evolution, and consumer behavior. Penguin/Putnam, New York.
Mortensen, C.R., Becker, D.V., Ackerman, J.M., Neuberg, S.L., and Kenrick, D.T. (2010). Infection
breeds reticence: the effects of disease salience on self-perceptions of personality and behavioral
avoidance tendencies. Psychological Science, 21, 440–7.
328 SECTION 5: MARKETING AND COMMUNICATION
Mulpuru, S. (2007). Which personalization tools work for e-commerce—and why. Forrester Research,
Cambridge, CA.
Mulvenna, M.D., Anand, S.S., and Buchner, A.G. (2000). Personalization on the Net using Web
mining: introduction. Communications of the ACM, 43, 122–5.
Nesse, R.M. (2005). Natural selection and the regulation of defenses: A signal detection analysis
of the smoke detector principle. Evolution and Human Behavior, 26, 88–105.
Nisbett, R. and Wilson, T. (1977). Telling more than we can know: verbal reports on mental processes.
Psychological Review, 84, 231–59.
Nolan, J.P., Schultz, P.W., Cialdini, R.B., Goldstein, N.J., and Griskevicius, V. (2008). Normative
social influence is underdetected. Personality and Social Psychology Bulletin, 34, 913–23.
Oyserman, D., Coon, H., and Kemmelmeier, M. (2002). Rethinking individualism and
collectivism: evaluation of theoretical assumptions and meta-analyses. Psychological
Bulletin, 128, 3–73.
Perez-Gonzalez, F. (2006). Inherited control and firm performance. American Economic Review,
96, 1559–88.
Pillsworth, E.G. and Haselton, M.G. (2006). Women’s sexual strategies: the evolution of long-term
bonds and extra-pair sex. Annual Review of Sex Research, 17, 59–100.
Pinker, S. (2002). The blank slate: the modern denial of human nature. Viking-Penguin, New York.
Rossi, P.E., McCulloch, R.E., and Allenby, G.M. (1996). The value of purchase history data in target
marketing. Marketing Science, 15, 321–40.
Rucker, D.D. and Galinsky, A.D. (2008). Desire to acquire: powerlessness and compensatory
consumption.
Journal of Consumer Research, 35, 257–67.
Saad, G. (2007). The evolutionary bases of consumption. Lawrence Erlbaum Associates
Publishers, Mahwah, NJ.
Saad, G. and Gill, T. (2003). An evolutionary psychology perspective on gift giving among young
adults.
Psychology and Marketing, 20, 765–84.
Shapiro, J.R., Ackerman, J.M., Neuberg, S.L., Maner, J.K., Becker, D.V., and Kenrick, D.T. (2009).
Following in the wake of anger: when not discriminating is discriminating. Personality and Social
Psychology Bulletin, 35, 1356–67.
Simpson, J.A. and Gangestad, S.W. (1991). Individual differences in sociosexuality: evidence for
convergent and discriminant validity. Journal of Personality and Social Psychology, 60, 870–83.
Smith, M.S., Kish, B.J., and Crawford, C.B. (1987). Inheritance of wealth as human kin investment.
Ethology and Sociobiology, 8, 171–82.
Smith, W.R. (1956). Product differentiation and market segmentation as alternative marketing
strategies.
The Journal of Marketing, 21, 3–8.
Sundie, J.M., Kenrick D.T., Griskevicius, V., Tybur, J.T., Vohs, K.D., and Beal, D.J. (2011).
Peacocks, Porsches, and Thorstein Veblen: conspicuous consumption as a sexual signaling
system. Journal of Personality and Social Psychology, 100, 664–80.
Tesser, A. (1988). Toward a self-evaluation maintenance model of social behavior.
In: LL. Berkowitz (ed.), Advances in experimental social psychology (Vol. 21), pp. 181–228.
Academic Press, San Diego, CA.
Tinbergen, N. (1963). On the aims and methods of ethology. Zeitschrift für Tierpsychologie, 20, 410–33.
Tooby, J. and Cosmides, L. (1992). The psychological foundations of culture. In: J. Barkow, L. Cosmides,
and J. Tooby (eds), The adapted mind: evolutionary psychology and the generation of culture, pp. 19–136.
Oxford University Press, New York.
Tybur, J.M., Lieberman, D., and Griskevicius, V. (2009). Microbes, mating, and morality:
individual differences in three functional domains of disgust. Journal of Personality and Social
Psychology, 97, 103–22.
Underhill, P. (2000). Why we buy: the science of shopping. Simon and Schuster, New York.
WHY WE BUY: EVOLUTION, MARKETING, AND CONSUMER BEHAVIOUR 329
Wedel, M. and Kamakura, W.A. (2000). Market segmentation: conceptual and methodological foundations.
Kluwer Academic Publishers, Boston, MA.
Wilcox, K., Kim, H., and Sen, S. (2009). Why do consumers buy counterfeit luxury brands? Journal of
Marketing Research, 46, 247–59.
Wilson, M. and Daly, M. (2004). Do pretty women inspire men to discount the future? Proceedings of the
Royal Society B, 271, 177–9.
Yankelovich, D. and Meer, D. (2006). Rediscovering market segmentation. Harvard Business Review,
84, 122–31.
Zhu, R. and Meyers-Levy, J. (2005). Distinguishing between the meanings of music: when
background music affects product perceptions. Journal of Marketing Research, 43, 333–45.