Hotels Worldwide

Hotels Worldwide

Table of Contents
Industry overview
07 Global hotel industry retail value from 2010 to 2018
08 Revenue of selected leading hotels worldwide 2016
09 Most valuable hotel brands worldwide 2017, by brand value
10 International hotel groups by number of hotels worldwide 2016
11 International hotel groups by number of hotel rooms worldwide 2016
12 Most expensive cities for business travel worldwide 2016, by daily hotel costs

Average daily rate (ADR)

14 Average daily rate of the hotel industry worldwide 2008-2016, by region
15 Monthly average hotel daily rate worldwide 2015-2017, by region
16 Annual growth in average global hotel rates 2010-2017
17 Corporate average daily hotel rate change forecast worldwide for 2018, by region
18 Average daily rate of hotels in the U.S. from 2001 to 2016
19 Quarterly average daily rate outlook for the U.S. lodging industry from 2011 to 2018
20 Monthly average daily rate of U.S. hotels 2011-2017

Revenue per available room (RevPar)

22 Revenue per available room of the hotel industry worldwide 2008-2016, by region
23 Monthly hotel revenue per available room worldwide 2015-2017, by region
24 Average revenue per available room of the U.S. hotel industry from 2001 to 2016
25 Change revenue per available room in the U.S. lodging industry 2005-2018
26 Monthly average revenue per available room of U.S. hotels 2011-2017

Occupancy rate
28 Occupancy rate of the hotel industry worldwide 2008-2016, by region
29 Monthly hotel occupancy rates worldwide 2015-2017, by region
30 Occupancy rate of the U.S. hotel industry from 2001 to 2016
31 Monthly occupancy rate of hotels in the U.S. 2011-2017
32 Occupancy rate outlook for the U.S. lodging industry 2011-2018, by quarter

The guest
34 Hotel market outlook sentiment rankings worldwide 2009-2015, by region
35 Reasons travelers chose their last vacation destination worldwide 2016
36 Factors affecting accommodation booking worldwide as of July 2016
37 American customer satisfaction index for hotel companies in the U.S. 2008-2017
38 Leading hotel loyalty programs in the U.S. 2016, by customer satisfaction score
39 Importance of hotel services to U.S. travelers 2017
Hotels Worldwide

Industry overview
 Industry overview 7

Global hotel industry retail value from 2010 to 2018

Global hotel industry retail value from 2010 to 2018 (in billion U.S. dollars)

data

600
553.8

493.76 490.06
500

432.6

398.49
400
Revenue in billion U.S. dollars

346.75

300

200

100

0
2010 2012 2014 2015 2016* 2018*

Note: Worldwide; 2010 to 2015

Further information regarding this statistic can be found on page 41.

Source: Euromonitor; TUI ID 247264

 Industry overview 8

Revenue of selected leading hotels worldwide 2016

Revenue of selected leading hotels worldwide in 2016 (in billion U.S.
dollars)

data

0 5 10 15 20 25 30

InterContinental Hotels Group (UK)* 24.5

Marriott International (US) 17.07

Hilton Worldwide (US) 11.66

Accor (France)** 5.93

Wyndham Hotel Group (US) 5.6

Hyatt Hotels (US) 4.43

Shangri-La Asia (Hong Kong, China) 2.06

The Rezidor Hotel Group (Belgium)** 1.01

Home Inns (China, 2015)*** 1.03

Choice Hotels International (US) 0.92

Revenue in billion U.S. dollars

Note: Worldwide; 2016

Further information regarding this statistic can be found on page 42.

Source: Statista; Various sources ID 273064

 Industry overview 9

Most valuable hotel brands worldwide 2017, by brand value

Leading hotel brands based on brand value worldwide in 2017 (in billion
U.S. dollars)

data

0 1 2 3 4 5 6 7 8 9

Hilton Hotels & Resorts 8.37

Marriott 5.04

Hyatt 4.04

Sheraton 3.82

Holiday Inn 3.04

Courtyard Marriott 2.42

Hampton by Hilton 2.31

Ramada Worldwide 1.68

Shangri-La Hotelsand Resorts 1.65

Westin Hotels & Resorts 1.64

Value in billion U.S. dollars

Note: Worldwide

Further information regarding this statistic can be found on page 43.

Source: Brand Finance ID 732907

 Industry overview 10

International hotel groups by number of hotels worldwide 2016

International hotel groups by number of hotels worldwide as of December
2016*

2016

0 1000 2000 3000 4000 5000 6000 7000 8000 9000

Wyndham Hotel Group 7,699

Marriott International 5,929

InterContinental Hotels Group 5,035

Hilton Worldwide 4,856

Accor 3,897

Number of hotels

Note: Worldwide; December 2016

Further information regarding this statistic can be found on page 44.

Source: hotelnewsnow.com; STR Global ID 245684

 Industry overview 11

International hotel groups by number of hotel rooms worldwide 2016

International hotel groups by number of hotel rooms worldwide as of
December 2016

2016

0 200000 400000 600000 800000 1000000 1200000 1400000

Marriott International (inc. Starwood) 1,158,107

Hilton Worldwide 790,659

InterContinental Hotels Group 727,820

Wyndham Hotel Group 675,036

Accor (inc. FRHI) 528,369

Number of hotel rooms

Note: Worldwide; December, 2016

Further information regarding this statistic can be found on page 45.

Source: hotelnewsnow.com; STR Global ID 245690

 Industry overview 12

Most expensive cities for business travel worldwide 2016, by daily hotel costs
Most expensive cities for business travel worldwide in 2016, by daily
hotel costs (in U.S. dollars)*

data

0 50 100 150 200 250 300

London 279.85

Lagos 267.15

Zurich 265.96

Hong Kong 251.36

Tel Aviv 251.2

Geneva 243.6

Tokyo 239.52

Basel 239.18

Riyadh 231.53

Kuwait 229.13

Muscat 227.73

Sydney 224.68

Paris 215.94

Copenhagen 215.16

Auckland 208.31

Daily cost in U.S. dollars

Note: Worldwide; 2016

Further information regarding this statistic can be found on page 46.

Source: Business Travel News; BCD Travel ID 264988

Hotels Worldwide

Average daily rate (ADR)

 Average daily rate (ADR) 14

Average daily rate of the hotel industry worldwide 2008-2016, by region

Average daily rate of the hotel industry worldwide from 2008 to 2016, by
region (in U.S. dollars)

Chart Title

Asia Pacific Americas Europe Middle East / Africa

180

162.45 164.27
161.64
158.94
160 152.22 154.56 152.3
149.02
139.78
136.14
140 132.95 130.8
128.23
128.07 128.16
125.2 123.37
119.23 119.24 121.34 119.38
119.28 121.06
115.52
Average daily rate in U.S. dollars

120 112.67
108.05 108.5 109.31
106.11 104.55
99.74 100.4 101.39 100.46
100 94.13

80 73.74

60

40

20

0
2008 2009 2010 2011 2012 2013 2014 2015 2016

Note: Worldwide; 2008 to 2016

Further information regarding this statistic can be found on page 47.

Source: STR Global ID 245759

 Average daily rate (ADR) 15

Monthly average hotel daily rate worldwide 2015-2017, by region

Monthly average hotel daily rate worldwide from 2015 to 2017, by region
(in U.S. dollars)

Chart Title

Asia Pacific Americas Europe Middle East and Africa

200

180

160

140
Average daily rate in U.S. dollars

120

100

80

60

40

20

0
Jun Jul 15 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 16 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 17 Aug
15 15 15 15 15 15 16 16 16 16 16 16 16 16 16 16 16 17 17 17 17 17 17 17

Note: Worldwide; June 2015 to August 2017

Further information regarding this statistic can be found on page 48.

Source: STR Global ID 206840

 Average daily rate (ADR) 16

Annual growth in average global hotel rates 2010-2017

Annual growth in average global hotel rates from 2010 to 2017

data

8.0%
7.4%

7.0%

6.0%
Year-over-year growth in average hotel rates

5.0% 4.7%

4.0%

3.0% 2.6% 2.5% 2.5%

2.0% 1.8%

1.0%

0%
0.0%

-1.0%

-1.5%
-2.0%
2010 2011 2012 2013 2014 2015* 2016* 2017*

Note: Worldwide; 2010 to 2014

Further information regarding this statistic can be found on page 49.

Source: Carlson Wagonlit Travel; GBTA ID 324793

 Average daily rate (ADR) 17

Corporate average daily hotel rate change forecast worldwide for 2018, by region
Corporate average daily hotel rate change forecast worldwide for 2018, by
region*

data

0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0%

Africa 10%

Southwest Pacific 4%

North America 3%

Latin America 3%

Europe 2%

Asia 2%

Middle East 1%

Year-over-year change in average daily rate

Note: Worldwide; May 2017

Further information regarding this statistic can be found on page 50.

Source: Advito ID 270470

 Average daily rate (ADR) 18

Average daily rate of hotels in the U.S. from 2001 to 2016

Average daily rate of hotels in the United States from 2001 to 2016 (in U.S.
dollars)

data

140

123.97
120.01
120
113.42
110.35
107.42 106.23
104.35
101.96
97.84 98.18 98.23
100
91.03
Average room rate in U.S. dollars

86.19
83.62 82.53 82.67

80

60

40

20

0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Note: United States; 2001 to 2016

Further information regarding this statistic can be found on page 51.

Source: STR Global; TravelDailyNews ID 195704

 Average daily rate (ADR) 19

Quarterly average daily rate outlook for the U.S. lodging industry from 2011 to 2018
Average daily rate outlook for the United States lodging industry from
2011 to 2018, by quarter (in U.S. dollars)

data

140

120

100
Average daily rate in U.S. dollars

80

60

40

20

0
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
11 11 11 11 12 12 12 12 13 13 13 13 14 14 14 14 15 15 15 15 16 16 16 16 17 17 17* 17* 18* 18* 18* 18*

Note: United States; 2011 to 2017

Further information regarding this statistic can be found on page 52.

Source: PwC ID 200207

 Average daily rate (ADR) 20

Monthly average daily rate of U.S. hotels 2011-2017

Monthly average daily rate of United States hotels from 2011 to 2017 (in
U.S. dollars)

Chart Title

2011 2012 2013 2014 2015 2016 2017

140

120

100
Average daily rate in U.S. dollars

80

60

40

20

0
Jan Feb March April May June July Aug Sep Oct Nov Dec

Note: United States; January 2011 to August 2017

Further information regarding this statistic can be found on page 53.

Source: STR Global; hotelnewsnow.com ID 208133

Hotels Worldwide

Revenue per available room (RevPar)

 Revenue per available room (RevPar) 22

Revenue per available room of the hotel industry worldwide 2008-2016, by region
Revenue per available room of the hotel industry worldwide from 2008 to
2016, by region (in U.S. dollars)

Chart Title

Asia Pacific Americas Europe Middle East / Africa

120

100.24 100.77
97.54 96.3
100 93.35 94.69
92.43
92.35 91.75 91.79
85.47 87.06 86.83
86.27 85.18
Revenue per available room in U.S. dollars

82.31 83.2 83.45

80.46 81.46 80.31
77.73
80 75.2 74.51
74.33
72.28
69.13 70.12 68.9 69.34
66.79
61.3 62.81
58.02
60 54.6

44.66

40

20

0
2008 2009 2010 2011 2012 2013 2014 2015 2016

Note: Worldwide; 2008 to 2016

Further information regarding this statistic can be found on page 54.

Source: STR Global ID 245763

 Revenue per available room (RevPar) 23

Monthly hotel revenue per available room worldwide 2015-2017, by region

Monthly hotel revenue per available room worldwide from 2015 to 2017,
by region (in U.S. dollars)

Chart Title

Asia Pacific Americas Europe Middle East and Africa

120

100

80
RevPAR in U.S. dollars

60

40

20

0
Jun Jul 15 Aug Sep Nov Dec Jan Feb Mar Apr May Jun Jul 16 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 17 Aug
15 15 15 15 15 16 16 16 16 16 16 16 16 16 16 16 17 17 17 17 17 17 17

Note: Worldwide; June 2015 to August 2017

Further information regarding this statistic can be found on page 55.

Source: STR Global ID 206844

 Revenue per available room (RevPar) 24

Average revenue per available room of the U.S. hotel industry from 2001 to 2016
Average revenue per available room of the United States hotel industry
from 2001 to 2016 (in U.S. dollars)

data

90

81.19
78.67
80
74.28

68.69
70
65.57 65.16
64.25
61.79 61.07
60 57.37 56.48
52.8 53.57
RevPAR in U.S. dollars

49.91 48.92
48.71
50

40

30

20

10

0
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Note: United States; 2001 to 2016

Further information regarding this statistic can be found on page 56.

Source: hotelnewsnow.com; STR Global ID 200168

 Revenue per available room (RevPar) 25

Change revenue per available room in the U.S. lodging industry 2005-2018
Change revenue per available room in the United States lodging industry
from 2005 to 2018

data

10.0%
8.6%
8.1% 8.2%
7.7%
6.6%
6.1% 6.2%
5.4% 5.2%
5.0%
3.2%
2.3% 2%
Year-on-year change in RevPAR

0.0%

-2%

-5.0%

-10.0%

-15.0%

-16.6%

-20.0%
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017* 2018*

Note: United States; 2005 to 2016

Further information regarding this statistic can be found on page 57.

Source: PwC ID 195709

 Revenue per available room (RevPar) 26

Monthly average revenue per available room of U.S. hotels 2011-2017

Monthly average revenue per available room of United States hotels from
2011 to 2017 (in U.S. dollars)

Chart Title

2011 2012 2013 2014 2015 2016 2017

120

100

80
RevPAR in U.S. dollars

60

40

20

0
Jan Feb March April May June July Aug Sep Oct Nov Dec

Note: United States; January 2011 to August 2017

Further information regarding this statistic can be found on page 58.

Source: STR; STR Global ID 206515

Hotels Worldwide

Occupancy rate
 Occupancy rate 28

Occupancy rate of the hotel industry worldwide 2008-2016, by region

Occupancy rate of the hotel industry worldwide from 2008 to 2016, by
region

Chart Title

Asia Pacific Americas Europe Middle East / Africa

80.0%

70.0%

60.0%

50.0%
Occupancy rate

40.0%

30.0%

20.0%

10.0%

0.0%
2008 2009 2010 2011 2012 2013 2014 2015 2016

Note: Worldwide; 2008 to 2016

Further information regarding this statistic can be found on page 59.

Source: STR Global ID 266741

 Occupancy rate 29

Monthly hotel occupancy rates worldwide 2015-2017, by region

Monthly hotel occupancy rates worldwide from 2015 to 2017, by region

Chart Title

Asia Pacific Americas Europe Middle East and Africa

90.0%

80.0%

70.0%

60.0%
Occupancy rate

50.0%

40.0%

30.0%

20.0%

10.0%

0.0%
Jun Jul 15 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 16 Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul 17 Aug
15 15 15 15 15 15 16 16 16 16 16 16 16 16 16 16 16 17 17 17 17 17 17 17

Note: Worldwide; June 2015 to August 2017

Further information regarding this statistic can be found on page 60.

Source: STR Global ID 206825

 Occupancy rate 30

Occupancy rate of the U.S. hotel industry from 2001 to 2016

Occupancy rate of the United States hotel industry from 2001 to 2016

data

70.0%
65.6% 65.5%
64.4%
63% 63.2% 62.8% 62.3%
61.3% 61.3%
59.7% 59.2% 59.8% 59.9%
59%
60.0% 57.5%
54.6%

50.0%
Occupancy rate

40.0%

30.0%

20.0%

10.0%

0.0%
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Note: United States; 2001 to 2016

Further information regarding this statistic can be found on page 61.

Source: STR Global; hotelnewsnow.com ID 200161

 Occupancy rate 31

Monthly occupancy rate of hotels in the U.S. 2011-2017

Monthly occupancy rate of hotels in the United States from 2011 to 2017

Chart Title

2011 2012 2013 2014 2015 2016 2017

80.0%

70.0%

60.0%

50.0%
Occupancy rate

40.0%

30.0%

20.0%

10.0%

0.0%
Jan Feb March April May June July Aug Sep Oct Nov Dec

Note: United States; January 2011 to August 2017

Further information regarding this statistic can be found on page 62.

Source: STR Global; hotelnewsnow.com ID 206546

 Occupancy rate 32

Occupancy rate outlook for the U.S. lodging industry 2011-2018, by quarter
Occupancy rate outlook for the United States lodging industry from 2011
to 2018, by quarter

data

80.0%

70.0%

60.0%

50.0%
Occupancy rate

40.0%

30.0%

20.0%

10.0%

0.0%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
11 11 11 11 12 12 12 12 13 13 13 13 14 14 14 14 15 15 15 15 16 16 16 16 17 17 17* 17* 18* 18* 18* 18*

Note: United States; 2011 to 2017

Further information regarding this statistic can be found on page 63.

Source: PwC ID 200205

Hotels Worldwide

The guest
 The guest 34

Hotel market outlook sentiment rankings worldwide 2009-2015, by region

Hotel market outlook sentiment rankings worldwide from 2009 to 2015, by
region*

Chart Title

Asia Europe Americas Middle East / Africa Global average

80

60

40
Sentiment ranking score

20

-20

-40

-60

-80
Feb 09 Jul 09 Jan 10 Sep 10 Feb 11 Aug 11 Feb 12 Jul 12 Feb 13 Jul 13 Jan 14 Jul 14 Mar 15

Note: Worldwide; 2015; 1,467 (2015); Respondents are hoteliers

Further information regarding this statistic can be found on page 64.

Source: Horwath HTL ID 186917

 The guest 35

Reasons travelers chose their last vacation destination worldwide 2016

What were the main reasons for choosing where you went on your last
trip?

data

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%

To experience the culture 31%

The accommodation had a good price 22%

The flight had a good price 16%

It was family-friendly 15%

It was great for my age group 12%

It was a good price for a luxury destination 10%

Money goes further there 9%

It was off the beaten track 8%

Share of respondents

Note: Worldwide; June 21 to July 8 2016; 18 years and older; 36,444

Further information regarding this statistic can be found on page 65.

Source: TripAdvisor; Ipsos ID 680564

 The guest 36

Factors affecting accommodation booking worldwide as of July 2016

How important are each of the following in your final decision to book
your accommodation?*

data

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%

Price 95%

Ratings of accommodation on a review site 91%

Proximity to key attractions 80%

Share of respondents

Note: Worldwide; June 21 to July 8, 2016; 18 years and older; 36,444

Further information regarding this statistic can be found on page 66.

Source: TripAdvisor; Ipsos ID 299809

 The guest 37

American customer satisfaction index for hotel companies in the U.S. 2008-2017
American customer satisfaction index scores for hotel companies in the
United States from 2008 to 2017*

Hilton Starwo Marriot Hyatt InterC Best Choice Wyndh La Motel All Starwo
od t ontine Wester am Quinta 6 others od
ntal n (Marrio
tt)

2008 78 74 78 78 74 70 71 70 - - 76 74

2009 79 74 77 74 75 75 76 70 - - 76 74

2010 80 77 80 79 78 76 74 70 - - 74 77

2011 80 79 79 77 76 76 74 73 - - 77 79

2012 80 75 78 76 77 76 76 70 - - 77 75

2013 80 78 82 79 78 79 75 72 - - 76 78

2014 78 76 81 78 78 74 74 72 - - 73 76

2015 80 76 80 80 76 74 73 68 76 63 75 76

2016 81 78 80 79 76 75 74 70 75 65 72 78

2017 81 - - 80 78 76 74 71 75 65 74 79

Note: United States; 2008 to 2017

Further information regarding this statistic can be found on page 67.

Source: ACSI ID 195102

 The guest 38

Leading hotel loyalty programs in the U.S. 2016, by customer satisfaction score
Leading hotel loyalty programs in the United States as of February 2016,
by customer satisfaction index score*

data

0 100 200 300 400 500 600 700 800

Hilton HHonors 741

Marriott Rewards 741

IHG Rewards 722

Report average 711

La Quinta Returns 710

Best Western Rewards 705

Choice Privileges 698

Omni Hotels Select Guest 693

Club Carlson 690

Hyatt Gold Passport 688

Fairmont President's Club 687

Wyndham Rewards 687

Drury Gold Key Club 677

Starwood Preferred Guest 674

Red Roof Inn Redicard 636

Customer satisfaction index score

Note: United States; February, 2016; 3,096+; consumers who have joined a loyalty plan

Further information regarding this statistic can be found on page 68.

Source: J.D. Power ID 298787

 The guest 39

Importance of hotel services to U.S. travelers 2017

Which hotel services are particularly important to you?

data

0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%

Internet access 80%

Accessible rooms 52%

Room service 45%

Garage or car park 42%

Wake-up call 29%

Wellness & spa 25%

Laundry/ironing service 25%

Pay TV 24%

Pet policy 22%

Luggage services 18%

Medical service 16%

Overnight shoeshine 5%

None of the above 3%

Other 3%

Share of respondents

Note: United States; May 18 to 22, 2017; 18 - 65 years; 1,038; have booked at least one vacation or business accomodation over the past 12 months

Further information regarding this statistic can be found on page 69.

Source: Statista Survey ID 718118

Hotels Worldwide

References
 References 41

Global hotel industry retail value from 2010 to 2018

Global hotel industry retail value from 2010 to 2018 (in billion U.S. dollars)

Source and methodology information Notes:

* Figure forecasted in the 2015 publication. All figures were converted from
euros to U.S. dollars using the conversion rate: 1 euro = 1.12218 USD
Source Euromonitor; TUI (9/30/2016). Includes both the leisure and business travel accommodation
market.

Conducted by Euromonitor

Survey period 2010 to 2015

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by TUI

Publication date December 2016

Original source TUI Annual Report 2015/16, page 72

Website URL visit the website

 References 42

Revenue of selected leading hotels worldwide 2016

Revenue of selected leading hotels worldwide in 2016 (in billion U.S.
dollars)

Source and methodology information Notes:

* Total gross revenue, defined as total room revenue from franchised hotels
and total hotel revenue from managed, owned and leased hotels. **
Source Statista; Various sources Exchange rate of 1 euro = 1,05356 USD (December 31, 2016) was used. ***
Revenue for 2015, as no figure for 2016 was available.

Conducted by Various sources; Statista

Survey period 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by Statista

Publication date August 2017

Original source Annual reports, press releases, other

Website URL visit the website

 References 43

Most valuable hotel brands worldwide 2017, by brand value

Leading hotel brands based on brand value worldwide in 2017 (in billion
U.S. dollars)

Source and methodology information Notes:

n.a.
Source Brand Finance

Conducted by Brand Finance

Survey period 2017

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by Brand Finance

Publication date March 2017

Original source Hotels 50 2017, page 9

Website URL visit the website

 References 44

International hotel groups by number of hotels worldwide 2016

International hotel groups by number of hotels worldwide as of December
2016*

Source and methodology information Notes:

* The hotels groups shown are the largest five in terms of hotel room
numbers, therefore the ranking may not be the definitive largest in terms of
Source hotelnewsnow.com; STR Global hotel numbers.

Conducted by STR Global

Survey period December 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date February 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 45

International hotel groups by number of hotel rooms worldwide 2016

International hotel groups by number of hotel rooms worldwide as of
December 2016

Source and methodology information Notes:

n.a.
Source hotelnewsnow.com; STR Global

Conducted by STR Global

Survey period December, 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date February 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 46

Most expensive cities for business travel worldwide 2016, by daily hotel costs
Most expensive cities for business travel worldwide in 2016, by daily
hotel costs (in U.S. dollars)*

Source and methodology information Notes:

* Not including cities in the United States. The figures are based on the actual
prices paid by corporate clients of BCD Travel between January and
Source Business Travel News; BCD Travel November 2016.

Conducted by Business Travel News; BCD Travel; Advito

Survey period 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by Business Travel News

Publication date March 2017

Original source Corporate Travel Index 2017, page 24

Website URL visit the website

 References 47

Average daily rate of the hotel industry worldwide 2008-2016, by region

Average daily rate of the hotel industry worldwide from 2008 to 2016, by
region (in U.S. dollars)

Source and methodology information Notes:

n.a.
Source STR Global

Conducted by STR Global

Survey period 2008 to 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date January 2017

Original source Global Hotel Review, page 2

Website URL visit the website

 References 48

Monthly average hotel daily rate worldwide 2015-2017, by region

Monthly average hotel daily rate worldwide from 2015 to 2017, by region
(in U.S. dollars)

Source and methodology information Notes:

n.a.
Source STR Global

Conducted by STR Global

Survey period June 2015 to August 2017

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date September 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 49

Annual growth in average global hotel rates 2010-2017

Annual growth in average global hotel rates from 2010 to 2017

Source and methodology information Notes:

* Forecast.
Source Carlson Wagonlit Travel; GBTA

Conducted by Carlson Wagonlit Travel; GBTA

Survey period 2010 to 2014

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by Carlson Wagonlit Travel

Publication date July 2016

Original source 2017 Global Travel Price Outlook, page 12

Website URL visit the website

 References 50

Corporate average daily hotel rate change forecast worldwide for 2018, by region
Corporate average daily hotel rate change forecast worldwide for 2018, by
region*

Source and methodology information Notes:

* The source provided a range of figures for each region from which the
median was taken. Ranges were as follows: North America: Two to four
Source Advito percent Latin America: Two to four percent Europe: One to three percent
Asia: One to three percent Middle East: Zero to two percent Africa: Nine to 11
percent Southwest Pacific: Three to five percent
Conducted by Advito

Survey period May 2017

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by Advito

Publication date September 2017

Original source Advito Industry Forecast 2018, page 3

Website URL visit the website

 References 51

Average daily rate of hotels in the U.S. from 2001 to 2016

Average daily rate of hotels in the United States from 2001 to 2016 (in U.S.
dollars)

Source and methodology information Notes:

n.a.
Source STR Global; TravelDailyNews

Conducted by STR Global; Oxford Economics

Survey period 2001 to 2016

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by TravelDailyNews; hotelnewsnow.com

Publication date January 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 52

Quarterly average daily rate outlook for the U.S. lodging industry from 2011 to 2018
Average daily rate outlook for the United States lodging industry from
2011 to 2018, by quarter (in U.S. dollars)

Source and methodology information Notes:

* Forecast. The Average Daily Rate (commonly referred to as ADR) is a
statistical unit that is often used in the lodging industry. The number
Source PwC represents the average rental income per occupied room in a given time
period. ADR along with the property's occupancy rate are the foundations for
the property's financial performance. The ADR can be calculated by dividing
Conducted by PwC; STR Global the room revenue by the number of rooms sold.

Survey period 2011 to 2017

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by PwC

Publication date August 2017

Original source Hospitality Directions US August 2017, page 4

Website URL visit the website

 References 53

Monthly average daily rate of U.S. hotels 2011-2017

Monthly average daily rate of United States hotels from 2011 to 2017 (in
U.S. dollars)

Source and methodology information Notes:

n.a.
Source STR Global; hotelnewsnow.com

Conducted by STR Global; hotelnewsnow.com

Survey period January 2011 to August 2017

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date September 2017

Original source Monthly Hotel Report U.S. August 2017

Website URL visit the website

 References 54

Revenue per available room of the hotel industry worldwide 2008-2016, by region
Revenue per available room of the hotel industry worldwide from 2008 to
2016, by region (in U.S. dollars)

Source and methodology information Notes:

n.a.
Source STR Global

Conducted by STR Global

Survey period 2008 to 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date January 2017

Original source Global Hotel Review, page 2

Website URL visit the website

 References 55

Monthly hotel revenue per available room worldwide 2015-2017, by region

Monthly hotel revenue per available room worldwide from 2015 to 2017,
by region (in U.S. dollars)

Source and methodology information Notes:

n.a.
Source STR Global

Conducted by STR Global

Survey period June 2015 to August 2017

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date September 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 56

Average revenue per available room of the U.S. hotel industry from 2001 to 2016
Average revenue per available room of the United States hotel industry
from 2001 to 2016 (in U.S. dollars)

Source and methodology information Notes:

RevPAR, or revenue per available room, is a performance metric in the hotel
industry, which is calculated by multiplying a hotel's average daily room rate
Source hotelnewsnow.com; STR Global (ADR) by its occupancy rate. It may also be calculated by dividing a hotel's
total guestroom revenue by the room count and the number of days in the
period being measured.
Conducted by STR Global; Oxford Economics (Tourism Economics)

Survey period 2001 to 2016

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date January 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 57

Change revenue per available room in the U.S. lodging industry 2005-2018
Change revenue per available room in the United States lodging industry
from 2005 to 2018

Source and methodology information Notes:

* Forecasted figure.
Source PwC

Conducted by PwC

Survey period 2005 to 2016

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by PwC

Publication date May 2017

Original source Hospitality Directions US May 2017, page 3

Website URL visit the website

 References 58

Monthly average revenue per available room of U.S. hotels 2011-2017

Monthly average revenue per available room of United States hotels from
2011 to 2017 (in U.S. dollars)

Source and methodology information Notes:

n.a.
Source STR; STR Global

Conducted by STR Global

Survey period January 2011 to August 2017

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date September 2017

Original source Monthly Hotel Report U.S., August 2017

Website URL visit the website

 References 59

Occupancy rate of the hotel industry worldwide 2008-2016, by region

Occupancy rate of the hotel industry worldwide from 2008 to 2016, by
region

Source and methodology information Notes:

n.a.
Source STR Global

Conducted by STR Global

Survey period 2008 to 2016

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date January 2017

Original source Global Hotel Review, page 2

Website URL visit the website

 References 60

Monthly hotel occupancy rates worldwide 2015-2017, by region

Monthly hotel occupancy rates worldwide from 2015 to 2017, by region

Source and methodology information Notes:

n.a.
Source STR Global

Conducted by STR Global

Survey period June 2015 to August 2017

Region Worldwide

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date September 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 61

Occupancy rate of the U.S. hotel industry from 2001 to 2016

Occupancy rate of the United States hotel industry from 2001 to 2016

Source and methodology information Notes:

n.a.
Source STR Global; hotelnewsnow.com

Conducted by STR Global; Oxford Economics (Tourism Economics)

Survey period 2001 to 2016

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date January 2017

Original source hotelnewsnow.com

Website URL visit the website

 References 62

Monthly occupancy rate of hotels in the U.S. 2011-2017

Monthly occupancy rate of hotels in the United States from 2011 to 2017

Source and methodology information Notes:

n.a.
Source STR Global; hotelnewsnow.com

Conducted by STR Global

Survey period January 2011 to August 2017

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by hotelnewsnow.com

Publication date September 2017

Original source Monthly Hotel Report U.S. August 2017

Website URL visit the website

 References 63

Occupancy rate outlook for the U.S. lodging industry 2011-2018, by quarter
Occupancy rate outlook for the United States lodging industry from 2011
to 2018, by quarter

Source and methodology information Notes:

* Forecasted data.
Source PwC

Conducted by PwC; STR Global

Survey period 2011 to 2017

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by PwC

Publication date August 2017

Original source Hospitality Directions US August 2017, page 4

Website URL visit the website

 References 64

Hotel market outlook sentiment rankings worldwide 2009-2015, by region

Hotel market outlook sentiment rankings worldwide from 2009 to 2015, by
region*

Source and methodology information Notes:

* The index utilizes a scale of negative 150 to positive 150. A score of
negative 150 denotes a sentiment of absolute pessimism, a zero indicates
Source Horwath HTL unchanged expectations from the previous year and a score of positive 150
signifies a very optimistic outlook. There was no figure for Middle East and
Africa for January 2014 and March 2015 due to inadequate responses.
Conducted by Horwath HTL

Survey period 2015

Region Worldwide

Number of respondents 1,467 (2015)

Age group n.a.

Special characteristics Respondents are hoteliers

Published by Horwath HTL

Publication date September 2015

Original source Global Hotel Market Sentiment Survey 2015, page 3

Website URL visit the website

 References 65

Reasons travelers chose their last vacation destination worldwide 2016

What were the main reasons for choosing where you went on your last
trip?

Source and methodology information Notes:

n.a.
Source TripAdvisor; Ipsos

Conducted by Ipsos

Survey period June 21 to July 8 2016

Region Worldwide

Number of respondents 36,444

Age group 18 years and older

Special characteristics n.a.

Published by TripAdvisor

Publication date October 2016

Original source TripBarometer October 2016, page 50

Website URL visit the website

 References 66

Factors affecting accommodation booking worldwide as of July 2016

How important are each of the following in your final decision to book
your accommodation?*

Source and methodology information Notes:

* During the survey, this question was posed as follows: "Staying with your
last holiday/vacation, how important were each of the following in your final
Source TripAdvisor; Ipsos decision to book your accommodation?" Multiple answers were possible.

Conducted by Ipsos

Survey period June 21 to July 8, 2016

Region Worldwide

Number of respondents 36,444

Age group 18 years and older

Special characteristics n.a.

Published by TripAdvisor

Publication date October 2016

Original source TripBarometer October 2016, page 62

Website URL visit the website

 References 67

American customer satisfaction index for hotel companies in the U.S. 2008-2017
American customer satisfaction index scores for hotel companies in the
United States from 2008 to 2017*

Source and methodology information Notes:

* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale
at the national level with 100 being the highest and best possible score. The
Source ACSI ACSI is an economic indicator based on modeling of customer evaluations of
the quality of goods and services purchased in the United States and
produced by both domestic and foreign firms with substantial U.S. market
Conducted by ACSI shares. Subjects of investigation are 10 economic sectors, 47 industries
(including e-commerce and e-business), more than 225 companies, and over
200 federal or local government services.
Survey period 2008 to 2017

Region United States

Number of respondents n.a.

Age group n.a.

Special characteristics n.a.

Published by ACSI

Publication date May 2017

Original source theacsi.org

Website URL visit the website

 References 68

Leading hotel loyalty programs in the U.S. 2016, by customer satisfaction score
Leading hotel loyalty programs in the United States as of February 2016,
by customer satisfaction index score*

Source and methodology information Notes:

* Customer satisfaction index score based on 1,000-point scale. Customer
satisfaction is measured by examining the following factors: account
Source J.D. Power maintenance/management (23 percent); ease of redeeming points/miles (22
percent); ease of earning points/miles (18 percent); reward program terms (16
percent); variety of benefits (16 percent); and customer service (five percent).
Conducted by J.D. Power

Survey period February, 2016

Region United States

Number of respondents 3,096+

Age group n.a.

Special characteristics consumers who have joined a loyalty plan

Published by J.D. Power

Publication date April 2016

Original source jdpower.com

Website URL visit the website

 References 69

Importance of hotel services to U.S. travelers 2017

Which hotel services are particularly important to you?

Source and methodology information Notes:

Multiple answers were possible.
Source Statista Survey

Conducted by Statista Survey

Survey period May 18 to 22, 2017

Region United States

Number of respondents 1,038

Age group 18 - 65 years

Special characteristics have booked at least one vacation or business

accomodation over the past 12 months

Published by Statista Survey

Publication date June 2017

Original source statista.com

Website URL visit the website