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    Monster CV Template Customer Service Advisor

    Uploaded by

    Shubham Puri
    Ryah Wilkin is a customer service professional seeking a new role in a charity. She has over 7 years of experience in customer service and sales roles, with a proven track record of exceeding sales targets and resolving complex customer issues. Her key skills include outstanding communication, relationship building, and the ability to multi-task and prioritize. She is organized and able to train and lead teams, having previously organized a charity event that raised over £15,000.

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    Monster CV Template Customer Service Advisor

    Uploaded by

    Shubham Puri
    118 views2 pages
    Ryah Wilkin is a customer service professional seeking a new role in a charity. She has over 7 years of experience in customer service and sales roles, with a proven track record of exceeding sales targets and resolving complex customer issues. Her key skills include outstanding communication, relationship building, and the ability to multi-task and prioritize. She is organized and able to train and lead teams, having previously organized a charity event that raised over £15,000.

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    Original Title

    Monster Cv Template Customer Service Advisor

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    Ryah Wilkin is a customer service professional seeking a new role in a charity. She has over 7 years of experience in customer service and sales roles, with a proven track record of exceeding sales targets and resolving complex customer issues. Her key skills include outstanding communication, relationship building, and the ability to multi-task and prioritize. She is organized and able to train and lead teams, having previously organized a charity event that raised over £15,000.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    118 views2 pages

    Monster CV Template Customer Service Advisor

    Uploaded by

    Shubham Puri
    Ryah Wilkin is a customer service professional seeking a new role in a charity. She has over 7 years of experience in customer service and sales roles, with a proven track record of exceeding sales targets and resolving complex customer issues. Her key skills include outstanding communication, relationship building, and the ability to multi-task and prioritize. She is organized and able to train and lead teams, having previously organized a charity event that raised over £15,000.

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    © All Rights Reserved
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    Ryah Wilkin

    Address: Flat 0, Any Road, Any Town, Postcode


    Email: name@hotmail.com | Telephone: +44 000 000 000

    PERSONAL STATEMENT

    An organised, results-oriented Customer Service Professional with an excellent track record of


    significantly increasing service quality, sales and customer base. Outstanding communication,
    relationship-building and influencing skills; competent in building customer relationships which inspire
    confidence and loyalty. A highly efficient individual with extensive team leadership experience, able
    to adapt well to new environments and learn new processes quickly to achieve outstanding results.
    Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a
    new, challenging role in a charity which will utilise existing skills.

    KEY ACHIEVEMENTS

    ● Company: A proven record of accomplishment in resolving complex customer issues


    ● Company: Consistently the top salesperson, exceeding sales targets and KPIs
    ● Company: Achieved number one advisor in eight out of 12 months, and in top four every
    month
    ● Company: Finished in top 25% with 157% productivity, 120% quality and lowest cancellation
    rate
    ● Company: As head of the charity department, organised a regional event that raised over
    £15,000

    EMPLOYMENT HISTORY

    04/2015 – Present
    Company
    Customer Advisor

    ● Delivers an excellent customer experience, helping customers choose the right product
    and/or service for their requirements
    ● Conducts problem solving and troubleshooting
    ● Provides technical help to colleagues if required
    ● Conducts contract reconciliations, cashing up and stocktaking
    ● Achieves personal and store KPIs, consistently exceeding key performance indicators, and
    individual and store targets

    02/2013 – 04/2015

    Company
    Customer Service and Sales Advisor

    ● Took inbound calls, dealt with questions efficiently and effectively and input data into ICT
    systems
    ● Gave customers the correct advice, and after understanding their needs, up-sold services
    and turned objections into sales opportunities
    ● Assisted in training new members of staff
    ● Cold-called customers to up-sell services
    ● Worked to ensure all individual and team targets were met
    ● Used tact and discretion to discuss customers’ estates to ascertain whether probate was
    required
    ● Developed a number of incentives for team members to achieve targets

    04/2011 - 02/2013

    Company
    Customer Service Assistant

    ● Provided excellent customer service at all times


    ● Assisted customers with finding suitable products and checked availability in ERP System
    ● Maintained a friendly manner and calm, positive demeanour when handling complaints

    EDUCATION

    10/2010 – 08/2012

    NVQ Level 2: Business Customer Service


    School, City, Country

    10/2008 – 08/2010

    GCSEs: 7 grade A-C including Maths, History & ICT

    School, City, Country

    ADDITIONAL SKILLS

    Software:

    Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software
    quickly

    INTERESTS

    Sports including rowing and football; on men‘s football team (county)

    REFERENCES ON REQUEST

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