David N.

Choaté

Career Summary
• Creative and dependable professional with extensive background in Information
Technology.  Works well independently or as a team member.  Versatile personality, works well
with various customers.  Unflappable, thrives in a challenging and changing environment. 
Excellent written and oral communication skills.
• Experience with using Windows 95, 98, NT, 2000, XP, Vista, 7 and all Windows versions,
RHEL 6, Linux, Oracle, Solaris, Sun, Centos, UNIX, LDAP, SSH, Windows Server 2008, 2010
and 2012
• Software expertise in the following programs: Microsoft Office 2003/2007/2010/2013,
Office 365, OWA, Word 2003/2007/2010, Word 2003/2007/2010, Outlook XP/2003/2007/2010,
Excel 2003/2007/2010, Power Point 2003/2007/2010, Adobe 7.0, 8.0, Flash, Visio, Active
Directory, Windows Server 2010, Project 2003/2007/2010, Word Perfect 7, Word Perfect X5,
Remedy 7.0, Track-It, Lan Desk, PC Anywhere, e-Ticket (1.6), e-NOTAM, Citrix, Remote
Desktop, Backup Exec 12.5 & 2010 for Windows Server, Cisco Unified Video Advantage,
SCCM 2007, SCCM 2012, SCCM 2016, Flight Scape, Opus, Global Console Version 7.2, Lotus
Sametime, Lotus Notes 8.5.3, HP TAMM, HP TOMM, HP Business Service Management,
NetIQ, iManager, RSA, Oracle Virtual Box, VMWare, vSphere 6.0, Centos, Solarwinds, Logic
Monitor, Veeam, VOIP, Telnet, HTTP, HTTPS, HTML, Blackberry Desktop Manager, IOS Cisco
Any Connect, Dell Active Roles, Web Ex, ePolicy Orchestrator, Service Now, IBM Maas360,
IBM BigFix Remote Control, Tivoli Remote Control 9.1
• Hardware Support: BlackBerry, iPhone, Dell Optiplex GX 260, 270, 280, 745, Dell Latitude
420, 430, 600, 610, 620, 820, 830, HP 5000, 5100, 6710, Gateway M255, Polycom
Soundstation/VTC, Tandberg VTC, T1, DS3, WI-FI, Cisco Catalyst 6513 Switch, Cisco Unified
Video Advantage, RSA Token, Sharp Aquos VTC, Verizon Wireless Access Point, Cisco 7645
Router, Cisco 7669 Router, SOHO Cisco Routers, Cisco IP Phone 7945, Avaya 9508 IP Phone,
iPad Pro (All versions), iPad Mini (All Versions), iPhone 4, 5, 6, 7, Android Samsung Galaxy
(5,6,7) and Samsung Android tablet (All versions), Dell 7450, Dell 7470, Dell B2360dn printer
and all Dell printers, All HP Printers, Xerox Printers, Canon copier/printer

PROFESSIONAL EXPERIENCE
Bureau of Safety and Environmental Enforcement (DOI) May 2015 – Present
Desktop Support Technician Tier III
I serve as a Desktop Support Technician Tier III on a contractual basis for the DOI/BSEE. My
duties include but are not limited to the following:
• Provide on-site client hardware and software desk-side support and remote client side
support for VIP staff which include Director’s, Chief of Staff, Chief of Secretary and their
respective staff members ensuring minimum user downtime. Staff include three different
Agencies under DOI which are BSEE, BOEM & ONNR.
• Client technologies include Microsoft Windows and iOS operating systems.
• Setup and provision iPhone and Android Samsung mobile phone devices via IBM Maas360
• Install proprietary software and Microsoft products approved by each respective Agency.
• Initiate, maintain and closeout scheduled video teleconferencing sessions.
• Interface with VIP government staff responsible for maintaining the VTC schedules to ensure
timely service delivery. Troubleshoot problems and issues with the service and perform
corrective actions.
• Initiation and checkout of VTC sessions shall be performed in advance of the start time to
allow for troubleshooting and corrective actions.
• Perform lifecycle planning and technology refresh installation services for desktop and
laptop computers across the enterprise. (Refresh installation services will be scheduled during
task order performance by the Contracting Officer’s Representative to specify the location(s),
quantity, and timeline requirements of the refresh requirements.) Implement a standard
methodology and provide and maintain installation standards and procedures (STIGS,
images, etc.) that ensure properly configured systems; continuity of user operations; fully-
functional applications; and train users to successfully operate new systems and equipment.
• Proactively maintain comprehensive images to ensure that all images contain current and
up-to-date software applications, all applicable patches and the latest drivers. Ensure that
images comply with prevailing Federal and customer policies and requirements.
• Update hardware inventory via ServiceNow ticketing system
• Setup and activate IOS devices such as iPhone 4, 5, 6, iPad Pro via IBM Maas360 as well
as Samsung Android
devices for VIP staff, Directors, Chief of Staff and Chief of Secretary and their respective
staff members
• Create and assign Help Desk tickets for customers via ServiceNow ticketing system
• Reset passwords and unlock user accounts via Active Directory Maas360 for VIP staff,
Directors, Chief of Staff and Chief of Secretary and their respective staff members
• Perform backup/restore process for laptop swaps/tech refresh
• Perform computer, printer and other computer related moves for government staff
•Deploy patches and software installations to computers across network via SCCM
2012/SCCM 2016

USPTO May 2014 – May 2015

Service Desk Analyst
I served as a Service Desk Analyst on a contractual basis for the USPTO. My duties include
but were not limited to the following:
• Answer incoming calls to the Service Desk
• Provide desktop and remote support to customers via SCCM, Microsoft Lync, Remote
Desktop and PC Anywhere
• Create and assign Help Desk tickets for customers via Remedy Software
• Reset passwords and unlock user accounts via Active Directory
• Reset passwords and unlock user accounts via Active Roles
• Provide technical and remote assistance to users with VPN and computer related issues
• Provide technical and remote assistance to users with SOHO router related issues
• Provide technical and remote assistance to users with ISP and computer related issues
• Provide technical and remote assistance to users with Cisco IP Phone and computer related
issues
• Provide technical and remote assistance to users with setting up Web Ex meetings
• Provide RSA server administration via RSA Authentication Manager
• Provide Outlook 2013 technical assistance with setting up user profile and Outlook related
issues as well as repair installations
• Remote to users via SCCM 2012 for software installations and troubleshooting

Census Bureau April 2013 – May 2014

NOC Analyst
I served as a Tier 1 NOC Analyst on a contractual basis for the Census Bureau. My duties
included but were not limited to the following:
• Configure, add, modify and remove server accounts via secure shell command line on Linux,
Sun and Oracle
servers
• Monitor network and server outages per HP Business Server Management
• Reset passwords/unlock VIP and user accounts via Active Directory and NetIQiManager
• Run scripts on Linux, Sun and Oracle servers to reduce /var space consumption
• Create and document tickets via Remedy 8.0 software
• Monitor and report alerts to On-Call Engineer for Windows servers
• Initiate and facilitate bridge meetings via Polycom Soundstation for server maintenance
purposes and critical
alerts
• Provide hourly updates during bridge per server status to appropriate staff via e-mail or
ticketing software
• Remote to users via SCCM 2012 for software installations and troubleshooting
• Provide after hour phone support
• Create and send documented shift reports to management at the end of shift each day via e-
mail
• Setup Projector and Cisco/Tandberg VTC equipment for conference meetings and
presentations
• Maintain network stability and backup tape drives via Veeam for Windows Server 2012
• Add/Remove/Modify users assigned to Linux, Sun, Oracle and Windows servers
• Reset VIP and user passwords and unlock accounts VIP and their staff within Active
Directory

Lockheed Martin November 2011 – April 2013

NOC Analyst
I served as a NOC/Service Desk technician on a contractual basis for Lockheed Martin. My
duties included but were not limited to the following:
• Act as a liaison between the OCC (Operations Control Center) for Lockheed Martin and the
FAA to report
scheduled
and unscheduled frequency outages on VOR’s and RCO equipment for airports throughout
the United States
• Reset passwords/unlock AMS(Account Management System) accounts for Flight Specialists
• Create tickets via e-Ticket software (version 1.6)/reset passwords/unlock for e-Ticket
accounts
• Create e-NOTAM accounts/reset passwords for e-NOTAM accounts
• Monitor server outages and report outages to System Owners
• Co-ordinate radio checks for the OCC and FAA through Lockheed Martin Flight Specialists
• Create maintenance requests for planned outages due to FTI circuit related maintenance
• Provide desk side and remote support via Remote Desktop for company staff via SCCM
2012
• Activate LAN ports on Cisco switches/routers
• Answer incoming calls to the Service Desk and assist users with technical related
issues/route calls accordingly
• Add/Remove/Modify users assigned to Linux servers
• Run scripts on Linux servers to reduce /var space consumption
• Reset user passwords and unlock accounts for users within Active Directory for Windows
Server 2012
• Install Verizon Wireless Access cards on loaner laptops and ensure wireless Internet and
Network connection

World Learning March 2009 – November 2011

Information Technology, Communications and Systems Administrator
I served as the sole lead support for World Learning’s Information Technology department in
Washington, D.C. My duties included but were not limited to the following:
• Provide desk side and remote support via Remote Desktop for 100 users
• Backup tape drives via Backup Exec 12.5 for Windows Server 2008
• Activate LAN ports on Cisco switches/routers
• Manage user domain accounts and grant access/permissions for users via Active Directory
• Setup projector and VTC (Polycom) equipment for conference meetings and presentations
• Perform PC installations, PC moves, PC re-images via Symantec Ghost software , PC
hardware break/fix
• Reset domain passwords via Active Directory
• Change toners and imaging units for HP printers
• Image and configure desktop and laptop machines for deployment
• Update hardware inventory via Remedy ticketing system
• Perform computer, printer and other computer related moves for company staff
• Setup and activate Avaya and Cisco IP Phones

OCC (Office Of The Comptroller Of The Currency)          August 2007 – March 2009
Resident Technical Support Agent
I served as an RTS Agent the OCC (Office Of The Comptroller Of The Currency) on a
contractual basis.  My duties included but were not limited to:
• Answering incoming calls to the Service Desk
• Providing desktop and remote support to customers via Net Meeting and Microsoft
Communicator
• Image and configure Dell desktop and laptop machines (Optiplex GX280, D600, D610
Latitude) via Symantec Ghost software
• Create and assign Help Desk tickets for customers via Remedy Software
• Reset passwords and unlock user accounts via Active Directory
• Provide technical and remote assistance to users with VPN and computer related issues
• Change toners and imaging units for HP printers (HP Laser Jet 4000, 5, 8000 series)
• Provide BlackBerry Support
• Remote to users via SCCM 2007 for software installations and troubleshooting
• Setup Projector and VTC equipment for conference meetings and presentations
• Set up Outlook 2003 profiles for users, repair errors in applications such as Word 2003, Excel
2003, Access 2003, Power Point 2003, Visio 2003 and Project 2003
• Perform PC installations, PC moves, PC re-images, PC hardware break/fix
• Perform HP printer moves, installations and break/fix
• Install Verizon Wireless Access cards on loaner laptops and ensure wireless Internet and
Network connection
 
FBR (Friedman, Billings, Ramsey)                             May 2003 – August 2007
Service Desk Analyst
I served as a Service Desk Analyst for FBR. My duties included but were not limited to the
following:
• Answered 30-60 incoming calls to the Service Desk on a daily basis
• Provided remote assistance and deskside support for the CEO’s and their respective staff
which included Head Of
Banking and several VP’s along with their respective staff. Personally setup Mayor Anthony
A. Williams’ (Former Mayor of Washington, D.C.) office computer and peripherals when he
transitioned over to FBR as the CEO of Properties Realty Investment Trust, Inc.in 2007.
• Created help desk tickets for customers via Track-It ticketing software
• Routed and assigned tickets that were sent to the Help Desk queue
• Imaged client machines via Symantec Ghost software
• Changed toners and imaging units on printers and faxes (Xerox Phaser TEK 7300, HP Laser
Jet 8000 series)
• Reset user passwords via Active Directory
• Set up laptops and projectors for use with Power Point 2003 slide presentations
• Served as 24/hr on-call technician
• Provided technical and remote assistance to users with VPN and computer related issues
• Provided BlackBerry support
• Installed and configured Microsoft Office Suite 2003 for clients
• Set up Oulook 2003 profiles for users, repaired errors in applications such as Word 2003,
Excel 2003, Access 2003,
Power Point 2003, Visio 2003,
Projectt 2003
• Served as evening technician for firm working 11am – 8pm M-F shift.  Also worked weekends
on voluntary basis.
• Performed PC installations, PC moves, PC re-images and PC hardware break/fix
• Performed HP printer and Cannon copier moves, installations and break/fix
• Install Verizon Wireless Access cards on loaner laptops

Captiol College                                                      May 2002 – May 2003

Lab Aide Technician
I served as a Lab Aide Technician for Capitol College. My duties included but were not
limited to the following:
• Handled incoming calls to Service Desk
• Resolved user issues over phone
• Documented calls in online Help Desk queue
• Created patch cables and ID badges for students
• Repaired damaged computers

Rentacom                                                                  May 2001 – May 2002

Field Technician
I served as a field technician for Rentacom. My duties included but were not limited to the
following:
• Configured and imaged workstations for clients
• Delivered and setup computers, laptop and projectors for clients
• Maintained record of hardware inventory for D.C. location

TESST College Of Technology                                    August 1999 – May 2001

Lab Manager
I served as a Lab Manager for TESST College Of Technology. My duties included but were
not limited to the following:
• Configured class computers with Windows NT 4.0 and Windows 2000 OS
• Provided hardware and software support to students
• Assisted instructor with teaching class and assisted students with lab projects

EDUCATION:
TESST COLLEGE OF TECHNOLOGY
Network Information Systems
Associate of Applied Science                                      April 2003

CERTIFICATIONS:
VMware Certified Associate 6
Data Center Virtualization (VCA6-DCV) January 2017