CBLM Basic Competency

Competency – Based
Learning Material
Electrical Installation&
Maintenance NC II
ELECTRICAL INSTALLATION
Developed, Revised and Issued By:
& MAINTENANCE NC II
Date Developed: Page 1
(Amended)
2019
Basic Competencies
TABLE OF CONTENT
Page
Modules of Instruction........................................................................................................1-
 BASIC COMPETENCIES...................................................................................2-3
o Participating in workplace communication 4-27
o Working in a team environment 28-39
o Practicing career professionalism 40-57
o Practicing occupational health and safety58-83
 DEFINITIONS OF TERMS……….……………..………..
 REFERENCES…………………….……………..………..
& MAINTENANCE NC II Date Developed: Page 2
(Amended)
2019
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL
Welcome to the module in “ELECTRICAL INSTALLATION&MAINTENANCE

NCII”. This module contains the basic, common and core competency
training materials and activities for you to complete.
Learners are required to go through a series of learning in order to complete

the learning outcomes of this module. The author has prepared Information
Sheets, Self-Checks, Operation Sheets and Job Sheets. The learners must
follow these activities at your own risk. If you have questions, please don’t
hesitate to ask your trainer for assistance.
The goal of this course is to development practical skills and demonstration.

To gain these skills, learners must learn basic concepts and terminology.
For most part, you’ll get some of this information from the information
sheets and TESDA website, www.tesda.gov.ph.
This module has prepared to help the learner to achieve the required basic,
common and core competency in “ELECTRICAL INSTALLATION &
MAINTENANCE NCII”.
This will also the source of information for each learner to acquire
knowledge and skills in this particular competency independently and at
your own pace, with minimum supervision or help from the trainer.
& MAINTENANCE NC II
(Amended)
2019
BASIC COMPETENCIES
18 HOURS
Unit of Assessment
Learning Outcomes Methodology
Competency Approach
1. Participate in 1.1 Obtain and convey Group  Demonstrati
workplace workplace information discussion on
communication Interaction  Observation
1.2 Speak English at a basic Practice  Interviews/
operational level session Questioning
1.3 Complete relevant work
related documents
1.4 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Describe and identify Discussion  Demonstrati

environment team role and Interaction on
responsibility in a team Simulation  Observation
Games  Interviews/
2.2 Describe work as a team
Questioning
member
2.3 Work effectively with
colleagues
2.4 Work in socially diverse
environment
3. Practice career 3.1 Integrate personal Discussion  Demonstrati
professionalism objectives with Interaction on
organizational goals Role Play  Observation
 Interviews/
3.2 Set and meet work Questioning
priorities
3.3 Maintain professional
growth and development
4. Practice 4.1 Evaluate hazard and risks Lecture-  Observation

occupational Discussion  Interview
4.2 Control hazards and risks
health and Plant tour
safety 4.3 Maintain occupational Symposium
health and safety
awareness
4.4 Perform basic first-aid
procedures
& MAINTENANCE NC II
(Amended)
2019
BASIC COMPETENCIES:
Units of Competency Module Title Code

1. Participate in workplace 1.1 Participating in workplace communication 500311105
communication
2. Work in a team environment 2.1 Working in a team environment 500311106
3. Practice career 3.1 Practicing career professionalism 500311107
professionalism
4. Practice occupational health 4.1 Practicing occupational health and safety procedure 500311108
and safety procedures
MODULE CONTENT
UNIT OF COMPETENCY : PARTICIPATE WORKPLACE

COMMUNICATION
MODULE TITLE : PARTICIPATING WORKPLACE
COMMUNICATION
MODULE DESCRIPTION : This unit covers the knowledge, skills and
attitudes required to gather, interpret and
convey information in response to workplace
requirements.
NOMINAL DURATION : 4 hours
QUALIFICATION LEVEL : NC II
SUMMARY OF LEARNING OUTCOMES
Upon completion of this module, the trainee/student must be able

to:
LO1. Obtain and Convey Workplace Communication

LO2. Participate in Workplace Meeting and Discussion
LO3. Complete Relevant Work-related Document
ELECTRICAL INSTALLATION &

MAINTENANCE NC II Date Developed: Page: 5
(Amended) 2019
LEARNING OUTCOME SUMMARY NUMBER 1.1.1
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate

sources.
2. Effective questioning, active listening and speaking skills are
used to gather and convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and
colleagues are identified and followed.
6. Defined workplace procedures for the location and storage of
information are used.
7. Personal interaction is carried out clearly and concisely.
CONTENTS:
 Parts of speech
 Sentence construction
 Effective communication
METHODOLOGIES:
 Group discussion
 Interaction
 Lecture
 Reportorial
ASSESSMENT METHODS:
 Written test
 Practical/performance test
 Interview
ELECTRICAL
INSTALLATION & Developed, Revised and Issued By:
Date Developed: Page:
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET NUMBER 1.1.1: OBTAIN AND CONVEY WORKPLACE
COMMUNICATION
Introducing the Eight Parts of Speech
English grammar uses words based on eight parts of speech: the verb,

the noun, the pronoun, the adjective, the adverb, the preposition, the
conjunction, and the interjection. Each part of speech explains not what
the word is, but how the word is used. The same word can be a noun in one
sentence and a verb or adjective in the next.
The verb is perhaps the most important part of the sentence. A verb or

compound verb states something about the subject of the sentence. The verb
depicts actions, events, or states of being.
A noun is a word used to name a person, animal, place, thing, or abstract

concepts. A noun can function in a sentence as a subject, a direct object, an
indirect object, a subject complement, an object complement, an appositive,
an adjective or an adverb.
Pronouns as a part of speech can replace a noun, another pronoun, noun

phrases and perform most of the functions of a noun.
An adjective modifies a noun or a pronoun by describing, identifying, or

quantifying words. Many consider articles: "the, an, a" to be adjectives.
An adverb can modify a verb, an adjective, another adverb, a phrase, or a

complete clause by indicating manner, time, place, cause, or degree.
A preposition links nouns, pronouns and phrases to other words in a

sentence.
Conjunctions link words, phrases, and clauses.
An interjection is a part of speech used to show or express emotion or

illustrates an exclamation.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Additional Parts of Speech Forms and Functions
VERBS
 A transitive or sometimes called an action verb passes action on to
a direct object.
 An intransitive verb does not indicate a transfer of action.
 A linking verb joins a subject with a word that describes it.
 A main verb indicates the primary or principal activity.
 An auxiliary verb helps the main verb describe an action or state of
being.
 A modal verb indicates ability, obligation, permission, or possibility.
Modal examples: can, may, must, should, could, might, ought,
would.
A finite verb describes a definite and limited action or condition.
 A non-finite verb shows an unfinished action or condition.
 A intransitive verb takes two complements, an indirect object and a
direct object.
 Monotransitive verbs take one complement; usually a direct object
 An intransitive verb does not have any complements. Examples:
Fred cried. Sally slept.
 A prepositional verb is a multi-word verb consisting of a verb and
preposition.
 Phrasal-prepositional verbs are multi-word verbs consisting of a
verb, adverb and preposition.
Verb Forms called Verbal

 Infinitives are the word " to + verb" and they act as nouns,
adjectives, or adverbs.
 Participles in past or present tenses act as adjectives
 Gerunds in the "present tense participle form" act as nouns.
NOUNS
 Proper nouns are capitalized and include: name of a specific
person, place, or thing, days of the week, months of the year,
historical documents, institutions, organizations, religions, holy
texts and religious followers.
 A common noun is a noun referring in general to a person, place,
or thing.
 A concrete noun is a noun which names everything (or everyone)
that you can perceive through the physical senses of touch, sight,
taste, hearing, or smell.
 An abstract noun is a noun that names anything that you cannot
perceive through your five physical senses.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 A countable noun (or count noun) names anything (or anyone) that
you can count and is a noun with both a singular and a plural
form.
 A non-countable noun (or mass noun) is a noun which does not
have a plural form, and which refers to something that you could
(or would) not usually count.
 A collective noun is a noun naming a group of things, animals or
persons.
 A possessive noun indicates ownership or possession.
PRONOUNS
 A personal pronoun refers to a specific person or thing and changes its
form to indicate person, number, gender, and case.
 A subjective personal pronoun indicates that the pronoun is acting as the
subject of the sentence. The subjective personal pronouns: I, you, she,
he, it, we, you, they".
An objective personal pronoun indicates that the pronoun is acting as an
object of a verb, compound verb, preposition, or infinitive phrase. The
objective personal pronouns: "me, you, her, him, it, us, you, them".
A possessive pronoun indicates that the pronoun is acting as an indication of
possession and defines who owns a particular object. The possessive personal
pronouns: "mine, yours, hers, his, its, ours, theirs".
 A demonstrative pronoun points to and identifies a noun or a pronoun.
The demonstrative pronouns: "this, that, these, and those''.
An interrogative pronoun is used to ask questions. The interrogative
pronouns: "who, whom, which, what''.
 Relative pronouns link one phrase or clause to another phrase or clause.
The relative pronouns: "who, whom, that, which.''
 An indefinite pronoun refers to an unspecified person or thing. An
indefinite pronoun depicts the idea of all, any, none, or some. The most
common indefinite pronouns: all, another, any, anybody, anyone,
anything, each, everybody, everyone, everything, few, many, nobody,
none, one, several, some, somebody, and someone.
 The reflexive pronouns identify the "self" such as: "myself, yourself,
herself, himself, itself, ourselves, yourselves, and themselves.''
 An intensive pronoun is a pronoun used to emphasize or highlight an
attribute.
ADJECTIVES
 An adjective usually precedes the noun or the pronoun which it modifies.
Gradable adjectives have a base, comparative and superlative form. The
adjective happy is intensified in the following examples: "very happy,
extremely happy, quite happy, happier, and happiest". Adjectives can
have stative or dynamic and inherent or non-inherent properties.
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MAINTENANCE NC II
(Amended) 2019
 An adjective can be modified by an adverb or by a phrase or clause
functioning as an adverb. Some nouns, many pronouns, and many
participle phrases can also act as adjectives.
 A possessive adjective is similar to a possessive pronoun. The possessive
adjective modifies a noun or a noun phrase.
 The demonstrative adjectives ``this, these, that, those, what'' are identical
to the demonstrative pronouns, but are used as adjectives to modify
nouns or noun phrases.
 An interrogative adjective such as ``which or what'' is like an interrogative
pronoun. The interrogative adjective modifies a noun or noun phrase
rather than standing on its own.
 An indefinite adjective is similar to an indefinite pronoun. The indefinite
adjective modifies a noun, pronoun, or noun phrase.
ADVERBS
 Adverbs have a complex grammatical relationship within the sentence or
clause as a whole. An adverb can be found in various places within the
sentence. An adverb can modify a verb, an adjective, another adverb, a
phrase, a clause or entire sentence. Adverbs are gradable with
intensification and comparison.
 A circumstantial adverb indicates manner, time or place.
 A degree adverb specifies the degree or cause to which some property
applies and answers questions such as: how, when and where.
The conjunctive adverb can join two clauses together. The most common
conjunctive adverbs: "also, consequently, finally, furthermore, hence, however,
incidentally, indeed, instead, likewise, meanwhile, nevertheless, next,
nonetheless, otherwise, still, then, therefore and thus."
 A disjunctive adverb comments on the sentence as a whole.
Example: Honestly, I couldn't believe my eyes.
 An interrogative adverb is used to construct interrogative sentences and
"wh-questions" example: Why did you do that?
PREPOSITIONS
 A preposition usually indicates the temporal, spatial or logical
relationship of its object to the rest of the sentence.
 The most common prepositions: "about, above, across, after, against,
along, among, around, at, before, behind, below, beneath, beside,
between, beyond, but, by, despite, down, during, except, for, from, in,
inside, into, like, near, of, off, on, onto, out, outside, over, past, since,
through, throughout, till, to, toward, under, underneath, until, up, upon,
with, within and without."
 Complex prepositions consist of more than one word: along with, out of,
up to.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
CONJUNCTIONS
 Conjunctions are a part of speech and are a closed word class which
includes coordinating words such as "and, but, and or", and
subordinating words such as "because, if, and when". Some conjunctions
can also appear as prepositions or as adverbs.
 Coordinating conjunctions ``and, but, or, nor, for, so, or yet'' are used to
join individual words, phrases, and independent clauses. The
conjunctions ``but'' and ``for'' can also function as prepositions.
 A subordinating conjunction introduces a dependent clause and indicates
the nature of the relationship between the independent clause(s) and the
dependent clause(s). The most common subordinating conjunctions:
"after, although, as, because, before, how, if, once, since, than, that,
though, till, until, when, where, whether and while".
 Correlative conjunctions always appear in pairs -- you use them to link
equivalent sentence elements. The most common correlative
conjunctions: "both... and, either...or, neither...nor, not only.., but also,
so...as, and whether...or." Usually correlative conjunctions consist of a
coordinating conjunction linked to an adjective or adverb.
INTERJECTIONS
 Interjections are used in speech to indicate emotion or transition.
Interjections such as "yuck, ouch, eh" are used as exclamations in
conversation.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
SELF CHECK 1.1.1
1 - 8. Enumerate the eight parts of speech.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 1.1.1
1. Noun
2. Pronoun
3. Verb
4. Adjective
5. Adverb
6. Conjunction
7. Preposition
8. Interjuction
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO2. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS
1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to
without interruption.
3. Meeting inputs are consistent with the meeting purpose and
established protocols.
4. Workplace interactions are conducted in a courteous manner
appropriate to cultural background and authority in the enterprise
procedures.
5. Questions about simple routine workplace procedures and matters
concerning conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.
CONTENTS:
 Sentence construction
 Technical writing
 Recording information
METHODOLOGIES:
 Group discussions
 Interaction
 Lecture
ASSESSMENT METHODS:
 Written test
 Interview
INFORMATION SHEET NUMBER 1.1.2: PARTICIPATE IN WORKPLACE

MEETING AND DISCUSSION
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
COMMUNICATION SKILLS
Every individual communicates with one another through words, body

movements and through many other forms. Communication is a reciprocal
process through which we exchange, create and shared meanings. It offers
opportunities to know other people.
Communications plays vital role for an employee to know, understand
and intervene with clients/customers. It is a process, which needs
interpretation, sensitivity, imagination, and active participation. Good
communication skills establish and maintain a good and harmonious
relationship with others.
Modes of Communication:
1. VERBAL COMMUNICATION – use of words (spoken/written).

2. NON-VERBAL COMMUNICATION – uses all forms of communication
except words.
Sounds – laughing, crying, sighing and moaning
Body language – mannerisms and gestures
(Appearance, facial expressions, eye contact, posture,
movement and touch)
A. VERBAL COMMUNICATION
 Largely conscious, because people choose the words they use.
 Words used vary among individuals according to culture,
socioeconomic background, age and education.
 Wide variety of feelings can be conveyed when talking.
 Intonation of the voice can express animation, enthusiasm,
sadness, annoyance or amusement.
Ex. Intonation heard when people say “hello” or “good morning.”
 Monotonous rhythms or very rapid rhythms can be products of
lack of energy or interest, anxiety or fear.
B. NON-VERBAL COMMUNICATION
 Is made up of messages transmitted by our facial expressions and
the way we move. Our body language and our attitude are
important when we are communicating with guests.
 Called body language.
 It include gestures, body movements, and physical appearance,
including adornment
 Majority of communication is nonverbal.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Often tells others more about what is actually said, because
nonverbal behavior is controlled less consciously than verbal
behavior.
You should:
 Always make eye contact with the guest and smile
 Use a pleasant tone of voice
 Use hand gestures that accord with what you say
 Maintain a distance that shows that you are listening
attentively to the guest without being too close or too far
away.
Developing Confidence in Speaking
1. Expect to be nervous. Instead of trying to eliminate your jitters, turn them

into energy you can use to boost your delivery.
2. Prepare. Know what you are going to say – and why you want to say it.
3. Practice. Speak in front of the mirror. Talk it through, point by point not
word for word. Imagine you are explaining your main ideas to someone who
likes you.
4. Breathe. As you breathe out, say silently to yourself, “Relax”.
5. Focus on your interviewer. Stop focusing on yourself. Focus, instead, on the

interviewer.
6. Simplify. Aim to communicate what your interviewer can hear and

understand in the limited time you have. Keep it short and simple.
7. Connect with your Interviewer. Look them in the eyes as you speak to them.
8. Visualize success. Practice relaxation techniques in the days before your

interview. Lie down or sit comfortably in a quiet place. Breathe slowly. Close
your eyes.
9. Imagine your upcoming speaking engagement. Picture yourself speaking with

confidence.
10. Act confident. The interviewer will not see how nervous you are. So do not
tell them. Smile. Stick your chest out. Look confident, even if you do not feel it.
IMPORTANCE:
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Helps to avoid misunderstanding
 Allows excellent guest service
 Recognizes proper use of non-verbal communication
 Allows information shared (verbally, non-verbally or in writing) to be understood by both
parties
Communication
 Is the exchange of information, ideas or thoughts
 Uses methods such as talking and listening or writing (painting, dancing,
and storytelling)
 Thoughts are conveyed to others not only by spoken or written words but
also by gestures or body actions
 Often is synonymous with relating
 Any means of exchanging information or feelings between two or more
people
 Basic component of human relationships
Process:
1. SENDER creates a message (information the sender wants to convey)
2. Sender sends the message ( talking/writing)
3. RECEIVER receives the message (listening/reading)
4. Receiver interprets or understands the message
5. Receiver responds to the message
Response – FEEDBACK
 Lets the sender know that the message was received and understand
Medium
 Way or means in which information is sent or received
Speaking – Sender
Listening – Receiver
Sender-Receiver Model
MESSAGE
SENDER RECEIVER
FEEDBACK
SELF – CHECK 1.1.2
1 – 2. What are the two forms of communications?

ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 1.1.2
1. Verbal communication
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
2. Non-verbal communication

L03. COMPLETE RELEVANT WORK RELATED DOCUMENTS
ASSESSMENT CRTERIA:
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Ranges of forms relating to conditions of employment are completed
accurately and legibly.
2. Workplace data is recorded on standard workplace forms and
documents.
1. Basic mathematical processes are used for routine calculations.
2. Errors in recording information on forms/documents are identified
and rectified.
5. Reporting requirements to superior are completed according to
enterprise guidelines.
CONTENTS:
 Basic mathematics
 Technical writing
 Types of forms
METHODOLOGIES:
 Interaction
 Lecture
ASSESSMENT METHODS:
 Written test
 Interview
INFORMATION SHEET NUMBER 1.1.3: COMPLETE RELEVANT WORK

RELATED DOCUMENTS
Effective Communication
POSTURE AND GAIT
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
- The ways people walk and carry themselves are often reliable
indicators of self-concept (combination of beliefs and feelings one
holds about oneself at a given time), current mood and health.
- Erect posture and an active, purposeful stride suggest a feeling of
well-being
- Slouched posture and slow, shuffling gait suggest dejection of physical
discomfort.
FACIAL EXPRESSION
- Facial expressions generally are not consciously controlled.
- Guest are quick to notice attendant’s facial expression, particularly
when they feel unsure or uncomfortable.
- Attendant need to be aware of their facial expressions and what they
are communicating to others. Attendant must learn to control feelings
such as fear and disgust in certain situations.
- Eye contact is another essential element of facial communication.
HAND MOVEMENTS AND GESTURES

- An anxious person, for instance a man awaiting word about his
daughter in surgery, may wring his hands or pick his nails.
- Relaxed persons may interlock their fingers over their laps or allow
their hands to fall over the ends of armrests.
- Hands also communicate by touch: slapping someone’s face or
caressing another’s head communicates obvious feelings.
- People with special communication problems such as deaf, the hands
are invaluable in communication. Learn sign language.
FACTORS INFLUENCING THE COMMUNICATION PROCESS

1. ABILITY OF THE COMMUNICATOR
 People who are hard of hearing may require messages that are
short, loud and clear. Those who are unable to read will be unable
to comprehend written information.
 Some, because of disease processes, are unable to see or to speak,
and individual methods for communication need to be devised with
them.
 The receivers of the message also need to be able to interpret the
message. Mental faculties can be impaired for such reasons as
brain damage or use of sedative drugs or alcohol.
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MAINTENANCE NC II
(Amended) 2019
2. Even if guest is free of physical impairments, the nurse needs to
determine how many stimuli the client is capable of receiving in a given
time frame.
3. PERCEPTIONS
 Ex. The nurse may draw the curtains around a crying woman and
leave her alone. The woman may interpret this as “The nurse
thinks that i will upset others in the room and that I shouldn’t cry”
or “The nurse doesn’t like crying” or “The nurse respects my need
to be alone.”
 It is important in many situations to validate or correct the
perceptions of the receiver.
4. PERSONAL SPACE
 Proxemics is the study of distance zones between people their
interactions or during communication.
 Communication thus alters in accordance with four distances, each
with a close and a far phase.
Four Distance Zones:

 Intimate Zone (Physical contact to 1 ½ feet): This amount of
space is comfortable for parents with young children, people
who mutually desire personal contact, or people whispering.
Invasion of this intimate zone by anyone else is threatening
and produces anxiety.
 Personal Zone (1 ½ to 4 feet): This distance is comfortable
between family and friends who are talking.
 Social Zone (4-12 feet): This distance is acceptable for
communication in social, work, and business settings.
 Public Zone (12 feet and beyond): This is an acceptable
distance between a speaker and an audience, small groups
and other informal functions.
5. TERRITORIALITY
 Territories marked off by people may be visible to others.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
6. ROLES AND RELATIONSHIPS
 Roles such as student and instructor, client and physician, or
parent and child will affect the content and responses in the
communication process.
 Choice of words, sentence structure, and tone of voice vary
considerably from role to role.
 The nurse who meets with a client for the first time will
communicate differently from the nurse who has previously
developed a relationship with the client.
7. TIME
 The time factor in communication includes the events that proceed
and follow the interaction.
 The hospitalized client who is anticipating surgery or who has just
received news that a spouse has lost a job will not be very receptive
to information.
 A client who has had to wait for some time to express needs may
respond quite differently from the one who had endured no waiting
period.
 Time setting also influences communication. If the room lacks
privacy or is hot, noisy or crowded, the communication process can
break down.
8. ENVIRONMENT
 People usually communicate most effectively in a comfortable
environment.
 Temperature extremes, excessive noise, and a poorly ventilated
environment can all interfere with communication
 Lack of privacy may interfere with client’s communication about
matters the client considers private.
 Environmental distraction can impair and distort communication.
9. ATTITUDES
 They are communicated convincingly and rapidly to others.
 Attitudes such as caring, warmth, respect and acceptance facilitate
communication, whereas condescension (voluntary descent from
one’s rank or dignity in relation with an inferior), lack of interest,
and coldness inhibit communication.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Caring and warmth convey a feeling of emotional closeness, in
contrast to impersonal distance. Caring is more enduring and
intense than warmth. It conveys deep and genuine concern for the
person.
 Warmth, on the other hand, conveys friendliness and
consideration, shown by acts of smiling and attention to physical
comforts.
 Respect is an attitude that emphasizes the other person’s worth
and individuality. It conveys that the person’s hopes and feelings
are special and unique even though similar to others in many
ways.
 By listening open-mindedly to what the other person is saying,
even if the nurse disagrees.
 Acceptance emphasizes neither approval nor disapproval. The
nurse willingly receives the client’s honest feelings and actions
without judgment. Allows clients to express personal feelings freely
and to be themselves.
 In contrast, condescension is an attitude that conveys superiority
over the other person. Clients who feel helpless often perceive
nurses to be in a superior position because of their knowledge and
skill.
 Lack of interest also inhibits communication by saying, “I’m not
concerned” or “What you say is not important.
10. EMOTIONS AND SELF-ESTEEM

 Most people have experienced overwhelming joy or sorrow that is
difficult to express in words.
 Anger may produce loud, profane vocalizations or controlled
speechlessness.
 Fright may produce screams of terror or paralyzed silence.
 Emotions also affect a person’s ability to interpret messages
 Self- esteem also influences communication patterns. People whose
self-esteem is high communicate honestly, with confidence and
with congruence (agreement or coinciding) between verbal and
nonverbal messages.
Effective communication includes several skills and techniques that must be

acquired.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
To express you clearly:
 Think before speaking
 Express yourself clearly using proper grammar
 Use a pleasant tone and speak in your normal voice
 Be polite, concise and precise
To listen well:
 Listen attentively without interrupting the speaker
 Show you are listening by nodding your head of smiling
To understand well:
 Before answering, get all the necessary information by asking questions
to make sure you understand
GUIDELINES FOR EFFECTIVE COMMUNICATION

1. Speaking
 Be courteous and respectful. Never use slang or vulgar words.
 Speak clearly.
 Control your voice volume. Do not speak too loudly, but make sure
your listener can hear you.
Maintain eye contact with your listener.
2. Listening (vs. Hearing)
- Means understanding what you hear and then giving feedback
 Give full attention to the speaker
 Listen carefully to what is being said
 Do not interrupt while someone is speaking. Let the speaker finish
before you respond.
Active Listening
- A listening technique that consists of restatement, reflection and
clarification
Restatement – repeating what the speaker said using different words
Reflection – thinking about what the speaker has said and then
expressing your thoughts about
the message
-you consider the speaker’s words and feelings
Clarification- asking questions to make sure you understand what
was said
-allows you to summarize the speaker’s message
3. Being consistent
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
- The sender’s verbal and non-verbal messages should always
communicate the same information.
4. Writing
- Sometimes you will need to communicate in writing to guest
i.e. A hotel worker might need to write instructions for a guest who has
trouble in speaking.
* Be sure that the person receiving the message can read it.
Employers want employees who:
-have the knowledge and mastery of the job.

-have the skills and training needed to do the job.
-have the values and attitudes that fit with the company.
The Job Interview
A job interview is the employer’s chance to get to know and evaluate you.
It also lets you find out more about the agency. Remember, employer’s hire
well-groomed, dependable and skilled people.
 Your appearance is important.

 You must be on time.
 Good eye contact with the interviewer is important.
Common Interview Questions:

 Tell me about yourself.
 Tell me about your career goals.
 What are you doing currently to achieve these goals?
 How do you set priorities?
 Why do you want to work here?
 Why should this company hire you?
Steps on making a detailed Resume
1) First of all, you will need to put your complete contact information on top.
That includes: Full name, full address, phone number, and e-mail
address.
2) Open your resume with your education. Do not put anything below
middle high-school.
3) After education, list all your previous job experiences.
4) List all your Trainings and seminars attended ( include date, name of
training attended & school)
5) Followed by Personal Information/background, all about you.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
6) If you have more than one page, make sure you put your full name on
every page at the top.
7) Finally, list all available references. If you do not wish to put them, list it
as, “Reference available upon request.
SAMPLE RESUME PATTERN
Name:
Address:
Mobile Number:
Email
WORKING EXPERIENCES:
EDUCATIONAL BACKGROUND:
SEMINARS AND TRAINING ATTENDED:
SKILLS:
PERSONAL DETAILS:
Nickname:
Age:
Birthday:
Weight:
Civil Status:
Citizenship:
Dialects:
SSS No:
Tin No:
Passport No:
CHARACTER REFERENCES:
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. What are some given questions during job interview?
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 1.1.3
1. Common Interview Questions:

 Tell me about yourself.
 Tell me about your career goals.
 What are you doing currently to achieve these goals?
 How do you set priorities?
 Why do you want to work here?
 Why should this company hire you?
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
BASIC COMPETENCIES:
communication
2. Work in a team 2.1 Working in a team environment 500311106
environment
professionalism
4. Practice occupational 4.1 Practicing occupational health and safety procedure 500311108
health and safety
procedures
MODULE CONTENT
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTOR : This module covers the knowledge, skills, and

attitudes required to relate in a work based
environment.
SUGGESTED DURATION : 4 hours
PREREQUISITE : TEAMWORK (NC I)
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the students/ trainees will be able to:
LO1. Describe and identify team role and responsibility in a team.
LO2. Describe work as a team.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A
TEAM
1. Role and objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are
identified.
4. Roles and responsibilities of other team members are identified and
recognized.
5. Reporting relationships within team and external to team are
identified.
CONTENTS:
 Team role.
 Relationship and responsibilities
 Role and responsibilities with team environment.
 Relationship within a team.
METHODOLOGIES:
 Group discussion/interaction
 Case studies
 Simulation
ASSESSMENT METHODS:
 Written test
 Observation
 Simulation
 Role playing
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET NUMBER 2.1.1: DESCRIBE AND IDENTIFY TEAM
ROLE AND RESPONSIBILITY IN A TEAM.
What is Team?
A Team is a group of people working together to achieve common objectives

and willing to forego individual autonomy to the extent necessary to achieve
those objectives.
A smallest team consists of 2 people and the upper limit can be to the size
of the organization. The whole organization can work as a team if its members
develop a common style of working i.e., constructive and cooperative. This is
normally described as teamwork. An organization is viewed as a network of
teams, temporary and permanent.
For a team to achieve it’s common objectives, its members should share
its objectives and be identified wholeheartedly with them. By joining a team, the
individual member “signs on” the team’s objectives, he enters into a contract as
a condition of becoming a member of the team. A team member is willing to
forego personal autonomy to the extent necessary to achieve common
objectives, by joining a team one has to limit his freedom to do as he likes.
There cannot be a team without a leader who has ultimate responsibility for
deciding the degree to which autonomy of the team member has to be
constrained. He has to exercise his responsibility in a way that it does not erode
the commitment of the team members. He needs to establish the constraints
through a consultation process of problem solving and negotiations.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Skills needed for teamwork
Aside from any required technical proficiency, a wide variety of social skills are
desirable for successful teamwork, including:
 Listening - it is important to listen to other people's ideas. When people

are allowed to freely express their ideas, these initial ideas will produce
other ideas.
 Questioning - it is important to ask questions, interact, and discuss the
objectives of the team.
 Persuading - individuals are encouraged to exchange, defend, and then to
ultimately rethink their ideas.
 Respecting - it is important to treat others with respect and to support
their ideas.
 Helping - it is crucial to help one's coworkers, which is the general theme
of teamwork.
 Sharing - it is important to share with the team to create an environment
of teamwork.
 Participating - all members of the team are encouraged to participate in
the team.
Communication - For a team to work effectively it is essential team members

acquire communication skills and use effective communication channels
between one another e.g. using email, viral communication, group meetings
and so on. This will enable team members of the group to work together and
achieve the teams purpose and goals.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
THINGS TO REMEMBER
1. Understand the chain of command

 Ask your supervisor about the duties and responsibilities for other
departments
 Identify the procedure of communicating with other departments
 Follow house policies when dealing w/ other departments
Importance:
 Allows effective use of time
 Increase efficiency of service to customers
Note: Duties, responsibilities and communication procedures vary between

properties. Ask your supervisor about property specification.
2. Be a team player
 Fulfill your job description and your employer’s expectations.
 Follow the chain of command.
 Communicate with team members
 Welcome new employees
 Maintain good working relationship with other departments
 Help fellow worker who are feeling ill or are very busy.
Importance:
 Help achieve personal and department goals
 Encourages consistent product and service
 Improves staff morale
 Improves communication and efficiency
 Increase pride in occupation
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Multiple Choice: Choose the letter of the correct answer from the given choices.
1. A teamwork skill which treats others with respect

a. Listening
b. Communication
c. Sharing
d. Respecting
2. Needed for a team to work effectively

a. Communication
b. Persuasion
c. Participation
d. Sharing
3. Consist of two people in an organization

a. team
b. largest team
c. thing
d. smallest team
4. A group of people working together to achieve common objectives

and willing to forego individual autonomy to the extent necessary to
achieve
a. tines
b. teens
c. teams
d. times
5. The general theme of teamwork

a. searching
b. helping
c. persuading
d. sharing
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 2.1.1
1. d
2. a
3. d
4. c
5. b
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO2. DESCRIBE WORK AS A TEAM MEMBER
1. Appropriate forms of communication and interactions are undertaken.

2. Appropriate contributions to complement team activities and
objectives are made.
3. Reporting using standard operating procedures is followed.
4. Development of team work plans based from team role is contributed.
CONTENTS:
 Communication process
 Team structure/team roles
 Group planning and decision making
METHODOLOGIES:
 Group discussion/interaction
 Case studies
 Simulation
ASSESSMENT METHODS:
 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET NUMBER 2.1.2: DESCRIBE WORK AS A TEAM.
Meredith Belbin (1993) basing on his research proposed nine roles that successful teams should
have:
Coordinator
This person will have a clear view of the team objectives and will be
skilled at inviting the contribution of team members in achieving these,
rather than just pushing his or her own view. The coordinator (or
chairperson) is self disciplined and applies this discipline to the team.
They are confident and mature, and will summarize the view of the group
and will be prepared to take a decision on the basis of this.
Shaper
The shaper is full of drive to make things happen and get things going. In
doing this they are quite happy to push their own views forward, do not
mind being challenged and are always ready to challenge others. The
shaper looks for the pattern in discussions and tries to pull things
together into something feasible which the team can then get to work on.
Plant
This member is the one who is most likely to come out with original ideas
and challenge the traditional way of thinking about things. Sometimes
they become so imaginative and creative that the team cannot see the
relevance of what they are saying. However, without the plant to scatter
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
the seeds of new ideas the team will often find it difficult to make any
headway. The plant’s strength is in providing major new insights and
ideas for changes in direction and not in contributing to the detail of
what needs to be done.
Resource investigator
The resource investigator is the group member with the strongest
contacts and networks, and is excellent at bringing in information and
support from the outside. This member can be very enthusiastic in
pursuit of the team’s goals, but cannot always sustain this enthusiasm.
Implementer
The individual who is a company worker is well organized and effective at
turning big ideas into manageable tasks and plans that can be achieved.
Such individuals are both logical and disciplined in their approach. They
are hardworking and methodical but may have some difficulty in being
flexible.
Team worker
The team worker is the one who is most aware of the others in the team,
their needs and their concerns. They are sensitive and supportive of other
people’s efforts, and try to promote harmony and reduce conflict. Team
workers are particularly important when the team is experiencing a
stressful or difficult period.
Completer
As the title suggests, the completer is the one who drives the deadlines
and makes sure they are achieved. The completer usually communicates
a sense of urgency which galvanizes other team members into action.
They are conscientious and effective at checking the details, which is a
vital contribution, but sometimes get ‘bogged down’ in them.
Monitor evaluator
The monitor evaluator is good at seeing all the options. They have a
strategic perspective and can judge situations accurately. The monitor
evaluator can be overcritical and is not usually good at inspiring and
encouraging others.
Specialist
This person provides specialist skills and knowledge and has a dedicated
and single-minded approach. They can adopt a very narrow perspective
and sometimes fail to see the whole picture.
Finisher
A person who sticks to deadline and likes to get on with things, Will probably
be irritated by the more relaxed member of the team.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Multiple Choice: Choose the letter of the correct answer from the given choices.
1.This person will have a clear view of the team objectives and will be skilled at
inviting the contribution of team members in achieving these, rather than just
pushing his or her own view.
a. Shaper
b. Plant
c. Coordinator
d. Resource investigator
2.They are hardworking and methodical but may have some difficulty in being
flexible.
a. Implementer
b. Shaper
c. Team worker
d. Completer
3.Full of drive to make things happen and get things going.

a. Coordinator
b. Shaper
c. Implementer
d. Team worker
4.One who is most aware of the others in the team, their needs and their
concerns
a. Implementer
b. Worker
c. Tosser
d. Team worker
5.A person who sticks to deadline and likes to get on with things
a. Completer
b. Finisher
c.Implementer
d.shaper
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 2.1.2
1. c
2. a
3. b
4. d
5. b
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
BASIC COMPETENCIES:
communication
environment
professionalism
4. Practice occupational 4.1 Practicing occupational health and safety procedure 500311108
health and safety
procedures
MODULE CONTENT
UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
MODULE TITLE : PRACTICING CAREER PROFESSIONALISM
MODULE DESCRIPTOR : This module covers the knowledge; skills and

attitudes in promoting career growth and
advancement, specifically to integrate personal
objectives with organizational goals set and meet
work priorities and maintain professional growth
and development.
Upon completion of this module, the trainee/student must be able to:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LEARNING OUTCOME SUMMARY NUMBER 3.1.1:
LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL
GOALS
1. Personal growth and work plans towards improving the qualifications

set for professionalism are evident.
2. Intra and interpersonal relationship in the course of managing oneself
based on performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the
performance of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.
CONTENTS:
 Personal development-social aspects: intra and interpersonal
development
 Organizational goals
 Personal hygiene and practices
 Code of ethics
METHODOLOGIES:
 Interactive -lecture
 Simulation
 Demonstration
 Self-paced instruction
ASSESSMENT METHODS:
 Role play
 Interview
 Written examination
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET NUMBER 3.1.1: INTEGRATE PERSONAL
0BJECTIVES WITH ORGANIZATIONAL GOALS.
To be professional, is to act with discretion at all times, to work in close

cooperation with your co-worker and the property’s of other departments, to be
concerned about your image and quality of work.
HOUSE POLICIES AND LEGISLATION
1. Follow house policies:

• Find out what policies are in effect.
• Learn about details of policies.
• Perform job according to house policies.
• Promote house policies
IMPORTANCE
• Increase quality service.
• Standardizes service.
• Increase positive conduct
• Increase safety and security of employees, employers and guests.
• Improves professional image.
Note: The house policy manuals usually include the business mission
statement, management’s objectives & expectations and organizational
structure.
 Obtain policy manual when hired and ensure that you keep informed of
the changes.
 House policies are useful for standardizing both employee’s work and
quality of customer service
2. Follow legislation related to job:

• Identify legislation related to job.
• Familiarize yourself with legislation.
• Know how to find the information when needed.
IMPORTANCE
• Clarifies rights and responsibilities of employers and employees.
• Provides protection for co-workers, guests and property
• Increase self- confidence and sense of security
Note: It is important to be aware of and access available resources when
difficulties, or conflicts arise.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
GROOMING AND HYGIENE
Maintain personal grooming and hygiene
• Wear appropriate clothes.
• Shower or bath and use deodorant daily.
• Maintain good dental hygiene.
• Keep hair clean and controlled.
• Keep fingernails trimmed and clean.
• Never use jewelry and cosmetics.
• Wash your hands often.
• Maintain good posture.
IMPORTANCE
• Presents positive image and standard of cleanliness of self and property.
• Makes contact with others more pleasant.
• Builds self confidence and pride.
• Prevents transfer of germs from others.
PERSONALITY DEVELOPMENT
I. WHAT IS PERSONALITY?
A. Personality
 Is the embodiment of feelings and behavior, which make man the unique
person that he is.
 Is the mainstream of the show we make in our life.
 Is pattern of habits, attitudes and traits that determines an individual’s
characteristics”.
 Is the way an individual is interrelated through his ideas, actions, and
attitudes with the many non-human aspects of his environment and his
biological heritage.
 Is the individual’s style of life, or characteristic manner of responding to life’s
problems, including goals.
 Is made up of inherited and acquired traits. These traits make us different
from each other.
Components of personality
1. Habits –this are actions so often repeated at regular intervals until they
become fixed characteristics.
2. Attitudes – this are certain ways of viewing things as acquired, gained, and
developed through the years of exposure to the environment where he belongs.
3. Interest – is that natural inclination to focus one’s concern towards a
specific area of work.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
4. Values – this are ways of upholding certain priorities in relation to prioritize
needs.
5. Principles – are guides to a person in making judgments in his life.
6. Mental capacity – Intelligence of the person, is an innate faculty of the mind
that gives him the power to discern, recognize and comprehend.
ASPECTS OF PERSONALITY
Personality is evident in the different aspects of an individual.
1. Physical – refers to the body built, height, weight, texture, of the skin shape
of lips, etc. it has a lot to do with personality.
2. Mental – is the range of idea a person expresses, his mental alertness and
his ability to reason out. This aspect of personality depends upon the
intelligence of the individual.
3. Emotional – refers to one’s temper ant, mood, prejudice, responses, and
feelings. This is seen in how a person responds when things become
difficult, how quickly he is given to anger, whether he is aggressive or docile.
4. Moral – it has to do with a person’s awareness of what is right or wrong.
5. Social – refers to social contact in general. It is how well a person conducts
himself with other people.
6. Spiritual – this refers to the person’s faith, beliefs, and higher values in life.
B. Opportunities in developing one’s personality

1. Self- Awareness
2. Assessment of Personal Assets and Liabilities
3. Personal Effectiveness
C. Reasons for developing personality
1. social acceptance
2. self-satisfaction
3. self-confidence
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
SELF CHECK 3.1.1
1. What is personality?
2. What are the components of personality?
3. Enumerate the six aspects of personality
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 3.1.1
1. A. Personality
 Is the embodiment of feelings and behavior, which make man the unique
person that he is.
 Is the mainstream of the show we make in our life.
 Is pattern of habits, attitudes and traits that determines an individual’s
characteristics”.
 Is the way an individual is interrelated through his ideas, actions, and
attitudes with the many non-human aspects of his environment and his
biological heritage.
 Is the individual’s style of life, or characteristic manner of responding to life’s
problems, including goals.
 Is made up of inherited and acquired traits. These traits make us different
from each other.
2. Components of personality
1. Habits –this are actions so often repeated at regular intervals until they
become fixed characteristics.
2. Attitudes – this are certain ways of viewing things as acquired, gained, and
developed through the years of exposure to the environment where he belongs.
3. Interest – is that natural inclination to focus one’s concern towards a
specific area of work.
4. Values – this are ways of upholding certain priorities in relation to prioritize
needs.
5. Principles – are guides to a person in making judgments in his life.
6. Mental capacity – Intelligence of the person, is an innate faculty of the mind
that gives him the power to discern, recognize and comprehend.
3. ASPECTS OF PERSONALITY
Personality is evident in the different aspects of an individual.
1. Physical – refers to the body built, height, weight, texture, of the skin shape
of lips, etc. it has a lot to do with personality.
2. Mental – is the range of idea a person expresses, his mental alertness and
his ability to reason out. This aspect of personality depends upon the
intelligence of the individual.
3. Emotional – refers to one’s temper ant, mood, prejudice, responses, and
feelings. This is seen in how a person responds when things become
difficult, how quickly he is given to anger, whether he is aggressive or docile.
4. Moral – it has to do with a person’s awareness of what is right or wrong.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
5. Social – refers to social contact in general. It is how well a person conducts
himself with other people.
6. Spiritual – this refers to the person’s faith, beliefs, and higher values in life.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO2. SET AND MEET WORK PRIORITIES
1. Competing demands to achieve personal, team and organizational

goals and objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work
priorities and commitments.
3. Practices and economic use and maintenance of equipment and
facilities are followed as per established procedures.
4. Job targets within key result areas are attained.
CONTENTS:
 Organizational Key Result Areas (KRA)

 Work values and ethical standards
 Company policies on the use and maintenance of equipment
METHODOLOGIES:
 Interactive lecture
 Structured activity
 Demonstration
ASSESSMENT METHODS:
 Role play
 Interview
INFORMATION SHEET NUMBER 3.1.2 SET AND MEET WORK PRIORITIES
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Employees who act with professionalism have a good attitude at work,
and concern about the quality of their work, and show good judgment.
To be professional:
• Do not let personal problems affect your job.
• Maintain good personal and professional working relationships.
• Use self control when handling interpersonal conflicts.
• Avoid gossip.
• Stay calm during the period of increase activity.
• Take initiative.
• Learn from previous experiences accordingly.
• Work well without supervision.
• Maintain company standards.
IMPORTANCE
• Improve image of occupation and employer
• Increase guest satisfaction
• Encourages repeat business
Allows one to more easily adopt to changes
QUALITIES AND BEHAVIOR FOR GOOD WORK ETHICS
Work ethics is a set of values based on the moral virtues of hard work and
diligence.
It is also a belief in moral benefit of work and its ability to
enhance character.
 Caring – have concern for the person. Help make the person’s life easier
or less painful.
 Dependability – report to work on time and when scheduled. Perform
delegated tasks and deep obligations and promises.
 Consideration – respect the person’s physical and emotional feelings.
 Cheerfulness – great and talk to people in a pleasant manner. Do not be
moody, bed tempered or unhappy while at work.
 Empathy – is seeing things from the person’s point-of-view to put you in
the person’s position. Always ask yourself how you would feel if you had
the person’s problem.
 Trustworthiness – employers will have confidence in you if you will keep
information confidential.
 Respectfulness – treat the person with respect and dignity at all times.
 Courtesy – be polite and courteous. Address people by title and name.
Always say “thank you” and “please”.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Conscientiousness – be careful, alert and exact in following instructions.
Give thorough care with knowledge and skills. Always give your best
effort.
 Honesty – be truthful and accurate.
 Cooperation – willingly helps and works with others.
 Enthusiasm – be eager, interested and excited about your work. What
you are doing is important.
 Self-awareness – know your own feelings, strength and weaknesses. You
need to understand yourself before you can understand others.
To be professional, is to act with discretion at all times; to work in close

cooperation with your co-worker and the property’s of other departments, to
be concerned about your image and quality of work.
HOUSE POLICIES AND LEGISLATION

1. Follow house policies:
 Find out what policies are in effect.
 Learn about details of policies
 Perform job according to house policies
 Promote house policies
IMPORTANCE:
 Increase quality service
 Standardizes services
 Increase positive conduct
 Improves professional image
 Increase safety and security of employees, employers and guest
Note: the house policy manuals usually include the business mission
statement, management’s objectives and expectations and organizational
structure.
 Obtain policy manual when hired and ensure that you keep
informed of the changes.
 House policies are useful for standardizing both employee’s work
and quality customer service.
2. Follow legislation related to job:

 Identify legislation related to job
 Familiarize yourself with legislation
 Know how to find information when needed
IMPORTANCE:
 Clarifies right and responsibilities of employers and employees
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Provides protection for co-workers, guests and property
 Increase self-confidence and sense of security
Note: It is important to be aware of access available resources when difficulties or conflicts

arise.
ORGANIZATIONAL KEY RESULT AREAS (KRA)

PERFORMANCE APPRAISAL
KRA EVALUATION
PERFORMANCE APPRAISAL
Is the process of assessing the employees’ performance on the basis of

established performance standards and performance targets.
PURPOSE OF PERFORMANCE APPRAISAL
1. To assess employees’ accomplishment against performance targets;

2. To determine the employees’ quality of work performance and level of
productivity against prescribed standards.
3. To recognize the employees’ satisfactory performance.
4. To sustain and reinforce the employees’ satisfactory performance.
5. To set the direction for a higher level of performance for the succeeding year;
6. To determine appropriate training and development programs that may be
needed by various levels of personnel;
7. To gauge the level of job morale of the employees;
8. To provide a basis for guidance and counseling for employees with skills and
behavioral deficiency;
9. To institute remedial or corrective action action for un satisfactory work
performance
10. To provide a concrete basis for management decisions like wage
adjustments, distribution of incentive as well as future legal action, such as
dismissal due to inefficiency, transfer, demotion, etc.
SCHEDULE OF PERFORMANCE APPRAISAL
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
The company has the option to schedule performance appraisal:
1. Annually……………….. usually at the end fiscal year

2. Semi-annually………….. at the middle and at the end of fiscal year
3. Quarterly………………..every 3 months
Key Result Area(KRA) and Key Performance Area(KPA)
Key Result Area(KRA) and Key Performance Area(KPA) , though the terms hold
different meaning but are often used interchangeably and more or less
assumed to have same applicability . The purpose of this post is to underline
the basic differences between the concept of KRA and KPA.
In relation to a job role, KRA defines the outcome or end result expected to be
delivered while KPA defines all the activities, not always result oriented, an
individual has to perform being on job.
Key Result Area
Key = crucial/main
Result = outcome/end/consequence
Area = space/range
KEY RESULT AREA = crucial outcome space
Point to note
-KRA is not the result.
-KRA is the area identified as important or crucial where a result will assist in
the achievement of the set objectives or goal.
-KRA defines what a job is expected to accomplish.
-KRA’s might fall within the scope of Key Performance Areas (KPA)
Key Performance Area
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Key = crucial/main
Performance = Achievement/Attainment
Area = space/range/field of operation
KEY PERFORMANCE AREA = Main achievement space
Point to Note
-KPA is the overall scope of activities that an individual on a job role has to
perform.
-KPA is not always result focused.
-KPA’s can be inclusive of KRA’s
In organizations, each role or job has a “Job Description (JD)” which consist of
all the responsibilities the person on job has to perform. All the activities listed
in JD falls in two categories:
Category A – List of functions and activities crucial or critical for the job role.
These activities form the KRA of the job.
Category B – List of functions and activities associated with the job role but
not truly critical for the role. These functions are important for overall
performance of the team, department or organization as a whole and form the
KPA for the job
Example :
Role – Product Manager

Goal – Ensuring delivery of quality product within schedule.
Key Result Area
a. Customer Satisfaction.
b. Product Management.
c. Operational Cost Control.
d. Quality Check.
e. Record keeping.
Key Performance Areas
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1) Maintaining good working condition in plant.
2) Optimum Resource Utilization.
3) Process Improvement.
4) Safety and Prevention planning and control
5) Working within the company’s SLA(Service Level Agreement),
GRC(Governance, Risk Management and Compliance) policies
Business Definitions
Key Result Areas refer to general areas of outputs or outcomes for which the
department’s role is responsible.
Key Performance Areas are the areas within the business unit, for which an
individual or group is logically responsible.
Hope the post is able to explain the concept of KRA and KPA.
SELF CHECK 3.1.2
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Define the word “work ethics“?
2. Define the KRA or KPA?
ANSWER KEY 3.1.2
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Work ethics is a set of values based on the moral virtues of hard work and
diligence.
It is also a belief in moral benefit of work and its ability to
enhance character.
2. Key Result Area(KRA) and Key Performance Area(KPA) , though the terms
hold different meaning but are often used interchangeably and more or less
assumed to have same applicability . The purpose of this post is to underline
the basic differences between the concept of KRA and KPA.

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Training and career opportunities relevant to the job requirements are
identified and availed.
2. Licenses and/or certifications according to the requirements of the
qualifications are acquired and maintained
3. Fundamental rights at work including gender sensitivity are
manifested/ observed
4. Training and career opportunities based on the requirements of
industry are completed and updated.
CONTENTS:
 Qualification standards
 Gender and development (GAD) sensitivity
 Professionalism in the workplace
 List of professional licenses
METHODOLOGIES:
 Film viewing
 Role play/simulation
ASSESSMENT METHODS:
 Demonstration
 Interview
 Portfolio assessment
INFORMATION SHEET NUMBER 3.1.3: MAINTAIN PROFESSIONAL

GROWTH AND DEVELOPMENT.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
COMMON CHARACTERISTICS AND ATTRIBUTES THAT NEEDS TO BE
IMPROVED
1. Personal discipline
2. Time management, planning of activities
3. Attitude awareness
4. Creative thinking
5. Innate love for people
Think positively about yourself
1. Acceptance - Identify your strengths and weaknesses.

2. Trust - Observe your behavior and feelings.
3. Set realistic goals and meet them by learning new skills and develop your
abilities.
4. Encouragement - Take a “can-do” attitude, set timetable for goals and
offer encouragement along the way.
5. Take time to be alone with yourself, to reflect on your thoughts and
feelings. Enjoy your own company.
6. Respect yourself, do not try to be someone else, you are unique.
7. Take pride in your achievements, both great and small.
Employees who act with professionalism have a good time attitude at

work, and concern about the quality of their work, and show good
judgment.
To be professional:
 Do not let personal problems affect your job. Have the MOE (mastery
of emotions)
 Maintain good personal and professional working relationships.
 Use self control when handling interpersonal conflicts.
 Avoid gossip
 Stay calm during the period of increase activity.
 Take initiative.
 Learn from previous experiences accordingly.
 Work well without supervision
 Maintain company standards.
IMPORTANCE:
 Improve image occupation and employer.

 Increase guest satisfaction
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Encourages repeat business
 Allows one to more easily adopt to changes.
Gender and Development (GAD) Codes:

An Overview
Gender and Development (GAD) is a development perspective that recognizes
the equal contribution of women and men in all aspects of development. It involves
a process of identifying interventions which transform unequal gender relations
into opportunities which equitably or equally benefit women and men.
Mainstreaming GAD in local governments has gained momentum within the

past decade. Promoting women's empowerment and gender equality has been
taken as one of the development goals of many local government units. As such,
major local operations have been and are continuously being reviewed and revised
to anchor such functions toward ensuring that the differential needs of women and
men are met by the LGUs. One such major function is the integration of gender
concerns in local legislation. The enactment of Gender and Development (GAD)
Codes by some LGUs proved how critical local policies are in realizing the vision of
development for all.
Fundamental Provisions of the Code must include:
1. GAD programs, which pursue the integration of gender

perspectives in the
operation/programs/services of the LGU and creation of an enabling
environment for the
promotion of gender equality.
2. The GAD programs/support services which cover the following areas:
a. Political empowerment and representation of women in decision-

making processes
b. Socio-cultural opportunities
• Health
• Education
• Justice
• Violence Against Women (VAW)
• Media
• Arts and culture
c. Economic benefits/opportunities
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
• Labor and Employment
• Environment
• Agriculture
• Infrastructure and Information Technology
3. Programs that respond to specific gender issues of the locality (such as

prostitution and child labor, etc.)
4. Programs that respond to gender issues of special groups of people such

as:
• Rural women
• Girl-Children
• Differently-abled citizens
• Indigenous people
• Older women
• Persons in armed conflict sit
SELF CHECK 3.1.3
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. How to think positively to yourself?
2. What is GAD?
ANSWER KEY 3.1.3
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Think positively about yourself
1. Acceptance - Identify your strengths and weaknesses.

2. Trust - Observe your behavior and feelings.
3. Set realistic goals and meet them by learning new skills and develop your
abilities.
4. Encouragement - Take a “can-do” attitude, set timetable for goals and
offer encouragement along the way.
5. Take time to be alone with yourself, to reflect on your thoughts and
feelings. Enjoy your own company.
6. Respect yourself, do not try to be someone else, you are unique.
7. Take pride in your achievements, both great and small.
2. GAD
Gender and Development (GAD) is a development perspective that

recognizes the equal contribution of women and men in all aspects of
development. It involves a process of identifying interventions which transform
unequal gender relations into opportunities which equitably or equally benefit
women and men.
BASIC COMPETENCIES:
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Participate in 1.1 Participating in workplace communication 500311105
workplace
communication
environment
professionalism
4. Practice occupational 4.1 Practicing occupational health and safety 500311108
health and safety procedure
procedures
MODULE CONTENT
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND

SAFETY PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND

SAFETY PROCEDURES
MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to comply with the regulatory and
organizational requirements for occupational health
and safety such as identifying, evaluating and
maintaining occupational health and safety (OHS)
awareness.
Upon completion of this module, the trainee/student must be able to:
LO1. Identity hazards and risks

LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO.1 IDENTIFY HAZARDS AND RISKS
1. Workplace hazards and risks are identified and clearly explained.

2. Hazards/risks and its corresponding indicators are identified in line
with the company procedures.
3. Contingency measures are recognized and established in accordance
with organizational procedures.
CONTENTS:
 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators
METHODOLOGIES:
 Interactive -lecture
 Simulation
 Symposium
 Group dynamics
ASSESSMENT METHODS:
 Situation analysis
 Interview
 Practical examination
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET 4.1.1: IDENTIFY HAZARDS AND RISKS
I. OCCUPATIONAL HEALTH AND SAFETY (OH&S)
Occupational health and safety (OH&S)

- Is a cross-disciplinary area concerned with protecting the safety,
health and welfare of the people engaged in work or employment.
- As a secondary effect, OH&S may also protect coworkers, family
members, employers, customers, suppliers, nearby communities, and
other members of the public who are impacted by the workplace
environment.
*Since 1950, the International Labour Organization (ILO) and the World Health
Organization (WHO) have shared a common definition of occupational health. It
was adopted by the Joint ILO/WHO Committee on Occupational Health as its
first session in 1950 and revised at its twelfth session in 1995.
The definition reads: “Occupational health should aim at: the promotion and maintenance of the
highest degree of physical, mental and social well-being of workers in all occupations; the
prevention amongst workers of departures from health caused by their working conditions; the
protection of workers in their employment from risks resulting from factors adverse to health; the
placing and maintenance of the worker in an occupational environment adapted to his
physiological and psychological capabilities; and, to summarize, the adaptation of work to man
and of each man to his job.”
REASONS FOR ESTABLISHING GOOD OCCUPATIONAL SAFETY AND HEALTH

STANDARDS:
 MORAL – an employee should not have to risk injury at work, nor

should others associated with the work environment
 ECONOMIC – many governments realize that poor occupational
safety and health performance results in cost to the State (e.g.
through social security payments to the incapacitated, costs for
medical treatment, and the loss of the “employability” of the
worker). Employing organizations also sustain costs in the event of
an accident at work (such as legal fees, fines, compensatory
damages, investigation time, lost production, lost goodwill from the
workforce, from customers and from the wider community).
LEGAL – Occupational safety and health requirements may be reinforced in

civil law and/or criminal law; it is accepted that without the extra
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
“encouragement” of potential regulatory action or litigation, many organizations
would not act upon their implied moral obligations.
Occupational Health and Safety Specialists and Technicians

- Also known as safety and health practioners or occupational health
and safety inspectors
- Help prevent harm to workers, property, the environment, and the
general public.
- Promote occupational health and safety within organizations in many
ways, such as by advising management on how to increase worker
productivity through raising morale and reducing absenteeism,
turnover, and equipment downtime while securing savings on
insurance premiums, worker’s compensation benefits, and litigation
expenses.
- Specialists also analyze work environments and design programs to
control, eliminate and prevent disease and injury caused by chemical,
physical, radiological, and biological agents or ergonomic factors that
involve the impact of equipment design on a worker’s comfort or
fatigue.
- They may conduct inspections and inform the management of a
business which areas may not be in compliance with State and
Federal laws or employer policies, in order to gain their support for
addressing these areas.
They advise management on the cost and effectiveness of safety and health
programs.
POTENTIAL HAZARDS TO FOOD SAFETY

A. Biological Hazards
B. Chemical Hazards
C. Physical Hazards
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
CONDITIONS ON HOW FOOD BECOMES UNSAFE
1. TIME TEMPERATURE ABUSE
2. CROSS CONTAMINATION
3. POOR PHYSICAL HYGIENE
Hazards and Risks Identification and Control
Sound occupational health and safety policies are essential for employees, but
they are also increasingly important for your customers and other stakeholders.
Occupational Health and Safety Management systems certification to OHSAS
18001 is a strong sign of a organization’s commitment to employees’ health and
safety.
Many organizations implement an Occupational Health and Safety Management
System (OHSMS) as a fundamental part of their risk management strategy to
address changing legislation and protect their workforce and other persons
working under their control.
OHS Criteria and Indicators
INSTITUTIONAL AND INDIVIDUAL CATEGORIES:
1. SAFETY CONTROL AND EMERGENCY PREPAREDNESS
 Incident/accident investigation analysis, recording and reporting

List of programs/activities in promoting housekeeping
Safety innovations and activities
Records of machine preventive maintenance program
Records of downtime, running time and production schedule
List of Personal Protective Equipment (PPE) provided
Records of fire safety orientations and drills conducted
Records of maintenance of firefighting facilities
Emergency preparedness plans and related training
2. INDUSTRIAL HYGIENE PROGRAM
• Chemical safety
– Inventory and Chemical Safety Data Sheets
– Proper labelling, handling and storage of chemicals
– Emergency contingency plan
– Waste management and disposal
– Appropriate PPE
• Regular Work Environment Measurement (WEM) and compliance to

Threshold
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Limit Values (TLVs)
• Continuous workplace improvement and control measures
3. OCCUPATIONAL HEALTH PROGRAM
• List of medical staff and employment status

• List of clinical, dental and medical equipment
• Annual Medical Report for the past five years
• Establishment’s medical records for the past five years (including analysis)
• Health Maintenance Organization (HMO)/in-house health services or both
• Medical services and programs implemented:
– Basic
– Pre-employment
– Annual/periodic
– Transfer
– Separation
– Dental examinations
– Special examinations
– Please specify
• Other occupational health programs
– Hearing conservation program, respiratory protection program, etc.
– Occupational health surveillance programs (i.e. blood lead, etc.)
• Special occupational health programs
– Workplace drug prevention program
– HIV/AIDS prevention in the workplace
– Family welfare program
– Anti-sexual harassment
– Tobacco
– TB in the workplace
– Prevention of lifestyle-related diseases
– Others
4. ENVIRONMENTAL PROTECTION AND COMMUNITY RELATIONS
• Compliance with government regulations

• Employment of accredited Pollution Control Officer (PCO)
• Classification and segregation of waste
• Pollution control facilities such as waste water treatment, air cleaning
device for
hazardous air emission and proper disposal of waste
• Environmental protection programs such as marine, forest preservation
• System of responding to issues and concerns
• Unresolved complaints
• Allocated budget for community development
• Continuing assistance to community
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
5. SOCIAL ACCOUNTABILITY PROGRAMS
• Policy on gender
• Policy on persons with disability (PWD)
• Employment of PWDs
• Other Corporate Social Responsibility (CSR) programs
6. CAPACITY BUILDING ON OSH
• List of required orientations/training on OSH (i.e. Basic Occupational Safety

and Health Training, Construction Safety Training, OSH-Management System
(OSH-MS), chemical safety, drug abuse, HIV/AIDS, gender sensitivity, anti-
sexual harassment, family welfare
• Training calendar and other staff development activities
• Plans on communicating OSH
• Information program, materials and dissemination strategies
• Monitoring and evaluation
7. OSH-MS, INTERNATIONAL SAFETY RATING SYSTEM AND OTHERS
• Copy of certification
8. OUTCOME (OSH INDICATORS AND PRODUCTIVITY
• Comparison of safe man-hours and severity/frequency rates between 2012

and 2013
• Comparison between machine uptime in 2012 and 2013
• Comparison in resource savings in 2012 and 2013
• Comparison in 2012 and 2013 outputs
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
SELF CHECK 4.1.1
1. OHS Criteria and Indicators Institutional and Individual Categories
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 4.1.1
1. INSTITUTIONAL AND INDIVIDUAL CATEGORIES
1. Safety Control And Emergency Preparedness

2. Industrial Hygiene Program
3. Occupational Health Program
4. Environmental Protection And Community Relations
5. Social Accountability Programs
6. Capacity Building On Osh
7. Osh-Ms, International Safety Rating System And Others
8. Outcome (Osh Indicators And Productivity

ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO2. EVALUATE HAZARD AND RISK
1. Terms of maximum tolerable limits are identified based on threshold

limit values (TLV).
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.
CONTENTS:
 TLV table
 Philippine OHS standards
 Effects of hazards in the workplace
 Ergonomics
 ECC Regulations
METHODOLOGIES:
 Situation analysis
 Symposium
 Film viewing
 Group dynamics
ASSESSMENT METHODS:
 Interview
 Simulation
INFORMATION SHEET NUMBER 4.1.2: EVALUATE HAZARD AND RISK
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
OHS IN RELATION TO WASTE MANAGEMENT AND DISPOSAL OF
DANGEROUS CHEMICALS
Infectious waste – can be divided into three primary groups. These include:
1. Liquid waste such as blood, other bodily fluids or culture media which is
known or suspected to be contaminated with a disease agent.
2. Soft materials such as dressings, bandages, bedding, toweling, etch. that

are saturated to the point that they are capable of releasing blood, body
fluids, or other potentially infectious materials when handled or
compressed.
3. Any object commonly referred to as sharp, that has been contaminated

with blood, body fluids or other infectious agent which could penetrate
the skin or could do so if broken.
(e.g. broken glass, pipettes, scalpel blades and lancets.)
Liquid or special waste – determination and disposal are coordinated by the

Department of Environmental Health and Safety in accordance with local, state
and federal regulations.
Liquid or special waste includes but not limited to:
 Bactericidal or sanitizing solutions

 Concrete and asphalt sealants
 Degreasing agent
 Floor sealers, waxes and strippers
 Heating or air-conditioning treatment solutions
 Lubricant oils
 Paints, latex and oil-based
 Related paint products including thinners, solvent and strippers
 Pesticide or herbicide products
Radioactive Waste-determination and disposal are coordinated by the

Radiation Safety Office in accordance with local, state and federal regulations.
Radioactive waste includes, but is not limited to:

 General laboratory refuse (e.g. gloves, glassware, paper, plastic,
etc.) that is contaminated with radioactive materials.
 Liquid wastes which include a radioactive material component, and
 The remains of animals that contain radioactive materials as a
result of administration of such material for research.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Radioactive waste is required to be labeled in accordance with procedures
established by the Radiation Safety Office and typically exhibits the universal
radiation precaution symbol for radiation.
Hazardous or Chemical Waste- determination and disposal are coordinated

by the Department of Environmental Health and Safety in accordance with
local, state and federal regulations. Hazardous or chemical waste includes but
is not limited to any stock chemical or chemical reagent that may inhibit one or
more of the following physical hazards:
 Corrosivity- the material has a pH, whether acidic or basic , that

will corrode steel or injure human tissue. This includes materials
with a pH less than 5 or greater than 10, regardless of the strength
of the acid or base.
 Ignitability- the material presents a significant fire hazard at room
temperature.
 Reactivity- the material reacts violently with water; forms
potentially explosive mixtures with water, generates toxic gases,
vapors or fumes when mixed with water, or is unstable and can
undergo a violent physical change.
Toxicity- the material exhibits a significant characteristic of toxicity to human

health or the environment.
SELF CHECK 4.1.2
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. What is the three hazards waste?
ANSWER KEY 4.1.2
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. Infectious waste – can be divided into three primary groups.
Liquid or special waste – determination and disposal are coordinated by the

Department of Environmental Health and Safety in accordance with local, state
and federal regulations.
Radioactive Waste-determination and disposal are coordinated by the

Radiation Safety Office in accordance with local, state and federal regulations.
Hazardous or Chemical Waste- determination and disposal are coordinated

by the Department of Environmental Health and Safety in accordance with 0

LO3. CONTROL HAZARDS AND RISK
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies
are followed in accordance with the organization’s OHS policies.
3. Personal protective equipment (PPE) is correctly used in accordance
with organization’s OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of
workplace emergencies are identified in line with the established
organizational protocol.
CONTENTS:
 Safety regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
 Contingency measures and procedures
METHODOLOGIES:
 Symposium
 Film viewing
 Group dynamics
 Self-paced instruction
ASSESSMENT METHODS:
 Interview
 Case/situation analysis
 Simulation
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET 4.1.3 CONTROL HAZARDS AND RISK
GOOD OH&S PRACTICES

Disaster Plan
There should be plans in place to deal with any emergency. The nature of
the emergency can vary from fire and chemical spills, and all the obvious
hazards that these present, to power and water failures that can lead to unsafe
working conditions.
Training and Providing Relevant Information

Awareness of the problems and a positive approach to prevention is the
key to good OH&S practices.
Many accidents and injuries can be avoided by providing staff with
appropriate training. Up to date information regarding safe work practices,
equipment safety and chemical information should be readily available in the
workplace. Much of this information is available as posters and charts. The
benefit of this is can be seen in staff morale, productivity and the quality of
work. Other benefits can be seen in terms of reduced insurance premiums,
compensation and rehabilitation claims.
Work and Storage Areas

With safety of material in mind, work and storage areas should be
designed, constructed and equipped to ensure that there is minimum risk to
achieve material or staff. Work and storage areas must be kept free of food and
drink, harmful contaminants, pollutants or vermin and harmful radiation.
Exits, passageways, stairs and equipment access should be kept clear of
obstructions; including stored materials or materials and equipment in use.
Obstruction can be a potential hazard.
Near Miss and Hazardous Incidents and Accident Investigation

Near misses and hazardous incidents are those in which no gets hurt and
where no material, or equipment is damaged, but have potential to cause
damage or harm. Steps should be taken to eliminate causes as soon as
possible, and while rectifying initial problem ensure that it does not create a
danger to anyone else. Regular safety inspections of a workplace can help to
ensure that wherever possible accidents are prevented from occurring. It is very
useful to develop a safety check list that is appropriate to the workplace.
Supervisors should be trained to understand and recognize the
occupational health and safety risk and needs in the area they are responsible
for. This will enable them to fulfill their duty in regard to occupational health
and safety.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
Report of Notifiable Accidents, Incidents and Dangerous Occurrences
Notifiable accidents are work related accidents which result in serious
injuries. An accident is any non-work related fatality which occurs on work
premises. Dangerous Occurrences are occurrences which may not necessarily
result in injuries but which endanger the health and safety of an employee at
workplace arise from operations which are carried out in the workplace.
Records of reports and witness statements of notifiable accidents,
incidents and dangerous occurrences will need to be preserved in the event of
future claims and litigation. These are also valuable in identifying hazards and
improvements that may still be needed to prevent further accidents.
First Aid
First Aid Officers are responsible for taking positive action to prevent
further injury to staff, to render first aid treatment in accordance with their
approved training. And to keep a record of treatment provided.
First Aid Officer are also responsible for ensuring that the first aid box in
their workplace is kept fully stocked and accessible, and for ensuring that rest
room or first aid room is kept in good condition.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
SELF CHECK 4.1.3
1. What are the duties of First Aid Officer?
ANSWER KEY 4.1.3

ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
1. First Aid Officers are responsible for taking positive action to prevent further
injury to staff, to render first aid treatment in accordance with their approved
training. And to keep a record of treatment provided.
First Aid Officer are also responsible for ensuring that the first aid box in
their workplace is kept fully stocked and accessible, and for ensuring that rest
room or first aid room is kept in good condition.

ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS
1. Procedures in emergency related drill are strictly followed in line with

the established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace
requirements.
3. PPE is maintained in line with organization guidelines and procedures.
CONTENTS:
 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training
METHODOLOGIES:
 Simulation
 Symposium
 Film viewing
 Group dynamics
ASSESSMENT METHODS:
 Demonstration
 Interview
 Portfolio assessment
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
INFORMATION SHEET NUMBER 4.1.4: MAINTAIN OCCUPATIONAL HEALTH
AND SAFETY AWARENESS
A. OH&S LEGISLATION AND POLICIES
BOOK FOUR OF THE LABOR CODE OF THE PHILIPPINES pertains to the HEALTH,
SAFETY AND SOCIAL WELFARE of the employees in the workplace.
This acts listed below have introduced significant changes to the health, safety and social welfare
benefits of all workers. Thus, relevant provisions of these laws are included under Book 4 of the
Labor Code.
 Republic Act No. 8282 or the “Social Security System act of 1997”
 Republic Act No. 8291 or the “Government Service Insurance System act of 1997”
 Republic Act No. 7699 or the “Limited Portability Scheme”
 Republic Act No. 7875 or the “National Health Insurance act of 1995”
 Republic Act No. 7742 or the “Pag-IBIG Fund”
 Republic Act No. 8425 or the “Social Reform and Poverty Alleviation Act”
These are a number of policies that pertain to the occupational health and
safety of people in the workplace. These policies are promulgated by the
Occupational Health and Safety Center (OHSC) under the Department of Labor
and Employment. Among These policies are:
 National Workplace Policy on STD/HIV/AIDS

 Implementing Rules and Regulations on STD/HIV/AIDS
 List of Hazardous Work of Children
 Safety in Construction Industry
 Substance/Drug Abuse
 Policy for Tuberculosis Control in the Philippines
 Department Order 47-03: guidelines on SARS Prevention and Control in
the Workplace
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
B. WASTE MANAGEMENT
Ecological Waste Management – the proper handling of the things we throw

away in a manner that does not harm anyone or anything, be it human, animal
or environment.
Waste Management – is the collection, transport, processing, recycling or

disposal of waste, materials, usually produced by human activity, in an effort to
reduce their effect on human health or local aesthetics or amenity. A sub focus
in recent decades has been used to reduce the effect of waste materials on the
natural world and the environment and to recover resources from them.
Waste management can involve solid, liquid or gaseous substances with

different methods and fields of expertise for each.
The Waste Hierarchy
 Refers to the “3 R’s” reduce, reuse and recycle, which classify waste
management strategies according to their desirability in terms of wast
minimization.
 Remains to cornerstone of most waste minimization strategies.
 The aim is to extract the maximum practical benefit from products and
to generate the minimum amount of waste.
Presidential Decree (PD) 1152, “ the Philippine Environment Code”
 Took effect in 1977, provides a basis for an integrated waste management

regulations starting from waste source to methods of disposal.
 Have further mandated specific guidelines to manage disposal waste

(solid and liquid), sanitary landfill and incineration, and disposal sites in
the Philippines.
Republic Act (RA) 6969, “Toxic Substances, Hazardous and Nuclear Waste
Control Act”
 Was enacted by the Philippines Congress in 1990

 A law designed to respond to increasing problems associated with toxic
chemicals and hazardous nuclear wastes.
 Mandates Control and Management of import, manufacture, process,
distribution, use, transport, treatment and disposal of toxic substances
and hazardous and nuclear wastes in the country.
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
 Seek to protect public health and the environment from unreasonable
risks posed by these substances in the Philippines.
C. PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES
Apart from the basic policy rules and regulations of RA 6969, hazardous
waste management must also comply with the requirements of other specific
environmental laws, such as PD 894 (Pollution Control Law) and RA 9003
(Ecological Solid Waste Management Act) and their implementing rules and
regulations.
Remember:
Segregate waste = Resources
Mix waste = Garbage
To reduce waste…
Safety Regulations may include but not limited to:

 Clean Air Act
 Building Code
 National Electrical and Fire Safety Codes
 Waste Management Statutes and Rules
 Philippine Occupational Health and Safety Standards
 DOLE regulations on safety legal requirements
 ECC regulations
 Basic Life support/CPR
 First Aids
 Spoilage Control
 Decontamination of Chemical and Toxic
 Disaster preparedness/management
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
SELF CHECK 4.1.4
1. What are those relevant provisions of laws that are included under Book 4 of
the Labor Code that changes to the health, safety and social welfare benefits of
all workers?
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019
ANSWER KEY 4.1.4
 Republic Act No. 8282 or the “Social Security System act of 1997”
 Republic Act No. 8291 or the “Government Service Insurance System act of 1997”
 Republic Act No. 7699 or the “Limited Portability Scheme”
 Republic Act No. 7875 or the “National Health Insurance act of 1995”
 Republic Act No. 7742 or the “Pag-IBIG Fund”
 Republic Act No. 8425 or the “Social Reform and Poverty Alleviation Act”
ELECTRICAL
MAINTENANCE NC II
(Amended) 2019

CBLM Basic Competency

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Competency – Based

Welcome to the module in “ELECTRICAL INSTALLATION&MAINTENANCE

Learners are required to go through a series of learning in order to complete

The goal of this course is to development practical skills and demonstration.

2. Work in a team 2.1 Describe and identify Discussion  Demonstrati

4. Practice 4.1 Evaluate hazard and risks Lecture-  Observation

Units of Competency Module Title Code

UNIT OF COMPETENCY : PARTICIPATE WORKPLACE

Upon completion of this module, the trainee/student must be able

LO1. Obtain and Convey Workplace Communication

ELECTRICAL INSTALLATION &

1. Specific relevant information is accessed from appropriate

Introducing the Eight Parts of Speech

English grammar uses words based on eight parts of speech: the verb,

The verb is perhaps the most important part of the sentence. A verb or

A noun is a word used to name a person, animal, place, thing, or abstract

Pronouns as a part of speech can replace a noun, another pronoun, noun

An adjective modifies a noun or a pronoun by describing, identifying, or

An adverb can modify a verb, an adjective, another adverb, a phrase, or a

A preposition links nouns, pronouns and phrases to other words in a

Conjunctions link words, phrases, and clauses.

An interjection is a part of speech used to show or express emotion or

Verb Forms called Verbal

1 - 8. Enumerate the eight parts of speech.

1. Team meetings are attended on time.

INFORMATION SHEET NUMBER 1.1.2: PARTICIPATE IN WORKPLACE

Every individual communicates with one another through words, body

1. VERBAL COMMUNICATION – use of words (spoken/written).

Developing Confidence in Speaking

1. Expect to be nervous. Instead of trying to eliminate your jitters, turn them

4. Breathe. As you breathe out, say silently to yourself, “Relax”.

5. Focus on your interviewer. Stop focusing on yourself. Focus, instead, on the

6. Simplify. Aim to communicate what your interviewer can hear and

8. Visualize success. Practice relaxation techniques in the days before your

9. Imagine your upcoming speaking engagement. Picture yourself speaking with

SELF – CHECK 1.1.2

1 – 2. What are the two forms of communications?

LEARNING OUTCOME SUMMARY NUMBER 1.1.3

INFORMATION SHEET NUMBER 1.1.3: COMPLETE RELEVANT WORK

HAND MOVEMENTS AND GESTURES

FACTORS INFLUENCING THE COMMUNICATION PROCESS

Four Distance Zones:

10. EMOTIONS AND SELF-ESTEEM

Effective communication includes several skills and techniques that must be

GUIDELINES FOR EFFECTIVE COMMUNICATION

Employers want employees who:

-have the knowledge and mastery of the job.

The Job Interview

 Your appearance is important.

Common Interview Questions:

Steps on making a detailed Resume

SAMPLE RESUME PATTERN

SEMINARS AND TRAINING ATTENDED:

1. What are some given questions during job interview?

1. Common Interview Questions:

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and

SUGGESTED DURATION : 4 hours