Verify) Method Aims To Redesign A Problematic Process or Product. The Approach Initially Follows The First Three Steps of

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DMADV

 Define customer requirements and goals for the process,


product or service
 Measure and match performance to customer
requirements
 Analyze and assess the design for the process, product or
service
 Design and implement the array of new processes
required for the new process, product or service
 Verify results and maintain performance

The basic difference between DMAIC and DMADV frameworks


is, DMAIC is will be used when you are trying to improve or
develop a process which is already into existence.

However, the DMADV (Define-Measure- Analyze-Design-


Verify) method aims to redesign a problematic process or
product. The approach initially follows the first three steps of
DMAIC and then deviates in the last two-steps by introducing
the Design / Re-design and Verify or Validate steps to gain the
improvements needed. This approach prevents problems from
happening through quality and robust design concepts.

More Difference in DMAIC and DMADV

 DMAIC is about minimizing variation in an existing process


while DMADV is about producing a process that is “first
time right:”
 DMAIC is correction while DMADV is prevention
 DMAIC uses quantitative statistical tools while DMADV
uses qualitative tools like KANO models
 DMAIC focusses on the critical few QTC parameters while
DMADV focusses on all of them
 DMAIC is generally a shorter term project than DMADV
which is more long term.

THE DMAIC PROCESS


1. Define the problem, improvement activity, opportunity for
improvement, the project goals, and customer (internal and
external) requirements. It includes:
o Project charter to define the focus, scope, direction,
and motivation for the improvement team
o Voice of the customer  to understand feedback from
current and future customers indicating offerings that satisfy,
delight, and dissatisfy them
o Value Stream Map to provide an overview of an
entire process starting and finishing at the customer, and
analyzing what is required to meet customer needs

2 Measure process performance.

 Process map for recording the activities performed as part


of a process
 Capability Analysis to assess the ability of a process to
meet specifications
 Pareto chart to analyze the frequency of problems or
causes
3 Analyze the process to determine root causes of variation
and poor performance (defects).

 Root cause analysis to uncover causes


 (FMEA) for identifying possible product, service, and
process failures
 Multi-vari chart to detect different types of variation in a
chart
4 Improve process performance by addressing and
eliminating the root causes.

o Design of Experiments to solve problems from


complex processes or systems where there are many
factors influencing the outcome and where it is
impossible to isolate one factor or variable from the
others
o Kaizen event to introduce rapid change by focusing
on a narrow project and using the ideas and
motivation of the people who do the work
 Control the improved process and future process
performance.
o Quality Control plan to document what is needed to
keep an improved process at its current level
o (SPC) for monitoring process behavior
o Mistake proofing (poka-yoke) to make errors
impossible or immediately detectable

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