Electrolux Clarus Error Codes

26 Troubleshooting
Errors with no error codes

This section includes troubleshooting charts for errors for which no error
code is generated.
Errors with error codes
Error indication
1
Programme or machine errors are indicated by an alarm text in the display
window.
1
Alarm text
� � �
� � �
� � �
4221
Resetting an error indication

Error indications can be reset in two different ways:
1
• By pressing START, the error may be temporarily reset. The machine
then continuous the programme that was already started. If the error
code remains, the error will come back at once.
• By pressing athe error is reset and the started programme is can-
celled.
Error codes
A brief summary of all error codes and the possible cause for each error is
presented below. Troubleshooting charts for all errors are presented on the
following pages.
Troubleshooting 27
List of errors, functions monitored and relevant error messages displayed
Error/Function Error message displayed
01 ERROR. NO WATER
Water level has not reached set level within time set. NO WATER
After this error message appears and the machine is reset,
the machine will try again.
02 ERROR. OPEN DOOR

Signal from microswitch which checks door status absent during program.
After this error message appears and the machine is reset,
the machine will try again. DOOR OPEN
03 ERROR. DOOR LOCK

Signal from microswitch which detects when the door is locked
absent during program. DOOR UNLOCKED
04 ERROR. LOW TEMPERATURE

The temperature is below the lowest value allowed (open circuit in
temperature sensor). NTC LOW TEMP
05 ERROR. HIGH TEMPERATURE

The temperature is above the highest value allowed (short-circuit in
temperature sensor). NTC HIGH TEMP
06 ERROR. WATER IN MACHINE

The water level is higher that the level EMPTY at the start of the program. WATER IN DRUM
07 ERROR. OVER-FILLED
The water level is higher than the ”LEVEL OVERFILL” (i.e. DRUM
OVER-FILLED) level. If this function is switched off (=N), instead the
drain valve will open for a short time and discharge some of the water.
This is described under the function ”DRAIN TIME WHEN OVERFILL”
(i.e. DRAIN TIME AFTER OVER-FILLING) earlier in this section. MACHINE OVER-FILLED
08 ERROR. NO HEAT
The temperature has not increased by the number of degrees specified in
the function ”MIN. TEMPERATURE INCREASE” (see back in this
section), over the period of time specified in the function MAXIMUM
HEATING TIME (see ”SETTINGS 1”). NO HEATING
10 ERROR. REMAINING WATER

When the drain sequence has finished, the water level is still higher than
the EMPTY level. NOT DRAINED
11 ERROR. UNBALANCE SWITCH

The unbalance switch is closed when the machine is starting on a drain
sequence. UNBALANCE SENSOR FAULT
13 ERROR. MOTOR COMMUNICATION

Communication between PCU and motor control unit interrupted or
disturbed. NO MOTOR COMM
14 ERROR. LEVEL ADJUST

Every machine has individual level calibration at the factory. If these
calibration values are missing or fall outside the limit values, an error
warning will be flagged at each program start-up. The program can still be
started, however, by pressing START. It will then use standard (default)
values, which means that the levels will not be as precise as intended. LEVEL CALIBRATION
28 Troubleshooting
List of errors, functions monitored and relevant error messages displayed, cont.
15 ERROR. EMERGENCY STOP

The emergency stop button has been pressed. EMERGENCY STOP
16 ERROR. WEIGHT FROM SCALE

Over-/Under-load of scale or weight above limit for maximum allowed WEIGHT FROM SCALE
weight at wash module start.
17 ERROR. DOOR LOCK SWITCH

Even though the door lock microswitch indicates that the door is locked,
the signal from the microswitch which is used to detect when the door is
closed is absent. DOOR LOCK
18 ERROR. START NOT ALLOWED

Network does not allow programme start. START NOT ALLOWED
19 ERROR. MIS COMMUNICATION

Machine has lost contact with network. MIS COMMUNICATION
20 ERROR. EWD INTERLOCK

The motor control system for frequency-controlled motors (EWD) receives
a signal direct from the door lock which indicates that the door really is
closed. If this signal is lost, a fault signal is sent to the PCU INTERLOCK STATUS
21 ERROR. I/O COMMUNICATION

Communication between the CPU board and one of the I/O boards
interrupted or disturbed. I/O COMMUNICATION
22 ERROR. LOW OIL LEVEL

In machines with an oil lubrication system, indicates low level in the oil
container. LOW OIL LEVEL
23 ERROR. LOW OR HIGH VOLTAGE

Incorrect input voltage to external equipment. PHASE
24 ERROR. PRESSURE SENSORS, TILT

Both pressure sensors are active at the same time. PRESSURE SENSOR TILT
25 ERROR. PRESSURE SENSOR TIMEOUT

No pressure at the relevant pressure sensor within the maximum time
allowed for tilt backwards or forwards. PRESSURE SENSOR TIMEOUT
26 ERROR. DOOR SWITCH, TILT

Door closed (S3) is "on" at a time when the machine door is locked
open (S25).) DOOR SWITCH, TILT
27 ERROR. LEVEL OFFSET

The pressure sensor for the water level signals a value that is so different AUT. LEVEL CALIB.
from the empty machine state that the automatic level calibration cannot
adjust the level system.
28 ERROR. LEVEL NOT CALIBRATED

Calibration of level system not done in service mode before
use of machine.
Troubleshooting 29
List of errors, functions monitored and relevant error messages displayed, cont.
ERROR. ERROR CODES FROM MOTOR

This function includes a number of error warnings from the motor control
system for frequency-controlled motors (EWD)
31 Temperature of MCU control circuits too high HEAT SINK TOO HOT
32 Motor thermal protection has tripped MOTOR TOO HOT
33 The motor has received a start command from the PCU without
receiving an interlock signal from the door lock. The MCU receiving
circuitry for the interlock signal is not faulty NO INTERLOCK
35 Short-circuit between motor windings or to earth. MOTOR SHORTNING
36 Fault in MCU receiving circuitry for lock acknowledgement signal. INTERLOCK HARDWARE
37 DC voltage too low LOW DC VOLTAGE
38 DC voltage too high HIGH DC VOLTAGE
39 DC level varying too much RIPPEL ON DC BUS
40 One phase missing for/at motor control unit LINE INTERRUPT
41 Hardware fault, temperature monitoring, motor KLIXON CIRCUITS

34 Troubleshooting
Errors with no error codes 2

Programme unit card
No indication in the display window (machine
not responding or operates apart from this).
If the power is on, be very careful when

working on the the machine.
3972
Verify that:
Green LED Red LED
• the machine receives power.
• the machine has not been emergency stop- Green LED
ped.
Red LED
2 • the red LEDs on the programme unit card
and the I/O card light steadily. (Verify through
3
measurement that X3:1 - 2 at A11 is 16 V. If
not, troubleshoot the voltage supply circuit.)
• verify that the green LEDs on the programme
unit card and the I/O card blink quickly.
I/O card 3973
4
• verify the fuses F11 and F12 (T 1.25 A) on the
communication card A21. Replace burnt-out 3
fuses.
1. Perform a communication test using the test X3
box. Refer to the manual ”Instructions for Clarus
Communication Tests”.
OK LED on test box Defective LEDs on test box
Troubleshoot according to
the manual ”Instructions
for Clarus Communication
3973
Tests”.
The display or display cable
is probably defective. 4
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��

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��
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��
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F11, ��
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��
F12 ��
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5233
Troubleshooting 35
Errors with error codes 5

X9
NO WATER 1
The water level has not reached the selected

level within the given time. Following an alarm
and subsequent, the machine will make a new
attempt.
First verify that:
• the programme unit was not incorrectly pro-
grammed 3973
• the inlet filter is not blocked Valve Switch Relay
• all water faucets are open Y11 cold/warm compartment 1 X9:7 4

Y12 cold/warm compartment 2 X9:6 5
• the drain is not leaking
Y13 cold/warm compartment 3 X9:5 6
• Reset the error code. Continue with trou- Y15 cold mix box X9:4 7
bleshooting if the error code appears again. Y22 warm compartment 2 X9:2 8
Y25 warm mix box X9:1 9
1. Enter the service programme and the activate water Y14/24 cold/warm compartment 4 X9:3 10
5
valves on the machine, one after the other.
All valves fill up with water One of the valves does not fill
up with water
2. Activate the defective valve in the service

programme and measure the voltage (230 V) at
the water valve.
No voltage Voltage OK
The valve is probably

defective.
Verify and remedy
3. Depending on the valve, measure the supply

5
voltage (230 V) of the water valve at switch X9
on I/O card 1, A11.The relay functions can also
be verified using the LEDs on I/O card 1.
Defective cables between the

communication card A11 and
the water valve, or defective
programme unit card A1.
Verify and remedy.
Probably defective control output from the

programme unit card A1 or I/O card 1 A11.
Continued on next page

36 Troubleshooting
Continued from previous page

6
5. Activate (close) the drain valve in the service
programme. Activate another of the water valves and
verify the drain valve function.
Drain valve OK Drain valve defective
Troubleshoot the drain valve

according to the instructions under
error code WATER IN DRUM later
in this troubleshooting section.
6
6. Verify that the level hose is not damaged, bent,
blocked and has not come lose from the T-joint, drum, Level hose
programme unit card A1 or level guard B2.
connection 3972
Level hose OK Defective level hose
Fit the hose correctly or replace it. 7
Level indication
Level detector on programme unit card A1 probably
7
defective.
• Enter the service programme and verify that SERVICE PROGRAM
LEVEL 2
the level indication is stable. TEMP
SPEED
22°C
0
DRAIN CLOSED YES
• Blow into the level hose and check the level indication 01 COLD WATER
02 HOT WATER
increases. 03
04
COLD HARD WATER
TANK 1 WATER
05 TANK 2 WATER
• Check the level system for leakage. 06 TANK 3 WATER
Troubleshooting 37
8
DOOR OPEN
No signal from the ”Door closed” during pro-
gramme operation. If the input signal for ”Door X5 X6
closed” is lost during programme operation,
the OPEN DOOR error code is immediately
generated.

3973
1. Try to restart the machine (i.e. reset the error code) by
pressing START.
Error message returns No error message 9
Temporary error (probably

defective contact)
SERVICE PROGRAM
LEVEL 2
2. Exit the programme using a. Enter the service TEMP
SPEED
22°C
0
8 DRAIN CLOSED YES
programme (unlock the door if it is locked). Verify
EMERGENCY STOP DOOR LOCKED
voltage supply is present between X5:4 - 5 when the TEMPORARY PAUSE
OIL
DOOR CLOSED
door is closed. REMOTE START

SERVICE
IMBALANCE
PHASE CHECK
No voltage Voltage present but black

9
square does not light
I/O card 1 A11 probably Indication Door locked

defective.
5390
3. Verify voltage is present between X5:3 - 5.

Voltage present No voltage
Troubleshoot the cabling for

the voltage supply (between
the main power switch Q1
and X6).

38 Troubleshooting
Continued from previous page

10
4. Disassemble the door lock and verify the function of
10 S3 using an ohm meter.
Correct function Incorrect function
Replace Door lock.
5. Inspect the cabling between X5 and S3 using an ohm

meter.
Cabling OK Incorrect cabling
Remedy or replace the

cables.
Cables
Inspect the mechanical function of the door lock.

Replace any defective components or replace the door
lock.
6112
Troubleshooting 39
DOOR UNLOCKED 11
No signal from the ”Door locked” during pro-

gramme operation. X5 X6
If the input signal for the "Door locked" is lost
during programme operation, the "DOOR UN-
LOCKED" error code is immediately genrera-
ted.
At programme start, this error code is sup-
pressed for a few seconds.

working on the the machine. 3973
1. Try to restart the machine (i.e. reset the error code) by 12

pressing START.
Error message returns No error message
Temporary error in the door SERVICE PROGRAM

lock or programme unit LEVEL
TEMP
2
22°C
SPEED 0
DRAIN CLOSED YES
2. Exit the programme using a. Enter the service TEMPORARY PAUSE
OIL
DOOR CLOSED
11 REMOTE START IMBALANCE
programme and verify that there is voltage between SERVICE
PHASE CHECK
X5:2 - 6 when the door lock is engaged.
12 No voltage Voltage present but black
square does not light
Indication Door locked
I/O card 1 A11 probably
defective
3. Verify that there is voltage supply between X5:1 - 5 5390
when the door lock is switched on.

Voltage present No voltage 13
Troubleshoot the cabling for
the voltage supply (between
the main power switch Q1
and X6).
4. Is the lock command present? Measure X:92 on the

13
door lock controller.
Yes No
Cables
Troubleshoot according to
the error codes in section
29.
Troubleshoot cabling between X5 and the actuator/door

lock. The actuator/door lock could be defective.
6112
40 Troubleshooting
NTC LOW TEMP 14
The programme unit indicates an interruption

with the temperature sensor or the tempera-
ture is below -5 °C.
Try to restart the machine (i.e. reset the error
code) by pressing START.
1. Undo the temperature sensor connections and
14
measure the resistance of the sensor. The resistance
should be as in the table below:
Approximate values for a fully functional

temperature sensor
T (°C) R (ohm)
19 6109 Temperature sensor
20 5844
5204
21 5592
22 5353
23 5124 15
Resistance OK Incorrect resistance
The temperature sensor is probably

defective.
Temperature indication
2. Exit the programme using a. Enter the service
15 SERVICE PROGRAM
programme and read the temperature (the display LEVEL 2
window shows 0°C). Short-circuit inputs 1 and 2 on TEMP
SPEED
22°C
0
DRAIN CLOSED YES
16 card switch X1. Verify that the display window shows EMERGENCY STOP DOOR LOCKED
100°C. TEMPORARY PAUSE
OIL
DOOR CLOSED
REMOTE START IMBALANCE
SERVICE
Yes No PHASE CHECK
Incorrect temperature sensing on the

programme unit card. Replace the card.
Incorrect cabling to the . Verify and replace if

necessary.
16
X1
2 1
3972
Troubleshooting 41
NTC HIGH TEMP 17
The programme unit indicates a short-circuit

with the temperature sensor or the tempera-
ture exceeds 98°C.
1. Undo the temperature sensor connections and
17
measure the resistance of the sensor. The resistance
should be as in the table below:
Approximate values for a fully functional
temperature sensor
T (°C) R (ohm)
19 6109
20 5844 Temperature sensor
21 5592 5204
22 5353
23 5124
18
The temperature sensor is probably

defective.
Temperature indication
2. Reset the connection on the sensor and exit the
18
programme using a. Enter the service programme SERVICE PROGRAM
and read the temperature. Disconnect one of the LEVEL
TEMP
2
22°C
SPEED 0
19 inputs 1 and 2 on card switch X1. Verify that the display DRAIN CLOSED YES
window shows 0°C. EMERGENCY STOP

TEMPORARY PAUSE
DOOR LOCKED
DOOR CLOSED
OIL
Yes No SERVICE
PHASE CHECK
Incorrect temperature sensing on the

programme unit card.
Incorrect cabling to the temperature sensor. Verify

and replace if necessary.
19
X1
2 1
3972
42 Troubleshooting
20
WATER IN DRUM
Level indication
The water level is higher than EMPTY at
programme start.
SERVICE PROGRAM
First verify whether: LEVEL
TEMP
2
22°C
SPEED 0
DRAIN CLOSED YES
• the same error appears again following reset- EMERGENCY STOP DOOR LOCKED
TEMPORARY PAUSE DOOR CLOSED
ting of the error code OIL
SERVICE
PHASE CHECK
• the drain is blocked by fluff or foam
• the level hose and air box are blocked (blow
into the level hose)
• For machines with a drain pump, verify cor- 21
rection operation.
Pay attention to temperature extremes in the
surrounding which may affect the level system,
generating this error code.
1. Verify whether there is any water in the drum.
Water in drum No water in drum
2. Enter the service program and record the

20 actual level value. Disconnect the level hose
from the programme unit card A1.
21 Level value does Level value falls
not change
Level hose connection
The level hose is probably blocked by fluff 3972
or due to incorrect installation. Verify and
clean, or replace the hose.
Level detector on programme unit card A1 is

defective.
Verify the operation of the drain valve using the service

programme. Remedy or replace the defective drain valve if
necessary.
Troubleshooting 43
22
MACHINE OVERFILLED
Level indication
The water level is above the level for OVER-
FILLED MACHINE. If this function is switched
off (=N) the drain valve will open instead for a SERVICE PROGRAM
LEVEL 2
TEMP 22°C
short while to drain some of the water. SPEED
DRAIN CLOSED
0
YES
OIL
SERVICE
PHASE CHECK

23
If the error returns, first make sure that:
• the level hose and air box are not blocked
(blow into the level hose)
• that none of the water valves has locked (i.e.
poured in continuously).
1. Visually inspect. Is there too much water in the
machine?
No Yes
Exit the programme and drain the

machine. Level hose connection
3972
22
programme and record the actual level value. Undo the
level hose from the programme unit and verify whether
23 the level falls.
No Yes
Inspect the level system (hoses,

nipples and air box).
3. Inspect whether the level input on the programme

unit is blocked. If this is not the case, the the
programme unit is probably defective.
44 Troubleshooting
24
NO HEATING
The temperature has not increased the number
of degrees specified in the function MIN ALLO-
WABLE TEMPERATURE INCREASE (see set-
tings 2) during the time that is programmed in
the function MAXIMUM HEATING TIME (Confi-
guration 1).


code) by pressing START. Element connectors
If the error returns, first make sure that: 5207
• the programme module is not incorrectly pro-

grammed
• the heat supply is intact (all phases OK and
the steam or gas boiler is operating)
• the drain does not leak.

programme and fill up water to above the safety le-
vel (5-10 cm above the lower edge of the inner drum).
Switch on the heating. Does the heat contactor go
high?
Yes No
Troubleshoot the operating circuits

of the contactor
24
2. Measure the operating voltage across each element.
No voltage Voltage present
3. Use a clip-on ammeter and verify that all

phases draw current (6 - 25 A depending on the
element rating) or, alternatively, switch off the
voltage with the wall-mounted power switch
and measure the resistance of the elements,
which should be 20 - 25 ohms (2.5 kW) or 40 - 50
ohms (1 kW).
Inspect the elements Replace the defective

for lime deposits. element
Decalcify if necessary
4. Troubleshoot the voltage supply circuit for the

elements.
Troubleshooting 45
NOT DRAINED
The water level exceeds EMPTY at wash program start.
Try to restart the machine (i.e. reset the error code) by pressing START. If
the error returns, first verify these items:
• Is the drain is blocked by fluff or foam?
• Are the the level hose and air box blocked (blow into the level hose)?
• For machines with a drain pump, verify correction operation.
• Does water run out when the power switch on the machine is switched
off?
• Verify the operation of the drain using the service programme.
• Is the drain in the room capable of receiving the water from the machi-
ne?
46 Troubleshooting
UNBALANCE SENSOR FAULT

The imbalance switch is closed during program start.
If the power is on, be very careful when working on the the machine.
Try to restart the machine (i.e. reset the error code) by pressing START.
If the error returns, troubleshoot as follows:
Verify:
• the mechanical function of the imbalance switch
• the resistance between the imbalance switch and the cabling.
If the error remains, there is probably an internal error in the motor
controller.
Troubleshooting 47
NO MOTOR COMM.
Communication between the programme unit and the motor
controller has been interrupted or interfered.
1. Perform a communication test using the test box. Refer to the manual ”Instructions
for Clarus Communication Tests”.
Troubleshoot according to the manual ”Instructions for

Clarus Communication Tests”.
The motor controller or cabling for the motor controller is probably defective.
48 Troubleshooting
LEVEL CALIBRATION
The water level system has not been correctly calibrated.
Each machine has been individually level adjusted at the factory. If the
calibration values are missing or outside the limits, an error is generator at
programme start. The programme can, however, be started by pressing
START once more. In this case the standard values are used and the level
swill not be as exact.
Carry out programming anew and make sure the calibration values are
within the allowed limits.
Troubleshooting 49
WEIGHT FROM SCALE

The scale is all the time sending the actual weight to the timer. If the scale
is over- or under-loaded all the time the error will be indicated.
The same error will also be indicated if the weight transfered from the scale
to the timer at the beginning of a water filling periode, is above a certain li-
mit set in the configuration system of the machine. To correct the problem,
try to first zerocalibrate the scale and then reset the scale in the service-
mode. If the error remains, please contact service.
50 Troubleshooting
EMERGENCY STOP
The emergency stop button was pressed.
Find out the reason for the emergency stop button having been pressed.
Take the necessary measures.
Reset the emergency stop button by turning it counter-clockwise.
Restart the machine by pressing START or a.
Troubleshooting 51
25
DOOR LOCK
The signal from the ”Door locked ” switch is
present although there is no signal from the X5
”Door closed” switch.
This error code can only be generated prior to

programme start.


3973
26
25 1. Undo the card connection X5 on I/O card 1, A11
Error message returns No error message
26
Troubleshoot the door lock
and the cabling for electric
or mechanical short-circuit.
I/O card A11 probably defective.
Cables
6112
52 Troubleshooting
START NOT ALLOWED

The network does not allow start of the washing programme.
Try to reset the error code.
If the error remains, contact the responsible person for the network and
have the error fixed.
Troubleshooting 53
27
MIS COMMUNICATION
X7
Communication between the programme unit
card A1 and the network has been interrupted.


3972
Verify that the cable between the network and
27
X7 on programme unit card A1 is connected.
If the cable is properly connected, contact the
person responsible for the network.
Note!
This error code will disappear by itself after se-
veral programme starts. In case communication
has been interrupted intentionally, the machine
can be operated with no further intervention
required.
54 Troubleshooting
28
INTERLOCK STATUS
X302
The motor controller does not receiving an
interlock signal during programme operation. 1
1

Switch off the machine for at least 30 seconds

to ensure the motor controller has been comple-
tely reset. Then try to start the machine again. If
the error returns, troubleshoot as follows:
1. Measure the interlock signal on the motor controller
28
U1:X302.
No signal Signal OK
Troubleshoot the motor

controller.
5181
2. Measure the signal on the I/O card 1 interlock bus

29
A11:X10.
29
No signal Signal OK
X10
Troubleshoot the cabling
between the motor
controller and programme
unit. Inspect the cabling
Troubleshoot the interlock circuits.
3973
Troubleshooting 55
IO COMMUNICATION
Communication between programme unit A1 and one of the I/O cards
has been interfered with or interrupted, or incorrect configuration of
the I/O cards.
1. Perform a communication test using the test box. Refer to the manual ”Instructions
for Clarus Communication Tests”.
Troubleshoot according to the manual ”Instructions for

Clarus Communication Tests”.
The motor controller or cabling for the motor controller is probably defective.
56 Troubleshooting
LOW OIL LEVEL

Low oil level in the oil container. Applies only to machines with oil
lubrication.
Fill up with oil and restart the machine.
Verify for any leaks.
Troubleshooting 57
PHASE
Alarm from the mains monitoring equipment.
An input on I/O card 1 (X16:7-8) can be connected to external equipment
that monitors received mains signals in terms of voltage levels, loss of
phase, etc. If this input goes high, the error message is displayed.
Find out the reason for the error indication by inspecting the mains monito-
ring equipment.
For more on this troubleshooting, refer to the manual supplied with the
mains monitoring equipment in use.
58 Troubleshooting
AUT. LEVEL CALIB. 30
The pressure sensor for the water level signals Level indication
a value that is so incorrect when the machine
is empty that automatic level calibration of the
level system is not possible. SERVICE PROGRAM
LEVEL 2
TEMP 22°C
SPEED 0
DRAIN CLOSED YES
OIL
SERVICE
PHASE CHECK


code) by pressing START. 31
Level hose
1. Verify the level indication in the service programme
30 when the drum is empty. Does the level indication
exceed the set limit value?
Yes No
2. Try to restart a washing programme again.

No error code Error remains
The level hose is probably blocked.

3972
Replace or clean the level hose.
Temporary error.
3. Undo the level hose from the programme unit card

31
A1. Does the level indication still exceed the set limit
value?
Yes No
The level hose is probably blocked.

Replace or clean the level hose.
The programme unit card A1 is probably defective.

Troubleshooting 59
LEVEL NOT CALIBRATED

Before the machine is used filling water controlled by the pressure sensor
system, the pressure sensor system must be calibrated. The pressure sen-
sor system for water filling can be calibrated in the service mode.
It is possible to use the machine in weight mode, filling water on weight,

without calibrating the water pressure sensor system.
60 Troubleshooting
NO SCALE CONNECTED
Communication between the timer and the scale is not working. Check the
wire between the timer and the scale. If still not working, please contact
service.
Troubleshooting 61
HEAT SINK TOO HOT

The motor controller indicates too high a temperature at the heat
dissipator.
This error code appears if the external temperature has been very
high. It his has been the case, lower the temperature by e.g., ventila-
tion the room.
First verify that:

• the machine is not overloaded
• the machine is not covered
• any fan for the motor controller operates correctly
• the motor controller heat dissipator is not blocked by dust
• the motor controller LEDs do not indicate and error (see the description
of the motor controller in section 30).
Switch off the machine for at least 30 seconds to ensure the motor con-
troller has been completely reset. Then try to start the machine again. If the
error returns, troubleshoot as follows:
1. Verify that the drum and motor operate smoothly.

Drum/motor OK Heavy operation of the drum/motor
Defective bearings in drum or motor, or there is an object

between the outer and inner drum. Inspect and remedy.
2. Enter the service programme. Run the motor at different washing revolutions,
clockwise and counter-clockwise. Verify that no noise can be heard from the drum/
motor.
Drum/motor OK Noise from drum/motor
Defective bearings in drum or motor, or there is an object

between the outer and inner drum. Inspect and remedy.
The motor controller is probably defective.

62 Troubleshooting
32
MOTOR TOO HOT
The motor controller indicates the thermal Measure the resistance between pins 7 and 9
protector of the motor has triggered.
7 9

First verify that: Contactor X3, female towards motor
• the machine is not overloaded 5420
• the ventilation openings of the machine are

blocked
• the external temperature is very high
• the motor is not abnormally warm.
Switch off the machine for at least 30 seconds to
ensure the motor controller has been completely
reset. Then try to start the machine again. If the
1. Switch off the machine and verify that the drum and
motor operate smoothly.
Drum/motor OK Heavy operation of the drum/motor
Defective bearings in drum

or motor, or there is an
object between the outer
and inner drum. Inspect
and remedy.
2. Wait for at least 10 minutes to allow the motor to
cool down. Then switch on the machine again. Enter
the service programme and run the motor at low
washing revolutions. Verify whether the error indication
immediately returns.
No error indication Immediate error indication
3. Switch off the machine. Undo the contactor

32
at X3 on the motor. Use an ohmmeter to
measure the resistance in the between the
contactor and the motor between X3:7 - 9.
Contact Interruption
Thermal protector of
motor interrupted.
Replace the motor.

Troubleshooting 63
Continued from previous

33
4. Replace X3. Remove the contactor X312

33
and measure the resistance of the contactor
with the motor cabling between X312:4 - 5.
Contact Interruption
Defective cabling
between motor
controller and motor.
Inspect the cabling and
replace if necessary.
Internal error in the thermal sensor of the motor
controller detector.
34 5. Switch of the wall-mounted power switch. Undo

the contactor at X3 on the motor. Use an ohmmeter to X312 5181
measure the resistance towards the motor. Measure
between 1-2, 1-3, and 2-3.
34
Resistance
W465H 4 ohm Contactor X3, female towards motor
W475H 4 ohm
W4105H 4 ohm
W4130H 2 ohm
W4180H 1.2 ohm
W4250H 0.8 ohm
W4300H 0.8 ohm
1 3
Correct resistance One of the resistance values is

incorrect
Measure resistance between
The motor is probably pins 1, 2 and 3
3402
defective.
Troubleshoot the cabling between the motor and motor
controller.
64 Troubleshooting
NO INTERLOCK 35
X302
The motor controller received the rotation
command from the programme unit but recei-
ves no interlock ACK (”Door locked” signal).


5181
35 1. Measure the interlock signal on the motor controller
U1:X302.
No signal Signal OK 36
Troubleshoot the motor X10

controller.
2. Measure the signal on the I/O card 1 interlock bus
36
A11:X10.
No signal Signal OK
Troubleshoot the cabling

between the motor
controller and programme
unit. Inspect the cabling
3973
Troubleshoot the interlock circuits.
Troubleshooting 65
37
MOTOR SHORTNING
The motor controller indicates a short-circuit in Contactor X3, female towards motor
the motor windings, cabling or internally in the
motor controller.
1 3
Switch off the machine for at least 30 seconds to Measure resistance between
ensure the motor controller has been completely pins 1, 2 and 3
38
1. Switch off the machine. Undo the contactor at X3 on
37
the motor. Use an ohmmeter to measure the resistance
towards the motor. Measure between 1-2, 1-3, and 2-3.
Resistance
W465H 4 ohm
W475H 4 ohm
W4105H 4 ohm
W4130H 2 ohm
W4180H 1.2 ohm
W4250H 0.8 ohm
W4300H 0.8 ohm
Correct resistance One of the resistance values is

incorrect
X312
5181
The motor is probably
defective.
2. Inspect the cabling from X312 on the motor controller

38
to X3 on the motor. Use an ohmmeter and measure the
five leads as follows:
X312: 1 2 3 4 5
X3: 1 2 3 7 9 (X3:4 - 6, 8 not used)
Also measure the five leads to be sure there is no short-
circuit between any two leads.
Cabling OK Incorrect cabling
Inspect the cabling and replace

if necessary.
The motor controller output is defective.

66 Troubleshooting
INTERLOCK HARDWARE
The motor controller indicates an error in the interlock receiving
circuit.
Switch off the machine for at least 30 seconds to ensure the motor con-
troller has been completely reset. Then try to start the machine again.
If the error returns, the motor controller is probably defective.
Troubleshooting 67
39
LOW DC VOLTAGE
The motor controller indicates the DC level is X311
too low.

Switch off the machine for at least 30 seconds

to ensure the motor controller has been comple-
tely reset. Then try to start the machine again. If
the error returns, troubleshoot as follows: 5181
1. Verify the voltage supply (230 V) to the motor

39 controller at the contactor X311. 40
Voltage too low Voltage OK
Main power switch Q1
The motor controller is
probably defective.
2. Inspect the power supply (230 V) at the main power

40
switch Q1 on the machine.
Voltage too low Voltage OK
Defective cabling.
5365
Troubleshoot the mains.
68 Troubleshooting
41
HIGH DC VOLTAGE
X311
The motor controller indicates the DC level is
too high.


5181
41 1. Verify the voltage supply (230 V) to the motor

controller at the contactor X311. 42
Voltage too high Voltage OK
Main power switch Q1
The motor controller is
probably defective.

42
Voltage too high Voltage OK
Defective cabling.
Troubleshoot the mains. 5365

Troubleshooting 69
43
RIPPEL ON DC BUS
X311
The DC voltage level fluctuates too much.


5181
43
controller at the contactor X311.
Large voltage fluctuations Voltage OK 44
The motor controller is Main power switch Q1

probably defective.

44
Large voltage fluctuations Voltage OK
Defective cabling.

5365
70 Troubleshooting
45
LINE INTERRUPT X311
The motor controller is missing a phase.


5181

45
controller at the contactor X311.
No voltage Voltage OK 46
The motor controller is Main power switch Q1

probably defective.
2. Inspect the voltage supply (230 V) at the main power

46
switch Q1 of the machine. For machine with neutral
leads, measure between L1 and N; for machines without
neutral leads, measure between L1 and L2.
Defective cabling.
5365

Troubleshooting 71
KLIXON CIRCUIT
The motor controller indicates an error inn the thermal protection
circuits of the motor.
Switch off the machine and for about 30 seconds. Then switch on the
machine again and start a programme.
If the error returns, the motor controller is probably defective.

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26 Troubleshooting

Errors with no error codes

Errors with error codes

Resetting an error indication

List of errors, functions monitored and relevant error messages displayed

Error/Function Error message displayed

02 ERROR. OPEN DOOR

03 ERROR. DOOR LOCK

04 ERROR. LOW TEMPERATURE

05 ERROR. HIGH TEMPERATURE

06 ERROR. WATER IN MACHINE

10 ERROR. REMAINING WATER

11 ERROR. UNBALANCE SWITCH

13 ERROR. MOTOR COMMUNICATION

14 ERROR. LEVEL ADJUST

Error/Function Error message displayed

15 ERROR. EMERGENCY STOP

16 ERROR. WEIGHT FROM SCALE

17 ERROR. DOOR LOCK SWITCH

18 ERROR. START NOT ALLOWED

19 ERROR. MIS COMMUNICATION

20 ERROR. EWD INTERLOCK

21 ERROR. I/O COMMUNICATION

22 ERROR. LOW OIL LEVEL

23 ERROR. LOW OR HIGH VOLTAGE

24 ERROR. PRESSURE SENSORS, TILT

25 ERROR. PRESSURE SENSOR TIMEOUT

26 ERROR. DOOR SWITCH, TILT

27 ERROR. LEVEL OFFSET

28 ERROR. LEVEL NOT CALIBRATED

Error/Function Error message displayed

ERROR. ERROR CODES FROM MOTOR

32 Motor thermal protection has tripped MOTOR TOO HOT

35 Short-circuit between motor windings or to earth. MOTOR SHORTNING

37 DC voltage too low LOW DC VOLTAGE

38 DC voltage too high HIGH DC VOLTAGE

39 DC level varying too much RIPPEL ON DC BUS

40 One phase missing for/at motor control unit LINE INTERRUPT

41 Hardware fault, temperature monitoring, motor KLIXON CIRCUITS

Errors with no error codes 2

If the power is on, be very careful when

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Errors with error codes 5

The water level has not reached the selected

• the inlet filter is not blocked Valve Switch Relay

• all water faucets are open Y11 cold/warm compartment 1 X9:7 4

2. Activate the defective valve in the service

The valve is probably

3. Depending on the valve, measure the supply

Defective cables between the

Probably defective control output from the

Continued on next page

Continued from previous page

Troubleshoot the drain valve

Fit the hose correctly or replace it. 7

If the power is on, be very careful when

Temporary error (probably

door is closed. REMOTE START

No voltage Voltage present but black

I/O card 1 A11 probably Indication Door locked

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