READ-AHEAD FOR DIRECTOR, DEFENSE SECURITY SERVICE

Subject: 2011 Industrial Security Field Operations Leaders Conference

From: Mr. Richard Lawhorn, Director, Industrial Security Field Operations

Date, Time, Location for Meeting: February 14- 18, 2011 , The Westin
Riverwalk Hotel & Resort, 420 W Market Street, San Antonio, TX, Tel: 210-224-
6500, Reservations : 1-800-93 7-8641.

*Complete agenda located at Attachment B.

Briefer and Organization: DSS senior leaders and various instructors

throughout the conference will present a variety of topics and classes

Attendees
Mr. Stan Sims, Director, DSS
Mr. Richard Lawhorn, Director, ISFO
Mr. Drew Winneberger, Director, IP
Mr. Kevin Jones, Director, SETA
Mr. Bill Stephens, Director, CI
Mr. Jim Crail, Director, Support Services Division
Ms. Carolyn Lyle, EEO
Mr. Jay Fraude, General Counsel
Mr. David Cole, Chief Information Officer
Mr. Gary Morgan, Inspector General
Mr. Chris Forrest, Regional Director, Capital Region
Mr. Mike Halter, Regional Director, Northern Region
Mr. Karl Hellmann, Regional Director, Western Region
Mr. Al Sanchez, Regional Director, Southern Region
Ms. Virginia Heimrich, Director, DISCO
Ms. Sharon Irwin, Assistant Deputy Director of Operations, ISFO

*A Complete Roster of Attendees is Located at Attachment E

Issue: You will present an agency update at the Industrial Security Leaders
Conference on February 15, 20 11. The conference theme is "Managing Through
Leadership, Metrics, & Accountability." Talking Points are at Attachment C.

Desired Outcome: To prepare you for the presentation and outline any potential
questions/issues.
Attachments:
A. - Conference Agenda
B.- Regional Director Offsite Agenda
C. - Director's Proposed Talking Points
D. - Director Travel Itinerary
E. - List of Attendees

Prepared by: Darnell Carlisle, Action Officer, ISFO, 703.325.3714

2
 Attachment A

Conference Agenda

Theme: Managing Through Leadership, Metrics, & Accountability

Monday -14 February 2011

ALL DAY- Travel Day

Tuesday-15 February 2011

All Day Plenary Session

0730-0800: Welcome and Introductions

0800-0915: DSS Update presented by Mr. Stan Sims, Director, DSS

0915-0945: 10 Update presented by Rick Lawhorn, Director, 10

0945-1000: Break

1000-1100: Regional Updates presented by Regional Directors

1100-1130: Questions and Answers with 10 Director and RDs

1130-1230: Lunch

1230-1300: Support Services Division Update Presented by Mr. Jim Crail

1300-1330: Equal Employment Opportunity Update presented by Ms. Carolyn

Lyle

1330-1400: Office of General Counsel Update presented by Mr. Jay Fraude

1400-1415: Break

1415-1445: Chief Information Office Update Presented by Mr. David Cole.

1445-1515: Inspector General Update presented by Mr. Gary Morgan

1515-1545: FISL 1 Lead Advisor/FOC Best Practices Presented by Mr. Kevin

Jones (FOC' s and ODAA personnel attend)

3
1515-1545: DISCO Breakout-Facilitated by Ms. Ginny Heimrich (DISCO
personnel only)

1545-1600: Break

1600-1645: Project Updates Presented by Regional Directors and Ms. Sharon

Irwin (Team inspections, Quality, FY 11 inspection schedule, etc.)

1645-1730: Panel Discussion with Operational Division Heads (Mr. Drew

Winneberger, Mr. Kevin Jones, and Mr. Bill Stephens)

Wednesday -16 February 2011

Plenary Session:
0800-0900: Managing By Metrics Presented by Regional Directors and Ms. Sarah
Lay1o

0900-1000: Rating Matrix project Update Presented by Ms. Sharon Irwin and Mr.
Mike Stritch

1000-1015: Break

Breakout Sessions:
1015-1115: Breakout Session

1115-1300: Lunch

1300-1400: Breakout Session

1400- 1415: Break

1415-1515: Breakout Session

1515-1530: Break

1530-1630: Breakout Session

Topics for Sessions:

• Human Resources/Employee Relations For Supervisors Presented by Ms.
Elizabeth Bruton-Pollard
• Voice oflndustry Survey Results Briefing Presented by Toffler Associates
• Leadership Case Study Presented by Toffler Associates
• Effective Leadership Communication Presented by Toffler Associates

4
Thursday -17 February 2011

Breakout Sessions:
0800-0900: Breakout Session

0900-0915: Break

0915-1015: Breakout Session

1015-1030: Break

1030-1130: Breakout Session

1130-1245: Lunch

1245-1530: Regional /DISCO/HQ Breakout Meetings (Each Region and DISCO

will meet separately to discuss issues related to their Area of Operations)

1530-1545: Break

Plenary Session:
1545-UTC: IO Director and RD Q&A Session

Topics for Sessions:

• DCIPS Update Presented by HR/DCIPS Contractor
• Leadership challenges
• Support Issues: Panel Discussion with representatives from Financial
Management, Human Resources, CIO, and Support Services. Topics will
include discussion of the new time keeping system, HR issues such as pay-
setting guidance, and other support topics of interest.

Friday -18 February 2011

ALL DAY- Travel Day

5
 Attachment B

ISFO Regional Directors Off-site Agenda

February 14 2010

Monday, February 14
08:30- 09:30 ISFO Director Opening Remarks
Objective: Director provides his perspective on leadership
change. What does ISFO Director want/need from the RDs
and leaders throughout the organization? What will the new
DSS Director expect from leaders in the organization?
09:30-11:00 RD/DISCO Briefs
Objective: RDs and DISCO use field metrics (performance
and management) to brief current status (and use template
provided); Leaders will highlight problems and collaborate
to develop solutions and recommendations for Director
11:00- 11:15 Break

11:15- 12:30 Leadership Perspectives

Objective: Selected Leader(s) will brief his/her challenges
and ways that he/she has approached and solved the
problem; discuss the tools that leaders can use to have
"tough conversations", etc.
12:30- 13:30 Working Lunch
Objective: TBD
13:30- 15:30 Discussion with Mr. Sims
Objective: RDs have an opportunity to discuss leadership
and performance with Mr. Sims

6
 Attachment C

Suggested Talking Points for DSS Director

10 Supervisor's Conference
February 2011

• Been at DSS since Dec. 5, 2011

THE DSS VISION:

• DSS must continue to be the premier provider of industrial security in
the Department and the Federal Government, improving the security of
our nation and its warfighters
o We must function as a team:
- Working with the common goal of improving industrial
security while also providing a quality working
environment for the workforce

o We must be "cost warriors" in everything we do while

providing quality service to our customers
- Continue to seek ways to improve our service, never be
satisfied with the status quo

DIRECTOR'S PHILOSOPHY:
• Organizational Climate, What is it?
o "It is a SHARED FEELING. A PERCEPTION among the
members of the organization about what life is like. This
PERCEPTION is based on their understanding of how they will
be treated - whether the leadership cares about them personally
and professionally. The PERCEPTION also depends on what
professional opportunities they see within the organization -
equal treatment and freedom to learn and make decisions versus
close supervision and many constraining rules."

• "Those who do or have done will tolerate"

o Those who are dishonest will tolerate those who are dishonest
o Those who sexually harass will tolerate those who sexually
harass

7
 o Those who compromise our standards will tolerate those who
are substandard
o As leaders, we cannot tolerate insubordinate/unprofessional
behavior or poor performance

• Recognition and Award policy - establish and follow

• Equal opportunity applies to all - civilians and contractors

• Safety is taking care of people and will always be a top priority

• ENJOYYOURJOB!!

• Attitude, attitude, attitude - it' s everything

o "the melody dictates the tune"
o Be positive

• There is NO problem we can't get solved or we can get someone to help

us solve it.

• "People will go where they can get help"

• Dependability is a team attribute

o An honest day's work for an honest day's pay
o 100% of the organization does 100% of the work

Partnership and Customer Service:

• Always seek to do what's right
o Legally, morally and ethically
o Don' t be led blindly by regulations and policies
o If it doesn't make sense, then don't do it
• It's all about attitude
o Be positive
o "Service with a smile"
o Let the customer know you understand and seek to help

• If you care, it shows

Leadership:

8
 • Leaders are on parade 24 hours a day; role models

• Leaders don't do that their subordinates are capable of doing - train

them

• Hold leaders responsible for training and developing their personnel

• Hold leaders accountable for the performance (good or bad) of their

subordinates

• Respect your right to make a decision (good or bad)

• Communicate with your customers and subordinates

• Provide your employees clear expectations

• Counsel your subordinates in writing when they don't meet these

expectations to help them succeed

• Use the chain of command

Why I'm here:

• My priority is to renew and strengthen the partnership between
Government and Industry Stakeholders for the betterment of national
security in this evolving security environment
o To be successful, DSS must be a professional, high performing
organization
o Only as strong as it's weakest link
- We all represent the agency and the Department of
Defense
- I've been told that some of our employees are not
carrying their basic responsibilities such as report writing,
inspection results letters, etc.
• Gives me concern about what they are doing when
at contractor facilities by themselves
• Cannot strengthen Industry partnership ifDSS
employees are not professional and not doing their
jobs

9
 o We have been remiss in our fundamental oversight
responsibilities to the Department and the U.S. Government.
o Problems didn't occur overnight
o Understand culture of failed leadership, lack of accountability
and failure to communicate

• SECDEF is looking at efficiencies across the Department

o DSS cannot afford to fail
o Too important to national security
o In today' s environment, failure will lead to irrelevance and
elimination
o We must get, and keep, our house in order

• Staff Assessment Visits identified problems, such as:

o Employee workloads were not managed
+ Incorrect security violation processing
+ Incorrect FOCI Case processing
+ In-process facilities not tracked
+ Security review ratings not issued properly
+ Lack of letters to management or Facility Security
Officers (FSO) after reviews
o No procedures for office leave approval
o Hostile attitudes toward management
o Created quality assurance program to develop standard
processes and procedures
- Identified best practices
o Fixes have not been adopted in all field offices
o Failure to change is disrespectful and a dereliction of duty
o Training
- Refresher training
- Teambuilding workshops
- Supervisor Training

Where do we go from here:

o Director ISFO will establish clear written expectations to
ISFO senior leaders
- Leaders will set expectations to their staff
- Director ISFO will evaluate RD performance and
ability to meet expectations

10
 o ISFO senior leaders will work as a team to develop and
implement National solutions

o Western Regional SAY conducted in January

- Objectives: Assess leadership, managerial proficiency,
communication, etc.
- DSS HQ International /ISFO visit to Seattle- Jan.
2011
- ISFO leadership continually accessing needed support
to Western Region
- Remaining regional SAYs will occur in FY11

o Training
- Continue to assess knowledge shortfalls (i.e., FOCI)
in region and work with SETA to resolve
- Instill leadership training in all positions

Closing thoughts
• Committed to your success
• Value each and every DSS employee
• But have to make the hard decisions
• If you won't do the job, need to look elsewhere
• We will hold people accountable
• May be unpleasant for some
• Prepared to deal with the consequences

11
 Attachment D

Director Travel Itinerary

Industrial Security Supervisors Conference
San Antonio, TX
February 14-19, 2011

14 February 2011
07:21 Arrive at Washington Dulles International Airport
08:21 Depart Washington Dulles International Airport
11 :09 Arrive at San Antonio International Airport
11:30 Depart San Antonio International Airport
11:45 AM Arrive at the Westin Riverwalk Hotel & Resort,
Address: 420 W Market Street, San Antonio, TX,
Tel: 210-224-6500, Reservations: 1-800-937-8641

**Transportation provided by ISFO-NISP Team Chief Sarah Laylo

16 February 2011
15:00 Checkout/Depart Hotel
15: 15 Arrive at San Antonio International Airport
16:40 Depart San Antonio International Airport
20:49 Arrive at Washington Dulles International Airport
21 :20 Depart Washington Dulles International Airport
21:30 End

**Transportation provided by ISFO-NISP Team Chief Sarah Laylo

12
 Attachment E

Attendee List (88 PAX Total)

Front Office (1 PAX)

Stan Sims, Director

ISFO (6 PAX)
Rick Lawhorn, Deputy Director, Field Operations
Sharon Irwin, Assistant Deputy Director, Field Operations
Mike Farley, Assistant Deputy Director, ODAA
Tim O' Neil, Chief of Staff
Sarah Laylo, ChiefNISP Team
Edna Green, ISFO Resource Advisor

ISPP (1 PAX)
Mr. Drew Winneberger

CI (1 PAX)
Mr. Bill Stephens

SETA (1 PAX)
Kevin Jones

Communications (2 PAX)
Cindy McGovern, Office of Communications
Beth Alber, Office of Communications

HR(3 PAX)
Julie McGovern, Deputy Director of Human Resources
Elizabeth Bruton-Pollard, Employee Relations Specialist
James Fulmer, Chief Operations Officer

EEO (1 PAX)
Carolyn Lyle, EEO Manager

OCIO (3 PAX)
Dave Cole, Chief Information Officer
Tom Ashley, OCIO
Kevin Baker, OCIO

OGC (1 PAX)
Jay Fraude, General Counsel

13
IG (1 PAX)
Gary Morgan, Inspector General

SSD (1 PAX)
Jim Crail, Director, Support Services

FM (2 PAX)
Dewanda Marlow
Shridhar Kuchimanchi

DISCO (15 PAX)

Virginia Heimrich, Director DISCO
James O'heron, Deputy Director, DISCO
Angela Martin, Chief, Facility Clearance Branch
Steve Demarco, Chief, Personnel Security Division
Phu Nguyen, Chief, Process Improvements Office
Juan Carrillo, Chief, Facility Clearance Division
Thomas Trimble, Branch Chief
Tim Stires, Branch Chief
Edna Chrisman, Branch Chief
David Hunt, Branch Chief
Dedra Lee, Branch Chief
Leighton Pulliam, Branch Chief
Richard Metrey, Branch Chief
Brett Huett, Branch Chief
Mary Talbert, Branch Chief

Northern Region (11 PAX)

Mike Halter, Regional Director
Cheryl Matthew, Regional Operations Manager
David Berglund, Regional DAA
Joseph Cashin, Philadelphia, PA, Field Office Chief
Bart Cawley, Boston, MA, Field Office Chief
Alice Kispert, Mt. Laurel, J, Field Office Chief
Donna Walker, Detroit, MI, Field Office Chief
Bruce Lafferty, Mt. Laurel, NJ, Field Office ISSP Team Lead
Michelle Fonville, Philadelphia, PA, Field Office ISSP Team Lead
Hung Phan, Andover, MA, Field Office ISSP Team Lead
Paul Thomas, Boston, MA, Field Office ISSP Team Lead

Capitol Region (10 PAX)

Chris Forrest, Regional Director
Shelly Kozacek, Regional Operations Manager
Heather Green, Linthicum, MD, Field Office Chief
John Pennington, Chantilly, VA, Field Office Chief
Matthew Roche, Crystal City, VA, Field Office Chief

14
Regina Hellmann, Chantilly, VA, Field Office Chief
Julia Ruffini, Linthicum, MD, Field Office Chief
Sharon Dondlinger, Crystal City, VA, Field Office Chief
Jamie Davis, Linthicum, MD, Field Office ISSP Team Lead
Thomas Johnson, Crystal City, VA, Field Office ChiefiSSP Team Lead

Southern Region (15 PAX)

Al Sanchez, Regional Director
Jennifer Norden, Regional Operations Manager
Randy Riley, Regional DAA
Frank Malafarina, Division Chief CI
Jay Cable, Deputy Division Chief CI
Kirk Paulsen, Smyrna, GA Field Office Chief
Mark Schoenig, Huntsville, AL Field Office Chief
Beth Whatley, Virginia Beach, VA Field Office Chief
Ed Wheeler, Melbourne, FL Field Office Chief
Richard Hibbs, San Antonio, TX Field Office Chief
Regina Johnson, Irving, TX Field Office Chief
Heather Simms, St. Louis, MO Field Office Chief
Daniel Van Aulen Melbourne, FL ISSP Team Leader
Terry Brasel, Huntsville, AL ISSP Team Leader
Andy Kesavanathan, Smyrna, GA ISSP Team Leader

Western Region (13 PAX)

Karl Hellmann, Regional Director
Nancy de la Garza, Regional Operations Manager
Timothy Weaver, RDAA
Michael Stell Colorado Springs, CO Field Office Chief
James Dixon, Phoenix, AZ Field Office Chief
Debra Habel, Cypress, CA Field Office Chief
Clarence Hollingsworth Pasadena, CA Field Office Chief
Renee Pilson, San Diego, CA Field Office Chief
Tom Montero, San Diego, Division Chief CI
Ronald Donley, Tucson, AZ ISSP Team Lead
James Sexton, San Diego, CA ISSP Team Lead
Joe Webb, Cypress, CA ISSP Team Lead
Henry Yeh, Sunnyvale, CA ISSP Team Leader

15