Warrensville Heights Lawsuit
Warrensville Heights Lawsuit
Warrensville Heights Lawsuit
BYRD
CUYAHOGA COUNTY CUERK OF COURTS
1200 Ontario Street
Cleveland, Ohio 44113
vs.
Judge: NANCY A. FUERST
CITY OF WARRENSVTT T E HEIGHTS, ET AL.
Pages Filed: 18
Plaintiff Boris Morrison, Administrator of the Estate of Betty L. Morrison, for his
1. Boris Morrison has been appointed Administrator of the Estate of Betty L. Morrison
(the “Estate”) by the Cuyahoga County Probate Court. Plaintiff continues in such capacity to date.
Plaintiff brings this wrongful death and survivorship action as the personal representative for the
exclusive benefit of the Estate and the surviving beneficiaries of the deceased.
2. Until her death on September 5, 2017, Betty Morrison (“Betty”) resided at 19219
3. Betty worked at Shaw High School for thirty-five years, and at the time of her death
located in Cuyahoga County, Ohio with its office located at 4301 Warrensville Center Road,
5. Defendant Herbert Waugh, Jr. (“Chief Waugh”) is, and was at all times relevant
6. Defendant Bradley D. Sellers (“Mayor Sellers”) is, and was at all times relevant
hereto, the duly elected Mayor of the City of Warrensville Heights, Ohio.
10. Venue is proper in this Court and this Court has jurisdiction over this claim and the
Defendants because, among other reasons, Cuyahoga County is where the activity that gave rise
to the claims for relief occurred, where all or part of the claim for relief arose and is where the
11. For many years, the City of Warrensville Heights’ emergency response and
dispatch services have suffered from, among other things, systemic and widespread failures, lack
of properly functioning and/or up-to-date equipment, a total absence of needed and appropriate
procedures, guidelines and protocols, non-existent and/or woefully inadequate training and
12. These systemic failures and widespread problems have been known to the City, its
Mayor, its Fire Chief and other city officials for years. Until the unfortunate, premature and
entirely unnecessary death of long-time Warrensville Heights resident Betty Morrison (Betty died
on September 5, 2017 of respiratory failure while helplessly waiting at her front door for
Warrensville Heights paramedics to respond to her 911 call for help for an asthma attack), repeated
complaints about the failures and problems at the Warrensville Heights Fire Department went
completely ignored. The City of Warrensville, its Mayor, its Fire Chief and other city officials
chose to look the other way, and there were no steps taken to remedy or abate the ongoing, known
services.
13. On January 18, 2018, after complaints were received from Betty’s family, Mayor
Sellers finally asked the Cuyahoga County Sheriff’s Office to investigate the circumstances
14. Following its investigation, the Cuyahoga County Sheriff Department issued a
report (the “Investigation Report”), attached hereto as Exhibit A and incorporated herein by
reference. Although the Sheriff’s Department concluded that the conduct of the City and its
employees in connection with Betty’s death did not rise to the level of criminal misconduct, the
Investigation Report detailed a host of systematic and widespread failures at the Warrensville
Heights Fire Department—particularly as it relates to the City’s firefighters being dispatched and
responding to incorrect addresses, delaying timely and potentially life-saving emergency services
inside Station 1 to no computers or linked GPS units inside any Engine, ladder or
Squad. [Firefighters] have to hope that Speakers are working to hear the address
of a call they are being dispatched to. There is no system of checks and balance. If
address. There is a check when [firefighters] radio to dispatch they are enroute to a
call but if dispatch does not hear this traffic and does not respond or doesn’t make
sic.
15. Firefighter Kaminsky told the Cuyahoga County Sheriff that Warrensville Heights
commonly has problems with firefighters being dispatched or responding to the wrong address in
response to 911 calls. He stated that, at least a couple times a month, there are problems with
firefighters being dispatched to or responding to the wrong address, delaying critical, potentially
life-saving emergency treatment. Firefighter Kaminsky stated that these problems never happened
16. The Investigation Report also uncovered that the Warrensville Heights Fire
Department:
Lacks training.
Lacks computers in its vehicles, GPS, or any modern methods for providing EMS
service.
communicated accurately.
Relies upon inadequate and overwhelmed dispatchers who leave the desk every
twenty minutes.
Relies on pieces of scratch paper, if any are around, to record the addresses for
17. Warrensville Heights emergency dispatchers work in shifts of only one person at a
time.
preparing and maintaining the records of stolen property, and oversight of prisoners, including
19. The dispatchers are inadequately trained and do not follow any set of policies,
procedures or guidelines.
20. The Investigation Report noted that the single dispatcher can easily become
overwhelmed with his or her responsibilities due to the amount of calls for service, both for police
21. Warrensville Heights’ firefighters have repeatedly complained about the systemic
problems with the City’s emergency response and dispatch services. These complaints have been
directed specifically to Chief Herb Waugh for years, and the ongoing problems have been raised
22. Firefighter Patrick told the Sheriff that it is a fairly regular occurrence that they will
transmit radio traffic without any response at all from dispatch. Firefighter Jordan gave the Sheriff
an example of an EMS call in the summer of 2017 involving gunshots, during which firefighters
were unable to get a hold of dispatch because the dispatcher was inside the jail performing required
inmate care duties. He said he was in fear for his life during the incident.
times a week. He said, “We are working in the blind and relying 100% off understaffed and maybe
untrained people.”
24. Dispatcher Hamilton chose not to cooperate with the Sheriff’s investigation.
25. The Investigation Report notes that, despite multiple requests, the Sheriff was never
provided with any policies or procedures regarding dispatching of calls, emergency response
26. That is because they do not exist. The Warrensville Heights Fire Department has
no policies or procedures.
27. The Warrensville Heights Fire Department also does not have any kind of training
28. Kaminsky, Rancourt, Patrick and Jordan all stated that they received no training,
and that firefighters simply learned on the job. They also stated that there were no policies and
procedures in place except for an evacuation plan, and that the way things are done is
broken.
30. Firefighter Kaminsky told the Cuyahoga County Sheriff that, “the system in place
that we have is archaic and to provide better care to our residents it needs to be upgraded.”
down the address that the firefighters need to respond to on a piece of scrap paper or “whatever is
32. Sometimes the address is called over the intercom but often the intercom does not
work.
33. Firefighter Patrick told the Cuyahoga County Sheriff that the processing and
dispatching of calls has not changed in his twenty-three years with the Warrensville Heights Fire
Department.
34. Firefighter Patrick stated, “Everyone has played telephone as kids but well we got
that in a real-life emergency situation and it just doesn’t work out, and that was 1960s technology
35. Firefighter Jordan also told the Sheriff that Warrensville Heights has faulty only-
sometimes working speakers that make it difficult to hear radio traffic in the station, and no
36. Firefighter Jordan stated that these issues are not a secret to anyone, including Chief
Waugh.
37. Firefighter Kaminsky has worked for seven fire departments and ranks
Warrensville Heights as the worst in terms of overall equipment, efficiency, leaders, policies and
procedure. He explained to the Sheriff that Warrensville Heights has old equipment, no guidelines,
no policies and procedures, and lack of training and lack of education. He explained that he is
unaware of any other emergency response or dispatch service that uses a “scratch sheet of paper”
to record the address to which firefighters are to respond to provide potentially life-saving medical
treatment.
which have been logged through meetings and officers and emails. He stated that the wide-ranging
39. On the morning of September 5, 2017, Betty Morrison, a 71-year-old, long time
resident of Warrensville Heights, called 911, reported she was having an asthma attack, and that
40. Betty was having a difficult time breathing, but she can be clearly heard giving her
41. The City’s dispatcher, Hamilton, who answered Betty’s 911 call, repeated back the
address of “19219 Lanbury,” and said that she would be sending the squad.
43. Upon information and belief, Hamilton then called the Warrensville Heights fire
station regarding Betty and her immediate need for emergency medical services.
44. There are no records of any call from Hamilton to the fire station because the
recording system at the fire station does not work whenever a dispatcher uses the speakerphone,
and it appears that in this case Hamilton used the speakerphone to call the fire station.
45. In Warrensville Heights, emergency medical service is dispatched from the fire
46. Warrensville Heights has two fire stations, but the second fire station was closed
Warrensville Heights firefighters were returning from a call for fire service at 4901 Galaxy
48. This meant that the firefighters had to return to the fire station, park the ladder truck
they used to respond to the fire service call, change out of Turn Out Gear, and take a different
49. The report from the fire service call (Report 17-0002208) states that the firefighters
left 4901 Galaxy Parkway, Warrensville Heights, Ohio 44128 at 9:30 a.m.
50. 4901 Galaxy Parkway is approximately ten minutes away from the fire station,
which is located at City Hall at 4301 Warrensville Center Road, Warrensville Heights, Ohio 44128.
51. According to the run report of the EMS service to Betty (Report 17-0002209), the
52. The times recorded in the Warrensville Heights Fire Department’s reports from
53. There is a recording of Rancourt and Kaminsky radioing dispatcher Hamilton when
they left the fire station. In the recording, the firefighters state, “responding to 19419 Lanbury”
and Hamilton responds, “9:42,” which is meant to be an acknowledgment, and to mark the time.
54. Hamilton did not correct the incorrect address given by the firefighters.
55. Rancourt and Kaminsky radioed dispatch sometime later and stated, “on scene.”
Hamilton did not respond. A recording of this transmission is listed as occurring at 9:43 a.m.
Heights Fire Department, Rancourt and Kaminsky were not in fact “on scene,”—they had arrived
57. It is unknown how much time had passed at this point, but sometime later Rancourt
and Kaminsky radioed dispatch again and stated, “can we get an address check on this please?”
and Hamilton responded, “19219. 19219.” A recording of this transmission is listed as occurring
at 9:45 a.m.
58. Recordings of radio calls from the firefighters to dispatch on the morning in
question include time stamps indicating that Rancourt and Kaminsky were enroute to the wrong
address at 9:40:43 a.m., that they arrived at the wrong address at 9:43:46 a.m., that they checked
for the correct address at 9:45:59 a.m., and that they did not arrive at the correct address until at
59. Hamilton stated in a recorded transmission that Rancourt and Kaminsky did not
60. The resident of 19419 Lanbury states that Rancourt and Kaminsky were at her
house for approximately ten minutes before leaving for Betty’s house. She stated that Rancourt
and Kaminsky talked to her at her door for a few minutes, and then sat in the ambulance for several
minutes. The resident states that Rancourt and Kaminsky did not seem to be in any hurry at all.
She stated that there was no urgency from Rancourt and Kaminsky, and that they walked away
61. So, it is not clear exactly when Rancourt and Kaminsky actually arrived at Betty’s
house, but whenever it was, it was too late. When Rancourt and Kaminsky arrived at 19219
Lanbury, they found Betty unresponsive, pulseless and not breathing. Rancourt and Kaminsky
Betty.
62. Betty was then transported to Southpoint Hospital in Warrensville Heights, where
63. Betty’s death was the direct and proximate result of the late and delayed emergency
medical treatment.
64. Rancourt and/or Kaminsky thereafter prepared the official EMS run report relating
to Betty’s 911 call. The run report states that the firefighters left the fire station to respond to
Betty’s call at 9:40 a.m. and arrived at 19219 Lanbury at 9:44 a.m. The times listed in the
Warrensville Heights Fire Department run report are false, since Rancourt and Kaminsky were
still at the wrong address at 9:44 a.m. and had not arrived at Betty’s house for at least several more
minutes. The fact that the firefighters went to the wrong house was not even mentioned in the run
report.
65. Upon information and belief, the Warrensville Heights Fire Department run report
was intentionally falsified to conceal the fact that Betty did not receive timely emergency medical
treatment.
66. Plaintiff incorporates all the statements and allegations contained in the foregoing
67. The City knew that the inadequate, untrained and overworked personnel, the lack
of any policies or procedures, and the inadequate resources and technology were causing harm to
responding to the wrong addresses. The City knew that its firefighters were regularly responding
to deadly and dangerous situations and were unable to contact dispatch at critical times. These
69. The City’s decision to do nothing in the face of continued complaints from
firefighters, and direct knowledge of dangerous incidents, constitutes acting with a deliberate
70. The City’s intentionally deviated from a clear duty or from a definite rule of
conduct, acted with a deliberate purpose not to discharge some duty necessary to safety, and
resulting injury.
71. The City failed to exercise any care toward those to whom a duty of care is owed
72. The City’s acts or omissions were in bad faith, willful, wanton, and reckless.
73. The City’s willful, wanton and reckless acts or omissions directly and proximately
74. The City’s willful, wanton and reckless acts or omissions directly and proximately
75. The City is liable for the willful and wanton misconduct of its dispatchers, first
responders, EMTs, and paramedics, including, without limitation, Hamilton, Kaminsky and
Rancourt. The City is liable for the willful and wanton misconduct of Mayor Sellers and/or Chief
Waugh.
76. Plaintiff incorporates all the statements and allegations contained in the foregoing
77. Firefighters Kaminsky and Rancourt, Mayor Sellers, Chief Waugh and dispatcher
Hamilton (collectively, the “Individual Defendants”) knew that the inadequate, untrained,
unsupervised and overworked personnel, the lack of any policies or procedures, and the inadequate
resources and technology were causing harm to the residents of Warrensville Heights.
78. The Individual Defendants knew that firefighters were dispatched or responded to
incorrect addresses on a regular and recurring basis. The Individual Defendants knew that
firefighters were regularly responding to deadly and dangerous situations and were unable to reach
79. The Individual Defendants knew that other fire departments were not run this way,
and they knew what policies and procedures needed to be adopted to avoid a serious risk of harm.
80. Kaminsky and Rancourt’s failure to make any effort whatsoever to verify the
address that the firefighters were responding to, or at a minimum, to get a confirmation of the
address from dispatch when radioing the incorrect address, demonstrates a conscious disregard of
or indifference to a known or obvious risk of harm to another that is unreasonable under the
harm that is unreasonable under the circumstances and is substantially greater than negligent
conduct.
when then realized they were at the wrong address, knowing that Betty was in desperate need of
to a known or obvious risk of harm that is unreasonable under the circumstances and is
83. Mayor Sellers’ and Chief Waugh’s failure to make any effort to create policies or
procedures for verifying the address that firefighters are responding to, or at a minimum to get a
confirmation of the address from dispatch when radioing the incorrect address, demonstrates a
84. Mayor Sellers and Chief Waugh’s failure to implement policies, procedures,
training or education, and their failure to provide the City’s firefighters with safe procedures and
technology for dispatching and responding to emergency situations constitutes wanton misconduct
unreasonable under the circumstances and is substantially greater than negligent conduct.
85. Mayor Sellers and Chief’s Waugh’s decision to do nothing at all to abate or remedy
the systemic and widespread failures with the City’s emergency response and dispatch services,
even though they knew the Fire Department was being operated in a dangerous and unsafe manner
with untrained and/or unsupervised personnel, no policies or procedures and dangerously outdated
resources and technology, constitutes acting with a deliberate purpose not to discharge a duty
necessary to safety.
86. The Individual Defendants’ decision to do nothing even though they knew the Fire
Department was being operated in an unsafe manner constitutes acting with a deliberate purpose
conduct would in all probability result in injury and therefore their actions constitute wanton
misconduct.
87. Kaminsky and Rancourt intentionally falsified the times on the report of the EMS
service to Betty, and did not disclose the report that they went to the incorrect address.
88. The Individual Defendants intentionally deviated from a clear duty or from a
89. The Individual Defendants acted with a deliberate purpose not to discharge some
duty necessary to safety, and purposefully engaged in wrongful acts with knowledge or
90. The Individual Defendants failed to exercise any care toward those to whom a duty
of care is owed in circumstances in which there is great probability that harm will result
91. The Individual Defendants’ acts or omissions were in bad faith, willful, wanton,
and reckless.
92. The Individual Defendants’ willful, wanton and reckless acts or omissions directly
93. Betty died as a direct and proximate result of the Individual Defendants’ willful,
94. Plaintiff incorporates all the statements and allegations contained in the foregoing
95. Betty died as a direct and proximate result of the bad faith, willful, wanton, and
conduct of the Defendants, Betty’s beneficiaries have suffered, and will continue to suffer,
damages for the loss of her society over her life expectancy, including the loss of companionship,
care, assistance, protection, advice, guidance, counsel, instruction, training and education.
97. As a direct and proximate result of Betty’s wrongful death, Betty’s beneficiaries
suffered damages for, among other things, loss of support and loss of prospective inheritance.
98. As a direct and proximate result of Betty’s wrongful death, Betty’s beneficiaries
have suffered, and will continue to suffer, damages for mental anguish and emotional trauma.
99. As a direct and proximate result of Betty’s wrongful death, Betty’s beneficiaries
and/or the Estate have incurred expenses necessary for Betty’s funeral and burial.
COUNT IV - SURVIVORSHIP
100. Plaintiff incorporates all the statements and allegations contained in the foregoing
101. As a direct and proximate result of Defendants’ willful, wanton and reckless
102. As a direct and proximate result of Defendants’ willful, wanton and reckless
conduct, Betty suffered severe and conscious emotional and mental pain, and fear of impending
death.
follows:
III. As to Count III, a judgment in favor of Plaintiff, and against the Defendants in an
IV. As to Count IV, a judgment in favor of Plaintiff, and against the Defendants in an
V. On all Counts, interest, reasonable attorney’s fees, punitive damages, costs, and
such other and further relief as this Court deems just and appropriate.
Respectfully submitted,
JURY DEMAND
The Plaintiff demands trial by jury on all claims by the maximum number ofjurors allowed
by law.