BPP Basic and Common Activity Sheet

COLLEGE OF BUSINESS EDUCATION SCIENCE AND TECHNOLOGY INC.
BURGOS ST. DISTRICT II, CAUAYAN CITY, ISABELA
BASIC COMPETENCIES
UNIT OF COMPETENCY 1. PARTICIPATE IN WORKPLACE COMMUNICATION
LESSON 1.1: The Foundation of Communication

Activity 1.
I. Identification: Write your answers on the space provided before the number.
________________1. It is an act between the sender and the receiver of the message.
________________2. It presents that communication is not only a two-way process but it has a “field of
experience” which includes our cultural background, ethnicity, geographic location, extend of travel and
-general personal experiences.
________________3. The speaker who uses every gimmick and technique in the presentation.
________________4. The speaker who drags his speech in a seemingly endless manner.
________________5. The speaker who keeps an eye on the precision of his presentation.
I. TASK
1. Write a simple speech about your thoughts as a TESDA Trainee of CBEST.
Lesson 1.2. Functions of Communication

II. TASK
1. From the three models of communication process, choose one model and make a simple
conversation. Write a dialogue box following the elements of the chosen model.
Lesson 1.3. Modes of Communication

III. Task (Essay)
1. Which one do you think is the most useful mode of communication? Why? Provide a factual
reason for your claim, set an example and even a scenario. Your essay should consist of a
minimum of 100 words and a maximum of 150.
Essay Criteria:
Organization---------------------------------------- 20%
Support and Development Ideas---------------- 35%
Clarity----------------------------------------------- 20%
Style------------------------------------------------- 15%
Mechanics----------------------------------------- 10%
UNIT OF COMPETENCY 2. PARTICIPATE IN WORKPLACE MEETINGS AND

DISCUSSIONS
LESSON 2. 1. Business Meetings, Protocols and System
Task 2. 1. Take down of your tasks and responsibilities as trainee of CBEST.
Lesson 2.2 Tasks and Responsibilities
Task 2. 2. 1. Enumerate at least 5 responsibilities of the presiding officer.
2. Enumerate at least 5 responsibilities of the members.
UNIT OF COMPETENCY 3: COMPLETE RELEVANT WORK-RELATED

DOCUMENTS
Lesson 3. 1 Business Letters.
Task 3. 1 Prepare your own bio-date and identify your assets or central selling points. Based on this,
write a letter of application.
Lesson 3.2 Technical Writing
Task 3.2 Give the correct form of the verb in the parenthesis.
______________1. Everyone (be) here to observe the progress of the transfusion of medicine to
the patient.
_____________2. Everything (be, past tense) in order when we left.
______________3. All of the students (have) left.
______________4. All of the rice (have) been eaten or sold.
______________5. The major cause of accidents (be) drunkenness.
______________6. Ten percent of the population (be) Muslims.
______________7. The majority of my friends (play) gold during weekends.
______________8. A number of students (have) dropped of school.
______________9. The boy, along with his friends, (be) being counseled.
_____________10. A majority of votes (be) needed to win
Lesson 3.3 Forms and Examples
Task 3.3 Identify the following:
1. A non-bound form (not related to any table) that gives you access to many of the other forms
that are related to a functional area.
2. A specialized version of the tabular form.
3. A multi-record form that enables you to view multiple records from a table and edit them.
4. A one-record form that enables you to view but not edit information.
5. A form which lets you view and edit one record in a table at a time.
COLLEGE OF BUSINESS EDUCATION SCIENCE AND TECHNOLOGY INC.
BURGOS ST. DISTRICT II, CAUAYAN CITY, ISABELA
COMMON COMPETENCIES
UNIT OF COMPETENCY : PERFORM WORKPLACE AND SAFETY PRECAUTIONS
Learning Outcome 1: FOLLOW WORKPLACE PROCEDURES ON HEALTH AND SECURITY

LESSON 1.1 ACTIVITY 1. FOLLOW HEALTH, SAFETY AND SECURITY PROCEDURES
LESSON 1.2 ACTIVITY 1: IDENTIFY BREACHES IN HEALTH, SAFETY AND

SECURITY PROCEDURES
LEARNING OUTCOME 2: DEAL WITH EMERGENCY SITUATIONS
LESSON 2.1: RECOGNIZE EMERGENCY AND POTENTIAL EMERGENCY
SITUATIONS
LESSON 2.2: SEEK ASSISTANCE WHERE APPROPRIATE
LEARNING OUTCOME 3: MAINTAIN SAFE PERSONAL PRESENTATION

STANDARDS
LESSON 3.1 PERSONAL PRESENTATION
UNIT OF COMPETENCY: OBSERVE WORKPLACE HYGIENE PROCEDURES
LESSON 1.1 PRACTICE PERSONAL GROOMING AND HYGIENE
LESSON 1.2. HANDLING FOOD

ACTIVITY 1: Fill-in the blanks.
1. Food poisoning bacteria grow and multiply fastest in the temperature danger zone between
______ and _______.
2. Use a _________ to check the temperature in your fridge.
3. _______________ which may be caused by leaving potentially hazardous food in the
Temperature Danger Zone for too long while it is being processed, or failing to cook food at the
correct temperature.
4. Using __________ chopping boards to reduce the likelihood of cross contamination
5. __________ storage is used for fruit and vegetables, dairy products, meat and all other
potentially hazardous foods.
ACTIVITY 2. ENUMERATION.
1-3. What are the three basic storage methods?
4-7. What are the general requirements in relation to maintaining the safety of food while it is
being handled, processed or prepared?
8-10. What are the practices in storing food when it comes to First in, First Out stock Rotation?
LESSON 2. 2 PROPER WASTE DISPOSAL

Activity 1. Identification.
1. This refers to the removal rubbish from inside the premises.
2. This refers to ensuring rubbish and food waste in outside (externa) bins and/or dumpers is
removed from the premises.
3. This practice helps prevent access to food waste by pests and vermin.
ACTIVITY 2. ESSSAY.
1. Why is it that it’s standard practice for all venues to re-cycle their waste wherever possible?
2. How will you maintain the cleanliness and orderliness of your working area?
UNIT OF COMPETENCY: PROVIDE EFFECTIVE CUSTOMER SERVICE

LEARNING OUTCOME 1: APPLY EFFECTIVE VERBAL AND NONVERBAL
COMMUNICATION SKILLS TO RESPOND TO CUSTOMER NEEDS
LESSON 1. PERSONALITY DEVELOPMENT
ACTIVITY 1. OPEN-ENDED QUESTIONS
1. If you face a problem at work, what is the first thing you should do?
2. If you could only change one thing about yourself, what would it be?
3. How will you handle customers who are loud and aggressive?
LEARNING OUTCOME 2: PROVIDE PROMPT AND QUALITY SERVICE TO
CUSTOMER
LESSON 1. COMMUNICATE WITH CUSTOMERS
ACTIVITY 1. OPEN-ENDED QUESTIONS
1. How will you build rapport to your customer?
2. Why is active listening important in dealing with customers?
3. What is the best way in communicating your customers?
LESSON 2. RESOLVING CUSTOMER COMPLAINTS
ACTIVITY 1. ENUMERATION
1. Give the 7 steps in resolving a customer complaint?
ACTIVITY 2. SOLVING A COMPLAINT. The following scenarios are examples of
customers complaints. Now, think some ways on how you are going to fix it.
1. A customer went to your establishment to return the cake you have just delivered. She is
complaining about the design of the cake and she wants you to change it right away. How will
you fix this complaint?
2. A customer is complaining about the delayed shipping of your product. How will you handle
this complaint?

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COLLEGE OF BUSINESS EDUCATION SCIENCE AND TECHNOLOGY INC.

BURGOS ST. DISTRICT II, CAUAYAN CITY, ISABELA

LESSON 1.1: The Foundation of Communication

Lesson 1.2. Functions of Communication

Lesson 1.3. Modes of Communication

UNIT OF COMPETENCY 2. PARTICIPATE IN WORKPLACE MEETINGS AND

UNIT OF COMPETENCY 3: COMPLETE RELEVANT WORK-RELATED

Lesson 3.3 Forms and Examples

Task 3.3 Identify the following:

Learning Outcome 1: FOLLOW WORKPLACE PROCEDURES ON HEALTH AND SECURITY

LESSON 1.2 ACTIVITY 1: IDENTIFY BREACHES IN HEALTH, SAFETY AND

LESSON 2.2: SEEK ASSISTANCE WHERE APPROPRIATE

LEARNING OUTCOME 3: MAINTAIN SAFE PERSONAL PRESENTATION

LESSON 1.2. HANDLING FOOD

LESSON 2. 2 PROPER WASTE DISPOSAL

UNIT OF COMPETENCY: PROVIDE EFFECTIVE CUSTOMER SERVICE

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