Orange: Your Handy User Guide
Orange: Your Handy User Guide
Orange: Your Handy User Guide
Hello!
Congratulations and welcome to the ZOL Fibroniks family!
A world of super fast speeds, reliable internet connectivity and a first class
experience awaits you.
This guide is to assist and familiarise you with the service that you have
signed up for.
CONTENTS
Your ZOL Details 2
How to set-up 3
Account Payments 6
myZol 7
______________________________________________________
(If Wi-Fi network name and SSID have not been provided by
installer, use those provided on the sticker underneath the
1ONT fibre modem.)
To manage your account online or on your mobile device and to register devices for Fibroniks
on the Go (for use at our ZOLspot locations), you will need to create a myZOL account. You can
do this by going to www.zol.co.zw and then clicking on the myZOL icon or by downloading the
myZOL app (available both on Play Store and App Store).
HOW TO SET-UP
2.
Once connected, the set up will look
similar to the diagram:
4.
Are you the DIY type?
a. Remove the plug from the ATB box inlet and from
the port labelled Optical at the back of the ONT
Fibre modem.
..continued
Getting connected
The ONT provided broadcasts Wi-Fi in your home/office. Kindly refer to our Wi-Fi disclaimer
section at the back of the sign up form, regarding Wi-Fi coverage. The modem also comes with a
phone port Tel 1, where you can connect a phone. (See diagram below)
(Devices that require cable connections are usually not Wi-Fi capable
e.g. DSTV Explorer decoder, TV etc. However, this setup can also be
used as a preferred option for Wi-Fi capable devices)
1) Locate the 4 Ethernet ports located at the back of the modem labelled as LAN1
right up to LAN4. Only LAN1 is active by default. Should you like all ports
activated, please
contact the Call Centre
for assistance.
allocates dynamic IP
settings by default and LAN 1 LAN 2 LAN 3 LAN 4 TEL1 TEL2
2. Never reset the modem by pressing the RESET button as this will remove all configurations
from the modem.
3. Do not cover the modem as this blocks the ventilation of the modem circuitry.
4. Avoid changing the modem location as it may damage the patch cable.
123 123 # 0
*
ACCOUNT PAYMENTS
Payments to ZOL Zimbabwe (ZOL) can be made in the following ways:
1. Ecocash Online - This is the most convenient way to pay ZOL. Go onto
https://pay.zol.co.zw/econet/, or on the EcoCash instant payment link on your invoice.
2. Online Payments - You can now pay via VISA, Mastercard, Telecash or Zimswitch using
Paynow, an online financial services platform. Go to https://pay.zol.co.zw/paynow/
to make your payment.
myZOL
..continued
Bank Branch Account
Number
USD Account #, 240064332
NMB Bank Eastgate
SWIFT CODE NMBLZWHX
USD Account #, 0222039070450
Stanbic Bank Nelson Mandela SWIFT CODE SBICZWHX
9011874559
CABS Platinum Club USD Account #
For all customers that make direct deposits into any of our accounts:
• We will need a copy of the deposit slip as proof of payment.
• Please clearly write on the deposit slip the email address or the customer ID
number of the account to be credited.
• Then send a copy of the deposit slip for our Billing Team's attention to
billing@zol.co.zw.
For those who make direct transfers from their bank to ours:
• Please provide us with the transfer reference number and the exact amount
deposited so we can credit your account.
myZOL
myZOL is an interactive platform that keeps you in touch with all that's happening in your ZOL
universe and helps you manage your ZOL Fibroniks account.
myZOL can be accessed online or through the mobile application (download from Apple Store
or Google Play).
Login with your email address and password and be able to do/view the following:
..continued
• Go onto myZOL.co.zw.
• Click on “Register” and follow the instructions
• Use your ZOL Customer ID (e.g. ZOL-00001) when prompted to do so.
We designed this handy site to save you time and costs of making a phone call or trip to the
local branch office. We hope you find it useful!
2. To view the services that you subscribed for with ZOL, click on My Services. A list of all
the services you are subscribed to will appear. Click on any service to view more
information.
3. Under My Bills you will find a list of in0voices and credit notes (if applicable), the billing
dates, totals, amounts due and payment dates.
..continued
How to register your devices
To link your device to your existing Fibroniks package:
Log onto the ZOL website or the ZOL App and click
MyAccount and go to MyServices.You’ll see a usage
bar for each capped service under your account.
..continued
How do I top up my account?
Please note that simply paying into your ZOL account will not automatically order a top-up
service. You must buy top-ups through the portal or at a ZOLshop for the top-up service to be
added.
CONTEMPORARY ART
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CONTEMPORARY ART
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magna aliqua. Ut enim ad minim veniam, quis nostrud
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commodo consequat.
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consectetur adipisicing elit, sed nostrud exercitation ullamco reprehenderit in voluptate velit
do eiusmod tempor incididunt laboris nisi ut aliquip ex ea esse cillum dolore eu fugiat
ut labore et dolore magna commodo consequat. Duis nulla pariatur. Excepteur sint
aliqua. Ut enim ad minim aute irure dolor in occaecat cupidatat non
veniam, quis consequat. Duis reprehenderit in voluptate velit proident, sunt in culpa qui
nulla pariatur. mollit anim id est laborum. est laborum. aute irure dolor in in voluptate esse cillum officia deserunt officia deserunt mollit anim id
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magna aliqua.
10 GB 60 Days $19
25 GB 90 Days $40
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