Learning Guide # 28: Information Technology Support Service Level I
Learning Guide # 28: Information Technology Support Service Level I
Learning Guide # 28: Information Technology Support Service Level I
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INFORMATION TECHNOLOGY
SUPPORT SERVICE
Level I
LEARNING GUIDE # 28
Unit of Competence: Work with others
Module Title : Working with others
LG Code : ICT ITS1 M08 L02 28
TTLM Code : ICT ITS1 TTLM08 0916
This learning guide is developed to provide you the necessary information regarding the following content
coverage and topics –
Workgroup activities
This guide will also assist you to attain the learning outcome stated in the cover page.
Specifically, upon completion of this Learning Guide, you will be able to –
Learning Activities
1. Read the specific objectives of this Learning Guide.
2. Read the information written in the “Information Sheets 1” in pages 3-4.
3. Accomplish the “Self-check” in page 5.
4. If you earned satisfactory, proceed to “Lap Test on page 6. However, if your rating is unsatisfactory,
see your teacher for further instructions or go back to Activity #1.
5. Do the “LAP test” (if you are ready) and show your output to your teacher. Your teacher will evaluate
your output either satisfactory or unsatisfactory. If unsatisfactory, your teacher shall advice you on
additional work. But if satisfactory you can proceed to Learning Guide 28.
Your teacher will evaluate your output either satisfactory or unsatisfactory. If unsatisfactory, your
teacher shall advice you on additional work. But if satisfactory you can proceed to the next topic.
Group work is a form of cooperative learning which aims to develop student’s knowledge,
generic skills, (e.g. communication skills, collaborative skills, critical thinking skills) and
attitudes. The ability to participate effectively in group work or team work is seen as a desirable
employability skill and should be considered to be part of every learner’s educational experience.
Group work can be a means for acknowledging and utilizing an individual learner’s
additional strengths and expertise.
Teamwork
Communication
Problem solving
Time management
Negotiation
Delegation
Co-operation
Leadership
A job description is a list that a person might use for general tasks, or functions, and
responsibilities of a position. It may often include to whom the position reports, specifications
such as the qualifications or skills needed by the person in the job, or a salary range.
A job description may include relationships with other people in the organization: Supervisory
level, managerial requirements, and relationships with other colleagues.
Goals
A job description need not be limited to explaining the current situation, or work that is
currently expected; it may also set out goals for what might be achieved in future.
Organizational requirements
It is sometimes used to set out a "picture" of the organization in the future. A mission
statement provides details of what is done and answers the question: "What do we do?"
Values: Beliefs that are shared among the stakeholders of an organization. Values drive
an organization's culture and priorities and provide a framework in which decisions are made.
For example, "Knowledge and skills are the keys to success" or "give a man bread and feed him
for a day, but teach him to farm and feed him for life". These example values may set the
priorities of self sufficiency over shelter.
Strategy: Strategy, narrowly defined, means "the art of the general" (from Greek
strategies). A combination of the ends (goals) for which the firm is striving and the means
(policies) by which it is seeking to get there.
Name:____________________ Date:_________________
Instruction: Answer all the questions listed below, if you have some clarifications- feel free to ask your teacher.
Please ask your trainer for the questionnaire for this Self-Check.