Lisa Hatcher 651 Grimes Rd. Mineral Wells TX 76067 (817) 994-1585

Lisa Hatcher
651 Grimes Rd. Mineral Wells TX 76067

(817) 994-1585
Summary of Qualifications
Customer service oriented, well organized, event coordinator, project management, interior design and
client advocate. Emotionally intelligent and trained in Microsoft Office suite of products, SABRE,
eWorkforce, AACORN, Qikres aviation software, and DOT software. Continually learning.
Experience includes excellent customer service while maintaining exemplary job performance, being
very dependable while maintaining a perfect attendance record, and exceptional learning ability with
business processes and computer software.
Objective
To be employed by a company that values employees and has opportunity for growth. I am an
enthusiastic, self-motivated person accustomed to working in all environments, determined with a "get
the job done correctly and make the customer happy” attitude.
Relevant Experience
Hatcher Ranch
Hatcher Ranch, Mineral Wells TX
Ranch Owner/Manager
Manage the day-to-day operations of the ranch. Coordination, scheduling, and procurement.
Set feeding schedules. Manage and maintain the land for use. Oversee maintenance and
operations.
Tarrant County
Tarrant County Administration office, Ft Worth, Texas
Motor Vehicle Clerk II
Customer service, process motor vehicle registration, collect and coordinate motor vehicle
registration for satellite offices, serviced over $100k daily, confirm and balance registration
sheets against actual sold sheets. Access and collect citation penalties, clerical, worked closely
with TxDOT and operator of TxDOT software control system. Customer service was always
utmost importance.
American Airlines
Southern Reservations Office Ft Worth, Texas
Gold, Platinum, AAdvantage Reservation Agent
Assist and advise passengers of AAdvantage account balance, electronic upgrades, account
activity, Citibank AAdvantage, mileage postings. Track travel history for AAdvantage
customers striving for gold or platinum challenges. Book and reserve award travel. Solicit
American Airlines partners successfully transferring the calls. Backup Domestic Sales calls.
Domestic Sales Reservation agent
Assist passengers with inquiries about fares and schedules, arrange new travel reservations, make
changes to existing travel reservations while computing fare difference and change fees.
Reconfirm travel arrangements and seat assignments. Informing passengers of flight information
such as terminal and gates assignments, flight delays, and schedule changes.
DFW Airport, DFW Texas

FAA Federal Airport Security Coordinator
Screened passengers and baggage for potentially dangerous devices and explosives.
American Eagle
Dallas Love Field Dallas, Texas
Ticket Counter and Gate Agent
Ticket sales, re-accommodate passengers, assist passengers with KIOSK systems, weight and
balance. Check passengers for flights and ensure security of the aircraft. Checked bags at the
gate and counter. Meet incoming flights and operate jet bridge. Issued refunds, compute fair
difference and issue vouchers for oversold flight or mechanical issues.
Education / Computer Skills / Special Qualifications

FAA Security Training
Security administration training for screening passengers and baggage, Detecting Explosive
Materials
American Airlines Training
Qikres – Flight reservations, Sabre – Flight reservations, eWorkforce – staff scheduling,
AACORN – Flight reservations
Rockwell phone systems – Agent sign on and statistics, JetNet Non Revenue Travel Planner
CAARE Team member for flight 11 and 77 during September 11, 2001 tragedy. Extensive
training in the field of tragic incidents.
Familiarized with the fleet of American Airlines, Airbus, Boeing, Embraer and SAAB aircraft.
Department of Transportation security clearance.
Computer Skills
Word, Excel, Outlook, Internet literate, Search Engine extraordinaire, Power point, aviation
software
Special Qualifications
Equestrian skilled rider, equestrian events promoter, Parade Coordinator
Hill College, Hill Texas
Ogle Hair Design, Fort Worth Texas
Certificates
American Airlines
Above and Beyond Excellent Customer
Above and Beyond AHT (Average Handling Time)
Above and Beyond Perfect Attendance
Above and Beyond Most Valuable Team Player
PER (Personal Evaluation Record) recognition
FAA DFW
Superior Security
Personal
Volunteer for Elementary Room Captain, Volunteer local city, Read for TOTS program, PTA
Board, asst. volleyball coach for club, Volunteer in the local youth association.
References
Available upon request.

Lisa Hatcher 651 Grimes Rd. Mineral Wells TX 76067 (817) 994-1585

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Lisa Hatcher 651 Grimes Rd. Mineral Wells TX 76067 (817) 994-1585

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Lisa Hatcher

651 Grimes Rd. Mineral Wells TX 76067

DFW Airport, DFW Texas

Education / Computer Skills / Special Qualifications

Department of Transportation security clearance.

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