Surya Anjani Kumar Garimella anjani16@gmail.

com +91-9959444913

17+ years of success leading transformation of business initiatives into technology solutions

Profile Summary
 An experienced IT Professional to oversee all IT (Information Technology) functions. Overall IT
implementations and manage the company’s technology operations and the implementation of
new IT systems and policies.
 An excellent knowledge in IT and computer systems. A solid technical background able to manage
and motivate Team. The ideal experience in creating and implementing IT policies and systems
that will meet objectives.
 The goal is to ensure IT systems and people are effective and functioning within the limits of
budget, time, and specifications of the company.

Key Personal Attributes:

 Excellent communication skills in English; both verbal and written; Ability to present complex or
highly technical issues in simple and easy-to-understand formats.
 A collaborative leader with strategic acumen and problem-solving skills, able to inspire and
motivate colleagues.
 Demonstrable creativity and a commitment to future-proofing service and delivery in a fast
paced, ever-changing environment.
 A Self Starter with the ability to lead and drive change through an organization.
 Ability to build strong relationships and influence decisions with internal and external
stakeholders.
 Experience in analysis, implementation and evaluation of IT systems and their specifications.
 Sound understanding of computer systems (hardware/software), networks etc.
 Experience in controlling information technology budget.
 An ability to think and plan strategically and systematically while recognizing the need to deliver
to the business requirements.
 The ability to be pragmatic while balancing the needs of the organization against security.
 03 years – IT Helpdesk (LT & DT) Services & Client System Maintenance.
 05 years – Maintenance of Server Management & Administration. Deployed Security Appliances
for LAN & WAN in the Gateway Security for seamless Network Connectivity.
 09 years - The areas of Planning, Designing, Implementation and Maintenance of IT
Infrastructure. Implemented and Maintained 4tire Architecture Data Centre along with MPLS
Maintenance for Site-to-Site Integration & Developed Disaster Recovery Site for Data replication

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Employer:
M/s. KSK Energy Ventures Limited, Hyderabad (Sept’2007 – Sept’2019)

KSK Project Detail:

In the modern day environment of cloud and endpoint devices, the concept of perimeter network has
become obsolete. In this regard, KSK Energy Ventures came with a new security strategy to secure the
company’s assets. The infrastructure in Gateway security was relooked and strengthened to prevent the
intrusion attempt to penetrate network access to hack sites and information. The internal
authentication protection are considered to alternatively protect the network, and Server to further
stabilize the overall IT infrastructure. Apart from Firewalls, the spam filter devices at both main DC and
DR site at the Power Project Management company were installed with custom rules to filter out
unwanted mails, spam and hacking including malware like Ransomware, Crypto Locker variants to
name a few. Guest devices were isolated to a separate network to prevent any intrusion and probable
hit with spam/virus or hack scripts. White Listing of all entities was done through Software Restriction
Policies that helps immensely to protect and secure the network and information. Regular Monitoring
and checking for desired configuration states was done. The IT / Security team were instructed to report
any deviations from best practices of protecting the network and systems security using standard SCCM
tools.

Technical Skills:
 Windows Platform - Installing, Configuring and maintaining Windows Server Family.
 SAN & NAS, MS Exchange Server and XenApp Presentation Server by including all versions of
Citrix (XenApp\Desktop) and Citrix Secure Gateway / Web Interface and Thin-Clients for Citrix
Presentation Server.
 End Point Security; Firewall with High Availability Maintenance & Knowledge on Anti-SPAM
Products.
 Backup Media Servers & Maintenance of Autoloaders. Disaster Recovery and Ability in setting up
Recovery Infrastructure.
 Administration & Maintenance of Video & Audio Conference Equipment & Ability to diagnose
Technical problems and identify solutions.
 Dynamic Routing - Configure industry standard dynamic routing protocols, and MPLS network
management with strong monitoring tools experience, Analyse security logs generated by
Intrusion Detection/Prevention Systems (IDS/IPS),
 Working knowledge on ticketing tool - Monitoring, Plans, designs and implements networked
systems, including configurations, and supports/troubleshoots network problems.
 Perform troubleshooting of network and system problems, diagnose, isolate, troubleshoot and fix
technical issues related to network and ensure availability of services to business.

Soft Skills:
 Create and manage all relevant metrics, tracking and reconciliation of SLA, incident/problem
management, application performance.
 Increase the effectiveness and efficiency of support Services through improvements to each
function as well as coordination and communication between functions and work with internal &
external hosting providers to resolve issues on priority.

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 Defining IT Operations Governance in alignment with industry-leading IT Operation standards

such as ITIL, and ensure quality of services are performed to the agreed SLA and responsible for
the delivery of services within the SLAs and KPIs.

Team Management:
 Identifying the requirement, selection, recruitment, induction and periodical interaction to
maintain a safe and secure work environment and to develop career growth.
 Communicates with various responsible teams during testing, actual execution of recovery
procedures and supports the design, development, installation, implementation and
administration of Servers Systems and backup solutions.

Vendor Management:
 The staff works with external vendors to support hardware and software, and responsible for
establishing strong partnerships with those vendors to set clear expectations.
 This includes negotiating access agreements, establishing service level agreements, and ensuring
contracts are in place to support the services provided by the infrastructure team.
 Responsible to identify the IT needs vendor interaction for technical queries and troubleshooting.

Monitoring and Reporting

 A strong monitoring system in place and be able to produce standard reports on the status of the
infrastructure.
 Furthermore, regularly communicate with staff, (what they are doing and how their work relates)
to the success of the organization. By doing this, can bring visibility into work that happens
‘behind the scenes’ when compared with the rest of the organization.
 Conducts training & regular reviews to IT Team Members. Configures alert and monitoring for
critical incidents. Reports for Capacity planning, backup performance and risk analysis.
 To take care of Network security measures from any virus, Trojan, malware attack, Loop over
within Network or external security threats.
 To manage and monitor Consistency & Performance of the Backup, Storage, Security Appliances
(Firewalls & Access Gateway, SPAM Filter), Functionality of DC and DR Servers & Data Replication
and connectivity.
 Frequent communication with IT Team for Policy matters, updates, requirements and L3 support
related to technical issues.

Significant Highlights
 Implemented centralized Biometric Attendance System.
 Planned and actively involved during Servers shifting into new Data Centre with minimum
downtime.
 Maintaining 99.5% Network Availability in third consecutive year.
 Improved Video and Audio Conference connectivity and availability.
 Provided Intercom connectivity between HO and Sites thru VPN as cost effective solution.
 Improving IT Asset management and Call Logging Systems.
 Involving implementing IT Controls, Policies and Procedures.

Achievements:
 Re-organized a system to make it work more efficiently
 Achieved measurable outcomes that add value to the company

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 Trained, inducted or coached new staff members

 Saved travel time & money to the organization in terms of Video Conference System
 Actively contributed on team projects like Site-to-Site Integration
 Contributed to outstanding IT service by enabling online solutions
 Identified a problem and resolved it
 Received awards for outstanding performance to enhanced technology
 Substantially increased helpdesk operations across country
 Developed a new employee orientation program that 100% of the company locations adopted.
 Responded to calls daily and solved 98.9% of their concerns.
 Served in a positive way, receiving two customer service awards in the past year.
 Assisted Internal Team Members in account collection by phone and mail accounts receivables by
20%.
 Created a multi-media Server architecture for streaming programs for LIVE WEBCAST to watch
the show.

Employer: M/s. Veeras Infotek Pvt. Ltd., (September 2002 –August’07)

Job Profile
 Installing Antivirus (Symantec, MacAfee, Secure Synergy & Trend Micro Products)
 Installing Gateway level (Exchange & Lotus Domino Server) and Antivirus for SMTP Gateway and
 InterScan Virus wall & Patch Management (WSUS and Patch Easy) Symantec Web Security to
control ftp, http and https protocols (URL and Content filtering) Group Shield for Exchange and
Lotus
 Creation of Domain Controllers and Configure of Child Domains for same forest
 Exchange Server 2000 and 2003 Servers. Good Exposure to handle Mail Product MDeamon
 Implement Design and Troubleshoot in Citrix Servers & Easy handling in Citrix Presentation
Server.
 Net Backup for Servers using with Veritas and CA Products. High Availability for Disaster
Recovery and Restoration using CA Products.
 Win NT server and Workstation, Win’95, Win’98, Me, Win 2000 Professional and Server.
 Creating User Id’s, Setting Rights and Profiles to single User and Groups. Setting policies.
 Troubleshooting and rectifying the Hardware and the Operating systems problems. Upgrading the
operating Systems by installing the Latest versions.

Roles & Responsibilities:

 Escalated Issues as needed and maintained communication with customer and Technical teams.
Extensively utilized tools to record and track issues.
 Provided online and on-site technical support to clients and internal departments.
 Trained departmental staff in basic technical skills. Handling escalation calls for the team.
 Set up Home Network and provided troubleshooting and full support on Anti-Virus Products &
Security Software.
 Troubleshoot a wide range of technical support issues and connectivity problems such as
authentication, connection speed, e-mail configuration, and loss of synchronization.
 Experience in new employee mentoring, training and coaching.
 Provided support on Windows XP, Windows 2000, Windows 98, Windows vista, Mac OS 9 for
Internet connection.
 Provided e-mail support on Outlook, Outlook Express, Window mail and Mac mail.

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 Surya Anjani Kumar Garimella anjani16@gmail.com +91-9959444913

 Used Citrix meta-frame to access applications and tools. Interacted with Customers For Pre
Checks And Incident Problem Management.
 Proactively Monitored Customer Network By using Red Tool (application) and checked Remote
End Connectivity. Provided On line Support and Assistance to Service Technician to rectify a
problem.
 Installation and configuration of new server hardware, software infrastructure, networks.
 Setting up New users' accounts and profiles and dealing with password issues.
 Sending updated troubleshooting methods and technical information to the team.
 Analysing the Customer satisfaction survey for the team and suggesting the area of improvement.
 Generating the reports for the team performance on a weekly basis on calls handled, tickets
documented survey results.

Academic Profile:

 Post-Graduation - MCA
 Graduation - Bachelor of Arts
 NIIT – Web Centric
 National Certificate of Vocational Course
 ITI – Technical Department
 SSC – X class

Training Completed:

Cloud Concepts from Microsoft Azure and AWS

 Azure Fundamentals
 Completed AWS Fundamentals (Native Cloud) through Coursera
 Azure DevApps
 AWS Associate Architect Professional

CERTIFICATIONS:

 International Cyber Security Institute Certified Network Security Specialist (CNSS)

 Certification of AWS Fundamentals Going Cloud-Native
 Certified IT Service Management Foundation Bridge based on ISO IEC 20000 (Reg.No.5857532)
 ITIL Foundation Certification in IT Service Management (Reg. No. 9980044472979802)
 VMWare Certified Professional
 Symantec Technical Specialist Certification
 Citrix Certified Administrator
 Microsoft Certified Systems Engineer (MCSE )

(G.S. Anjani Kumar)

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