User Manual: Snom 300 - 320 - 360 - 370

User Manual
snom 300 | 320 | 360 | 370
deutsch
english
español
français
italiano
www.snom.com www.snom.com
© snom technology AG 2007
All rights reserved.
For questions regarding the product, please contact your snom Certified Sales Partner.
Also visit us on http://www.snom.com
130907_UMEV21_AF
Table of Contents
Welcome ............................................................................................................................... 1
Copyright .........................................................................................................................................1
Warranty...........................................................................................................................................1
Declaration of conformity .............................................................................................................1
Important User Information................................................................................................. 2
Safety instructions .........................................................................................................................2
Disposal of the product................................................................................................................2
Overview ............................................................................................................................... 3
Hardware Components................................................................................................................3
snom 300 ..................................................................................................................................................... 3
snom 320 ..................................................................................................................................................... 3
snom 360 ..................................................................................................................................................... 4
snom 370 ..................................................................................................................................................... 4
(1) Display ..................................................................................................................................................... 5
(2) Keypad and LEDs .................................................................................................................................. 5
(3) Audio Devices......................................................................................................................................... 9
User Interfaces ............................................................................................................................ 10
User and Administrator Mode.................................................................................................. 10
Documentation ............................................................................................................................ 10
Getting Started ................................................................................................................. 11
Phone Installation........................................................................................................................ 11
Phone Initialization ...................................................................................................................... 12
(1) Hardware Self-Test .............................................................................................................................12
(2) TFTP Update Screen ..........................................................................................................................12
(3A) Automatic Phone Initialization ........................................................................................................12
(3M) Manual Phone Initialization.............................................................................................................14
Registration .................................................................................................................................. 19
Successful Registration ............................................................................................................................19
Unsuccessful Registration .......................................................................................................................19
Idle Screen ................................................................................................................................... 20
Default Idle Screen.....................................................................................................................................20
Customized Idle Screen ...........................................................................................................................20
User Interfaces .................................................................................................................. 22
Phone User Interface ................................................................................................................. 22
Menu Structure ...........................................................................................................................................22
Settings Menu .............................................................................................................................................25
Web User Interface .................................................................................................................... 26
Access ...................................................................................................................................................26
Phone Configuration Changes ...............................................................................................................27
Phone Configuration ........................................................................................................ 28
General Configuration Tasks ...................................................................................................28
Language ...................................................................................................................................................28
Time and Date .............................................................................................................................................29
Keyboard Lock ............................................................................................................................................29
Display Format.............................................................................................................................................30
Display Configuration Tasks ....................................................................................................31
Display Contrast .........................................................................................................................................31
Backlight Mode ...........................................................................................................................................32
Audio Configuration Tasks ....................................................................................................... 33
Volume ...................................................................................................................................................33
Headset Use ................................................................................................................................................34
Ringtones ...................................................................................................................................................35
SIP Identity Configuration Tasks............................................................................................. 38
Adding / Editing Extensions.....................................................................................................................38
Blocking Extensions...................................................................................................................................39
Removing Extensions ................................................................................................................................39
Function Key Configuration Tasks..........................................................................................40
Input fields ...................................................................................................................................................40
Key Types ...................................................................................................................................................40
Maintenance Tasks..................................................................................................................... 46
Administrator Password............................................................................................................................46
Operation Modes........................................................................................................................................46
Firmware Update ........................................................................................................................................47
Reboot ...................................................................................................................................................51
Factory Reset...............................................................................................................................................52
Basic Call Functions ........................................................................................................ 53
Outgoing Calls ............................................................................................................................ 53
Extension (SIP identity) for Outgoing Calls .........................................................................................53
Making Calls ................................................................................................................................................54
Auto Completion (Number Guessing) ..................................................................................................58
Call Completion ..........................................................................................................................................59
Call Termination ..........................................................................................................................................62
Redial ...................................................................................................................................................62
Incoming Calls ............................................................................................................................. 63
Call Indication..............................................................................................................................................63
Accepting Incoming Calls ........................................................................................................................64
Call Waiting .................................................................................................................................................64
Denying Incoming Calls ............................................................................................................................66
Denying Incoming Calls Automatically..................................................................................................66
DND (Do Not Disturb) Mode...................................................................................................................67
Call Forwarding...........................................................................................................................................68
Active Calls .................................................................................................................................. 71
Audio Operation Modes ...........................................................................................................................71
Mute / Unmute.............................................................................................................................................72
Multiple Speaker Mode .............................................................................................................................73
Hold and Resume.......................................................................................................................................74
Call Transfer.................................................................................................................................................76
Conference ..................................................................................................................................................77
Call Recording ............................................................................................................................................78
Advanced Phone Functions ............................................................................................ 79
Hot Desking ................................................................................................................................. 79
Logoff All Users (Extensions/SIP Identities)........................................................................................79
Logon New User (Extension/SIP Identity)............................................................................................80
Directory........................................................................................................................................ 81
Call Lists ....................................................................................................................................... 82
Minibrowser.................................................................................................................................. 83
Availability ...................................................................................................................................................83
Access ...................................................................................................................................................83
Presence ....................................................................................................................................... 84
Changing the Presence State.................................................................................................................85
Contact Presence ......................................................................................................................................86
Voice Mailbox............................................................................................................................... 87
Acoustical Indication..................................................................................................................................87
Visual Indication ..........................................................................................................................................88
Retrieve New Messages...........................................................................................................................88
Extension Monitoring and Call Pickup................................................................................... 89
Busy Lamp Field (BLF) feature ...............................................................................................................89
“Calls” List ...................................................................................................................................................90
Call Pickup ...................................................................................................................................................90
Appendix ............................................................................................................................ 91
Mapping of Context-Sensitive Function Keys ..................................................................... 91
Idle screen ...................................................................................................................................................91
Basic navigation..........................................................................................................................................91
“Edit” / “Enter number” screen ...............................................................................................................92
“Ringing”, “Calling”, “Connected”, “Holding”, “Transfer”, “Conference” screens ....................92
Mapping of Key Events.............................................................................................................. 93
Idle Screen ................................................................................................................................... 94
Accessories.................................................................................................................................. 95
Expansion Module ......................................................................................................................................95
Headsets ...................................................................................................................................................95
Wireless Headset Adapter.......................................................................................................................96
Power Consumption .................................................................................................................. 97
FCC Statement ........................................................................................................................... 97
Endnotes....................................................................................................................................... 98
English
snom 3x0 VoIP Phones User Manual English
Welcome
Welcome to the user guide for the snom3x0 VoIP phones.
This manual describes the available features of the phone when it is connected to a SIP
(RFC 3261) compliant PBX.
The functions and features available with this phone are designed for easy use in many
different phone handling situations. The user manual describes the functions and
features of the snom3x0 VoIP phones as they are programmed for delivery from the
factory. There may be some differences in the way your phone is programmed. Please
consult your system administrator if you need further information.
The latest version of this user guide can be downloaded from:
http://wiki.snom.com/Documentation
L Note: The snom3x0 VoIP phones are IP phones that conform to the SIP standard
(RFC 3261), and they can only be used within a network that supports this type of
phone.
Copyright
All rights reserved. No parts of this publication may be reproduced, stored in retrieval
systems, or transmitted in any form or by any means electronic, mechanical,
photocopying, recording, or otherwise, without prior written permission of the publisher
except in accordance with the following terms:
When this publication is made available on snom media, snom technology AG gives its
consent to downloading and printing copies of the content provided in this file only for
private use and not for redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. snom technology AG will not be liable for
any damages arising from use of an illegally modified or altered publication.
Warranty
SNOM TECHNOLOGY AG MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. snom technology AG shall not be liable for errors contained herein nor for
incidental or consequential damages in connection with the furnishing, performance, or
use of this material.
Declaration of conformity
Hereby, snom technology AG, declares that this phone is in conformity with
the essential requirements and other relevant provisions of the European
R&TTE directive 1999/5/EC.
Details to be found at: http://www.snom.com.
© snom technology AG 2007 Welcome • 1

English
Important User Information

Safety instructions
Save these instructions. Read these safety instructions before use!
L Note: When using your phone or connected equipment, the following basic safety
precautions should always be followed to reduce risk of fire, electrical shock, and
other personal injury.
• Follow instructions in the equipment's user manual or other documentation.
• Always install equipment in a location and environment for which it is designed.
• For locally powered ac electrical outlet use: Only operate within the specified
transformer power voltage indicated. If you are uncertain of the type of power
supplied within the building, consult property management or your local power
company.
• For locally powered AC electrical outlet: Avoid placing the phone's power cable
where it can be exposed to mechanical pressure as this may damage the cable. If the
power supply cord or plug is damaged, disconnect the product and contact qualified
service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1 and for
Australia AS/NZS 60950.1-2003.
• Do not make any changes or modifications to equipment without seeking approval
from the party responsible for compliance. Unauthorized changes or modifications
could void warranties and the user's authority to operate the equipment.
• Do not use the phone to report a gas leak in the vicinity of the leak!
• Do not spill liquid of any kind on the product or use the equipment near water, for
example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming
pool.
• Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
• Do not disassemble the product. Contact a qualified service agency when service or
repair work is required.
• Do not use a phone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local regulations
for disposal of electronic products.
2 • Important User Information © snom technology AG 2007

English
Overview
Hardware Components
The main hardware components of your snom VoIP phone are the display (1), the
keypad with LEDs (2), and the audio devices (3).
snom 300
snom 320
© snom technology AG 2007 Overview • 3

English
snom 360
snom 370
4 • Overview © snom technology AG 2007

English
(1) Display
Features snom 300 snom 320 snom 360 snom 370
Tiltable (0-45 degrees)
Backlight
Two-line LCD Two-line LCD Graphical LCD Graphical LCD
Type
monochrome monochrome monochrome grayscale
Characters / 16 characters 24 characters 128 x 64 240 x 128
pixels per line per line pixels pixels
(2) Keypad and LEDs

The keypad (including LEDs) is grouped in up to 8 functional units:
a) Navigation Keys
b) Alphanumeric Keys
c) Audio Device Control Keys
d) Free Function Keys with LEDs
e) Preprogrammed Function Keys
f) Context-Sensitive Function Keys
g) Message LED
h) Call Indication LED
Each unit is explained in the following subchapters in detail.

English
(2a) Navigation Keys

Use the navigation keys to navigate in the display menus and confirm and cancel
actions.
snom 300 - snom 320 - snom 360 - snom 370
Cancel Up Down Left Right Confirm
(2b) Alphanumeric Keys

Use the alphanumeric keys to enter numbers, letters and special characters. Depending
on the selected input mode (see page 54) you can enter digits, lower / upper case or
special characters.
Input mode snom 300 - snom 320 - snom 360 - snom 370
Digits 1 2 3
Special
Upper case characters
1 ABC2 DEF3
Lower case abc2 def3
Digits 4 5 6
Upper case GHI4 JKL5 MNO6
Lower case ghi4 jkl5 mno6
Digits 7 8 9
Upper case PQRS7$ TUV8 WXYZ9
Lower case pqrs7$ tuv8 wxyz9
Digits 0
Lower / Upper case „space“,”_”,”0”

English
(2c) Audio Device Control Keys

Use the audio device control keys to perform the following actions depending on your
phone type:
snom 300 snom 320 - snom 360 - snom 370
Adjusts the volume see page 33

Volume Volume
Toggles handsfree mode. see page 71

Speaker Speaker
Redials a number. see page 62

Redial
Toggles headset mode. see page 71

Headset
Mutes / unmutes the

see page 72
Mute microphone.
(2d) Free Function Keys
Free Function Keys are programmable keys which can be used for various
functionalities (see page 39). If not otherwise stated the adjacent LED will light when
the assigned functionality is turned on.
snom 300 snom 320 - snom 360 - snom 370
Label LED7 P7
P1 P1 LED1 Label
LED1 L1 Label LED8 P8
P2 P2 LED2 Label
LED2 L2 Label LED9 P9
P3 P3 LED3 Label
LED3 Redial Label LED10 P10
P4 P4 LED4 Label
LED4 Directory Label LED11 P11
P5 P5 LED5 Label
LED5 Transfer Label LED12 P12
P6 P6 LED6 Label
LED6 Mute

English
(2e) Preprogrammed Function Keys

The preprogrammed function keys are preprogrammed as labeled. The following
functions are mapped onto them:
snom 320 - snom 360 - snom 370
Redials a number. see page 62

Redial
Calls up the phone directory. see page 81

Directory
Transfers calls (if supported by your PBX). see page 76

Transfer
Version 6: Calls up the main menu for

Version 6:
configuration changes. Version 7: Not
Menu see page 25
preprogrammed; reserved for future applications.
Establishes a three-party conference call. see page 77

Conference
Places a call on “Hold” or resumes it. see page 74

Hold
Version 6: Calls up the “Maintenance” menu.

see page 25
Settings Version 7: Calls up the “Settings” menu.
Switches call recording on and off
see page 78
Record (if supported by your PBX).
Calls up information about the phones: IP
see page 26
Help address, MAC Address, and Firmware Version
Not preprogrammed.
snom
Switches “DND” mode on and off. see page 67

DND
Retrieves messages from the voice mailbox

see page 87
Retrieve (if supported by your PBX).
(2f) Context-Sensitive Function Keys
The snom 320, snom 360, and snom 370 have context-sensitive function keys (S1 to
S4) below the display. The current function of these keys is indicated by the text or
symbol in the display above each key.
The key context for the idle screen can be customized (see page 18).
For the complete mapping see page 91 “Mapping of Context-Sensitive Function Keys”.
English
(2g) Message LED

The “Message LED” is primarily used to visually indicate new voice messages stored on
the mailbox of your PBX, (see page 87 “Voice Mailbox”).
When the following setting on your phone’s web user interface is set to “ON”, it can
also be used to indicate the activities of your monitored extensions (Dialog State see
page 89 “Extension Monitoring and Call Pickup”) and to visually indicate missed calls.
Setup Preferences General Information

Message LED for Dialog State/Missed Calls: <ON>
Message Type snom 300 - snom 320 – snom 360 snom 370
MWI yellow (blinking) red (blinking)
Incoming Call yellow (blinking) - (see 2h)
Missed Call yellow (steady) yellow (steady)
Dialog State yellow (blinking) yellow (blinking)
Info Message - -
(2h) Call Indication LED
The “Call Indication LED” is only available on the snom 370. It indicates incoming calls
by a flashing red light.
(3) Audio Devices
Your phone is equipped with two different audio devices:
• Casing speaker (3a) and microphone (3b)
• Handset speaker (3c), microphone (3d), and hook switch (3e)
Optionally a headset can be attached as an additional audio device:
• Headset speaker and microphone
The audio Devices can be used in three operation modes:
1. Handset mode activates handset audio devices.
2. Headset mode activates headset audio devices.
3. Handsfree mode activates casing audio devices.
For information on switching audio operation modes, see page 71.
You can only use one microphone for talking, but you can choose uo to two speakers
for listening:
• Handset speaker / casing speaker or
• Headset speaker / casing speaker
For further details see page 73.

English
User Interfaces
The hardware components keypad and display constitute the phone user interface
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. Additionally, each phone has a web user interface to
make calls remotely and to access all configuration settings.
In many instances, it is possible to use both the phone user interface and the web
user interface to operate the phone and change settings; some, however, are only
possible via a phone or web user interface.
Interface Symbol Tasks Links
Phone user • All call functions
See page 22
interface • All basic settings
• All basic and advanced
settings
Web user
• No call functions except See page 26
interface
initiating & terminating
calls
User and Administrator Mode

Your phone can be used in user or administrator mode. Administrator mode is the
default setting with full configuration rights. For further details see page 46 / 47.
L Note: The default administrator password is “0000” (four zeros).
Documentation
The following table shows all documentations available for snom phones.
Format/
Name Contents Where found
Language
Quick Start • Contents of delivery and basic • In phone
-
Guide set up of phone package
• Phone user interface settings
• PDF
3
• Web user interface settings • Download

2
User Manual
• Multilingual
• Basic phone and call functions
L Note: For a complete set of user manuals refer to:

1 0 • Overview © snom technology AG 2007

English
Getting Started
Phone Installation
Install your phone using the “Quick Start Guide” included in the package:
Installation Step snom 300 snom 320 snom 360 snom 370
Check contents of package
Attach the footstand for factory factory factory

horizontal placement fitted fitted fitted
Connect the following
components to your phone
1. Handset via handset cord
2. Optional: Expansion module 4
We recommend this order: 3. Network (+ optional: PoE) via Ethernet cable5
4. Optional: Power supply (if PoE is not used)
5. Optional: PC via 2nd Ethernet cable5
6. Optional: Headset5
Not
Adjust the display angle
applicable
Place the phone on an even,
horizontal surface. Do not
place it on carpets or other
materials containing fibers that
could block the air vents and
cause overheating.
L Note: The phone can be powered either from the network (PoE: IEEE 802.3 af) or
from a 5-V DC power adapter (for information on power consumption see page 97).
Only use the 5-V DC power adapters listed below or an exact equivalent adapter
approved by your local reseller.
snom Product Number Power Rating
00001164 10.5 W 90-264V AC / 5.25V DC
© snom technology AG 2007 Getting Started • 1 1

English
Phone Initialization
After your phone has been powered up, the system boots up and performs the
following steps:
(1) Hardware Self-Test
A phone hardware self-test is run, all LEDs light up.
(2) TFTP Update Screen
The TFTP Update Screen allows you to update the firmware along with setting the
phone back to factory values.
snom 300 snom 320 snom 360 snom 370
Warning: Use this option only when the phone is malfunctioning on reboot. All
settings will be lost and the phone is set back to factory values!
For TFTP update: For TFTP update: For TFTP update: For TFTP update. Press any key:
Press any key: 3 Press any key: 3 Press any key: 3
© 2000-2007 snom technology …
Read the instructions 5 provided in our online knowledge database
(3A) Automatic Phone Initialization

The phone continues the initialization process by loading the last saved configuration.
System booting. System is booting up. System is booting up. System is booting up. Please wait
Please wait… Please wait… Please wait…
© 2000-2007 snom technology …
1 2 • Getting Started © snom technology AG 2007

English
(3A-a) DHCP Request

By default the phone attempts to contact a DHCP 6 Server in your network in order to
obtain its valid network settings, e.g. IP address, netmask, gateway, DNS server, etc.
The message “Sending DHCP request” is displayed briefly and the obtained IP address
and the phone’s MAC address are displayed.
IP-Adr: IP-Adr: IP-Adr:
IP-Adr:
192.168.X.X 7 192.168.X.X 192.168.X.X 192.168.X.X
MAC: MAC: MAC: MAC:

0004132XXXXX
0004132XXXXX 0004132XXXXX 0004132XXXXX
L Note: If your network does not use DHCP, proceed to chapter “(3M-a) Manual
DHCP Setup” on page 14.
(3A-b) Mass Deployment

A mechanism called mass deployment can be used to fully customize your phone
automatically.
L Note: If your IP telephony system supports automatic initialization but any of the
previously described steps have failed, inform your system administrator.
For further information regarding mass deployment read the instructions 8 provided
in our online knowledge database.

English
(3M) Manual Phone Initialization

If your IP telephony system does not support automatic initialization, use the following
instructions.
(3M-a) Manual DHCP Setup
If your phone cannot contact a DHCP Server for any reason, the message “Sending
DHCP requests” is displayed permanently.
Action: Stop the phone from sending DHCP requests
Send. DHCP rqst Sending DHCP requests Sending DHCP requests Sending DHCP requests
■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _  
Press Cancel
Result: Sending of DHCP requests will be stopped and you will be prompted:
Are you using

DHCP?
No, the network does not use DHCP. Yes, the network uses DHCP.
L Note: Try to fix the problem which
caused DCHP failure and proceed.
Press for not using DHCP Press for using DHCP
Result: The phone will prompt you to Result: The phone reboots and attempts
enter the network settings manually. again to contact a DHCP server within
your network to receive valid network
Warning: Using the wrong network settings.
parameters may result in inaccessibility of
your phone and may also have an impact
on your network performance! Please ask
your network administrator!

English
(3M-b) Manual Basic Configuration

When mass deployment is not used or incomplete, you will be prompted to enter the
basic configuration manually.
Phone User Interface Language
Action: The default phone user interface language is “English”. Choose your preferred
phone user interface language.
Firmware Versions below 7 provide integrated multiple Not applicable
language support.
L Note: Since Firmware Version 7 additional languages can Integrated multiple
only be provided via mass deployment. language support
For further information read the instructions 9 provided in our
online knowledge database
Sel. Language: Select Language Select Language: Language time
English English English English
Suomi Suomi
Francais
Frances Italiano
Italiano …
Use for navigation and select your preferred language from the list.
Press to confirm your choice.
Result: The selected phone user interface language will be used for all following
dialogs.

English
Tone Scheme (Dialtone)

This setting determines country-specific call progress tones, e.g. dial tone, busy signal,
etc.
Action: Choose the country tone scheme (Australia … USA)
Sel. Dialtone: Select Dialtone Select Dialtone: Dialtone time
Australia Australia Australia Australia
China China
Denmark
Denmark France
France …
Use for navigation and select your country’s tone scheme from the list.
Result: The tone scheme has been configured.

Time zone
This setting determines the correct display of the time including daylight saving time
(DST) switching.
Action: Choose the time zone of your country / area (-10 … +13)
Select Time Zone Select Time Zone Select Time Zone: Time Zone time
-10: USA (Honolu -10: USA (Honolulu) -10: USA (Honolulu) -10: USA (Honolulu)
-9: USA (Anchorage) -9: USA (Anchorage)
-8: Canada (Vancouver)
-8: Canada (Vancouver) …
…
Use for navigation and select your country’s time zone from the list.
Result: The time zone has been configured.

English
(3M-c) Logon Wizard

The “Logon Wizard” screen is shown when no extension (SIP identity) has been
configured yet.
Action: Enter the Logon Wizard
This step is This step is Welcome! time
Logo
Press a key Welcome!
skipped. skipped.
Logo
to log on. Press a key to
log on.
Press a key.
Result: The “Logon Wizard” will guide you through the manual configuration steps for
setting up your first extension (SIP identity).
L Note: Please use the logon information provided by your system administrator or
Internet Telephony Service Provider (ITSP).
For further information read the instructions 10 in our online knowledge database.
Account (SIP username)

This setting determines the account that is part of the SIP address format (SIP- URI 11:
“account@registrar”).
Action: Enter the account (SIP username) of the first extension (SIP identity)
Change the input mode, if applicable, and enter the first extension’s user name
L Note: Acceptable entries are digits or letters, e.g. 100, turner, smith1, etc.
Account: 123 Account: 123 ——— Account ——— Account time

100 100 100 100
123
1>>a C<< << >>
Confirm with .
Result: The account of the first extension has been configured.

English
Registrar (SIP domain)

This setting determines the registrar that is part of the SIP address format (SIP- URI:
“account@registrar”).
Action: Enter the registrar (SIP domain) of the first extension (SIP identity)
Change the input mode, if applicable, and enter the first extension’s registrar.
L Note: Acceptable entries are domain names or IP addresses, e.g.

sip.company.com, 192.168.0.100, etc.
Registrar: Registrar: 123 ——— Registrar ——— Registrar time

192.168.0.100 192.168.0.100 192.168.0.100 192.168.0.100
abc
a>>A C<< << >>
Confirm with or abort with
Result: The registrar of the first extension has been configured.

English
Registration
The phone attempts to register the first extension (SIP identity) using the account/
registrar data provided by the automatic or manual initialization.
L Note: Should the IP PBX (SIP registrar) require an authentication , you will be
prompted to enter the correct password . Make sure you are using the appropriate
input mode or enter the password via the web user interface, see page 38.
If the password is not accepted by the SIP registrar, you will be asked a second time
to enter the password. If this is also not accepted, the registration process will be
terminated for security reasons.
The registration status is shown on the idle screen (see page 93). The complete status
message sent by the SIP registrar in plain text can be evaluated on the web user
interface:
Status System Information SIP Identity Status

Example:
Identity 1 Status: smith1@sip.company.com: OK or
Identity 1 Status: 100@sip.company.com: Authentication failed or
Identity 1 Status: 100@192.168.0.100: Not found
Successful Registration
The first extension (SIP identity) has been registered successfully and will be used for
outgoing calls. This is displayed on the idle screen as follows:
ext1 time date ext1 time ext1
date time
… … … … ext1
Unsuccessful Registration
If the first extension (SIP identity) could not be registered the displays shows:
NR time date NR time ext1
date time
… … … … ext1
NR = Not registered NR = Not registered
L Note: If the registration fails contact your network administrator.

English
Idle Screen
The idle screen is always shown on the display when there is no activity, i.e. no
incoming/outgoing/active calls, etc. For further details see page 93.
Default Idle Screen
The default idle screen appears as shown below:
ext1 time date ext1 time ext1
date time
Reg CHist Dir Speed ext1
date
Reg CHist Dir Speed
Customized Idle Screen

The idle screen can be customized.
Display Text
The display text determines the appearance of extensions (SIP identities) on the idle
screen and will be displayed instead of the SIP URI:
Setup Identity X Login Display Text for Idle Screen: <Your Idle Screen Text>
L Note: Text exceeding the maximum available space will be truncated.
Context-Sensitive Function Keys
Snom 320, 360, and 370 only: The functionality of the context-sensitive keys (see
page 8 and 91) for the idle screen can be changed:
Not supported See page 91 for available functions: Setup Function
Keys: S1…S4. Default setting:
Reg CHist Dir Speed

English
XML Idle Screen

snom 360 and 370 only: The position of the analog or digital clock, SIP identities, etc.
can be defined in XML files, one each for each SIP identity. By changing the identity for
outgoing calls (see page 53) the predefined XML file will be loaded and the idle screen
appearance will change accordingly.
L Note: The usage of this functionality requires a web server.


13
Not supported Not supported Setup Identity X Login Tab
Login Information XML Idle Screen
URL: <URL>, e.g.
http://myserver/screen1.xml

English
User Interfaces
Phone User Interface
Menu Structure
The phone user interface provides access to the following three-level menu structure
(Level 1 , Level 2 , and Level 3 ) in order to perform changes to the phone configuration.
L Note: This menu structure only refers to firmware release 7!
snom 300 snom 320 snom 360 - snom 370

Call Forwarding Call Forwarding 1 Display
Off S1 Off 1 Contrast
Time S2 Time Change Contrast
Timeout Target / Call Fwd Timeout Target / Call Fwd 2 Display Method
Time Time Only Name / Only Number /
Always S3 Always Name + Number / Number +
Enter Always Target Enter Always Target Name / Show Full Contact
Busy S4 Busy 3 Backlight
Enter Busy Target Enter Busy Target On / Off / Always
Phone Behavior Phone Behavior 2 Ring Tone

CWI S1 CWI 1 Choose Reg / Ring Tone
On / Off On / Off
3 Audio
FKeys S4 FKeys
1 Headset Device
Select Function Key / Key Select Function Key / Key
Off / On
Type / Number Type / Number
2 MWI Notification
General Settings General Settings Beep / Reminder /Silent
Contrast S1 Contrast
4 Preferences
Select Contrast Select Contrast
1 Language
Lang S4 Lang
Select Language
Change Language Change Language
2 Time Zone
Headset Device Configuration Select Time Zone
Off / On S1 Reg 3 Tone Scheme
Presence Select Tone Scheme by country
Volume Settings
Ringer
Hand
S2 Reset
Change Volume
Resets the phone
Head
S3 Reboot
Change Volume
Reboots the phone
Speaker
S4 DHCP
Change Volume
DHCP Setup
2 2 • User Interfaces © snom technology AG 2007

English
snom 300 snom 320 snom 360 - snom 370

Other Settings Headset Device 5 Identity
TimeZone S1 Off / S2 On 1 Outgoing Identity
Select Timezone Select ID for outgoing calls
Volume Settings
DialTone 2 Reregister User
S1 Hand
Select Dialtone Select ID for reregistering
Change Volume
3 Edit User
Web Interface S2 Head
Select ID Edit “Account”
Server Change Volume Edit “Registrar”
HTTP & HTTPS / Off / S4 Speaker 4 Logoff User
HTTP Only / HTTPS Only Change Volume Select ID for logging off
HTTP
5 Logoff All
HTTP Port Other Settings
Log off all IDs?
HTTPS S1 TimeZone
HTTPS Port Select Timezone 6 Phone Behavior
S4 DialTone 1 Hide own outgoing ID
VLAN Settings Select Dialtone On / Off
ID
Web Interface 2 Reject anonymous
Enter VLAN ID
S1 Server On / Off
Priority
HTTP & HTTPS / Off / 3 Auto Dial
Enter VLAN Priority
HTTP Only / HTTPS Only Off / after 2,5,10,15 Sec.
Reset
S2 HTTP 4 Auto Answer Indication
Resets VLAN Settings
HTTP Port On / Off
System Info S4 HTTPS 5 Auto Answer Type
Network HTTPS Port Handsfree / Handset
Displays Network Info 6 Call Completion
VLAN Settings On / Off
Memory
S1 ID 7 Number Guessing
Displays Memory Info
Enter VLAN ID On/ Off
Configuration S2 Priority 8 Call Waiting
Reg Select Reg / Edit Enter VLAN Priority On / Visual Only / Ringer / Off
Presence Edit S4 Reset 9 Deny All
Ringer Edit Resets VLAN Settings On / Off
Reset
System Info 7 Call Forwarding
Resets the phone
S1 Network 1 Call Forwarding event
Reboot
Displays Network Info Never / Always / When Busy /
Confirm to reboot the phone
S4 Memory On Timeout
DHCP
Displays Memory Info 2 Call Forwarding time
DHCP Setup
Enter Timeout (sec) “On
Information Timeout”
IPAdr 3 Always target
Displays IP Address Enter target number “Always”
MAC 4 Busy target
Displays MAC Address Enter target number “When
Busy”
Version
5 Timeout target
Displays Version
Enter target number “On
Timeout”
© snom technology AG 2007 User Interfaces • 2 3

English
snom 360 - snom 370

8 Network 9 Key Mapping
1 DHCP 1 Select Key Key Type
DHCP Setup Number
2 IP Address
10 Maintenance
Enter IP Address
1 User / Administrator Mode
3 Netmask
2 Net Info
Enter Netmask
Displays Network Info
4 Hostname
3 Mem Info
Enter Hostname
Displays Memory Info
5 IP Gateway
4 Reboot
Enter IP Gateway
Confirm to reboot the phone
6 DNS Domain
5 Reset Values
Enter DNS Domain
Resets the configuration
7 DNS Server1
Enter DNS Server 1
8 DNS Server2
Enter DNS Server 2
9 NTP Server
Enter NTP Server
10 Webserver Type
HTTP & HTTPS / Off / HTTP
Only / HTTPS Only
11 HTTP Admin
Enter HTTP Admin
12 HTTP Password
Enter HTTP Password
13 Settings Server
Enter Settings Server URL
14 VLAN ID (0-4095)
Enter VLAN Identity
15 VLAN Priority (0-7)
Enter VLAN Priority
16 Reset VLAN

English
Settings Menu
Action: Enter the phone’s “Settings Menu” to perform manual changes to your phone
configuration.
Press Press
Settings
Result: The “Settings Menu” is shown on the display:

Call Forwarding Call Forwarding 1 Display Settings time
Off Off TimeAlways Busy 2 Ringtone 1 Display
3 Audio 2 Ringtone
4 Preferences 3 Audio
4 Preferences
Navigate through the different menu levels as follows:

Level 1 Level 1 1 Level 1 Settings time
Level 2 Level 2 2 Level 1 1 Level 1
2 Level 1
Move through Move through Move through

Level 1 Level 1 Level 1 Level 2
by pressing Level 2 Level 3 by pressing
by pressing
or or or
Move through Enter Enter

Level 2 Level 3 Level 2 Level 2
by pressing by pressing by pressing
or S1 S2 S3 S4
Move through Level 3 by pressing

Enter Level 2
by pressing or
The currently active setting is indicated as follows:
Level 1 and Level 2 : active active active
Level 3 : First displayed menu item Level 3 : First displayed menu item
Press to save the changes or press to abort.

English
Web User Interface

The symbol indicates the use of the web user interface to change settings or operate
your phone. You can use the web browser of any computer attached to your network.
Access
Action: Look up your phone’s IP address
Press Press
then
Help
Information Information ———— About ———— Info time

IPAdr IPAdr MAC Version snom 360-SIP-X.X.X snom 370-SIP-7.X.X
IP Adr: 192.168.0.10 IP Adr: 192.168.0.10
IPAdr MAC: 00041323XXXX MAC: 00041326XXXX
Press Press
S1
IP Adr: IP Adr:
192.168.0.10 192.168.0.10
Result: The IP address of your phone is displayed, e.g. 192.168.0.10

Action: Access the web user interface of your phone
Open the web browser of your computer. Enter the IP address in the browser’s
address bar: “http://<IP Address>” or “<IP Address>”, e.g. “http://192.168.0.10” or
“192.168.0.10”. Confirm.
Result: The phone’s web user interface page is displayed in the web browser window.
Page Headline The menu is located on
<Menu> <Configuration Settings> the left side; the
Menu Level 1 tab tab tab configuration of the
Menu Level 2 section(s)
settings is done in the
setting <value> ?<Online Help>
window on the right.
…
Settings are grouped in
setting <value> ?<Online Help>
sections and/or tabs.
For further details press
Save the “?” icon next to the
setting. You will be
forwarded to the
appropriate description
of the setting’s function in our online knowledge database.
English
Phone Configuration Changes
Warning: Before you change the settings of the standard configuration, read
about the possible impact of your changes by clicking on the “?” icon behind each
setting to call up our online knowledge database or search it manually at
http://snom.com/wiki
Action: Navigate the web user interface, change configurations, and save changes
The following syntax will be used throughout this manual:
Menu Level 1 Menu Level 2 Tab/Section Setting: <Value>, e.g.:
Setup Identity 1 SIP Proposed Expiry: <1 Day>
You have to save the configuration before the setting change takes effect by clicking
on the Save button located at the bottom of each page
L Note: Some setting changes require a reboot of your phone (see page 51)

English
Phone Configuration
General Configuration Tasks
Language
The default phone and web user interface language is “English”. You can change the
language for the phone user interface and the web user interface independently from
each other.
Firmware Versions below 7 provide integrated multiple Not applicable
language support for both phone 14 and web 15 user interface
L Note: Since Firmware Version 7 additional languages can Integrated multiple
only be provided via mass deployment 16. language support
For further information read the instructions provided in our for both phone and
online knowledge database. web user interface
Phone User Interface Language
Action: Change the language of the phone user interface
Setup Preferences General Information Language: <Your Language>
or
General Settings Language Preferences Language
Result: The language of the phone user interface has been changed.
Web User Interface Language
Action: Change the language of the web user interface
Setup Preferences General Information Web Interface Language: <Your
Language>
Result: The language of the web user interface has been changed.
2 8 • Phone Configuration © snom technology AG 2007

English
Time and Date

If the time zone has been set correctly, the correct time and date for your time zone will
be displayed, automatically taking daylight saving time, if applicable, into consideration.
Action: Change the current time zone
Setup Advanced Network Time Time zone: <Your Timezone> or
Other Settings TimeZone Preferences TimeZone
Result: The current time zone has been changed and the correct time is displayed.
L Note: If the time (analog or digital clock) is not displayed at all, check the
accessibility of the NTP time server:
Setup Advanced Network Time NTP Time Server: <NTP Time Server>
Keyboard Lock
You can lock the keypad of your phone when you are temporarily not using it. This
function helps you to protect your phone from unauthorized use.
L Note: The following settings, if desired, must be made before lock activation:
Setup Preferences Lock Keyboard Emergency numbers: <1> <2> …<X>
Setup Preferences Lock Keyboard PIN to unlock: <PIN>
Locking
Action: Activate the keyboard lock
Press until the symbol is displayed.
Result: The keyboard lock is activated. Only set emergency numbers can be dialed.
Unlocking
Action: Deactivate the keyboard lock
Press until the symbol disappears from the idle screen.

If a “PIN to unlock” has been set, you are prompted for the PIN.
Result: The keyboard lock is deactivated.
© snom technology AG 2007 Phone Configuration • 2 9

English
Display Format
The display format determines how extensions are shown to callers and phones being
called.
Action: Change the display format
Setup Preferences General Information Number Display Style:
<Full Contact>: The complete SIP-URI is shown
<Name>: Only the SIP display name is displayed
<Number> Only the number is displayed
<Name+Number> Name and number are displayed
<Number+Name> Number and name are displayed
Example: The SIP-URI “John Smith” <sip:100@sip.company.com> will be displayed
as:
<Full Contact>: “John Smith” <sip:100@sip.company.com>
<Name>: John Smith
<Number> 100
<Name+Number> John Smith 100
<Number+Name> 100 John Smith
or
Display Display Method
Result: The display format of extensions is changed.

English
Display Configuration Tasks

Display Contrast
You can adjust your phone’s display contrast.
Action: Change the display contrast:
Enter the settings menu and navigate through the menu (see page 22):
General Settings Contrast Display Contrast
The “Display Contrast” bar is shown on the display:
Display Contrast: Display Contrast: — Display Contrast — Display Contrast time

■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _  
Press to reduce or to increase the contrast
Press Ok to save the contrast change (or press to abort).
Result: The display contrast has been changed.

English
Backlight Mode
You can adjust the display’s backlight mode. By default the backlight mode is “On”:
• On: Backlight is turned off or dimmed when the phone is inactive for approximately
20 seconds
o snom 360: Backlight is turned off completely.
o snom 370: Backlight is dimmed.
• Off: Backlight is turned off completely
• Always: Backlight is on permanently.
Action: Change the backlight mode.
Not applicable Not applicable Enter the settings menu (see page
25) and navigate through the menu (see
page 22):
Display Backlight
——— Backlight ——— Backlight time
On On
Change the backlight mode by pressing

or
Press to save the backlight mode or

press to abort.
or
Setup Preferences
General Information Use Backlight:
<On> / <Off> / <Always>
Result: The backlight mode has been
changed.

English
Audio Configuration Tasks

Volume
You can adjust the volume of the currently used audio device when the phone is in
“dialing” mode (see page 57) or during an active call (see page 71).
Action: Adjust the volume of the active audio device.
Press
When handset mode is activated the following screen appears in the display:
Handset Volume: Handset Volume: — Handset Volume — Handset Volume time

■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _  
When handsfree mode is activated the following screen appears in the display:
Speaker Volume: Speaker Volume: — Speaker Volume — Speaker Volume time

■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _  
When headset mode is activated the following screen appears in the display:
Headset Volume: Headset Volume: — Headset Volume — Headset Volume time

■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _  
Decrease volume Increase volume
or press or press
- << >>
S1 S4 S1 S4
Press to save the change or press to cancel.
Result: The volume of the active audio device has been adjusted.

English
Headset Use
Physically connect your headset (see page 11) and activate/deactivate it for use.
17
If you are using a wireless headset and the snom wireless headset adapter , the
wireless mode is automatically activated.
Activation
Action: Activate the headset mode before making or answering a call
Setup Preferences General Information Use Headset Device: <On>
or
Enter the
settings menu (see
page 25) and
Press
navigate through
the menu (see
page 22):
Headset Device Headset
On
Result: Headset mode has been activated. This is indicated on the display as
follows:
ext1 time Headset symbol is ext1 date time

ext1
displayed during a
call only
date
Deactivation
Action: Deactivate headset mode
Headset Device Press Headset
On again
Result: Headset mode has been deactivated.

English
Ringtones
Ringtones are used to indicate incoming calls (see page 63).
Mapping
Different methods with different priorities (1 = highest priority, 5 = lowest priority) are
used to assign a ringtone to an incoming call:
Only for advanced users or system administrators:
1. SIP Header „Alert-Info“ contains URL of a custom melody ringtone file
Setup Advanced Audio Alert-Info playback: <ON>
2. SIP- Header „Alert-Info“ refers to 10 built-in ringtones + Silent
Setup Preferences Alert-Info Ringer
a) Alert Internal / External / Group Text: <Text used in “Alert-Info” to assign a ringtone to
internal / external / group calls>
b) Alert Internal / External / Group Ringer: <Ringer 1-10; Silent>
For phone users:
3. Contact types in the directory (see page 81) can be mapped to
10 built-in ringtones + Silent + 1 custom melody ringtone
Setup Preferences
Directory Ringtones: <Ringer 1-10; Silent; Custom Melody URL>
Setup Preferences
Custom Melody URL: < URL to a WAV file on a HTTP(S) server >
4. Each extension (SIP Identity) can be mapped to
10 built-in ringtones + Silent + 1 custom melody ringtone
Setup Identity X Login Login Information
Ringtone: <Ringer 1-10; Silent; Custom Melody URL>
Custom Melody URL: <URL to a WAV file on a HTTP(S) server>
5. Default ringtone can be mapped to 10 built-in ringtones+ Silent
Setup Preference Ringtone defaults Default Ringer: <Ringer 1-10; Silent>
L Note: Users are recommended to map ringtones either to different extensions (4)
or different contact types in the directory (3).
The default ringtone (5) should be played only when the phone cannot identify an
incoming call as either (3) or (4).
Custom melody ringtones are mono WAV files using PCM at 8 kHz with 16
bit/sample (linear). Sample files are available for download at
http://snom.com/download/melodyX.wav (X=1-8)

English
Volume
Action: Adjust the volume of the ringtone assigned to the extension (SIP identity)
currently active for outgoing calls.
When the phone is in idle mode, press .
Ringer Volume: Ringer Volume: ——Ringer Volume—— Ringer Volume time

■■■■■■■■■_ _ _ _ _ _ ■■■■■■■■■_ _ _ _ _ _  
Decrease volume Increase volume
Result: The volume of the ringtone has been adjusted.

Playback
Action: Play back the ringtone assigned to your extension X (SIP identity X).
Play the ringtone by pressing Play Ringer
or
Configuration Reg 2 Ringtone

Reg
Press Press Press
S1
1 ext1@... 1 ext1@... ext1@... Ringtone time

… Ringer … 2 … ext1@...
2…
Use or to choose the extension X23 whose ringtone you want to change.
Ringer
Press 2x Press Press
S3
2: Ringer
Edit
Press
Result: The ringtone is played back.

English
Configuration
Action: Change the ringtone assigned to your extension X (SIP identity X).
Select a ringtone from the list:
Ringtone: <Ringer 1-10; Silent; Custom Melody URL>
If you chose “custom melody URL”, specify location:
Custom Melody URL: <URL to a WAV file on a HTTP(S) server>
Verify the ringtone by pressing Play Ringer
Save by clicking Save
or
Enter the settings menu (see page 25) and
navigate through the menu (see page 22) until the following screen is displayed:
Ringtone Ringtone Ringer 1 Ringtone time

Ringer 1 Ringer 1 Ringer 2 Ringer 1
Ringer 2
You can listen to each ringtone by browsing through the list.
Press or Press or
Press to save the changes (or press to abort).
Result: The ringtone has been changed; the new ringtone will be used for incoming call
indication (see page 63) if no higher prioritized ringtone is assigned (see page 35).

English
SIP Identity Configuration Tasks

snom VoIP phones support multiple extensions (SIP identities). Each extension will act
like a separate phone line in a conventional telephony system. As soon as the
extensions have been registered (see page 19), calls can be placed from and received
to these extensions.
4 extensions 12 extensions
(SIP Identity 1…4) (SIP Identity 1…12)
L Note: We recommend using the web user interface to perform the following
configuration changes as it is more convenient: Setup Identity X.
Use only the logon information provided by your VoIP PBX administrator or Internet
Telephony Service Provider (ITSP).
Adding / Editing Extensions

Action: Add a new extension X / Edit existing extensions X
Verify the status and availability of your extensions:
Status System Information SIP Identity Status
Add / Edit the following identity information
Setup Identity X Login Tab Login Information
Account (SIP Username), e.g. 100, turner, smith1, etc.
Password (SIP Password)
Registrar (SIP Domain/ Server), e.g. .company.com, 192.168.0.100, etc.
Save your changes by clicking Save
L Note: This action requires a reboot of your phone (see page 29)
Result: After the phone has rebooted a new extension has been added to your phone
configuration which can be used to place or receive calls. See page 53.

English
Blocking Extensions
Action: Block an extension (SIP identity) temporarily
Setup Identity X Login Tab Login Information Identity active: <OFF>
Result: The chosen extension (SIP identity) is blocked for both outgoing and incoming
calls. All configuration settings are kept unchanged.
Removing Extensions
This functionality is called “hot desking” and is regularly used in office environments
(“mobility centers”) where not all the employees are in the office at the same time or not
in the office for very long at all (see page 79).
Single Extension
Action: Remove single extension X (SIP Identity X)
Setup Identity X Login Tab Login Information Remove identity
Result: The selected extension will be removed from your phone configuration.
All Extensions
Action: Remove all SIP Identities
Warning: Removing all extensions (SIP identities) will immediately unregister all
currently configured extensions (SIP identities) and delete their configuration data
from the phone. The phone can no longer be used and must be initialized anew.

Setup Identity X Login Tab Login Information Remove all identities
Result: All extensions are unregistered and removed from your phone configuration.
The phone is placed out of operation and by default the logon wizard (see page 17) will
be shown on the display.
This behavior can only be disabled via mass deployment : logon_wizard: OFF
19

English
Function Key Configuration Tasks

Various functionalities can be mapped onto the free function keys Px (see page 7); the
adjacent yellow LEDs show their current status.
6 free function keys 12 free function keys P1…P12
P1…P6
L Note: We recommend using the web user interface to program the free function
keys as it is more convenient: Setup Function Keys Px
Input fields
Context
The default setting is <Active>, i.e., the functionality chosen under “Type” will be applied
to any currently active extension (SIP identity) for outgoing calls (see page 53).
If a specific extension (SIP identity) is chosen from the pull down menu, the functionality
under “Type” will be applied only to the chosen extension (SIP identity).
Type
The default setting is <Line>. When another setting is selected from the pull down menu
“Types”, that functionality will be applied to the extension (SIP identity) chosen as
“Context”. For further details see chapter “Key Types” below.
Number
The default setting is <blank>. You can enter a number / HTTP(S) URL / SIP URI as
required by “Type”.
Key Types
The free function key “Types” Line, Shared Line, Extension, Park Orbit, Voice Recorder,
DTMF, Push2Talk, Intercom, Action URL, Key Event, Speed Dial, None are explained in
the following subchapters.
For further information and examples 20 consult our online knowledge database

English
Line
L Dependencies: • Context: <SIP Identity> or <Active>

• Number: <blank>
Description: This is the default key function. It is used to indicate and accept incoming
calls and allows placing active calls on hold or resuming them. It can also be used to
make a call using a specific extension (SIP identity)
Usage: An incoming call is indicated by the blinking LED of the first available free
function “Line” key, whose “Context” is set to the extension (SIP identity) being called:
• Press a “Line” key to accept the call, see page 63 / 64.
• Press a “Line” key again to place the call on hold, see page 74
• Press a “Line” key again to resume the call, see page 74
Making a call:
• Press a “Line” key in idle state to select the extension (SIP identity) set under
“Context” as the outgoing extension for this one call; for permanent selection see
page 53
Shared Line
L Note: This feature must be supported by your VoIP PBX (currently available for
PBXnSIP, Sylantro and Broadsoft)
Dependencies: • Context: <SIP Identity>

• Number: <BLA / SLA resource URI >
Description: This key function is used by the “Bridged or Shared Line Appearance
(BLA or SLA)” feature which allows users to share SIP lines and also provides status
monitoring of the shared line.
Usage: When a user places an outgoing call using such an appearance, all members
belonging to that particular SLA group are notified of this usage and are blocked from
using this line appearance until the line goes back to idle state or when the call is
placed on hold.
Similarly all members of the SLA group are notified of an incoming call and the call can
be picked up on a line appearance associated with the SLA extension.
SLA members can monitor the status of the bridged line via the LED adjacent to the
free function “Shared Line” key:
• LED “on” indicates the line is in use
• LED “off” indicates an idle status.
For further information 21 consult our online knowledge database.

English
Extension (formerly “Destination”)
L Dependencies: • Context: <SIP Identity>

• Number: <monitored extension>
Description: This key function allows you to monitor the status (idle, ringing, or busy) of
other extensions (SIP accounts) within your VoIP telephony environment and to pick up
unanswered calls to those extensions. Additionally the “Speed Dial” and “Manual Call
Forwarding” functionality is provided by this key function.
Usage:
• Extension Monitoring & Call Pickup: See the detailed description on page 89
L Note: Your VoIP PBX must support this function (RFC 4235 compliant)
• Speed Dial Key: Press an “Extension” key during idle state to dial the extension
specified under “Number”.
• Manual Call Forwarding: Press an “Extension” key to forward an incoming call to
the extension specified under “Number” without answering it first.
Park Orbit
L Note: Your VoIP PBX must support this feature; a valid park orbit extension (SIP
account) is required.

• Number: <park orbit extension (SIP account)>
Description: This key function allows you to park a call on one phone and continue the
conversation from any other phone.
Usage:
• Call Parking: Press a “Park Orbit” key to park an active call in the “park orbit”
specified under “Number”. The adjacent LED starts blinking on your phone (and on
any other phones using the free function “Park Orbit” key).
• Parked Call Pickup: Press a “Park Orbit” key to pick up the parked call on any
phone using this key function (adjacent LED is blinking). If several calls have been
parked in the same “park orbit”, the first or last call parked (depends on your VoIP
PBX) can be picked.

English
Voice Recorder
L Note: Your VoIP PBX must support this feature; a valid voice recording extension
(SIP account) is required.

• Number: <voice recorder extension (SIP account)>
Description: This key function allows you to record a conversation during an active call
as well as short memos or minutes of a meeting when the phone is idle.
Usage:
• Start Voice Recording: Press a “Voice Recorder” key once to start sending the
audio stream to the “voice recorder extension (SIP account)” specified under
“Number”. The adjacent LED lights up and the audio stream is recorded on your
VoIP PBX.
• Stop Voice Recording: Press the key again to stop recording. The adjacent LED is
turned off.
• Listen to voice recordings: You can listen to the recorded audio stream by calling
the “voice recorder extension (SIP account)” specified under “Number”.
DTMF
L Dependencies: • Context: <SIP Identity>

• Number: <DTMF sequence> (allowed digits: "0-9", "*", "#",
"A-D" and flash: "!"; for adding breaks use the character
caret “^”. Each “^” adds a break of 100 ms)
Description: This key function allows sending the specification of arbitrary key
sequences via DTMF.
Usage: Press a “DTMF” key during an active call to send the key sequence specified
under “Number” via DTMF.

English
Push2Talk
L Note: Your VoIP PBX must support this function.
The following settings must have been configured in advance:

Your phone: Setup Advanced Behavior Enable Intercom: <ON>
Other phones: Setup Advanced Behavior Auto Answer Policy: <Always>
Dependencies: • Context: <SIP Identity> or <Active>

• Number: <extension>
Description: Similarly to the “Intercom” function, users can make intercom calls. This
feature is particularly useful for group announcements.
Usage:
• Enable Intercom mode: Press this key to connect your phone directly to the
extension specified under “Number”, if authentication has been set up properly.
The adjacent LED lights up. The intercom call will remain active as long as the
programmed key is pressed.
• Disable Intercom mode: The intercom call will be terminated as soon as the free
function “Push2Talk” key is released. The adjacent LED will be turned off.
Intercom
L Note: Your VoIP PBX must support this feature.

Your phone: Setup Advanced Behavior Enable Intercom: <ON>
Other phones: Setup Advanced Behavior Auto Answer Policy: <Always>

Description: This key function enables the “Intercom” mode and is useful in an office
environment as a quick access to connect to the operator or the secretary.
Usage:
• Enable Intercom mode: Press an “Intercom” key to connect your phone directly to
the extension specified under “Number”, if authentication has been set up properly.
The adjacent LED lights up.
• Disable Intercom mode: Terminate the intercom call as usual (see page 59)

English
Action URL
L Dependencies: • Context: <Active>

• Number: < HTTP URL>
• LED: inactive
Description: This key function allows you to send HTTP requests to a web server, e.g.
you can set a status on the server or retrieve Minibrowser (see page 83) applications.
Usage: Press an “Action URL” key to send the HTTP URL specified under “Number” to
the web server.
For further information 22 consult our online knowledge database.
Key Event

• Number: <key event short cut>
Description: Key events are predefined shortcuts to phone and call functions. See the
complete mapping on page 93.
Usage: Press a “Key Event” key to call the predefined function of the shortcut specified
under “Number”.
Speed Dial

Description: This key function allows you to speed up dialing numbers often used or
hard to remember. As opposed to key type “Extension”, this key type does not provide
“Extension Monitoring & Call Pickup”
Usage: Press a “Speed Dial” key to call the extension specified under “Number”.
None
Description: This key function provides no functionality.

English
Maintenance Tasks
Administrator Password
Warning: You need to know the administrator password to return to administrator
mode; otherwise you have to perform a reset to factory values! All current setting
changes will be lost! Use the following URL to reset the phone:
http://<IPAddress>/advanced.htm?reset=Reset
Action: Change the Administrator Password via Web user interface
Setup Advanced QoS/Security Administrator Password: <Your Password>
Setup Advanced QoS/Security Administrator Password (Confirmation):
<Your Password>
Save by clicking on Save
Result: The administrator password has been changed.
Operation Modes
The default operation mode is “Administrator Mode”.
User Mode
User Mode limits the configuration rights, i.e. no access to parts of the menus on both
web and phone user interface.
Action: Enable User Mode via Web or Phone User Interface
Setup Advanced QoS/Security Administrator mode: <OFF>
or
not not Enter the settings menu and navigate
supported supported through the menu (see page 22):
10 Maintenance 1 User Mode
Press
Result: User Mode has been enabled.

English
Administrator Mode
Administrator mode grants unlimited access to the phone configuration on both web
and phone user interface.
Action: Enable administrator mode via web user interface or phone user interface
Setup Advanced Enter Administrator Password
or
9 Maintenance
1 Administrator Mode
Press
— Admin Mode Pwd — Admin Mode Pwd time
Enter the administrator password and

press
Result: Administrator Mode has been enabled.
Firmware Update
The phone is delivered with pre-installed software (firmware) which allows operating
your phone flawlessly. If you require updating the phone’s firmware you can aquire a
new version at snom’s website:
http://snom.com/firmware.html or http://wiki.snom.com/Firmware
L Note: Only advanced users should conduct a firmware update. If your phone
operates in a locally hosted VoIP PBX environment ask your system administrator.
Versions
Several major firmware versions have been released for snom phones:
Release 3 Release 3
Release 4 Release 4
Release 5 Release 5
Release 6 Release 6 Release 6
Release 7 Release 7 Release 7 Release 7

English
Methods
Firmware updates can be conducted using the following methods:
Only for advanced users or system administrators:
1. Manual TFTP update: Exceptional situations or downgrade, see page 12
2. Manual update/downgrade: Most convenient when updating/downgrading within
the same major release level, e.g. 6.X: from version 6.2.3 to 6.5.10, etc.
L Note: We do not recommend manual updates between different major release

levels, e.g. from 3.X/4.X/5.X to 6.X or 6.X to 7.X. Use automatic updates instead.
3. Automatic update: This method updates your phone firmware to the current
official release.
Manual update or downgrade
L Note: This method requires an internet connection.
The manual update is conducted via the phone’s web user interface.
Version Check
Action: Check the firmware version currently installed on your phone
Status System Information System Information Firmware-Version:
snom 300-SIP X.Y.Z snom 320-SIP X.Y.Z snom 360-SIP X.Y.Z snom 370-SIP X.Y.Z
or
Enter the Press
settings menu and
navigate through
the menu (see Help
page 22):
Information Information ———— About ———— Info time

Version IPAdr MAC Version snom 360-SIP-X.Y.Z snom 370-SIP-X.Y.Z
IP Adr: X.X.X.X IP Adr: 192.168.0.10
Version MAC: 0004132XXXXX MAC: 0004132XXXXX
Press Press
S4
Version: Version:
s300-SIP X.Y.Z snom 320-SIP X.Y.Z
Result: The firmware version currently installed on your phone is displayed.

Version Comparison

English
Compare the major release level of the latest available firmware version published on
snom’s firmware download website 23 with the firmware version installed on your phone.
If they differ you are strongly advised not to conduct a manual update!
Example: Latest available firmware version for snom 360 is 6.5.10
• Snom 360 (1): Installed: snom 360-SIP 4.5 use automatic update
• Snom 360 (2): Installed: snom 360-SIP 6.2.2 manual update can be used
Firmware Update
Action: Conduct a manual firmware update
Navigate to snom’s firmware download website
Copy the link (URL) of the appropriate firmware version X.Y.Z by right-clicking on the
“File” Symbol
Version Type File Size
X.Y.Z applications .bin <File Size> MB
Access the phone’s web user interface
Setup Software Update Manual Software Update Setup Firmware
and paste the link into the “Firmware” field.
Start the update by clicking on Load
The phone reboots automatically and you are prompted to confirm the update.
Press to confirm or press to abort the update process.
The phone loads the new software from snom’s web server. This process may take
some time depending on the <File Size> and the speed of your internet connection.
Warning: Any power interruption during the following process will most likely lead
to a flash memory error. As a result the system cannot boot up anymore and the
phone must be sent in for repairing at your own expense.
After successful download the old firmware is erased and the new firmware is written
into the phone’s flash memory.
The phone reboots again and will be initialized using the previously stored phone
configuration.
Result: The firmware is updated. You can verify the successful update as described in
chapter “Version Check” on page 48.

English
Automatic update
L Note: This method requires an internet connection.
The automatic update is conducted via the phone’s web user interface.
Action: Conduct an automatic firmware update
Navigate to snom’s online knowledge database and read this article 24 carefully.
Copy the link of the appropriate update method
(recommended “Update once to current official firmware release”):
http://provisioning.snom.com/release/update_once.php
Access the phone’s web user interface (below Version 7):
Setup Advanced Update Setting URL
and paste the link into that field.
Save the change by clicking on Save and start the update by clicking on Reboot
The phone reboots automatically
Warning: Any power interruption during the following process will most likely lead
to a flash memory error. As a result the system cannot boot up anymore and the
phone must be sent in for repairing at your own expense.
The phone automatically loads the necessary software from snom’s web server
successively. The whole update process may take some time.
The phone will be initialized using the previously stored phone configuration.
Result: The firmware is updated. You can verify the successful update as described in
chapter “Version Check” on page 48.

English
Reboot
L Note: You should reboot the phone when you are challenged, e.g. after applying
changes to the phone configuration.
Action: Reboot the phone.

Setup Advanced Update Reboot
or
Configuration Reboot 10 Maintenance 4 Reboot
Reboot
Press Press Press
S3
Reboot? Reboot? ——— Reboot ——— Reboot time

Cancel Reboot? Reboot?
Press
Result: The phone reboots.
Rebooting… Rebooting…

English
Factory Reset
L Note: You should reset the phone only in the following situations:
• The phone configuration was changed and the phone is not functioning
anymore.
• The help desk of your vendor or snom partner advised you to do so.
Action: Reset the phone configuration to factory values

Enter the settings menu (see page 25) and navigate through the menu (see page 22)
until the following screen is displayed:
Configuration Reset 10 Maintenance 5 Reset Values
Reset
Press Press Press
S2
Admin Mode Pwd Admin Mode Pwd — Admin Mode Pwd — Admin Mode Pwd time
Warning: If you confirm by entering the admin password all current setting changes
will be lost and your phone must be configured anew manually unless mass
provisioning is used!
Enter the administrator password and press
Result: The phone reboots and the phone configuration is resetted.

English
Basic Call Functions

Outgoing Calls
Extension (SIP identity) for Outgoing Calls
Example: There are two extensions (ext1, ext2) registered on your phone; “ext1” is
currently used for outgoing calls.
Action: Select ext2 for outgoing calls.
ext1 time date ext1 time date time
ext1
… … … … ext1
ext2 ext2
Press Press Press
or or
ext2 time date ext2 time date time

ext1 ext1
… … … …
ext2 ext2
Result: The extension displayed will be Result: The Result: The

used for outgoing calls. extension indicated highlighted
by will be used extension ( ) will
for outgoing calls. be used for
outgoing calls.
© snom technology AG 2007 Basic Call Functions • 5 3

English
Making Calls
You can make calls using the supported number formats described below. Change the
input mode in accordance with the number format (see “Input Mode” on page 55). Use
the appropriate audio operation mode (see page 57) for dialing.
Supported Formats
The following types of numbers/addresses can be dialed.
Phone Numbers
Phone numbers; format is specified in E.164, e.g. 0049030398330 or +4930398330
• Use the alphanumeric keys to , see page 6.
• Use numeric input mode [123], see page 56
SIP Addresses (SIP-URI)
SIP addresses ; SIP-URI format is specified in RFC 3261, e.g. 123456@snom.com
abcd@192.168.0.2 etc.
• Use numeric input mode [123], see page 56, and/or alphanumeric mode [abc /
ABC], see page 55
IP Addresses
L Note: We do not recommend the use of IP addresses.

IP addresses; IPv4 specification, e.g. 192.168.0.2 etc.
• Use numeric input mode [123], see page 56
5 4 • Basic Call Functions © snom technology AG 2007

English
Input Mode
The default input mode is the numeric mode.
L Note: Change the input mode in accordance with the type of number to be dialed.
The last input mode will remain active.
Numeric Mode to Alphanumeric Mode (Lower case)

Action: Change input mode from numeric to alphanumeric mode (lower case)
>█ █ —— Enter Number —— Enter Number time
123 1 a C Clear I I
123
1>>a C<< << >>
1 a 1>>a
Press Press Press Press
S1 S1 S1
Result: The input mode has been changed to lower case. The display shows:

abc a A C Clear I I
abc
a>>A C<< << >>
Lower Case to Upper Case

Action: Change input mode from lower to upper case
abc a A C Clear I I
abc
a>>A C<< << >>
a A a>>A
S1 S1 S1
Result: The input mode has been changed to upper case. The display shows:

ABC A 1 C Clear I I
ABC
A>>1 C<< << >>

English
Action: Toggle between lower case and upper case input mode
Press
Result: The input mode is toggled between lower and upper case. The phone displays
the current input mode.
Alphanumeric Mode (Upper Case) to Numeric Mode
Action: Change input mode from alphanumeric (upper case) to numeric mode
ABC A 1 C Clear I I
ABC
A>>1 C<< << >>
A 1 A>>1
S1 S1 S1
Result: The input mode has been changed to numeric. The display shows:

123 1 A C Clear I I
123
1>>a C<< << >>

English
Audio Operation Mode

Action: Make a call using handset, handsfree, or headset mode (see page 9)
Take the handset off the hook. Handset mode has been activated ( symbol) and a
dial tone is heard in the handset speaker. The display shows:
123 1>A C<- Clear I I
(no symbol when in
123
dialing mode)
or leave the handset on the hook and press

Speaker
Handsfree mode will be activated ( symbol) and a dial tone can be heard in the
casing speaker. The display shows:
(no symbol when in
123
dialing mode)
or switch from handsfree to headset mode by pressing
Speaker Headset
Headset mode will be activated ( / symbol) and a dial tone can be heard in the
headset speaker. The display shows:
(no symbol when in
123
dialing mode)
Make sure the phone is in numeric mode (see page 56), then enter the number
using the alphanumeric keys (see page 55)
>12345678█ 12345678█ —— Enter Number —— Enter Number time

123 1>A C<- Clear 12345678I 12345678I
123
Press to confirm that number is complete.
Result: The phone number entered will be dialed.

English
You can also make a call using handset or handsfree mode without confirming the
previously entered number:
Enter the number to be dialed.
Lift the handset or press .
Result: The phone begins to dial.

Auto Completion (Number Guessing)
L Note: The following setting must have been configured in advance:

Setup Advanced Behavior Number Guessing: <ON>
Setup Advanced Behavior Number Guessing Minimum Length: <2..4>
Action: Dial a supported format (see page 54) using auto completion (number
guessing).
Enter a supported format (number or name digits/letters) to be dialed.
Result: After the minimum number (Number Guessing Minimum Length) has been
entered, the phone will search the call lists (page 82) and the phone directory (page
81) for numbers/names containing those digits/letters and present the search results in
a list on the display. The resulting list can be browsed using .
The displayed entry can be dialed by pressing or continue entering numbers.
Action: Turn off auto completion (number guessing) temporarily
Press
or press or press
- <<
S3 S3
Result: The entered number will not be auto-completed by number guessing. Dial the
number by pressing

English
Call Completion
This call function allows you to establish calls successfully when the other party is busy
or not answering.
L Note: Your VoIP PBX must support this feature.
Enabling
Action: Enable call completion via the web or phone user interface:
Setup Advanced Behavior Call Completion: <ON>
Setup Advanced Behavior Peer to Peer Call Completion: <ON>
or
6 Phone Behaviour
6 Call Completion On
When “Busy” (CCBS)
You can activate call completion when the called party extB is busy.
Activation
Action: Activate call completion when called party extB is busy
Activate Call Activate Call Completion ———— Busy ———— Busy time
Completion? Cancel Activate Call Activate Call Completion?
Completion?
Result: Call completion has been activated and the display shows:
Waiting: extB Waiting: extB — Call Completion — Call Completion time
Cancel Ok Waiting: extB Waiting: extB

English
While Waiting
Action: Optionally: Continue using the phone while waiting for call completion
Press to return to the idle screen
Result: The idle screen is displayed and the message “CC” is shown on the display.
ext1 time date CC time ext1
date time
CC … … … … ext1
CC date
Call Completion
Call Completion
Action: Dial the number when called party extB becomes idle.
The following message will be displayed when the called party extB becomes idle:
Call: extB? Call: extB? — Call Completion — Call Completion time
Cancel Ok Call: extB? Call: extB
Press to dial the number.

Result: The call to the busy party extB could be completed.
On “No Responding” (CCNR)
You can activate call completion when the called party extB is not responding.
L Note: Be aware that activity detection only detects whether the phone you are
calling is being used. It cannot detect whether the person you want to reach is in the
room or not!
Snom 300 only:
Setup Function Keys Px Context: <Active>
Setup Function Keys Px Type: <Key Event>
Setup Function Keys Px Number: F_CALL_COMPLETION

English
Activation
Action: Activate call completion when called party extB is not responding
extB extB ——— Calling ——— Calling time
… CC Cancel extB extB name
extB number
… CC … … ext1 name
ext1 name
… CC … …
When the called party is not responding press:

LEDx Px CC CC CC
F_CALL_COMPLETION
S3 S2 S2
Result: Call completion has been activated and the following message is displayed:
Waiting: extB Waiting: extB — Call Completion — Call Completion time
Cancel Ok Waiting: extB Waiting: extB
While Waiting
Action: Optionally: Continue using the phone while waiting for call completion
Press to return to the idle screen
Result: The idle screen is displayed and the message “CC” is shown on the display.
ext1 time date CC time ext1
date time
CC … … … … ext1
CC date Call Completion
Call Completion
Action: Dial the number when called party extB becomes available.
Call: extB? Call: extB? — Call Completion — Call Completion time
Cancel Ok Call: extB? Call: extB
Press to dial the number.

Result: The call to the non-responding party extB could be completed.

English
Call Termination
Action: Terminate a call
(1) Replace the handset, (2) press the handset hook (see page 9) or (3) press
Result: The call is terminated.

Redial
This function allows the redialing of previously dialed numbers (see page 82).
Action: Redial a previously dialed number
Press
LED3 P3 Press Press
Redial Redial
Redial
The previously dialed numbers are The list of previously dialed numbers is
displayed, one at a time. displayed.
Use to navigate through the entries. Begin dialing the displayed or highlighted
entry pick up the handset or by pressing .
Result: A previously dialed number is redialed.

English
Incoming Calls
Call Indication
An incoming call is indicated acoustically and visually:
Acoustic
• Ringtone (see page 34)
Visual
• Fast Blinking LEDs
o LED adjacent to Free Function “Line” Key
L Note: Use the default settings (see page 41)

Setup Function Keys Px:
Context: <Active>, i.e. the extension for outgoing calls is used
Type: <Line>
Number: <empty>
o “Message” LED, see page 9

o Call Indication LED (snom 370 only), see page 9
• Flashing backlight (not available on snom 320), see page 32
• Display
o Calling party’s extension
o Calling party’s picture (snom 370 only)
o Called party’s extension/SIP Identity index
Example: Ringing Screen Appearance (calling party extA; called party extB)
extA extA ———— extA ———— Ringing time
Deny extA name
extA number
extB name
extB number
When the following settings are made, the “ringing screen” will change appearance:
Setup Preferences General Information Show Identity Index: <ON>

Setup Preferences General Information Ringer animation: <OFF>
<1> extA <1> extA —— To: <1> extB —— Ringing time

Deny extA number / name / extA name
SIP URI extA number
extB name
extB number

English
Accepting Incoming Calls

Action: Accept an incoming call
Pick up the handset ( enable handset mode)
or
press ( enable handsfree mode)
or
press ( enable handsfree or headset mode, if used)
Result: The incoming call has been accepted.

Call Waiting
This call feature allows your phone to accept other incoming calls to an extension (SIP
identity) extB already in an active call.
L Note: The default setting has to be configured in advance:

Setup Advanced Audio Call Waiting Indication:
<ON>: A recurring knocking sound will be heard in the background of the ongoing call
to signal further incoming calls.
<VISUAL> Further incoming calls are indicated only on the display.
One free function “Line” key per call is required (see page 41).
Example: There is one active call from extA indicated by the permanently lit LED1.
extA 1:10 extA 1:10 —— Connected —— Connected time
… … … … extA extA
extB
LED1 P1 P1 LED1
LED2 P2 P2 LED2

English
Action: Receive another incoming call at extC while in an active call at extA.
Another incoming call is signalized on the display and by the blinking LED2.
extC extC … … … extA extA
extB
1:10
extC extC
LED1 P1 P1 LED1
LED2 P2 P2 LED2
Answer the call by pressing the free function “Line” key next to the blinking LED2.
Result: The first active call on the free function “Line” key P1 is placed on hold and
the 2nd incoming call on the free function “Line” key P2 is accepted. This is indicated
by a slowly blinking LED1 and a permanent lit LED2. Additionally a tone sequence
can be played to remind you of the waiting call.
extC 1:10 extC 1:10 —— Connected —— Connected time

… … … … … extC extC
extB
LED1 P1 P1 LED1
LED2 P2 P2 LED2

English
Denying Incoming Calls

Action: Deny an incoming call to extA
Deny extA name
extA number
extB name
extB number
Press Press or
Deny Deny
S4 S4 S4
Result: The incoming call has been denied.

Denying Incoming Calls Automatically
L Note: The following settings must have been configured in advance (via mass
deployment or manually):
Setup Advanced Behavior Deny All Feature: <ON>
Snom 300 only:
Setup Function Keys Px Number: F_DENYALL
Action: Deny incoming calls to extA automatically

Deny extA name
extA number
extB name
extB number
Press
F_DENYALL DenyAll Deny All
Px S2 S2 S2
Result: The incoming call is denied and the related caller information is added to a
deny list in the phone’s directory (see page 81). All calls from this number will be
rejected automatically.

English
DND (Do Not Disturb) Mode
L Note: The following settings must have been configured in advance:

Operation Directory / Address Book Add or Edit Entry/Contact Type: <VIP>
The following configuration is mandatory on snom 300, but optional for snom
320/360/370 if additional feedback via LEDx is desired:
Setup Function Keys Px Number: F_DND
Action: Activate DND (Do Not Disturb) Mode
Press
Press or press LEDx Px
LEDx Px DND
Result: DND Mode has been activated. Further incoming calls will be rejected
(except those from ”VIP” numbers). The display shows:
ext1 time date DND time ext1

date time
… … … … ext1
DND active! date
or
LEDx lights up
LEDx Px
Action: Deactivate DND (Do Not Disturb) Mode

Press
Press or press LEDx Px
LEDx Px DND
Result: DND Mode has been deactivated. Further incoming calls will not be rejected
anymore.

English
Call Forwarding
This feature allows you (extB) to forward an incoming call from extA to another phone
number (extC), e.g. a cell phone or voice mailbox.
The following call forwarding events can be configured:
• Off: Call forwarding is deactivated by default.
• Always: Incoming calls are immediately forwarded.
• Busy: Incoming calls are immediately forwarded when the phone is busy.
• Time: Call forwarding is activated when the time (in seconds) entered has passed
without the call having been answered.
Always
Action: Activate call forwarding event “Always” (to extC)
Setup Preferences Call Forwarding Always Target: <extC>
Setup Preferences Call Forwarding Event: <Always>
or
Call Forwarding Always 7 Call Forwarding 3 Always Target
Press Enter <extC> and press
Enter “Always target” <extC> 1 Call Forwarding Event
Press Choose “Always” and press
L Note: To turn the call forwarding event “Always” on and off more quickly and
conveniently, it can be programmed onto one of the free function keys.
The following setting must have been configured in advance:
Setup Function Keys Px Number: F_REDIRECT or F_REDIRECT:extC
Press Px
F_REDIRECT
Result: Call forwarding is activated. Incoming calls are immediately forwarded to extC.
ext1 time date CFwd: extC time ext1
date time
CFwd: extC … … … … ext1
CFwd: extC date

CFwd: extC

English
Busy
Action: Activate call forwarding event “when busy” (to extC)
Setup Preferences Call Forwarding Busy Target: <extC>
Setup Preferences Call Forwarding Event: <When Busy>
or
Call Forwarding Busy 7 Call Forwarding 4 Busy Target
Enter “Busy target” <extC> 1 Call Forwarding Event
Press Choose “When Busy” and press
Result: Call forwarding is activated. Incoming calls are immediately forwarded to extC
when one of the extensions is busy.
ext1 time date CFwd extC time ext1
date time
CFwd extC … … … … ext1
CFwd: extC date

CFwd: extC

English
Timeout
Action: Activate call forwarding event “on timeout” (to extC)
Setup Preferences Call Forwarding Timeout Target: <extC>
Setup Preferences Call Forwarding Timeout Timeout (sec): <time in sec>
Setup Preferences Call Forwarding Event: <After Timeout>
or
Call Forwarding Time 7 Call Forwarding 5 Timeout Target
Enter “Timeout target” <extC> 2 Call Forwarding Time
Press Enter <time in sec>and press
Enter <time in sec> 1 Call Forwarding Event
Press Choose “On Timeout” and press
Result: Call forwarding is activated. Incoming calls are forwarded to extC when the
time (in seconds) entered has passed without the call having been answered.
ext1 time date CFwd: extC time ext1
date time
CFwd: extC … … … … ext1
CFwd: extC date

CFwd: extC

English
Active Calls
Audio Operation Modes
The audio operation modes handset, handsfree, and headset can be alternated during
active calls.
Action: Switch between handset, handsfree, and headset mode during an active call.
extA extA 1:10 —— Connected —— Connected time
extB
(no symbol when in 1:10
handset mode) … … … … SpkOn … …
Press Press or
Speaker Speaker
SpkOn
S2 S2
Result: Handsfree mode has been activated and the display shows:

extA extA
… … … … extB
1:10
… … … … SpkOff … …
You can either opt to stay in handsfree mode by replacing the handset or return to
handset mode by pressing Speaker or switch to headset mode:
Headset Headset
Press Press Press
Result: Headset Mode has been activated. The display shows:

extB
1:10

English
Mute / Unmute
This function allows you to mute the microphone of the active audio device during a
call, i.e. the other party cannot hear you. Unmute the microphone to return to normal
conversation.
Mute
Action: Mute the microphone of the active audio device during a call.
Press
LED6 P6
Press or press
Mute
Mute
Mute Mute Mute
S2 S1 S1
Result: The microphone of the active audio device has been muted and the other
party cannot hear you. This is indicated as follows:
Mute … Unmute … … extA extA
extB
LED 6 lights up 1:10
Unmute … … …
LED6 P6 Unmute … … …
Mute
Unmute
Action: Unmute the microphone of the active audio device during a call.
Press
LED6 P6
Press or press
Mute
Mute
Unmute Unmute Unmute
S2 S1 S1
Result: The microphone of the active audio device has been activated again. This is
indicated as follows:
LED6 P6 extA 1:10 —— Connected —— Connected time

Mute … Mute … … extA extA
extB
1:10
Mute … … …
Mute … … …

English
Multiple Speaker Mode

This option is only available during an active call and allows you to use two speakers
simultaneously for listening (handset/casing speaker or headset/casing speaker).
Enable Casing Speaker
Action: Turn on the casing speaker during an active call when in handset mode.
Not applicable extA 1:10 —— Connected —— Connected time
… … +Spkr … extA extA
extB
1:10
… … … +Spkr
… … … +Spkr
+Spkr +Spkr +Spkr

Press Press Press
S3 S4 S4
Result: The casing speaker has been activated as indicated by the changing text/icon
above the corresponding context-sensitive key
extA 1:10 —— Connected —— Connected time
… … -Spkr … extA extA
extB
1:10
… … … -Spkr
… … … -Spkr
Disable Casing Speaker

Action: Turn on the casing speaker during an active call in handset mode.
-Spkr -Spkr -Spkr
Press Press Press
S3 S4 S4
Result: The casing speaker has been deactivated as indicated by the changing text/
icon above the corresponding context-sensitive key
… … +Spkr … extA extA
extB
1:10
… … … +Spkr
… … … +Spkr

English
Hold and Resume

This call function allows you (extB) to place an active call from extA on hold. When
placing a call on hold, your IP PBX might play a melody or message to the other party
while waiting. Other calls can be received and made while having a call on hold.
Hold
Action: Place an active call on hold
Press the free function “Line” key whose adjacent LED is lit up
Not applicable or press

Hold
Result: The current call is placed on hold. This is indicated by the slowly blinking
LED of the free function “Line” key. The following message is displayed:
Calls on Hold: 1 Calls on Hold: 1 — Calls on Hold: 1 — Calls on Hold: 1
extA extA extA extA
extB
Resume
Action: Resume a held call
Press the free function “Line” key whose adjacent LED is blinking slowly .
Not applicable or press

Hold
Result: The held call is resumed. The number of the calling party is displayed.
extB
Several calls, e.g. to extA, extC, and extD, can be placed on hold simultaneously.
Navigate through the calls on hold with and resume the highlighted one with .

extA extA extA extA
extB
extC
extB
Press or extD

English
Calls on Hold: 3 Calls on Hold: 3 — Calls on Hold: 3 — extB

extC extC extC

English
Call Transfer
This call function allows your phone (extB) to transfer an active call from extA to a third
phone (extC) without announcing the call to extC (“Blind Transfer”) or with prior
announcement (“Attended Transfer”).
L Note: Your VoIP PBX must support this functionality.
Blind Transfer
Action: Perform a “Blind Transfer”
extB
Press Press
LED5 P5
Transfer Transfer
extA will be placed on hold automatically.

Enter extC and press or hang up to confirm.
Result: The call from extA is blindly transferred to extC. If extC is busy or not
responding there will be no feedback to extB and the call would be forwarded to
extC’s voicemail if so configured.
Attended Transfer
Action: Perform an “Attended Transfer”
Place the caller on hold (see page 71), and then dial extC’s number. When extC
answers, announce the call. If extC wishes to accept the call, press:
LED5 P5
Transfer Transfer
The list of held calls is displayed. If there is more than one held call, choose the party
you want to transfer by using and press or to confirm.
Number: extA Number: extA ——— Number ——— Number
Edit Cancel extA extA
extB
Result: The call from extA is transferred to extC.

English
Conference
This call function allows your phone (extA) to establish a three-party conference, i.e.
three phone parties can communicate with each other.
Establishing
Action: Establish three-party conference on your phone (extA)
Call extB and place the call on hold (see page 71)
Call extC and initiate the conference as follows:
extC 0:10
Cnf.On Press or press
Conference
Cnf.On Cnf.On
Press
S4 S4 S4
Result: The three-party conference has been established. The participants extA,
extB, and extC can hear each other. This is indicated as shown:
extC 0:10
Cnf.Off Cnf.Off
Cnf.Off
S4 S4 S4
Disconnecting
Action: Disconnecting a Conference
Press Press or press

Conference
Cnf.Off Cnf.Off
S4 S4 S4
Result: The conference has been disconnected; extB and extC are placed on hold:

extC extC extC extC
extA
extB
extA

English
Call Recording
You can record active calls. The recordings are available through your voice mailbox
(see page 87)
Turn On
Action: Turn On Call Recording
Not supported Press

Record
Result: Recording starts. A blinking symbol is shown in the

display while recording.

extB
1:10
1:10
Turn Off
Action: Turn Off Call Recording
Not supported Press

Record
Result: Recording stops. The recording is now available in your

voice mailbox and a message waiting indication is sent to your
phone.

English
Advanced Phone Functions

Hot Desking
The basic functionality allows logging off existing user accounts (extensions/SIP
identities) and logging on new user accounts (extensions/SIP identities).
L Note: This feature can be enhanced to allow automatic provisioning of customized

phone configuration when different users logon to your phone; the enhanced
functionality must be supported by your VoIP PBX.
Logoff All Users (Extensions/SIP Identities)

Action: Logoff all users (extensions/SIP identities)
See page 39 “Removing All Extensions (SIP Identities)”
or
To logoff off all extensions (SIP identities) more quickly and conveniently, it can be
programmed onto one of the free function keys.
L Note: The following setting must have been configured in advance:
Setup Function Keys Px Number: F_LOGON_USER
Press Px
F_LOGON_USER
or
Not supported 5 Identity 5 Logoff All
Press
Log off all user Log off all users? ——— Logoff All ——— Logoff All time
Cancel Log off all users? Log off all users?
Confirm with ( or abort with )
Warning: If you confirm, all currently configured extensions (SIP identities) will be
unregistered immediately and their configuration data deleted from the phone.
Result: All extensions are unregistered and removed from your phone configuration.
The phone is placed out of operation and the logon wizard will be shown on the display.
© snom technology AG 2007 Advanced Phone Functions • 7 9

English
Logon New User (Extension/SIP Identity)

Action: After logging off all users (see page 79) you can logon a new user
The Logon Wizard screen is displayed:
No No
Welcome! time
Logon Logon
Logo
Press a key Welcome!
Logo
Wizard Wizard to log on. Press a key to
log on.
screen screen
Press a key.
Change the input mode as needed and
enter the new extension to log on, e.g. 100
Account: 123 Account: 123 ——— Account ——— Account time

100 100 100 100
123
1>>a C<< << >>
Confirm with . Change the input mode as needed

and enter the registrar of the new extension to log on, e.g. test.com
Registrar: Registrar: 123 ——— Registrar ——— Registrar time

test.com test.com test.com test.com
abc
a>>A C<< << >>
Confirm with ( or abort with )
Result: The phone attempts to register the new user (see page 19).
L Note: The enhanced functionality requires the following steps:

1. The log off information is sent to the VoIP PBX via “Action URL” <Log off>
2. The new user information is sent to the VoIP PBX via “Action URL” <Log on>
3. The VoIP PBX sends a reboot request to the phone
4. The phone restarts and will be provisioned with customized configuration
settings
8 0 • Advanced Phone Functions © snom technology AG 2007

English
Directory
The built-in phone directory stores the names and phone numbers of your contacts and
allows you to group them into “friends”, “family members”, “colleagues”, and “VIPs”,
which groups can be assigned distinct ringtones (see page 35).
100 entries max. 250 entries max.
Contact Types: Friends, Family, Colleagues, VIP, Deny List
L Note: We recommend using the web user interface to add or edit entries, import
or delete directory more conveniently:
• Releases < 7: Operation Address Book
• Release 7: Operation Directory
For further information read the instructions for release 6 25 and release 7 26 in our
online knowledge database.
Action: Access the phone directory
Directory
LED4 P4
Directory Dir Directory
S3 S3 S3
Result: The phone directory entries will be displayed. Use for navigation through
the list. Dial the highlighted entry by pressing .

English
Call Lists
Your phone maintains locally stored lists of missed, received, and dialed calls. Each list
entry has a timestamp and shows the called or calling party number respectively.
A maximum of 100 entries per list is supported.
L Note: When the phone is rebooted, the entries on all lists are cleared. Save them
to another file if you need to keep the information.
Repeated calls from or to the same number will show the time of the last call and the
total number of calls dialed/missed/received.
We recommend using the web user interface to import or delete call list entries:
Operation Home
Action: Access call lists on the web or phone user interface.

Operation Home Dialed Numbers / Missed Calls / Received Calls
or
Press
CHist CHist
S2 S2 S2
Call History: Call History: Missed Call History

Missed Missed Received Dialed Received Missed
Dialed Received
Select a list by Select a list by Dialed
pressing pressing
Missed Received Dialed

or Select a list by pressing or
S1 S2 S4
Press Press
Result: The Call History Lists are displayed. Dial the highlighted entry by
pressing . (see also page 62)

English
Minibrowser
This function enables your phone to use services provided by standard web servers
using the HTTP/HTTPS protocol. Typical services are:
• To-do lists
• Stock information
• Weather information
• Provisioning
• Scheduler
• Phone directory
Availability
- - Release 6 -
Release 7 Release 7 Release 7 Release 7
Access
You can configure access to the Minibrowser via web user interface using “Action
URLs” pointing to XML files.
Action: Access the Minibrowser via phone user interface.
The following settings must have been configured in advance in order to access the
Minibrowser from the phone user interface.
Setup Function Keys Px Type: <Action URL>
Setup Function Keys Px Number: <URL to XML Minibrowser Application>
Press
LEDx Px
Action URL
Result: The XML file will be loaded and the Minibrowser displays the application on the
screen.

English
Presence
This feature allows you to publish a presence state to indicate your current
communication status in order to inform your contacts of your availability and
willingness to communicate.
L Note: Your VoIP PBX must support this functionality. This feature is only available
from firmware release 7 onwards.
Setup Advanced SIP/RTP Publish Presence: <ON>
Setup Identity X SIP Contact List: <ON>
Setup Identity X SIP Contact List URI: <SIP URI>
For snom 320 / 360 / 370 only:
Configure one context-sensitive key S1…S4 to call up the “Presence State” list and
another one to call up the “Contacts“ list:
Setup Function Keys: Sx <Presence> / <Contacts>

English
Changing the Presence State

The default presence state is Offline, i.e. your contacts are informed of your availability.
You can change your presence state to one of the following options: Online, Offline,
Invisible, Busy.
Action: Change your presence state
Press Press
Configuration Presence Presence

Reg
Sx Sx Sx
Press
Choose the
currently active
extension ( )
by pressing
or
1 ext1
Press 3x
1 Presence
Edit
Press
Presence State Presence State —— Presence State—— Presence State

Offline Offline Offline Offline
Online Online
Busy Busy
Invisible
Invisible
Select your presence state by pressing or

Result: Your presence state has been changed and will be published to your contacts.

English
Contact Presence
The Contacts list shows the presence state of your contacts without you having to call
them.
Action: Check the presence state of your contacts
not not Press
supported supported Contacts
Sx Sx
——— Contacts ——— Contacts

Contact 1 Contact 1
Contact 2 Contact 2
Contact 3 Contact 3
Result: The Contacts list is displayed

and you can check the presence state of
your contacts, as indicated by the
following symbols, by using :
Online Online
Offline Offline
Busy Busy

English
Voice Mailbox
Your voice mailbox messages, which are usually stored on a media server of your local
or hosted VoIP telephony system, can be accessed from your phone.
L Note: Your VoIP telephony system must support this functionality.
New voice messages can be indicated both acoustically and visually as described
below.
Acoustical Indication
A “Message Waiting Indication (MWI)” notification (tone sequence) can be played
when a new message arrives. The “MWI Dial Tone” is a stuttering tone which can be
played when a new call is started.
Action: Activate acoustical indication when a MWI arrives
Setup Preferences General Information MWI Notification:
<Silent> MWI Notification is turned off
<Beep> Beep tone is played once
<Reminder> Beep tone is played repeatedly
Setup Preferences General Information MWI Dial Tone:
<Normal> MWI Dial Tone is turned off
<Stutter> Stuttering Dial Tone is played
or
Enter the settings menu (see page 25) and
navigate through the menu (see page 22) until the following screen is displayed:
Not supported 2 MWI Notification 2 MWI Notification
Press
—— MWI Notification — MWI Notification
Silent Silent
Change the MWI Notification by pressing

or
Press to save or press to abort.
Result: The MWI configuration has been changed.

English
Visual Indication
Message LED
The “Message LED” starts blinking when new MWIs arrive and stops when all
messages have been retrieved.
Message Message
yellow red
Idle Screen Symbols/Messages
Not supported date ext1 time ext1 date time
… VMail … … ext1
…
VMail 1 new 0 old
1 new 0 old messages
messages … … … VMail
S2
… … …
Retrieve New Messages

Action: Listen to your new messages

Retrieve
VMail VMail
S2 S4 S4
Mailbox of: time

ext1@... Mailbox of:
You have 1 new ext1@...
0 old messages You have 1 new
0 old messages
Go to Mailbox?

Result: Your voice mailbox is called and you are able to listen to your new and old
messages.

English
Extension Monitoring and Call Pickup

This feature allows you to monitor the call state of other extensions and to answer calls
to these extensions. It is very useful for a user, especially a phone receptionist, to know
the call state of other phones so that he or she knows if a call can be successfully
made to a phone.

• Single subscriptions (RFC 4235 compliant)
• Event-list subscriptions (RFC4662 compliant); this feature is only available from
firmware release 7 onwards.
Busy Lamp Field (BLF) feature
The following settings must have been configured in advance (see page 42)
Setup Function Keys Px:
Context: <SIP Identity>
Type: <Extension>
Number: <Extension (SIP identity) of monitored phone>
The status of monitored extensions will be indicated by the LEDs adjacent to the
previously configured free function “Extension” Keys.
Action: Monitor the call state of other phones.
Idle state LED off
Ringing state LED blinking rapidly
Busy or Connected State LED on

English
“Calls” List
The “Calls” List represents a visual and functional extension of the BLF feature:
• The call state of monitored phones is displayed (snom 360/snom 370 only)
• The “Calls” list can be updated via an “Extension Monitoring & Call Pick Up List”, i.e.
instead of handling each monitored resource individually, the monitoring phone can
subscribe to an entire list and then receive notifications when the state of any of the
monitored resources in the list changes.
• The “Calls” list may be offered automatically when a monitored extension gets a call
and is in the ringing state. This behavior is turned off by default.
Setup Advanced Behavior Phone Behavior Dialog-Info Call Pickup:

<ON>
Setup Identity X SIP Extension Monitoring & Call Pick Up List: <ON>
Setup Identity X SIP Extension Monitoring & Call Pick Up URI: <SIP URI>
Setup Function Keys: S1 / S2 / S3 / S4 <Calls>
Action: Check the call status of other phones assigned to your call group.
Not supported Not supported Press
Calls Calls
S4 S4
———— Calls ———— Calls time

extA extB extA extB
extC extD extC extD
Result: The Calls list is displayed and

the call statuses ringing ( ) and
connected ( ) of other phones assigned
to your call group can be monitored. Use
to navigate when there are several
simultaneous calls.
Call Pickup
Action: Pick up an incoming call to one of the monitored extensions
If the status of any of your monitored extensions is ringing you can select that call
and press
Result: The selected call is picked up.

English
Appendix
Mapping of Context-Sensitive Function Keys
The following table gives an overview of the individual functions and its relation to the
text or symbol displayed above each key as mentioned on page 8.
Idle screen
snom 320 snom 360 snom 370
Functionality
Text Icon Text
Calls up Registration List (default S1) Reg Reg
Calls up Call History Lists (default S2) CHist CHist
Calls up Phone Directory (default S3) Dir Dir
Speed Dial Prompt (default S4) Speed Speed
Calls up Presence State List Presence Presence
Calls up Contact List - Contacts
Calls up Extension Monitoring List - Calls Calls
Retrieves new voice mail messages VMail VMail
Basic navigation
Functionality
Text Icon Text
Cancels or aborts actions Cancel Cancel
Confirms actions Ok Ok
Scrolls down in a list - Down
Scroll up in a list - Up
Moves the Cursor to the right - <<
Moves the Cursor to the left Next >>
Moves to Next Item Next >>
© snom technology AG 2007 Appendix • 91

English
“Edit” / “Enter number” screen

Functionality
Text Icon Text
Deletes the last character Clear Clear
Deletes left character C C <<
Input Mode numeric lower case 1 a 1>>a
Input Mode lower case upper case a A a>>A
Input Mode upper case numeric A 1 A>>1
“Ringing”, “Calling”, “Connected”, “Holding”, “Transfer”, “Conference”

screens
Functionality
Text Icon Text
Denies an incoming call Deny Deny
Denies incoming calls automatically DenyAll DenyAll
Places a call on hold / Resumes a call R R
Establishes a three-party conference Cnf.On Cnf.On
Disconnects a three-party conference Cnf.Off Cnf.Off
Mutes the active microphone Mute Mute Mute
Unmutes the microphone Unmute Unmute Unmute
Turns on hands free mode - SpOn
Turns off hands free mode - SpOff
Turns on casing speaker simultaneously +Spkr +Spkr +Spkr
Turns off casing speaker -Spkr -Spkr -Spkr
92 • Appendix © snom technology AG 2007

English
Mapping of Key Events

Key Event Description Page
F_REC Toggles recording on/off during an active call. 8 / 78
F_RETRIEVE Retrieves the mailbox messages. 87
F_REDIAL Shows the list of dialed records. Pressing it twice 62
dials the last dialed record.
F_REDIRECT Toggles unconditional redirection on/off. Can be 68
followed by redirection target.
F_HELP Shows helpful information about the phone. 26 / 48
F_CALL_LIST Shows the local call lists. 82
F_DENY Denies an incoming call. 66
F_DENYALL Denies an incoming call and put the caller in the 66
deny list.
F_SPEED_DIAL Offers the speed dial prompt. 45
F_REGS Shows the SIP registrations menu.
F_MUTE Puts the current call on mute i.e. disabling 72
microphone.
F_ADR_BOOK / Shows phonebook/directory. 81
F_DIRECTORY
F_CONFERENCE Toggle control for 3-way conference. 77
F_TRANSFER Used to transfer a call. Can be followed by the 76
transfer target.
F_R Holds / unholds current call. 74
F_DND Toggles Do Not Disturb (DND) feature. 67
F_CC / Enables Call Completion feature while making a 59
F_CALL_COMPLETION call. (CCNR/CCSB)
F_LOGOFF_ALL Logs off all SIP lines on the phone. (Needs 39
confirmation)
F_LOGON_USER Launches the logon wizard to setup a SIP line on 79
the phone.
F_PRESENCE Shows presence state for the current SIP line to 84
be altered.
F_BUDDIES Shows the contact list for the current SIP line. 86
F_DIALOG Shows current calls being monitored. 90

English
Idle Screen
Phone Type Idle Screen on Display Pos Element
Extension
snom 300
(SIP Identity)
snom 320 Time
Date
Status Line for
snom 360 Messages
/ Status Indicators
(Audio etc.)
Text or Symbols for
Context-sensitive Keys
(see page 8 and 91)
snom 370
Extension Status
Indicators

English
Accessories
The following accessories can be used together with your snom phone:
Expansion Module
The expansion module will extend the number of

free function keys and LEDs (see page 7 and 40)
by 42.
For further technical information 27 consult our

For questions regarding the product, please contact
your snom Certified Sales Partner.
Version snom 300 snom 320 snom 360 snom 370

Hardware Revision V1
(not cascadable only 1 FW V6 is
module can be connected) required
Hardware Revision V2
(cascadable up to 3
FW Version 7 is required
modules can be connected)
Headsets
The snom HS-MM2/HS-MM3 wired headsets are

available in monaural style (one loudspeaker). They
must be connected to the phone’s RJ 4P4C jack
via the adapter cable included in delivery.
For further technical information 28 consult our

For questions regarding the product, please contact
your snom Certified Sales Partner.

HS-MM2
HS-MM3

English
Wireless Headset Adapter
The snom Wireless Headset Adapter

connects any supported wireless
headset to your snom phone (see
restrictions and firmware requirements
below). That allows you to answer and
terminate calls directly from your headset
device (Electronic Hook Switch feature)
For further technical information 29 consult our online knowledge database or

download the user manual 30.
For questions regarding the product, please contact your snom Certified Sales
Partner.

Wireless Headset Adapter
FW Version > 6.5.5 is required

English
Power Consumption
Power Consumption snom 300 snom 320 snom 360 snom 370
Power adapter
approx. approx. approx. approx.
• Typical (watts)
1.7 – 2.1 1.7 – 2.2 1.8 – 2.3 1.9 – 2.4
PoE
• Typical (watts) N/A approx. approx. approx.
2.0 – 2.3 2.2 – 2.5 2.3 – 2.6
FCC Statement
For snom snom3x0 VoIP phones
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does not cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
HAC (Hearing Aid Compatible): The measurements are conduced according to FCC
47 CFR 68.316 and 68.317 (edition 2005).
Do not make any changes or modifications to equipment without seeking approval from
the party responsible for compliance. Unauthorized changes or modifications could void
the user’s authority to operate the equipment.

English
Endnotes
1
Special characters are: .@1,?!-/():;&%*#+<=>$[]
2
3
The Portable Document Format (PDF) is a cross-platform, open-file format for documents.
4
Not included in delivery
5
http://wiki.snom.com/Firmware/Update/TFTP_Update
6
DHCP: Dynamic Host Configuration Protocol is a standardized protocol used by network
devices to obtain IP addresses and other parameters from a DHCP server (router etc.)
7
X = arbitrary number
8
http://wiki.snom.com/Mass_deployment
9
http://wiki.snom.com/Firmware/V7/XML_Settings_File_Format#Language_tags
10
http://wiki.snom.com/Interoperability
11
Uniform Resource Identifiers are used to identify or name a resource (e.g., e-mail, SIP) on the
Internet.
12
http://wiki.snom.com/Functions/Phone/Idle_Screen
13
X = 1…12, except snom 300: X = 1…4
14
http://wiki.snom.com/Settings/language
15
http://wiki.snom.com/Settings/web_language
16
17
http://wiki.snom.com/Accessories/Interface_Box
18
http://wiki.snom.com/Interoperability
19
20
http://wiki.snom.com/Web_Interface/V7/Function_Keys
21
http://wiki.snom.com/Interoperability/Sylantro
http://wiki.snom.com/Interoperability/Broadsoft
22
http://wiki.snom.com/Functions/Phone/Action_URL
23
http://wiki.snom.com/firmware.html
24
http://wiki.snom.com/Firmware/Update/Automatic_Update_Service
25
http://wiki.snom.com/Web_Interface/V6/Address_Book
26
http://wiki.snom.com/Web_Interface/V7/Directory
27
http://wiki.snom.com/Accessories/Expansion_Module
28
http://wiki.snom.com/Accessories/Headset
29
http://wiki.snom.com/Accessories/Interface_Box
30
http://snom.com/download/data_snom360v10en2.pdf

User Manual
snom 300 | 320 | 360 | 370
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User Manual: Snom 300 - 320 - 360 - 370

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User Manual

snom 300 | 320 | 360 | 370

© snom technology AG 2007 Welcome • 1

Important User Information

2 • Important User Information © snom technology AG 2007

© snom technology AG 2007 Overview • 3

4 • Overview © snom technology AG 2007

(2) Keypad and LEDs

© snom technology AG 2007 Overview • 5

(2a) Navigation Keys

(2b) Alphanumeric Keys

Lower case abc2 def3

6 • Overview © snom technology AG 2007

(2c) Audio Device Control Keys

Adjusts the volume see page 33

Toggles handsfree mode. see page 71

Redials a number. see page 62

Toggles headset mode. see page 71

Mutes / unmutes the

© snom technology AG 2007 Overview • 7

(2e) Preprogrammed Function Keys

snom 320 - snom 360 - snom 370

Redials a number. see page 62

Calls up the phone directory. see page 81

Transfers calls (if supported by your PBX). see page 76

Version 6: Calls up the main menu for

Establishes a three-party conference call. see page 77

Places a call on “Hold” or resumes it. see page 74

Version 6: Calls up the “Maintenance” menu.

Switches “DND” mode on and off. see page 67

Retrieves messages from the voice mailbox

(2g) Message LED

Setup Preferences General Information

© snom technology AG 2007 Overview • 9

User and Administrator Mode

L Note: The default administrator password is “0000” (four zeros).

• Web user interface settings • Download

L Note: For a complete set of user manuals refer to:

1 0 • Overview © snom technology AG 2007

Attach the footstand for factory factory factory

snom Product Number Power Rating

00001164 10.5 W 90-264V AC / 5.25V DC

© snom technology AG 2007 Getting Started • 1 1

Read the instructions 5 provided in our online knowledge database

(3A) Automatic Phone Initialization

1 2 • Getting Started © snom technology AG 2007

(3A-a) DHCP Request

MAC: MAC: MAC: MAC:

(3A-b) Mass Deployment

© snom technology AG 2007 Getting Started • 1 3

(3M) Manual Phone Initialization

Are you using

1 4 • Getting Started © snom technology AG 2007

(3M-b) Manual Basic Configuration

Press to confirm your choice.

© snom technology AG 2007 Getting Started • 1 5

Tone Scheme (Dialtone)

Press to confirm your choice.

Result: The tone scheme has been configured.