EMPLOYABILITY SKILLS - ENGLISH LITERACY | QUESTION BANK 2022

Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
We need to read and type in English when we book tickets for
1 read a newspaper work in a factory clean machines B
________________ trains or movies
I Can and I Will 2 _______ can help me learn English. dedication fear anger shyness A
To learn to speak in English, which of the following will you
3 motivation interest effort all the above D
need?
4 Which of the following is a naming word? walk red Chennai slowly C
Word Building 5 The dog took Ramesh's shoes before ___________ ran away. it they because and A
6 Which of these words can be used to descibe a 'tree'? tall mango beautiful all the above D
7 Rearrange the letters to find a kitchen appliance. toves stove vesto voste B
Namin Words North or South a long metal or
8 Which is the correct meaning for the word 'pole'? both options A & B none of the above C
ends of earth's axis peice of wood
To convert a 'singular' noun to 'plural' noun which of the
9 Noun+ ez Noun +s Noun+ es Noun + ies A
following rules cannot be applied?
Naming Words-
10 The plural of the word furniture is __________________ furnitures furnituries furniturez furniture D
Singular & Plural
Rio bought a screw driver for his friend and two ______ for
11 screw driver screw drivers screw driveries screw driverz B
himself.
In the sentence given below, choose the action word.
12 My delivered parcel C
My father delivered the parcel. father
Fill the right action word in the sentence below.
Action Words 13 repair repairs is repair are repairs B
The plumber _______________ water pipes.
Use the correct action word in the sentence below-
14 play like write love A
I _________ football every evening with my friends.
Complete the sentence with the correct action word-
15 broke fell jumped bounced A
Action Words- The cup _________ when it fell off the table.
Tenses Which one of the following sentences tells you that an action is I was break the I am breaking the
16 I break the chair. I broke the chair. C
completed? chair. chair.
17 Which one of the following is a describing word? eat repair hot soup C
Fill the blanks with the correct describing word.
18 cross speak peen cross peen D
Describing Words This is a ___________ hammer.
Fill int he blank with the word that describes quality.
19 hard working left talk jump A
I am a __________________ person.
Fill int he blank with the word that describes quality.
20 box Chennai round triangle C
Describing Objects, The cycle wheel is ______________ in shape.
surroundings & Fill in the blank with the appropriate linking word.
processes 21 You must sign out of your email account. Next close the finally in the beginning never after a while A
browser tab and _____ switch off your computer.
22 That was my pen. Where is _____? pen it my pens B
23 Is that Krishna's helmet? Yes, it is he. Yes, it is him. Yes, it is his. Yes, it is that. C
Pronouns
Pronouns Replace the underlined word with the correct pronoun from the
given options
24 he her his him D
I know Virat Kholi.
I know _____________.
Beginning of a
25 When is capital letter used? Names of persons. Names of places All the above D
sentence.
Which punctuation mark should be used in the following
Intrduction to 26 sentence? ? (question mark) , (comma) . (full stop) ! (exclamation) A
punctuation Is there any site engineer here
The box is full of The box is full of The box is full of nuts The box is full of
Which of the following is a sentence with the correct
27 nuts, bots, screws nuts bolts, screws bolts screws and nuts; bolts; screws A
punctuation?
and nails. and nails nails? and nails!
State the kind of sentence.
28 Declarative Interrogative Imperative Exclamatory C
Kinds of Keep the tools in good condition.
sentences- 29
Rearrange the words to form a question. Kind of machine What kind of What kind machine is Machine is what kind
B
Introduction kind of/ what/ is this/ machine? what is this? machine is this? this of? of?
30 The word 'when' denotes ____________ place thing person time D
Rearrange the jumbled words to form a meaningful sentence. As supervisor in In BHEL worked
Peter worked as Supervisor as BHEL
31 BHEL worked Peter as C
supervisor in BHEL. in Peter.
as supervisor/ in BHEL/ worked/ Peter Peter. supervisor.
Practice in framing Rearrange the words to form a sentence-
Cut the onions into small pieces into Cut onions into the Small pieces cut the
sentences 32
small pieces. cut the onions. small pieces. onions into.
A
small pieces/ into/ cut/ the onions
The sentence, "Please help me finish this" can be used to
33 make a request None giving opinion sharing information A
________
meeting someone meeting higher
34 Formal greetings are used when _______ business meetings All of the above D
new or older in age officials
Greetings & Self To whom can you say this sentence?
35 Superiors Friend Strangers The ITI Principal B
Introduction Hey, it's been long time since we met.
helps us to know helps other to know helps others to know helps myself know
36 When I introduce myself, it _______________ C
about ourself about friends about me. about others.
Which of the following expressions can be used to make
37 I hope I believe Please Maybe C
requests?
Asking &
38 The phrase,"Could you please tell me about..." is used to... Thank someone Introduce someone Ask for information Give information C
responding to
questions It was fine. We
What will the response to this question be, "How was class
39 learned many new Oh, I see. Is it so? Thank you A
today?"
things.
How far is the ITI
What is the correct question to ask to get this response? - 'It is Where is railway When is the train How are you going
40 from the railway B
Sharing 2 kms from the railway station.' station? coming? to the ITI?
station?
information with
When someone says 'Thank you' we should reply and say
others 41 Thank you. You're welcome. Bye-bye How are you? B
______.
42 Which of these phrases will you use to give opinion? It is about... Can you..? Tell me about... I think.. D
Talking to Talking to
43 Which of these is a form of non-verbal communication? Facial expressions Talking over phone B
colleagues. colleagues.
Formal & Informal
Communication
Formal & Informal Even without speaking, people may understand your feelings
44 facial expressions body language gestures All the above D
Communication through your _________________.
Which expressions will you choose to address your boss in an
45 Hey Manickam, Dear Manickam, Dear Sir, None C
email?
46 I join metal parts together. I am a ________________. Fitter welder plumber machinist B

Speak & Share I help in designing and building houses. I am an

47 fitter turner architectural assistant nurse C
_____________
information about
workplace I am a desktop
Choose a correct reply to the given question: It is at Kumaran
48 publisher at ABC I go by train. None. B
What do you do? Nagar, Chennai.
Software Solutions.
49 The expression, "To sum up.." is used to _______. end a discussion initiate a discussion Ask for an opinion Ask a doubt A
Discussions on You're absolutely
50 Which expression would you choose to agree with someone? In my experience... It is considered.. Yes, but... B
current right.
happenings Vimla was leaning against the wall during the group discussion. impressive loud and dominating
51 correct posture smile B
Which aspect of discussion did she miss? beginning voice
I told you that it
When talking to a caller after putting them on hold, what should Nice that you have
52 was going to take Thank you for holding None of the above C
you say? no other work
Telephone skills long
53 How many phases are there in a telephone call? 2 4 6 3 D
54 What are important aspects of your voice? the volume the speed the tone All the above. D
Could you please
You are on a call and are not able to hear well. How will you Can you speak
55 speak a little Speak loudly. None of the above. B
ask the person to be louder? loudly?
louder?
You will request
Telephone skills- your colleague to Answer the phone You will talk to the
You are having a conversation with your colleague and then You will ignore the
Role plays 56
your phone rings. What would you say? call.
wait and you and put the caller on caller and leave your B
answer the hold. colleague stranded.
important call.
When giving negative information over phone call, how should Should not answer the
57 Just speak. Speak loudly Should be polite. D
you speak? call at all.
58 Choose the odd word. please sorry paper thanks C
Fill in the blank with the right word.
59 exports buys falls goes A
Let's read The company _________ goods to Vietnam.
What will be the right statement for...? Water problem is
60 Entry is restricted. You can go inside. We won the match. B
There is fire in the factory. solved.
Rearrange the following words to from a sentence. Newspaper was newspaper reading The old man was
61 None of the above. C
oldman/ reading/ was/ the/ newspaper reading the oldman the oldman reading newspaper.
Writing simple Frame a question for this response. Why missed the
62 Why late? Why are you late? What are you doing? B
sentences I missed the bus. bus?
Change the sentence to past tense.
63 She is writing. He writing. He was writing We are writing. C
He is writing.
Pleased to meet you, I
64 Which expression will you use to introduce yourself? My name is .... I am..... All the above D
am....
Speaking
I don't like what you I am afraid I disagree
65 How will you disagree politely? I don't agree.. I am afraid. C
say.. with you in this.
 Name the main skill that helps to learn other other language
66 Reading Speaking Writing Listening D
skills like reading, writing.
Listen to the teacher making the following announcement-

A team of painters are coming tomorrow to paint the walls.

There are plastic sheets in my room on the desk. I want you to Bring the paint from Take the books Cover the desks with
Listening 67 None of the above. C
put them over your desks. her room. from her desk. plastic sheets.

Now, answer the question. What does the teacher want her
trainees to do?
understanding &
68 What does listening involve? Hearing None of the above. Both A & B D
responding
69 Maintaining tools in good condition is _____________ unnecessary essential equal formal B
70 Where have you been all these ____________? While Days During Always B
71 Rahul enjoys ____________ with his pet dog. playing writing doing washing A
"Razia enjoys playing in the rain."
72 Razia enjoys the rain A
The naming word in this sentance is __________
73 Today's weather is going to be _________________. Hopeful Warm Blue Urgent B
Where is the Where is the Where is the Where is the
74 Pick the sentence with correct punctuation. A
generator? generator! generator. generator,
Identify the kind of sentence.
75 Interrogative Exclamatory Imperative Declarative C
Miscellaneous Leave the room immediately.
76 I am a welder. I work with ______ nail polish robots welding tools laptops C
When you say "I am sorry, pls come tomorrow", you are
77 being rude fighting ignoring being polite D
_________
78 The phrase," May I explain what I mean? Is used to _______. elaborate apologise agree disagree A
79 "Hey, Come and join us." To whom will you say this? teacher friend parent superior B
Choose the correct response to the given question
80 She will go. I will certainly Yes, she has. Monday C
"Has Mallika called us for the party?"
The statement, "Please help me finish this" can be used to
81 Make a request None Giving an opinion Share information A
_____.
 EMPLOYABILITY SKILLS - COMMUNICATION SKILLS | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
Meenu is thanking her friend Rita, for helping her before exams. What Rita, I’ll see you Rita, thank you
1 Rita I’m so sorry d. Rita, thanks C
should Meenu say? later for all your help.
Encoding > Send > Reciver Decoding >
2 What is communication ? A
Decoding Recived >Sender Encoding
Importance of A clearly
Communication The teacher said, “Write the topic of the experiment on the top right corner A friendly Not clear to An apology to a
3 communicated A
of the page”. This is __________. request understand. friend
instruction.
I need to talk to
Ankit made a mistake and Riya wants to point it out to him. Riya should You are a bad Can we eat
4 I’m sorry. you about C
say _______. person. something?
something.
When a communicator uses harsh words to point out errors, it will Be well Lead to more Help the
5 Solve the issue. C
________. received. problems. receiver.
6 How to recognize effective communication ? Expressions Tone of Voice Body Language All of the above D
Components of Relaxed and
7 An angry person’s body language will be ? Calm Friendly Aggressive C
Communication soothing
Practicing with
friends and Rejecting any Keep observing
8 One way of improving your communication skills is ______. Practicing alone B
getting feedback given others.
feedback
‘Hey, I am Saran. I am from Ahmedabad. I am really fond of running and formal informal Both of the None of the
9 B
travelling!’. This is an _______. introduction introduction above above
Details of place of study, branch and specialization should be Group
10 An interview Friendly chat Debate A
communicated during ______. discussion
Stand straight
Practising Effective Stand
Walk fast from and walk a little
Communication 11 When you give a speech, it is always better to ________. Stand fixed. slouching and D
place to place. on the stage
bent.
casually.
12 News reporters on television need to maintain proper levels of _______. Voice eye contact posture all of the above D
Introducing ourselves effectively helps in creating a good impression Future
13 Future friends Teachers All of the above D
among ________. employers
If someone is open minded and willing to change their view based on the Good Rigid Poor Difficult
14 A
valid opinion of others, they are _______. communicators communicators communicators communicators
Ask too many
15 When another person is talking, a good communicator will always ______. Listen carefully. Be patient. Both A+B D
questions.
It shows you
You need to The other
are not Communication
It is important to always choose words to suit the person(s) you are talking show off your person needs to
Mastering Effective 16 interested in is always C
to because _______. word understand your
Communication communicating difficult.
knowledge. message.
with them.
Good eye Standing or
17 Non-verbal expressions include which of the following aspects? Smile All of the above D
contact sitting position
Mastering Effective
Communication

Both verbal and Neither verbal

Our verbal Our non-verbal
18 While we communicate, it is important to pay attention to _____. non-verbal nor non-verbal C
expression expression
expression expression
I will encourage
Use the chance Forget their Speak on their
19 When a participant is quiet during a group discussion ? them to A
to speak. presence. behalf.
participate.
Summarizing Speaking your
Interfere as they Fall asleep as
20 One way of showing interest when you have a conversation is ________. their ideas at point of view A
speak they talk
"Assessing your the end when not asked
Communication Checking our
Ability " Looking at it
strengths and Showing to Posting it on
21 Recording oneself speak in a smart phone can be useful for _______ whenever you B
weaknesses as friends facebook
are free
a communicator
Friendliness
Listening and Non-verbal
22 The top communication skills that can helps in one’s career are? and open- All of the above D
confidence communication
mindedness
To hold the To wait for a To put the To switch on a
23 What does “hold on” during a telephone call mean? B
phone well short time phone down phone
tell the
ask the
customer to request the hide yourself
customer to go
When you are not able to repair equipment in time, you should wait for one customer to when the
24 to another B
" Verbal _________. more week as give you one customer
company if they
Communication you have other more week comes
want
– Speaking " jobs
Refuse to note Request to wait
down if you don’ till you get pen Ask the caller None of the
25 What would you do if someone gives messages during a telephone call? B
t want to pass and paper to to talk later above
the message take down
26 Which one of these phrases is not related to a telephone call? Make up Pick up Hold on Call back A
Leave
27 Which of these is used introduce applicants to employers? Marriage Card Resume Student ID C
Application
28 What can we write in our resume? Qualifications Skills Experience. All of the above D
Verbal Appropriate body language and neat appearance can help achieve
29 TRUE FALSE A
Communication success in interviews as they give confidence.
– Writing Looking into the speaker’s eyes while listening and listener’s eyes while
30 speaking shows one as a confident TRUE FALSE A
person.
31 Leave letters written to the instructor and principal are informal letters. TRUE FALSE B
With a pleasant With an angry
32 How should one greet people? With a sad face With fear B
smile face
shiny teeth, stained teeth, stained teeth,
stained teeth,
33 Personal hygiene includes _________. clean hair & clean hair & dirty hair & A
" Non-verbal dirty hair & nails
nails nails clean nails
Communication"
Playing with phone or other objects while listening to someone is None of the
34 Good behavior Bad Behavior Care B
_______. above
" Non-verbal
Communication"

Nodding the head is an important visual sign to show that you are
35 TRUE FALSE A
listening.
Unawareness of the difference between good and bad touch leads to
36 TRUE FALSE A
unpleasant experiences.
stranger
parents bathing
pat from the brother pulling touching you
Being Aware of 37 Which one of these is an example of bad touch? to you as a D
teacher your cheeks when you are
Good small child
alone
and Bad Touch
go away from tell an elder or
shout ‘NO’
38 When someone you do not know touches you, it is good to _______. that someone all of the above D
loudly
person/place trusted
39 I feel good, happy, loved and protected, when I experience a good touch. TRUE FALSE A
The interviewer The interviewer The interviewer
The interviewer
expects to know expects a short wants to know
wishes to know
40 Why do most interviews have the question “Tell me about yourself”? about the family and quick where the B
the name of the
of the introduction of candidate
candidate.
candidate. the candidate. studied.
Answer
If the interviewer is testing your subject knowledge in the interview, you Avoid the Answer very Give descriptive
41 precisely and A
Decoding Interview should _______. question shortly answers
completely
Reply thanking Discourage Ask the reason
leave the place
42 If you are not selected at the end of an interview, it is good to ________. the employer for other for not being A
immediately
this opportunity candidates selected
Look at the
Look away from
43 When you speak to a person, you need to person in a
Stare at the person Look at the floor B
the person
friendly manner.
maintain eye
listen to others speak clearly allow others to
44 When you are participating in the group discussion _______. contact while B
carelessly and sensibly speak
speaking
Fight with the Listen to
45 When a person disagrees with our opinion, we should ________. Argue strongly. Keep quite C
person. his/her view.
" Workplace
Communication We should We should
We should
What can be done to avoid repeating the ideas that others have already express our listen carefully We can listen
46 apologise for B
told? idea even if it is to avoid randomly.
repetition.
the same. repetition.
Can you please Thank you for
47 How do you ask for a clarification? That’s true. Oh, I see. B
clarify...? your help.
You thank
You apply for an apprenticeship to your dream company but you receive a You get You feel You send them
48 them and move C
rejection mail. How will you handle the situation? depressed. worthless. an angry mail.
on.
They learn
They get They blame They give up
49 How do successful people handle failure? from their A
demotivated. others. their ambitions.
mistakes.
" Handling Rejection
and Failure " Ignore such
Value their Talk hurtful Behave
ideas and
50 When others say hurtful things about us we should? words and things about according to B
believe in
believe it. them. their words.
ourselves.
" Handling Rejection
and Failure "

Working for a Learning a

Mastering Using a
51 Identify a long term goal from the following reputed foreign B
typing skills computer
company language
52 Once we enter a workplace, our communication has to be ______. personal careless professional useless C
To have an
for a smooth To help and
understanding
53 What is the basic need for people at workplace to communicate? operation of the encourage each all of the above D
about each
work other
other's work
Men and women have different ways of communicating at the workplace. cultural gender religious political
Professional 54 B
Understanding these differences is called ____. sensitivity sensitivity sensitivity sensitivity
Networking
they make a they can help
it is fun to know they can solve
55 Professional networking is extremely beneficial because ____________. large group of us find good C
many people all our problems
friends opportunities
meet new share photos
wish people on
56 LinkedIn is a website that can be used to _____. members of our and videos our watch movies A
their birthdays
profession profession
A good way to respond to the question ‘Shall we start the discussion?’ is But, don’t you
57 To conclude Yes, let’s start. To sum up C
_______. think?
58 The folder one carries for interviews should contain _______. resume markesheets identity card all of the above D
Mock Interviews As part of grooming, which of the following are essential for attending
59 casual clothes strong perfume more jewellery Formal clothes D
interviews?
maintain eye
speak clearly listen to others allow others to
60 What should you avoid doing during a group discussion? contact while C
and sensibly carelessly speak
speaking
The people with whom you will have to communicate at the workplace supervisors and family
61 mostly friends classmates B
include _______. co-workers members
62 Which of these is not an online job search platform? Indeed Glassdoor Snapchat LinkedIn C
Be willing to ask
Showing Displaying
questions and a
63 What is the ideal way to communicate at the workplace? respect and positive body All of the above D
willingness to
active listening language
give feedback
Maintaining Leading a Learning to
64 Identify the short term goal from the following Being helpful D
good health happy life drive a car
More followers
Keeping our resume and contact card ready during networking events can Job None of the
65 on our personal Friends B
help us find opportunities above
social media
Attend job fairs
join online organized by Keep in touch
networking both with your
66 Effective and easy ways to create a professional network are ______. All of the above D
websites like government and teachers and
LinkedIn, etc. private fellow students
Job Search and Mock companies
Interviews 67 Which of these is a type of interview? face-to-face telephonic online all of the above D
commenting harassing treating women
Men and women need to be treated equally in the workplace. It is good to
68 about women women employees All of the above D
avoid _______.
employees employees badly
Job Search and Mock
Interviews

When you send your resume through email, you are sending it in the form cookie
69 drive attachment marked text B
of ______. advertisement
former
70 It is useful to get recommendations and endorsements from _______. family members friends colleagues and school teachers C
supervisors
When you check your watch frequently while speaking to a supervisor, he
71 excited upset surprised irritated D
or she will get ______.
What kind of emotional barriers can be overcome when people
72 mistrust fear curiosity both a and b D
communicate?
potential
our families will employers may our friends will
We should be careful about what we share on social media because
73 know about it do a share it to All of the above B
_______.
otherwise background others
check
 EMPLOYABILITY SKILLS - IT LITERACY | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
Central
1 _____ is the brain of the computer. Desktop Window Processing unit Keyboard C
(CPU)
______ allows the user to input letters, numbers and other
2 Mouse Keyboard Desktop Digital Camera B
symbols into a computer.
Basics of Computers
3 Which among the following is not an output device? Monitor Speaker Projector Mouse D
In a computer, ______ performs calculations and takes all
4 CPU Monitor Mouse Hard Disk A
the decisions.
Which key of the keyboard allows you to move to the
5 Enter Caps lock Numeric Keys Space A
begining of the next line?
6 Starting a computer is also called as ________. Running Scanning Booting Operating C
Arrange the following in a sequence for connecting a phone
Exploring a to the computer.
Computer a. Locate the phone folder on the computer and transfer the
7 a,b,c c,a,b a,c,b b,c,a D
files.
b. Turn both your phone and computer on.
c. Connect USB wire to your phone and the computer.
The _______ serves as an interface between the computer Operating
8 Monitor Output Device Hardware B
Basics of Operating and the user. System
System Operating systems have a special language called Binary
9 Access Code Linux Code Reboot Code A
________ . Language
Microsoft Edge was introduced with Windows 10 and Internet
Exploring Windows 10 Google Safari Mozilla Firefox B
replaced ________ as the default web browser. Explorer
Operating System
11 _____ is the operating system of Apple. Linux Windows Mac OS Safari C
12 Which among the following is the primary storage devices? Hard disk Floppy Disk Memory Card RAM & ROM D
_____ is also a form of data storage that cannot be easily
13 RAM ROM Memory Card Hardware B
Using Storage altered or reprogrammemed.
features on windows 14 Which among the following is not a tertiary storage devices? Hard disk USB Drive RAM Memory Card C
_____ is a storage device which is used in mobile phones,
15 Memory Card Hard disk ROM Optical Disc A
digital cameras and MP3 players.
16 Which shortcut is used to save a word file in MS-Word? Ctrl + N Ctrl + B Alt + S Ctrl + S D
Basics of MS Word 17 ______ is the deafult extension of MS word files. .dc .dec .docx .msdoc C
18 Which shortcut is used to open an existing file in MS-Word? Ctrl + N Alt + O Alt + Existing Ctrl + O D
Arranging words or creating different styles of word on MS-
19 Coloring Modifying Editing Formatting D
Word is called as _________.
In MS word to select the whole file which shortcut
20 Ctrl + A Ctrl + @ Ctrl + L Ctrl + D A
combination is used?

Exploring MS Word
 Which among the following is not a command of formatting
21 Bold Italic Font Colour Cut D
toolbar?
____ tab is used to insert charts, graphs, images and page
22 Standard tab Formatting tab Insert tab Review pane C
Exploring MS Word number into a word file.
In MS word to close the document which shortcut
23 Ctrl + B Shift + F4 Alt + F4 Ctrl + L C
combination is used?
In MS Word, when you open a new blank document the Outside the Middle of the
24 Top Left Bottom Right C
cursor appears on the ______ corner of the page. page page
______ lets the user to type uppercase letters or characters
25 Shift Backspace Delete Tab A
when used in combination with another.
26 ________ indicates where one can enter text on the page. Arrow Cursor Hyphen Hyperlink B
______ is an user-friendly software used to create Leave
27 MS Excel Notepad Wordpad MS Word D
letters, letters of application for jobs, resumes.
Arrange the following in the right order of printing a resume
on MS Word.

28 a. Press Ctrl + P a,b,c a,c,b c,a,b b,a,c C

b. Select the number of pages you want to print and press
Creating Documents the Print Tab.
on MS Word c. Open the document you want to print.
Which shortcut key is used to underline the main headings
29 Ctrl + U Ctrl + B Ctrl + L Ctrl + X A
of your resume?
30 Which function key allows you to rename a file? F1 F2 F3 F4 B
Find the missing word in the sequence,
a. Click on Home Tab
31 Font Clipboard Paragraph Styles C
b. Select _______ group
c. Select Left Alignment
______ is an electronic document in the form of grid and is
32 MS Word Spreadsheet Wordpad Calculator B
used for calculations.
Which among the following is not a component of MS Excel
33 Column Row Formula Bar Paint Bar D
worksheet?
Basics of Excel 34 ______ contains one or more worksheets. Workbook Workfile Address bar Document A
35 Which among the follwing is a right cell address? F@ a34 G16 2B C
Row name and Column Column Name
Cell Adress is a combination of _____ and ______ of the Row and
36 Column Number and and Row D
cell. column width
Number Row height number
Ctrl+shift+Print
37 Which shortcut combination prints the excel sheet? Ctrl+P Alt+P Tab+P B
Scr
38 To enter any formula in excel which symbol is used? () ? # = D
______ function allows the user to perform addition
39 addition() Sum() Sumif() Addall() B
operation.
Simple Functions on
Excel
Simple Functions on
Excel ______ option allows the user to check how the worksheet
40 Outlook Demo Preview Print sheet C
looks when printed.
MS Excel workbooks by default are saved with ____
41 .xlsx .xl .excel .msel A
extension.
To cut and paste content of a cell to another cell which
42 Ctrl C & Ctrl P Ctrl X & Ctrl V Alt C & Alt V Ctrl C & Ctrl P B
shortcut combination is used?
43 _______ is a worldwide system of computer networks. Communication Broadband Internet Social Media C
A wireless technology that connects a laptop to the internet
44 Bluetooth WiFi Source Network Desktop B
What is Internet? is called _____ .
Internet
45 Which among the follwing is not an Internet browser? Google Chrome Mozilla Firefox Data Channel D
Explorer
________ will scan through thousands of websites and
46 webpages on the internet that collects and displays the most Search Engine Engine Search tab Software A
Searching for relevant information.
Information on the ________ are words that help us find what we are looking
47 Alphabets Keywords Browser Names B
Internet for on the Internet.
Where do you type the address when you are looking for a
48 Gmail Computer Address bar Task Bar C
website?
Password
should be a
Password Passwords Password must
Which among the following should be followed while setting combination of
49 should be your should be your have only 5-6 D
up a new password? alphabets,
name phone number letters
numbers and
symbols
In Windows, you can lock your computer by pressing Ctrl + Shift + Space bar + Alt
Best Practices to 50 Lock + Prt Scr Delete + Shift C
______ combination keys. Del + F4
follow on Internet
______ deletes spyware programmes installed on your
51 Antispyware Virus Software Passwords A
computer and can prevent them from getting installed.
Sharing
Using strong Clearing Using only
52 Which action should be avoided during online transactions? personal C
password browsing history secured sites
information
A website is secure if it has https as its prefix and a locked
53 Speaker Padlock Equal Star B
______ symbol.
54 _______ is an electronic message transmitted over internet. Message Chatbox E-Mail Webpage C
55 _______ is the mailing service run by Microsoft. G-Mail Yahoo Hotmail Outlook D
56 In an E-Mail _____ shows the topic of the message. Attachments Subject BCC CC B
Which among the following allows the recipient to see all the
57 BCC FCC CC From C
copied email contacts?
Communicate using ______ is a type of file, such as a photo or document that
Email 58 Virus Attachment Copy Recipient desk B
you can send along with your email.
While sending an Email to attach a photo or document,
59 Equal to Smiley Stapler Paper Clip D
which symbol need to be clicked?
Communicate using
Email

The ______ folder holds emails that people have sent to

60 Outbox Inbox Message Trash B
you.
61 The ______ folder holds emails that may not be useful. Outbox Trash Spam Sent C
Which among the following is an example of a strong
62 mycomputer Iloveindia abcd1234 @35dof#secure D
password?
Internet Safety _______ is a secret code that allows only YOU to access
63 Password Mobile phone Email Alarm A
your accounts.
64 Never send a reply to ______ email. Inbox Trusted Emails Spam Long C
65 Learning using a mobile is called _________. Digital Learning Offline learning Self Learning Adult Learning A
_______ are generally small, individual software that can be Mobile
66 Internet Spreadsheet TV Shows C
downloded from playstore or appstore. Applications
Introduction to
mobile applications Which among the following is not an Online payment Banking
67 Google Pay BHIM UPI Instagram D
application? Applications
_______ is a widely used app to find routes from one place
68 Redbus Google Map Trek Makemytrip B
to another.
In an Android phones, apps can be downloaded through the
69 Play Store BHIM UPI Webpage Google Pay A
_______.
Passcode Verified phone Social Media
70 Banking transactions are only possible between ________. E Mail accounts C
verifyers numbers accounts
Simple Mobile ______ is an image that can be scanned instantly that
Applications 71 QR Code Photos Code reader Encrypter A
tranlsates the information into human readable form.
Requesting
Scan and Pay Sending money
Which among the following cannot be done through BHIM money from Chat with all
72 using QR to other verified D
UPI? other verified your friends
Codes user
user
73 What is the minimum age to register as an apprentice? 10 14 18 21 B
MSME (Ministry
The largest government agency that helps small Ministry of Entrepreneurshi of Micro, Small Financial
74 C
entrepreneurs is the __________. defence p Unit & Medium Agencies
Enterprises
www. www.
_____________ is the official website to apply for the www. www.msme.
75 ITIapprenticeshi apprenticeshipi C
apprenticeship training. skilltraining.com com
p.gov.in ndia.gov.in
Exploring popular Technical
Which of the following document is not required as a soft Blood group
site for learning and 76 education Aadhar Card Bank Passbook D
copy while applying for apprenticeship? certificate
career growth certificates
_______ tab is used by ITI students to register for Third party Candidate
77 ITI registration Establishment B
apprenticeship using the official website. aggregator registration
Which among the following is not provided in bharat skill ITI Exam
78 Question Bank Course Videos Study Materials D
portal? Results
www.naukri. www. www. www.msme.
79 Which among the following is a job search website? A
com skilltraining.com bharatskills.com com
 Job Search Self
80 ______ is a group activity to learn about job opportunities. Apprentice On job training B
hackathon Employment
 EMPLOYABILITY SKILLS - ENTREPRENUERSHIP | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
1 The recipe for success includes Self-Awareness & Self- Belief Independence Grit All of the Above D
2 India is a ______________ country underdeveloped Developed Developing None of the Above C
As per "The State of Employment Report in India’ of 2010, women are paid
3 Equal to More than Less than None of the Above C
______________ men for same work
An _________________ is a self-employed person who is always trying to
4 Wage-employed un-employed Entrepreneur None of the above C
make his/her business better by taking risks and trying new ideas
Introduction to 5 What does a person need to succeed in Entreprenuership ? Money Power Politics Mindset D
Entrepreneurship
A _________________ person is someone who works for a
6 Self Employed wage employed Entrepreneur None of the above B
person/organization and gets paid for that work
______________ is the act of setting up and running a business, taking on
7 Entrepreneurship wage employement Both A & B None of the above A
risks in the hope of profit.
Brazil, Russia, Belgium, Russia, Brazil, Russia,
Brazil, Russia, India, China and
8 Expansion of BRICS is Indonesia, China and Indonesia, China and India, China and A
South Africa
South Africa South Africa Swizerland
9 Which of these is a quality of an entrepreneur? Hardworking Creative Risk taker All of the Above D
10 What does 'S' in SWOT stand for? Strength Support Supervise Sincere A
Being
11 What does 'W' in SWOT stand for? Winner Weakness Worry Warning B
Entrepreneurial
12 What does 'O' in SWOT stand for? Opportunity Opponent Observer Outstanding A
13 What does 'T' in SWOT stand for? Time Threat Target Technology B

14 An entrepreneur should not take any risks TRUE FALSE B

My Business Idea
First Moving Consumer Fast Making Fast Moving
15 What is the full form of FMCG? First Moving Customer Goods D
Goods Customer Goods Consumer Goods
By advertising on By observation and By talking to them
16 Best way to identify customers needs is _________________________ Through 3rd person D
newspaper Message and survey
Which are the important elements to remember while doing a customer Listen, observe &
17 Talk and Talk More Write and read Listen and listen D
survey? talk
18 What is the full form of GST? Good and Sales Tax Goods and Service Tax Great Service Tax Great Sales Tax B
19 Goods and Service Taxes (GST) Bill was implemented in _________ . 2017 2019 2020 2018 A
A _____________ is the process of gathering
20 Survey Case Study Both A & B None of the above A
Map the Market - Part data from people about certain topics by interacting with them
1&2 Micro, Small and Medium Ministry of Small and Ministry of Small and Micro, Small and
21 What is the expansion of 'MSME' ? A
Enterprises Medium Enterprises micro Enterprises Model Enterprises
Senior Citizen and
Standup India supports entrepreneurship among ____________ and Minority and SC/ST Senior Citizen and
22 women and SC/ST Communities Women A
_________ communities Communities SC/ST Communities
Communities
How much bank loan "The Standup India" schemes offers for setting up new
23 50 lakh - 1 croce 1lakh - 10 lakh 1 lakh - 50 lakh 10 lakh - 1 croce D
enterprises outside of the farming sector?
entrepreneurship, employment Population in the
24 MSMEs - encourages ____________________ School education None of the above A
and livelihood opportunities country
Speak to at least 20
Go prepared with the questions Speak Politely &
25 Which is the Good method to interact with customer for survey? people to get reliable All of the above D
that you want to ask. deeply
data.
Competitor & Funds & Govt
26 Which is the important scale to improve business ideas? Customer All of the above D
Technology Schemes
National Institute of Need, Interest, News, Interest,
27 The full form of 'NIC' is ________________________ . Net, Interest, Cost C
Overall Market Corruption Concern Communication
Analysis Unique Value Unique Value
28 What is the full form of 'UVP'? Utilise Value Product Under Value Price B
Proposition Price
Overall Market
Analysis

Feedback means Things people like Things people do not

29 Suggestion for improvement All of the above D
________________________________________________ about the idea like about the idea
30 What does 'S' in SMART stand for? Specific Success Strength Smart A
31 What does 'M' in SMART stand for? Money Management Measurable Market C
Business planning 32 What does 'A' in SMART stand for? Action Achievable Ambitious Awareness B
33 What does 'R' in SMART stand for ? Realistic Retail Recycle Responsibility A
34 What does 'T' in SMART stand for? Threat Timely Trust Talent B
35 The 4Ps of a good sales pitch are: promise, picture, pitch and ______? Product Proof Price Public B
Showing the customer that your product actually works and does what it
Pitching for my 36 Picture Power Product Proof D
says, is called _____ in a sales pitch.
Business
Your final selling statement – one that will ensure the sale is called a
37 Product Pitch Picture Proof B
______.
38 The amount collected by selling a product or service is called sales. True False A
The methods of tracking our money that will help manage our finances is
39 Acountancy Money Management Income Saving of Money B
called ___________.
40 Managing Money helps us determine our profits and losses. True False A
41 _____ can be accounted for as business expenses. Rent Equipment Labour charges All of the above D
42 Money Management can help us understand and keep track of: ______ money available expenditure incurred income generated All of the above D
43 Which of the following is not a part of Money Management? Manufacturing Loss Cash avaliable Profit A
Accounting
Sheetal has a clothing retail business. She spends a total of Rs.3000 for 20
44 Loss Profit B
tops. She sells 20 tops for Rs.4500. Sheetal has made a ______?
45 What is the full form of COGS? Cost of Goods Sold Care of Good Sale Care of Good sale Cost of Good sale A
Total purchases –
Money remaining + Opening balance –
46 The formula for COGS is ____ Total Sales- COGS inventory at the end of C
sales expenses
the month
Monetary value of Amount spent on
47 Inventory Value is ____ Total Sales Money Remaining C
unsold products paying rent
The techniques which one applies to promote goods or services and
48 Marketing Techniques Money Management Product pitching Customer Service A
increase sales is called _______
Social Media page
49 Which of the following are methods of marketing? Word of Mouth Schemes & Discount All of the above D
promotion
Sponsoring local events like cricket matches or Diwali celebrations is a
50 True False A
marketing method.
Shilpa is going door to door selling handicrafts. This is an example of ___
51 Online Offline Mass None B
marketing.
Marketing
Reena sells her product in creative packaging that customers like. This is a
52 True False A
marketing method.
Instagram account for 20% Discount on
53 Which of these is not a Marketing method? Word of mouth Paying rent C
business products
Anitha started a TikTok account for her crafts business. She used
54 Online Marketing Poster Tagline Networking A
________ marketing strategy
30% discount on
55 Which of these is not online marketing? Facebook Post Business Website Instagram Story D
your first store visit
While carrying out business, doing the morally right thing is considered as
56 consumer law business ethics decision making business strategy B
_____________.
Discipline, Honesty, Accountability and _________ are the core values while
57 Respect Kindness Power Money A
talking to customers.
Being responsible for your actions towards customers is known as
58 Accountability Discipline Marketing Respect A
_________.
59 Business ethics are for customers only. True False B
Ethical Business
Practice
Ethical Business
Practice An entreprenuer should ensure that the products and services should not
60 True False A
harm the customer.
Treating everyone
fairly, from customers
61 Which of these are ethics for business? Respecting Consumer Rights Saying no to bribes All of the above D
to co-workers to
employees
Whose right is this? The right to be protected against the marketing of goods
62 consumer business child citizen A
and services that are hamrful to life and property.
When you tell a business story, the following steps shoule be followed:
a. ___________
63 b. your struggles customer family introduction friends C
c. how you solved problems
Vision Boarding d. closing
A ________ describes what a company desires to achieve
64 Ethical practice Marketing strategy Business strategy vision statement D
in the long-run.
65 The most critical part of your business success story is your ____ Introduction Challenges Supporters All of the above D
 EMPLOYABILITY SKILLS - MAINTAINING EFFICIENCY | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
A worker helps bring the best output by using the available resources. Such
1 Ineffective Productive Bad Selfish B
a worker is called _________________
2 Who gets the benefit of increased productivity? Government consumer/worker Bussiness all of the above D
Effiency in the Follows safety
workplace 3 One can be efficient at the workplace, if he/she Is punctual Follows rules All of the above D
procedures
Proper storage and
Use of appropriate
4 Safety includes ________ Proper housekeeping handling of tools and All of the above D
PPE
equipment
5 Growth of an organization, is growth of ________ An economy A political party A labour union None of the above A
Increase in the
Increase in the Increase in size of
6 The economic growth of a country is __________ production of goods None of the above B
population families
and services
Expansion of trade Teamwork and Becoming a
Growth 7 Work becomes more efficient with __________ Population growth C
unions collaboration developed country
Gross Domestic Good Domestic Great Domestic
8 Expansion of GDP____________________________ None of the above A
Product Product Product
Economic growth is measured by the increase in a country’s total output or Increase in the Gross Domestic Expansion of trade
9 A political party B
real _______________ population Product unions
The process of transforming ourselves for a better physical, social,
10 Union member Good working Personal growth None of the above C
intellectual state is called ____________
Be close to political
11 The effort taken to learn new skills and technologies, helps to ________ Grow in our profession Become a union leader None of the above A
leaders
Collaborate with other
12 Team work helps to ______ Learn from peers Be efficient at work All of the above D
employees
Personal Growth
Making machines do
13 Pomodoro is a technique that can be used for ______ Working in teams Mechanical jobs Time management C
the work
14 Pomodoro is the Italian word for _________ Tomato Potato Brinjal Onion A
15 How many stages are there in Personal Growth ________ Two Three Four Five D
Transforming ourselves for a better physical, emotional, intellectual, social
16 Company's Growth Personal Growth Economic Growth None of the above B
and financial state is _________
Become satisfied with
Stay updated with Use manually
17 As organizations grow, they need to ___________ the existing None of the above B
changing technologies operated technology
technologies
Best Practices Conduct safety
Buy high-end Train employees
relevant for 18 As technology changes, organizations need to ................... training for All of the above D
machinery periodically
Industry employees
Involving employees in
giving memo for every communication with offering employee
19 Identify which is not a good practice people management the development of B
mistake employees leave
business
Factors Affecting Once the problems have been
Productivity – 20 identified, we need to break them down into simpler elements becasue we change identify criticize remove B
Identification of can _____ the solutions.
Problems – Case A questionnaire
Study 1 21 Filling out a form by answering questions is a part of ..................... Accounting Costing Exam D
survey
Factors Affecting 22 The challenges faced by migrant workers are .............. any other workers much more than same as not as important as all of the above A
Productivity –
Identification of
Problems – Case
Study 2
Factors Affecting
Productivity –
Identification of
Problems – Case 23 One of the key reasons identified as affecting migrant labourers most is Lack of literacy Bad habits Laziness Forming groups A
Study 2
It is the responsibility of the ..................... to provide water, power and
24 Government Employees Management None of the above C
other basic facilities to the workforce
Factors Affecting
a formal induction a safety training
Productivity – 25 When workers are migrating, companies should conduct a cultural programme an informal meeting A
programme programme
Solutions
___________ is helpful for collecting employee feedback and
26 Employer surveys Employee surveys Product surveys Process surveys B
understanding them.
Lack of productivity is a serious threat to any society. It is caused by waste
27 Time Resources Investments All of the above D
of ________
Impact of Lack of When a company is not productive, it has a ___________ effect on its
28 Negative Positive Neutral moderate A
Productivity employees and society.
29 Irresponsible employees of any company create ____ Loss to the company Affect the environment Waste resources All of the above D
30 Low productivity leads to .................. low employment low investment low saving All of the above D
31 Maintaining and improving productivity is a ...................... process Quick Temporary Continuous One time C
Tips for both an individual’s &
32 Efficient productivity improvement techniques ensure ..................... Individual’s growth organization’s growth none C
Maintaining and organization’s growth
Improving What are the characteristics of workers who focus on productivity
Efficiency at the 33 Teamwork Vision Goals All of the above D
improvement?
Workplace
Both measurement
34 Productivity is the .................. of production systems Measurement Efficiency None of the above C
and efficiency
 EMPLOYABILITY SKILLS - OSHEE | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
Protection from accident, danger, risk, hazard or damage is Occupational
1 Occupational safety Anticipation Work preservation A
called as Problems
increases the quality of improves reduces
Occupational safety 2 Safety of employees is important because- All of the above D
& hygiene
products productivity absenteeism
3 Loud Noise is _____ type of occupational hazard physical biological chemical ergonomic A
Workplace safety includes protection of the workers against
4 weather chemicals dust all of the above D
___________
When a fire emergency occurs, people have to be__________
5 locked in removed from moved into none of the above B
the workplace.
Professional
Personal Protective Personal Productive Professional
6 PPE stands for___________ Protective A
Equipment Equipment Productive Equipment
Equipment
Personal Protective
equipment (PPE) 7 PPE includes _________ safety helmets gloves safety glasses all of the above D
_______________ protect hands from cuts, burns or harmful
8 Goggles Gloves Ear plugs Helmets B
liquids
9 -------- are is used for eye protection goggles gloves helmet ear plug A
10 Ear plugs protect ears from __________ Loud Noise music chemicals none of the above A
An accident or injury that can happen in the workplace is Occupational
11 Occupational work Occupational Hazard None of the above B
called precaution
hot or sharp
12 Hygiene-related hazards are caused by the_____________ contamination of hands falls none of the above A
surfaces
13 _____ is an example for flammable or explosive substances Gas cylinders Chemicals flammable gas All the above D
Septic tanks, mines, manholes, storage towers, vessels,
14 open spaces confined spaces safe spaces none of the above B
Occupational tunnels, etc. are called as _______
Hazards The help given to a sick or injured person until medical help is
15 Loan First Aid Attention None of the above B
available is known as ______
While giving first-aid for burns, which one of the following cool or lukewarm
16 ointment and cream iced water Both a & b C
should be avoided? running water
17 Hazards are caused by _________ ? people equipment environment all of the above D
__________ cause injury to workers when an object, piece of Biological
18 Physical Hazards Chemical Hazards Psychological Hazards A
equipment or material comes in contact with the worker. Hazards
Fire, uneven surfaces, working at heights, unprotected Biological
19 Physical Hazards Chemical Hazards Psychological Hazards A
electrical equipment can cause _______ hazards? Hazards
Hazards due to the toxic properties of chemicals are classified
20 Physical Hazards Chemical Hazards Biological HazardsPsychological Hazards B
as _______
21 Chemical hazards can be caused by _________ Inflammable substances All of the above
corrosive substances oxidizing substances D
Bacteria and viruses, fungi, insect or animal bites, poisonous
22 Physical Hazards Chemical Hazards Biological HazardsPsychological Hazards C
Classification of
plants, animal waste, human- waste, can cause _____?
hazards
Classification of
hazards Biological hazards can arise due to organisms or substances
23 TRUE FALSE A
produced by other harmful organisms
Extreme pressure at workplace, conflicts at workplace,
24 Physical Hazards Chemical Hazards Biological HazardsPsychological Hazards D
harassment, can cause _______ ?
_________________ reduces risk of injury, improves
25 Ergonomics Psychology Economics Ethics A
performance and increases productivity.
Maintaining a comfortable environment with good lighting, right
26 Economics ethics ergonomics none of the above C
temperature, less noise and vibration is an example of _____?
maintaining erect providing
keeping frequently used
position of back and mobility and
Ergonomics 27 Ergonomic work environment is created by: objects within easy All the above D
neck with shoulders change of
reach
relaxed posture
_____________ refers to any chronic ailment that happens as Occupational
28 Occupational diseases Occupational safety None of the above A
a result of work or occupational activity. hazard
Over exposure to pollution, chemicals, smoke can
Occupational 29 Lung cancer Hearing loss Anthrax None of the above A
cause________
diseases
30 Loud Noise in the work atmosphere can cause? Lung cancer Hearing Loss Jaundice None of the above B
___________are used to protect both the user and the
31 Machine guards Machinery PPE None of the above A
machines
allowing smooth
Protecting the machine functioning and Preventing the
32 Machine Guard helps in _____ All of the above D
Machine guards - and the operator maintenance of the Accidents
Types machine
In order to cut off power automatically, which of the following
33 Lock guard Interlock guard Lockless guard fencing B
guards is used?
both the present
Environmental Only the present only the future
34 The responsible usage of environment benefits_______ and the future none of the above C
education population generations
generations
Ozone depletion is the disturbance caused in the ________
35 inner middle outer core C
layers of the atmosphere.
In order to preserve our environment, we need to minimise the
36 use of plastics air sunlight none of the above A
Pollution, Ozone ______
depletion and Global thermal
37 Excessive use of pesticides and fertilizers leads to ______ air pollution soil pollution none of the above B
warming pollution
When we follow 3Rs method in our day-to-day personal and manmade
38 Natural resources human resources financial resources A
professional life, we can control the use of ______ resources
Biological
39 Substances which can be decomposed or destroyed are called _______
Non biodegradable biodegradable chemical B
Hazards
Preventing
The 3R method which is used to preserve environment
environmental 40 Reduce Recycle Reuse All of the above D
includes _______
pollution - 3 Rs
 EMPLOYABILITY SKILLS - ESSENTIAL SKILLS | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
Having a clear idea of our personality including
1 strengths, weaknesses, thoughts, beliefs, motivation, Belief Self Awareness Myth Threat B
values etc is called __________
Self-Awareness - 1
Marks scored in
2 Which of the following does not constitute your identity? Opinions Values Likes D
an exam
3 Background refers to a person’s _____________ experiences training education. All of the above D
___________ are the abilities and qualities you have as a Personal Personal
4 Opportunities Threats A
person that helps you grow well in life and career. Strengths weaknesses
__________ are the qualities that are considered Personal Personal
5 Opportunities Threats B
negative, and need to be worked on. Strengths weaknesses
Self-Awareness - 2 Which of the following is an example of personal
6 Confidence Being lazy Hard working Active B
weakness
Fixed-term and
Good and bad Long-term and Rich and poor
7 Goals are of 2 types: non-fixed term B
goals short-term goals goals
goals
Feeling of
Feeling of
8 What is stress? Feeling of joy Feeling of delight frustration / D
surprise
disappointment
It prevents you Does not lead to Makes you
It makes you
10 Which of these is a sign of good stress? from pursuing long-term tension, physically ill or C
doubt yourself.
your goals. loss of sleep. causes pain.
Stress Management Long commute
Pressure to Conflict among
11 Which of these can be a cause of stress? from home to All of the above D
perform in exams. friends.
work.
Makes you doubt
Prevents you Makes you feel
your ability to
12 Which of these is a sign of bad stress? from pursuing physically ill or in All of the above D
perform at a given
your goals. pain.
task.
Spending long
An activity that stops or reduces stress is called a stress
hours thinking Going to bed on
13 buster. Which of the following according to you is not a Listening to music. Gardening A
about the time.
stress buster?
problem.
Stress Management It is the word
It is the It is about It is the ability to
- Tools used to describe
14 What is mindfulness? technique of not sharpening your be fully present in C
people who are
minding anything. brain. a moment.
full of thoughts.
Stress can be Stress cannot be Stress can not be
15 Which of the following is true about stress ? All of the above A
managed controlled decreased
To think deeply To report the
Which of these is an essential step in the problem To follow your To gather and
16 about the problem to a C
solving process? instinct analyze data
problem higher-up
Problems Solving
Problems Solving The more
We need to pursue It is not
Only experts can problems you
a course to even important to
17 Which of the following statements is true solve any solve, the better B
solve a simple solve any
problem you will get at
problem problem
problem solving!
Which of these should be considered while making The choices of The rules of your Your personal
18 Your mood D
decisions? your friends community priorities.
Strength
Special Wellness
Speak Work Strong World Weakness
19 Which of these is the full form of SWOT? Organization D
Openly Together Olympic Team Opportunity
Decisions and Theme
Threat
Negotiations
If someone is impulsive, it means that they act on no negotiation
None of the
20 instinct, without thinking well about their decisions. and wise negotiation Win A
above
Impulsive decisions may lead to ____________ disappointment.
Decisions based on your personal priorities lead to None of the
21 no negotiation wise negotiation disappointment B
______________ above
_________ is the process of organizing and planning how Time Stress Money None of the
22 A
to divide your time between specific activities. Management Management Management above
It will help to get You will be able to
Good time
more done in less meet deadlines
Which of the following statement(s) is true about time management
23 time, even when and deliver quality All of the above D
management? enables you to
there is time products or
Time Management work smarter.
constraint services.
Managing time
The Pomodoro technique is a system that encourages To express
and staying Make us build a
24 people to work with the time they have. So, what is Cutting tomatoes respect for B
focused on one habit.
Pomodoro technique used for? elders.
task for longer.
25 How many days does it take to form a habit? 10 14 21 7 C
___________ refers to the processes of budgeting, saving, Money Stress None of the
26 Time Management A
investing and spending our resources well. Management Management above
27 An example of desires is___________ Books and pen An expensive bike Mobile recharge Uniform B
Money Management When spending money, last priority should be given to
28 Wants Needs Desires All of the above C
___________
The 3 stages of Money Management are Saving, Investing
29 Expenditure Spending Income All of the above A
and ___________
This intention to move out of one’s place to another for
30 Mitigation Litigation Migration Irrigation C
better jobs is called _________.
Our familiar
It is a place It is a place A place designed
lifestyle and
31 What is a comfort zone? where we go to where children in airport for C
behaviour is our
sleep. live. resting.
comfort zone.
Some cities have
Salary in metro
Migrating for All jobs are more Only a few cities
cities is always
Opportunities - 32 Which of these statements is true? available in all opportunities have job B
higher than small
Should do it? cities. than others for opportunities.
towns
certain job roles.
Migrating for
Opportunities -
Should do it?

We should think
about the We should think
We should think difference We should think about how much
Which of these should be taken into account while
33 about our food between our about the language we will miss the B
moving to a new city for work?
preferences. salary and differences. comfort of our
expected home.
expenses.
Which of these expenses are incurred when we move to Buying new Rent of an
34 Buying books Buying shoes D
a new city? clothes accomodation
Push back our
seat without Be polite to Follow the
Migrating for Which among these are not good manners while Speak in a low
35 checking with the fellow passengers instructions of the A
Opportunities - Best travelling by public transport? voice.
person on the and staff. cabin manager.
Practices back seat
Personal
Which of these documents are not compulsorily required
36 Passport Visa identification (eg. Electricity Bill D
for international travel?
Aadhaar Card)
 EMPLOYABILITY SKILLS - LABOUR LAWS | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
To safeguard the workforce, many labour and industrial
1 Employer Employee Government Customer C
laws have been established by __________
To protect the
Factories act ensures to regulate the working conditions health To provide To force
None of the
2 of workers in the factory. Which may be an objective of condition of higher workers do A
above
Labour Welfare: Factories Act? workers in education overtime
Benefits Guaranteed factories
under Various Acts To ensure
To safeguard
that workers
To exploit the To recruit the workforce
3 Why are labour laws establised by Government? come to C
workers workers fastly from
workplace on
exploitation
time.
4 Which of the following is not a part of employee rights? Promotions Safety Bonus Entertainment D
The minimum age qualification for apprenticeship
5 18 years 14 years 21 years 15 years B
training is __________
Employees State
The stipends of apprenticeships are based on Educational
Insurance Act, 6 Gender Caste Religion C
__________ qualifications
Apprentices Act
Who all are covered under Employees State Insurance Casual Temporary Contract All of the
7 D
Act? employees employees employees above
Stipends are provided _________ based on the
8 educational qualifications and the nature of the Yearly Weekly Monthly Daily C
industry.
_________ is defined as remuneration by way of salary,
Payment of Wages 9 Pay Wage Honorarium Money B
allowance or payment for the work done.
Act, Employees
Provident Fund Act Employees Employer Employees Employer
The employers’ contribution towards EPF is ensured
10 Provident Permanent Provisional Provisional A
through the________
Fund Act Fund Act Fund Act Fund Act
One problem regarding wages in the Indian social Gender pay domestic
11 Profit tax A
system is the________ in India. gap violence
Prevention of Prevention of Provision of Provision of
12 Expansion of POSH is __________ Social Sexual Sexual Social B
Harassment Harassment Harassment Harassment
Reduces the Endangers the Weakens
Sexual Harassment is a hazard encountered in All of the
13 quality of well-being of gender D
Workmen’s workplaces across the world that _________ above
working life women equality
Compensation Act,
POSH Unwelcome Vulgar and
According to the POSH Act, ‘sexual harassment’ includes Unwelcome all of the
14 sexually tinted unnecessary D
_________ touching above
behaviour comments
Workmen’s
Compensation Act,
POSH

Workmen and
The Workmen’s Compensation Act provides for payment Dependents None of the
15 their Workmen only A
of compensation to ___________. only above
dependents
Those who
The first step in establishing social justice is to protect
16 The Rich Employer Customer can't protect D
_________
themselves
Interpreting
International International
Applicable labour In attaining international uniformity ____________ has Indian Labour International
17 Labourer Labour C
and industrial laws played an important part. Organization Labour Organ
Organization Organization
Labour laws help the employees to improve their social
18 Working hours Morale Profits Losses B
status by boosting the___________
 EMPLOYABILITY SKILLS - QUALITY MANAGEMENT | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
1 Quality is all about producing products without _______ Price Design Defects standard C
Quality circle are usually_______ and led by a
Total Quality 2 Large Small Different Similar B
superviser/senior.
Management &
Quality Circle 3 Quality Circles help employees work in team towards ______ A common goal Different goals Solving different problems increased profit A
Quality Management system helps an organization to satisfy
4 Customers Employees Employers Managers A
the needs of its ________
___________ is a tool used for problem solving and decision
5 Plan-Do-Check-Act Plan-direct-check- Act Plan-Define-Check-Act Plan-Deny-Check-Act A
making. It has 4 stages.
6 PDCA model has __________ no of stages. Four stage Two stage One stage Five Stage A
The common goal of quality management system is
PDCA & Quality 7 Emotions Health Income Needs D
understanding customers' ___________
Management system
8 A Quality Management system is a ......... approach. well defined Difficult Complicated None A
Total Quality Management helps to improve the quality of all
9 the processes within an organization. It also leads to customer Focus on user Participation of workers Continous improvements All of the them D
satisfaction. What are main features of TQM?
A “fishbone” diagram can help to identify possible causes
10 Cause & Effect diagram Check & Effect diagram Cause & Equal Diagram Check & Easy Diagram A
and effects of a problem. It is also called _________
11 The basic principle of Kaizen is __________ Change is for good Change for the people Sell for the better Buy for the better A
Share,Small,Shine,Sustain, Sort, Set in order, Shine, Shine,Sort,Small,Share and Share, Shine, Standard,
12 What is the correct steps and order of 5S? B
Standard Standarize and Sustain Standard Sort and Sweep.
Fishbone, Kaizen,5D, The steps of the 5D model are: Define the problem, Discover
5S the root cause(s), Develop possible permanent action, Deliver
To understand about the
13 the solution to prevent re-occurrence of To solve a problem To find out possible solution All of them D
problem
the problem.
What is the 5D model used for?
14 Kaizen is used to created ___________ Continuous development Problem solving Solution None A
Kaizen brings _________ improvements in overall processes
15 Small and serious Small and rare Continous and small Large and continous C
to help organizations succeed.
16 Standardization ________ variations in the way we work. Reduces Increases Helps Promotes A
International Order for International Organizers for International Organizational International Organisation
17 ISO stands for __________ D
Standardization standardizations Organisation for stabiization for Standardization
BIS stands for Bureau of Indian Standards. Is BIS a national National Standard body of International standard
18 Standard body of India International boday of India A
Standardization body or international body? India Body of India
Standardization means that the size, design, quality, shape,
19 etc., of a product would meet requirement and tastes of Customers Employers Employees None A
_________
20 ISO and BIS are ___________ certificates standardization Indian Global good A
 EMPLOYABILITY SKILLS - PEPARATION TO WORLD OF WORK | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
Goals &
1 What is a career journey not based on? Strength Home address Qualifications C
Aspirations
It has a clear
It is well defined
starting point It includes It is usually
Introduction to the 2 What is the meaning of career journey? and has a fixed B
and ending multiple jobs short term
world of work title and salary
point
3 Career is a lifelong process True False A
Your
4 Which of this is a part of your career development Your abilities Your interests All of the above D
determination
It helps to enter Junior interior It is a starting or
5 What is the meaning of an entry level job? Security guard C
the office designer junior level job
It is a It has
consolidation of It consists of my informations
None of the
Career awareness-1 6 What is a career card/ career pathway poster? information of a skills and about a A
above
particular career qualifications particular
in one place employer
Career pathways can help you in finding your way among the
7 True False A
thousands of different occupations
Market Scan is a process by which we can understand the
8 True False A
trends and changes in the world of work.
Career
What are the different sources of informations to understand a Discussion with
9 Newspaper guidance All the above D
Career awareness-2 career professionals
agencies
Market scan
All informations available on internet regarding careers are
10 True False B
reliable
Which of the following websites are not popular for finding
11 LinkedIn.com Sheroes.com Naukri.com Twitter.com D
jobs?
exploring
identifying careers for making a career
12 Career pathways help us in All of the above D
career choices similar skills & plan
interests
Career plan- Interests 13 A person cannot have same interest and abilities True False B
and abilities We can develop our abilities in a particular area, if we have
14 True False A
interest in it.
It helps to be
Why is it important to align your interests and abilities to the It helps to enjoy It helps to feel All of the
15 really happy D
work that you do? career more more satisfied. above.
and successful
 It helps us to
It helps us in stay on track to
It makes life a It's difficult to
16 Choose a statement that is not true of SMART goals building our achieve the B
lot easier understand
dream career most important
Setting goals for things in life
career
17 What does 'M' stand for in SMART goal Meaningful Memorable Measurable Manageable C
18
19
A document
A document A document
that includes all
about one’s used to provide
imaginary None of the
20 A resume is ______ skills, abilities, any information A
information above.
qualifications one likes to
about an
and experience employers
individual
Resume writing Information like date of birth, permanent address form a part of Career
21 Personal details Achievements Qualifications B
one’s ______ in the resume. objectives
Writing vague skills like hard work, friendly nature, honesty
22 True False A
etc.., in the resume is to be avoided
A factually written resume is your first way of introduction to the
23 True False A
employer
24 Choose common job search engine/s from below Naukri.com Timesjobs.com LinkedIn All the above D
Check
Rahul doubts that some of the job posting he received from his employer's Ensure the job Insist on an in-
25 friends, social media etc.., are not genuine. Choose the options website, description is person meeting All the above D
below to help Rahul identify the fake job postings. address, logo clear or interview
Applying for jobs and mail ID
online
Job role describes the specified types of tasks one has to
26 True False A
perform in the workplace
Job postings Job postings Job postings
27 Choose the sign/s of fake job postings with employer's with unclear job with updated All of the above B
contact number description website
Interview is a way for the employer and candidate to get to
28 True False A
know each other
For the interview process a candidate needs to prepare
Try- focus- Before-during- Meet - talk - None of the
29 himself/ herself in three stages. Choose these three stages B
succeed after listen above
from below options
Details about
When an interviewer asks you to tell more about yourself you Details about Your interest
Interview skills 30 your education All of the above D
can share your family and hobbies
and qualification
Interview skills

Original &
photocopies of
If you have an interview tomorrow, what are the necessary Multiple copies the educational
31 ID proofs All of the above D
documents you should carry of resume qualification &
experience
certificates.
 EMPLOYABILITY SKILLS - CUSTOMER INTERACTION | QUESTION BANK 2022
Correct
LESSON NAME Q NO QUESTION OPTION A OPTION B OPTION C OPTION D
Answer
To make the customer feel
To give the customer To make the customer
welcome by making eye
1 Objective of greeting a customer is positive attention and feel welcome and All of the above D
contact, by smiling and
engage in conversation important
greeting
What are some of the important points to Acknowledge customer's
Forms of Greeting 2 Make eye contact Smile All of the above D
remember while greeting the customer? presence
3 How should we greet a customer? Ignore them Wait for them to speak Make them feel welcome None of the above C
You have greeted the customer. Choose
4 which of the following statements you What do you want? How may I help you? Why have you come? Can you come later B
should use to complete the greeting.
Building trust so you
To identify customer's To learn customer's pain To introduce yourself well
5 Probing questions helps you can receive honest A
specific needs point to the customer.
feedback.
Ask the questions with a
Establish trust by
Probing to identify genuine focus on
Ask each customer the Only ask relevant focusing on
customer needs 6 Which of the following is not true? understanding your A
same set of questions. questions customer needs and
customer in order to
not on your product.
meet their needs
It is best to ask __________ questions when
7 Open & close ended Rude Personal Sensitive A
asking questions.
Based on the information that you get
Proper product Effective problem
8 through probing, you will be in a better Build friendship No Progress A
suggestions solving
position to make _______
An open-ended question is one that cannot
9 be answered with a simple yes or no and TRUE FALSE A
Probing-Ask, listen, often has no single right answer
repeat technique Open ended questions start with which of
10 What How why All of the above D
the following words?
Which of the following should be avoided
11 Interrupting the customer Listening carefully Repeating Summarizing A
during probing?
It is also important to pay attention to
12 Friends Dreams Personal needs Body language D
customer's _________ when probing
_________ is the last and final step that will
13 ensure that the customer pays for the Closing a sale/service Greeting Probing All of the above A
product or service.
Closing a sale or Can I bill this item madam? Shall I bill this
14 Indirect close Direct Close Close ended Question None of the above B
service service sir? This is an example for
If the customer is not buying your product Offer the customer
Compel them to buy the
15 or service, to keep them happy which of the alternatives or other Argue with the customer All of the above B
product/service
following things should be done: interesting offers
Reaction or response to a
Speaking about someone
16 What is feedback? product sold or service Talking behind someone All of the above A
without their knowledge
offered
Modify the process or Meet customer
17 Feedback helps to __________ Improve the service All of the above D
system satisfaction better
Customer Feedback What actions should be taken after getting Ask, Categorize, Act,
18 Ask, Solve Ask, Act, Categorize Ask, Followup C
to know customer suggestions/problems? Followup
19 Some ways to getting feedback include Feedback forms Google Forms survey tools All of the above D
Customer Feedback

20 Customers expect to be ________ Welcomed politely Paid attention to given Immediate attention All of the above D
Improve future Make people write
21 Feedback helps to_________ Get good job None of the above A
performance suggestions
Their expectations and They don't want the
22 Customers have grievances when_____ They want to be rude None of the above A
needs are not meet product
If a customer has registered a complaint
Provide reasons & options
Handling grievances 23 against you, which of these steps should be Receive the complaint Investigate All of the above D
for solving it
followed.
For handling customer grievances, LEARN Listen, Empathise, Accept, Listen, Empathise, Listen, Example, Listen, Expert,
24 B
technique is: React, Now Apologize, React, Now Apologize, Receive, Now Admit, React, Now
When customers are satisfied with the
25 service/product, they become Annoyed with Strangers to Loyal to None of the above C
______________ the brand.
Relationship Building Listening to customer feedback and Develop an ongoing Build long-term Become close to
with customers 26 modifying services help to relationship with relationship with customers as they become All of the above D
__________________________ customers customers loyal customers
The 4 stages of getting customers are Acquisition, Remember, Acquisition, Retention, Attention, Retention,
27 Attention, Retention, Sales, loyalty C
______________________________ Satisfaction, Loyalty Satisfaction, Loyalty Satisfaction, Loyalty