SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : DEAL WITH/HANDLE INTOXICATED GUEST
Module Title : DEALING WITH/HANDLING INTOXICATED GUEST

Learning Outcomes:
LO1. Determine the level of intoxication
LO2. Apply appropriate procedures
LO3. Comply with legislation
A. INTRODUCTION
The unit of competency Deal with / Handle Intoxicated Guest. Deals with the knowledge, skills and attitude in
handling or dealing with intoxicated guests at the workplace.
B. LEARNING ACTIVITIES
LO1: DETERMINE THE LEVEL OF INTOXICATION
Learning Content Methods Presentation Practice Feedback Resources Time
Assess the level of Modular (Self-paced) Read Information Answer Self- Compare CBLM 3
intoxication Sheet 3.1-1 on Check 3.1-1 your hrs.
Define role of a valet answer
service in with
accordance with Answer Key
enterprise policy 3.1-1

Assist intoxicated Modular (Self-paced) Read Information Answer Self- Compare CBLM 3
guest Sheet 3.1-2 on Check 3.1-2 your hrs.
Prepare to be deliver answer
Valet services within with
the limit of Answer Key
responsibility 3.1-2
Immediate Assistance Modular (Self-paced) Read Information Answer Self- Compare CBLM 3
for the situation that Sheet 3.1-3 on Check 3.1-3 your hrs.
posing threat Record valet service answer
with
Answer Key
3.1-3

LO2.
Modular (self-paced) Read Information Answer Self- Compare CBLM 7
Sheet 3.2-1 on Check 3.2-1 your hrs.
Communication answer
phrases of valet with
service provider with Answer Key
guest 3.2-1

Demonstration Perform
task sheet
Modular (Self-paced) Read Information Answer Self- Compare CBLM 7
Sheet 3.2-2 on Check 3.2-2 your hrs.
Grooming standard answer
of a valet with
Answer Key
3.2-2

LO3.
Modular(Self-paced) Read Information Answer Self- Compare CBLM 4
Sheet 3.3-1 on Check 3.3-1 your hrs.
Procedures in answer
unpacking, storing with
and packing of guest Answer Key
luggage 3.3-1
Demonstration Perform Evaluate
 Task sheet your
3.3-2 on performanc
procedures e using
in Performanc
unpacking, e Criteria
storing and Checklist
packing of 3.3-2
guest
luggage
Read Information Answer Self- Compare CBLM
Sheet 3.3-3 on Check 3.3-3 your
Procedures in answer
presenting guest with
clothes ready for use Answer key
3.3-3
Demonstration Perform
Task sheet
3.3-4 on
Procedures
in
Presenting
guest
clothes
ready for
use
Modular (Self-paced) Read Information Answer Self- Compare CBLM 4
Sheet 3.3-5 Check 3.3-5 your hrs.
Organizing repairs answer
based on guest with
instruction Answer Key
3.3-5
Modular (Self-paced) Read Information Answer Self- Compare CBLM 4
Sheet 3.3-6 Check 3.3-6 your hrs.
Cleaning and answer
preparing guest’s with
 shoes Answer Key
2.3-6

Perform Evaluate CBLM

Task Sheet your
3.3-7 on performanc
Cleaning e using
and Performanc
Preparing e Criteria
guest’s Checklist
shoes 3.3-7

C. ASSESSMENT PLAN
Written Test
 Basic contact lists and details, and basic customer preference profiles
 Communication phrases of valet service provider with guest
 Procedures in unpacking, storing and packing of guest luggage
 Procedures in presenting guest’s clothes ready for use
 Identify cleaning materials and supplies appropriate for shoes based on material of shoes
 Cleaning and preparing guest’s shoes
 Basic darning and mending for clothing and linen and repair of other accessories
 Protocols for ensuring optimum privacy and confidentiality for all guests

Demonstration/Practice/Interview
 Procedures in unpacking, storing and packing of guest luggage
 Procedures in presenting guest clothes ready for use
 Cleaning and preparing guest’s shoes
D. TEACHER’S SELF-REFLECTION OF THE SESSION
The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of learning
and evaluation methodology and aids in a well maintained training facility. It enhances the capacity of the trainer to
facilitate the training.