Rawan Nasser Mawlana CV1PDF

RAWAN NASSER MAWLANA
EDUCATION
Al Jazeera University
Bachelors of Media Public Relationship and adverting
New Herzen
Diploma in business Administration secretary.
ICDL course
Sales session with Dr. Kifah Fayad
Course in export and import
WORK EXPERIENCE
Raiege Global Assistant Manager

PROFILE 05/2018- current
Performance-driven and • Answered an average of 100 calls per day by addressing customer,
customeroriented Assistant Sales inquiring, solving problems and providing new product information.
Manager accustomed to working • Close sales cycle by converting referred customers to rent to own
in fast -paced business agreements.
environment. Effective • Educated referred customers on price options features and/or
communication and a great benefits of rental agreements
leader with a strong determination • Complete appropriate paperwork to ensure customer received
to achieve great results and merchandise and partnership store receives payment accounts
exceed all sales goals. The • Review expired accounts and communicate with the customer to
employee of the month award promote timely payment, maintain accurate records of past due
winner offering extensive account activity
knowledge of sales techniques
and principles, well developed
time management skills and
important ability to remain calm in Pcs wireless FZA - Assistant Sales Manager 2017–2018 •
stressful situations. Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives
CONTACT to motivate staff to achieve sales targets.
PHONE: • Monitoring the performance of the sales team.
971-52 447 3000 • Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
EMAIL: • Identifying opportunities and strategies to increase sales.
Rawanda1988@gmail.com • Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company
products.
• Performing all duties of the Sales Manager in cases of absence or
emergency.
DUBAI Racing Club - Call Center
2013– 2016
• Presently working as call center agent for Dubai racing club,

(Meydan hotel), assisting for the events that takes place.
•
• answer calls and respond to emails
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• provide customers with product and service information
• enter new customer information into system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• document all call information according to standard operating
procedures • complete call logs
Al Nibras General Trading - Customer Services

2017– 2012
• Provide customer service about account information to

customers.
• Served as a part of the training team called Connect & trained
customer support executives to enhance their customer
service skills.
• Answer phones professionally and respond to customer
requests.
• Research required information using available sources.
• Cross selling products and place customer orders in computer
system.
• Provide customers with product and service information.
• Identify research & resolve customer issues.
• Follow up on customer enquiries not immediately solved
• Annual returns.
• Dealing with Delivery and Invoices.
• Dealing with Local Purchase Order.
• Follow-up with sales for quotation and Performa invoice.
• Received and recorded invoices and arranged payments.
• Prepare and send invoices to debtors
• Assist in preparing regular reports and summaries of accounting
activities.
• Assist in Preparing financial statements / debtors’ listing &
check customers’ credit ratings.
• Maintained all aspects of finance, accounting, marketing &
data processing for the company.
• Reconciliation of Supplier Accounts & GL Control Accounts.
• Maintained Daybook, Sales, Purchase & Stock Registers; posted
ledgers.
• Prepare year end schedules & accounts for audit.
• Handle all kinds of bank transactions.
• Collection.
SKILLS
• Documentation and reporting

• Planning and organisation
• Attention to detail
• Team working organisational skills
• Miscrsoft office

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RAWAN NASSER MAWLANA

Raiege Global Assistant Manager

• Presently working as call center agent for Dubai racing club,

Al Nibras General Trading - Customer Services

• Provide customer service about account information to

• Documentation and reporting

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