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    Customer Service Executive Resume

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    royangoodander
    Michelle Rees is a customer service executive with over 5 years of experience in customer service roles. She has a passion for building customer relationships and improving the customer experience. Her experience includes handling customer communications, resolving issues, and mentoring other customer service associates. She holds a Bachelor's degree in Retail Management and a certificate in Customer Service Management.

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    Customer Service Executive Resume

    Uploaded by

    royangoodander
    87 views2 pages
    Michelle Rees is a customer service executive with over 5 years of experience in customer service roles. She has a passion for building customer relationships and improving the customer experience. Her experience includes handling customer communications, resolving issues, and mentoring other customer service associates. She holds a Bachelor's degree in Retail Management and a certificate in Customer Service Management.

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    Michelle Rees is a customer service executive with over 5 years of experience in customer service roles. She has a passion for building customer relationships and improving the customer experience. Her experience includes handling customer communications, resolving issues, and mentoring other customer service associates. She holds a Bachelor's degree in Retail Management and a certificate in Customer Service Management.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    87 views2 pages

    Customer Service Executive Resume

    Uploaded by

    royangoodander
    Michelle Rees is a customer service executive with over 5 years of experience in customer service roles. She has a passion for building customer relationships and improving the customer experience. Her experience includes handling customer communications, resolving issues, and mentoring other customer service associates. She holds a Bachelor's degree in Retail Management and a certificate in Customer Service Management.

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    MICHELLE

    REES
    Customer Service Executive

    DETAILS PROFILE

    ADDRESS Lively Customer Service Executive with 5+ years’ work experience in


    1515 Pacific Ave solving complicated customer queries. Passionate about constructing
    Los Angeles, CA 90291 sustainable customer relationships, increasing brand loyalty, and
    United States improving customer engagement.

    PHONE
    3868683442

    EMAIL EMPLOYMENT HISTORY


    email@email.com

    PLACE OF BIRTH Customer Service Executive, Mediatrix Opelousas

    San Antonio Jan 2018 — Mar 2021

    Liable for monitoring relationships with hotels, offering quality levels


    DRIVING LICENSE
    of customer service and account management backing. Partnered
    Full
    with local management to develop and improve customer service
    organization design, including systems and process design.

    • Handling customer communications and guaranteeing all new

    LINKS admission call activities are following set guidelines.


    • Sharing best information and practices with colleagues and teams
    helps achieve the set sales targets and monitors apt collection
    Resume Viking procedures, maintaining the customer service focus.
    • Overcoming clients’ objections/ rejections of company products
    Resume.io and attended calls professionally, offering total information about
    products, obtain details about complaints, and taking/order
    cancels.
    • Keeping records of customer communications, complaints,
    SKILLS transactions, comments, and actions taken, forms and
    applications, and processing orders.

    Communication Skills Customer Service Executive, Invok Brands Ibaraki

    Jan 2016 — Dec 2019


    Customer Service
    Accountable for revolutionizing and observing monthly metrics for
    customer service for every service professional, re-designing the
    Follow Up company’s customer service strategies to focus on the customers’
    experience.
    Refunds and Repairs • Built Customer Relationship Management database for company,
    utilized by management and the other customer service
    Order & Contract Management associates in tracking and resolving customer queries.
    HOBBIES • Coordinating with shipping department concerning customers’
    address changes, exchanges, and refunds.
    • Organizing customer service and fulfillment department
    arrangements, increasing customer sales, and responding more
    Running, Race Walking,
    proficiently to customer queries.
    Shooting
    • Mentoring 10 associates in creating a customer service team,
    which led to promotion to head of customer service department
    in December 2013.

    LANGUAGES

    English
    EDUCATION
    Russian
    Bachelor of Science in Retail Management,- Miami
    University of Florida
    Jan 2019 — Mar 2021

    • Relevant Coursework: Management Communications, Retail


    Purchasing, Sales and Sales Management, Consumer Behavior,
    Project Management, Supply Chain Management, Business
    Leadership, Organizational Behavior, Retail Store Operations

    Customer Service Management Certificate, Online


    American Public Power Association Online.
    Jan 2019 — Jul 2019

    ACHIEVEMENTS

    • Assisted an average of 27- 36 customers every month to refinance


    their mortgages because of personal problems such as health
    complications and retrenchment.
    • Engaged with 78 clients daily via the live messaging system,
    resolving 93% of inquiries.
    • Received the 2016 “New York State Customer Service Executive of
    the Year” from Wall Mart.
    • Initiated a waste reduction strategy, reducing waste by 56% over
    one year.
    • Cut customer service staff turnover by 30% after a promotion to
    team leader.

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