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Food and Beverage Services
Prepare the Dining Room/ Restaurant Area for
Service

Quarter 1 - Week 1a

FOR CARAGA REGION USE ONLY

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 WEEKLY LEARNING ACTIVITY SHEETS

COPYRIGHT PAGE FOR UNIFIED LEARNING ACTIVITY SHEETS

TVL Food and Beverage Services - Grade 11

Learner Activity Sheets
Quarter 1, Week 1a
Title: Prepare the Dining Room/ Restaurant Area for Service
First Edition, 2021

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brand names, trademarks, etc.) included in this activity sheets are owned
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owners. The authors do not represent nor claim ownership over them .

Development Team of the Learners' Activity Sheets

Writer: Maria Luiza V. Tantoy
Editors: Virginia T. Mahinay,
Lay-out Artist: Maria Luiza V. Tantoy
Reviewers: Cypraes V. Mirafuentes, Rainer P. Sularte, Araceli M.
Aboy, Jovelyn A. Encinas, Juliet A. Tan, Reil S. Salamputan,
Marylou A. Sal

Management Team: Evelyn R. Fetalvero, CESO IV Director IV

Atty. Fiel Y. Almendra, CESO V ARD
Minerva T. Albis, PhD.
Hector DN. Macalalag, PhD., CESO VI
Lorna P. Gayol, Chief CID
Virginia T. Mahinay, EPS
Lelani R. Abutay, EPS LR Manager
Lydia B. Seno, Principal 1 PSDI
Joseph R. Delopere Principal III

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 TVL FOOD AND BEVERAGE SERVICES NCII 11
Quarter 1 – Week 1a
Learning Activity Sheet No. 1

PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE (AS)

Name_________________________________ Section: _____________

School: ________________________________ Date: _______________

I. Learning Competency

L.O. 1 Take Table Reservations (TLE_HEFBS9- 12AS-Ia-b-1)

 Identify ways in taking table reservations.

 Cite the importance of making table reservations.
 Perform table reservation accurately, clearly, and promptly.

II. Key Concepts:

Ways in Taking Table Reservations

1. Using the Telephone / Mobile Phone-

Figure 1: telephone image Figure 2: mobile phone image

For Illustration For Illustration:
Source:
Source: https://yhoo.it/3y3Mgbm
https://yhoo.it/3z3aXGx/wp-

Phone Etiquette
1. Attendant must answer the call within three rings.
2. Immediately introduce yourself.
3. Speak clearly.
4. Only use speakerphone when necessary.
5. Listen actively and take notes.

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6. Use proper language.
7. Remain cheerful.
8. Ask before putting someone on hold or transferring a call.
9. Be honest if you don't know the answer.
10. Be mindful of your volume.
11. Check for and respond to voicemails.
(Amaresan, S., 2021)
2. In Person

Figure 3.
For Illustration:
Source: https://yhoo.it/2XHcbcG

How to be a good receptionist (face to face)

Having the Right Skills

1. Receptionist should have some knowledge about technology

2. Be dependable
3. Receptionist should possess excellent listening skills.
4. Take notes on everything
5. Answer the phone politely with a standard greeting 
6. Greet delivery personnel with the same professionalism and politeness as any
other visitor. 
7. Handle customers who come to your business with efficiency and politeness.

Presenting Yourself Well

1.

1. Have a positive attitude.

2. Always have a greeting ready
3. Be courteous
4. Dress to impress
(Wikihow.com. 2021)

Figure 4. Source:
https://yhoo.it/3mhUhHI https://yhoo.it/2UBJKLV

3. E-Mail/ Online Reservation

-It is a software used for managing reservations for

service. Using an online restaurant reservation system gives
customers the freedom to make a booking whenever they
prefer without having to call the restaurant/ hotel.

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 Email etiquette rules for communicating in the workplace

1. Avoid responding to an email when emotional

2. Proofread emails before sending
3. Follow a proper email format
4. Check that the recipient’s name is correct
5. Use emojis sparingly
6. Use shorthand in specific circumstances only
7. Keep emails concise
8. Ensure subject lines are short and specific
9. Use proper salutations
10. Check email tone
11. Respond to emails immediately
(Front.com. 2021) Figure 5.
For Illustration:
Source: https://yhoo.it/3y9CYuQ

III. Guided Practice:

Fill me now!

Directions: Fill in/ write in your answer sheet the data ask/needed in the sample
reservation form!
RESERVATION DETAILS FORM

Name:

E-Mail:

Phone Number:

Number of guests:

Reservation Date:

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 Reservation Time:

Special Request/ Order

IV. Independent Practice:

Activity 1. Choose in the box

Directions: Identify the following statements, choose your answer in the box below.

______________1. To say whether you want to sit in an area of the restaurant that
allows cigarettes or not.
______________2. It is the way you use manners to represent yourself to customers
via telephone.
______________3. It is an arrangement made in advance to have a table available at
a particular time.
______________4. One of the ways of reservation that the costumer comes into an
establishment and communicates directly with the staff.
______________5. A word used to ask if there are tables that can be reserved or not.

Phone Etiquette Availability Smoking/ Nonsmoking

In person reservation Reservation

Activity 2. Get me a Table!

Directions: From the given pictures labelled with letters, pick out the one that
correctly matches with the following statements. Write your answer in your answer
sheet.

______1. “We have received a reservation for your hotel! Please refer to attached files
now to acknowledge the reservation and see the reservation details.”
______2. “Welcome to Inland Hotel! “What can I do for you mam/sir?
______3. “Hello good afternoon! Watergate Hotel speaking”.
______4. “Hello, I would like to cancel my appointment in your hotel.”
______5. “Madam, if you may kindly fill in or write the details ask in the reservation
form”.

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 A B C

Activity 3. Guide Question

Problem Situation:

Mrs. Reyes and family booked a dinner reservation at Luiza’s Hotel. The family
came around 7 pm, but the receptionist told them their dinner reservation was
booked for the following day. What do you think was missed by the receptionist? If
you were the receptionist at the time they arrived, how would you handle the
situation? Write your answer in your answer sheet.

 Rating would be based on the rubrics presented below

5 points 3 points 1 point

Concept is well Concept is moderately Concept is less

understood understood understood

Solution to the situation is Solution to the situation is Solution to the situation is

based closely/relevant to based slightly/relevant to not relevant to the concept
the concept the concept

V. Application

Phone-in / Computerized Reservation!

Directions: Read the following conversation. Pretend that you are the order taker,
and you are in the process of taking a phone-in reservation. After reading, fill in the
blank provided below.

Hostess: Thank you for calling Luiza’s Restaurant. How may I help
you?
Joseph: I would like to make a reservation.
Hostess: For which day and for what time?
Joseph: It is for Wednesday, the 26th, at 6 o’clock.
Hostess: How many will be in the party?
Joseph: There will be 4 of us.
Hostess: And the name of the reservation?
Joseph: Pretzels
Hostess: And a phone number where we can reach you?
Joseph: 09213456789

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 Hostess: Noted sir, let me review the information I have. This is a
reservation for this coming Wednesday, June 26th this year. The
reservation is good for 4 people at 6 o’clock in the evening.
Joseph: Can we have a table by the garden. I want to be away from the
kitchen if possible.
Hostess: I will note that sir. Do any of the guest have special needs sir?
Joseph: I am glad you asked. I will need 1 highchair for my kid.

Gather the important information needed for table

reservation.
Number of guests:
_____________________________
Reservation date:
_____________________________
Arrival time:
_____________________________
Name of person making reservation:
_____________________________
Contact information of the person
_____________________________
Other special request/order
_____________________________

VI. Assessment

True or False

Directions: Write T if the statement is correct and F if it is wrong. Write your

answer in your answer sheet.

1. Reservation using Telephone is the new trend of technology nowadays. _____

2. Dining at the restaurant/hotel should be made first by a reservation. ______
3. Walk in costumers are also called In Person reservation. _____
4. Knowing the right telephone manner is important when you are using e-mail as
a way of reservation. _____
5. Using of technology nowadays is a new trend in booking reservations. _____

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VII. Reflection

Directions: Write your insights about the given picture below. Write your answer in
your answer sheet.

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Source:https://blog.rockbot.com/hs-fs/hub/351146/file-
601260962-jpg/blog-files/restaurant-reservation-
services.jpg?t=1535494324597

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VIII. References

For Books:

Development Team of the Food and Beverage Services Manual. Food and Beverage
Services Manual. 1st Edition. Pasig City, Philippines: Department of Education,
2017.

For Websites:
Amaresan, S. The 11 Essential Rules of Phone Etiquette. Accessed on July 2, 2021.
Retrieved from: https://blog.hubspot.com/service/phone-etiquette?toc-variant-b=>
Wikihow.com. How to Be a Good Receptionist: 12 Steps (with Pictures). Accessed on
July 2, 2021.Retrieved from: <https://www.wikihow.com/Be-a-Good-Receptionist>

Front.com. 16 Workplace Email Etiquette Rules for Communicating with Co-workers

and Customers | Front. Accessed on July 2, 2021. Taken
from:<https://front.com/blog/email-etiquette-rules-in-the-workplace>

IX. Answer Key

Guide Question
Answers may vary
Fill me now!

Answers may vary

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 Choose in the box Fill me

Name: Mrs. Reyes

1. Smoking / non-smoking
Email: N/A
2. Phone Etiquette
Phone Number: 09305678907
3. Reservation
Number of guests: 11
4. In Person Reservation
Reservation Date: June 15, 2021
5. Availability
Reservation Time: 7 pm
Special request/order: Chocolates and
Get me a table peanuts, 1 Highchair
1. A
2. B
3. C
True or False
4. C
5. B 1. F
2. T
3. T
4. F
5. T

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