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    Lesson 1 Take Table Reservation

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    Lyn V. Estrellado
    1. The document outlines the procedures and skills for making and managing restaurant table reservations. It discusses the importance of reservations, different reservation systems, and details required for reservations like arrival date, number of guests, contact details. 2. It provides tips for taking reservations like being prompt, gathering all information, accurately recording details, repeating details to customers, and confirming reservations. Sample scripts are given for answering phone calls, acknowledging reservation requests, asking standard questions, and reconfirming reservations. 3. The goal is for learners to understand the process of table reservations and practice important reservation skills like checking availability, offering alternatives, and confirming reservation details.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Lesson 1 Take Table Reservation

    Uploaded by

    Lyn V. Estrellado
    8K views4 pages
    1. The document outlines the procedures and skills for making and managing restaurant table reservations. It discusses the importance of reservations, different reservation systems, and details required for reservations like arrival date, number of guests, contact details. 2. It provides tips for taking reservations like being prompt, gathering all information, accurately recording details, repeating details to customers, and confirming reservations. Sample scripts are given for answering phone calls, acknowledging reservation requests, asking standard questions, and reconfirming reservations. 3. The goal is for learners to understand the process of table reservations and practice important reservation skills like checking availability, offering alternatives, and confirming reservation details.

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    1. The document outlines the procedures and skills for making and managing restaurant table reservations. It discusses the importance of reservations, different reservation systems, and details required for reservations like arrival date, number of guests, contact details. 2. It provides tips for taking reservations like being prompt, gathering all information, accurately recording details, repeating details to customers, and confirming reservations. Sample scripts are given for answering phone calls, acknowledging reservation requests, asking standard questions, and reconfirming reservations. 3. The goal is for learners to understand the process of table reservations and practice important reservation skills like checking availability, offering alternatives, and confirming reservation details.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    8K views4 pages

    Lesson 1 Take Table Reservation

    Uploaded by

    Lyn V. Estrellado
    1. The document outlines the procedures and skills for making and managing restaurant table reservations. It discusses the importance of reservations, different reservation systems, and details required for reservations like arrival date, number of guests, contact details. 2. It provides tips for taking reservations like being prompt, gathering all information, accurately recording details, repeating details to customers, and confirming reservations. Sample scripts are given for answering phone calls, acknowledging reservation requests, asking standard questions, and reconfirming reservations. 3. The goal is for learners to understand the process of table reservations and practice important reservation skills like checking availability, offering alternatives, and confirming reservation details.

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    You are on page 1of 4

    GRADE 12 School Dr. Santiago Dakudao Sr.

    Grade level Grade 12


    National High School
    DAILY LESSON LOG Teacher FERALYN V. ESTRELLADO Learning Area FBS
    Teaching Dates and June
    Time: 6:00 am – 11:00
    I. OBJECTIVES
    A. Content Standards The learners demonstrates understanding of concepts, and principles in
    preparing the dining room/restaurant area for service
    B. Performance Standards The learner:
    1. Independently prepares the dining room/restaurant area for service
    2. Demonstrate knowledge and skills of food and beverage service in
    relation to taking table reservations

    C.Learning 1. Discuss the importance of Table Reservations


    Competencies/Objectives 2. List down ways of making a restaurant reservations.
    Write the LC code for 3. Review the details of reservations
    each 4. Employ techniques and etiquette in making reservations
    Learning Objectives
    II. CONTENT TABLE RESERVATIONS
    III. LEARNING RESOURCES
    A. References FBS module pp 6-20
    B. Other Learning Telephone
    Resources Fax
    e-mail
    computer with printer and internet connections
    books, brochures & manuals
    IV. PROCEDURES
    A. Review previous lesson A TABLE RESERVATION is an arrangement made in advanced to have a table
    or presenting the new available at a restaurant. White most restaurants in the vast majority of the
    lesson world do not require a reservation, and some have no policy or simply any
    channel for making one, so-called higher-end restaurants mainly in overcrowded
    cities often require a reservation, and some may have tables booked for weeks
    in advance. At particularly exclusive venues, it may be impossible to make a
    reservation on the same day as the planned visit.

    TYPES OF RESTAURANT RESERVATIONS


    - MANUAL RESERVATION
    - ONLINE RESERVATION SYSTEM
    - CALL AHEAD SEATING

    ELEMENTS OF RESERVATION SYSTEM

    1. Mail
    2. E-mail
    3. Facsimile (fax)
    4. Internet bookings
    5. Third party reservations
    6. Central reservation system
    7. Same chain referrals

    RESERVATION DETAILS
    1. Arrival Date
    2. Name of the guest
    3. Number of adults and children
    4. Address
    5. Contact details
    6. Passport number, date and place of issue
    7. Method of payment
    8. Confirmation number
    9. Date and take by

    HOW TO TAKE RESERVATIONS


    B. Establishing a purpose
    Before taking a reservation, make sure to know the answers to the
    questions which are likely to be asked. Following are tips and some possible
    questions in taking reservations:

    TIPS IN TAKING A TABLE RESERVATIONS


    - Answer inquiries promptly, clearly, and as accurately as possible.
    - Take note of specials, and changes in the menu and make sure to
    inform guests about it.
    - Gather all pertinent information on the reservation from the guest
    politely and efficiently
    - Accurately record reservation data on forms based on establishment
    standards.
    - Repeat the details of the reservations with the customer.
    - Confirm customer reservations prior to their arrival
    - Impart additional information to the guest such as parking conditions
    and directions to the establishment
    - Always be calm and polite when speaking to guests.
    - Avoid double booking

    C. Presenting
    examples/instances of ABLE RESERVATIONS PROCEDURE FOR RESTAURANTS
    the new lesson
    ANSWERING THE TELEPHONE:
    - Wish the caller as per the time of the day:
    - Good (morning/afternoon/evening). Roof Top Restaurant Albert
    speaking. How may I help you?

    ACKNOWLEDGE A RESERVATION REQUEST:


    - Certainly Mr. David, (use name if whenever known)
    - Yes of course sir or madam, (use name if known)

    TAKING THE TABLE RESERVATION DETAILS:

    STANDARD QUESTIONS
    - May I have your name, please?
    - When would you like to book your table?
    - A table for how many guests?
    - Where would you like to sit?
    - Do you prefer a smoking area? (only applicable if your restaurant has
    separate smoking area/zone?
    -
    D. Discussing the new
    concepts and practicing When you check the reservations book
    new skills #1 - Please excuse me, (name), while I check the reservations.
    - Please allow me to put your call on hold, while I check the
    availability.
    - Just one moment, please (name), while I see what we have
    available.

    Returning to the caller


    - I’m sorry to keep you waiting, (name).
    - Sorry to keep you on hold, (guest name)
    - May I have your (mobile number), please?

    Confirming the details


    - May I please repeat the table reservation details, a table for (2)
    this afternoon/ on Sunday, 6th of July at 2:00 pm in the of (Mr.
    David). And your (telephone number) is (123456789). Is that
    details correct?

    Saying goodbye
    - Thank you very much for calling, Mr. David. We look forward to
    seeing you then. Have a great day ahead.

    When a table is not available or where the guest wants one


    - I’m afraid we don’t have a table at that time. Would (2:30) be
    suitable?
    - I’m afraid we don’t have a table available there at that time. But
    there is a table (say where) then. Would that be suitable?

    Offering an alternative
    - May I help you to reserve a table at another of our restaurants
    instead?
    - Perharps you’d like to have (lunch) in the (Work Restaurant),
    where there will be a buffetf this aftenoon.

    E. Discussing new concepts PROCESS FOR RECONFIRMING A RESTAURANT TABLE RESERVATION


    and practicing new skills REQUESTS:
    #2
    Standard reconfirmation
    - Good morning, Mr. David. This is Albert form the Roof Top Restaurant
    speaking.
    - I would like to reconfirm your reservation for a table for 2 this
    afternoon at 02:00 p.m.
    - Thank you very much for making the reservation and we look forward
    to being of service to you and your (guest) this evening.

    Reconfirmation of a table reservation with a special request


    - Good afternoon, Mr. David. This is Albert from the Roof Top restaurant
    speaking.
    - I would like to reconfirm your reservation of a table for 2 this evening at
    7:00 pm.
    - A birthday cake with the wording “Happy Birthday to Betty”has been
    arrange for tonight.
    - Should you have any other request, please let us know.
    - Thank you very much for making the reservation and we look forward
    to being of serving to you and your (guest) this evening.

    REFENCE/S:
    - https://en.wikipedia.org/wiki/Table_reservation
    - https://www.wikihow.com/Book-Restaurant-Reservations

    F. Developing mastery
    (leads to formative SELF – CHECK 1.1-1
    assessment 3)
    MATCHING TYPE: Match each numbered item with the most closely related
    lettered item. Write your answer in answer sheets provided.

    A. Central Reservation system 1. Finding the web address of an


    Establishment and contacting them
    Directly
    B. Same Chain Referrals 2. Require you to use an outside
    Reservations company to make
    A booking
    C. E-mail 3. Extinct forms of making a reservation
    D. Mail 4. Central register controls and maintains
    Reservations for several venues in one
    Location.
    E. Third Party Reservation 5. Hotel chains uses this system e.g.
    Malaysian Hilton can book rooms for
    Singapore Hilton

    ANSWER KEY 1.1-1


    1. C 2. E 3. D 4. A 5. B
    G. Finding practical ACTIVITY 1.1-1
    applications of concepts
    and skills in daily living Title: PERFORM TABLE RESERVATION
    Performance Objective:
    After reading the information sheet you should be able to:
    1. Demonstrate correct procedures in performing table reservation.
    2. Prepare the individuals in real-life situations in performing table
    reservations.

    Steps/Procedure:
    1. Ask your trainer to provide you with the service equipment and
    supplies needed.
    2. Prepare practical work area for practicum
    3. Set-up table reservation equipment and supplies in designated areas
    4. Check the equipment and supplies if its complete and sound.
    5. Apply telephone etiquette
    6. Perform table reservation
    H. Making generalizations
    and abstractions about
    the lesson
    I. Evaluating Learning Performance of the learners will be rated using this rubric:

    Description Score
    Demonstrate outstanding communication skills in taking 5
    phone calls when taking reservations and observe all the
    six skills with much confidence.
    Demonstrate very good communication skills in taking 4
    reservation and observe 4 to 5 skills with confidence.
    Demonstrate good communication skills in taking 3
    reservation and observe 3 skills with confidence.
    Demonstrate poor communication skills in taking 2
    reservation and observe 1 to 2 skills without confidence
    Did not demonstrate any skill in taking reservation 1

    J. Additional activities for


    applications or
    remediation

    V. Remarks
    VI. Reflection
    A. No. of learners who
    require additional
    activities for remediation
    B. No. of learners who
    require additional
    activities for remediation
    C. Did the remedial lessons
    work? No. of learners
    who have caught up with
    the lesson.
    D. No of learners who
    continue to require
    remediation
    E. Which of my teaching
    strategies worked well?
    Why did these work?
    F. What difficulties did I
    encounter which my
    principal or supervisor
    can help me solve?
    G. What innovation or
    localized materials did I
    use/discover which I wish
    to share with other
    teachers?

    Prepared by: Approved by:

    FERALYN V. ESTRELLADO CHRISTOPHER CRISTOBAL C. BERANDOY


    SHS TVL Teacher Master Teacher 1

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