2019 Manual of Operations Datrc
2019 Manual of Operations Datrc
2019 Manual of Operations Datrc
OPERATIONS
FOR THE
ACCREDITATION OF
DRUG ABUSE
TREATMENT AND
REHABILITATION
CENTERS
1 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
This Manual of Operations for Drug Abuse Treatment and Rehabilitation Centers shall
serve as standard reference material to aid administrators and practitioners in the
management and operations of the different drug treatment and rehabilitation centers in
the Philippines. This Manual presents the minimum standards for personnel
complement, physical plant, equipment and instruments, and service capability
recommended by the Department of Health (DOH). These same standards shall serve as
guide of DOH in accrediting Drug Abuse Treatment and Rehabilitation Centers in the
Country.
Department of Health
2018
TITLE PAGE
1 Legal Basis 5
General Objective
Specific Objectives
Application
2 ORGANIZATION AND PERSONNEL 6 – 13
Organization
Classification of Drug Abuse Treatment and
Rehabilitation Centers
Personnel Requirement
Qualifications of Personnel
Duties and Responsibilities
3 EQUIPMENT AND PHYSICAL PLANT 14 - 23
Equipment/Instruments
Physical Plant
Guidelines in Planning and Design of Treatment
and Rehabilitation Facilities
4 ADMINISTRATIVE AND OTHER SUPPORT 24 - 27
SERVICES GUIDELINES
Human Resource Management and Development
Records Management
Quality Improvement Activities
Fiscal Management
Training Program
Dietary Management
Maintenance Program
Security
Information Management
5 CLINICAL OPERATIONS, PRESCRIBED 28 - 32
SERVICES AND TREATMENT
APPROACHES/MODALITIES
Clinical Guidelines
Prescribed Services
Support Services
Recommended Treatment Approaches/Modalities
Recommended Therapeutic Activities
6 PATIENT’S RIGHTS 33 - 34
Patient’s Rights during Treatment and
Rehabilitation
Cultural Safety
Confidentiality
Informed Choice and Informed Consent
Physical Privacy
Disciplinary Measures
7 PROCEDURAL GUIDELINES FOR 35 – 37
CERTIFICATE OF ACCREDITATION
Issuance of Permit to Construct for Non-
Residential and Residential DATRCs
General Objective:
To ensure efficient and effective delivery of treatment and rehabilitation services for drug
dependents with patients’ rights based approach premised on the principles and values of
accessibility, appropriateness, affordability, acceptability, equity and quality.
Specific Objectives:
1. To establish and maintain acceptable standards for the operations of Drug Abuse
Treatment and Rehabilitation Centers.
3. To provide standards and guidelines for the accreditation of drug abuse treatment
and rehabilitation services for drug dependents in the country.
Application:
This Manual shall be used by all Drug Abuse Treatment and Rehabilitation Centers in the
Philippines owned and operated by government and private entities or agencies. For the
DOH to issue a Certificate of Accreditation, compliance with the standards and
guidelines embodied in this Manual is required. Higher levels or quality of care shall be
acceptable only if the recommended minimum standards presented in this Manual are
met.
A Drug Abuse Treatment and Rehabilitation Center shall be exclusively for the treatment
and rehabilitation of drug dependents. The Center shall not provide services to patients
with primary psychotic behavior. Patients with manifestations of psychosis, as a result or
consequence of dangerous drug use, shall be referred to a psychiatric facility. A clearance
from a psychiatrist, certifying that the patient is free from psychosis, shall be presented to
the center’s management before his/her admission to a drug abuse treatment and
rehabilitation center.
Organization:
The facility shall be a legally constituted entity. For a single proprietorship, it must be
registered with the Department of Trade and Industry and for a corporate entity, it must
be registered with the Securities and Exchange Commission. For government owned-
center, Enabling Act or Board Resolution is required.
Its organization and structure shall contribute effectively to the goals of Republic Act
9165. It shall develop broad community and professional acceptance in order to
implement the goals effectively.
The organization shall clearly define the purpose, scope, direction and goals of the
Center. It shall document and disseminate the Center’s core values, vision statement,
mission and philosophy.
The health facility shall have an adequate number of qualified, trained and competent
staff to ensure sufficient and effective delivery of quality services.
1. Ownership
1.1 Government: operated and maintained by the national, provincial, city or
municipal government, or any other government agency
1.2 Private: owned, established and operated with funds through donation,
principal, investment or other means, by any individual, corporation,
association or organization.
2. Institutional Character
2.1 Institution-based: a Center that operates within the premises and as part of an
institution.
2.2 Freestanding: a Center that operates separately from any other institution.
3. Service Capability
3.1 Non-residential Treatment and Rehabilitation Center (Outpatient Center): a
health facility that provides diagnosis, treatment and management of drug
dependents on an outpatient basis. It may be a drop-in/walk-in center,
recovery clinic, or any other facility with consultation and counselling as the
main services provided, or may be an aftercare service facility. From time to
time, it may provide temporary shelter for patients in crisis for not more than
twenty-four (24) hours.
Personnel Requirements:
Equipment/Instruments
The facility shall have available and operational equipment and instruments with the
services it will provide.
The facility shall have physical facilities with adequate areas to safely, efficiently and
effectively provide health services to patients as well as members of the public as
necessary.
1. It shall comply with applicable local and national regulations for the
construction, renovation, maintenance and repair of the facility
2. It shall provide enough space for the conduct of its activities depending on
its workload and the services being given.
3. It shall have an approved DOH-Permit to Construct in accordance with the
planning and design guidelines prepared by the DOH
The Center shall have a floor area of at least 60 square meters that can accommodate 20
to 25 patients at a given time.
The center shall have at least 420 square meters that can accommodate 30 patients at a
given time.
a. The size of the facility must be adequate for the intended use. The building
shall be well-ventilated and spacious for the occupants to be relatively
comfortable, and be ensured of privacy especially during medical treatment,
counselling and group activities. The land area must have enough space for
sports and recreation and learning activities.
b. The building should meet construction and safety standards, as well as fire
regulation, health and sanitation requirements.
c. Bathroom and toilets – There shall be at least one bathroom, one toilet, and
one lavatory in good working conditions for every eight (8) patients. The
bathroom and toilets shall not be provided with locks except those for the
exclusive use of administrative staff.
d. Kitchen shall be clean at all times and shall be equipped with adequate basic
cooking utensils and food storage with provision of locks for all sharp
objects.
e. Dining area shall be clean, well-lighted, protected from insects and vermins,
properly decorated and shall be provided with sufficient number of chairs
and tables.
1. The bed shall be placed at least 100 cm. or one (1) meter apart.
2. If a double-decked bed is utilized, this shall have at least one-meter space
from the ceiling and again between the upper and lower beds.
3. The bedroom shall be clean and orderly at all times.
g. Emergency clinic shall accommodate patients who are suffering from mild
infections, such as uncomplicated UTI, coughs, colds, and need simple
wound care such as abraision, minor laceration. It must be well-secured,
spacious enough for at least two patients at a given time and with provision
for their personal hygiene and toilet functions. It must be visibly accessible
to those who are on duty.
h. Adequate water supply and electricity must be available. Safe and potable
water shall be available at all times. It shall be adequate in volume and
pressure. A quarterly conduct of bacteriological water analysis should be
done in a DOH-accredited laboratory for drinking water analysis.
17 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
Area Activity People Equipment Furniture Floor Area Planning
and Fixture in Square Meters Relationship
Psychological Drug Abuse Patient Psychological Arm chairs 7.43 Adjacent to
Testing Room and assessment Physician testing Office table the
Counselling Room and Psychologist materials consultation
management Psychometri- Electric fan and treatment
cian room
Social Worker
Toilet with Managing of All personnel lavatory 2.5 separate toilet
lavatory personal patients water closet and hand
hygiene hand railing washing
for special facility
population adjacent to
consultation,
examination
and treatment
room
Business Area Performance clerk computer cabinet 7.433 located near
of personnel, printer chair entrance
accounting, internet office table
records, connection
supply and telephone
housekeeping electric fan
_____________________________________________
3
Work area per staff that includes space for a chair and a desk, space for occasional visitor, and space for aisle.
_____________________________________________
5
Based on 1.40 m2/person (unit area per person occupying the space at one time)
The facility shall ensure that the services delivered to patients comply with the
standard quality embodied in the Assessment Tool for accreditation of health
facilities, other policy guidelines and /or related issuances.
The Center must have a sound system of recruitment, selection, promotion and
appointment of personnel to ensure that staff is competent and qualified to perform
the services. There must be a written procedure on appraisal system to monitor,
motivate and support staff performance.
Individual file (201) shall be maintained to include personal data sheet, service
records, credentials, performance evaluation, certificate of training, etc.
Clinical personnel may also extend technical assistance to other drug abuse treatment
and rehabilitation centers, local government units and other community organizations
pertaining to preventive education and treatment and rehabilitation of drug
dependents.
Records Management
The medical records room shall be secured. Records shall be kept to allow careful and
systematic management. It shall house the information management system as
prescribed by the DDB and DOH. Confidentiality of records shall be maintained at
all times.
24 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
Psychological test evaluation Recommendation of staff
results Discharge order
Laboratory results Aftercare and follow-up releases
Medical/psychiatric evaluation Closure reports
and therapy
Documentation of services as well as incidents of escapes shall be part of Center
record.
Retention and disposal of case files and other relevant documents shall be in
accordance with the standards promulgated by DOH.
Personnel file shall likewise be part of the administrative files. It shall include
complete and up to date records of all personnel data, employment agreement, job
description, leaves, periodic performance and evaluation, medical/health certificate,
transfer, retirement and records of administrative charges, if any.
The Center shall establish a system for continuous quality improvement activities.
- The Center shall have policies and procedures on Quality Assurance Program
(QAP) and continuous quality improvement.
- The QAP shall have a written plan and its implementation shall be continuous
with periodic reviews.
Fiscal Management
The Center shall have a sound plan of financing which gives assurance of sufficient
funds to enable it to carry out its defined purpose and provide appropriate services for
drug dependents. A new Center shall have reasonable assurance of sufficient funds to
carry it through the first year of operation. Funds shall be provided for employee
benefits required by law. The Center shall submit their annual financial report.
The parent, spouse, guardian or any relative within the fourth degree of consanguinity
of any person who is confined under the voluntary submission program or compulsory
submission program shall be charged a certain percentage of the cost of his/her
treatment and rehabilitation, following the Department of Social Welfare and
Development’s (DSWD) guidelines taking into consideration the economic status of
the family of the person confined.
25 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
All private residential Centers shall allocate five (5) percent of the total beds for
indigent patients. Government residential centers must not exceed fifty percent of the
total bed allocation for paying patients. Discounted rates shall be based on the
prescribed guidelines by the DSWD. Further, cost sharing in the treatment and
rehabilitation of any dependent shall follow what is prescribed in Section 74 of the
Implementing Rules and Regulations of Republic Act 9165, otherwise known as the
“Comprehensive Dangerous Drugs Act of 2002”.
For a residential Center, service fees shall include fees for board and lodging as well
as materials and supplies.
Training Program
All staff must keep abreast with current trends in treatment and rehabilitation
programs. To ensure the enrichment of knowledge and skills enhancement of staff in
the specialized area of rehabilitation, the Center must have a training program for all
the personnel. The Center must allow attendance of its personnel to appropriate
training programs. The training shall consist of pre-service training for future
members of the staff, continuous in-service or in-house staff training for
administrative and clinical staff.
Dietary Management
Food and drink provided to patients must be good for their health. The diet provided
must be varied and well-balanced. It shall respect the special dietary needs of the
patients with food preference according to religious restrictions, medical conditions,
etc.
The center shall ensure the proper storage of perishable goods to prevent spoilage
(observing FIRST IN, FIRST OUT policy) and contamination. The center shall also
maintain cleanliness and proper sanitation of the area; practicing proper waste
management.
Maintenance Program
The center must have a preventive maintenance plan. Upkeep and maintenance of the
facility and equipment including vehicles shall be regularly conducted.
Security
The Center must be adequately secured to ensure safety and security from outside
intrusion, to prevent escapes of patients and to ensure a drug-free environment. There
must be a fence and plant barriers around the area. Visitors shall be properly screened
and controlled. A system of searching for dangerous drugs and items must be clearly
documented and implemented.
26 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
Information Management
Centers shall maintain a reporting system, which is required by the Dangerous Drugs
Board.
27 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
CLINICAL OPERATIONS, PRESCRIBED SERVICES, AND
TREATMENT MODALITIES/APPROACHES
Clinical Guidelines
1. Intake interview must be done immediately upon contact with patient, relative of
patient or referring person. It should include at least the following information:
general data, presenting problem, referral information, and drug inventory.
2. Patient Rights must be read and explained.
3. A DOH-accredited physician must conduct drug dependency examination
immediately.
4. All referrals for medical, surgical, psychiatric problems must be seen by the DOH
accredited physician within twenty-four (24) hours from the time of admission.
5. All medical findings must be documented and properly filed in the individual
patient case folder. Likewise, all medical orders for procedures, medications and
other intervention should be properly documented and filed.
28 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
6. Required laboratory and diagnostic procedures such as chest x-ray, sputum
examination, urinalysis, ECG for patient 45 years old and above, and pregnancy
test for women must be done within 24 hours after admissions. Other laboratory
or diagnostic procedure may be requested by the attending physician.
7. Psychological reports and social case studies must be done within two weeks from
admission. This must be properly filed in the individual patient case folder.
8. All treatment plan/intervention should be properly documented which should
include medications – dose, frequency and duration.
9. Progress notes shall be done for all cases at least once a month.
10. Discharge plan should also be documented.
11. Accidents, incident reports, escape reports shall be accomplished within eight (8)
hours of the event and should include details on the following: who, what, where,
when, actions taken and disposition.
12. All pertinent documents related to patients such as medical reports,
communications, reports submitted to court and court orders shall be properly
filed in each patient’s case folder.
13. Rehabilitation service that includes treatment modalities, psychosocial activities,
recreational program, family program and other services shall be properly
documented.
Prescribed Services:
4. Social service assists the drug dependents help themselves cope their
problems, facilitate and/or promote their interpersonal relationship and
adjustment to the demands of a treatment program with the end view of
helping the drug dependents’ physical, social, moral and spiritual
development.
29 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
foundation of clients has been very weak that this could not provide
support to them to enable them to cope with their problems and conflicts.
Strengthening the spiritual foundation would involve, among others,
reorientation of moral values, spiritual renewal, bible study and other
charismatic sessions. It aims to bring them closer to God and better relate
to their fellowmen. Various religious and civic organizations can be
contacted to provide services. Spiritual counselling shall be helpful in
aiding and resolution of individual and family problems.
7. Sports and recreation services provide facilities for sports and recreation to
offer patients the opportunity to engage in constructive activities and to
establish peer relationship as an alternative to drug abuse. The emphasis in
all activities should be on developing the discipline necessary to improve
skills and on gaining respect for good physical health.
9. Aftercare and follow-up services provided to the patient after the primary
rehabilitation. Aftercare activities can be viewed as the first line of
defence against relapse. The activities include attending self-help
programs like Narcotics Anonymous (NA)/Alcoholic Anonymous (AA)
meetings, regular follow-up at treatment center, individual and group
counselings, sponsor/sponsee meetings, alumni association meetings, etc.
This is for a period not exceeding eighteen (18) months and should be
undertaken by the appropriate Center personnel.
30 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
self-esteem and their chance for employment. This may improve their
work habits and thus make possible a more satisfactory and rewarding way
of life. The educational opportunities come from a built-in schooling
program and vocational training course that takes into account prevailing
conditions in the local labor market, the economy of the community, the
industrial and commercial needs of the community.
31 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
5. Other accepted approaches approved by the DDB based on the study
recommended by the DOH.
32 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
PATIENT RIGHTS
2. Patients are made aware of their rights. This shall be achieved by but is not
limited to:
4. The Center shall provide patients and their families accurate and adequate
information about service options to enable them to make an informed
decision.
5. The Center shall define and observe the extent of patient rights to personal
privacy and dignity during treatment and rehabilitation.
Cultural Safety
1. The Center shall identify, prepare for and respond to the culture, values and
beliefs of the patients during their stay in the facility.
2. The Center shall respect the role of the family in maintaining a patient’s
values and beliefs.
Confidentiality
1. The Center shall identify and communicate its obligations to the patient and
family in relation to maintaining confidentiality and defines the situations
where it is necessary to disclose information about the patient.
2. The Center shall have procedures that ensure relevant and necessary
information about the patient is disclosed among service providers, and across
relevant components of in-patient and community services.
3. The Center shall have a system in place which ensures the security of patient
related information.
33 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
4. Copies of the Center’s policies on confidentiality including the process for
dealing with breaches of confidentiality shall be available on request.
5. All staff signs a confidentiality agreement upon employment and shall respect
patient information as confidential.
2. The Center shall have procedures for gaining informed choice and informed
consent for specific situations.
Physical Privacy
2. The Center shall ensure that staff respects privacy and personal space of
patients.
3. The Center shall ensure that patients have visual privacy when attending to or
securing assistance with personal hygiene requirements.
4. The Center shall ensure that patients are able to have private interaction with
family members, when appropriate.
5. The Center shall ensure that patients are able to receive telephone calls in
private, when appropriate. In times when for security reasons calls may need
to be monitored, patients are informed on this.
Disciplinary Measures
1. The Center shall ensure that disciplinary measures are humane and safe to the
patients.
2. The Center shall prohibit any form of violence and life threatening
disciplinary measures.
3. The Center shall ensure that use of restraints is covered by doctor’s orders.
No patient is restrained for more than six (6) hours to avoid medical
complications.
34 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
PROCEDURAL GUIDELINES FOR CERTIFICATE OF ACCREDITATION
The applicant shall secure a Permit to Construct from the HFSRB or CHD for
construction of a new facility, alteration, expansion or renovation of an existing health
facility, change in classification or increase in bed capacity. It is a prerequisite for
accreditation.
Documentary requirements:
Documentary requirements:
1.1 HFSRB Application Form filed either at the Bureau/CHD
1.2 Permit to Construct
1.3 List of Personnel
1.4 List of Equipment
35 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
2. The HFSRB/CHD conducts on site survey to determine compliance with
standards/technical requirements.
C. Renewal of Accreditation
2.1 Applicant prepares the required documents and submits them to the
HFSRB/CHD. Upon filing the application, the applicant pays the fee
for the renewal of accreditation to the cashier of the DOH in person or
through postal money order.
2.2 The HFSRB/CHD conducts onsite survey within the covered year of
expiry date to determine compliance with standards.
36 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents
Terms and Conditions of Accreditation:
37 Manual of Operations for Treatment and Rehabilitation Center for Drug Dependents