UNIT 2 : BUSINESS LOCATION

Unit 2.1. : Dovetailed in Cambridge - Keys

LEAD-IN

1. Possible answer: sports centres, shopping centres, green spaces

VIDEO

2. International city can work with other companies, can work with the university, nice place to
live, easy to travel to London.

3. 1. In 2010
2. Microsoft
3. funding
4. advice
5. three minutes (by bike)
6. 50 minutes by train and just over an hour by car

VOCABULARY
5.
a. lab
b. studio
c. motorway
d. transport links
e. factory
f. locate
g. access to
h. rents
i. close to

6.
1. Warehouse
2. port
3. car park
4. convenient
5. headquarters (HQ)
6. facilities

7.
1. c
1. a
3. b

8A.
1. Rents
2. Access
3. Facilities
 4. Close
5. Locate
6. Links

Unit 2.2. : visiting Singapore – KEYS

LEAD-IN

1. Your own answers

READING
2.2
1. Singapore Zoo, the Night Safari, the River Safari, the Jurong Bird Park, the new Rainforest
Park
2. Singapore Zoo, the Night Safari, the River Safari (the Jurong Bird Park is opne, but in a
different part of the country)
3. Three or four days
4. To attract visitors to other parts of the city and to get tourists to spend more time in
Singapore.
5. Standard rooms, family rooms, treehouses and cabins
6. Because online shopping and other destinations compete on shopping and dining
experiences
7. Those who want to ‘experience nature in a sophisticated urban environment’ – i.e. people
who want the comfort of hotels and shops as well as an opportunity to see wildlife and
nature.

GRAMMAR
4.
a. 2(big enough)
b. 4 (too much competition)
c. 1(too small)
d. 3 (enough time)

5.
1. Satisfied – There was the right number of attractions.
2. Not satisfied – There were more people than she/he wanted, the temperature was hotter
and the queues were longer than she/he liked.
3. Satisfied – He /she wanted more time to see everything because it was enjoyable.
4. Not satisfied – there were more shops than he/she wanted and fewer rides.
5. Not satisfied – His/Her children were not the right height to enjoy the best rides sot hey were
probaly unhappy about the experience.

6.
1. adjective
2. Noun
3. Adjective
4. Countable
 5. Uncountable

7.
1. isn’t big enough
2. is too far
3. enough attractions for
4. wasn’t enough time
5. Too many customers
6. too much work
8.A-B
1. enough
2. too many
3. too
4. too much
5. not enough
6. enough
7. too

SPEAKING AND WRITING

9.
Possible answers :
1 I went to bed too late last night and got up too early this morning. I’m too tired to concentrate (on
my work)/studies) today.

2 There weren’t enough staff serving in the canteen, and there were too many people in the queue.
There weren’t enough dessert options, only apples. There were too many dirty plates on the tables
and there weren’t enough tables for everyone.

10.
Model answers

1.
Dear Mrs O’Donnell,
I’m writing to you because I feel the canteen service is not good enough at the moment. Firstly,
there aren’t enough staff and the service isn’t fast enough. Yesterday, only one person was serving
food and the queue was too long. Secondly, on most days, there aren’t enough clean tables for staff
to have their lunch. Finally, there aren’t enough dessert options. When clients come for lunch, they
like to have a choice.
I hope you can offer a quick solution to these problems.
Best regards,
Amal

2.

Dear Mrs O’Donnell,

I went to the national museum to see the new animal wildlife photography exhibition at the
weekend. The exhibition is so large that there isn’t enough time to see all the photos! There were
also too many photos of birds so it felt too similar to the birdlife exhibition last year. I still enjoyed it,
and I think it’s interesting enough for everyone, not just animal lovers! However, there were too
many people in the afternoon? The waiting time in the queue is too long if you’re busy, so go early.

Unit 2.3. : Communication Skills – KEYS

LEAD-IN

1. Possible answer:
The person who: asks lots of questions/hates meetings/thinks he/she is more important than
everyone else/never takes meetings seriously/takes meetings too seriously.

VIDEO

2. A.
1. To help the client, Nick from Zapna Clothing, to find someone to cover maternity
leave for an Assistant Manager in Poland.
2. Someone who talks too much and is unclear about what he wants
B.
Possible answer : they will have problems getting Nick to provide clear information about
what he wants.
3A.
1. Maternity cover
2. 15

4A.
3. experience of logistics, diploma in management
4.Polish
5. fluent
6. bonus scheme, subsidised staff canteen
7. needs further discussion

5. Possible answer:
It is important to check and ask for clarification in communication to understand each other.

Be careful how you ask for clarification. ‘What ?’ may not give you the answer you want. Use
expressions from the unit and rephrase questions to be more specific.

Closed questions are useful in getting the other person to confirm their needs. Or, you can repeat
the other person’s question and ask ‘Is that right ?’.

The listener’s body language and facial expressions will show you if he/she understands. If not, give
clarification.
REFLECTION
Your own answers.

FUNCTIONAL LANGUAGE

7A.
1. what you’re saying is
2.can I just check
3. does that mean
4. could you be more specific
5. right
6. what I mean is

7B
a. 3
b. 2
c. 5
d. 6
e. 1
f. 4

8.
1. Can you just confirm that for us ?
2. I think what Tim means is that the best candidate won’t live locally
3. What do you mean by relocation package
4. Is that right?
5. What do you mean when you say it’s a sensitive topic?

Unit 2.4: Starting a meeting – KEYS

LEAD IN

1A.
Your own answers

1B
Possible answers:
There is no agenda.
The meeting is too long.
The meeting isn’t necessary.
The meeting doesn’t have a clear purpose.
Too many people have been invited.
No clear decisions.
Minutes are inaccurate.
Technical problems.
It’s unclear who carries out the action points.
There is no time limit set for the meeting.
There is no consensus or conclusion to the meeting.
Action points for attendees for the next meeting are not set or are unclear.

1C
Possible answers :
Have a time-keeper.
Start and finish on time.
Set an agenda.
Invite only the poeple who need to be at the meeting.
Check all technical equipment before and at the beginning of the meeting.

Listening
2A
1. E
2. C
3. F
4. B
5. A
6. D

2B
a. Financial report
b. Results of market survey
c. Josh
d. Office party
e. Samia
f. Close
Possible answers :
They are not very interested in the meeting ? Samia says that item 6 is the only item she is
interested in. Josh says he is looking forward to Close, whih is the end of the meeting.

3A
1. F – Samia is late
2. T
3. T
4. F – she agrees
5. T
6. F – 500 pounds is suggested for the maximum budget.
3B
1 start
2 to the agenda
3 can I ask
4 take the minutes
5 moving on
6 I want to, is to

Functional Language
4A
2g 4e
3c 5f
6h 8b
7a

4B
Opening a meeting
I’d like to start on time.
Nice to see everyone, and welcome back to Ellen.
Does everyone have a copy of the agenda ?

Starting purpose
So, one reason for the meeting is to introduce you all to Harry.
The main aim today is to catch up before the holidays.

Giving tasks
Could I have a volunteer to take the minutes ?

Referring to the agenda

(Does everyone have a copy of the agenda ?)
Let’s look at item 1 – Matters Arising
Sorry, can we just go back to item 2 ?

4C
Opening a meeting
Right, so let’s start.

Stating purpose
The reason I want to discuss this is to agree on a budget.

Giving tasks
Harry, can I ask you to be time-keeper ?
And could I have a volunteer to take the minutes ?

Referring to the agenda

Does anyone want to add anythin to the agenda ?
So, moving on to item 5 : this is Deirdre’s point, I think.

Unit 2.5. : Short communications – KEYS

LEAD IN

1A
1 the estate agent didn’t get an email which said his client can’t come because she’s in Rome
2 Because his client needs to see some offices as other companies are interested in renting them,
too.

1B

She wants to make a new appointment for Thursday at 4 p.m.

FUNCTIONAL LANGUAGE

2A

FYI= for your information

ASAP= as soon as possible
TBC= to be confirmed
ETA= estimated time of arrival
WFH=working from home

2B
1. Close of business
2. End of day
3. To be announced
4. By the way
2C
1. I am waiting
2. Are interested
3. Sorry had
4. An email
5. In 20 minutes

TASK
3A
Model answer
Morning, Suki. How are you today ?
Good news ! Basixlife going to rent offices. Email them contract by COB.
BTW thanks for report. Very helpful. Also need sales figures by EOD.
John Welles to send payment but TBC when. Apologises for delay. Problem with his bank.

3B
Model answers
Hi Jack. Meeting my office 2.30 today confirmed. Need short presentation on new office location,
with reasons for moving. BTW don’t forget appointment with building owner tomorrow AM. Time
TBC. Call me if you need more information before meeting.

Email
Hi Susana,
How are you today ?

This is to confirm our appointment for tomorrow morning.

Could you tell me what time would be good for us to meet ? I am out of the office today, so if you’ d
prefer to call me to make the arrangements, please call my mobile. I would also be grateful if you
could send the contract details before the close of business today.

I’m looking forward to seeing you tomorrow and signing the contract.

Best wishes,
José