L7 DipSML Assignment Briefs Sept 2020
L7 DipSML Assignment Briefs Sept 2020
L7 DipSML Assignment Briefs Sept 2020
Assignment Briefs
OTHM Level 7 Diploma in Strategic
Management and Leadership
Qualification Number: 603/2181/7 | September 2020
©2020 WWW.OTHM.ORG.UK
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LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP | ASSIGNMENT BRIEFS
TABLE OF CONTENTS
©2020 WWW.OTHM.ORG.UK
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LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP | ASSIGNMENT BRIEFS
The assessment grading criteria characterises the level of complexity and demand expected of students at each level of qualification. Please note that these are
generic descriptors which apply mainly, though not exclusively, to written academic work.
Any further unit-specific assessment criteria, such as number of words, should be clearly stated in each individual assignment brief.
Fail Little attempt to engage Little attempt to engage with Little attempt to engage with Little attempt to engage with Very few errors in
with assignment brief. assignment brief. assignment brief. assignment brief. referencing or grammar or
syntax as appropriate.
Learning outcomes not fully Learning outcomes not fully Learning outcomes not fully met. Learning outcomes not fully Whilst some of the
met. met. met. characteristics of a pass
Inadequate demonstration of have been demonstrated,
Inadequate demonstration Inadequate demonstration of knowledge or understanding of Inadequate demonstration of the work does not
of knowledge or knowledge or understanding key concepts, theories or knowledge or understanding address each of the
outcomes for the
specified assessment
©2020 WWW.OTHM.ORG.UK task.
LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP | ASSIGNMENT BRIEFS
No counterarguments or
alternative frames of
reference are generated
or considered.
©2020OTHM WWW.OTHM.ORG.UK
LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP | ASSIGNMENT BRIEFS
STRATEGIC MANAGEMENT
©2020 WWW.OTHM.ORG.UK
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LEVEL 7 DIPLOMA IN STRATEGIC MANAGEMENT AND LEADERSHIP | ASSIGNMENT BRIEFS
Scenario
There is no scenario for this assignment.
Individually prepare a presentation critically evaluating the strategic plans of an organisation of your
choice and propose strategic options. Your presentation is to be made to the board of directors and you
should:
1. Introduce your selected organisation, and evaluate its vision, mission and values statements
with recommendations for any revisions you deem appropriate.
2. Critically evaluate the organisations key headline data including, but not limited to, trends in
financial performance, share price (where applicable) market share, profitability and
major competitors.
3. Define the organisation’s industry and explore the critical macro-environment forces that
influence it.
4. Critically analyse the organisation’s competitive position in that industry.
5. Present a SWOT table (or equivalent) and critically evaluate the organisations current
strategic position.
Delivery:
▪ 1x PowerPoint Presentation
▪ 1x Executive Summary (circa 400 words)
Submission:
▪ 1x PowerPoint Presentation Slides
▪ 1x Executive Summary (circa 400 words)
Referencing:
• Each PowerPoint must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the presentation.
Task 2 of 3 – Essay (AC3.1, 3.2, 3.3, 4.1, 5.1. 5.2 & 5.3)
Instructions:
Following your presentation, you should now prepare a new strategic plan:
1. Critically evaluate the relationship between the organisation’s, corporate, business and
operational strategies
2. Apply strategic models and tools to recommend strategic options for the organisation
3. Evaluate critical success factors/assumptions that underpin the strategic options you’ve
developed
4. Recommend and justify a strategic option and accompanying business objectives
5. Identify change factors by completing a force field analysis for your selected organisation
6. Identify the change agents and propose a suitable structure for the implementation of the plan
7. Create a resourced implementation plan for the strategy, with a justified timeline for
implementation
8. Describe the potential risks during the implementation
▪ 1x Portfolio with your force field analysis, structure, implementation plan, success indicators
and potential (circa 2500 words)
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Task 3 of 3 – Reflective Essay (AC 3.1, 3.2, 3.3, 4.1, 4.3, 4.4, )
Instructions:
Critical evaluate the usefulness of change models such as Lewin, McKinsey 7s and Kotter for
the selected organisation and recommend a specific model to support the strategic option
identified in Task 3. You should also explain how you could be a change agent and identify the
leadership and change agent skills you would need to display in order to make changes successful.
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Evidence to be submitted:
STRATEGIC LEADERSHIP
LO Description: AC Description
1. Understand the principles, concepts, 1.1 Explain the meaning and importance of
differences, and approaches to leadership.
contemporary leadership. 1.2 Contrast the main approaches to the study of
leadership.
1.3 Critically evaluate the role of leadership in
strategic management.
2. Understand how leadership 2.1 Critically compare the relationships between
influences individuals, teams and leaders of work groups, and leaders of teams.
the organisation. 2.2 Distinguish between the influence of leadership on
groups and teams, and on formal and informal
groups.
2.3 Critically evaluate the characteristics of an
effective work group and team.
3. Understand the impact of leadership 3.1 Assess the nature of organisation effectiveness
on organisational performance. and performance.
3.2 Critically explore the main features and
requirements of leadership development.
3.3 Provide criteria for assessing an
organisations strategic effectiveness from a
leadership perspective.
4. Understand ethical decision making 4.1 Critically explore the exercise of leadership power
and organisational value. and influence.
4.2 Critically review the importance of ethics,
values and corporate social responsibilities
to an organisations value.
Scenario
There is no scenario for this assignment.
Task 1 of 3 – Case Study (AC1.1, 1.2, 1.3, 4.1, 4.2 & 4.3)
Instructions:
Individually prepare a case study about a business leader of your choice. Examples of
business leaders might include Jack Welch, Ricardo Semler, Richard Branson, Steve Jobs, Bill
Gates, Jack Ma, Dhirubhai Ambani, and Elon Musk to name but a few of many examples.
You have been informed that your case study will be used for training purposes and you
should discuss theoretical perspectives supported by examples about your chosen leader
contribution to their organisation.
• Background to the organisation and the business leader with a justification of your choice.
• Explain the meaning of strategic leadership and importance to the selected organisation.
• Contrast the main approaches to the study of leadership and the approach relevant to
the organisation.
• Critically evaluate the role of the leader in developing strategy.
• Critically review leadership values and ethics in driving corporate social responsibility
and sustainability.
Referencing:
• The case study must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the case study.
Following your case study, you should now prepare an essay evaluating the impact of the business
leader identified in task 1, on the organisation’s performance by addressing the following:
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Individually prepare a presentation about teams and leadership. The presentation should address the
following:
▪ Critically discuss the importance of teams and team leadership in organisational performance.
▪ Distinguish between workgroups and teams and the leadership thereof.
▪ Critically compare and contrast formal and informal groups within organisations and
within wider society.
▪ Critically discuss the stages of group and team development and the role of leadership
in maximising group and team performance.
Delivery:
▪ 1x PowerPoint Presentation
▪ 1x set of speaker notes supporting each PowerPoint slide (circa 500 words)
Submission:
▪ 1x PowerPoint Presentation Slides
▪ 1x set of Speaker notes (circa 500 words)
Referencing:
• Each PowerPoint must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the presentation.
Evidence to be submitted:
Scenario
Based in central London the European Club was founded in 1900. The club is a non-profit making
charity whose good works for the last 100+ years include offering scholarships for gifted children from
poorer countries the opportunities to study in the UK. The Charity is governed by a Board of Trustees
who also form part of the Board of Directors. The CEO sits on the Board of Directors whilst
the General Manager and Club Secretary report into the CEO. The vision and mission
statement is represented as “High quality hospitality at affordable prices.” A statement of values
has been an agenda item for almost a year but has not been actioned.
Revenue for the charity is derived from the operation of the central London clubhouse (situated in a
fashionable street in Mayfair London W1) containing a very ‘old fashioned’ and largely unused waiter
service cocktail bar, The Fox and Hound and 50 seat restaurant, The Dining Rooms, 4 function rooms
(no in-built meeting room equipment) and a number of bedrooms (50) which it lets to club members for
a highly subsidised amount of just £75 per night. Many of these rooms have not been refurbished in
quite a while.
The building itself has a certain faded grandeur but is in need of some much needed planned and
reactive renovation and maintenance to furniture, fixtures and fittings. Some of the systems in
the Club, including reservations and front office, are still on Excel spreadsheet functions. A
manual process is used for creating reservations for the bedrooms, restaurant and bar and function
rooms. There is however an online payment system used but there are three separate systems, one for
each department. Wifi is available throughout the Club.
Many of the staff have been there for many years and the way things operate have not changed much
for a long time. Whilst familiar and comfortable with the current ways of doing things, the staff often
moan about the amount of time it takes and the inefficiency of the systems in place. There is a very
defined hierarchy and staffing structure in the departments. The organisational chart below details the
restaurant, bar and event management departments.
Staff are not encouraged to make decisions without reference to the head of department nor are they
encouraged to put forward new ideas for enhancing or improving practice. Any changes to practice are
often from the top down and staff opinions are rarely sought.
Morale, as measured by a small yearly staff survey, appears low, and many of the younger staff leave
after just a couple of months citing lack of opportunities and poor training as a cause. The survey also
shows that staff are not happy with their manager and feel that they do not get praised or rewarded
when they do a good job.
The previous CEO had been with the charity for some 30 years and very much left the management of
the club to the General Manager, who also retires later this year. The new CEO of the charity
believes that there is a lot more that might be achieved, and good works undertaken, if the operation
itself makes more money to invest into the charitable works, and she firmly believes that the
organisation is underperforming and is inefficient.
Membership of the club has been falling steadily over the past five years and now stands some 50% of
its original membership. A recent member survey shows significant complaints about the
conditions of the facilities, especially the restaurant and bar which the members use to entertain as well
as the drop-in customer service as well as the general lack of organisation.
The CEO has approached you and wants to employ your HR consultancy services to address
the strategic HR issues around a modernisation plan for the restaurant and bar facilities of the club.
The modernisation and renovation programme will include the following:
1. The refurbishment of The Fox and Hound Bar, the Dining Room and the function rooms
2. Training and development of all staff on the new processes connected to the Bar,
Dining room and function rooms.
The refurbishment has been given to an architectural firm that will employ its contactors and manage all
the building work. They have promised to work to the project deadlines. Naturally this will mean the
members of the club paying more for the services; however, this will bring the charges in line with
similar institutions and facilities. The CEOs biggest concern is how to undertake this project with the
minimum of disruption to both members and staff. It is not an option to shut the club down completely
during the project. Business as usual, as much as possible, must be maintained.
The CEO has asked you to prepare a 15-minute PowerPoint presentation for the Board of Directors
“selling” your consultancy services. You still need to pitch for the contract since the two other board
members will be involved in the decision.
Instruction:
1. Explain the importance of Strategic Human Resource Management (HRM) and how you could
add value to the Club. You should discuss how strategic HRM could be linked with
other departments.
2. Explain the strategic human resources services you could provide to the Club and their
purposes
3. Analyse the factors that the Club should consider before embarking up the renovation and
restructure.
4. Determine some preliminary HR requirements for the organisation considering the new
contract.
The Board is likely to ask questions - so be ready to answer any questions that may arise.
Submission:
▪ 1x PowerPoint Presentation Slides
Referencing:
You have been successful in securing the contract, and you have a lot to do. The
management priority is to have a HR plan in place as soon as possible, but you feel that a HR policy is
equally important, if not more. Therefore, you have decided to create the outline of HR plan, but to
include it together with a memo about creating an HR policy.
Instruction:
Referencing:
Having done all of the preliminary work for the Club, you should now write a report in which
you should:
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Evidence to be submitted:
Unit Aims
The aim of this unit is to develop learners’ understanding of research principles including the
formulation of research proposals, literature reviews, referencing, data collection using interviews and
surveys, questionnaire design, statistical analysing using SPSS, qualitative data, and methods for
drawing conclusions from the analysed data.
4. Be able to develop a 4.1 Propose techniques for use with quantitative and
research proposal. qualitative data.
4.2 Create a research question, literature review and
methodology.
There is no scenario for this assignment. Instead, you must propose an independent, small
scale research project about an area of interest to you within a relevant context. Ideally, the
research proposal should deal with an opportunity or a problem at the organisation where you
are currently employed. Consult with your tutor/supervisor to determine a suitable area of research
within the Accounting and Finance discipline.
Instructions
In this task, you will need to produce a research project proposal in which you:
1. Introduction
a. Introduce the problem or opportunity with supporting data and trends.
b. Clearly explain the background to the problem or opportunity, and justify the
reasons for, and the value of, the research to your employer and the wider academic
community.
c. Outline the research project’s aims and objectives.
d. State the limitations and scope of the proposed research.
2. Literature Review
a. Critically review key literature and recent academic publications around the subject area
discussing key definitions, current theoretical frameworks, and research carried out in
similar areas.
b. Develop a conceptual and theoretical framework for the research from the
literature review explaining how and why it supports and informs your approach the
research process.
3. Research Methodology
a. Explain and justify your research approach and strategy.
b. Data collection:
o Discuss data collection methods.
o Select the instrument, design it and justify an appropriate method with an outline of a
pre-test/pilot to be included as an appendix.
o Clearly outline the administration of the data collection process.
c. Population and Sampling: Define the research population, sampling strategy and
clarify access to respondent issues.
d. Data Analysis: Describe and justify how you propose to analyse and report the
results and findings of your research with a discussion about reliability and validity and
the
management of error.
4. Statement of Ethics
a. Discuss access to respondent issues, permissions from organisation to conduct research,
confidentiality, rights of withdrawal, consent, management of data security etc.
5. Timeline
a. Develop a plan using GANTT Chart from start to completion of the research.
Delivery:
1 x Word Research Proposal
Submission:
1 x Word Research Proposal - 2500 words
Referencing:
Each section must reflect any supporting Harvard style citations.
A comprehensive Harvard style reference list must be included at the end of the work.
An extended bibliography of at least twenty academic, journal and relevant sector
sources to be included at the end of the end of the work.
Evidence to be submitted:
1x Word Research Proposal - 2500 words
Scenario
You have recently joined Penco, a small pension fund that aims to strategically invest in low
risk companies with a historically satisfactory return on investment.
As a junior analyst, your first task is to review the market and select two companies listed on
the London stock market and to access their financial statements. You should analyse their
financial position, using the information from their financial statements and apply appropriate financial
ratios. You should make recommendations to Penco to invest. Calculations and financial ratios
supporting the recommendation should be appended to the memo for the board’s attention.
▪ 1x memo (circa 1000 words excluding supporting calculations and financial ratios used)
Referencing:
The Board of Penco approved your recommendations and decided to purchase stock in the
two organisations you recommended. In fact, based on your recommendations, they decided to
invest more than anticipated. The previous budget was £2,000,000 but the board wants to invest
£1,500,000 in each of the two organisations you recommended which means that an extra £1,000,000
is required. Instructions:
▪ An introduction discussing the need for short term working capital and long-term funds
▪ A main body comparing the sources of funding, including their pros and cons
▪ A justified recommendation of your choices of funding for the additional £1,000,000 using a
range of criteria related to cost and risk.
Referencing:
Penco is excited by the results of your previous work and has asked you to review operations
at
Exciteco where it is an institutional investor.
Exciteco manufactures electronic components for export worldwide, from factories in Finland, for use in
smartphones and hand-held gaming devices. These two markets are supplied with similar
components by two divisions, Phones Division (P) and Gaming Division (G). Each division has its own
selling, purchasing, IT and research and development functions, but separate IT systems. Some
manufacturing facilities, however, are shared between the two divisions.
Exciteco's corporate objective is to maximise shareholder wealth through innovation and continuous
technological improvement in its products. The manufacturers of smartphones and gaming devices,
who use Exciteco's components, update their products frequently and constantly compete with each
other to launch models which are technically superior.
Exciteco has a well-established incremental budgeting process. Divisional managers forecast sales
volumes and costs months in advance of the budget year. These divisional budgets are then
scrutinised by the main board and revised significantly by them in line with targets they have set for the
business. The finalised budgets are often approved after the start of the accounting year. Under
pressure to deliver consistent returns to institutional shareholders such as Penco, the board does not
tolerate failure by either division to achieve the planned net profit for the year once the
budget is approved. Last year's results were poor compared to the annual budget. Divisional
managers, who are appraised on the financial performance of their own division, have complained
about the length of time that the budgeting process takes and that the performance of their divisions
could have been better but was constrained by the budgets which were set for them.
In P Division, managers had failed to anticipate the high popularity of a new smartphone
model incorporating a large screen designed for playing games and had not made the necessary
technical modifications to the division's own components. This was due to the high costs of doing so,
which had not been budgeted for. Based on the original sales forecast, P Division had already
committed to manufacturing large quantities of the existing version of the component and so had to
heavily discount these in order to achieve the planned sales volumes.
However, when the customer's factory reopened, G Division was unwilling to recruit extra staff to cope
with increased demand; nor would P Division re-allocate shared manufacturing facilities to them, in
case demand increased for its own products later in the year. As a result, Exciteco lost the prestigious
preferred supplier status from their main customer who was unhappy with G Division's failure
to effectively respond to the additional demand. The customer had been forced to purchase a
more expensive, though technically superior, component from an alternative manufacturer.
Penco’s institutional shareholders' representative, recently appointed to the board, has asked you as a
performance management expert for your advice. 'We need to know whether Exciteco's budgeting
process is appropriate for the business, and how this contributed to last year's poor performance.'
However, the shareholder representative did also acknowledge that external factors had contributed to
Exciteco's poor performance in the last year and suggested that it would be useful if Exciteco's
performance reports distinguished between variances which had resulted from its own
operational performance as opposed to external circumstances which could not have been anticipated
when the budgets were produced. You noted that many organisations address this issue by
analysing variances into planning and operational elements.
Referencing:
Evidence to be submitted:
Scenario
There is no scenario for this assignment.
Task 1 of 2 – (AC1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 5.1, 5.2 and 5.3)
Instructions:
With reference to one organisation of your choice, write a report in which you should by using specific
examples:
Referencing:
With reference to the organisation in Task 1, and supporting your answer with examples:
▪ Justify the importance and use of logistics in the supply chain and explain their importance.
▪ Evaluate the effectiveness of current procurement (both strategies and procedure) within the
organisation.
▪ Critically evaluate the factors that could be used to improve logistic and procurement for your
organisation.
▪ Critically evaluate the applicability of a JIT (Just-in-time) system as well as the applicability of
a LIFO or FIFO inventory control for your organisation.
▪ Propose an effective and economic order quantity system based on your design
Delivery:
▪ 1x presentation
▪ 1x Executive Summary (circa 1000 words)
Submission:
▪ 1x PowerPoint
▪ 1x Executive Summary
▪ 1x handout (if applicable)
▪ 1x mp3 recording (if applicable)
Referencing:
Evidence to be submitted:
Scenario
There is no scenario for this assignment, you are yourself and need to show entrepreneurship skills
You are to propose three business ideas for this assignment which could then be explored further in a
presentation to your class. Feedback from the class for each idea should be summarised as
peer evaluation.
1. Review what make a successful commercial or social entrepreneur and evaluate your own
skills and attributes in that area.
2. Propose the business ideas and assess the challenges that goes with them.
Delivery:
Submission:
Referencing:
Task 2 of 3 – Business plan (AC3.1, 3.2, 3.3, 4.1, 4.2 and 4.3)
Instructions:
Analyse the 3 business ideas and select the one that is most likely to succeed and create a business
plan (including marketing and financing). As such you should produce a business plan in which you
should:
▪ Summarise and analyse the selected business idea
▪ Analyse the production and marketing feasibility for the selected idea
▪ Produce business planning forecast using financial techniques
▪ Produce a marketing plan
▪ Develop a control and monitoring mechanism for the business plan.
Referencing:
You should now reflect on entrepreneurship based on this experience and using the
appropriate literature. Your reflections should:
▪ Critically analyse the nature, characteristic and challenges of establishing different kind
of enterprise and how you individually as a future manager could encourage
creativity, innovation and changes
▪ With reference to one or more organisation, identify potential creative and innovative
management ideas that could contribute to encourage creativity in the organisation
Referencing:
Evidence to be submitted:
Scenario
Uber Technologies Incorporation, the rapidly expanding ride-hailing application, which allows its users
to book and pay for taxis by using their smartphone has come under serious attack in many parts of the
world including the United States, much of Europe, Asia and Nigeria. In these destinations, Uber has
faced sanctions, criticisms and protests, such as the once trending social media campaign
#DeleteUber, in which users were encouraged to stop using the Uber app.
More recently, a ban on Uber has resulted in the stripping of its operating license in London (in 2017).
The regulator, Transport for London, said “Uber’s approach and conduct demonstrate a lack of
corporate responsibility in relation to a number of issues which have potential public safety and
security implications”.
In its short-term existence, Uber has been accused of various bad CSR-related issues such as non-
reporting of serious criminal offences, improper background checks on drivers, hiring of
unprofessional drivers, espionage, customer privacy issues and others. The company has also had to
combat its internal stakeholders. Source: https://bit.ly/2XWeOmq
With reference to Uber, prepare a memo concerning the impact of globalisation on local businesses.
The memo should also address the following:
1. Using PESTLE as a framework (and supporting examples) analyse the effects of globalisation
on national economies
2. Evaluate the role of the EU and International institutions (e.g. IMF, WTO, etc.) on business
organisations
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Prepare and deliver a presentation suitable to be delivered to an audience of taxi drivers regarding
corporate governance and corporate social responsibility.
1. Given the current economic environment, review various ethical, moral and socio-
cultural issues (including responsibilities to employees) affecting global organisations.
2. Compare and contrast organisational approaches to ensuring positive policies of ethics and
maintaining workforce diversity.
3. Critically explore the significance of corporate governance in global organisations.
4. Analyse the regulatory requirements that shape corporate governance and evaluate their
impacts on stakeholders’ interest
Delivery:
▪ 1x meeting presentation
▪ 1x handout (circa 500 words)
Submission:
▪ 1x PPT slides or photos of the poster
▪ 1x handout (circa 500 words)
▪ 1x mp3 recording (if applicable)
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Select a country in which Uber operates and prepare a report in which you should have:
1. An introduction in which you should analyse the significance of consumer protection laws and
online trading in your chosen country.
2. A section providing a summary of the consumer protection laws and online trading,
3. Conclusions explaining what Uber should do to comply with the identified laws. You should
however not limit yourself to the legal requirements and should investigate protectionist
policies and retaliatory tactics by business and consumer groups.
Referencing:
• Each section must reflect any supporting Harvard style citations.
• A comprehensive Harvard style reference list must be included at the end of the work.
Evidence to be submitted:
Scenario
Your local GPDOCS medical practice, has traditionally been open to serve patients from 8h00
–
17h00 Mondays to Fridays and closes on weekends. GPDOCS medical practice is
entirely government funded and has no private patients. The practice employs 13 doctors, 4 nurses and
15 administration staff.
GPDOCS provides free medical services to 15,000 registered patients in South London. The Practice
Manager, Mr Dee, at GPDOCS is involved in managing all of the business aspects of the practice
such as making sure that the right systems are in place to provide a high quality of patient
care, human resources, finance, patient safety, premises and equipment and information technology.
The Practice Manager also supports the GPs and other medical professionals with delivering
patient services and also helps to develop extended services to enhance patient care.
A change in government policy has meant that GPDOCS must now be open from 7h00-20h00
Monday to Friday, and also open on Saturdays 9h00-14h00. Although the government changed policy
and the contract, it has not offered any additional funding to deliver the enhanced service. The
government has also stated that the change must be implemented within a three-month time frame.
GPDOCS staff received the news with dismay but accept that they will have to reorganise their work
patterns to accommodate the change in policy. The Practice Manager, Mr Dee, has been tasked with
the development of a change strategy and has asked for your help.
There are 2 unrelated tasks. The first one is a group task and the second task is individual.
Task 1 of 2 – Group Case (AC2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3 5.1, 5.2 & 5.3)
Mr Dee has asked you to develop the change strategy for GPDOCS using an established
change model. Mr Dee last studied business ten years ago and is not sure whether he should use
Kotter’s 8
Change Model, Lewin’s change management model or Hiatt’s ADKAR model to manage the change.
Instructions:
1. Conduct a stakeholder analysis for GPDOCS and summarise the results in a stakeholder
map highlighting interest and influence groupings.
2. Use the results of the stakeholder analysis to identify and evaluate resistance to the
change process.
3. Critically evaluate the three change management models, their relative advantages
and disadvantages, and justify the selection of a model to apply at GPDOCS.
4. Critically discuss the involvement of the functional areas in developing a change plan
5. Draft a strategic change plan for GPDOCS by applying the selected change management model
with timelines and SMART progression metrics.
Referencing:
Instructions:
The Practice Manager, Mr Dee, has read that leadership is a critical success factor in most
transformational changes. He has also read that it often helpful to employ external consultants
as change agents. He has asked you to draft a memo for GPSDOCS board that analyses :
Referencing:
Evidence to be submitted:
STRATEGIC MARKETING
Scenario
The cashier-less supermarkets use technology to allow customers to pick up items and walk out with
them, instead, charging their Amazon account so they don't have to stand in a checkout queue.
According to The Sunday Times, the retailer is looking for “a significant number” of sites sized
between 4,000 square feet and 5,000 square feet across the UK.
Amazon initially launched the concept back in 2016, allowing Amazon staff to trial the new
technology. Since then, it has opened five stores in the US across Seattle and Chicago.
Customers download an Amazon Go app before entering the store. They have to use the app to enter
the store, which registers their Amazon account, and then they can put their phone away and start
shopping.
Amazon’s “Just Walk Out Technology” uses computer vision, sensor fusion and deep learning
to detect when products are taken off a shelf, or later returned.
The technology keeps track of all the items in a virtual cart so there is no scanning involved. Once
customers are done shopping, they can leave the store and Amazon will charge your account.
There is a difference between having the no checkout stores strictly for Amazon customers
and allowing the general public in to try them out. In 2017, the Wall Street Journal reported
that the technology faced problems when there were more than 20 people in the store, something
Amazon has been working to correct and, as a result, has delayed the expected roll out of further
locations.
At the moment, it’s unlikely that Amazon Go will arrive to compete with your local Tesco or
Sainsbury’s. The stores stock ready-to-eat items for breakfast, lunch and dinner, with some grocery
essential ranges too, however, stock varies depending on which store you are in.
But, when it does arrive in the UK, it will no doubt be celebrated by busy Londoners. The idea of being
able to pick up some lunch and walk out of the door without queueing is a dreamy one, we admit.
Source: www.standard.co.uk/tech/amazon-go-uk-locations-scouting
Task 1 of 1 – Presentation (AC1.1, 1.2. 1.3. 4.3, 5.1, 5.2 & 5.3)
Instructions:
Your local small business association has read about Amazon Go and is concerned about the
potential competition. They wish to offer strategic marketing advice to local businesses, have asked you
to prepare a presentation in which you should analyse and evaluate key marketing concepts as well as
the marketing planning process by using Amazon Go as an example.
Delivery:
▪ 1x presentation
▪ 1x executive summary (circa 500 words excluding diagrams)
Submission:
▪ 1x PowerPoint Slides
▪ 1x executive summary (circa 500 words)
▪ 1x handout (if applicable)
Referencing:
Task 2 of 2 – Marketing Plan (AC2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1 & 4.2)
Instructions:
Co-incidentally, a representative of Amazon attended your business association presentation and was
impressed. The Amazon manager responsible for the introduction of Amazon Go to the UK has asked
you to prepare a strategic marketing plan addressing the following:
1. A section in which you perform a PESTLE analysis and review Porter’s 5 forces relevant to
your organisation.
2. A section with a SWOT analysis and a stakeholder analysis of your organisation
3. A section in which you should develop SMART strategic objectives for the organisation
4. A section concerning the market segment. This section should
a. Discuss how market segments could be used for the organisation
b. Select one or more market segment(s), justifying your decision.
c. Propose and justify a brand positioning for the targeted market segment
5. A section concerning the marketing mix. This section should
a. analyse the significance of the marketing mix for the organisation
b. contain a pricing, promotional and distribution strategy for one of its product ranges or
categories.
Referencing:
Evidence to be submitted: