Business Communication B.com 11 Questions

BUSINESS COMMUNICATION NOTES B.COM.
-II
Q. Define Business Communication?
Q. Discuss the role of effective business communication within and outside the organization OR Why
Business Communication is called, “Life blood” of an organization? OR
Q. Define communication. What is the importance of communication for an individual and for an
organization?
Q.4 Differentiate between formal and informal language;
Q. Explain the process of communication. OR “Communication is a two way process of exchanging ideas
or information between two human beings”. Explain this statement with the help of a diagram.
Q. Discuss five elements (Factors) of the process of communication;
Q. Explain in detail verbal and nonverbal communication?
Q Enumerate the different categories of non-verbal communication and state their importance in
communication process with suitable examples.
Q. Discuss the IMPORTANCE OF NON-VERBAL COMMUNICATION:
Q. Differentiate between oral and written communication;
Q. How a message is prepared? Why proofreading is necessary for a good written message?
Q. Discuss briefly, in proper sequence, the steps followed in planning an effective communication.
Q. What are the direct and Indirect approaches? (Good news and Bad news)
Q. What are the four basic organizational plans? Prepare brief outlines for each of these plans.
Q Two most important position in any business message is the opening and closing paragraph elaborate.
Q. Write a checklist for opening and closing.
Q. DISCUSS VARIOUS LEGAL ASPECTS IN BUSINESS COMMUNICATION.
Q BUSINESS WRITING PRINCIPLES OR SEVEN 7 C’s IN BUSINESS COMMUNICATION
Q. What are the responsibilities of a good listener? OR Explain consideration before starting listening?
Q. What are the faults/pitfalls of listening?
Q. What are the guide lines to effective listening? OR How can good listening habits be developed?
Q.3 Why should a business communicator know about listening? OR Discuss advantages of good
listening: OR What is the purpose of listening? Discuss;
Q. What do you mean by good listening and bad listening? Discuss,

INTERVIEW
Q. Explain the types of patterned interview.
Q. What are the different purpose/objectives for which interview is carried?
Q. Discuss briefly various symbols of positive and negative attitude of an interview?
Q. How should an effective interviewer behave during interview? What pitfall an effective interviewer
avoid? What are the guidelines to an interview to conduct and effective interview? Or what are the
responsibilities of an interviewer?
Q. What pitfall an interviewer should avoid?
Q What is the role of interview in interpersonal communication? Or what is the purpose / Objective or
patterned interview? Or what is the importance of interview?
LETTERS FORMAT AND THEORY
Q Draw a Sketch /Format of a Business Letter and Write a detailed note on the appearance of business
letters.
LETTER PARTS
Q.2 Describe the different letter formats. Illustrate clearly by means of sketches.
 FULL BLOCK FORMAT

 MODIFIED BLOCK FORMAT
 MODIFIED BLOCK FORMAT WITH PARAGRAPH INDENTATIONS
 ASM SIMPLIFIED FORMAT
 HANGING PARAGRAPH
Q. How can inquiry letter be made effective? Discuss the kinds of inquiry letters.
Q What are main points of a good order letter? Mention the circumstances under which an order letter
needs reply.
Q What are contents of claim letters?
Q. What is an adjustment letter? How it should be organized?
Q Discuss (i) Uses, (ii) Functions, and (iii) Systems of sales letters.
Q Distinguish between solicited sales letter and unsolicited sales letters.
Q Differentiate between Sales and Sale Promotion Letter
Q How job application letter is like a sales letter? Explain with reference to its functions. Mention the
considerations for writing effective job application letters?
Q Emanate the usual contents of resume. Give specimen of the resume of a candidate for the post of an
assistant accountant.
BUSINESS REPORT
Q What is a business report? What are its functions?
Q What are various bases of classification of business report?
Q. (a) List the parts of a formal report. (b) Explain the parts of a report body.
Q. Enumerate and explain the steps in planning a report. OR Write a note on the preparation before
writing a report.
Q Define a Market Report and state its advantages.
Q. Briefly explain the usefulness of a daily report of stock exchange to prospective investors.
Q Describe briefly the classification of economic markets.
Q Draw up, in proper form, a Market Day Report in technical words relating to Karachi Stock Exchange
using imaginary facts and figures. You are to report mixed tendency in prices and explain the main
causes responsible for it. ?
Q Draw up, in proper form a market day report in technical words relating to Karachi Stock Exchange
using imaginary facts and figures. You are to report a downward tendency in prices and explain the main
causes responsible for it.

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BUSINESS COMMUNICATION NOTES B.COM.

Q.4 Differentiate between formal and informal language;

Q. Discuss five elements (Factors) of the process of communication;

Q. Explain in detail verbal and nonverbal communication?

Q. Discuss the IMPORTANCE OF NON-VERBAL COMMUNICATION:

Q. Differentiate between oral and written communication;

Q. Write a checklist for opening and closing.

Q. DISCUSS VARIOUS LEGAL ASPECTS IN BUSINESS COMMUNICATION.

Q BUSINESS WRITING PRINCIPLES OR SEVEN 7 C’s IN BUSINESS COMMUNICATION

Q. What are the faults/pitfalls of listening?

Q. What do you mean by good listening and bad listening? Discuss,

Q. Explain the types of patterned interview.

Q. What are the different purpose/objectives for which interview is carried?

Q. Discuss briefly various symbols of positive and negative attitude of an interview?

Q. What pitfall an interviewer should avoid?

LETTERS FORMAT AND THEORY

 FULL BLOCK FORMAT

Q What are contents of claim letters?

Q. What is an adjustment letter? How it should be organized?

Q Distinguish between solicited sales letter and unsolicited sales letters.

Q Differentiate between Sales and Sale Promotion Letter

Q What is a business report? What are its functions?

Q What are various bases of classification of business report?

Q Define a Market Report and state its advantages.

Q Describe briefly the classification of economic markets.

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