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    Introduction To Operations Management Notes

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    Nathan
    This document introduces operations management as the art and science of managing operations, which are collections of processes. All types of organizations, including manufacturing, services, non-profits, and governments, require operations management. Operations management is important because customers demand continuous improvement in areas like price, lead time, and service. Operations are measured using metrics like productivity, inventory turns, output, and costs. The course will provide an introduction to operations management processes and decision-making techniques used to manage production and service organizations.

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    Introduction To Operations Management Notes

    Uploaded by

    Nathan
    172 views2 pages
    This document introduces operations management as the art and science of managing operations, which are collections of processes. All types of organizations, including manufacturing, services, non-profits, and governments, require operations management. Operations management is important because customers demand continuous improvement in areas like price, lead time, and service. Operations are measured using metrics like productivity, inventory turns, output, and costs. The course will provide an introduction to operations management processes and decision-making techniques used to manage production and service organizations.

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    Introduction to Operations Management Notes

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    This document introduces operations management as the art and science of managing operations, which are collections of processes. All types of organizations, including manufacturing, services, non-profits, and governments, require operations management. Operations management is important because customers demand continuous improvement in areas like price, lead time, and service. Operations are measured using metrics like productivity, inventory turns, output, and costs. The course will provide an introduction to operations management processes and decision-making techniques used to manage production and service organizations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    172 views2 pages

    Introduction To Operations Management Notes

    Uploaded by

    Nathan
    This document introduces operations management as the art and science of managing operations, which are collections of processes. All types of organizations, including manufacturing, services, non-profits, and governments, require operations management. Operations management is important because customers demand continuous improvement in areas like price, lead time, and service. Operations are measured using metrics like productivity, inventory turns, output, and costs. The course will provide an introduction to operations management processes and decision-making techniques used to manage production and service organizations.

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    Introduction to Operations Management

    Welcome to Operations Management!

    What is Operations Management? It is the art and science of managing an operation. What is
    an operation? A collection and combination of “processes”. Much more on that later as we
    start using the text.

    What types of operations need managing? All sorts: manufacturing operations, services
    operations, non-profit organization operations, civic and governmental operations, and many
    more.

    So, why is Operations Management important? Each type of operation has customers. They
    could be external customers buying products or services, internal customers within
    organizations, or other organizations. Customers are very demanding, as they should be.
    Customers demand continuous improvement: lower or prices, better lead times, better service,
    etc. If you’re not managing your operation with continuous improvement in mind, you’re not
    doing your job as an Operations Manager.

    How are operations measured? There are many ways to measure operations, and
    improvement. Some examples include productivity, inventory turns, output, labor and material
    costs, and many others. During this course, we will be exploring these in detail.

    This course will provide you an introduction to the production/operations management


    process, and an examination of decision-making techniques applicable in management of
    production or service oriented organizations. The main objective of this course is for the
    students to have: an understanding of the common terms and concepts of production and
    operations management; an understanding of how to develop the decision-making information
    to deal with managerial problems related to production and operations from a business
    perspective; an appreciation for a number of mathematical and statistical techniques available
    for the solution of operations management related problems and industry specific decision
    situations.
    While instructing this course, I’ll not only use the text, but will share my experiences as an
    operations manager for many companies, across multiple industries. Managing operations
    consists of managing processes, as well as managing people. In this course, we will focus on
    managing (and improving) processes more so that managing people, however the management
    of people will come into play as well.

    I have managed operations in manufacturing as well as services. In manufacturing industries


    include metal working, plastics, aerospace, and silicon medical products. In services,
    environmental health and safety, and of course instructing college courses.

    The lessons learned and experience gained by taking this course will provide you with basic, but
    extremely effective, knowledge and tools to start (or continue) your journey to becoming a
    successful operations manager.

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