Margret Mukisa is a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. She has over 5 years of experience in roles such as personal secretary, personal assistant, and secretary. Her skills include customer support, technical support, managing purchasing activities, payment posting, organization, and inter-office communications.
Margret Mukisa is a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. She has over 5 years of experience in roles such as personal secretary, personal assistant, and secretary. Her skills include customer support, technical support, managing purchasing activities, payment posting, organization, and inter-office communications.
Margret Mukisa is a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. She has over 5 years of experience in roles such as personal secretary, personal assistant, and secretary. Her skills include customer support, technical support, managing purchasing activities, payment posting, organization, and inter-office communications.
Margret Mukisa is a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. She has over 5 years of experience in roles such as personal secretary, personal assistant, and secretary. Her skills include customer support, technical support, managing purchasing activities, payment posting, organization, and inter-office communications.
Dedicated Customer Service professional with knowledge of service delivery and
proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
kmaggiem98@gmail.com Dubai, UAE
+971545740998
WORK HISTORY SKILLS
February 2022 to September 2022 • Employee timesheet processing Personal Secretary • Database administration Daoversal capital , Dubai • Business correspondence • Documentation and control • Credit and collections • Managed phone and email correspondence and • Report Development handled incoming and outgoing mail and faxes. • Social media knowledge • Supported company leaders by managing budgets, • Travel planning scheduling appointments and organizing itinerary. • Meeting arrangements • Liaised between clients and vendors and maintained • Administrative and report writing effective lines of communication. skills • Organized logistics and materials for each meeting, • Telesales arranged spaces and took detailed notes for later • call center exper dissemination to key stakeholders. • Customer support • Surpassed team goals by partnering with colleagues • Technical Support to implement best practices and protocols. • Managing purchasing activities • Increased office participation in special events by • Payment posting creating newsletter with detailed calendars and other • Organization office updates. • Inter-office communications • Built and maintained excellent customer relationships • Digital File Management through timely response to inquiries and going above • Office administration and beyond to accommodate unusual requests. • Logging call information • Answered and managed incoming and outgoing calls • Inbound phone calls while recording accurate messages for distribution to • Prioritization and Proposal writing office staff. skills • Created and implemented standard operating • Multi media understanding procedures for records handling. • High degree of multi-tasking and • Facilitated timely delivery of special projects to meet • Time management capability organizational and departmental objectives. • Integrity and professionalism • Team leadership and Decision- July 2020 to January 2022 making Personal Assistant • Proficient in all Microsoft, Filing Kobo logistics limited , Kampala and • Bookkeeping • Attended meetings, took notes and tracked action • Excellent written and verbal items. communication skills • Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services. keytools • Communicated with internal departments, vendors • Microsoft office and contractors to discuss schedules, project • CRM software requirements and upcoming appointments. • Canvas • Served as point of contact between clients and • quillbot managerial staff. • wordpress • Provided multifaceted services to professionals by • Printing managing mail, scheduling appointments and other • Social media apps administrative tasks. • Google apps • Documented and distributed meeting notes to • Grammarly identify, analyze and improve workflows. • Collaborated in cloud environments such as Trello and Google Workspace. • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace. • Updated spreadsheets and created presentations to support executives and boost team productivity. EDUCATION October 2021 January 2016 to August 2017 Bachelor Mechanical design Secretary structure and automation Hegle Computer Consulting &IT Support Services Ltd, Jiangsu normal university, Xuzhou , Kampala China
• Responded to emails and other correspondence to
facilitate communication and enhance business LANGUAGES processes. English: • Updated spreadsheets and created presentations to support executives and boost team productivity. Master or proficient (C2) • Composed inter-office correspondence and provided Afrikaans: product and service information to customers. Native Language • Handled daily scheduling tasks and provided administrative support for entire department. Chinese (Mandarin): • Recorded and tracked operational expenses to Intermediate (B1) identify and eliminate wasteful spending. • Maintained electronic filing systems and categorized documents. • Recorded daily financial transactions using Quickbooks and handled payments of accounts. • Provided onboarding and training for new support staff. • Reviewed and balanced daily bank deposits and deposit report. • Screened visitors and issued badges to maintain safety and security. • Provided clerical support to company employees by copying, faxing and filing documents. • Offered technical support and troubleshot issues to enhance office productivity.
