Ingles Sanitarios
Ingles Sanitarios
Ingles Sanitarios
Abstract
This study critically inquired into how work-family conflict relates with tardiness amongst
health workers in private hospitals in Rivers state, Nigeria. A cross-sectional survey was
employed and 452 health workers were covered. However, 210 samples were drawn from the
population and copies of questionnaires were utilized in data gathering from respondents.
Simple random sampling was utilized and only 192 copies of the given questionnaires were
well filled and used in the study. Data was analysed with Pearson product moment
correlation. Drawing from the analysis, findings indicated that the dimensions of work-family
conflict (strain-based conflict, time-based conflict and behaviour-based conflict) relate
significantly with tardiness. It was concluded that when work-family conflict is properly
managed, it leads to reduction and possibly bring tardiness to an end in private hospitals. It
was recommended that the hours health workers spend on duty should be reduced as this will
enable them balance work and family role and thus reduce their tardy behaviour.
Key Words: Behaviour-Based Conflict, Strain-Based Conflict, Time-Based Conflict,
Tardiness.
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1.0 Introduction
The constant need to enhance service delivery in the health sector has led to the development
of strategies to guarantee that tardiness is kept to a bare minimum. This is because when
health-care employees' tardiness persists, service delivery suffers and patients' lives are
jeopardized. Absenteeism, tardiness, and working under the minimum wage are all linked to
job satisfaction. Organizational tardiness is often caused by a variety of circumstances,
including personal, organizational, and familial concerns. Regardless of the source of
tardiness, the effects are often detrimental to the organization's success. The organization
expects its employees to produce high levels of productivity, develop strong relationships,
maintain a seamless flow of work, and collaborate to accomplish the firm's goals. Employees
have a responsibility to do their jobs successfully, and their primary concern is the company's
and their families' future well-being. If workers are consistently missing, tardy, or undertime,
such concern will be questioned. Work-family conflict is another significant contributor to
employee tardiness.
Work-family conflict is a kind of inter-role conflict in which one role interferes with the
performance of another (Greenhaus & Beutell, 1985). Based on the development of
withdrawal model, research has shown that relatively mild forms of withdrawal behavior
(e.g., tardiness) have a propensity to rise over time into more severe versions (e.g., turnover)
(Koslowsky, Sagie, Krausz, & Singer, 1997). Family and work, which are two of the most
significant aspects of most people' life, often collide. The degree to which the obligations of
one duty make it impossible to fulfill the obligations of the other position is referred to as
work-family conflict (Greenhaus & Beutell, 1985). In other words, when an individual's
situational stresses within a domain rise (for example, in the family domain), conflict
emerges when one domain starts to interfere with the other (for example, in the work domain)
(Skitmore& Ahmad, 2003). Industrialization has greatly expanded obligations/duties by
putting many fathers and mothers in a position where they must balance job and family
responsibilities (Clark, 2000; Frone, 2000). This has a huge impact on both workers and the
company (Greenhaus & Powell, 2006; Costa & Pedro, 2017). It might be difficult to
reconcile these two diverse duties (job and family). There is a wealth of literature on how
tardiness affects work-family conflict among health professionals in private hospitals in
Rivers State, Nigeria, there is still a gap in the research on how tardiness affects work-family
conflict among health professionals. As a result, this work is being done to act as a bridge to
these omissions that have been discovered.
Controlling tardiness is a difficulty for organizations all around the globe (lateness). Many
workers have struggled with being late to work as a result of personal and environmental
factors. Organizations must aim to regulate and decrease tardiness since it has both economic
and psychological effects on productivity levels. When one employee comes late for work, it
throws the whole organization's production schedule into disarray. This might have a
significant impact on production and, as a result, the effectiveness of the company. If the
company offers service, the employee's tardiness may have an impact on the quality and/or
amount of service provided, particularly if one employee's output is the input of the other
(Blau, 1994). DeLonzer (2005) estimated that employee tardiness costs US businesses more
than $3 billion per year, that absenteeism costs about 15% of payroll costs (Navarro & Bass,
2006), and that the cost of hiring new workers as a result of turnover is between 50% and 200
percent of those workers' first year salaries (Fitz-enz, 1997). One of the most common causes
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of employee tardiness has been shown to be work-family conflict. Work-family conflicts are
especially important in the nursing profession (Burke &Greenglass, 2001), since they are
strong predictors of nursing staff turnover, which is still little understood (Hayes, O'Brien-
Pallas, Duffield, Shamian, & Buchan, 2006). Their personal life may have a detrimental
impact on their professional success. Extensive care-giving obligations and a high level of
participation in family activities, for example, might restrict an individual's professional
options and goals, severely impacting their work engagement and job satisfaction. In the
same way that rigid and long work hours, as well as workplace stress, may cause stress in the
family, disengagement from family obligations may have a negative impact on an individual's
overall quality of life (Ohlott, Graves, & Ruderman, 2004; Ahmad) (2008) Given the
negative consequences of tardiness, attempts have been undertaken to permanently address
these issues in order to prevent the expenses associated with them, however there seems to be
no permanent remedies. This research looked at work-family conflict and tardiness among
health professionals at private hospitals in Rivers State, Nigeria.
theory is that the study of family interactions reveals more about family members than that of
individual family members (Day, 1995). One criticism of work-family literature is that it
concentrates too much attention on the individual instead of the wider social environment of
the marriage or family (Edwards & Rothbard, 2000; Westman & Piotrkowski, 1999; Zedeck,
1992). The application of the theory of family systems may help overcome this limit.
Context is one of the main elements of the idea of family systems; behaviour can only be
understood within the many systems. In family system therapy, for instance, the behavioral
problems of children are analyzed not alone from the rest of the family, but rather via patterns
of interaction between family members. Further, it is mentioned that the behaviour of one
family member is not completely understood without taking into consideration the behaviour
of other members of the family and that our family obligations affect these relationships
(Day, 1995). It was proposed that researchers working in the family consider the bigger
family system by using the couple as the analytical unit to minimum (Hammer, Allen, &
Grigsby, 1997; Zedeck & Mosier; 1990). A family system method involves the addition of a
broader contextual basis (i.e. family, couple) to understand the dynamic relationship between
attitudes and behaviours, offering researchers a solid foundation. Due to an interactive and
mutual influence on another family member of stress, strain and psychopathology, family
systems researchers have recognized the difficulty of assessing the family system (Hayden,
Schiller, Dickstein, Seifer, Sameroff, Miller, Keitner, & Rasmussen, 1998). Examining the
dynamic connection between attitudes and actions of both double-workers and adopting a
family system approach to study work-related difficulties will help us better understand these
two incredibly crucial areas of our lives.
Operational Model
Strain-based
Conflict Tardiness
Time-based
Conflict
Behaviour-
based Conflict
Figure 1: A Conceptual Model Showing the Link between family-work and tardiness.
Source: Adapted from Smith, Micich and McWilliams (2016).
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Strain-Based Conflict
Conflict on strains is described as condition when the involvement of a person in one field (or
function) generates psychological or physical stress and obstructs role performance in another
area (Edwards & Rothbard, 2000). The findings say that employees also dedicate
considerable time to role domains to overcome unfavorable experiences (Edwards &
Rothbard, 2003). This results in a considerable engagement in one area by a negative physical
or psychological strain, lowering time available for role performance in another domain,
thereby satisfying one domain while producing conflict in another (Charkhabi, Sartori &
Ceschi, 2016). Furthermore, Charkhabi et al. (2016) highlighted that conflict in role
performance is likely to occur when the personal resources of an individual are exhausted as
a result of mental, physical, and psychological strain. As a consequence, overload roles might
occur when a person's total energy and time demand is too large to perform responsibilities
successfully (Barnett & Hyde, 2001). People at work who consider their job is too much for
them to handle might face disagreeable sentiments, tensions and weariness (Ahmad, 2008).
Thus, individuals with a high level of physical/psychological involvement in one role domain
(i.e. work) may be more concerned about this role (i.e. work) and therefore devote an
excessive amount of energy to this role (work) at the expense of other role domains (i.e.
family), which leads to strain-based conflict. This leads to strains of conflict when the energy
and efforts committed by a person to fulfill a task drain the energy needed to carry out other
tasks (Rhnima & Pousa, 2017).
Time-Based Conflict
Time-based conflict happens when an individual (employee) takes too much time to one
position, preventing that individual from playing a different job. For example, a parent and
teacher meeting can collide with an important business meeting (i.e., waiting for an employee
to work late with little or no warning may make it difficult for an employee to fulfill family
responsibilities such as getting a child out of day care) (Ahmad, 2008). In addition, the
concept of time-based conflict is derived from the scarcity paradigm, meaning that human
energy and time are scarce resources (Buck, Lee, MacDermid & Smith, 2000). According to
Rhnima and Pousa (2017), time-based conflict occurs when a person must split their time
between multiple tasks. This relates to the requirements of job tasks vs. family life
commitments. Moreover, Boyar et al (2016) states that people may handle time-based
conflict by stopping work to address family problems either over the telephone or by quitting
early on. Therefore, work and family duties compete for a limited time, leading to conflict if
these tasks are not carried out due to time restrictions (Magnini, 2009). On the other side,
time-based conflicts generally center on the time spent by people, including extra-time,
commuting and shift work. It also covers the time spent with family and family members,
which undermines the time spent at work (Aboobakar, 2017).
Behaviour-Based Conflict
Conflict based on behaviour emerges when a kind of behaviour needed in one capacity
becomes conflicting with expectations indicated in another position (Rhnima & Pousa, 2017).
According to Edwards and Rothbard (2000), the conflict in conduct is produced not by a
depletion of the resources required for completing the tasks inherent in the other role fields
but by an inconsistency in the nature of intended action in each role field. This suggests that
conduct conflict does not necessarily include competing requirements of several roles, but
rather some kind of behavioral interference in the performance of different activities. As a
consequence, job-related reasons of behaviour-based conflict might be seen to interfere with
or contradict the necessity of work behaviour in the family sector (Dierdorff & Ellington,
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2008). The existence of contradictory expectations and norms is also the basis of behavioral
conflict. As a consequence, the expected attitudes, beliefs, standards and conduct in one
workplace may not be consistent with those in another (Charkhabi, Sartori & Ceschi, 2016).
This implies that traits and behaviors rewarded at work, such aggression and consumerism,
might meet the expectations and demands of family members.
The difficulties of people in understanding these opposing claims may thus lead to behavioral
problems (Greenhaus & Beutell, 1985; Charkhabi, Sartori & Ceschi, 2016). In addition,
Edwards and Rothbard (2000) pointed out that behavior-based conflicts develop when some
behavior patterns become incompatible with the behavior demands of another position.
Where an aggressive and confrontational attitude to issue solving is good at business, in the
family a compassionate, caring, collaborative approach is appreciated (Charkhabi, Sartori &
Ceschi, 2016).
Tardiness
Arriving at work may be considered lateness after the specified time (Shafritz, 1980).
Lateness, absenteeism and labor turnover are examples, according to Mobley, of withdrawing
behaviour (1987). Lateness is a lower kind of retirement than later behaviour. Another
characteristic of laterity is that, unlike an employer's firing or sick absences, it is something
that the employee can control. Most cases of lateness can be prevented (Sagie, 1998).
Employee delay happens whenever an employee comes later than anticipated or reports to
work.
To get to work late or to leave early, Fodchuk (2011) defines tardiness. Late work might have
a negative effect on the firm. Tardiness happens when people do not appear on time.
Tardiness is associated with a decreased organizational efficiency that has a negative effect
on production. If the management does not regulate the late employee, other workers might
try to imitate him or her by coming late to work. Recent study by Gervasini (2013) shows that
tardiness has a harmful effect on the success of any company.
There are a variety of preventable causes for tardiness, one of them linked to the personality
of the employees. Delonzor (2002) found three traits indicative of those who frequently late
in their investigation. Deadliners are, according to their categorisation, one of the most
common sorts. According to Ralston (1989), low morality is a cause of late behaviour. H
feels that employee morality is a significant issue when it comes to grounds of lateness. No
pay or abuse of employment by management will help employees with a range of reasons for
not appearing in time for work (Ralston, 1989). Tardiness may have a negative impact on the
production or efficiency of an organization (Blau 1994). Late employees may have an
adverse effect on the productivity of a firm. It might negatively influence the performance of
the late employee and the productivity of the entire unit (Blau, 1994).
Dwyer and Ganster say that employees are less satisfied when they feel that they have little or
no impact on their work and working environment (1991). In turn, this leads to increased
tardiness. Adler and Golan (1981) examined the relationship between tardiness and work
satisfaction, and showed that high tedium levels might predict the future duration and
frequency of tardiness. If an employee is strongly persuaded and accepts the ideals and goals
of a business, he or she has a high level of corporate commitment. The employee would then
make a great deal of effort on behalf of the firm to remain with the firm (Porter, Steers,
Moday, & Boulin, 1974). Research by Dishon-Berkovitz and Kolowsky (2002) shows that
punctual employees had substantially more organizational involvement than late employees.
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Empirical Review
Ugoani (2015) explores the conflict between work-family role conflicts and dyad
absenteeism. The investigation was conducted using a quantitative methodology. The survey
questionnaire Likert Scale collected data from 300 people from six different professions on
topics such as work requirements, family expectations, social demands and work knowledge.
To monitor the connection between work and home conflict and absenteeism, the Chi-square
statistical technique was applied. The study has identified a substantially positive connection
between work-family conflict and absenteeism with a Chi-square of 20.47 vs the table of
9.48, a significant threshold of 0.05 and four degrees of freedom.
Malik Ladhani and Bhamani (2013) studied the chronic tardiness of kids in Karachi urban
middle school. The main objective of the research was to increase timeliness by rewarding
and encouraging distinguished high school pupils to observe each decline afterwards. The
emphasis was also on encouraging and influencing the behaviour of parents and teachers
towards late-school students. After design activities had been carried out, eight students were
selected to interfere in particular approaches. The intervention was then arranged for six
weeks for chosen kids, offering rewards as soon as feasible. Following the procedure, a
follow-up test was conducted using similar metrics. The data included two observational
periods: pre-operational and post-intervention observations by evaluating the attendance
record. According to the results, late students in the post-intervention course have changed
their behaviour. These results emphasize the importance of the connection between
institutional incentive methods and student behaviour.
The effects of family conflict and family labor disputes on retirement behaviors (family
disorder, later work and absenteeism) were explored by Hammer, Bauer and Grandey among
the members of the 359 dual-worker couples (2003). Regression analyzes used the system
theory paradigm to show substantial individual and crossover impacts on withdrawal
behaviour for both types of family work conflict.
Two aspects of working life (work interference in family conflicts, family interaction with
labor conflicts) and their impacts on the intention of turnover have been studied in the
experiment (2018). The sample consisted of 100 sewing machine operators operating in the
Koggala export processing zone for textile manufacturing businesses. The survey scales
selected from Netemeyer, Boles and McMurrian (1996); Mobley et al. (1998) collected the
bulk of the data (1978). Descriptive analysis, correlation analysis and regression analysis
were the methodologies used for data analysis. The data show that the conflict between labor
and business purposes was incredibly helpful. In addition, two features of disagreements on
the workplace explained a significant part of the difference in the intent of turnover. In
addition, family participation in the workplace has a substantial effect on the desire to quit.
Barling (1996) discovered a clear link between work and elderly conflict and partial absence,
evaluating a concept of conflict between labor and elderly people (i.e., lateness, leaving work
early, time on telephone). Similarly, Hepburn and Barling noticed that when the inter-roll
conflict between employment and elder care increased, there was a greater connection
between working hours and partial absence (e.g. late to work and early departures).
3.0 Methodology
The cross-sectional survey was utilized and the accessible population was four hundred and
fifty-two (452) medical doctors, nurses and laboratory scientist from50 private hospitals in
Rivers state, Nigeria. Krejcie and Morgan (1970) table was utilized to arrive at a sample size
of 210. Thus, 210 copies of questionnaires were distributed to employees in the 50 selected
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private hospitals. The simple random sampling technique was employed. The independent
variable (work-family conflict) was measured in terms of strain-based conflict, time-based
conflict and behaviour-based conflict. Also, the dependent variable (tardiness) was measured
in using a set of 5 items. Items were rated on a 4-point Likert scale ranging from 1-strongly
disagreed, 2-disagree, 3-agree, and 4-strongly agreed. The Pearson product moment
correlation was used in analyzing the bivariate hypotheses through the help of Statistical
Package for Social Sciences (SPSS) version 25.0.
4.0 Result
A total of 210 questionnaires were distributed to respondents, however, only 199 (94.8%)
copies were returned and only 192copies were well completed and used for the study. The
hypotheses test was undertaken at a 95% confidence interval, implying a 0.05 level of
significance. The decision rule is set at a critical region of p > 0.05 for acceptance of the null
hypothesis and p < 0.05 for rejection of the null hypothesis
N 192 192
Pearson Correlation .516 1
N 192 192
The conclusion of the study in Table1 demonstrates that there is a significant p<0.05
(0.000<0.05), and rho=0.516 level between conflict and tardiness. This suggests that the two
variables have a considerable link. In this respect, the research therefore rejects the null
hypothesis and agrees that a strong association exists between stress based conflict and
tardiness.
Table 2 analysis demonstrates that the p<0.05 (0.000 < 0.05) threshold is significant, rho =
0.699 between time-based conflict and tardiness. This suggests that the two variables have a
considerable link. The null hypothesis is rejected and the alternative hypothesis is accepted
that the association between time-based conflict and tardiness is substantial.
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From Table 3 above it is disclosed that there is a significant p<0.05 (0.000<0.05), rho = 0.516
between behavioral conflict and tardiness. This suggests that the two variables have a
considerable link. The research therefore rejects the null hypothesis and accepts the
alternative hypothesis that there is a significant association between behavioral conflict and
tardiness.
5.0 Discussion of Findings
The following was revealed from the study.
Strain-Based Conflict and Tardiness
Table 1 showed a substantial connection between strain-based conflict and tardiness. The
connection is because the p-value was lower than the meaning threshold (p=0.000 < 0.05).
The null assumption was rejected, and the alternate assumptions accepted. Conflict between
stress based leads therefore to withdrawal behaviour, which emerges in the form of tardiness.
This result is in accord with the research by Barnett and Hyde (2001), who argue that when
the energy and time demand of a person is too high to fulfill their tasks properly, roles are
overloaded. This means that people who take on their jobs and think that their task is greater
than they can manage suffer unpleasant feelings, stresses and weariness, which means that
they are delayed (Ahmad, 2008).
Time-Based Conflict and Tardiness
The two results show a considerable link between time-based conflict and tardiness. The p-
value was below than the meaning threshold (p=0.000 < 0.05). The null hypothesis was
refused and the alternate hypothesis was approved. Therefore, it prevents employees from
dividing time between several jobs when specifying duties, hence lowering stress and also
decreasing tardiness. This conclusion is consistent with that of Charkabi (2016), which said
that conflicting time requirements are one of the most prevalent problems for combining
work and family obligations. Time-based conflict arises in cases when a person cannot fulfill
a function field due to time constraint from another job domain (e.g. family).
Behaviour-Base Conflict and Tardiness
From table three, there is a connection between behavioral conflict and tardiness. The p-value
was below than the meaning threshold (p=0.000 < 0.05). The null hypothesis was refused and
the alternate hypothesis was approved. Therefore, if your behavior and character do not fit the
working situation, conflicts and delays in the job may ensue. The findings are reinforced by
the research of Charkhabi, Sartori and Ceschi (2016), who argue that behavioral conflict is
the result of opposing expectations and standards. Therefore, in one job domain, the attitudes,
values, norms and behaviors anticipated in another job domain may conflict with the same.
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This suggests that the qualities or behaviors, like violence and materialism, that might be
deemed useful in the job, conflict with family members' expectations and the necessities
which may promote employee tardiness.
6.0 Conclusion and Recommendations
The two are intricately intertwined when it comes to managing family and career life. Work
and family life are both quite demanding and impose tremendous strain on the limited time
spent by the individual to do both responsibilities efficiently. Many employees have suffered
because of personal and environmental circumstances to be late to work. Overload of
responsibilities may emerge when a person's total energy and time need is too high to
complete their jobs adequately. Persons working in circumstances where they feel they have
too much to do may experience negative sentiments, stress and tiredness. The duties of work
and family compete for a limited amount of time, which leads to conflict if these duties are
not fulfilled by time restrictions. In short, when conflict between the family and the job is
addressed in an effective manner in terms of stress-based conflict, time-based conflict and
tardiness-based conflict, delay is minimized and perhaps eliminated in private hospitals. In
view of the results obtained, the following proposals are offered.
1. The amount of hours spent on duty by healthcare personnel should be reduced, as this
would enable them to balance behaviour and housework, thereby minimizing
tardiness.
2. In order to help health care professionals to balance incompatibility between their
professional and family roles, private hospital owners should provide suitable work
leave to help them reduce the occurrence of delays in work.
3. Private hospital owners should ensure that their staff have a flexible working
environment, allowing them to maintain a balance in the work-family and so reduce
late work.
4. The activities of healthcare professionals should be arranged such that they are not
overworked so that unnecessary delays in private hospitals are reduced.
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