General Manager Telecom Solapur District: PRICE Rs.525
General Manager Telecom Solapur District: PRICE Rs.525
General Manager Telecom Solapur District: PRICE Rs.525
of India Enterprises)
FOR
The Work of Annual Maintenance of Computers, Printers
in Solapur Telecom District
PRICE Rs.525/-
Tender forms will not be sent by post. Tender documents can be collected
from S.D.E.(Tender) O/O G.M.T.D. Solapur after furnishing DD. EMD can be paid by
DD only. DD should be drawn in favor of A.O. (Cash), BSNL, O/O GMTD payable
payable at Solapur. No tender will be accepted from the person directly or indirectly
connected with the BSNL service. GM, BSNL, Solapur reserves the right to accept or
reject any or all tenders without assigning any reason.
GENERAL MANAGER TELECOM
BSNL SOLAPUR-413002
2
BHARAT SANCHAR NIGAM LIMITED
O/O GENERAL MANAGER SOLAPUR DISTRICT
TO
_______________________________
_______________________________
_______________________________
NO : STD/TP-III/21/33/K DATED AT SOLAPUR : 23/01/2015
Sir,
General Manager Telecom District, Solapur on behalf of the BHARAT
SANCHAR NIGAM LIMITED invites sealed limited tender quotations for Annual
Maintenance of Computers, Printers in Solapur SSA. Tender forms along with
terms and conditions are enclosed here with. EMD of Rs.7,600/-(Seven thousand six
hundred only)Must be paid by DD only & payable at Solapur. DD must be drawn in
favour of Accounts Officer (Cash) BSNL, Solapur. DD attached with tender form.
The last date for submission of the tender is 13:00 hrs of 06-02-2015. The
tenders will be opened 15:00 hrs on the same day in the chamber of A.G.M. (PLG)
O/O G.M.T.D. Solapur.
The department is not bound to accept the lowest rate but the tender will be
decided on the merit of each case and in the best interest of the department.
The last date as mentioned in the tender for various purpose are subject to change
by notice. Clarification if any, required may be obtained from the office.
Yours faithfully
A.G.M. (Planning)
O/O G.M. BSNL SOLAPUR DISTRICT.
Copy to : 1) A.O. (Cash) / A.O. (SBP), O/O GMTD. Solapur for n/a.
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SECTION - II
CHECKLIST FOR TENDERERS :
Have you ensured (Before sealing the envelopes by sealing wax/PVC tape)the
following.
Part –B This will named as Financial Bid & will contain financial bid duly signed &
schedule of rates duly filled in.
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Section- III
BHARAT SANCHAR NIGAM LIMITED
SOLAPUR TELECOM DISTRICT
(A) DEFINATIONS –
1) BSNL : BSNL means Bharat Sanchar Nigam Limited.
2) GMT : General Manager Telecom. Solapur acting on behalf of the BSNL
3) TENDER : Tender means the offer to distributes the item s as detailed in the
specification from the successful tenderer.
4)TENDERER : Tenderer means an individual, firm or a company who undertakes
to supply/ distribution/installation the items as per specifications
terms and conditions given in the tender documents at a value.
5) CONTRACT : Contract means the documents forming the tender alongwith the
acceptance thereof and any other instructions/letters issued from
time to time in connection with the said tender.
**********
1. The work involves for BSNL establishments in entire SSA. This contract will cover
Preventive and break down Maintenance of PCs (including keyboard & mouse),
Servers, Inkjet/Laser/DMP/Line Printers, and other peripherals of different
department of BSNL Office, as per the list enclosed with installed Software’s
viz.operating system (Windows XP/Vista/Window-2003/windows-7 etc.) MS-Office-
2003/2007/XP/2010. The Contract shall also include shifting/reinstallation of
Computer along with required software.
2. The contract will cover LAN/WAN maintenance of SSA. This means if any
switch/modem or any network device goes faulty, the service engineer has to go for
locating the fault. In case of any replacement of network device is required, it will be
supplied by BSNL, but service engineer of tenderer has to replace it at site and
restore the network. Similarly any addition of network cable, crimping of RJ-45 etc
required to be done, service engineer has to do it. For doing this work service
engineer should have his own tool set like crimping tool, cutter etc.
3. The tenderer shall depute three service Engineer at BSNL Bhavan Solapur,
Barshi and Pandharpur premises as per following conditions, to attend the faults as
well as regular upkeep the system and execute the work against this tender as per
schedule of work. Tenderer shall ensure the joint inspection with BSNL
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representative of the items to be covered under the contract and shall put
identification marks at his own cost.
4) Tenderer should have a permanent office in Solapur .
5) The contractor shall depute three Service Engineer throughout the office hours
of BSNL i.e. 10.00AM to 6.30 PM hrs except on Sunday and other holiday without
any additional cost. The cost of service Engineer should be included in the rate
quoted in the schedule.
6) If the necessary repairs are not possible during office hours, the service engineer
should work beyond office hours and on holidays to complete the work within the
time frame stipulated.
7) If stipulated period is out of time limit in that case contractor will provide own
hardware to BSNL in case of emergency without taking any additional cost
8) BSNL shall make seating arrangement for the service Engineers at BSNL
premises during the working hours.
12. Replaced parts shall be the property of BSNL Administration, which have been
provided by BSNL for replacement.
13. It will be the responsibility of the firm for providing constant execution of
maintenance of PCs and Printers/ peripherals from 10.00 AM to 6.30 PM on all
working days except Sundays and other Gazetted/National holidays (or as mutually
decided between both the parties concerned).
14. In case of any burnt part in SMPS, motherboard etc. found, it will be inspected by
BSNL authority and it will be decided whether it has happened due to BSNL
infrastructure problem or fault of that equipment. If fault is occurred due to BSNL
infrastructure problem, it has to be repaired on chargable basis otherwise vender
has to repair it under AMC contract.
15. Preventive maintenance in the form of servicing/cleaning of PC’s & printers
should be carried out once in six months. (i.e. twice in a period of contract)
Any problems found during preventive maintenance should be attended by
contractor by booking docket. Servicing /Cleaning report should be submitted
to DE incharge of computer section.
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16. SDE (Comp) can add warranty expired machines under AMC or withdraw
life expired/unserviceable machines at beginning of every quarter of AMC
period. Changes in the count of machines will be intimated to vendor in
writing & billing for the quarter will be done according to these changes
17. The maintenance schedule shall consist of-
PC
Check the system booting from the hard disc
HDD performances check for the bad sector, bad blocks marked by any
utility.
If needed, formatting is carried over.
CD drive cleaning.
Check the booting from CD drive.
Run all the CPU memory diagnostics.
Check for any loose connector on motherboard.
Check & attend any other problems observed or reported.
SERVER
Check the system booting from the hard disc
HDD performances check for the bad sector, bad blocks marked by any
utility.
If needed, formatting is carried over.
Floppy drive cleaning.
Check the booting from floppy drive.
Check the DAT drive/Backup media if any
Run all the CPU memory diagnostics.
Check for any loose connector on motherboard.
Check for hissing noise if any.
Check & attend any other problems observed or reported.
Printer
Checking online printings.
Check self test printing
Checking/Replacement of printer head.
Cleaning of head and shaft.
Checking for paper feeding.
Checking for roller jam.
Check for any loose connector pins
Check & attend any other problems observed or reported.
Monitors
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Software:
Proper working of standard software like:
MS Windows XP/Vista/2003/2000/7/operating system.
MS office
Internet explorer
Antivirus and Updates
Any other specific softwares related to BSNL
1. The bidder should have a helpdesk to facilitate the user to log calls directly in
their premises or in the place provided by BSNL.
2. Call logging software shall be provided by BSNL or the bidder can use there
software with prior approval from the competent authority.
3. The helpdesk shall be open to accept calls from 10.00 AM to 6.30PM on all
working days except Sundays and routine holidays for which BSNL is eligible.
4. The helpdesk should have technically qualified staff to handle the calls.
5. All the calls logged should have call docket numbers.
6. List of equipment bearing unique numbers shall be provided by BSNL.
7. The vender has to maintain adequate level of inventory. The tentative
important inventory per 100 machines to be maintained is as below.
Mother board- 4 Nos.
SMPS – 6 nos.
CD ROM/DVD ROM/ writer – 8 Nos
NIC – 3 Nos.
Keyboards- 10 nos , Mouse- 10 Nos
1GB DDR I- 3 Nos.
1 GB DDR II- 3 Nos.
1 GB DDR III-3 nos.
Printers- 3 (Three) 132 col. Printers as standby
2 (Two) 80 col. Printer as standby.
1 (One) Standalone laser printer with similar make available in BSNL
Solapur.
11. The helpdesk shall provide the following MIS statements to the competent
authority.
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- Statement showing pending faults for urban and rural dockets
- All calls docketed for the fortnight i.e. booked and closed
- Pending call status to be emailed on daily basis by helpdesk
- Quarter end statement for penalty computation.
PENALTY:
1 If any equipment is added or withdrawn from maintenance, there would be pro-rata
adjustment in charges.
2 In case of failure in the equipment resulting in the complete system has not been
rectified. The Contractor is required to provide standby Machines/equipments so that
BSNL is not put to inconvenience on account of non functioning of
machines/equipments covered under this contract.
3 The Contractor will attend complaints regarding the Computer/Server or any other
peripherals within 24 hours from the time of reporting in the urban locations and 48
hrs in the rural locations. If the system/equipment could not be put into working order
within 24 hours or 48 hrs. the firm will make an alternative arrangement for execution
of defective Computer/Server/other peripherals, failing which a penalty will be
imposed as under:
FOR URBAN CALLS
a. Upto 24 Hours-Free time.
b. 1% of bill amount penalty shall be imposed of the calls pending for more than 24
hrs
.c. 5% of bill amount penalty shall be imposed of the calls pending for more than 3
days
d.Rs. 500 /month/machine, penalty shall be imposed of the calls pending for more
than 30 days.
FOR RURAL CALLS
a. Upto 48 Hours-Free time.
b. 1% of bill amount penalty shall be imposed of the calls pending for more than
48 hrs.
c. 5% of bill amount penalty shall be imposed of the calls pending for more than 5
days
d..Rs. 500/month/machine, penalty shall be imposed of the calls pending for more
than 30 days.
4 In case the service Engineer remains absent from the duty as specified above, a
penalty of @Rs.100/- per day shall be deducted from the Contractor’s quarterly bill.
5. Any calls going in for repairs of critical components shall be dealt under such
Guidelines i.e. Motherboard, Monitor, Hard Disk, CD Writer, DVD Writer and
logic board or any other item decided by BSNL during the currency of the
contract
Unforeseen item of work
If in the course of work, any unforeseen item of work not already covered by the
Schedule of items in schedule are required to be done, the rate for the same shall be
fixed by mutual agreement based on similar, or corresponding combination of items
work available or as the case may be depending on the nature and specification of
the work involved or by any other procedure mutually agreed upon.
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PAYMENT TERMS
Section-IV
10
GENERAL TERMS AND CONDITION
The technical expert working with the unit along with Qualification is to be
attached
1) The tenderer will submit the tender document in two parts i.e. Part A &
Part B in two separate part & separate envelopes (separately sealed by sealing
wax).These two envelop should be put in one common envelope sealed by sealing
wax. Please write on each envelope super scribed as “Annual Maintenance of
Computers, Printers in Solapur Telecom District. Vide NIT NO.STD/TP-
III/21/33/K dated at Solapur the 23/01/2015 and the envelopes should
be addressed to AGM(Plg) o/o GM, BSNL, Solapur.If bidder not submitted
as per above instructions bid will be rejected.
2) The tender should be to the point and unconditional.
3) EMD should be paid in this office by DD only. DD should be in favour of
Accounts Officer(Cash), BSNL Solapur. CHEQUES ACCOMPANYING THE
TENDER WILL NOT BE ACCEPTED AND THE BID WITHOUT REQUISITE
EMD WILL BE TREATED AS INVALID. This deposit will be released without
interest after the work was awarded to the successful tenderer after payment of
S/D and executing the agreement in this regard, and to unsuccessful tenderers
after finalization of tender. The form of an advance stamped receipt should also
be submitted along with tender duly signed.
4) EMD is liable to be forfeited if party backs out after qualifying for the tender or
seeks any changes/modifications/ in the terms and conditions of tender document
6) Tenderer shall pay a security deposit of Rs.38,000 /-(Rs. Thirty eight thousand
only) only by DD within 15 days of acceptance of tender. The security deposit is
liable to be forfeited if the tenderer violates any of the conditions of the contract.
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The decision of the GM Solapur in this regard is final . The security deposit will
be refunded without interest after expiry of the tender and after adjusting the dues
if any.
Forfeiture of Security Deposit :
The security deposit is liable to be forfeited if the tenderer violates any of
the conditions of the contract. The decision of the GM Solapur in this regard is
final.
If the tenderer not complete the work in the prescribed period after giving
the work order.
GMT Solapur reserves the right to extend the period of validity of the
tender on mutual consent.
After payment of security deposit, if the work is discontinued for any
reason, the security deposit will be liable for forfeited to BSNL.
7) The G.M.T.D. Solapur reserves the discretionary right to reject any or all tenders
without assigning any reason.
8) Award of work: Work will be awarded to L-1, L-1 will be arrived at by
multiplying the quantity as per Annexure-I & rate for all items.
Rejection of Tender :
9) Any dispute arising out of contract shall be referred to C.G.M.T. BSNL Mumbai
for arbitration and his award shall binding.
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10) No escalation in rates will be entertained during or after approval of the tender.
Any hike in cost of the material will be at the risk and cost of the tenderer.
11) The tenderer can not claim any compensation or hike rates due to decrease in
quantity.
13) Validity of the tender will be one year from the date of signing of agreement and
can be extended another one year on mutual consent.
14) Bills submitted by the successful tenderer will normally be settled within 30 days
from the date of the their submission, subject to satisfactory completion of
maintenance of hardware. Problem rectification report signed by concerned
authority for the period must be attached along with the bills. Bills to be
submitted to DE ,concerned Solapur duly signed by the tenderer.
16) Tenderer will make his own arrangements for transportation, lodging and meals
etc of his service engineer.
17) The service contract will be terminated by this office at any time during the year,
if it is found that service is not satisfactory and is deficient. In such cases the
charges will be paid for completed months and only after attending to the
deficient work by the tenderer.
18) All Xerox copies of certificates duly attested by Gazetted officer/ Special executive
Majistrate should be enclosed.
19) If the date of opening the tender happens to declared as a holiday the tender will
be opened on next working day. For this no separate notification will be issued.
20) Income Tax will be deducted as applicable and notified by the tax authority time
to time.
21) Tenders sent by Speed Post/Courier at tenderers risk must reach this office within
1300hrs of 06-02 -2015.
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22) The tenderers should have trained service engineer who must be thoroughly
experienced in all the above hardware repair job.
23) The tenderer should quote for comprehensive annual maintenance contract of all
the type of PCs irrespective of their make, Printers per item per year. Part
quoting will disqualify the tenderer. The various types of PCs/Printers are
attached at the Annexure - I & actual quantity may vary.
24) The tender will indemnify for any loss caused to the hardware or software damage
or any other office equipment, due to negligence of his technical staff during
servicing. However he is not responsible for any loss due to natural disasters or
damage due to environment.
25) The successful tenderer shall execute an agreement with the BSNL Solapur as per
the format annexed to this tender.
26) The payment for the maintenance will be done on quarterly basis after producing
the Certificate from the respective section incharge i.e. D.E, concerned Solapur.
27) Tenders can be dropped in the tender box kept in O/O Asstt. General
Manager(Planning), O/O GMTD, 2nd Floor, Telephone Bhavan Solapur upto
13:00hrs of 06-02-2015.
28) SEALING AND MARKING OF BIDS:
As per section II page no.4.
29. SUBMISSION OF BIDS:
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Annexure-I.
Section-VI.
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INFORMATION TO BE GIVEN BY THE TENDERER
GENERAL
1. Name of the tenderer_________________________________________
2 Address____________________________________________________
__________________________________________________________
3. Telephonenos.(office)_____________Residence_____________________
4. Legal status of the tenderer.
i) Proprietory. ii) Regd. Partnership firm iii) Pvt. Co.
Certified the information given above is true and the copies submitted are
photocopies of the authentic originals and if any information/documents is found
to be false or misleading, the contract may be cancelled and I/We may
blacklisted.
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AGREEMENT
This agreement made this____________ day of ____________ Two thousand ----
between the BHARAT SANCHAR NIGAM LIMITED, hereafter called BSNL (which
expression shall unless excluded by or repugnant to the context, includes his successors
and assignees) on the one part, and ___________________________________________
a sole proprietary firm/a partnership/a company in corporated under the Indian
Companies Act and having registered office at______________________ here inafter
called the “Contractor” (which expression shall unless excluded by or repugnant to the
context, includes his successors and assignees) on OTHER PART :
Where as the BSNL is desirous of appointing the said contractor for the work of
_____________________________________for Soalpur Telecom District for a period
of _____________________commencing from_______________.
And where as the said contractor has agreed to undertake the work of
____________________________________ for Solapur Telecom District in accoradance
with the contract.
Now the agreement witnesseth and it is hereby agreed and declared as follows.
1) The tender notice, General terms and conditions, specification, the undertaking given
in quotation and such other relevant documents/letters/drawings issued or to be issued
from time to time in connection with the said tender, shall be deemed and taken to be an
integral part of the contract and shall be deemed to be included in the expression
‘contract’ or ‘contract documents’ wherever herein used.
3) In consideration of the due provisions, executions and completions of the said works,
the Government hereby agrees with the contractor that the Government will pay to the
contractor the respective amounts for the work done by the contractor and such other
sums as may become payable to the contractor under the provisions of the contract.
4)Not withstanding any other clause, the contractor will abide by all the provisions of
the contract.
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5) In witness whereof the parties hereunto have executed these presence on the day and
year herein above written.
Designation
For and behalf of contractor/s
M/s____________________________________
____________________________________
____________________________________
1._____________________________________________________________________
(Name in Block Letters & Signature)
Designation/Occupation & address :
2._____________________________________________________________________
(Name in Block Letters & Signature)
Designation/Occupation & address :
1.______________________________________________________________________
(Name, in Block Letters, Signature & address)
2.______________________________________________________________________
(Name, in Block Letters, Signature & address)
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Section-VII.
Financial Bid
(COST Rs 525/-)
To.
General Manager,
BSNL, Solapur Telecom District,
Solapur – 413 002.
*****
Sir,
Kindly refer to your tender notice cited above. I/We am/are submitting herewith our
most competitive rates as particularized below.
No Item Qty. Rate of AMC Per Unit Item including Service
all Taxes & charges . Excluding Service TAX
Tax
In figure In words
2 Printers
EPSON 28
HP 28
SAMSUNG 3
CANNON 32
TVS 80
.
I/We fully read the terms and conditions given by you and I/We agree to abide by the
same. EMD receipt in original and advance stamp receipt are enclosed herewith as
desired by you.
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Section-VIII.
Subject: Authorization for attending Bid Opening on _____________ (date) in the tender
of __________________________________________.
Following persons are hereby authorized to attend the bid opening for the tender
mentioned above on behalf of ________________________ (Bidder) in order of
preference given blow.
II
Alternate
Representative
Signatures of bidder
Or
Officer authorized to sign the bid documents on behalf of the bidder.
Note:
1. Maximum of one representative will be permitted to attend bid opening.
2. Permission for entry to the hall where bids are opened may be refused in case
Authorisation as prescribed above is not recovered.
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