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What Should I Do If The Network Doesn't Recognize My Cognizant-Managed Device?

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2sumanth

This document provides guidance on what to do if a Cognizant-managed device is not recognized by the Cognizant network. It outlines three scenarios that could cause this issue and recommends actions to resolve each one, such as checking browser extensions, enabling multi-factor authentication, or unenrolling and reenrolling a mobile device from the Intune company portal. Users should confirm they are using a valid Cognizant-managed device and then follow the steps provided to access privileged pages or upload/download critical documents. If issues persist, a support request should be submitted to the Global Service Desk.

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What Should I Do If The Network Doesn't Recognize My Cognizant-Managed Device?

Uploaded by

2sumanth
44 views3 pages
This document provides guidance on what to do if a Cognizant-managed device is not recognized by the Cognizant network. It outlines three scenarios that could cause this issue and recommends actions to resolve each one, such as checking browser extensions, enabling multi-factor authentication, or unenrolling and reenrolling a mobile device from the Intune company portal. Users should confirm they are using a valid Cognizant-managed device and then follow the steps provided to access privileged pages or upload/download critical documents. If issues persist, a support request should be submitted to the Global Service Desk.

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This document provides guidance on what to do if a Cognizant-managed device is not recognized by the Cognizant network. It outlines three scenarios that could cause this issue and recommends actions to resolve each one, such as checking browser extensions, enabling multi-factor authentication, or unenrolling and reenrolling a mobile device from the Intune company portal. Users should confirm they are using a valid Cognizant-managed device and then follow the steps provided to access privileged pages or upload/download critical documents. If issues persist, a support request should be submitted to the Global Service Desk.

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© All Rights Reserved
Download as PDF, TXT or read online from Scribd
Download as pdf or txt
44 views3 pages

What Should I Do If The Network Doesn't Recognize My Cognizant-Managed Device?

Uploaded by

2sumanth
This document provides guidance on what to do if a Cognizant-managed device is not recognized by the Cognizant network. It outlines three scenarios that could cause this issue and recommends actions to resolve each one, such as checking browser extensions, enabling multi-factor authentication, or unenrolling and reenrolling a mobile device from the Intune company portal. Users should confirm they are using a valid Cognizant-managed device and then follow the steps provided to access privileged pages or upload/download critical documents. If issues persist, a support request should be submitted to the Global Service Desk.

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What Should I Do if the Network Doesn’t


Recognize My Cognizant-Managed Device?
To ensure enterprise data security, Cognizant policy only allows Cognizant-managed
devices to connect to our network. Some more-sensitive activities and features, including
admin-only features and installing new software from the OneCognizant portal, require
additional verification.

Sometimes, however, even on a Cognizant-managed device, you may not be able to


run/use these features or access admin-privileged pages because the Cognizant network
does not recognize your device. Please see the pop-up notification below.

If you receive this notification, please refer to the steps below to quickly resolve the
issue.

Step 1: Confirm you are using a Cognizant-managed device. This includes:

• Cognizant-issued laptops/desktops – with or without VPN access


• A personal desktop or laptop that is connected to a VDI device
• An Intune company-portal-enrolled mobile device that is being used to access sites via
the Microsoft Edge managed browser

Note: Personal laptops/desktops (with or without VPN access), mobile devices not enrolled
in the Intune company portal, client-issued devices, and Intune-enrolled mobile devices that
are using an unmanaged browser (e.g., Chrome, UC browser, etc.) are not Cognizant-
managed devices and may not be used to connect to the Cognizant network.

Step 2: If you’re using a Cognizant-managed device that is not recognized, review the
various scenarios below and follow the appropriate recommended action:

• Scenario 1: If you are able to access admin-privileged pages or can upload or


download critical documents through the Microsoft Edge browser but not through the

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Google Chrome browser, open the Chrome browser extensions page (see image
below)

and check whether the “Windows 10 Accounts” extension is present (see image
below). If the extension is not listed, please raise a GSD (Live Support) support request
to add the extension.

• Scenario 2: If you’re having trouble accessing admin-only pages or downloading or


uploading critical documents to/from any OneCognizant application platforms on your
Cognizant-managed device, please confirm MFA (Multi-Factor Authentication) is
enabled:

o Clear your browser cache and open OneCognizant to initiate MFA. If the MFA is
not working properly, please open a GSD (Live Support) request using the
keywords “Cognizant WVD-MFA Issue” and the ticket description “MFA is not
coming for OneCognizant.” Please see the image below.

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o MFA can be configured to use your mobile phone, email, authenticator app and
office phone. You must set up a minimum of two authentication methods. Visit
https://mysignins.microsoft.com/security-info to confirm your security information.

• Scenario 3: If you’re facing concerns and cannot access admin-only pages or


download or upload critical documents via the Microsoft Edge browser on a
Cognizant-managed mobile device, please un-enroll your device from the Intune
company portal and re-enroll.

To un-enroll and re-enroll your mobile device in Intune: Launch Company portal >
Check device tag > Remove device. Then re-add the device tag.

If you need additional assistance, please raise a support request with the Global Service
Desk.

If you are a service owner and need support for the implementation of managed-device
validation, please contact the OneCognizant Team.

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