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    Customer Survey For Nike Shoes PDF

    Uploaded by

    Chandrika Patel
    This survey collects customer information and feedback about Nike shoes. It asks respondents for their contact details, age group, gender, footwear preferences, history of using Nike, factors influencing purchase decisions, shopping preferences, ratings of Nike attributes and customer service, and overall satisfaction. The survey aims to understand customer profiles and perceptions of Nike in order to improve business strategies and customer experience.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Customer Survey For Nike Shoes PDF

    Uploaded by

    Chandrika Patel
    40 views3 pages
    This survey collects customer information and feedback about Nike shoes. It asks respondents for their contact details, age group, gender, footwear preferences, history of using Nike, factors influencing purchase decisions, shopping preferences, ratings of Nike attributes and customer service, and overall satisfaction. The survey aims to understand customer profiles and perceptions of Nike in order to improve business strategies and customer experience.

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    Customer_Survey_for_Nike_Shoes.pdf

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    © © All Rights Reserved

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    This survey collects customer information and feedback about Nike shoes. It asks respondents for their contact details, age group, gender, footwear preferences, history of using Nike, factors influencing purchase decisions, shopping preferences, ratings of Nike attributes and customer service, and overall satisfaction. The survey aims to understand customer profiles and perceptions of Nike in order to improve business strategies and customer experience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    40 views3 pages

    Customer Survey For Nike Shoes PDF

    Uploaded by

    Chandrika Patel
    This survey collects customer information and feedback about Nike shoes. It asks respondents for their contact details, age group, gender, footwear preferences, history of using Nike, factors influencing purchase decisions, shopping preferences, ratings of Nike attributes and customer service, and overall satisfaction. The survey aims to understand customer profiles and perceptions of Nike in order to improve business strategies and customer experience.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    8/18/2018 Customer Survey for Nike Shoes

    Customer Survey for Nike Shoes


    *Required

    1. Please write your name *

    2. Please write your contact number *

    3. Please choose your age group *


    Mark only one oval.

    Below 18
    18-30
    30-60
    Above 60

    4. Gender *
    Mark only one oval.

    Female
    Male
    Others

    5. What kind of footwear do you buy? *


    Mark only one oval.

    Sports shoes
    Formal shoes
    Informal shoes
    Slippers
    All of the above

    6. Do you use Nike? *


    Mark only one oval.

    Yes
    No

    https://docs.google.com/forms/d/1GGErhGlWufxu_23ZTl5vvdc3lVG1mRu_plFx1Js7lgA/edit 1/3
    8/18/2018 Customer Survey for Nike Shoes

    7. How did you come to know about Nike? *


    Mark only one oval.

    Advertisement
    Family/Peer
    Word of mouth
    Retailer
    Self

    8. Are you brand conscious ? *


    Mark only one oval.

    Yes
    No

    9. Would you switch brands if Nike increases its price? *


    Mark only one oval.

    Yes
    No
    Maybe

    10. Who influences your buying decision? *


    Mark only one oval.

    Self
    Advertisements
    Brand Ambassadors
    Trends
    Family/Peer
    Word of mouth

    11. Are you brand loyal? *


    Mark only one oval.

    Yes
    No

    12. Do brand ambassadors affect your purchasing decision? *


    Mark only one oval.

    Yes
    No
    Maybe

    13. Where do you shop from? *


    Mark only one oval.

    Online
    Retailer

    https://docs.google.com/forms/d/1GGErhGlWufxu_23ZTl5vvdc3lVG1mRu_plFx1Js7lgA/edit 2/3
    8/18/2018 Customer Survey for Nike Shoes

    14. Which is the most important element when you select your footwear? *
    Mark only one oval.

    Brand
    Price
    Quality
    Packaging
    Comfort
    Personality/Others

    15. According to you, what single attribute most positively differentiates Nike from its
    competitors? *
    Mark only one oval.

    Quality
    Performance
    Innovation
    Marketing
    Customer Service
    Stability

    16. Do you prefer Indian brands over international brands? *


    Mark only one oval.

    Yes
    No

    17. How would you rate Nike's customer service? *


    Mark only one oval.

    Highly satisfied
    Satisfied
    Neutral
    Unsatisfied
    Highly unsatisifed

    18. Are you satisfied with Nike? *


    Mark only one oval.

    Yes
    No

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    https://docs.google.com/forms/d/1GGErhGlWufxu_23ZTl5vvdc3lVG1mRu_plFx1Js7lgA/edit 3/3

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