CANDIDATE NAME

Candidate phone | Candidate email

PROFESSIONAL SUMMARY
 IT professional with 6 plus years of extensive experience in Salesforce.com, CRM and Force.com
with proficiency as Developer and Administrator.
 Good knowledge of Salesforce development and customizations, with APEX, Visual Force, API,
Force.com and Workflow considering best practices, support mechanisms, procedures, and
limitations. Knowledge on AutoRABIT Tool
 Experienced over Salesforce administration, Release management and deployment as well as
management of Salesforce.com sandboxes, including their integrations.
 Having hands on experience on Software solutions for end users by using analysis and
mathematical models to effectively predict and measure the results of the design using Chatter,
Communities and other Salesforce applications.
 Experienced with various SFDC implementations covering Sales Cloud, Service Cloud, Force.com
and App-exchange Applications.
 Experienced in designing/creating Org Hierarchy, Roles, Profiles, Users, Object/Field/Record level
Securities and Sharing Rules.
 Experienced in SFDC development using Apex Classes, Triggers, Controllers, Visualforce pages,
Visualforce components, SOQL and SOSL queries and DML statements.
 Experienced in customization of Reports and Dashboards based on user and organizational
requirements.
 Good Experienced in Integration of SFDC with external Web Service API’s like REST and SOAP.
 Experienced in Salesforce.com Sandbox Environment.
 Proficient in Data Migration from traditional applications to Salesforce using Import Wizard and
Data Loader.
 Experienced in Apex Test Class for SFDC testing.
 Experienced in providing UAT and Production Support issues and resolution to the End Users.
 Experienced in scripting languages like HTML, XML and JavaScript.
 Ability to adapt and learn new technologies.
 Experienced in SFDC administrative tasks like Creating Roles, Email Services, Page Layouts,
Workflow Alerts, Validation Rules Actions, and Approval Processes.
 Good Experienced in Apex, Data Loader, Import Wizard, and SFDC Data Export.
 Good Experienced in various salesforce.com standard objects like Accounts, Contacts,
Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
 Good Knowledge on creating Lightning components and Lightning Applications.
 Utilize thorough understanding of application development, project lifecycle, and methodologies
and ability to figure underneath tight deadlines and handle multiple detail-oriented tasks.

EDUCATION
Andhra University
 Bachelor’s in Computer Science, 2015

TECHNICAL SKILLS
Technology Tools
Salesforce Technologies Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Standard
objects, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards,
SOQL, SOSL, Custom objects, Sandbox/Production Deployment and Testing.
Salesforce Tools Eclipse, Force.com Explorer, Apex Data Loader.
Languages Apex, SQL.
 Web Technologies HTML, XML, CSS, Java Script, Visualforce
Databases MS SQL Server
Other Tools MS Office
Operating Systems Microsoft Windows 2000/XP/Vista/7/8

PROFESSIONAL EXPERIENCE
ADP – Roseland, NJ
Salesforce Developer/Admin
December 2018 – present
Project: LASSI (Life-cycle Accelerator for Salesforce Solutions and Integrations)
LASSI Is in house project management tool, which is capable of tracking sprints, stories, tasks and do roll ups
and create reports and dashboards of those stories it's basically developed to suit an agile based SDLC
(Software Development Life Cycle).
 Developed pages with enhanced view functionality using squid app.
 Developed Triggers, Visual force pages.
 Worked on the admin part such as creating validation, workflows, page layouts etc.
 Preparation of test classes for successfully deployments.
 Prepared technical approach and design documentation supporting business needs.
 Developed Apex coding which includes Triggers, classes for custom controllers and controller
extensions, schedulable apex classes, batch apex etc., according to the functional needs of the
application.
 Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation
rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts,
custom Components, custom compositions, and custom reports to suit the needs of the application.
 Created several workflows by defining rules, approval processes and related actions.
 Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor.
 Limits for data manipulation needs of the application using platform database objects.
 Defined lookup and master-detail relationships on the objects and created junction objects to establish
Many to Many relationships among objects.
 Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex
Programming Language, testing and deploying.
 Worked on Force.com Explorer for querying Salesforce database using SOQL & queries and Data
Loader for data migration, insert, update, and bulk import or export of data.
 Created different types of Custom Reports for standard objects as well as custom objects to give
complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance
Report with Multi-Currency support.
 Map salesforce.com hierarchy and territories in response to personnel changes.
 Reassign Accounts, Contacts and Opportunities in response to personnel changes.
 Grant / remove and maintain user licenses.
 Maintain security including sharing rules and security levels.
 Design, create and maintain user roles, profiles and hierarchies.
 Monitor application storage usage and archive data as needed.
 Interact directly with clients, managers and end users as necessary to investigate project objectives and
capability needs, together with specifications for user interfaces, custom-built applications and
interactions with internal Salesforce instances.
 Provide system administration support of internal and customer-facing Salesforce setting, particularly
associated with custom-built applications, user permissions, security settings, custom objects and
progress.
 Collaborate with numerous internal departments, together with promoting, development and operations,
to confirm Salesforce setting supports internal wants referring to practicality and performance.
Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data
Loader, HTML, Java Script, Eclipse IDE, Subversion.

BCBS – Chicago, IL
Salesforce Developer/Admin
December 2016 – January 2018
Project: The Green House
The Green House has been using Sales force.com CRM for about last 5 years with over 60 active users. It is
doing waste collection management for large, medium and small enterprises and it is playing a main role in
between getting the customers and providing services to the customers. It is Service Management Company that
specializes in creating and managing recycling systems. We work with some of the US biggest and high-profile
companies to ensure that they send as little to landfill as possible, recycle as much as possible and have no
problems in doing it.
 Involved in group for requirement gathering throughout the planning and implementation.
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
needs of the organization.
 Develop custom solutions inside the Salesforce platform to support crucial business functions and meet
project objectives, consumer necessities and company goals
 Manage daily support and maintenance of internal Salesforce instance and conduct long-term
improvement operations to make sure compatibility with evolving mission necessities.
 Communicate with project managers, customers and different developers to style cohesive project
methods and guarantee effective association throughout all phases of development, testing and
deployment
 Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases,
Solutions, Forecasts, Reports, and Dashboards.
 Developed and configured various Custom Reports and Report Folders for different user profiles based
on the need in the organization.
 Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports
and dashboard.
 Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the
application.
 Designed and developed Visual Force pages based on the business requirements
 Used the sandbox for testing and migrated the code to the deployment instance after testing.
 Provided ongoing SalesForce.com maintenance and administration services including periodic data
cleansing, custom objects, workflow.
 Interacted with the SalesForce.com premium tech support team on a regular basis
Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript,
Sandbox data loader, Eclipse IDE.

Duo Security – Ann Arbor, MI

Salesforce Developer/Admin
December 2015 – December 2016
Project: CPR (Customer Portal Replacement)
CPR is a product developed on force.com platform which is integrated with an application developed using
PHP on WordPress. The application is designed to access the information dynamically based on the settings
done in Salesforce using Rest API Integration.
  Involved in various activities of the project, like development meeting, requirement gathering, and
analyzing requirements, documenting the functional and non-functional requirements.
 Worked with the user group for requirement gathering throughout the planning and implementation and
designed the data model to transform the existing business process to Salesforce.
 Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons,
Page layouts, Custom tabs, Components, Visualforce Pages, Apex classes to suit to the needs of the
application.
 Attended daily meetings, weekly scrum meetings and sprint review meetings.
 Created various Visualforce/HTML email templates for Email Alerts using triggers and approval
process for the clients and customers.
 Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom
formulas.
 Worked on Test Cases by developing Test Classes to meet the required Code Coverage in Salesforce.
 Worked closely with business to gather requirements and mapping requirements to Salesforce
functionality.
 Designed salesforce technical and functional solutions based on business requirements.
 Developed solutions using Apex, Visualforce, Java script, Lightning components and lightning
applications.
 Worked on Salesforce Einstein Analytics to provide reporting solutions to business.
 Involved in Sandbox to Sandbox and Sandbox to production deployments.
 Provided application support to business to resolve production issues.
 Performed Code reviews and application performance analysis and provide suggestions.
 Communicate with project managers, customers and different developers to style cohesive project
methods and guarantee effective association throughout all phases of development, testing and
deployment.
 Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Cases,
Solutions, Forecasts, Reports, and Dashboards.
 Developed and configured various Custom Reports and Report Folders for different user profiles based
on the need in the organization.
 Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports
and dashboards.
Environment: SaleForce.com platform, Visualforce (Pages, Component and Controllers), Apex Language,
Data Loader, HTML, SQL, SOQL.

Opencube – Hyderabad, India

Salesforce Admin
November 2013 – November 2015
Project: SFDC Internal
 The salesforce implementation started internally as a pilot project with the application called Travel
Booking System which is used by the associates to raise a request for their travel plans.
 Creation of users in the sandboxes.
 Creation of the custom objects, custom fields, custom tabs, page layout, validation rules, email templates
as per the requirements.
 Involved in the Data migration used Data Loader for insert, update, and bulk import or export of data
from salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV)
files.
 Performing the sandbox refresh activities.
 Maintaining the sandbox related information and provide the same to management when asked for.
 Deployments of the components like classes, pages, triggers, email templates, workflows etc. using
change set.
  Supporting the development team during the go live.
 Involved in various activities of the project, like development meeting, requirement gathering, and
analyzing requirements, documenting the functional and non-functional requirements.
 Worked with the user group for requirement gathering throughout the planning and implementation and
designed the data model to transform the existing business process to Salesforce.
 Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons,
Page layouts, Custom tabs, Components Attended daily meetings, weekly scrum meetings and sprint
review meetings.
 Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom
formulas.
 Creation of users in the sandboxes.
 Involving in the environment plan meetings with delivery, QA leads to plan the environments for future
releases.
 Performed Sandboxes refresh activities.
 Performed De-prod activities which includes user email masking, remapping of the email id’s to the
stage environment emails etc.
 Created page layouts, validation rules, email templates, workflows and assignment rules as per the
Business requirements.
 Created various Custom Objects, Tabs, validation rules.
 Created Profiles, sharing rules and levels, Role hierarchies, public groups and employed manual sharing,
restricted access to sensitive organization’s data.
 Used Data Loader for insert, update, and bulk import or export of data from salesforce Objects. Used it
to read, extract, and load data from comma separated values (CSV) files.
 Deployment of the components like classes, pages, triggers, email templates, workflows etc. using ant
and Jenkins in test sandboxes.
 Supporting the development team during the final practice run on pre-production environment and
during the go live.
Environment: SaleForce.com platform, Visualforce (Pages, Component and Controllers), Apex Language,
Data Loader, HTML, SQL, SOQL.