Rama Rao Karra

ramsalesforce2021@gmail.comcom
Phone: (704) 879-1738

Professional Summary:

● Master of Computer Applications and having over 10 years of experience in Salesforce.com CRM Platform as
Administrator and developer in Salesforce.com
● Extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
● Experience in developing Apex Classes, Custom Controllers, Controller Extension and various other
components as per the client and application requirements.
● Expertise in SFDC Development using Lightning Application, Apex Language, Visualforce Pages, Classes,
Controllers, Triggers, Web Services and Components.
● Experienced in Validation Rules, Workflow Rules and Approval Process.
● Worked on creating Formula Fields, Roles, Profiles, Users, Security and Sharing Setting.
● Involved in Report / Dashboard creation & customization, User / Role / Profile Management.
● Worked on creating Object / Tab / Field, Formula, Record Types, Page Layout, Activity Management,
Security Controls, Queues, Groups and Analytical Snapshots.
● Experienced in creating Batch Jobs, Queues, and Assignment Rules.
● Created Apex Test coverage classes and improved the quality of Test Scenarios along with increasing code
coverage.
● Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
● Experience in analyzing the business requirements to design on salesforce.com platform by creating the
required entities like Custom Objects, Relationships, Junction Objects, Master-Child and Lookups.
● Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service, Customer
Support, Business Processes and recommended solutions to improve their processes using SFDC.
● Experience in bulkification of trigger using collections like the List, Set and Map.
● Proficient in Data Migration from Legacy Applications to Salesforce using Data Loader Utility.
● Experience in customizing Salesforce CRM for generating Web-To-Leads and Web-To-Cases.
● Extensive experience in REST API Web services and outbound messaging for implementing integration
between internal applications.
● Experience in Salesforce Securities ‐ Roles, Profiles, Permission Sets, Sharing rules, User Management.
● Experience in working with Eclipse IDE, Mavens Mate, Sublime with Force.com Plug-in environment for
writing Business logic in Apex Programming Language.
● Strong experience with Salesforce AppExchange Apps, configuration and user security permissions in
compliance with organizational needs, salesforce one mobile app development, data migration.
● Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of
data using Data Loader.

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● Extensive experience in writing Batch and Schedule Apex Programs to process bulk number of records.
● Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and
Migration tool.
● Expertise in developing, configuring, deploying, testing and integrating Salesforce in Agile Methodology.
● Enhanced the UI with Page layouts, Record Types and extensively worked with Organization wide defaults,
Permission Sets, Profile & Users.
● Proficiency in Object Oriented Languages like C++, Java, Servlets JSPs, JDBC, EJB and Web Services.
● Good experience with HTML, JavaScript and various database access technologies.
● Strong experience in coding using SQL, SQL*Plus, PL/SQL, Stored Procedures/Functions, Triggers and
Packages.
● Excellent written and verbal communication skills to keep executive staff and team members apprised of
goals, project status, and resolving issues and conflicts.

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TECHNICAL SKILLS
SFDC Technologies Standard/Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex
Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Force.com IDE, and
Eclipse.
Web Technologies Web Services, HTML, DHTML, XML, AJAX, Java Script, Visual force Pages.
Languages C, C++, Java, APEX, SQL
RDBMS SQL/PL- SQL, DB2, SQL Server
Tools & Technologies Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com Excel Connector,
Force.com Platform (Sandbox and Production), App Exchange Applications, Microsoft
office/Excel
Operating Systems Windows, Linux, UNIX.

STATE FARM, GA AUG’16 - PRESENT

Salesforce Admin/Developer
ECRM (Enterprise Customer Relationship Management) is a company-wide strategy to manage customer
information and interactions across multiple access points. This will enable consistent, remarkable user and
customer experiences. This business strategy is being designed to help State Farm.

Responsibilities:
 Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
needs of the organization.
 Used SOQL and SOSL with in Governor Limits for data manipulation needs of the application using
Force.com Explorer.
 Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects
and tabs, Components and Visual Force Pages.
 Created page layouts, search layouts to organize fields, custom links, related lists, and other
components on a record detail and edit pages.
 Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various
functional needs in the application.
 Created Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role
hierarchy.
 Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment
with Apex programming language at backend and Visual-Force pages as user interface.
 Interacted with various business user groups for gathering the requirements for salesforce
implementation and documented the business and software requirements.
 Created custom Dashboards for manager's home page and gave accessibility to dashboards for
authorized people.
 Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
 Performed Data backup and data cleansing on regular basis to remove any duplicates records.
 Used Data Loader for insert, update and bulk import or export of data from Salesforce Objects.
 Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Account
Management, Contact Management, and Opportunity Management.
 Worked with scheduling Apex Batch jobs for processing large records.
 Used the sandbox for testing and migrated the code to the deployment instance after testing.
 Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool and change set.
 Force.com Migration tool kit for deployment.
Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers,
Sharing Rules, Visual Force Pages, Workflows, Email Updates, Web Services API.

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US FOOD AND DRUG ADMINISTRATION, MD JAN’16 - JUL’16

Salesforce Developer
FDA is Food & Drug Administrator. This application is to track the applications, projects and the related budgets,
metrics, deliverables and other part of the project information. RSD is the Regulatory Science Database tracking
tool, which is used to manage the projects, funding.

Responsibilities:
 Responsible for gathering requirements from the business and work with developers and administrators
to translate details concisely to assure clear understanding and accurate requirement documents.
 Worked on various SFDC Standard objects such as Accounts, Contacts, Leads, Reports, Dashboard,
Opportunity, Cases and Solution.
 Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various
Business/functional requirements.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications.
 Developed complex Visualforce pages using Visualforce components like PageBlock, PageBlockSection,
ActionFunction, ActionSupport, DataTable, Repeat components.
 Developed a Customized Visualforce Tab and Visualforce pages to create and submit Apex jobs.
 Written complex custom Validation Rules, Formula Fields, Assignment Rules, Escalation Rules and Owner
& Criteria-based sharing rules.
 Experienced in creating Visual Workflows for automation in Sales and Service Clouds.
 Integrated Batch Apex that call-outs to external web service in Batch Mode.
 Deployed code across various sandboxes using Change Set, Workbench and Force.com Migration tool,
prepared package.xml for workbench and Force.com Migration tool.
 Analyzed all the customizations and developments and tried to suggest possible ways for the new
enhancements that we get from the Business Users.
 Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
 Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the
application.
 Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using
Force.com Explorer.
 Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
 Knowledge on Lightning which includes the Lightning Component Framework and involved in building
lightning component using the aura framework.
 Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning
Components for small set of users within the organization.
 Built Customized Lightning Components replacing the existing one's using Java script on the client side
and apex on the Server side.
 Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information
about customers and prospects.
 Used Lightning process builder for visualizing and creating automated business processes.
 Extensive experience on Salesforce.com Administration in Creating Roles, Profiles, Email Services, Page
Layouts, Workflow Alerts and Actions and Approval Workflow
 Experience working with Salesforce.com sandbox and production environments.
Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, Sharing Rules, Workflows,
Email Updates, Visual force Pages, SOAP UI, SOAP & REST Web services.

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CIRCLE BANK LENDING, FL JUN’15 - DEC’15

Salesforce Developer
Circle Back Lending was launched as an online personal loans marketplace connecting potential borrowers with
lenders who could lend them any amount ranging from $1000 payday loans to $35,000 Personal Loans for
longer-term reasons (ranging from 36 to 60 months)

Responsibilities:

 Performed the role of a Developer and Administrator.

 Interacted with team members to gather the requirements.
 Worked on Salesforce.com to setup the basic structure for the organization and
migration from CRM.
 Worked on VF pages, Classes and Objects like Partner ,Account Contact role etc.
 Worked on enhancing the existing VF pages to add new functionality.
 Developed various Custom Objects, validation rules on the objects and tabs,
Components and Custom links.
 Developed Batch jobs to run on hourly and daily basis.
 Worked in Informatica and coordinated with the ETL team.
 Experienced in Developing and Administrating projects on Salesforce platform.
 Data Load for SFDC Standard objects, Custom objects
 Extensive experience over creating workflows, approval processes, validation
rules and sharing & security rules.
 Worked and Coordinated with Offshore client with the requirements.
 Created user Roles and Profiles, security controls and shared settings.
 Implemented field level security, profiles setup.
 Coordinated and maintained Off shore team.

Environment: Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow &

Approvals, Reports, Eclipse, Force.com Eclipse Plug-in.

GE AVIATION, OH JAN’15 - MAY’15

 Worked as a Salesforce Administrator.

 Worked with various business team members to gather and documented
the user technical requirements.
 Experienced on working on Salesforce.com application to setup activities
and customized it to match the functional needs of the organization.
 Performed SFDC configurations and customizations – User Interface, Page
Layouts, Tabs, Custom fields, Custom objects, Validation Rules.
 Extensive experience over creating workflows, approval processes,
validation rules and sharing & security rules.
 Worked on Informatica Powercenter and ETL.
 Used Force.com platform for developing feature-rich and user-friendly
VisualForce pages for enhancing SFDC user interface.
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  Developed various Custom Objects, validation rules on the objects and
tabs, Components and Custom links.
 Designed and developed applications on the Force.com platform using the
Apex programming language for controller extensions, apex based triggers
and, validation rules.
 Developed the APEX triggers.
 Created various reports (summary reports, matrix reports, pie charts,
dashboards) and setup report folders to authenticate users based on their
profiles (permissions).
 Created user Roles and Profiles, security controls and shared settings.
 Implemented field level security, profiles and audit trail setup.
 Coordinated and maintained Off shore team

Environment: Salesforce Enterprise Edition, S-Controls, Salesforce.com / Visual Force,

Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports,
Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Security
Controls, Informatica 8.6.

TELECOM TRANSPORT, WA APR’14 - JAN’15

 Developed platform for feature rich and user friendly pages for enhancing
Salesforce UI using Force.com
 Developed Visual Force pages to change the User interface, tabs and views
of the Salesforce.com in accordance with the company requirements.
 Built new custom objects, assigned fields, designed page layouts, custom
tabs, components and custom reports
 Developed triggers to process incoming service e-mail requests from
customers to automatically create new case records
 Defined Assignment rules to enable proper routing of cases to the case
team members.
 Created various Reports (summary reports, matrix reports, pie charts, and
graphics) and Report Folders to assist Service managers to better utilize
Sales force and configured various Reports and for different user profiles
based on the need in the organization.
 Developed customized dashboards for the service representatives and case
team members to keep track of the cases assigned to them and to share
insight across the company.
 Created sliders, custom buttons, and auto-grow text areas and imported
HTML editor into Visual Force pages.
 Used Firebug on the visualforce pages to navigate through the Visualforce
Tags.
 Worked with CSS and Java Scripting while designing the Visual Force
Pages.

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Environment:�Salesforce Enterprise Edition, Salesforce.com Custom/Standard
Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Visual
Force, Force.com Eclipse Plug-in, SalesForce.com Apex Data loader 17.0.

GENERAL ELECTRIC, TX JAN’12 - MAR’14

 Performed the roles of Salesforce.com Developer and in the organization.

 Worked on the custom objects, page layouts, Custom tabs and UI
Components as per functional and technical requirements.
 Implemented the requirements on Salesforce.com platform and used
Force.com IDE Plug-in
 Used Eclipse to develop Apex classes and Triggers
 Worked on creating multiple approval processes using Workflows to
approve, reject or edit records.
 Worked on Building Dynamic Approval processes.
 Customized dashboards to track opportunities.
 Customized Reports to track usage for productivity and performance of
business centers and their sales teams.
 Supported end users and helped them in getting used to the application,
generated reports and saved them for further access to the users.
 Built VisualForce Pages, embedded JavaScript into VF pages.
 Visualforce/S-Control development.
 Built batch Apex jobs, Scheduler Apex Jobs and developed Triggers which
were bulk friendly.
 Written SOQL queries to fetch the data from the salesforce schema.
 Creating and managing complex workflow rules, data validation, and
system triggers
 Implementing and managing various complex sales and business processes
within one org.
 Managing multiple users set up, profiles, roles, and teams
 Deploying the APEX code from the development to production sandbox.

TINY HANDS, NE FEB’08 - OCT’11

Role : Salesforce.com Developer

Role & Responsibilities:

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  As Salesforce.com Developer in the organization, interacted with various
business user groups for gathering the requirements for CRM
implementation
 Involved in Salesforce.com application setup activities and customized the
UI according to the functional needs.
 Using Eclipse implemented the requirements on Salesforce.com platform
and Force.com IDE Plug-in
 Worked on salesforce.com standard objects like Accounts, Contacts,
Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and
Reports
 Created new custom objects, assigned fields, designed page layouts,
custom tabs, components, custom reports
 Created and deployed several reports for different user profiles based on
the need in the organization.
 Customized the Dashboards to the track usage for productivity and
performance of business centers and their sales teams
 Installed and deployed organization view, a Force.com AppExchange tool
allowing users to create visual org charts and update them in Sales force
CRM using drag and drop functionality.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports,

Custom Objects, Custom Tabs, Email Services, Apex Language, Visual
Force,Salesforce.com Data Loader