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The document provides instructions for a food service attendant to provide American service to guests over 1.5 hours. It includes how to take reservations by phone, set up tables, perform various steps of American service including greeting guests, taking and serving orders, wine service, clearing dishes, and settling the bill. The attendant is to present 10 styles of napkin folding and role play a full service for one guest.

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Rechelle Villarta
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103 views

Script

The document provides instructions for a food service attendant to provide American service to guests over 1.5 hours. It includes how to take reservations by phone, set up tables, perform various steps of American service including greeting guests, taking and serving orders, wine service, clearing dishes, and settling the bill. The attendant is to present 10 styles of napkin folding and role play a full service for one guest.

Uploaded by

Rechelle Villarta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A. Provide FNB Services to guest 1hr & 30 mins.

● Present 10 napkin folding style


1. Pyramid or triangle
2. Elephants ear or butterfly
3. Lobster
4. Cardinals hat or Bishop hat
5. Banana
6. Rose bud
7. Bamboo shoot
8. Long Candle
9. Short Candle
10. Rose
● Table reservation by phone
K: good afternoon, thank you for calling star restaurant. this is Kate speaking
how may I help you?
R: I'd like to make a reservation please.
K: sure! can I get your name please?
R: Rechelle Villarta
K: on what day and time will you be dining with us, Miss Rechelle?
R: Tomorow, May 4 at 6pm
K: and for how many?
R: just 2
K: OK, Miss Rechelle could you just hold the line? I will just check the availability.
R: Ok
K: miss Rechelle, we have an available table for tomorrow, May 4 at 6 PM.
R: Great!
K: can I have your contact number please?
R: My contact number is 0912345678
K: all right, Miss Rechelle I will just confirm your reservation. You will dine with us
tomorrow, May 4 at 6 PM, for two seats and your contact number is 0912345678
is that correct mam?
R: Yes, that’s right!
K: do you have any preferences or special-needs mam?
R: No, that’s all. thankyou!
K: all right, thank you Miss Rechelle. We are looking forward to serve you. See
you tomorrow!
● Table Set up

● Perform American service

Scene 1: Welcoming the customer (Stand beside the door)


Waiter: Good afternoon Mam, I am Rechelle, I am your food service attendant, do you
have a table reservation. Table for how many?
Customer: NO, I don’t have a table reservation. And table for 1 please.
Waiter: Do you have a table preference? Or Would you like to be seated by the window
or lounge?
Customer: I would like to be seated by the window.
Waiter: Alright mam, this way please. (Walks ahead and directs guest to the table)

Seating of the Guest:


Waiter: May I assist you with your chair?
Guest: Yes, thank you.
Waiter fixes chair for the guest.
Service Sequence Proper:
Waiter: May I serve you a glass of cold water or would you like to browse our beverage
menu?
Guest: A glass of cold water is great.
Waiter serves guest the cold water.
Waiter: May I unfold the table napkin on your lap?
Guest: Yes, please.
Waiter unfolds the napkin on the guest’s side and places the napkin on the guest’s lap.
Waiter: May I present the menu? Just call my attention when you are ready to order.
Waiter proceeds to prepare complimentary bread for service.
Waiter: Excuse me mam, may I serve you our hot and fresh baked dinner rolls?
Guest: Yes, thank you.
Food Service Attendant serves guest dinner roll.
Guest calls Food Service Attendant to order.

Order Taking and Food Service Sequence


Waiter: Are you ready to order? Holds an order slip and a ball pen.
Guest: Yes. I would like to order: Sample Orders
Mushroom Soup for my soup
Caesar’s Salad for my appetizer,
For my main course, porterhouse steak in medium rare.
Waiter The porterhouse will be cooked 30-45 minutes, would this be okay with you?
Guest: NO problem
Waiter: How about some red wine to match your main course?
Guest: That would be great! Can I have a glass of that.
Waiter: and for dessert mam?
Guest: blueberry cheesecake for my dessert.
Waiter: May I now repeat your order mam?
Guest: Sure
Waiter: Mam, you ordered for your soup: Mushroom soup, for appetizer: Caesar’s
salad: main course: Medium Rare porterhouse to be served together with a bottle of
Red wine , and a slice of blueberry cheesecake . Did I get your lunch order correctly?
Guest: yes, thank you.
Waiter: Okay mam, I’ll be back to serve your orders in a short while
Waiter adjusts the table. Removes the Bread and butter plate on the left side after
confirming if guest is done with the bread. Places salad fork on the left side using the
left hand service.
Asks permission for adjustment of the table and places on the right side, using the right
hand services. Places the salad knife and soup spoon. Adds the dessert fork and spoon
on the center of the cover.
Waiter: Excuse me mam, may I serve you your soup? Mushroom Soup.
Waiter: Excuse me, mam, are you done? may I bus out?
Removes Soup bowl with underliner and soup spoon
Waiter: May I serve you your appetizer salad? Caesar’s Salad. Enjoy!
Waiter:Are you done may I buss out?
Guest: Yes
Waiter removes salad fork and salad knife including the salad plate.
Waiter: Excuse me, mam, may serve your main course? Medium rare porterhouse.
Guest: Thank you. Please serve the glass of wine.
Waiter: May prepare the table for wine service?
Places the BB plate or saucer and red wine glass on the table.

Wine Service:
Waiter: May I now present the bottle of red wine that you ordered? You ordered this
red wine vinified from the finest Cabernet Sauvignon. From the vineyards of France,
with a vintage year of 2015 and an Alcohol Per Bottle Volume of 12%. May I open the
bottle of wine for you?
Guest: Absolutely!
Opens the bottle of wine and presents the cork for sensory evaluation.
Waiter: May I serve you a glass of the wine?
Guest: Yes, please.
Serves a sample.
Waiter: Are you done with your main course? May I buss out?
Guest: Yes, thank you and you may buss out the bottle of wine too.
Waiter busses out the main course plate, dinner fork , dinner knife and salt and pepper
shaker followed with the wine glass, BB plate and wine bottle.
Waiter: May I perform crumbing?
Guest: Yes
Waiter performs crumbing. Note: Crumbing may be done before the service of the
dessert or if guest orders coffee to be served after main course. It can also be done
before the
Waiter: May I serve your dessert?
Guest: Oh! I’d love that.
Waiter: Your blueberry cheesecake.
Guest: Thank you very much.
Waiter: Excuse me are you done with your dessert? May I buss out?
Guest: yes, Thank you. I am ready to settle my bill.
Waiter: Okay mam I’ll be back for your bill
Waiter: How was the food mam? May I present your bill?
Guest receives the bill folder. Checks the bills and pays amount. Amount can be exact
etc.
Waiter: I received the exact amount I’ll be back for your receipt.
Here’s your receipt.
Guest stands up.
Waiter: Thank you for dining with us. We hope to see you again.
Guest leaves. Food Service Attendant clears the table.
End.

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