05 Chapter2
05 Chapter2
05 Chapter2
CHAPTER – II
REVIEW OF LITERATURE
This chapter offers an overview of the literature review by means of inspecting the
connections and variations highlighted by the present researchers. Their empirical findings are
used for emphasizing the concepts on buying behavior and customer satisfaction for edible oil.
Reviewing of existing literature and different reports published periodically brings to the forefront
the fact that there is very little understanding of buying behavior of consumers towards Virgin
edible oil. The deep research on Virgin edible oil and related topic in the context of India is very
limited. The literature that has been reviewed till recent times speak about studies conducted
outside India. It’s only in the recent times that some studies in this field have started to gain
appropriate attention from the academicians and the practicing Managers. The marketing
management literature that seeing some good development is due to the realization of the crucial
role of the consumer in maximum type of socio – economic system. The focal point of the present
study is to understand consumer behavior, their brand preference, satisfaction towards edible oil,
the considerations and the factors that they take in account. To ascertain the existence of the present
study, a brief review of the studies focused on the Indian and foreign context on the subject of
buying behavior of edible oil and research gap has been taken into account.
on assessing the potentiality of hybrid approach i.e., attitudinal approach that was
characterized by theory of reasoned action and planned behavior and decision approach
provided by the classical utility economic theory, in order to untangle consumer behavior
in agri – food markets. The empirical research was executed using daily agri-food product
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and was based on collecting data from consumers in Southern Spain. Results reveal that
agri-food products analyzed influence that consumers in Southern part of Spain have direct
experience with olive oil and any information is readily available to them. Therefore, socio
economic features are used in judgmental choice approach and both the theories have a say
in the intention to use and consumption of agri food products. It is indicated that if there is
a need to expand the knowledge about consumer behavior in agri food markets, it is apt to
integrate variables from different approaches. But adequate definition measurements and
affiliation between them based on the paradigm they are chosen must be adapted. This
Carla Cavallo & et al (2019) The present paper insights Psychological studies in relation
to the quality perception of the consumer, the biochemical or physiological aspects of bitter
taste of EVOO and Brassicaceae, and also looking into perception and preference of single
product. Results suggested that even though bitter taste creates dislike for a product, there
are some exceptions in a select group of niche consumers like innovators and organic
buyers, foods consumed for specific purposes like coffee, chocolate and alcoholic
beverages. The level of bitterness recognized by the consumers can be easily amended
through certain exposure, providing knowledge of benefits, and changing the environment
by the use of music. These insights can be used effectively to develop focused campaigns
with the single aim of promoting bitter but healthy food. Food pairings can also play a key
role. Brassica vegetables and EVOO needed special attention among all the products that
could be target using promotional campaigns. The deeper knowledge of consumers on how
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traditional and local vegetables are used by them, the recipes they follow, their cooking
Yoginder Singh Kataria & et al (2019) To look into the consumer’s decision making
process of buying organic food products the theory of planned behavior was empirically
extended to the consumption of organic food products in India. This research paper intends
to explore various factors affecting the consumer’s attitude, her intent and the actual
purchase behavior of Organic Food Products. The observation of the study proves that
organic food product’s buying behavior can be predicted by using consumers’ Social
Norms, attitude, and accessibility of products. Accessibility of the organic food products
was found to be more important factor than social norms to affect the attitude of the
member’s role distributions etc. for better understanding of attitude and behaviors for
Abderahman Rejeb & John G. Keogh (2019), this research paper overlay a HACCP food
safety management system on the value chain of olive oil in Tunisia. It analyzes the
possibilities and challenges of implementing HACCP in the industry of olive oil in Tunisia
in the international olive oil market. HACCP promises several advantages including the
preservation of product quality and safety for human consumption. In addition, HACCP
can help Tunisian export sales‚ enhance customer satisfaction and augment Tunisian
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branding and marketing. Further, HACCP plan was developed that covers the olive oil
value chain‚ from olives cultivation to the storage of the final products in the retail store.
The procedures and steps are developed to address all the potential risks and hazards that
might be encountered in the supply chain. The results emphasize the exploration of the
hazards and risks prior and subsequent the operations of extraction units. Hence, HACCP
plan will be fully-fledged and help to preserve the quality of olive oil products. The present
study lays the groundwork for further empirical research related to the factors of
implementing the HACCP quality management structure in olive oil industry plus the
barriers that inhibit its effective use. Besides‚ the cost-benefit analysis of HACCP among
Tunisian olive oil businesses provides a significant potential for future investigation.
Tiziano Tempesta & Daniel Vecchiato (2019) This study presents an analysis of the
demand for additional Virgin Olive oil by the consumers belonging to the Vento region vis
a vis some extrinsic characteristics of the oil. In order to achieve this objective a distinct
choice experiment was carried out allowing to spot the effect of each attributes on the
heterogeneity in the preferences shown by the consumers. The analysis that was carried
out brought to the foreground the fact that there was a strong segmentation of the extra
virgin olive oil (EVOO) market present in the region of Veneto. In the case of Protected
Denomination of Origin (PDO) production, handicraft milling, and organic production the
were of the same kind for the Italian or Veneto EVOO. The results confirmed without doubt
that when buying EVOO, the place where it is produced matters a lot to the consumers. On
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the other hand, it appears least important in the areas where olive tree is cultivated only in
a small fraction of the cultivated land. Under these circumstances, naturally consumers
tend to consume more of EVOO brought in from other regions where production is
widespread. The study further brings forward and makes a point that Olive growing areas
that focus on preserving the traditional landscape have a considerable effect on consumers
buying behavior. But this cannot be generalized as this is applicable for few market
segments.
Corina Pelau & et al (2018) this research determines and characterizes the relationship
between the personality of a person and certain types of his or her consumer’s behaviour.
buying behaviour and the openness to buy newly launched products. Dichotomies such as.,
the personality types are tested using discriminant analysis whether impulsive behaviour
towards newly launched products. Also difference between the impulsive buying
behaviour and personality types are analysed using Wilk’s lambda, F-test & T test. The
results show that the openness to buy new products is more frequent among consumers
with an extroverted, intuition based behaviour. Further buying the tempted products is
higher for consumers who make their decisions based on feelings. It is also identified that
consumers buy only the products they have planned, based on previous shopping, they
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Melania Salazar-Ordonez & et al (2018) study makes an effort to contribute to the
Based on evidence that attitude towards EVOO and ROO products knowledge with product
other brand credence analysed for the overall purchase situation. The study infers that
consumers trust on leading brands having specific attributes, which EVOO unable to offer
distinguishes features of the products, mainly on production processes and with respect to
biological profiles, becomes dominant in order to interpret the labels and distinguish
qualities accordingly. Simultaneously, the cooperative area should start by reducing the
heaps of EVOO brands through integration processes, given that the first step to improve
the product distinguish is creating brand awareness. Brand equity may be a handling force
variables i.e., consumption, point of view to the first product and to the product alternative,
knowledge (actual, self-perceived) and brand equity (awareness, perceived quality and
loyalty) are key to explaining consumer behaviour in such agri-food markets, where
Francisco José Torres-Ruiz ID & et al (2018) makes an effort to analyse the relationship
between perceived obstacles and usage of an organic product, OEVOO. Although the effect
of determined obstacles on the consumption of organic foods has been discussed. Firstly,
three groups of consumer’s viz., non- consumers, occasional consumers and frequent
consumers were taken into notice in the analysis, and, secondly, a different focus was
choosen which consisted of dividing the obstacles into two distinct dimensions: recognized
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problems and the impact of these on behaviour. The result shows the use of various plans
achieve greater efficiency; hence efforts must be made to decrease the price differential
between OEVOO and CEVOO products. Further, for non-consumers group, it is vital for
increasing demand, strategies should turn around achieving greater social and
attain this, policies developing the consumption of organic foods are important, driven and
Melania Salazar-Ordóñeza,b & et al (2018) This study set out to acquire in-depth
understanding of buyer behaviour in olive oil markets in Spain and by classifying actual
pattern of EVOO and ROO are without an intermediary fixed on by attitude towards these
products, and a positive attitude towards EVOO is thrown back in a higher level of
consumption of that product. The discovering proves that flavour influences the
consumption of EVOO and ROO by changing their relationships with the point of view
towards ROO. It was examined with respect to two variables: a person-related variable,
environmental variable, the product culture interpret into the closeness to producing areas.
existence of olive groves in their home area, as it has been noticed that this may not result
in direct contact with the culture and the zone. Likewise, the outcomes prove that the
customer potentially expected out turn of using the product, healthy shopping habits,
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recognized value of private brands and perceived taste. The factual research is required on
EVOO and ROO as product choice in sequence to further confirm that the relevance of the
products in inspect of olive oil markets and can be holded forth to other agri-food products
as well.
Melania Salazar-Ordonez & et al (2018) the paper aims data managed to examine
consumer behaviour in agir-food markets, where product distinguish failures takes place,
with the point of untangling the part done by both consumer details and inferences found.
The study analyses customer knowledge composition and brand acceptance related to way
of thinking towards a specific foodstuff and a product option, likewise the true utilization
of the food thing. The variables viz., knowledge (actual knowledge, self-acceptance
knowledge), brand consciousness/union (to the product choices, ROO), Brand accepted
standard (to the product choice, ROO) and brand fidelity (to the product alternative, ROO)
are found. Forward the examination devised to find the aggregate, habits of olive oil and
other seed oils usage. The olive oil markets in the Spain has been selected for case study,
given that products such as extra virgin olive oil(EVOO) and refined olive oil(ROO), that
vary with regard to inborn features become uniform. The product failure indicated by
matrix, all the other variables show significant relationship inorder to examine consumer
Elayaraja.T & Rajamohan.A (2018) Edible oils form a vital component of food outlay
and the great source of energy for human beings. The popularity of branded edible oil was
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regulation in the recent past. This study, aims to examine the consumer fondness and
purchase behaviour for various types of branded edible oil, influencing factors of the
consumer’s decision-making steps and consumer brand fidelity towards branded edible oil
in Chennai. Most of the families were interviewed during this study, the decision makers
were the house wives for the brand and type of edible oil to be used. The imperative factors
in basic leadership were health knowledge and specific brand’s nature. Lion's share of the
respondents use sunflower oil pursued by kardi, groundnut, soyabean, corn and kardi mix.
The higher salary class of the shoppers prefers marked oil than the free oil. Dhara has
greatest brand mindfulness pursued by Saffola, Fortune, and Gemini individually. Lion's
share of the respondent’s leans toward 1 liter and 5 liters bundle measure. Greater part of
Jan-Benedict E.M.Steenkamp (2017) The paper presents the model for consumer
behaviour relayed on foods and the factors the influencing the decision making process are
framed. Require recognition, search for information, evaluation of alternatives and choice
are the four stages identified in the consumer decision making. Food acceptance is
dependent on acceptance and it is function of 3 factors they are the food’s psychological
influence, acceptance of sensory attributes and effects from the environment. The study
also examines on the effects of food’s properties, person-related factors and environmental
dissemination of data through greater media and government steps taken to effect food
consumption are some general trends in consumer behaviour across countries. The results
complicate that the trends are trade-off of quality, shattered market, time pressure,
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development in number of female employees, growing health. Further, Environmental and
ethical reasons, consumption of food away from home consumption, IT are identified.
Kenichi Kashiwagi (2017) this paper points to examine Japanese olive oil consumer
behaviour by estimating willingness to pay (WTP) for Tunisian olive oil products.
behaviour. This paper analyses Japanese olive oil consumer behaviour using the contingent
valuation method (CVM) applied to a set of primary data collected by a survey. This study
assumes that the healthy attribute of olive oil, represented by the components of
polyphenol, would positively impact to increase Japanese consumers’ WTP despite the
impact of Tunisia as the country of origin being not necessarily positive. Applying the
CVM, WTP and its determinants were estimated by the payment card type method. Six
attributes were chosen to design the experiment: region of origin, price per ml, olive oil
type, taste, colour and health component. The results suggest that Japanese consumers
prefer extra virgin and virgin to regular olive oil and a sweet taste rather than a bitter one.
Respondents who frequently use olive oil prefer products made in Italy and Spain and
yellow olive oil rather than green and Tunisian olive oil currently dominate the olive oil
market in Japan.
Daniel Leite Mesquita & et al (2016) the study proposed to analyse sensory perception
of customer and purchase intent of a Brazilian olive oil brand. Based on descriptive
four different oil samples, which are commercial extra virgin olive oil samples. By
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demographically described and different view related to sensory examine and buying intent
related with the key attributes indicated by consumers. Through consumer segmentation,
it was observed that consumers showed coherent sensory perception towards olive oil
characteristics differentiated them from compound oil. The results show that, depending
consumers do not necessarily purchase or prefer the olive oil that they sensorially preferred.
Consumers’ behaviour of olive oil also has peculiar things when they were segmented into
groups. The groups (utilitarian, naïve and expert consumers) accepted sensory aspects in
a very similar way to global amount of the surveyed consumers. Considering only the olive
oils samples (EGO, OAE and GEA) it was observed a relatively balanced consumers’
preference, the scores are closer to market position of the chosen brands, and EGO ranked
Sara Cicerale & et al (2016) studying of the factors that affects consumers’ way of
thinking, liking and importance for Olive Oil (OO) will be of benefit to the OO sector. The
people who grows Olive, who manufacturing the OO, specialists in packaging and the
manufactures who marketing the OO, etc. can use these things to help in the growth and
delivery of OO products in line with customer’s needs and wants, and aid to get more
growth in this section particularly with regard to new and emerging markets. The findings
provide information on the nature (color, flavour) and outward (label information,
packaging, perceived health benefits, price) consumer perception, attitudes, liking and
preferences for OO are the factors that have demonstrated an effect on them. The
researched thus far shows that there are clear population variations considering to the
measure of effect of the discussed nature and outward OO product attributes due to various
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factors including cultural factors and situational factors. An understanding of the factors
that influence consumers’ acceptance, way of thinking, liking and choice for OO will be of
Isuf Lushi & et al (2016) The aim of this paper is to analyze the olive oil market in Albania
especially related to the quality of the product. The study focuses on Albanians olive oil
consumer so it can be better understood about their acceptance towards quality of olive oil.
Based on interviewing public face –to-face, an illustrative analysis for the olive oil market
unfavourites in the product. Also identifying whether the consumers have more knowledge
of the specific qualities of olive oil and also the accepted quality with respect to origin and
their opinion on any developments/changes they would like in the olive oil market. The
results evidence that Albanian consumer’s perception towards prices, packaging and origin
and up-dated information about the olive oil quality are ascertained in the study.
Del Giudice, Teresa & et al (2015) The paper concludes and syntaxes the data gained in
recent years on consumer favours related to extra virgin olive oil. The analysis consists of
2 distinct parts providing calculations of consumers’ readiness to pay for high quality with
variables viz, Willingness to pay(WTP), Olive origin certification, brand, neutral taste,
traceability, organic certification, peer reviewed articles and Italy based survey done to
prepare the observed results acquired. The results reveal that Italian consumer’s giver less
importance to quality attributes overall while compared to consumers from other countries,
while articles not published in squint discussed journals seem to overestimate the real WTP
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for the allocated. The tracing ability does not seem to affect the WTP; information on the
area of origin has on consumer choices. Brand, organic certification and origin certification
can be though carefully the product allocations presenting the greatest effect on consumer
readiness to pay. Further, impartial taste allocation presents the lowest WTP by EVO
Ulrich Hamm1 & et al (2015) the aim of the study is a comprehensive examination of
organic food products marketing with a centric on behavior of the consumers and food
habits in German. According to, the substantial literature, a separate knowledge analysis
consumer, policy of the product, policy on price, policy of communication, and policy of
distribution and consumption in out-of-home. The findings show that the influence by
intensity, behavior and decision, motives, perception and acceptance of organic food are
was mentioned. Corresponding analyses of the organic intensive consumers and the
an early stage. The experts in detailed identified sociological criteria, especially the effects
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Carla Cavallo (2015) The study will be focused on two surveys: one will investigate order
for allocation of olive oil products and next will test the same allocation on a product made
by a both of olive oil and butter. In this paper studied how the acceptance of healthiness
takes place into the mind of buyers. The result concludes that there is less expected
distinguish between the two samples of buyers: the first noticeable variation is in the
examining of packaging the OO. In fact, Dutch buyers think that a lighter packaging can
better provide an image of a healthy product, while the opposite is for the Italian sample.
It is noted that difference between the two groups of buyers is about the pungent fond of
olive oil products. Inspite of these, there is a slight variation between the two samples;
Italian buyers are more ready to accept products with a pungent taste. Both examines of
these two elements seem to be affected by the familiarity with the product that is what
mainly distinguish the two groups. Furthermore, the conclusion of this paper can be
compared with products that are contrast in the mind of consumers, for example the ones
that are evaluated more to cover the larger area in which the boost of the packing can have
a contrast role. This allows a final understanding of the role of packing and symbols in the
Horsu Emmanuel Nondzor, & et al (2015) the aim of the study was to ascertain
consumer’s knowledge, perceptions and fond of edible oil. A cross sectional approach was
used for study. Pre-examined, half way structured questioning people were managed to 206
respondents. The observed proof advices that more majority of buyer’s use refined edible
oils in their daily meals. However, these buyers lack the necessary knowledge on saturated
and unsaturated fats of edible oils. As a result, these consumers purchased the refined
edible oils because they accepted them to be healthy to consume, quality and nutritious.
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Moreover, unrefined edible oils were accepted to be inferior in packing and quality is poor.
According the buyers choice in size, it was recognizing that majority of buyer choose edible
oils in medium size containers. Besides, buyers of unrefined edible oils bought mostly in
open markets, whiles refined edible oils were bought in supermarkets. Edible oils were
mostly used by buyers in frying various foods and preparation of different kind of stews.
utility, of various bunch of goods. The vital players giving various types of edible oils, in
various parts of the country, with special focus on quality acceptance under particularly
more populated area region. Edible Oil is purified fat of plant or animal origin, which is
liquid at room temperature. The different kinds of edible vegetable oils include olive oil,
palm oil, soybean oil, canola oil, pumpkin seed oil, corn oil, sunflower oil, safflower oil,
peanut oil, grape seed oil, sesame oil and rice bran oil are identified. It is also deducing the
response remarkably vary towards the awareness level of brands of Sunflower in gender-
Margherita Maria Pagliuca & Debora Scarpato (2014) to examine and collate buyers’
and chefs’ preferences for five Italian olive oils (Bentolli, Carapelli, DeCeoco, Monini,
Sapio) with the aim to eventually identify contrast in preference behaviors. The
examination of buyers’ choice has assumed a high importance in order to improve quality
of products and to get a contrast advantage. Sensory analysis is the analysis of a product
through the examination of the part of acceptable by the five sense organs viz., colour,
odour, taste, touch, texture and noise. The discovery proves that the sensory parts which
manifested the buyers’ overall preference in oils were digestibility and aftertaste for buyers
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who liked the Bertolli and Monini oils, aroma of oil for the buyers who liked Sapio oil and
flavor for the consumers who preferred De Cecco and Carapelli oils are found. The sensory
parts which showed the chefs’ all over choice in oils were digestibility and aftertaste for
chefs who liked the Bertolli oil, aroma of oil for the chefs who liked Sapio oil, and flavor
for the chefs who preferred Carapelli, De Cecco and Monini oils are identified.
Maria Lisa Clodoveo & et al (2014) this paper elucidates on the qualitative and
quantitative methods to get to know about the applicable factors affecting purchase and
consumption behaviour for extra virgin olive oil (EVOO) among America consumers. It is
components adds nutritional things. The discovery discloses that EVOO has appositive
image, nutritional health benefits and competition on price, and hence crushes the
manufacture of oil of high quality and standardize the quality. As olive oil was used to
manufacture medicine and cosmetics, the surveys has shown that prices paid to people who
grows olive have been absurdly low in modern seasons and have not run to cover their
nutritional and sensory properties of virgin olive oil. The result is that buyers fear
purchasing low-quality EVOO, or olive oil blend with olive–pomace oil or seeds oil. The
study shoes that buyers wish more promise and data to give a premium price to the product.
Buyers would also comfortable to find on the label other voluntary information on the part
Gámbaro L. Raggio, & et al (2014) the paper analyse five virgin olive oil samples were
examined by customers for their colour acceptability and expected quality. A explanation
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of the parts expected in the various oils was obtained from the acknowledge buyers by
answers, for the purpose of survey. Consisting of a list of 17 possible virgin olive oil
credits. Hierarchical collection analysis led to the finding of two buyers group with
different behavior. Whereas one buyer group credit higher quality to those oils that were
greener in color, described as tasty, rich in flavor, strong in tasting, herb in flavored and
very costly, buyers in the other group predict that greener olive oils were of a poor quality,
as they described them as strange in taste, strong in tast, herb in taste and defective. The
results of this study show that buyers in non-traditional, emerging olive-growing countries
visible to not yet have a clear choice concerning a virgin olive oil’s color. It was discovered
among the persons who response to reject those oils of a yellow color (pale yellow and
golden yellow), assuming that it was indication of poor in quality olive oils, assumed
because of a league with yellow-colored seed oils widely available on the local Uruguayan
market.
Yamna Erraach & et al (2014) paper examines the relative vital that European origin
labels (Protected Designation of Origin, PDO) with extrinsic (price and packaging) and
intrinsic (colour) signal of Spanish olive oil has in buyers choice. The results shows that
price and origin labelling (PDO label) are the featured that most affect buyers´ choice and
four buyer section were found, two of which cover liking the origin label. The main aim of
the this paper is to examine buyers choice towards a PDO-labelled extra-virgin olive oil
and examine the market prospective of the European PDO label in the Spanish olive-oil
sector. For this, common geographical sign labels (PDO label) have been considered. The
conclusion look into the relative significance of PDO-labelled extra-virgin olive oil in
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buyers ‘benefit purpose. The discovering show that the PDO label has the greatest possible
to satisfy Spanish olive-oil sector because buyers choice on PDO label may give space to
increase buyer demand for a PDO-labelled olive oil. Hence, European Protected
Designations of Origin provide an added importance for olive oil and a competitive edge
in the market and the presence of PDO label on the extra-virgin olive oil positively affects
Teresa Panico & et al (2014) this paper investigates about the buyer’s preferences for
extra-virgin olive oil in Italy. In order to fragment the Italian extra-virgin olive oil market,
the knowledge procured from a countrywide survey was examined and executing a huddle
analysis on the estimates of consumers’ readiness to pay for origin of olives, production
methodology and sensory attributes. The outcome shows that information on the origin,
both in terms of the adoption of PDO or PGI certification and labelling of the origin,
preferences for olive oil. It is observed by market segmentation among clients who are
particularly receptive to the origin and organic certification as well as labelling clarity. This
paper analyzed the information content of labels on consumer choices, testing the WTP on
the label, such as product origin, sensory attributes and production methods, health signal
education policies to fill the gap between a propensity for impartially flavoured olive oil
and ground-breaking production of oils with a more decisive sensory and organoleptic
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Vishal Raut & Shubhangi Walvekar (2014) this study was executed in the semi urban
area: Yewalewadi, Pune region, to know the buyer predilection over the brand/unbranded
edible oil. The study was extended to disclose whether meticulous age group customers
choose branded edible oils or not, along with the attributes that play vital role in
encouraging the buyer. Health was measured to be an essential constraint for the selection
of Edible Oils. Finally it was concluded that, buyers prefer well-known products over
unbranded products of Edible Oils. Healthy Edible Oils are on precedence for selection on
any brand of Edible oil than any other attribute. This region has major satisfied buyers with
reference to the brand they currently use. Finally, it was accomplished that, consumers
prefer branded products over unbranded products of Edible Oils. Healthy Edible Oils are
on main concern for selection on any brand of Edible oil than any other feature. The region
has satisfied customers with reference to the brand they currently use. For marketers it is
obligatory to create a brand that focuses on healthy life style. Consumers are on the
threshold of comparing different brands available in the market and finalizing the healthy
Motilal Kamil Narayana & et al (2014) in order to make a buyer buy or choose a brand,
they must first be made conscious of the brand and focus on keeping and examine brand
awareness. Thus, there is an immediate need for a marketer to know the edible oil brand
buyers choose and recognize what affects their brand predilection. The present study
discovers the consumers’ preference for oil brand, oil variants, and factors influencing the
purchasing decision. The study highlights that brand image; price, health consciousness,
and quality of a particular brand are the most important factors influencing consumers’
decision making for edible oil purchases. The study highlights that buyer’s showing a
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preference towards soya bean variety and mustard oil variety. Hence the marketer can take
mileage of the present health awareness to convince the consumers to accept other variants
Giuseppe Di Vita, & et al (2013), the paper aims to know about buyer predilection
concerning extra-virgin olive oil attributes that include the area of origin, a geographical
designation (PDO and PGI), organic certification and price to be informed to stakeholders.
The aforesaid attributes make up a supplementary factor of overall perceived quality and
verify if the sensitivity of quality varies among buyers in diverse geographic areas. The
hypotheses were developed pertaining to the association between the overall effectiveness
of the product and its particular characteristics. Findings obtained from the investigation
highlights the significance of price and geographic origin both in the centre north and in
the south of Italy. Both these attributes affect consumers more than the method of
production and PDO certification. This result suggests that Sicilian olive oil not have a
strong enough standing on a national level, because of its market dispersion is small and
areas. Further, the price was the most appreciated attribute and the southern origin of olive
oil acknowledged the highest appreciation from both samples of customers. Also, it is
Drini Imami & et al (2013) the investigation examines buyer purchasing manners and a
predilection for olive oil, in a context of a weakly compulsory public and private food
safety and quality assurance system. A buyer survey was managed at retail outlets in Tirana
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and perceptions and attitudes among Albanian customers were calculated, using basic
descriptive statistics analysis to describe the reaction of the sample group under study. The
results specify that most clients recognize the quality of olive oil they consume to be very
high and tend to rely on and trust in the producers/suppliers of the product, rather than
public institutions as a guarantee of the quality and safety of olive oil purchased. Two
clusters viz, Happy and loyal comprised of consumers who know the producer as the main
indicator of olive oil quality guarantee. & Critical and quality seeking shows consumers
trust in the label with the quality of olive oil and buys from the supplier. Further, it is
identified that Albanian institutions that are to control and promoting agricultural
development and consumer quality and safety need to focus on strengthening the standards
of food safety, quality control and certification to gain Albanian consumers’ confidence on
Parras M, (2013) this paper describes the strategies that the olive oil production sector can
use to achieve greater market orientation and to identify sources of differentiation of olive
oils to design and implement a differentiation strategy that makes consumers perceive oils
as unique. The paper identifies the factors influencing consumer product choice, to design
marketing strategies that favourably influence their decisions. It is observed that olive oil
of e-commerce in business settings related to olive oil. Virgin olive oils have attributes that
make them different from other oils and fats and which are valued by consumers, such as
their positive effects on health, their characteristics in fried food, and their quality and
naturalness. The result shows that consuming extra virgin olive oil is an investment in
health seems to have been achieved for virgin olive oil and organic production methods are
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positioned based on their environmental attributes and are increasingly valued (particularly
Nadhem Mtimet & et al (2013) This article investigates the Tunisian olive oil consumer
behaviour based on selected olive oil attributes: type, taste, colour, packaging, a region of
origin, and price. The results have important implications to improve the marketing of olive
oil in the local market by focusing on key preferred attributes. Consumers were found to
prefer more extra-virgin, followed by virgin olive oil, to pomace oil. With bottled products,
olive oil manufacturers could use green coloured glass or plastic bottles to entice
consumers. Olive oil colour depends also on olive kinds and the period of fruit collection.
Contradictory to a common belief in Tunisia, the region of origin attribute did not show a
notable effect on consumers’ purchasing decisions. The results show also that Tunisian
olive oil consumers are price-sensitive and therefore any price strategy to introduce bottled
products should take into account consumers’ preferences for bulk purchase. As future
consumption behaviour using other techniques, such as the choice experiment technique,
Piccolo, Domenico (2013) The paper summarizes the Italian consumers’ predilection and
purchasing behaviour with reference to extra virgin olive oil. Specifically, a class of models
for ordinal data, namely CUB, has been studied in order to describe the importance that
respondents assign to a list of intrinsic and extrinsic attributes and the level of agreement
that consumers express with a number of statements concerning extra virgin olive oil. This
study focuses on an innovative class of statistical models, namely CUB, which can be
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applied to gain further approaching into the study of consumer preferences for EVO oil.
Based on the Italian origin, the health benefits of EVO oil and the need for not
amalgamating it with other fatty substances are items that uniformly attract the affirmative
ratings of the respondents. Thus, no clusters of consumers with varying behaviour are
identified. The organic EVO oil is more appreciated by women, younger respondents and
people that live in Central and Southern Italy. Depending on the age, level of education
and presence of children in the family, the use of EVO oil for non-conventional
preparations (such as deep frying) produces great uncertainty among respondents that
differentiates their opinion. It is favourably considered only by those who have terrible
eating habits whereas more discerning consumers (having a high level of product
knowledge, attentive to healthy food and recent food trends) are willing to pay a premium
price in order to be sure about the purchase of good quality EVO oil.
Selina T.Wang & et al (2013) this survey examined the United States consumer
perceptions and attitudes toward olive oil. It is indicated that there are opportunities for
olive oil purchasing decisions. The results prove that olive oil producers should consider
modifying packaging to clearly show best uses on the package, offer a harvest date to assist
the consumer in assessing the freshness of the oil and allow the consumer to see the colour
while still protecting the oil from light. Further, health and taste are reasons for consumers
choosing olive oil over other oils and fats. The findings show that only 25 per cent of
respondents showed that they choose other oils because they are less expensive than olive
oil, suggesting that consumers will pay more for olive oil to receive health and flavor
benefits. This survey offers insights into consumer attitudes toward olive oil provided the
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importance of health to consumers; producers examine thoroughly whether higher-quality
olive oil is healthier than lower-quality olive oil. About half of consumer’s bake with olive
oil, which may offer producers an opportunity to market olive oil as a healthy and flavorful
baking option.
Margherita Maria Pagliuca & Debora Scarpato (2013) the analysis is focused on olive
oil, given its importance for the renewed and growing interest that this product has in
nutrition, health and wellbeing. This study was conducted to identify and define sensory
characteristics of five Italian olive oils and to link these differences to consumer and
“experts” (the chefs) preferences through the application of preference mapping. This
paper’s aim is to analyze and compare consumers’ and chefs’ preferences for five Italian
olive oils with the aim to eventually identify differences in choice behaviour. The aim of
this study was to use sensory analysis to describe and analyze the preferences of both expert
(chefs) and consumer groups for the five most widespread commercial Italian olive oils. In
fact, concerning the sensory attributes, the consumers opposed flavour to digestibility, and
aroma against aftertaste. In particular, the sensory attributes which guided the consumers’
overall choice preference in oils were: digestibility and aftertaste for consumer who liked
the Bertolli and Monini oils, the aroma of oil for the consumers who liked Sapio oil and
flavour for the consumers who preferred De Cecco and Carapelli oils. The identification of
different olive oil quality attributes should make up a clear incentive for the highly
consumers.
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Mustafa Ogutcu & et al (2013) the study attempts to gain the significance of virgin olive
oil samples got from different sites (exit of malaxer, decanter and centrifuge) of different
oil production systems (2 and 3 phase centrifugation and classical press systems). Physical
(turbidity, instrumental colour and smoke point) and chemical properties (antioxidant
capacity, total phenolics and free fatty acid) and measured sensory bitterness values of the
samples. Total phenolic contents and antioxidant capacities were found to be significantly
different among the samples got from different production sites. The results show that there
were statistically significant relations between bitterness and total phenolic content of the
samples. Some physic-chemical differences exist between the VOO samples produced both
in different systems and in different points of the same production system. VOO samples
collected at the malaxer exit and decanter exit had higher levels of total phenolics,
bitterness value and turbidity than centrifuge exit counterparts. In fact, this study has shown
that because of the higher level of phenolics and antioxidant capacity found in those
samples, some health benefits through consumption of such VOO can be possible. Further,
it was shown that VOO bitterness, turbidity and total phenolics content are much-related
Noureddin Driouech & et al (2013) The study aims at discovering Albanian buyer
knowledge of and outlook toward agro-food products with principled values such as
organic, fair-trade and typical/traditional ones. Respondents were getting in touch with
accidentally chiefly in markets and other shopping areas. The main sources of information,
knowledge and approach toward agro-food products with moral values, including reasons
and motivations for buying them, purchasing channels, and opinion about prices and
willingness to pay were obtained. Results got to prove that Albanian customers have an
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optimistic attitude toward organic products. Most of the interviewed Albanian customers
know that their consuming behaviour generates environmental, economic and social
impacts. It is observed that higher price and low market accessibility are the main obstacles
that should be overcome in order to increase sales of agro-food products with ethical
values, which will bring sustainable benefits to Albanian rural areas and consumers. Most
of the Albanian consumers have a positive attitude regarding ethical products because the
greater part of them think that are healthy and ethical products mostly are produced taking
care for the environment and have not many motives related to social impacts. Further, for
Albanian consumers, ethical product, mostly is organic and local especially from farm and
respective zone; they think that they buy ethical products every day or week either in
farmers’ market or door-to-door products; higher price, low market accessibility and
education are the main hurdles that should be overcome in order to increase sales of agro-
traditional product such as extra virgin olive oil is the guideline of this thesis. The aim is
to discuss whether optional information for extra virgin olive oil influences purchasing
behaviour for extra virgin olive oil and purchase intention. The study explores the further
impact of accounting for the mean and variance heterogeneity in the distribution of
highlighting the role of the housewife with high-level school education as responsible for
both household food purchases and preparation of familiar dishes. Previous research
showed that optional information such as a country of origin, ISO certifications, the PGI
logo, carbon footprint information and polyphenol information explain significantly the
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purchasing behaviour of olive oil consumers and form purchase intentions. Thus, the
behaviour and purchasing intention, based on specific optional information in extra virgin
olive oil labels. Thus, the research concluded first that information such as a country of
origin, safety, nutrition facts, and distinctions and whether it is environmentally friendly to
characterize purchasing behaviour for extra virgin olive oil and that purchasing behaviour
Giuseppe Di Vita1 (2013) The paper's aim is to notify olive oil stakeholders about
consumer preferences regarding extra-virgin olive oil attributes, that include the area of
origin, a geographical designation (PDO and PGI), organic certification and price. The
aforesaid attributes make up an additional factor of overall perceived quality and verify if
the perception of quality varies among consumers in different geographic areas. The study
highlights the leading role that price plays and highlights how Italian olive oil consumers
Further, results show how consumers of conventional production areas, such as the
southern Italian regions, identified their local olive oil as better, while consumers from
areas not traditionally olive oil producers considered a high price to be an indicator of
quality, often purchasing the most expensive products on sale. Findings also highlight that
Italian olive oil consumers were positively influenced by an organic method of production
and PDO certification. The information derived from this study can be useful in providing
policymakers and olive oil producers with a wider knowledge of the behaviour of Italian
customers and may help them better understand future attitudes of consumers towards the
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Kevin Lane Keller (2013) a theoretical model of brand evenhandedness from the
brand. A brand is said to have positive (negative) consumer-based brand equity when
consumers react more (less) favourably to an element of the marketing mix for the brand
than they do to the same marketing mix element when it is credited to a fictitiously named
awareness and brand image (i.e., a set of brand associations). Customer-based brand equity
occurs when the consumer is familiar with the brand and holds some favorable, strong, and
customer-based brand equity are discussed, as well as areas for future research. Identifying
various dimensions of brand knowledge i.e. brand awareness and brand image. The main
aim of this article is to present a conceptual framework that would provide a useful
structure for managers developing brand strategies and researchers studying brand equity.
The article also explores some specific aspects of this conceptualization by considering
how customer-based brand equity is built, measured, and managed. In the presentation of
refine this framework and to suggest other implications for marketing schemes and ploys.
consumption of olive oil in the main producing countries. It is observed that the extrinsic
attributes of olive oil (e.g., price, origin or variety) are the most important when consumers
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face the act of purchase and ranked top and intrinsic attributes, such as colour or flavour
ranked next for consumption. Thus, most studies report a stronger role of extrinsic aspects
over intrinsic attributes. In this context, price is the major factor affecting consumer
behaviour. When the consumer is familiar with the product, the country of origin is the
most influential aspect in determining consumer purchases. Thus the aim of commercial
communication should consider not only different perceptions of the product cues but also
consumers’ image of the product. Campaign to raise awareness, image and maintain loyalty
Jue Chen (2012) the objective of this research is to investigate the various determinants
and elements which influence consumers’ purchase behaviour of organic food products in
alternatives stage, behavioural intentions stage and purchase stage) proposed a conceptual
groundwork for analyzing consumer purchase decision making towards organic food in
urban China. The four constructs–namely, product, regulatory, lifestyle and ethnocentrism
– were located in the affecting stage. The findings of this study have revealed that the
evaluation. In the valuation of alternatives stage, the pre-purchase evaluation was found to
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have a highly significant effect on behavioural / purchase intentions. The findings of this
study have revealed that Chinese consumers’ attitudes towards organic food are influenced
by the dimensions of the product, regulatory and partially lifestyle (variety seeking and
self-indulgence). Through structural equation modeling, it was revealed that all the
dimensions and their components significantly impact the behavioural purposes for the
purchase of organic food in urban China through the intervening effects of consumers’
Dekhili.S & et al (2011) The objective of this study is to evaluate the significance of origin
cues as choice criteria for olive oil and to investigate whether variations can be highlighted
in two different contexts, i.e., France and Tunisia. The study used the best-worst scaling
method to examine the samples in both countries. Thirteen attributes viz., country of origin,
a region of origin, price, brand, olive variety, producer or seller, taste, extra virgin label,
colour, appearance, packaging, quality labels and medals and organic label to identify a
selection criterion in purchasing olive oil. Based on cluster sampling method, the study
examined the effect of origin cues on olive oil choice in two countries, France and Tunisia.
The results using the best-worst method indicate that product origin attributes (country of
origin, the region of origin and olive variety) are significant determinants in consumer
preference for both samples. The findings reveal that French consumers place greater
emphasis on the country cue than the region and Tunisians place more emphasis on the
Zanoli, Raffaele and Naspetti, Simona (2011) The paper presents partial results from an
Italian study on consumer perception and knowledge of organic food and related behaviour.
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Based on the means-end chain model, link the attributes of the products to the needs of
consumers. It is witnessed that even though organic products are difficult to find and costly,
most consumers judge them undoubtedly. All consumers relate organic products with well-
being at different levels of consideration and want good, tasty and healthy products because
their most significant values are pleasure and well-being. Results show the differences exist
organic products and level of information (expertise). Reports discuss results on consumer
prices and better distribution, of course, would help to increase demand for organic
products. At the same time, potential organic consumers want good tasting products as well
packaging and organoleptic quality standards ought to be a target for organic farmers and
processors.
Dr Sarwade W.K (2011) The objectives of the study based on the brand preference
position in the market and to know the levels of brand awareness among the consumers of
edible oils. Further, the paper reveals the factors influencing the purchase decision for
edible oil and to know the purchase and consumption patterns. The results evidence that
the majority of the families surveyed during this course, the housewife is the decision-
maker for the brand and type of edible oil to be used. The important factors in decision
making are the quality of a particular brand and health consciousness. The consumers use
sunflower oil followed by soyabean, kardi, groundnut, corn & kardi blend. Further,
Branded oil is preferred than loose oil. Dhara has maximum brand awareness followed by
Saffola, Fortune, & Gemini respectively in India and Maharashtra state and Majority of the
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respondents prefer 1 litre and 5 litres package size and the respondents consume 2 – 4 litres
towards stakeholders in the olive oil industry. Through extensive reviews, five attributes
with levels viz, Type (Extra virgin, virgin, normal), origin (import, domestic), place of
purchase (shop, supermarket), taste (bitter, pungent) and price/litre (400,650,900) are
chosen for olive oil preference towards the consumer. The results show a strong choice for
domestic olive oil and small niche markets that cater to specific consumers. The study also
shows a gap between choice and actuality that needs to be approached by the stakeholders
in the olive oil industry. Many consumers choose to buy olive oil directly from farmers
they know, as they trust the quality of their products more than commercial processors. All
these factors create ideal conditions for branding, for the betterment of quality for niche
markets. The study showed that there is a high requirement for Albanian olive oil. The
majority of the respondents indicate they are willing to pay a higher price for the product.
The findings prove that by consolidating consumer preferences into product development
and marketing strategy could benefit the industry in enhancing domestic sales. Also, the
olive oil industry needs to educate and market to both current and potential consumers
Adriana Gámbaro, & et al (2010) the study aims to gather information about consumers'
perception of olive oil, using a word association technique and to compare those
perceptions with those vegetable oils commonly found in the Uruguayan market. Also, to
study whether consumers' opinion of olive oil is influenced by their consumption frequency
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of olive oil. Based on the consumer survey, through word association task, around five
types of vegetable oil: olive oil, corn oil, sunflower oil, soybean oil and rice bran oil are
performed. Report on the first four images, associations, thoughts or feelings about each of
the oil collected from the consumers. The different connections were grouped into eighteen
categories and the frequency of mention of each of them was determined for each of the
evaluated oils. The evaluated vegetable oils raised different connections in consumers'
mind, suggesting that the personal constructs behind their consumption might differ. The
results prove that Olive oil was recognized as clearly different from the other oils and was
described using categories such as pack, good quality, positive effect on health and positive
feelings.
Espejel, Joel & et al (2009) This article analyses the influence of perceived quality
measured across intrinsic and extrinsic attributes on satisfaction and consumer loyalty for
a traditional food product as with PDO (Protected Designation of Origin) olive oil "Aceite
del Bajo Aragón.". The article highlights the significance of the consumer's degree of
expertise in these associations. Further, consumers are classified based on their degree of
knowledge is the main explanatory variable of satisfaction, and loyalty of the more
sophisticated consumers are the extrinsic attributes of the product (brand name, place of
origin, images associated to the product, etc.). These verdicts develop essential managerial
implications for building a brand image for a PDO. The results have shown the existence
of a clear positive attraction of the intrinsic perceived quality (e.g., color, smell, and flavor)
on consumers' gratification and loyalty. However, we have not found sufficient testimony
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looking for sustainable competing advantages should meet consumers' quality expectations
and focus on creating value for each specific consumers group to meet their satisfaction.
Dekhili.S, d'Hauteville.F (2009) The main objective of this paper is to evaluate the image
of a region contributes to the observed quality of olive oil with a sample of French and
Tunisian consumers. This study endeavours to measure the overall impact of the usage of
the image of an olive oil-producing region and the effect of the components of this image
on consumers perceived the quality of olive oil. Two progressive experiments were
performed in two different cultural contexts. The results evidence that the image of the
products region of origin influences perceived overall quality regardless of the respondent's
nationality. Though experimental and control group allowed to continue testing the overall
influence of the perception of the products region of origin as well as the effect of the three
dimensions (natural conditions, human factors, olive variety) on the evaluation of the
observed quality of olive oil. Further, it is recognized that in France, the close connection
that can exist between variety in olive oil and local geographic conditions and Tunisia, it
could be proper to develop trust in local consumers and promoting quality control policies
Kalogeras, Nikos & et al (2009) This study focuses on the identification of Dutch
consumers' willingness to pay (WTP) for organic olive oil. The analysis and results of a
large-scale consumer study carried out in the Netherlands are presented. The study was
carried out in grocery malls in the 5 largest Dutch cities. The results suggest that WTP is
and high price, and choice for the retail merchandising of organic olive oil. Further research
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is needed to ascertain the opinions of potential consumers regarding various factors that
psychometric constructs). An enhanced research design considering the factors that impact
consumers' WTP in non-traditional olive oil markets will permit a more reliable perception
of how to market organic olive oil effectively in these countries. The results of the empirical
analysis developed in this article suggest that Dutch consumers are not familiar with
organic olive oil and its high price makes them recognize it as expensive oil. Their
purchasing purposes are intensified by their experience in buying organic olive oil, the
better quality of organic olive oil, support of the organic concept, and their choice for
Mtimet N. et al (2008) the study examines Japanese olive oil consumer behaviour based
on the attributes viz., the region of origin, price, olive oil type, taste and colour. Two models
have been considered where the price variable was introduced in its discrete form in the
first model and its linear and quadratic form in the second model. Further, consumer
segmentation was initiated based on consumption frequencies and two groups have been
identified viz., "heavy consumers" and "light or potential consumers". The results show
that the Olive oil with the Mediterranean or Tunisian origin has higher possibilities to be
chosen than Italian or Spanish one. Japanese consumers prefer a green with mild taste olive
oil. It is observed that, concerning olive oil type, results show that refined olive oil has
more reasonableness to be chosen than virgin or extra-virgin one, indicating low awareness
of Japanese consumers about olive oil. The price variable estimates have shown a convex
utility curve symbolising a decrease in consumers' utility when price increases until a
maximum price. Also, consumers' utility increase shows that olive oil is considered as a
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luxurious product and the consequence of the selected variables in Japanese olive oil
consumer' choice.
Luisa Menapace & et al (2008) the paper investigates the impact of geographical origin
labels on consumers' preferences. The choices of Canadian consumers for extra virgin olive
oils marketed with country-of-origin labels (COOL) and geographical indications (GIs) are
production occurs), COOL and GIs impacts of these two forms of geographical origin
labels are individually identified. It is witnessed that within the context of high-quality
value-added products such as extra virgin olive oil, consumers value both COOL and GI
labels. But, consumers with positive preferences and willingness to pay, Canadian
taste heterogeneity among consumers, we partition the sample based on consumers' choice
of shopping location and ascertain that different consumer groups vary to a large degree in
Trudie Michels (2006) The main purpose of this study was to understand the role that
olive oil plays in the lives of olive oil consumers in Western Australian and to explore how
they think and perceive about olive oil. Descriptive research taken for the study and
qualitative research approaches were utilised, using focus groups, made up of both regular
and infrequent olive oil users, to gain penetrations into how and why consumers use olive
oil. The findings of this study imply that olive oil has a selection of uses and plays a variety
of roles in the lives of participants. All participants identified, to one degree or another,
regarding the basic culinary uses of olive oil and its health benefits. The health and taste
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attributes of olive oil were key reasons for regular use, and symbolic factors including self-
image and the desire for an idealised lifestyle acted as further rationale for regular users.
The verdicts also recommend that although olive oil is described as a single homogenous
product by consumers, two applications for olive oil exist, one for cooking and one for
eating. Further, various marketing strategies, pricing tactics and promotional approaches
highlight the need to use each oil separately and as a distinguished product.
Athanasios Krystallis & Mitchell Ness (2005) the objective of the study describes the
bottling material and price) olive oil brands. Stratified random sampling research is used
to illustrate and analyse consumer choices and Means-end Chains (MEC) analysis survey
adopted for the advancement of conjoint profiles of the consumers. The testimony of
different consumer segments in terms of this importance and the development of their
ethnocentric, innovators, average consumers and organic fun. The findings reveal the
level of the quality schemes under investigation are closer to the sample's average than for
any other cluster. Concerning the choice simulation results, for the overall sample, the
organic brand with HACCP is preferred to the PDO brand with HACCP, while both
profiles are preferred to the common olive oil with the country-of-origin information.
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Krystallis.A (2005) The present survey attempts initially to develop the cognitive profile
Moreover, it identifies Greek olive oil market clusters involving a combination of product
quality attributes and reviews the potential of each cluster to establish purchaser of quality
differentiated olive oil brands (objective b). Moreover, the study statistically tests and
achieve its objectives by performing both qualitative and quantitative research. During the
former, the Means-End Chains (MEC) methodology is used to distinguish olive oil quality-
conscious consumers' purchasing motives and their importance related to different quality
attributes, thus fulfilling the first objective. In the latter phase, label and ISO/HACCP
certification were recognised by consumers as quality attributes rather than simply product
characteristics connected with a portion of "safe" food. Also important for consumers to
found to be the "glass transparent bottle," because it adds a distinctive quality image to the
product.
Research Gap
Extensive literature study on Consumer behaviour aims to gain in-depth knowledge on this
arena. It explores the scope of examining the buying behaviour and satisfaction of consumers based
on two different approaches i.e. induction and deduction approaches. It is observed that a deductive
approach is employed by identifying the existing theory and relationship among concepts of
Buying behaviour and its human psychology based on judgments. An inductive approach is
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developed from the observations of the empirical reality of Brand preference towards Virgin edible
oil, buying behavior and satisfaction level infers on the implication of the research. Indian context
is limited in analyzing the importance of Virgin oil preference and hence it should be pinpointed.
Further, these approaches are determined to collect qualitative and quantitative data on the
A comprehensive study on consumer perception towards virgin edible oil paves the way to
know the real outcome of the buying behaviour. The present study will be extended to allure its
research activity in the behavioural phenomena which aids to know the buyers' satisfaction level.
Most of the reviews have made its theoretical and empirical studies of consumer buying behavior
concerning Virgin Edible oil preference. It is also important to extend studies on other sources of
awareness on various edible oils and their brand preference towards purchase intention and
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