CPWD Maintenance Manual 2019

423/1563
G-28011/113/2022-IAB
634850/2022/IAB
Scanned by CamScanner
424/1563
G-28011/113/2022-IAB
634850/2022/IAB
GOVERNMENT OF INDIA
CENTRAL PUBLIC WORKS DEPARTMENT
MAINTENANCE MANUAL
2019
Published under the Authority of Director General, CPWD, New Delhi

425/1563
G-28011/113/2022-IAB
634850/2022/IAB
426/1563
G-28011/113/2022-IAB
634850/2022/IAB
INDEX
CHAPTER PAGE NO.
1. MAINTENANCE
1.1 Objectives 1
1.2 Maintenance Services 1
1.3 CPWD Citizens Charter 2
1.4 Means of Effecting Maintenance 2
1.4.1 Repair Estimates 2
1.4.2 Service Centre 2
1.4.2.1 Complaint Register 2
1.4.3 Modalities of Maintenance 2
1.4.3.1 Through Directly Employed Workers 2
1.4.3.2 Through Contracts 3
1.5 Register of Buildings 3
1.6 Safety of Buildings 3
1.7 Cleanliness in the Colonies 3-4
1.8.1 Service to be Attended by Local Bodies and CPWD 4
1.8.2 Services to be Provided by Different Disciplines of CPWD 4
1.8.3 Services not Within the Purview of CPWD 4-5
1.9 Monitoring of Maintenance 5
1.10 Encroachment 5
1.11 Essential Staff Quarters 5
2. ANNUAL ACTION PLAN AND RATE CONTRACT SYSTEM
2.1 Annual Building Survey and Program for Repairs 6
2.2 Annual Action Plan 6
3. SERVICE CENTRES 7-8
3.1 Online Maintenance Service (cpwdsewa) 8-11
3.2 Disposal of Dismantled Material 11
3.3 Maintenance Stores 11
3.4 Occupation / Vacation of Premises 12
3.5 Review of Performance of Service Centres 12
3.6 Tasks to be Performed by Various Officers 12
3.6.1 Task of JEs/AEs (also applicable to SO(H)) 12-14
3.6.2 Task of Executive Engineer (also applicable to DD(H)) 14 -15
3.6.3 Task of Superintending Engineer (also applicable to DOH/Addl.DOH) & 15
Chief Engineers
4. DAY TO DAY AND ANNUAL REPAIRS
4.1 General 16
4.2 Day to Day Repairs 16
4.3 Annual Repairs 16-17
4.4 Register of Periodical Repairs 17
4.5 Major Complaints 17
427/1563
G-28011/113/2022-IAB
634850/2022/IAB
5. SPECIAL REPAIR 18-20

6. ADDITIONS / ALTERATIONS / UPGRADATION
6.1 General 21
6.2 Addition/Alteration Works in GPRA Building 21
6.3 Up-gradation Works 21-22
6.4 Energy Efficiency Measures 22
7. PREVENTIVE MAINTENANCE
7.1 General 23
7.2 Periodical Checks 23
8. HORTICULTURE MAINTENANCE
8.1 General 24
8.2 Receipt, Recording and Attending of Complaints 24
8.3 Categorisation of Works 24
8.4 Norms 24
8.5 Survey and Inspections 24
8.6 Works Programming 25
8.7 Monitoring and Control 25
8.8 Register of Works Undertaken under Special Repairs & Up-gradation 25
9. MAINTENANCE OF VIP RESIDENCES
9.1 Additions / Alterations 26
9.1.1 Constructions in Lutyen’s Bungalow Zone Area, New Delhi 26
9.1.2 Upgradation and Addition/Alterations of Bungalows in LBZ 26
9.2 Furniture / Furnishings 27

9.2.1 Maintenance of Furniture 27-28
9.3 Security Works 28
9.4 Arrangements for Functions at VIP Residences / Govt. Functions 28-29
9.5 Powers to CPWD Officers 29
10. ENCROACHMENT
10.1 Responsibility for Detection/Removal of Encroachments 30-31
10.2 Removal of Encroachments on Public Land 31-32
10.3 Role of Local Bodies in Prevention of Encroachment 32
10.4 Government Instructions to Local Bodies 32
11. COMPREHENSIVE MAINTENANCE
11.1 Comprehensive Maintenance 33
11.2 Scope of Outsourcing Work 33
ANNEXURES 34-76
428/1563
G-28011/113/2022-IAB
634850/2022/IAB
CPWD Maintenance Manual 2019
CHAPTER 1
MAINTENANCE
1.1 Objectives
Building Repair and Maintenance is work undertaken to keep, restore or improve the
facilities of a structure or building which include housekeeping, civil, E&M services, horticulture
and landscaping to keep the structure/building in good conditions and in currently acceptable
standards to sustain its utility and value.
The objective of maintenance is: -
(i) To ensure safety of the occupants or the public at large.
(ii) To preserve building and services, in good operating and habitable conditions.
(iii) Where so required to upgrade, renovate, rehabilitate, or retrofit the facilities to
improved specifications and standards.
1.2 Maintenance Services

CPWD maintains Central Government assets whose ownership is vested with the Ministry in
charge of Works (Presently the Ministry of Housing & Urban Affairs) and or from funds reflected
in its Demand of Grants. It also maintains, at the option of the owning entity and the
Department, assets from the funds provided by respective organisations. CPWD takes up
maintenance of assets and buildings not constructed by CPWD on the approval of authority
prescribed in CPWD Works Manual. Wherever CPWD is called upon to maintain such works,
following steps may be taken:
(i) Detailed inspection may be carried out of the building and services from safety and
maintenance view, record kept of the defects and deficiencies, and brought out in
the notice of the client in the preliminary estimate with photographs/videos.
(ii) The client may be encouraged and advised to enter into MoU of a longer period say 5 to
10 years for taking up its original works also.
(iii) Structural defects endangering safety to the occupants or the public at large must be
taken up as the first priority.
(iv) Method of comprehensive outsourcing of repair and maintenance should be adopted.
In case, the method is not adopted, approval of CE/ADG should be taken.
The repair works are classified in under mentioned categories:
1. Day to day repairs/service facilities
2. Annual repairs including preventive maintenance
3. Special repairs
In addition to above the following works are also executed as per guidelines prescribed by
Government of India.
(a) Additions and Alterations Works in the buildings
(b) Upgradation (including Retrofitting and Aesthetic Improvement)
(c) Supply & maintenance of furniture & furnishing articles for Ministers, MPs & Judges
of Supreme Court & High Court & other VIPs in Delhi.
1
429/1563
G-28011/113/2022-IAB
634850/2022/IAB
1.3 CPWD Citizens' Charter

The Citizens' Charter is placed on the website of the department. The charter shall be
prominently displayed in every service centre and office.
1.4 Means of effecting maintenance
1.4.1 Repair estimates

These shall be essentially prepared and sanctioned by the competent authority as per
CPWD Works Manual/Delegation of Financial Powers.
1.4.2 Service Centre

CPWD has a net work of Service Centres in various Govt. Colonies/ Office complexes as
well as web-based portal cpwdsewa.gov.in for receipt and disposal of maintenance complaints.
1.4.2.1 Complaint Register

All complaints received at the Service Centres are noted in physical form of complaint
register or online system and then passed on to respective workers through specific
registers/logbooks.
1.4.3 Modalities of maintenance

The maintenance works are undertaken through one of the following:-
(i) Work Charge Staff
(ii) Through Contracts, further classified as:
(a) Contracts for specific works
(b) Comprehensive Maintenance
Whether the work should be carried out through contract or own work force shall be decided
by the Engineer in Charge based on the resources available.
1.4.3.1 Through directly employed workers

Departmental workers: Departmental workers are under work charged establishment
as their pay, allowances etc. are directly charged to the maintenance work. The existing norms
for civil, electrical and horticultural staff employed on maintenance work are given in Annexure
5. Such staff is primarily meant for day to day maintenance.
Where in a subdivision the distance between the farthest buildings is more than 16 K.M.
and where not less than 75% of the property is uniformly scattered over large area, 25% weightage
may be allowed to all categories of work charged staff over the above yardstick. Engineer-in-
charge shall deploy staff judiciously in Rashtrapati Bhawan as no yard-stick i s prescribed for
i t s maintenance.
The employment of new work charged staff shall be governed as per the directions and
guidelines issued from time to time by the MoHUA/CPWD.
There is a complete ban imposed by the Government on engagement of casual labour
through Muster Roll (and through Hand receipt, Work order or in any other form). Therefore, no
casual labour should be employed in any form and the directions/guidelines issued by
MoHUA/CPWD from time to time shall be followed.
2
430/1563
G-28011/113/2022-IAB
634850/2022/IAB
1.4.3.2 Through contracts

The annual repairs, Special repairs and Retrofitting and Upgradation works are
generally carried out through individual contracts or outsourcing of comprehensive
maintenance.
1.5 Register of Buildings

(i) Every division shall maintain a Register of buildings in the prescribed format (at
Annexure- 16) upto date. The Executive Engineer shall certify to that effect at the end of
every financial year ensuring that necessary additions in the area and cost in structures
are made up to date.
(ii) The Superintending Engineer/Chief Engineer during his inspection of the Division Office
should examine this register to verify that it is being posted and maintained up to date.
On similar lines, garden Register will be maintained by Horticulture indicating there in
the original works, addition and alteration works and special repairs.
(iii) Record shall be kept of the quarters upgraded as per the norms of the MoHUA both
online and in physical form. The intimation of the quarters upgraded shall be submitted
to the Director of Estate and the Superintending/Chief Engineer.
1.6 Safety of Buildings

(i) All Buildings/structures borne on the Register of Buildings are required to be inspected
twice a year by the Junior engineer/Assistant Engineer in-charge to ensure that the
building/structure is safe for use. In case of electrical and other installations, the Junior
Engineer (Electrical)/Assistant Engineer (Electrical) should inspect the same and
record a certificate to that effect.
(ii) In case of any deficiency found in the structure/installation necessary report should be
made to higher authorities. The Executive Engineer should inspect it immediately and
further action taken to remedy the defects. The Divisional officer will also inspect
important buildings /Gardens once a year. He shall bring it to the notice of his
Superintending Engineer/Chief Engineer, cases where he has reasons to doubt the
structural soundness of any building/structure/installations and the latter will take such
action, as he considers necessary.
(iii) In case of any deficiency found in the important buildings like Prime Minister's house,
Cabinet Minister's House, Vice-president's House and houses of other V.I.Ps, report
about unsafe condition of the house should always be sent to the Chief
Engineer/ADG/DG, who will send it to the Department /Ministry concerned directly or
through the Ministry with his recommendations and proposals for repairs, if any for
disposal of the building or proposal of demolishing such unsafe structure. ). Action for
survey report and demolition of such buildings should be taken as per provisions of
CPWD Works Manual.
(iv) Once decided to demolish, Electrical and Horticulture wings should be informed to stop
its maintenance.
1.7 Cleanliness in the Colonies

Cleanliness shall be maintained in the colonies and ensured that malba is collected from
the work place and deposited at suitable identified spots, where residents/users do not throw
garbage on it. Suitable provision will be made for disposal of malba on continuous basis and not
allowed to accumulate / pile up. The arrangements of green and blue dust bins shall be made
3
431/1563
G-28011/113/2022-IAB
634850/2022/IAB
as per the standard norms. The arrangement for disposal of C&D waste shall be made
separately. Wherever compost pits or organic waste converters are installed, it shall be
ensured that the same are functional on regular basis and manure obtained from them is
utilised properly.
Any leakage from the water supply line, sewers or water supply line noticed in the
colonies will be repaired immediately. It shall be ensured that sewer lines are not laid over water
supply lines and are not in close vicinity due to which there is any chance of getting sewage mixed
into potable water.
Water will not be allowed to stagnate on the roofs, courtyards, roadside or any other
place. It shall be ensured that before rains, all roofs, drains and rain water harvesting filter
media are cleaned properly. All precautions should be taken to keep the colonies neat and
clean. In case unhygienic health hazardous conditions are noticed in the portion of
areas/service maintained by local bodies, the same will be reported to them and pursued for
action. Over head tanks will be provided with lockable covers and Mosquito proof couplings.
The occupants will be advised against storage of water in coolers not in use and apply
Mosquito repellents in the Cooler's pads etc. to check spread of Malaria.
1.8.1 Services to be attended by local bodies and CPWD
Till services are not handed over to the local bodies, the same will be maintained by
CPWD. Even where the bulk services are not taken over by the local bodies, regular
sweeping of roads/ paths and common areas like lawns, parks and back lanes will be carried
out by CPWD. All efforts shall be made to hand over the services to be maintained by the
local bodies to them as early as possible.
1.8.2 Services to be provided by different disciplines of CPWD

So long as the bulk services in a colony are not handed over to the local bodies and
they do not even discharge their responsibilities of cleaning the areas, the Civil wing of
CPWD will arrange the cleaning of back lanes, roads/paths and storm water drains. The
electrical wing of CPWD will ensure proper maintenance of electric sub stations, feeder
pillars, pump rooms etc. Cleaning of lawns, parks and hedges will be the responsibility of
Horticultural wing of CPWD. In case of flooding of the area civil wing of CPWD will take action
when bulk services are maintained by the department.
In many Govt. colonies bulk water supply is received by CPWD from local authorities at
one point in the colony, say underground sump and then it is distributed through overhead
distribution tank to different houses. The pumping of water to overhead tank is done by
Electrical Wing of Department. The valves in various distribution lines upto a distance of 50
metre from overhead distribution tank/ pump house will be operated and maintained by
Electrical wing of the Department along with pumps and associated equipments. Civil wing
will be responsible for disinfection of stored water before distribution and regular cleaning of
OH Tank/ U. G. Sump and also metering of water released /supplied.
1.8.3. Services not within the purview of CPWD

Under mentioned important services do not come under the category of maintenance of
non-residential buildings and its services and hence not rendered by CPWD.
(i) Housekeeping -It is distinctly different from building maintenance. It includes day to
day cleaning/scavenging of the areas, which is arranged by user Department.
According to Govt. guidelines Coordination Committee is formed by user
4
432/1563
G-28011/113/2022-IAB
634850/2022/IAB
Departments in case more than one Department/Ministry is located in an office

complex and such services are arranged by Coordination Committee.
(ii) Maintenance of Fire Extinguishers -Whereas maintenance of Fire detection and fire
fighting equipment/services is within the purview of CPWD, maintenance and filling
of fire extinguishers installed at various locations in the building is the responsibility
of user Department.
(iii) Security of building Security of the building is the responsibility of user
departments, which is discharged by them directly or through Ministry of Home
Affairs.
(iv) Pest control.
(v) Monkey menace.
However in case of GPRA / residential buildings sweeping, cleaning, mopping of common

areas e.g. staircases, lift lobbies, corridors, terraces etc. shall be the responsibility of CPWD civil wing.
1.9 Monitoring of maintenance

For effective maintenance and achieving d e si r e d client satisfaction, monitoring of t h e
maintenance complaints shall be done at various levels. These measures are detailed in a
subsequent chapter.
1.10 Encroachment
The role of the CPWD dealing with encroachments is detailed in a subsequent chapter.
1.11 Essential staff quarters

There are essential staff quarters attached to the Service Centre for allotment to the staff
responsible for maintenance of the area. Allotment of these essential staff quarters is governed by
"Allotment of Government Residences (under the control of Central Public Works Department)
Rules, 1981" or as modified from time to time by the directorate. Allotment of these quarters
can be done by the Executive Engineer (Civil or Electrical). Distribution of essential staff
quarters between civil and electrical will be decided by the Chief Engineers/ADGs. An overall
view will be taken while allotment to earmark the essential staff quarters at various Service
Centres to different tradesmen/officers to ensure that services of all trade officials in different
grades but eligible for allotment of quarters is available at the time of emergency. As per
allotment rules, the tradesmen/officers will be required to attend emergency complaints, not only
at the Service Centre where they have been housed, but anywhere within the division, circle or
zone. The rules have to be followed strictly and quarters have to be got vacated from the
occupants, who otherwise becomes ineligible on account of transfer to non-essential areas.
Seniority of trades-men and officers will be maintained division level (civil division and in case
civil division not available, electrical) for allotment of essential staff quarters. The rules of
deducting the license fee as per the guidelines of Director of Estate shall be followed.
5
433/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 2
ANNUAL ACTION PLAN AND RATE CONTRACT SYSTEM
2.1 Annual Building Survey and Program for Repairs

Before the calendar year is completed a survey of the buildings as per the Register of
Buildings or otherwise maintained, should be conducted to identify works of repairs, addition
and alteration, and upgradation works required. The Report of the Junior Engineer/Assistant
Engineer on the Annual Survey of the buildings should highlight defects of structural nature in
the buildings which require personal investigation of the Executive Engineer.
Special repairs required to eliminate leakage and dampness in buildings should be given
priority and completed before the monsoon. As far as possible it should be ensured that all
other repair works both Civil and Electrical are completed before finishing works are taken up.
In case, works are not taken up comprehensively, Executive Engineer/ DDH of respective
discipline shall inform others regarding the works being taken up e.g. works taken up by Civil
will be informed to electrical and horticulture and similarly by others to civil.
2.2 Annual Action Plan

The Annual Action Plan indicating the activities of all disciplines shall be prepared
considering the fund availability, likely to be made available. The priority of works shall be
decided based on the urgency and safety of works as per the fund availability. The Plan shall
be approved by the Superintending Engineer/Chief Engineer. The Plan shall be reviewed by
the Superintending Engineer/Chief Engineer quarterly based on funds availability and
requirements. Addition or deletion of activities can be made accordingly by the
Superintending/Chief Engineers.
6
434/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 3
SERVICE CENTRES
Service Centres shall manage and dispose the complaints lodged online at cpwdsewa
Web portal by the users of CPWD maintenance services. For lodging complaints, the allottees
could also take assistance of 24X7 Call Centre for which toll free telephone numbers are
displayed at each of the Service Centre.
A Junior Engineer/ Sectional Officer/Assistant Engineer is in-charge of a service centre
related to their respective disciplines viz. Civil, Electrical or Horticulture. As far as possible,
Service Centres shall be combined to cater to the services related to civil, electrical and
horticulture disciplines. The service centre shall be attended by a JE / SO (Horticulture)/ AE /
ADH every day and by an EE / DDH at least once a week in general and twice a week where
the service centre caters to maintenance needs of VIP residences.
The complaints received through cpwdsewa Web portal are downloaded by respective
Service Centre and allotted online to workman (mason, carpenter, painter, sewer-man, wire-
man, beldar, khalasi etc.), who could be departmental or engaged through an outsourcing
agency. The printed slips of allotment with details of complaint and the complainant are handed
over to the worker concerned for getting the needed materials issued from the Service Centre
Store and attending to the complaint.
The responsibilities of the Service Centres are as under:
Maintenance of premises including the services within it is detailed as under:

(i) (a) Water supply system from underground water sump/ tubewell, if maintained by CPWD
or ferrule connection (as the case may be)
(b) Electric supply from electric meter onwards and all
(c) Garden features maintained by CPWD
(d) Drainage upto first manhole from appurtenances within the premises
(e) Storm water drainage upto first exit point beyond premises at ground level
(f) Other services in the premises
If there is any complaint pertaining to above, the allottees are required to lodge the
same on cpwdsewa Web Portal which may be direct or the services of call centre, if any,
could be availed on 24 x 7 basis.
(ii) Bilingual notice shall be placed at prominent place in the service centre indicating the
following:
(a) Jurisdiction of the service centre
(b) Working hours of the service centre
(c) Services available after working hours
(d) Complaints related to premises can be lodged on 24X7 basis at
(a) Toll Free telephone number 18002664499, 1800114499 (at time of publication).
(b) cpwdsewa Web portal address http://cpwdsewa.gov.in
(e) Time and days of the week on which the EE/SE/CE shall be available at the service
centre to hear grievances
(f) Name, telephone Nos. (official and residential) and e-mail addresses of the
CE/SE/Director (Hort), EE/DDH, AE/ADH/JE/SO(H)
7
435/1563
G-28011/113/2022-IAB
634850/2022/IAB
(iii) Service centre shall have bilingual notice at prominent place indicating up gradation
works as may be admissible in each type of quarters.
(iv) It shall be the endeavour of the Service Centre:
(a) To assign the related worker and attend all the minor and emergent complaints
(i) Of normal nature within 24 hours of lodging but during working hours.
(ii) Of emergent nature within 1 hour of lodging but during working hours.
(b) Classify complaints as emergent/ minor/ major and for major complaints, assign the
timeframe for its attendance.
(v) Officers at all levels shall carry out regular as well as surprise inspections of some of the
complaints to check whether these have been attended satisfactorily. It shall be ensured
that all repairs and other works are carried out as per the specifications both for works
done departmentally and also through contracts. Wherever the quality is not found up to
the mark after inspection, the same shall be got redone.
3.1 Online Maintenance Service (cpwdsewa)

For monitoring of complaints related to maintenance of assets being maintained by CPWD,
the cpwdsewa portal is being operated. Each service centre has been given ID and password to
login-in to the system. The cpwdsewa portal has four main modules.
(A) Resident’s Module

Under this module, an occupant can lodge complaint in respect of residential or non-
residential buildings being maintained by CPWD either by taking assistance of 24 x 7 Call Centre
service or by directly logging into cpwdsewa portal. The type of complaints can be selected
after logging into cpwdsewa website from the drop down menu shown at left panel of the
screen.
The complainants using cpwdsewa portal can select a residential quarter or non-residential
building through multiple options e.g. house details, service centre, building name, general search
or one's own mobile number as per their convenience. They can also view the detailed list of
complaint types in respect of Civil, Electrical and Horticulture all. Against a specific complaint
lodged, the residents are allowed to choose their preferred day and time for complaint
attendance. Upon submission of needed details, the confirmation screen appears with the
Unique Complaint Number, which is auto generated by the system.
The status of a previously lodged complaint can also be known online through multiple options
e.g. direct by giving complaint number or by selecting particulars of building/quarter and then the
specific pending complaint. The residents can also get the complaint history in respect of their
particular quarter during a specified period.
The SMS are generated and sent to the registered mobile of the user at various stages
namely making the complaint lodging i.e. immediately after the complaint is lodged, the complaint
is assigned to the worker and when the complaint is attended. The user has also been given the
option to submit their feedback via SMS. Once the complaint gets attended by the respective
CPWD Service Centre, the resident is asked to give feedback in three different modes as under:
A. Satisfied with the work done;
B. Not satisfied with the work done; and
C. Attended but claimed to be not attended by the Allottee.
8
436/1563
G-28011/113/2022-IAB
634850/2022/IAB
This feedback is taken automatically through an SMS responded by an user in response to

SMS reporting complaint compliance. If not satisfied with complaint compliance, the user has
option to re-activate the complaint through Call Centre. Against a re-activated complaint, the
worker is required to re-visit and attend the complaint to the satisfaction of the user.
(B) Service Centre Module

This module is created for looking after the complaints handled at the operational level i.e.
Service Centre. Each service centre is owned by Junior Engineer/Assistant Engineer and has
been allotted a Login ID and Password and when logged-in, it shows online numerical abstract
of registered complaints assigned and remaining to be assigned to workers for that Service
Centre. This is displayed to all three discipline officers ( i.e. Civil, Elect & Hort) in regard to all
complaints under that Service Centre. The analysis for benchmarking can also be done for the
complaints lodges for selected period.
(i) Responsibilities of the Service Centre:
(a) Complaint Entry - Wherever Call Centre Service is not yet activated and/ or where
complaints are directly received, these are required to be entered online at the
designated service centre. For this purpose, Data Entry Menu is used by Service
Centres. There is a provision for lodging single or multiple complaints in the system.
Wherever Call Centre service exists, this menu is exceptionally to be used by the
service centres.
(b) Workers' List Update: Updated list of workers of a particular service centre is used
online both for marking their attendance and assignment of complaints by concerned
Junior Engineer/Assistant Engineer. It shall be ensured that the list is updated from
time to time whenever required.
(c) Keep Database of Service Centre Updated:
(i) In respect of quarters under the maintenance under its jurisdiction.
(ii) Adding/updating the workers list,
(iii) Change the password,
(iv) Service Centre profile,
(v) List of respective maintenance officers, their contact numbers
(vi) Information related to allottees.
(d) Updation of Complaints
Soon after the complaint is registered, worker is assigned, the and complaint reported
as attended an online update is done on a REALTIME basis by JE/AE for one's
own discipline (i.e. Civil, Elect or Horticulture) . This is done by selecting the various
options like:
(a) Assign Complaints;
(b) Attend Complaints;
(c) Convert Complaint to :
• Disowned by Allottee;
• Major Complaint;
• Non-CPWD Complaint;
• Door Found Locked-1;
9
437/1563
G-28011/113/2022-IAB
634850/2022/IAB
• Not Admissible Complaint; and

• Periodic/Upgradation Complaint,
Non updating of status on a REALTIME shall be the responsibility of incharge of
the service centre.
(ii) MIS Reports
Service Centre has been empowered for its own jurisdiction through the cpwdsewa to
generate MIS reports in different formats for monitoring and taking corrective actions by
the engineers/horticulture officers incharge of maintenance. These MIS reports include:
(a) Reports Related to complaints
(i) Lodged, pending & disposed off
• On a particular day
• During a specific period
(ii) Pending for more than specified number of days,
(iii) Numerical abstract
(iv) Status Report
(b) Residents' Feedback Reports categorizing as:
(i) Satisfied with the work done
(ii) Not Satisfied with the work done;
(iii) Attended but claimed to be not attended by the Allottee; and
(iv) Delay in assigning
(c) Reports Related to Workers
(i) Assignment, pendency and disposal of complaints.
(ii) Attendance Report for a specified period.
(iii) Attended but reported by user as unattended.
(d) List of houses
(i) Repeatedly lodging same complaints beyond a specified number of repetition.
(ii) Vacated, occupied during a specified period
(iii) With period of vacation/ occupation history
(iv) Occupation/ vacation report. Duplicate, if needed, at any time
(e) Non-CPWD complaints identified helps in analyzing the number of complaints
received which do not pertain to CPWD vis-à-vis the total complaints received.
(f) Comments of senior officers on the disposal of complaints
These MIS reports available on the cpwdsewa are self-explanatory.
(iii) Bulk conversion to Major Service Requests
Bulk conversion of the normally registered complaint to major complaint and their bulk
disposal can be updated by the service centre in-charge through Bulk Updation option
available in the system. Time to time MIS reports are to be generated to review the
pendency of major complaints for appropriate taken at appropriate level within CPWD.
(iv) Inventory of Items Issued Quarter wise
The AE/JE in charge of maintenance of residential accommodation shall maintain and
update list of inventory items issued for a particular house and generate reports for the
same.
10
438/1563
G-28011/113/2022-IAB
634850/2022/IAB
(C) CPWD Management Module

This module is to provide access to monitor pendency and attendance of complaints. The
officers can securely log in the system by using their own Login ID and password. A
Dashboard is displayed to CPWD officer as the first Welcome Screen. This indicates Live
and online information regarding registration, pendency and disposal of all minor & major
complaints.
Reviewing and recording comments against any of the minor or major pending complaints
pertaining to all or any of the disciplines viz Civil, Electrical and Horticulture is permitted to
concerned CPWD officer with options available in cp wdse wa. There are various sub-menus
under this menu where the officers can generate various reports for their monitoring.
Benchmark reports are also generated as per colour coding in respect of complaints
attended during the specified period in respect of minor as well as major complaints. Feedback
reports can be generated for all service centres for a specified period for further analysis by the
management.
cpwdsewa software also periodically generates MIS reports and automatically sends
through e-mails. These MIS reports are to be regularly received by the respective officers on
daily basis for smooth and effective maintenance management.
(D) Call Centre Module

The call centre on 24 x 7 basis receives all the complaints via toll free numbers. At the call
centre, there is a facility of receiving calls and lodging the complaints through the same website
http://cpwdsewa.gov.in on a Real-Time Basis.
After the complaints are lodged by the Call Centre on to the website, it is attended by the
respective service centre. Consequently upon attendance of the complaint, the call centre takes
feedback of such attended complaints telephonically to assess the satisfaction level of
occupants and assess the efficiency of CPWD team. The feedback report is generated as MIS
report which can be seen by respective JE/AE and other officers concerned.
3.2 Disposal of Dismantled Material

Maintenance is a continuous process and lot of dismantled material is generated in this
process. Dismantled material shall not be allowed to be accumulated in large quantity or for
long period. Survey report of the unusable dismantled material shall be prepared in each
quarter or earlier as required.
3.3 Maintenance Stores

JE/AE shall prepare in March/September every year a statement showing the items and
quantities of stores required by/ surplus at the Service Centre under his charge during the next
six months. The Executive Engineer/Superintending Engineer/Chief Engineer shall review it
quarterly and ensure availability of stores. Procurement action shall be broadly classified as
below:-
(i) Items like bricks, aggregates, sand, paints, distemper, cement paint, sanitary fittings, GI, CI
and SCI pipes valves, glass panes etc. shall be procured by the Divisions concerned at convenient
periodical intervals. If such materials are available in GeM, they shall be procured through GeM
portal only.
11
439/1563
G-28011/113/2022-IAB
634850/2022/IAB
3.4 Occupation / Vacation of premises

CPWD is the custodian of a large number of Government residential and non- residential
accommodations. The Directorate of Estates is responsible for allotment of Government
accommodation. Due care has to be taken by Jr. Engineer / Assistant Engineer that vacant
accommodation is reported to the Directorate of Estates at the earliest. Vacation report of the
residences/ office space is to be intimated online through cpwdsewa to Directorate of Estates
by in-charge of Service Centre immediately of its vacation along with intimation to AE (Elect)
and also to Executive Engineer (Elect) and DD(H) through e-mail to take proper care of the items
pertaining to them.
Executive Engineer shall also mention every month to the Directorate of Estates about the
quarters that are not yet occupied. Period / date of vacation of these quarters during the month
will be intimated to Directorate of Estates.
There is a provision of white-washing / distempering/ plastic emulsion (as per admissibility)
on change of tenancy. Executive Engineer should ensure that within the limited time available,
the Governments' premises are given required periodical repairs on change of tenancy. Junior
Engineer/Assistant Engineer (Civil) will send a copy of Vacation Report of premises to
Assistant Engineer (Elect.) through e-mail and also to the Directorate of Estates, indicating
clearly the repairs required to be carried out in the premises on change of tenancy and time
likely to be taken. The Assistant Engineer (E) shall also inform the Assistant Engineer (Civil), if
he has any proposal to carry out electrical works in the premises during the change of tenancy.
This helps Directorate of Estates in making allotment offers to the allottees accordingly.
The work of white washing, colour washing, painting etc. and items of inevitable repairs to the
building (other than additions / alterations ) shall be taken up immediately upon vacation without
waiting for the allotment of the residence to the new incumbent. In case upgradation works are
to be carried out, they shall also be taken up simultaneously.
3.5 Review of Performance of Service Centres

The performance of Service Centres shall be reviewed by all officers incharge of
maintenance upto ADG level periodically so as to make functioning of the Service Centres
more responsive to the needs of allottees. The Superintending Engineers/Chief Engineers in
respect of each Service Centre under their charge shall review at least quarterly to ensure that
the shortcomings noticed in earlier review are attended and system is improved.
The ADGs shall also review the service centres through cpwdsewa and otherwise as decided by
them from time to time.
3.6 Tasks to be performed by various officers

Duties and responsibilities of various functionaries in the department are prescribed from
time to time by the Directorate. The important tasks to be performed by various officers in
charge of the maintenance for satisfactory performance are indicated as under:-
3.6.1 Task of JEs/AEs [also applicable to SO(H)/ADHs]

(i) The Junior Engineer / SO(H)/AEs/ADHs will display the time chart of his/her
availability at the service centre and shall be available for deploying the workers
well in time, meeting the allottees and monitoring of complaints.
12
440/1563
G-28011/113/2022-IAB
634850/2022/IAB
(ii) The JE/AE/SO/ADH shall make it a point to review the complaints received through
cpwdsewa at least once a day. The JE/AE shall invariably carry out personal
inspections of 25% of the complaints attended to every day to ensure that the work
has been carried out satisfactorily. This check shall cover all trades and all workers.
A remark regarding his observations on his personal inspections shall be recorded in
the cpwd sewa against the complaints checked by him. If the work has not been
carried out satisfactorily, suitable instructions shall be given to the workers for
rectification of the defects.
(iii) While reviewing the complaints online, JE/AE/SO/ADH shall examine if there are
complaints of a repeated nature from the same house. Such complaints shall be
personally investigated by the JE to examine if there is any slackness on the part of
the workers.
(iv) Complaints of the nature of the special repairs or periodical/upgradation repairs like
white washing, painting, rewiring, which cannot be attended on daily basis shall be
transferred in cpwd sewa to the Major complaints or periodical/upgradation complaints
categories as the case may be. Complaints transferred to these categories shall be
acknowledged through SMS sent to the complainant intimating the time frame for
attending the complaint.
(v) Complaints which need follow up action / balance work to be done shall be noted in
cpwdsewa in the required column. For instance, where repairs to plaster are
carried out, it shall be ensured that white washing / distempering is carried out
immediately. Like-wise, repairs to wood work need to be followed up with painting
and similarly electrical complaints are to be followed up with plastering, white
washing etc.
(vi) Any repair needed subsequent to attending a complaint shall be recorded as a complaint
at the Service Centre for taking further action or transferred to the other discipline, if
need be. When complaint of a balance work is required to be transferred to another
JE/AE of the same discipline or of another discipline, the same shall be done by
sending a complaint through NIC e-mail by the transferor JE/AE himself. In all cases
cross reference note shall be against the original complaint and the transferred
complaint.
(vii) The JE / AE / Inspecting officer shall record complaints suo moto as soon as any
defect / repair work comes to their knowledge during inspection.
(viii) An abstract of complaints recorded, attended, and balance to be attended is available
on cpwdsewa on daily basis. The period of pendency of unattended complaints is
also available on cpwdsewa.
(ix) A complaint assignment slip should be generated through cpwdsewa while assigning a
complaint to a worker by JE/AE. The worker shall be instructed to write / get written by
the occupant in the appropriate columns of the assignment slip the details of work done
by him and the balance work, if any. He shall also get the signature of the occupants.
(x) The worker shall be asked to report the compliance of a complaint immediately but not
later than the evening of the same day. They shall also submit their assignment slip to
the Service Centre in the evening after day's work.
(xi) The assignment slip of the workers shall be checked by the JE/AE to ensure the
complaints not attended are not shown in the cpwdsewa as having been attended to.
(xii) One of the most important functions of the JE is to hand over / take over possession of
the premises. He has to inspect the premises along with the allottee or his authorized
13
441/1563
G-28011/113/2022-IAB
634850/2022/IAB
representative and hand over the vacant possession of quarters along with fittings
and fixtures and obtain the signature of allottee or his authorized representative in
occupation report generated online through cpwdsewa. On vacation of the quarter
also he has to inspect the quarters and take possession of fittings / fixtures available
in the quarters and indicate the deficiencies in the vacation report online. The vacation
status of the quarter is then automatically transferred to Director of Estate through
cpwdsewa.
(xiii) To monitor and effectively check on encroachments.
In addition to above, the JE/AE will also perform the under mentioned task
regarding establishment matters of workers.
(i) JE/ SO(H)/AE/ADH shall ensure timely distribution of Duster, Soaps etc., to W. C.
Staff and its proper accounting.
(ii) To ensure effective monitoring of leave accounts of W. C. Staff including whether leave
sanctioned, salary paid / deducted.
(iii) To ensure other proper welfare of W. C. Staff such as timely filling & submission of forms
of leave, GPF, HBA, Festival Advance etc. etc. and to keep liaison with division to keep
the staff properly informed to avoid roaming of W. C. Staff in Division offices on such
petty matters.
(iv) J E / A E ( C i v i l ) will send the vacation/occupancy report online to Directorate of
Estate.
(v) JE/AE (Civil) will inspect the premises at the time of its vacation, co-ordinate with
JE(E)AE (E) and identify the repairs required to be carried out in the premises. He will
intimate tentative time involved in carrying out these repairs to Directorate of Estates.
(vi) During his routine inspection of works, AE (C)/JE(C) will specifically take note of
cleanliness, encroachment, general deficiency in maintenance etc. and take
immediate remedial measures in this regard.
(vii) The AE/JE will inform the Residents / RWA regarding progress of works chalked out
for the ensuring year.
(viii) JE/AE will take specific measures to monitor and have effective check on encroachments.
(ix) JE/AE will monitor the sanction of leave, deduction of pay for un-sanctioned leave,
day-to-day items of welfare cases of W. C. Staff etc.
3.6.2 Task of Executive Engineer [also applicable to DD(H)]

(i) The EE shall also carry out personal inspections of some of the complaints attended
other than those checked by the JE/AE at least twice a month. The result of his
inspection shall be recorded through comments option in cpwdsewa.
(ii) The EE shall log on to the website to review pending complaints everyday and shall
examine the records maintained by the Enquiry Clerk, the notebook maintained by the
workers and to have first hand information about the efficiency of the Service Centre.
(iii) The EE shall have periodical meetings with the Residents' Welfare Associations where
points of common interest to the residents could be discussed and action programme
chalked out.
(iv) EE will send monthly statement to the Directorate of Estate regarding Quarters lying
vacant in the month.
(v) During regular inspection EE will specifically take note of general deficiency in
14
442/1563
G-28011/113/2022-IAB
634850/2022/IAB
maintenance of the area, cleanliness and encroachment and take immediate action
in this regard. As soon as such provision is enabled, before and after photographs of
the work shall be uploaded on the website.
3.6.3 Task of Superintending Engineer [also applicable to DOH] and Chief Engineer
The SE/CE shall check and review the complaints through cpwdsewa and carry out
inspection of some of the complaints as frequently as possible for him to check whether these
have been attended to satisfactorily. As soon as such provision is enabled, before and after
photographs of the work shall be uploaded on the website.
(i) The SE/CE shall have periodical meetings with the Residents' Welfare Associations
either alone or along with the EE and discuss the points of common interest to the
residents could be discussed and action programme chalked out.
(ii) The SE/CE shall ensure that the materials are available to carry out the maintenance
work by the workers.
(iii) SE/CE shall ensure that the annual action plan is prepared and approved and
reviewed from time to time as per the funds available and priority of the works.
The SE/CE shall ensure that due attention is being paid to all the aspects of
maintenance by conducting random inspections and review meetings.
Drill of maintenance activities to be performed daily, weekly, monthly, annually and
periodically by various functionaries is indicated at Annexure-14. This drill of activities will generally
be followed by purely maintenance units.
15
443/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 4
DAY TO DAY AND ANNUAL REPAIRS
4.1 General
All works of any type shall be accorded A/A & E/S by the competent authority wherever any
expenditure is involved. These include day to day maintenance, annual repairs, special repairs,
upgradation works and additions and alterations.
Colour scheme shall not be changed in heritage buildings without getting approval from the
concerned architect/senior architect/chief architect. Any maintenance works required to be carried
out in heritage buildings shall be taken up with prior approval of the architect/senior architect/chief
architect. The architect/senior architect shall prepare the drawings and provide details to the
engineers and horticulture units in case of such buildings. The architect unit shall take approval of
the heritage conservation committee, if required.
4.2 Day to day Repairs

Day to day or routine repairs are the works which are to be attended on the day to day
basis such as removing chokage of drainage pipes, manholes, restoration of water supply,
repairs to faulty switches, watering of plants, lawn mowing ,hedge cutting, sweeping of leaf falls
etc. These services are provided after receipt of complaints from the users to call centres and from
call centres to Service Centres and in the case of Service Centre not attached to Call Centre,
from users at the respective Service Centres. These are generally attended by departmental
workers or workers engaged by the outsourcing agencies.
4.3 Annual Repairs

The works of periodical nature like White washing, colour washing, distempering, painting
etc. are called Annual Repair works and these are generally undertaken through system of contracts.
The periodicity of applying finishing item for a building has been laid down by the
Government. The periodicity is two years for white washing and colour washing and three years
for painting. The periodicity of various items of Annual repairs is indicated in Annexure-10. In addition,
works such as patch repair to plaster, minor repairs to various items of work, replacement of glass
panes, replacement of wiring damaged due to accident, replacement of switches, sockets tiles,
Gap filling of hedges/perennial beds, Replacement/Replanting of trees, shrubs, painting of tree
guards, planting of annual beds and trimming/pruning of plants etc., which are not emergent
works and are considered to be of routine type, can be collected and attended to for a group of
houses at a time and particular period of financial year, depending upon the exigency. Such
works can be done under day to day repair also. The yard stick for annual repairs cover both the
above facilities. Guidelines for various provisions to prepare annual maintenance estimates for
horticulture works are described in Annexure - 18. Following guidelines shall be followed for
planning and execution of Annual repair works.
The total estimated cost of maintenance of a building / structure during a year shall be within
the prescribed limits as approved by the Government from time to time, for Annual repairs. The
existing permissible plinth area rates for various types of buildings approved for this purpose are
as in Annexure - 2. These may be suitably increased by the approved maintenance cost index in
the relevant year. Repairs and services cost indices are approved by the Directorate General of
16
444/1563
G-28011/113/2022-IAB
634850/2022/IAB
works as per details given in Annexure -6.

The other source of information about the annual repairs is the complaints received from
the occupants of the Government buildings and transferred to the registers of special/periodical
repairs. These shall also be accounted for while planning for annual repairs.
The programme of annual repairs shall be intimated to the Residents Welfare Associations
and they shall be requested to co-operate with the Department in carrying out the programme
smoothly.
The entire exercise of finishing under annual repair should be carried out in a professional
manner. Before sanctioning of estimate/invitation of tenders, it should be ensured that all defects
like dampness of walls, damage to RCC, brick work and plaster are removed in advance so that
the building looks renovated and presentable for sufficient time after annual repairs.
Payment for annual repairs will be made on the basis of actual work carried out and in
case made based on standard measurement book, it shall be ensured that no work is left and
there shall be no slackness of supervision on the part of the Departmental Officers. The JE/AE
shall make it a point to physically inspect 100% of the buildings where annual repairs are to be
carried out. The EE shall carry out personal inspection to the extent of 25% or as prescribed in
CPWD Works Manual.
No work of original construction or complete replacement of components shall be taken up
in Annual Repair works.
4.4 Register of periodical repairs

This register shall be maintained in form as at Annexure-4. Complaints of periodical nature
like white washing, painting etc. which are usually got attended through contractors and cannot
be attended to on daily basis are transferred to this register. From this register / records of the
particular premises appropriate information shall be passed on to the complainant about the
admissibility of the request and the likely time it shall require for the compliance.
4.5 Major Complaints

Complaints of periodic nature like white washing, painting etc and special repairs, upgradation
works, which are usually got attended through contractors and cannot be attended on daily basis
are converted into periodic/ upgradation complaints and major complaints. A time framework for
carrying out major complaints shall be fixed by the EE between 45days to 90days subject to
availability of funds, currency of contracts and other resources.
17
445/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 5
SPECIAL REPAIR
As the building ages, there is deterioration to the various parts of the building and services
and major repairs and replacement of elements become inevitable. It becomes necessary to
prevent the structure from deterioration and undue wear and tear as well as to restore it back to
its original conditions to the extent possible. The following types of works in general are
undertaken under special repairs: -
i. Provision of water proofing treatment to the roof. All the existing treatments known are
supposed to last satisfactorily only for a period of about ten years.
ii. Repair of internal roads and pavements.
iii. Repairs/replacement of flooring, skirting, dado and plaster.
iv. Replacement of doors, window frames, shutters and fittings.
v. Replacement of water supply and sanitary installation like water tanks, WC cistern, wash
basins, kitchen sinks, pipes etc. The life of GI pipes shall be considered as 25 years.
vi. Re-grassing of lawns/grass plots in 5 to 6 years without replacement of earth and in 8 to 10
years with replacement of earth.
vii. Renovation of lawn in 4 to 6 years as per site requirement.
viii. Replanting of hedges in 8-10 years.
ix. Completely uprooting and removing hedges / shrubbery.
x. Replanting of
(a) Rose beds in 5-6 years.
(b) Perennial beds in 5-6 years.
(c) Canna beds in 1-2 years.
xi. Shifting of any garden feature from one site to another within building.
xii. Electrical Equipments/ Installations after their useful life as given in Annexure -15.
The replacement shall be made only after detailed inspections after assessing the
condition of the components where they have outlived their useful life.
The expected economic life of the building under normal occupancy and maintenance
conditions is considered to be as below:-
(i) Monumental buildings 100 years.
(ii) RCC Framed construction 75 years.
(iii) Load bearing construction 55 years.
(iv) Semi permanent structures 30 years.
(v) Purely temporary structures 5 years.
The life of the building mentioned above is only indicative and it depends on several factors
like location, utilisation, specifications, maintenance and upkeep/caretaking.
Quantum and yard stick of Special Repairs shall be worked out as under :
(i) Annual yard stick of Special Repairs for various types of buildings are given in
Annexure - 2. These yard sticks are suitably increased by approved maintenance cost index
approved as per Annexure – 6A. Estimated cost of building repairs shall be within the yard
stick.
(ii) The amount of Special Repairs is permitted to be carried forward up to five years wherever
considered necessary.
18
446/1563
G-28011/113/2022-IAB
634850/2022/IAB
(iii) At the beginning of the year, a Survey of the buildings shall be conducted to identify the
items of Special Repairs which are required to be carried out .Special repair complaints
are also received from Call Centres as major complaints. Special repairs, which are
required to eliminate leakage and dampness in the buildings shall be given priority and
completed before the monsoon. Special repairs to plastering, replacement of doors and
windows and flooring shall be synchronized with the annual repairs so that white washing,
colour washing / distempering are carried out systematically.
(iv) Other sources of information about special repairs are complaints of Special Repairs
made by allottees, which are entered in the register of special repairs.
Register of special repairs

This register shall be maintained in form as at Annexure - 3. Complaints of special nature
repairs, which cannot be attended on daily basis, shall be transferred to this register. The special
repairs to buildings shall be divided in following Seven groups:-
(i) Concrete work.
(ii) Masonry works including plaster, flooring and brick work.
(iii) Wood work.
(iv) Steel work.
(v) Sanitary and Water supply.
(vi) Water proofing treatment.
(vii) Electrical wiring and fittings.
Horticulture item of works mentioned in para vi to xi

Few pages shall be allotted separately to each of these groups in the register and an index
shall be prepared in the beginning of the register. The complaint of special repair nature shall be
transferred from the complaint register to the relevant group in this register. All details about the
complaint shall be properly filled in the columns of the register.
REGISTER OF SPECIAL REPAIRS

Special Repair Group..............
Sl. Complaint House No./ Location of Approximate Repairs required in Schedule of
No. No. Locality Repairs Quantity Repairs
Less than Within Within
1 month 3 months 6 months
1 2 3 4 5 6 7 8 9
Authenticity of Special Repairs

Any work of Special Repair to be undertaken in the division has to be certified by the Executive
Engineer. The EE has to verify himself the necessity of undertaking Special Repair to any item of
the building. Estimates of Special Repairs of course, will be initiated by Junior
Engineer/Assistant Engineer but Executive Engineer before accord of approval at his level or
sending it to higher authorities will record in writing in the body of the estimate that the
necessity has been verified by him.
There should not be too many estimates for Special Repairs in a subdivision. As far as
possible, number of estimates should be restricted to number of identified subheads as indicated
19
447/1563
G-28011/113/2022-IAB
634850/2022/IAB
in the register of Special Repairs.

When expenditure on Special Repair to a particular building is in excess of the permissible
yardstick of Special Repair, the same come under the category of Extra Ordinary Special Repair.
Expenditure on Special Repair up to permissible limit can be incurred by the Executive Engineer.
Beyond the permissible limit however EE has to have the approval of the higher authorities. As a
rule, Superintending Engineer/Chief Engineer is empowered to approve the extra ordinary
special Repair Estimates within 50% of the permissible limit. Beyond this, approval of ADG
would be necessary. ADGs are empowered to approve the extra ordinary Special Repair
Estimate to any amount so long as scope of expenditure is to retain the building in its original
shape in liveable conditions without carrying out any additions to it and funds availability is
ensured.
The procedure of taking up works shall be followed as given in CPWD Works Manual and
delegation of financial powers.
20
448/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 6
ADDITIONS/ALTERATIONS AND UPGRADATION
6 .1 General
All additions and alterations shall be carried out after getting drawing from the
architect/senior architect/chief architect. It shall be ensured that no increase in FSI/FAR is
carried out without approval of competent authorities.
All such works shall be accorded A/A & E/S of the competent authority.
Upgradation works not involving increase in FAR/FSI or of rehabilitation/retrofitting nature,
upgradation works approved by the MoHUA from time to time or by the client in case of
deposit/authorisation works in their buildings may be carried out as per standard architectural
drawing available.
All such works shall be carried out following accessibility norms given in CPWD
Accessibility Manual.
All additions and alterations/upgradation works shall be carried out only, if permitted from
fire safety norms.
No additions/alterations once carried out to any Govt. residence except temporary prefab
works purely related to special security aspects shall, however, be removed upon the vacation of
these houses by the allottee concerned.
Under mentioned points shall be observed while carrying out addition/alterations in government
buildings:
No addition/alteration shall be carried out to permanent public buildings apart from that
given in the OMs issued by MoHUA from time to time, without the concurrence of the
Architect/Senior architect/Chief architect in writing.
6.2 Addition/Alteration Works in GPRA Buildings
All GPRA buildings are designed as per the plinth area norms approved by the MoHUA.
Hence no addition/alteration in the plinth area shall be made without approval of the
Architect/Senior Architect/Chief Architect and the Ministry. Similarly, no addition/alteration in
plinth area shall be carried out in GPOA without approval of the Architect/Senior Architect/Chief
Architect and the competent authority.
Additions/Alterations in Horticulture work shall be taken up after getting A/A & E/S of the
competent authority and availability of the funds.
All additions/alterations which are not covered under upgradation norms shall only be
carried out with the approval of the Architect/Senior Architect/Chief Architect.
6.3 Upgradation Works
Upgradation works shall be carried out as per the guidelines issued from time to time by
the Ministry of H&UA. A record shall be kept of the items upgraded quarterwise online/offline
and once a quarter is upgraded, further upgradation shall not be carried out without approval of
the DG/MoHUA. All the services, Civil and Electrical, which have completed their life shall be
replaced and record shall be maintained.
Upgradation head of account is not separately available under 4059 Office hence such
works are to be taken up with the approval of authority competent to accord A/A & E/S after
21
449/1563
G-28011/113/2022-IAB
634850/2022/IAB
getting drawings approved from the architectural unit.

In case, a single tender is invited for repair works and upgradation works, expenditure on
repair works and upgradation works shall be charged to respective head of accounts.
6.4 Energy Efficiency Measures
Energy efficiency measures like fixing of LED fittings, providing energy efficient fans and
air conditioners, solar rooftop panels shall be carried out as per the directions of the Directorate
from time to time. As per the present policy, replacement of conventional fittings with LED
based lightings has been mandated in all government buildings. Also, all air conditioners in all
the government offices shall not be set below 24 degree Celsius.
22
450/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 7: PREVENTIVE MAINTENANCE
7.1 General
Preventive maintenance is essential to keep the building services in serviceable condition.
Preventive maintenance is taken up so that the services or the assets do not fail due to wear
and tear and those components and services expected to fail are replaced well in time.
7.2 Periodical Checks
Systematic inspections by all concerned officers are essential particularly of those services
and components which are prone to higher wear and tear and nearing to outlive/outlived their
life. Thin members, exposed members to severe weathering conditions, members affected by
leakage/seepage and members/components affected by water splashes shall also be
inspected. The following categories of items also have great significance in preventing
maintenance, hence, special attention has to be paid in respect of these items also:
(i) Cleanliness of roofs, inlet of rain water pipes, khurra, chajja/sunshade top, outlet of
rain water pipes, plinth protection and drains minimum twice a year and particularly
before monsoon.
(ii) Cracks on gola and top of parapet
(iii) Cleanliness and waterproofing of mumty roof
(iv) Leakage from terrace tanks
(v) Damage of water proofing due to installation of various services on roof like Dish
antenna, solar panels, etc or weed/vegetation.
(vi) Cracks on grit plaster, spalling of concrete, cladding stone coming out of substrate etc
(vii) Leakages/seepages
(viii) Rusting of GI pipes and fittings showing seepage
(ix) Shafts for the leakage/seepage
(x) Sagging false ceiling
(xi) Termite affected areas and wooden members
(xii) The cleaning of manholes and sewer line and checking for rain water getting mixed
in sewer lines
(xiii) Damaged cables & other abandoned service lines
(xiv) Electrical systems like main boards etc. should be checked annually.
(xv) Fire services particularly during hot weather and assessment of electric load due to
additional services installed
(xvi) Whether unprotected heaters in use likely to cause fire incident
23
451/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 8
HORTICULTURE MAINTENANCE
8.1 General
Guidelines for maintenance of buildings and services as contained in CPWD Manual shall
be applicable in general for horticultural maintenance also. For horticulture works also, A/A &
E/S shall be issued by the competent authority.
8.2 Receipt, recording and attending of Complaints

General system of receipt of complaints as for other disciplines shall be applicable. By and
large, the complaints of Horticulture and other disciplines shall be received at the combined Service
Centre and shall be recorded in separate Registers for Horticulture, Civil and Electrical disciplines.
Horticulture complaints can be received at Seed Bed also. SO/Assistant Director (Hort.) will
ensure collection of Horticulture complaints from the combined Service Centre, get these
assigned to the workers for compliance and record the complaints pending at the end of the day.
The Workers will present their note-books to the Sectional Officer (Hort.)/ADH in the morning
and during the day immediately after attending to the earlier complaint assigned to them for getting
the new complaints for compliance. They will also report back at the end of the day in the evening
with the compliance made.
8.3 Categorisation of Works

Horticulture maintenance works will also be categories as under: -
(a) Day to day repairs
(b) Annual repairs/periodical repairs
(c) Special repairs
Details of above are indicated in Anenxure-11.
8.4 Norms
Yardstick for deployment of workers for horticultural maintenance is given in Annexure-5.
Various provisions for different types of Residential Bungalows, quarters, open spaces and
Non-residential complexes with regard to hedges, trees and plantations etc., are given in
Annexure-11. This also serves as the check-list for Inspecting Officers. Provisions to be followed
for prestigious office buildings are also given in Annexure-11. List of such prestigious office
complexes is given at Annexure-12.
8.5 Survey and inspections

Due emphasis will be laid on carrying out periodical surveys and inspections of the areas,
specifically by S.O. (H)/ ADH, with a view to decide the items to be included in the day to day,
periodical, special repairs and maintenance. List of items to be included in the inspection of
Horticulture works is indicated in Annexure-7.
During their regular inspections, the S.O. (Hort.) and Asstt. Director (Hort.) will verify the actual
work done with reference to what is required to be done in particular areas and report their remarks
in the check list indicated at Annexure-11. The Inspecting Officers will take note of the difficulties
also for remedial action.
24
452/1563
G-28011/113/2022-IAB
634850/2022/IAB
8.6 Works Programming

It sh a ll be responsibility of Dy. Director (Hort.) to ensure that requirement of irrigation
water is projected properly to his counterparts Executive Engineer (Civil) and Executive
Engineer (Elect.), so that they can make arrangements for boring the tube-
wells/operationalisation of pumps etc. EE(C)/EE(E) shall take necessary action to make water
available for horticultural operations. Efforts shall be made to construct Sewage treatment
Plants as per the feasibility for the water required for horticulture operations.
Annual action plan as mentioned earlier shall also be prepared and reviewed for
horticulture works. A typical format for preparation of the estimates is indicated at Annexure-18.
It is only an indicative and will be different for different type of maintenance.
Provisions for indoor plants, cutflowers, floral decoration etc., are not covered under general
maintenance. These are specific requirements of users and concerned Ministries/Departments
are to bear expenditure on such provisions. Separate estimates are to be sent on specific demands
for such requirements to the users and works executed on receipt of sanctions and funds.
8.7 Monitoring and control

General system of monitoring of complaints like preparing abstract of complaints at the end of
day, checking the compliance of the task assigned to the workers from the workers note-book vis-
a-vis complaint register, transferring complaints of special repair and periodical repairs to the
respective Registers, intimating time-frame for attending the complaints to the users, inspection of
complaints attended every day and routine inspections of the area and watch for any
unauthorised/ illegal activity shall be followed for horticulture works also as for civil and E&M
works.
A system of collecting feedback for maintenance of the areas has to be developed for taking
action for processing the feedback information. Online reporting system is available in
cpwdsewa website. All GPRA/GPOA campuses are to be made available on cpwdsewa and
other colonies/campuses maintained by CPWD should also be made available on cpwdsewa.
Regular meetings with RWAs shall be taken as mentioned for Civil and E&M services. Efforts
shall be made to have combined meetings to redress all type of complaints with RWAs.
8.8 Register of works undertaken under special repairs and upgradation

A record shall be kept of the horticulture works undertaken under Special repairs and
upgradation works of the trees/shrubs planted with the location. It shall be ensured that the
plants/trees survive and as such maintenance of the same shall be taken care with. Trees/Plants
which are planted near to foundation of the buildings and in open areas/parks shall be planted in
such a way that neither they damage the foundation nor are required to be fell down due to
redevelopment of the area. To ensure this, advice of the architectural unit shall be taken
particularly in case of trees. In Heritage buildings or spaces, such works shall be carried out with
the approval of Architect/Senior Architect/Chief Architect/ Heritage conservation Committee.
25
453/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 9
MAINTENANCE OF VIP RESIDENCES
General
For VIP residences, CPWD Works Manual/SOPs shall be referred. The VIP residences
shall be as per CPWD Works Manual or as approved by the MoHUA from time to time.
9.1 Additions/Alterations
In case of Additions/Alterations the guidelines and fixed annual monetary limit/tenure
monetary limit for carrying out Addition/Alterations shall be followed as per the approval
of MoHUA. These Addition/ Alterations will be carried out accordingly subjected to technical
feasibility. Concerned Architect/Senior Architect shall be consulted before taking up addition
and alterations.
9. 1.1 Constructions in Lutyen's Bungalow Zone area, New Delhi.

Additional construction is allowed to be carried out at the residences of ministers and other
VIPs with certain guidelines which includes office accommodation at residence, guard room,
toilet, visitors' room, etc. All the VIP residences are generally located in Lutyen's Bungalow
Zone (LBZ) area, New Delhi. There are strict restrictions on under taking additional
constructions in LBZ area. Therefore, Architect/Senior Architect shall be consulted before
taking up any construction in LBZ area.
9.1.2 Upgradation and Addition/Alterations of Bungalows in LBZ.

Keeping in view the above, the following guidelines for additions and alterations in
Bungalows in LBZ area occupied by Cabinet/State/Dy.Ministers/Supreme Court/High Court
judges, Secretaries to government of India or as directed by MoHUA are to be observed in
consultation with Chief Architect/Senior Architect.
1. Any Construction, security/sentry posts/guard rooms/frisking sheds and

other type of changes in the Bungalows shall be made as per LBZ and
local body guidelines, with the approval of the Architect/Senior
Architect/Chief Architect.
2. To keep the tree studded character of the LBZ, no tree shall be cut and
emphasis shall be laid on the plantation of more trees of similar species
as existing in the LBZ but with the approval of Chief Architect/Senior
Architect.
3. The landscape design of the bungalow plots shall be in consonance
with the overall character of the bungalow, and the designs shall be
approved by the Chief Architect/Senior Architect concerned.
The guideline for construction in the Lutyen's bungalow zone stipulates no additional
construction in the Bungalows hence additional Constructions shall be made as per
guidelines issued by the MoHUA/Directorate from time to time after approval of the
drawings from the Architect/Senior Architect/Chief Architect .
26
454/1563
G-28011/113/2022-IAB
634850/2022/IAB
9.2 Furniture / Furnishings

CPWD procures furniture for supplying to Hon’ble President of India, Vice President of India,
Prime Minister, Union Ministers, Judges of Supreme Court, Members of Parliament and other
dignitaries entitled to furnished accommodation by specific orders of Govt. of India issued by the
MoHUA from time to time. Furniture is also supplied to various Commissions against specific
approvals issued for the purpose. Furniture is not supplied to general pool residences.
The furniture procured by department comes under two categories; durable and non-
durable. Life span of durable and non- durable furniture has been fixed by the Ministry of
Housing & Urban Affairs through WI desk letter dated 9.3.1995 and the same is indicated in
Annexure -17.
9.2.1 Maintenance of Furniture

The furniture require day to day repairs to keep it in functional & usable and periodical
repairs like painting/polishing, change in upholstery, cushions etc. With constant use, the
furniture goes out of circulation and new furniture is required to be replaced after following
due procedure of writing off.
Almost all the VIP residences are provided with furniture/furnishings by CPWD. Director
of Estate lay down guidelines for issue of furniture furnishings in the residence of Vice
President, Prime Minister, Ministers and MPs. There is limit in terms of monetary value of
furniture/furnishings up to which no rent is charged from the VIP and beyond this limit, rent is
charged at certain rates.
Yard stick for supplying furniture and furnishings, amount of rent recoverable separately
for durable and non durable furniture as fixed up by Director of Estates in respect of VIP
residences is given in Table - 3.
27
455/1563
G-28011/113/2022-IAB
634850/2022/IAB
TABLE -3
ENTITLEMENT OF FURNITURE/ FURNISHING
Sl. VIP Rent Free Rent of furniture & furnishing
No. Limit
1. Vice President No limit Full furniture/ furnishing Rent-free.
2. Prime Minister -do- -do-
3. Ministers 2.5 Lakhs @1.9% of cost of furniture per month beyond
State Ministers 2 Lakhs ceiling limit for durable furniture and 2.9%
of cost of furniture for non-durable furniture.
4. Dy. Minister Rs. 22,500/- -do-
5. Chairman, Planning Rs. 38,500/- -do-
Commission Election
Commission
6. Member, Planning Rs. 22,500/- -do-
Commission/Election
Commission
7. Chairman & Member Other As per orders of the Commission. The expenditure
Commissions' l/c UPSC is to be borne by the Commission.
8. M.P.s 75,000/- Rent @ 13.75% of the cost of furniture beyond
ceiling, per annum.
9. Chief Justice of India 5 Lakhs Directorate of Estate No. 1401 1(4)/91-Pol.IV,
dt. 27.2.96.
10. Judges of Supreme Court of 4 Lakhs -do-
India
9.3 Security Works

Security Works are provided on the recommendation of Police (Security Unit).
Expenditure on security works is to be incurred by Ministry of Home Affairs. MHA has laid down
guidelines for making various security provisions according to the category of security cover
provided to the protected persons. These guidelines are of confidential nature and as such
cannot be depicted in this manual. Whenever any requisition is received in this regard from
police authorities, security provisions are made according to these guidelines.
To avoid delay in providing these facilities, MHA has delegated powers of sanctioning the
estimates based on standard guidelines to CPWD officers. Whenever there is a demand for
providing security provisions to the protected persons, which are not as per standard guidelines
laid down by M/o Home Affairs, facility is provided on receipt of sanction from Ministry of Home
Affairs. Plantations of tree shrubs, hedges shall be done approval of security unit.
9.4 Arrangements for functions at VIP Residences/Govt. functions

Very often functions are held at the residences of VIPs. In addition, various Govt. functions
are also held in important buildings like Rashtrapati Bhawan, Parliament House, Hyderabad House.
Special care is to be taken by all disciplines for making arrangements for such functions. A check
list of items in connection with the arrangements for such functions is given at Annexure 9. In
general following guidelines shall be followed.
28
456/1563
G-28011/113/2022-IAB
634850/2022/IAB
1. The EE(C), EE (E) & DD(H) shall fill up the check list in case of each function and sent
one copy to respective SE/CE(Civil). EE(E) shall, in addition, send one copy to
SE(E)/CE(E) concerned. This should be done at least one day in advance.
2. At all functions attended by a VVIP, Executive Engineer with his junior staff should
normally be present and in case of his inability due to any reason the SE/CE concerned
shall be present.
3. At all functions attended by Ministers and other dignitaries an officer of the rank of AE/
JE from each discipline shall be present and in case of any difficulty the EE shall be
available.
4. Against each item in the above check list, the reply should normally be one or more as
under :
(a) Not required.
(b) Arrangement made.
(c) Arrangement made checked and found O.K.
(d) Yes/No/Not applicable.
5. If the notice of the function is too short, the forms may be filled up by AE but it is his
responsibility to inform the EE' concerned.
6. Functions held after prior notice shall also be attended by SE/CE at their discretion or if
so desired, by the designated officer for the function but shall be inspected by them at
least one day in advance.
7. The JE/AE/EE shall check independently and record the time and date.
8. Check list at Annexure 9 should be filled up well before every function and sent to
SE/CE(C) and SE (E)/CE(E).
9.5 Powers to CPWD Officers

For ensuring prompt services to these residences certain powers are given to CPWD
officers. The cases beyond the power of CPWD officers are sent by Chief Engineer/ADG to the
Ministry. These shall be exercised as per the financial powers approved by MoHUA.
29
457/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 10
ENCROACHMENT
General
Encroachment on government land/public premises shall not be allowed to occur. Since
CPWD is the custodian of the government buildings and land under the Ministry of Housing &
Urban Affairs including the land under roads, parks, toilets, play grounds, situated in
government colonies, the responsibility with regard to preventing, reporting and removal of
unauthorised construction /encroachments thereon is that of the CPWD. The services like
roads, parks. storm water drains which have been handed over to local bodies will come
under their purview for taking action regarding prevention and removal of the encroachments.
Directorate of Estate, which is the authority for allotment of government premises will receive
reports from CPWD regarding unauthorised construction or encroachments by the allottees of
general pool residential / commercial premises and would take steps for cancellation of
allotments. The responsibility for removal of unauthorised construction/encroachment as also
encroachments by the persons other than the allottees vests with CPWD. CPWD is also
entrusted with the responsibility for taking action for removal of encroachments or
unauthorised construction under common areas such as roads, parks not handed over to local
bodies or un-allotted land in government colonies, which cannot be specifically attributable to
allottees.
10.1 Responsibility for detection/removal of encroachments

The responsibility for detection/reporting and removal of unauthorised construction/
encroachments in government colonies/government land lie on the authorities as indicated in the
Annexure - 8. Ministry of Urban Development has issued comprehensive guidelines for removal/
demolition of unauthorised constructions vide O.M. No. 11010/1/2010-W-1 dt 21.6.10.
A close watch shall be kept to ensure that encroachments do not take place in the area.
Junior Engineer/Assistant engineer shall be personally responsible for the encroachments
taking place in their jurisdictions. Executive Engineers, Assistant Engineers & Junior Engineers
in case of transfers, will prepare a detailed note/ list of the encroachments already existing in
their areas and action taken/proposed to be taken mentioned clearly in their handing over
reports to their successors.
Under-mentioned procedure shall be adopted to prevent further encroachment in CPWD
areas and remove the encroachments already taken place.
(i) Whenever any construction activity going on in the locality is noticed by the J.E/A.E. on
their inspection carried out by them on day to day basis, they will verify whether the
construction is according to building plans sanctioned by the local bodies. Immediate
steps shall be taken to stop or demolish the constructions which are being carried out in
the absence of sanctioned building plans.
(ii) A report will be sent to the Directorate of Estates in case the building activity is within the
premises allotted by the Directorate of Estates or in the area appurtenant to the premises
allotted by them. For this purpose, area within the compound wall and gate of the premises
will be considered as appurtenant to the premises allotted by the Directorate of Estates.
Side by side the matter will also be reported to the Police for immediate prevention of
unauthorised construction.
30
458/1563
G-28011/113/2022-IAB
634850/2022/IAB
Director of Estate will upon receiving such intimation of unauthorized encroachment

within premises allotted by him, cancel the allotment and take action to evict the allottee.
Whenever such premises are vacated by the allottee, all unauthorized
encroachments, structures/additions / alterations etc. shall be demolished by CPWD
before the premises are re-allotted by DoE.
(iii) In case unauthorised construction/encroachment is not stopped/removed by the
encroacher, a notice may be issued to him by the Estate Officer of the area under P.P.
(Eviction & Unauthorised occupation) Act, 1971. Side by side F.I.R. may be lodged with
the police against the defaulter/encroacher.
(iv) Action shall be taken by the Estate Officer under the P.P (E of U.O.)Act 1971 and
eviction proceedings will be passed. Consequent upon the passing of the eviction
proceedings, Estate Officer i/c Executive Engineer / DD(H) will approach Special Task
Force constituted by Government of NCTD in Delhi and similar mechanisms in other
states in consultation with local police and State Government authorities and get
the unauthorized encroachments removed.
(iv) The MoHUA has been declaring EEs/DD (H) of CPWD as Estate Officers from time to
time.
(v) Govt. accommodation is occupied by the Government Servants, who are
governed by the Allotment of Government Residence Rules and allotted by
Directorate of Estate. If Government Servant undertakes unauthorized
construction as structure / rooms or do some activity which are not
permissible it construe breach of allotment rules and conditions. In such cases
Directorate of Estate may cancel allotment of residence and also propose
disciplinary action against the delinquent allottee.
It is the responsibility of CPWD to act immediately as and when un-authorised

construction/encroachment is noticed. The field officers will not take the plea that said
encroachment had already taken place before taking over their duties in the area. It is expected
that irrespective of the fact whether the encroachment had taken place during the time of their
predecessors or in their own period, they will take action under the rules and direction issued
by Government from time to time.
It shall be kept in mind that police on receiving the report regarding encroachment/
unauthorised construction may not act at their own. Their duty is to provide protection to the officers
of the department against any untoward incidence at the time of removal of encroachments and
for that police help can be sought. Arrangement for labour and equipments for demolition/removal
has to be made by CPWD.
Divisional officer or his representative A.E/ J.E. may take the help of Demolition Squad of
local bodies in case they do not have any arrangements of their own or in case it will take time for
them to make arrangement for arranging the demolitions and exigency of job warrants the
demolitions to be arranged on emergency basis.
10.2 Removal of Encroachments on Public Land

The responsibility for prevention, detection and removal of encroachments from lawns, parks
and other green areas under the maintenance of Horticulture wing of CPWD will be that of Sectional
31
459/1563
G-28011/113/2022-IAB
634850/2022/IAB
Officer (Horticulture)/ Assistant Director (Horticulture), and Deputy Director (Horticulture). Their
responsibilities will be similar to their counter parts on Civil and Electrical side relating to the
encroachment within their jurisdiction. They will also follow the above procedure for prevention,
detection, and removal of encroachments.
10.3 Role of local bodies in prevention of encroachment

Local bodies like municipal Corporations, Development authorities play a vital role in
prevention of encroachment in the cities. For any construction in the cities, construction plans
have to be approved by local bodies. Their inspectors are required to go round their areas on
inspections and stop any construction activities going on without any approved plan.
10.4 Government Instructions to local bodies

Ministry of Housing & Urban Affairs has issued under mentioned directions to local bodies
NDMC, MCD, DDA and land owning agencies :-
(i) NDMC, MCD and DDA should set up within their financial resources mobile squads
headed by jurisdictional Assistant Engineers in order to conduct spot verification of all
ongoing constructions is their respective areas on a day to day basis, with a view to
ensuring that these are based on building plans duly sanctioned by the respective local
Authorities/bodies. Such inspections should not be confined merely to the lands owned
by these bodies but will extend over all public and private lands in their respective
jurisdictions :
(ii) Immediate steps should be taken to stop or demolish the constructions which are being
carried on in the absence of sanctioned building plans, Effective liaison with the
jurisdictional Police stations should be maintained while carrying out these tasks to
prevent any law and order or other untoward problems;
(iii) The performance of the mobile squads may be reviewed by the District level Special
Task Forces set up under the orders of the LG, Delhi in each district;
(iv) Whenever deemed necessary and specially in cases where unauthorised constructions
are not stopped despite issue of a notice, steps should be taken to register FIRS and
launch prosecutions against the defaulters/encroachers;
(v) Special attention will be paid to ensure that parks, green spaces and other public open
spaces are not encroached upon even through temporary constructions. Any temporary
construction allowed for a specific purpose should be got vacated within the allotted
time frame in the absence of which action be taken to remove such constructions forthwith
at the cost of the party concerned and deduct the expenditure from his security deposit;
and
(vi) All land owning agencies should take effective measures including fencing, regular
inspection of the land, etc. to protect their lands from future encroachments. Private security
agencies may be deployed for this purpose, where ever found absolutely necessary.
(vii) All land owning agencies should also take necessary protective and preventive measures
and ensure that their land is not utilised for dumping garbage and thereby be lost to its
regular use.
32
460/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHAPTER 11
COMPREHENSIVE MAINTENANCE
11.1. Comprehensive Maintenance :- An allottee faces difficulty and inconvenience if many

agencies work in a quarter and it also creates co-ordination problem. Hence, it has been
decided to take up work of comprehensive maintenance in which outsourcing is taken up for day
to day maintenance, Annual Repairs, Special repairs and upgradation works of civil, electrical
and horticulture works by a single agency. The works of housekeeping, if carried out by CPWD
will also be included in the same tender. Operation of service centre like receipt of complaints,
monitoring of complaints and security of vacant quarters or of open areas, if carried out by
CPWD and all other allied works, operation of organic waste converters etc. are also to be
included in comprehensive Outsourcing. Directions contained in Circular no. F. No. 18/1/2013-
W1/Part-II/DG/73 dt. 14.03.2019 shall be followed in comprehensive maintenance.
11.2 Scope of Outsourcing work:

(A) Day to Day Maintenance:- The single agency for carrying out day to day maintenance
activity through the deployment of required trained manpower under the supervision of a
supervisor/engineers. The agency will also provide the services of computer literate
enquiry operators to man the front offices of the service centres. It will be responsible for
receiving the service requests from CPWD e-Sewa/IVRS/ various allottees and allotting
the same to the workforce and keeping a detailed record of the work done in the
computerized maintenance service of CPWD being run at the website
http//cpwd.sewa.gov.in. The maintenance activity will include the cost of material required
for attending of day to day complaints. A detailed list of items, which will be considered as
falling in the category of day to day repairs shall be enumerated and included in the
tender.
(B) Special Repairs :- Provision for special repairs and addition/alterations shall be made as
distinct subheads and the items of works required to be executed shall be enumerated.
The quantities for these repairs shall be based on an assessment made for the works
executed in the preceding years and complaints received.
(C) Annual Repair:- The item of annual repair i.e. white washing, painting etc. shall also be
included as distinct subhead and the quantities for this subhead shall be based on the
yardstick for these items for the buildings.
(D) Upgradation works:- The items of this subhead shall be assessed based on
Quarters already upgraded and generally upgraded during previous years. The norms of
upgradation shall be as approved by the MoHUA. A record shall be kept of all such
upgraded quarters and intimated to Director of Estate and CE/ADG online or offline as
directed by the Directorate.
The NIT approving authorities shall include other subheads as required and put
conditions based on site requirements and the directions issued from time to time by the
Directorate, if any. Time limits of attending the complaints and upgradation works and
provisions of recovery in case of non compliance by the agency shall be incorporated in the
NIT.
33
461/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 1
WORKERS NOTE BOOK
S.No S.No. of Flat/Quarter Nature of Details of Balance Sign. Sign. of Remarks

Complaint No. and complaint work done work, of occupant
Colony if any worker
1 2 3 4 5 6 7 8 9
34
462/1563
G-28011/113/2022-IAB
634850/2022/IAB
ANNEXURE 2
PLINTH AREA RATES FOR CIVIL ENGINEERING MAINTENANCE
As on 01.04.2019
Sl. Category Service Annual Special Repairs
No. Charges Repair
(Rs. Per sqm (Rs. Per Age 0-20 Age 21- Above
per year) sqm per
year) 20 years 40 years 40 years
(Rs./Sqm/year.) (Rs./Sqm/year.) (Rs./Sqm/year.)
1 2 3 4 5 6 7
RESIDENTIAL BUILDINGS
1. Type I to V and above 126.30 54.65 34.80 57.65 80.50
2. M.Ps Flats, Ministers 252.65 109.35 45.70 76.55 107.35

Bungalows, Supreme
Court and High Court

Judges Residences
3. Hostels 163.15 70.55 34.80 57.65 80.50
4. Rashtrapati Bhawan Actuals Actuals Actuals Actuals Actuals

Vice Presidents House
& PM’s House
Sl. Category Service Annual Special Repairs

No. Charges Repair
(Rs. Per sqm (Rs. Per Age 0-20 Age 21-40 Above 40
per year) sqm per
year) Years years years
(Rs./Sqm/year.) (Rs./Sqm/year) (Rs./Sqm/year.)
1 2 3 4 5 6 7
NON-RESIDENTIAL
BUILDINGS
1. Normal offices 144.75 62.60 59.65 99.40 139.15
2. North & South Block 71.05 30.80 - - 99.40

Sectt.
3. Parliament House & 271.05 117.30 191.85 - 191.85
Parliament House
Annexe
4 Supreme Court 271.05 117.30 191.85 - -
5. Hospitals 360.55 156.05 92.45 153.05 214.70
6. Dispensaries 360.55 156.05 92.45 153.05 214.70
35
463/1563
G-28011/113/2022-IAB
634850/2022/IAB
NOTES :
1. The above plinth area rates do not cover expenditure on Conservancy charges.
2. These rates also do not include the extra amount admissible for maintenance and repairs in hilly region
3. The plinth area rates based on year 1979(available in annexure-5 Maintenance Manual 2019) are duly
updated upto 01.04.2019.
36
464/1563
G-28011/113/2022-IAB
634850/2022/IAB
ANNEXURE 2 (A)
Plinth Area Rates for Electrical Engg. Maintenance
Proposed Provision
S. Category Rate in per Sqm. per year for day to day service and
No. repair, maintenance w.e.f. 01.04.2019
Concentrated Groups Scattered Groups
Age 0 to 10 Above 10 Age 0 to 10 Above 10
years years years years
RESIDENTIAL BUILDINGS
1. Type I to IV 69 77 83 93
2. Type V and above 84 94 101 113
3. M.Ps Flats, Ministers Bungalows, 167 187 200 225
Supreme Court Judges Residences
4. Hostels 111 124 133 150
5. Rastrapati Bhawan, Vice Presidents As per Actual
House & PM’s House
NON RESIDENTIAL BUILDINGS
1. Normal Office/Temporary Office 98 110 118 132
Buildings/Dispensaries
2. North & South Blocks. 84 94
3. Parliament House and Parliament 280 314
House Annexe
4. Supreme Court 167 187
5. Hospitals 222 249 266 300
Note: 1. These plinth area rates cover only expenditure on maintenance on EI and Fans i/c compound light.
Cost for maintenance in night shift . If required can be added as per actual requirement. Funds will be
provided for maintenance of other E&M e.g. Air Conditioning, Pumps, DG sets, Sub station, Fire Alarm, Fire
fighting, Lifts etc. services on actual requirement.
2. The rates do not include the extra amount admissible for maintenance and repairs in hilly region.
37
465/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 3
REGISTER OF SPECIAL REPAIRS

Special Repair Group...................
S.No. Complaint House No./ Location Approximate Repairs required in Schedule

No. Locality of Repairs Quantity of
Less Within 1 Within 3 Repairs
than month months
15
days
1 2 3 4 5 6 7 8 9
38
466/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 4
REGISTER OF PERIODICAL REPAIRS/ARMO
SI. No. Complaint House No./ Request regarding Due/not Date Date of Date of
No. Locality White Door/ Due planned intimation completion of
washing/ window for the to allottee work
Distempe- Painting, work
ring, Painting of
Fans Fans, D.B
cleaning, Open
Surface metal
Dressing conduits
of lawn etc.
Vegetation
cleaning
etc.
1 2 3 4 5 6 4 8 9
39
467/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 5
YARD STICK OF WORK-CHARGED STAFF

YARDSTICK FOR CIVIL WORK - CHARGED STAFF (RESIDENTIAL BUILDINGS)
S. No. Categories Plinth area in Sq. ft.
1. 2. 3. 4. 5.
1. Mason Type 1,7, 8 Pre 1947 construction 2 lakhs

MP flat. and Officers hostels Post 1947 construction 2.5 lakhs
Type 2-6 Pre 1947 construction 2.5 lakhs
Post 1947 construction 3 lakhs
2. Carpenter Type 1-3 3 lakhs

Type 4-6 3.5 lakhs
Type 7, 8, MP flats & Officers 2.8 lakhs
Hostel
3. Plumber All types 3 lakhs*

* This does not include additional
workers on night duty in selected
areas.
4. Type 1-3 3 lakhs@ @ This does not include

Type 4-8 4 lakhs@ addl. workers on
night duty of seasonal Labour
for cleaning branch sewers
Notes: (1) Beldar for each Carpenter and 1 for each Mason. In addition the strength of Beldar should be 150% above
what is worked out on the basis of Carpenters and Masons.
(2) Mate and Blacksmith - No Mate or Blacksmith should be employed for maintenance of building.
(3) Painter and Upholsterer - No yardstick is prescribed in respect of
(i) Painter including Furniture Painter and
(ii) Upholsterer.
(4) Caneman - No Caneman should be employed in any Division, except one in ‘B’ Division and two in Parliament
Works Division for urgent and emergent works. Canning should normally be got done through blind men.
YARDSTICK FOR CIVIL WORK CHARGED STAFF (NON-RESIDENTIAL BUILDINGS)
S.No. Category Parliament Other Monumental Hospitals Other Public bldgs. Office Buildings
House Buildings like Schools, Courts,
Airport Terminal bldgs.
etc.
1. 2. 3. 4. 5. 6. 7.
1. Mason 1 No. 5 lakhs (Pre1947 Plinth Area in sq. ft. 3 lakhs

constn.) 1.6 lakhs
(Post 1947 2
lakhs constn.)
2. Carpenter 1 No. 7.5 lakhs 3 lakhs 3 lakhs 5 lakhs
3. Plumber 1 No. 7.5 lakhs 3 lakhs 3 lakhs 3.6 lakhs
40
468/1563
G-28011/113/2022-IAB
634850/2022/IAB
1. 2. 3. 4. 5. 6. 7.
4. Sewerman 1 No. 7.5 lakhs 3 lakhs 6 lakhs 6 lakhs

5. Beldar Twice the number of workers in the categories of Mason and Carpenter
* Requisitioned buildings, if used for office purposes may be clubbed with ‘Office Buildings’, but if used for other
purposes such as hospitals, schools etc., they may be clubbed with the respective head.
For outsourcing of comprehensive maintenance, yardsticks of number of workers shall be 75% for all type of buildings.
YARDSTICK FOR ELECTRICAL WORK CHARGED STAFF
Type of Buildings Wireman/One per point Ratio of Wireman Painter

to Khallasi one per point
1. 2. 3. 4.
(I) Residential
(1) Type l to IV Qrs. 3300 2:1 15000
(2) Type V & above MPs residences 3300 2:1 15000
(3) VIP/Ministers’ bungalow 3300 2:1
15000
(II) Non- Residential Buildings

(1) Monumental bldg. 2000 2:1 10000
(2) Multi-storeyed bldgs 2000 2:1 10000
(3) Hospital & Laboratories 2000 2:1 10000
(4) Schools, Colleges, Single/Double 3300 2:1 10000
Storeyed Offices/Hutments
(6) Press bldgs., & Workshop 2500 2:1 10000
For outsourcing of comprehensive maintenance, yardsticks of number of workers shall be 75% for all type of buildings
.
YARD STICK FOR HORTICULTURE STAFF
A. MALI
SI. No Type of Area Norms (1 Mali for)

1. H.M. Houses and officers entitled to 0.75 acre
free accommodation
2. MPs accommodation and Govt. officers 1.25 acres
bungalows.
3. Flats 1.35 acres
4. Permanent office accommodation 1.25 acres
5. Open spaces 3.00 acres
6. Play grounds 2.00 acres

7. Public Parks 2.00 acres
8. Prestigious works/Rajpath/C-Hexagon 1.00 acres
9. Hedge cutting 10000 Running ft.
10. A Potted plants ( Earthen) at Nursery 2000 plants
10. B Potted plants (Earthen) in 7 5 0 plants
Flats/Bungalow/Offices
41
469/1563
G-28011/113/2022-IAB
634850/2022/IAB
10C Potted plants (Cement) if permitted 300 plants
10D Potted plants (Cement) in multistoried 250 plants

Buildings if permitted
11. Mowing of lawn *15 acres
SI. No Type of Area Norms (1 Mali for)

12. Trees No. of trees Slow growing Fast growing
trees trees
250 Upto 4 yrs. old Upto 3 yrs. old
300 4-8 yrs. 5-6 years

1200 Beyond 8 yrs. Beyond 6 yrs.
13. Maintenance Shrubs Plants 500 Nos.
14. Rajpath Cleaning & Sweeping
A. Rajpath and C- Hexagon 1.50 Acre/Per Sweeper

B. Rajpath beyond the Canal 1.75 Acre/Per Sweeper
15. Sweeping of Public Parks 1.50 Acre/Per Sweeper
For outsourcing of comprehensive maintenance, yardsticks of number of workers shall be 75% for all type of buildings.
( Ratio of Sr. Malis to Malis - 1:3)
* These works have already been included in the above works and therefore no separate staff is to be provided
for these works unless at the places where only hedge cutting work/mowing of lawns is to be performed.
B. CHOUDHARY :
One Choudhary over 18 Malis/Sr. Mali
42
470/1563
G-28011/113/2022-IAB
634850/2022/IAB
ANNEXURE 6 (A)
Performa for Calculation of Maintenance
COST INDEX
Repair Cost Index for Delhi with
01/04/2019 rates as base 100
S. Description of Item Unit Rate as on Weight-age Rates Revision Repair Cost
N. 01.04.2019 as on -- index as on--
(b) (c) (bxc/a)
(a)
1. Aggregate 10 mm & 20 mm average Cum 1400.00 4.00
2. Cement quintal 503.00 9.50

3. Acrylic Washable Distemper kg 50.00 17.00
4. Acrylic Emulsion Paint Litre 220.00 7.00
5. Paint (Synthetic enamel) Litre 160.00 17.50
6. Fine Sand Cum 900.00 4.00
7. Timber (2nd class Teak and 69550.00
Salwood in scantling) Cum 9.50
8. Beldar Per day 584.00 21.50 (X)
9. Mason/ Fitter/ Carpenter/ Painter 710.00 (Y)
Per day 10.00
Total 100 (Z)
43
471/1563
G-28011/113/2022-IAB
634850/2022/IAB
ANNEXURE 6 (B)
Service Cost Index for Delhi with 01/04/2019 rates as
base 100
Sl. Description of Item Unit Weighted Average Weight age Rate Revision as Service
No. Rates of Work Charged on Cost index
Staff and Out Sourced as on—
Worker as per strength (bxc)
as on 01.04.2019 as base (a)
(b) (c)
100
(a)
1 2 3 4 5 6 7
1. Workers
(i) Beldar/Unskilled
a) Work Charged Per day
b) Out Sourced 1167 24
584
(ii) Mason/Carpenter/Skilled
a) Work Charged Per day 1400
b) Out Sourced 710 30
2. Minimum Wages
11.50
Mason/Carpenter/Plumber /Skilled
Per day 710.00
Beldar/Unskilled 584.00
1294.00
Avg = Rs.647.00
3. Materials Material costing for repairs

cost index excluding labour Px34.50
component 100
(Z- (X+Y) 34.50
converting to 100%
Z-(X+Y)x 100 = P
68.5
Total 100
Note:- (1) For work charged staff daily rates are average monthly salary/30 (as collected from
field units)
(2) Minimum wages as on 01.04.2019 as per CLC notification no. 1/8(3)/2019/LS-II dated 27.03.2019
(3) Weighted Average Rates of Work Charged Staff and Outsourced Workers rates shall be considered in the proportion of Work
Charged and Out Sourced Staff as the case may be for column No. 4.
For example if there are 80 Nos. Skilled Work Charged Staff @ Rs. 1400/- per day and 20 Nos. Out Sourced Skilled Worker @ Rs.
710/- per day. Then the weighted average rate shall be
= (80x1400+20x710)/100 = Rs. 1262/- per day.
44
472/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 7
(A) INSPECTION OF BUILDINGS (CIVIL)
(a) House No. and Type : (b) Location :

(c) Date of Last Inspection : (d) Date of present inspection :
S. Item Needs Repair Needs Replacement Priority

No. No. Action Quantity Cost Quantity Cost Immediate Annual Routine
Repairs
1. Walls
1.1 Cracks
1.2 Repair to plaster
1.3 Repair to brick work
1.4 Dampness
2. Floors
2.1 Cracks
2.2 Settlement
2.3 Slopes
2.4 Skir ting cracks
2.5 Dados cracks
3. Doors, Windows, Ventilators & Cupboards

3.1 Glass panes broken
3.2 Panels in shutters broken
3.3 Panels fit improperly
3.4 Improper/missing fittings
3.4.1 Hinges
3.4.2 Handles
3.4.3 Tower Bolts
3.4.4 Aldrops
3.4.5 Floor door stopper
3.4.6 Knobs
3.4.7 Cleats
3.4.8 Hooks & Eyes
3.4.9 Curtain Rods
3.4.10 Stays
3.4.11 Pelmets
4. Roofs
4.1 Leakages/Damp patches
4.1 Water proofing treatment
4.2 Golas
4.3 Khurras
4.4 Brick drip course
4.5 Rain water pipe
4.6 Regrading
4.7 Top Layer of tiles
4.8 Parapet, coping
5. Water Supply & Sanitary fittings

5.1 Leakages in pipe joints
5.2 Functioning of washers
5.3 Functioning of traps in fittings
5.4 Functioning of floor traps
45
473/1563
G-28011/113/2022-IAB
634850/2022/IAB

Repairs
5.5 Functioning of overhead/low level cistern

5.6 Air Locking
5.7 Leakages in pipe joints
5.8 Condition of overhead tank
5.9 Cleaning of overhead tank
5.10 Fittings
5.10.1 Washbasin
5.10.2 Soap container
5.10.3 Mirror
5.10.4 Glass shelf
5.10.5 Towel rail
5.10.6 Hangers
5.10.7 Sinks
5.10.8 Taps
5.10.9 Pillar cocks
5.10.10 Showers
5.10.11 Cisterns
5.10.12 Ball valves
5.10.13 Seat cover
5.10.14 Steps
6. External Services
6.1 Manhole covers
6.2 Covers to gully traps
6.3 Cleaning of manholes
6.4 Plinth protection
6.5 Cleaning of storm water drain
6.6 Approach roads
6.7 Service lanes
7. Finishing
7.1 White washing/colour washing/distemper
(a) When was it done last?
(b) When is it due?
(c) Existing condition.
7.2 Painting
(a) When was it done last?
(b) Existing conditions
(c) When is it due.
8. Common Areas
8.1 Railing to staircase
8.2 Staircase steps
8.3 Staircase nosing
8.4 Shafts
46
474/1563
G-28011/113/2022-IAB
634850/2022/IAB
(B) INSPECTION OF BUILDINGS (ELECTRICAL)
(a) House No. and Type : (b) Location :

(c) Date of Last Inspection : (d) Date of present inspection :

Repairs
1. Switch Boards
1.1 Regulator
1.2 Switches
1.3 Fixing of tiles
2. Fans
2.1 Canopy fixing
2.2 Speed and noise
3. Socket outlet points and connection

3.1 Tile
3.2 Switch
3.3 Outlet connection if any
4. Fittings
4.1 Reflector
4.2 Louvers/perspex cover
4.3 Suspension rod
5. Exhaust Fans
5.1 Speed and noise
5.2 Louvers
5.3 Connecting wires i/c. ceiling rose
6. Call bells
6.1 Bell push
6.2 Connecting wire
6.3 Ball Buzzer
7. Sub distribution boards/ DB/Main Board

7.1 Switch covers
7.2 Fuse Kit Kats
7.3 Earth connection
7.4 Fuse rating
7.5 Inter connection
7.6 Boards
(C) INSPECTION OF BUILDINGS/GARDENS
(A) Lawn :
(i) Weeding
(ii) Patch r epair
(iii) Renovation
(iv) Regrassing
(B) Hedge :
(i) Gap filling
(ii) Replacement
47
475/1563
G-28011/113/2022-IAB
634850/2022/IAB
(C) Pruning & Training :

(i) Naturally required pruning
(ii) P r uni ng required for security
purpose of building as well as occupant
(D) Planting Beds :

(i) Needs Replacement
(ii) Gap filling
(E) U/F Water Supply:

(i) Matter to be reported to U/F Water
Division after inspection.
(F) Rockeries :
(i) Gap filling of dead one
(ii) Replacement of damaged, weak
(iii) Replacement of stones
(iv) Thinning, trimming
(v) Redesigning of paths,
Maintenance of paths
(G) Kitchen Garden:
(i) Change in site
(ii) Plan for planting of vegetables
(H) Road Side Plantation :

(i) Gap filling Nos.
(ii) Trimming, pruning
(iii) Tree Guards not required & to be removed/repair/painting etc.
(iv) Proposal for new plantation, Digging of holes etc.
(v) Misc.
(vi) MOU-Detailed report(performance & financial achievements)
48
476/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 8
RESPONSIBILITY FOR DETECTION/REMOVAL OF UNAUTHORISED CONSTRUCTIONS
S. Type of Area where it takes place Responsibility for Responsibility for

No. unauthorised detecting and cancellation/eviction proceedings.
construction reporting /removal
1. Unauthorised Inside a residential quarter/ C.P.W.D Directorate of Estates to cancel the

construction shop allotted by the allotment & initiate eviction
Directorate of Estates proceedings evict the person concerned
from the premises.
2. Unauthorised In a lawn/space attached to a C.P.W.D Dte. of Estate to cancel the allotment

construction specific residential quarter/ and initiate eviction proceedings &
shop or by an identifiable evict the person concerned
allottee/shopkeeper from the premises.
3. Unauthorised On common lawns of C.P.W.D. C.P.W.D.

construction residential qtrs/markets not
attributable to a specific
quarter or a specific allottee
and internal roads not
handed over to local bodies.
4. Unauthorised On open lands which do not L&DO/C.P.W.D./ L&DO/C.P.W.D./

construction form part of open space Land owning Land owning agency.
attached to specific quarters/ agency.
shops or which do not
form part of common lawns
of quarters/markets.
5. Unauthorised Roads/Lands/Open space Land owing agency Land owing agency

construction declared as public streets handed
over to local board
49
477/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 9
TEMPORARY FUNCTION AT VVIP RESIDENCE/OFFICE/HYDERABAD HOUSE/RAJGHAT

COMPLEX/PARLIAMENT HOUSE
Ex. Engineer (C) & (E) to discuss the arrangement with the designated officer in-charge of the function.
1. Date, time, venue and period of function.
2. Shamiana requirement/open air.
3. Seats/Chairs requirement.
4. No. of Microphones requirement.
5. Microphone stand/Desk/Podium requirement.
6. Lighting arrangement with special fittings, air circulators, pedestal fans.
7. Standby power arrangement.
8. Duplicate source of supply with change o ve r sw i t c h
9. Durries/carpets/pillows/cots
10. Intimation to NDMC/MCD about water continuity.
11. Intimation to NDMC/DESU about electricity continuity and operation of street/road lights wherever necessary.
12. Drinking water arrangement - Cold water/tanker etc., ice requirement, water lines/leakage tests.
13. Catering arrangement.
14. Special electric power for catering purposes.
15. Standby amplifier and mixer with manual change over.
16. Battery operated amplifier(Additional)
17. Whether generating set to be in operation at the time of function?
18. Music/tapes arrangement.
19. Position of loud speakers.
20. Tape recording facilities of the proceedings
21. Video recording requirement.
22. Extra power outlets for A.I.R./Doordarshan.
23. Special enclosures for Press/MPs/Ministers.
24. Power requirement for metal detectors. ‘X’ Ray machines and locations
25. Flower decoration requirements
26. Bouquet requirements
27. Loss flower petal requirements
28. Security/Safety in case of rain.
29. Security lights, street lights - Status.
30. Whether working and lamps duly replaced wherever required?
31. Any covered area needing temporary air Conditioning/air cooling
32. HT/LT Supply for the function checked for proper operation including terminations/contacts
33. All fuses of right size and category provided in switches/feeder pillars/switch boards/distribution boards including
connection.
34. Switches and boards in open area are covered and properly made weather proof.
35. Cables and wires laid overhead or in ground are safe and trip free.
36. Standby generating set supply tested for automatic operation or on load as the case may be.
37. All contacts/switch boards/wires cables/pillars/checked for perceptible heating and remedial action taken.
38. Souvenir to be printed or circulated.
39. Any escort to be arranged.
40. Vehicle to be arranged.
41. Installations checked by any other official
42. Temporary water taps or Urinals (Gents/Ladies) required.
43. Prior intimation to A.I.R/Doordarshan/Press to be given by CPWD/Client.
44. Has security personnel been consulted on the arrangement.
45. How many hours/day before the actual function all the above arrangements are required to be made.
46. Do you have a list of telephone nos. of office/residence of JE/AE/EE/SE/CE/ADG and DD(H)/AD(H)/other
departments like security/client/NDMC/DESU/MCD who are concerned with the function?
47. Do you have some emergency wires, cables, spares and lamps for immediate replacement of any item if
required?
50
478/1563
G-28011/113/2022-IAB
634850/2022/IAB
48. Has fire service been informed and portable fire extinguishers provided at site with sand buckets?
49. Has First Aid Box for emergency medical aid kept at site?
50. Car calling system provided or not?
51. Any other service expected by the designated officer for the function
52. Any other service expected by the designated officer for the function?
(a) Arrangements as stated above have been made, duly checked and found to be in satisfactory condition.
(b) The arrangements have also been checked
by................................on.............at.....................time
and found to be satisfactory.
Date/Time. J.E. Date/Time A.E Date/time E.E
51
479/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure – 10
MAINTENANCE NORMS, FREQUENCY OF APPLICATION OF FINISHING ITEMS

S.No. Item Periodicity
Residential Office Hospitals Laboratories Schools
Bldg. Bldg.
1 2 3 4 5 6 7
A Civil
1. Painting with plastic/Acrylic Emulsion 3 years 3 years 1 year 2 years 2 years
paint, Acrylic Synthetic enamel paint, Oil Corridor
bound distemper etc. O.T.
Rooms
2 Years –
Other
areas
2. Painting external surface with exterior 5 years 5 years 5 years 5 years 5 years
emulsion or equivalent paint.
3. Painting external surface with water 3 years 3 years 3 years 3 years 3 years
proofing cement paint.
4. Cleaning and disinfecting of water 6 months 6 months 3 months 3 months 6 months
storage/distribution tanks, water mains.
5. Cleaning of Manholes/Gully chambers 1 year 1 year 6 months 1 year 1 year
and flushing of building sewers.
6. Cleaning of storm water drains. 1 year 1 year 1 year 1 year 1 year
7. Painting steel water tanks inside with 3 years 3 years 1 year 2 years 2 years
bitumastic paint.
8. Polishing wooden doors/windows with 3 years 3 years 2 years 2 years 2 years
spirit polish/synthetic acrylic polish.
9. Cleaning Electrical installation, fans etc. 1 year 1 year 1 year 1 year 1 year
10. Premix, semi dense/dense carpeting of 5 years 5 years 5 years 5 years 5 years
roads.
11. Collection of water samples for physical, 6 months 6 months 3 months 3 months 6 months
chemical and bacteriological analysis of
water.
52
480/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 11
CHECK LIST/NORMS FOR HORTICULTURE MAINTENANCE

FOR BUNGALOW PROVIDED WITH 1 OR MORE MALI / PER BUNGALOW
No. Item of work Nos./Qty./Frequency Nos./Qty./Frequency Comments of
Required Actually done Inspection Officer
1 Irrigation Daily
2 (i) Manuring Seasonal
(ii) Fertilization in winter
in summer and rainy season-
As per requirement
3 Lawn Moving
Summer Fortnightly
Winter Monthly
Rains Weekly
4 Plant Need Based
Protection
5 Pruning & Training. Yearly/Need base with
of Trees/Shrubs the permission of
Creepers etc. Forest department
6 Cultivation & As and when required
Weeding
7 Seasonal
Flowers
Winter Yearly
Summer Yearly
Rains Yearly
8 Top dressing Once in a year and it
with soil & /or can be done twice in
manure a year as per site requirement
9 Repair & As and when required
replacement
of plants,
leveling etc.
10 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
11 Any other item On need basis
(Hort., Civil,
Elect., U/F
water supply)
required for proper
maintenance
53
481/1563
G-28011/113/2022-IAB
634850/2022/IAB
12 Outdoor Need based

potted
plants
13 Indoor potted Need based
plants &
planters
14 Planter beds Need based
15 Ground cover Need based
as part of grass
16 Kitchen (Only for bungalows
garden of Ministers, MP's
and Judges and other
officers who are
provided with rent
free furnished
accommodations but
there is variation for
individual occupants.
17 Special in case of VVIP's
requirement residences.
FOR BUNGALOWS ONE MALI FOR MORE THAN ONE BUNGALOW
No. Item of work Nos./Qty./Frequency Nos./Qty./ Frequency Comments

Required Actually of Inspection
done Officer
1 Irrigation Daily
summer and rainy season-
As per requirement
3 Lawn Moving
Summer Fortnightly
Winter Monthly
Rains Weekly
4 Plant Need Based
Protection
5 Pruning & Trg. Yearly/Need base with
of Trees /Shrubs the permission of
Weeding
7 Seasonal
Flowers
Winter Yearly
Summer Yearly
Rains Yearly
54
482/1563
G-28011/113/2022-IAB
634850/2022/IAB
8 Top dressing Once in a year and

with soil & /or can be done twice in
manure a year as per site requirement
replacement
of plants,
leveling etc.
10 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
11 Outdoor Need based
potted
plants
12 Indoor potted Need based
plants &
planters
as part of grass
15 Kitchen (Only for bungalows
garden of Ministers, MP's
and Judges and other
officers who are
provided with rent
free furnished
accommodations but
there is variation for
individual occupants.
(Hort., Civil,
Elect., U/F
water supply)
required for proper
maintenance
FOR TYPE V AND ABOVE FLATS DI, DII, CI, CII FLATS
No. Item of work Nos./Qty./Frequency Nos./Qty./ Frequency Comments of

Required Actually done Inspection
Officer
1 Irrigation On visit of Mali
2 (i) Manuring Once in a year

As per requirement
55
483/1563
G-28011/113/2022-IAB
634850/2022/IAB
3 Lawn Moving
Summer Fortnightly
Winter Monthly
Rains Weekly
4 Plant Need Based
Protection
Weeding
7 Top dressing Yearly
with soil & /or
manure
replacement
of plants,
leveling etc.
9 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
10 Outdoor/Indoor Need based
potted
plants
(Hort., Civil,
Elect., U/F
water supply)
required for proper
maintenance
FOR RESIDENTIAL COLONIES TYPE IV INDIVIDUAL GARDENS ATTACHED TO FLATS
No. Item of work Nos./Qty./Frequency Nos./Qty./ Frequency Comments of

Required Actually done Inspection
Officer
1 Irrigation On visit of Mali
As per requirement
3 Lawn Moving
Summer Monthly
Winter Monthly
Rains Monthly
56
484/1563
G-28011/113/2022-IAB
634850/2022/IAB
4 Plant Need Based

Protection
Creepers Etc. Forest department
Weeding
with soil & /or
manure
replacement
of plants,
leveling etc.
9 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
10 Indoor and Not applicable
Outdoor plants
(Hort., Civil,
Elect.,)
required for proper
maintenance
FOR RESIDENTIAL COLONIES TYPE I to III INDIVIDUAL GARDENS

Required Actually done of Inspection
Officer
Creepers Etc. Forest department
2 Hedges Cutting
Summer Monthly
Rains Monthly
Winter Monthly
(Hort., Civil,
Elect.)
required for proper
maintenance
57
485/1563
G-28011/113/2022-IAB
634850/2022/IAB
FOR OPEN SPACES/PARKS IN RESIDENTIAL COLONIES

Officer
1 Irrigation Daily
As per requirement
3 Lawn Moving
Summer Fortnightly
Winter Monthly
Rains Weekly
4 Plant Need Based
Protection
Weeding
7 Seasonal
Flowers
Winter Wherever feasible
Summer
Rains
with soil & /or
manure
replacement
of plants,
leveling etc.
10 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
11 Annual Tree Once in a year
plantation under (in monsoon)
Van Mahotsav
Programme
(Hort., Civil,
Elect.).
required for proper
maintenance
58
486/1563
G-28011/113/2022-IAB
634850/2022/IAB
FOR PRESTIGIOUS OFFICE/COMPLEX

Officer
1 Irrigation Daily
As per requirement
3 Lawn Moving
Summer Fortnightly
Winter Monthly
Rains Weekly
4 Plant Need Based
Protection
Weeding
7 Seasonal
Flowers
Winter Yearly
Summer Yearly
Rains Yearly
with soil & /or
manure
replacement
of plants,
leveling etc.
10 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
(Hort., Civil,
Elect.)
required for proper
maintenance
12 Outdoor Need base as per

potted requirement of site
plants
59
487/1563
G-28011/113/2022-IAB
634850/2022/IAB
13 Indoor potted Need base as per

plants & requirement of site
planters
15 Rockeries Need based
16 Flower vases Need based
FOR OTHER OFFICES

Officer
1 Man Power As per Yard Stick
2 Irrigation As per turn
As per requirement
4 Lawn Moving
Summer Fortnightly
Winter Monthly
Rains Weekly
5 Plant Need Based
Protection
7 Cultivation & Need based
Weeding
8 Seasonal
Flowers
Winter Yearly
Summer Yearly
Rains Yearly
9 Top dressing Yearly / Need based
with soil & /or
manure
10 Repair & Half Yearly
replacement
of plants,
leveling etc.
11 Hedges Cutting
Summer Fortnightly
Rains Fortnightly
Winter Monthly
60
488/1563
G-28011/113/2022-IAB
634850/2022/IAB

(Hort., Civil,
Elect.)
required for proper
maintenance
13 Outdoor Need base as per

potted requirement of site
plants
14 Indoor potted Need base as per
plants & requirement of site
planters
Notes :
1 Where item of work cannot be indicated in terms of numbers /quantity/frequency, it shall be described
as satisfactory or unsatisfactory.
2 Any nos./qty./frequency of work not supplied / executed during this month due to valid reasons /
directions, to be carried over to the following month.
3 Above programme cannot be adhered to under conditions beyond control, such as staff on leave,
strike, adverse climatic conditions, failure of water supply and availability of funds etc.
4 Green grass can only be maintained & not the lawns. Weeding beyond a particular stage is possible
and Malba' be treated as part of grass.
61
489/1563
G-28011/113/2022-IAB
634850/2022/IAB
CHECK LIST/NORMS FOR HORTICULTURE MAINTENANCE

FOR PM HOUSE / OFFICE/ VICE PRESIDENT HOUSE
FOR BUNGALOWS PROVIDED WITH ONE OR MORE MALI PER BUNGALOW
Sl. Item of work Nos./Qty./Frequency Nos./Qty./Frequency Comments
No. Required Actually done Officer of Inspection
1 Irrigation Daily
(ii) Fertilization In winter, summer and rainy
season - As per requirement
3 Lawn Moving
Summer Need based
Winter Need based
Rainy Need based
4 Plant protection Need based
5 Pruning & Trg. Of Trees/ Yearly/ Need base with the
Shrubs Creepers etc. permission of Forest Department
6 Cultivation & Weeding As and when required
7 Seasonal Flowers
Winter Yearly
Summer Yearly
Rains Yearly
8 Top dressing with soil Need based
&/or manure
9 Repair & replacement of As and when required
plants leveling etc.
10 Hedges cutting
Summer Need based
Rains Need based
Winter Need based
11 Any other item (Hort., Civil, On need basis
Elect., U/F water Supply)
required for proper
maintenance
12 Outdoor potted plants Need base as per requirement
of site
13 Indoor potted plants & Need base as per requirement
planters of site
16 Kitchen garden Need based
17 Flower arrangement in Need based
Flower vase and other Floral
arrangement.
18 Special requirement Need based
62
490/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure-12
PRESTIGIOUS OFFICES/OFFICE COMPLEXES
1. Parliament House & Annexe

2. Supreme Court of India
3. Vice President’s House
4. Prime Minister’s House & PMO
5. Vigyan Bhawan
6. Hyderabad House
7. U.P.S.C.
8. Samadhies
9. Delhi High Court (PWD)
10. North Block & South Block
11. Memorials
12. Teen Murti House
13. Old Secretariat (Vidhan Sabha)
14. Raj Niwas Secretariat (PWD)
15. National Gallery of Modern Art
16. National Museum
17. Any other office declared as prestigious by DG/MoHUA
63
491/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 13
DETAILS OF HORTICULTURE WORKS UNDER A SUB-DIVISION
NAME OF DIVISION Total No of Flats (GF) quarters ..............................Nos. ..........................Acres
NAME OF SUB-DIVISION Total No. of Bungalows ..............................Nos. ..........................Acres
No. of trees on Road ..............................Nos. ..........................Kms.
Length of hedges in R. Mt. ..............................Nos. ..........................R.mt.
No. of Parks/open spaces ..............................Nos. ..........................Acres
No. of Seed-beds ..............................Nos. ..........................Acres
Prestigious office complexes ..............................Nos. ..........................Acres
Other office complexes ..............................Nos. ..........................Acres
Sl. Item of work Quarterly Target Achievements Remarks
No. First Month Second Month Third Month
1. 2. 3. 4. 5. 6. 7.
A. MAINTENACNE
(i) Manuring No. of Flats/Bungalows ........

Acres .............
(ii) Fer tilization No. of Flats/Bungalows ........
Acres .............
(iii) Lawn mowing No. of Flats/Bungalows ........
Acres .............
(iv) Plant Protection No. of Flats/Bungalows ........
No of times .............
(v) Pruning & Trg. ........................ Nos.
(vi) Hedge Cutting No. of Flats/Bungalows ........

RMT .............
(vii) Seasonal Flowers No. of Flats/Bungalows ........
sqm .............
(viii) Potted plants ..................... Nos.
(ix) Flower Vases ..................... Nos.
(x) Planter beds No. of Flats/Bungalows ........
(Perennial) Acres .............
(xi) Floral Decoration in ..................... Nos.
Samadhies/Special
occasions
B. SPECIAL REPAIRS
(i) Gap filling of ..................... Nos.

Hedges/Plants
(ii) Replacement/ ..................... Nos.
Replanting of
hedges/Plantation of
trees/Shrubs
(iii) Plantation under Van
mahotsav
Programme/Make Delhi
Green Programme
64
492/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 14
DRILL OF MAINTENANCE ACTIVITIES
I. GENERAL ITEMS OF MAINTENANCE FOR JE/AE-REQUIRING PLANNING
DAILY/WEEKLY/MONTHLY
Applicable for SO(H)/AD(H)
S.No. ITEM ACTION BY JE ACTION BY AE
Daily Weekly Monthly Daily Weekly Monthly

1 2 3 4 5 6 7 8
Day to Day (a) Transfer the (a) Prepare an abstract (a) Forward weekly
Complaints complaints of of complaints on the last abstract of pending
Special Repairs & working day of the week. complaints to EE
Periodical Repairs for taking suitable
to the Respective action with suggestion
Registers & send if any.
reply to the (b) Devise ways to
complainants attend long pending
intimating the complaints by rede-
time frame to ployment of workers.
attend the
complaints.
(b) Check the
compliance of task
assigned to the
workers notebook
and complaint
register.
(c) Prepare the
abstract of com-
plaints at the
end of day.
(d) Review the
Complaints Re-
gister and identify
the complaints of
repetitive nature
from the same
premises.
2. Handing Handing over/ Send Occupancy (a)Intimate the

over/ Taking over of & Vacancy Report details of
Taking vacant possession to DOE, AE(E) vacant quarters
over of of premises & & AD(H). to Division
vacant preparing occu- Office.
premises pancy & vacation
report.
65
493/1563
G-28011/113/2022-IAB
634850/2022/IAB
S.NO. ITEM ACTION BY JE ACTION BY AE

1 2 3 4 5 6 7 8
3. Work plan (a) Marking (c) Draw programme of (a) Monitoring the (a) Send estimate (a) Chalkout
Attendance of the Annual Repairs, Attendance of of works cropped monthly
workers and Special Repairs & JE/SO(H)/ up during the programme of
Issue of materials Addition/Alterations Other Staff week. Additions/
works based on Alterations,
monthly/quarterly Special Repairs
programme. & Annual
Repair works
Section wise.
(b) Review (b) Monthly
availability of review/arrange
material for contract of material from
works. store etc.
(c) Submit estimates (c) Discuss
of works required to with EE the
be carried out. programme for
tendering etc. for
sanctioned
works.
4. Inspection. (a) Personally (a) Pay specific (a) Personally

inspect 25% of the attention to inspect 10% of
complaints cleanliness, the complaints
attended everyday. encroachments, attended other
general than those
deficiency in checked by JE
maintenance etc. twice a week
during his routine
inspection of
works
(b) Pay specific (b) Review the
attention to clean- Records main-
liness, encroach- tained at service
ments, general Centre twice a
deficiency, clearance week.
of construction
rubbish in main-
tanance etc.
during his routine
inspection of
works
66
494/1563
G-28011/113/2022-IAB
634850/2022/IAB
S.No. Item Action by JE Action by AE

1 2 3 4 5 6 7 8
5. Additions/ (a) List out the (a) Send cases of (a)Issue (a) Update the
Alterations cases of Addition/ Addition & acknowledgement value of Civil and
Alteration work Alteration works for the requests of Electrical Addition/
to sub-division Addition/ Alteration Alteration works
along with cost of works carried out in all
work to be paid the premises.
by Allottees.
(b) Send cases of
Additions/Alter-
ations to Division
for receiving
payment from
allottees
6. W.C. Staff (a) Complete (a) Monitoring of

Liveries & personnel cases of personnel matters
Personal workers, leaves, and welfare cases
Matters GPF, HBA, of W.C Staff
Festival Advance
etc. liaise with
Division for welfare
of workers
II. GENERAL ITEM OF MAINTENANCE FOR JE/AE - REQUIRING PLANNING PERIODICALLY

(Applicable for SO(H)/AD(H) )
S.No. Item Action by JE Action by AE

Seasonal Quarterly Annual Seasonal Quarterly Annual
1 2 3 4 5 6 7 8
1. Inspection (a) Inspect the (a) Physically (a) Inspect the (a) Physically
buildings twice a inspect 100% buildings Twice inspect 50%
year i.e. in March- buildings for a year i.e. in buildings for
April & Sep.-Oct. identifying March-April & identifying
for identifying items items of Sep.-Oct. for Annual Repairs,
of Preventive Main- Annual Repairs, identifying items Special Repairs
tenance and Annual Special Repairs of Preventive & Periodical
Repairs. & Periodical Maintenance. Repairs in the
repairs in the beginning of
beginning the year.
of the year.
(b) Inspect buildings (b)Inspect (b)Inspect impor- (b) Inspect
& services instal- structures tant buildings & structures yearly
lations after twice a s ervic es so as to ensure
monsoon for relief year so as installations after that these are
and rehabilitation to ensure monsoon for safe to use.
measures. that these are relief and
safe to use. rehabilitation
measures.
67
495/1563
G-28011/113/2022-IAB
634850/2022/IAB
S.No. Item ACTION BY JE ACTION BY AE

Seasonal Quarterly Annual Seasonal Quarterly Annual
1 2 3 4 5 6 7 8
2. Estimation (a)Prepare the (a)Send the

estimates for estimates for
Annual Repairs in Annual Repairs in
the beginning of the beginning of
year, prepare year, send
estimate for estimate
Special Repairs, for Special
Extraordinary Repairs, Extra
Repairs & for ordinary Repairs
maintenance of & for main-
services tenance of
services
3. Material (a) Assess the (a) Finalise the
materials for requirement of
store once in materials for
the month of store once in
March the month of
March
4. Reports (a) List out items (a) Update (a) Prepare (a) Update
Returns/ of dismantled Building Survey Report Building
Records items etc. for write Register of dismantled Register
off sanction. items etc.
Ill. SPECIAL ITEMS OF MAINTENANCE FOR JE/AE - REQUIRING URGENT ACTION
S.No. Item ACTION BY JE ACTION BY A.E.
1 2 3 4
1. V.I.P Maintenance & Functions (a) Fill up a set of six inspection reports of check (a) Send a set of six inspection reports
list already circulated by CE(E)I every month of check list already circulated by
CE(E)I after inspecting sub-station equipment, gene- every month to division office
after rating sets, services connections, AC plants, inspecting sub-station equipment,
lifts, W/S pumps, Filtration plants, S.I. System, generating sets, services connections,
Wetriser, Fire Alarm, Public Address system, AC plants, lifts, W/S pumps, Filtration
C.C.TV, Cable TV, Laundry, kitchen, incinerator, plants, S.I. System, Wet riser, Fire Alarm,
Equipment etc. Public Address system, C.C.TV, Cable
TV, Laundry, kitchen, incinerator,
Equipment etc.
(b) JE to be present in all functions attended by (b) Fill up the check list as mentioned
Ministers & other dignitaries. above well before every VIP function for
sending it to CE(C) & CE(E).
(c) Finalize the Capital cost of Furniture on (c) AE to be present in all functions
1st of April. attended by Ministers & others
dignitaries.
(d) Finalize the Capital cost of Furniture
on 1st of April.
2. New Allotments/Breakdowns a) Make house ready for occupation (a) Send estimates for Addition/Alteration
works and co-ordinate these works
with his Elect./Civil counter part.
b) Process estimates for addition/Alteration (b) Send estimates for restoration of
works services for Civil/Elect.
c) Process estimates for restoration of services
68
496/1563
G-28011/113/2022-IAB
634850/2022/IAB
IV. IMPORTANT ITEMS OF MAINTENANCE FOR EXECUTIVE ENGINEER
Sl.No. Item Daily W eekly Monthly Periodically
1 2 3 4 5 6
1. Day to Day (a) Review the (a) Review the abstract of

Complaints complaints received complaints at least once a week in
through senior officers normal course and twice a
as well as the com- week where complaints
plaints pertaining to pertain to VIP.
VIPs
2. Inspection (a) Turn by turn spend half a (a) Inspect the complaints (a)Physically inspect 25% of
day in every Service Centre, attended, other than those the buildings for identifying
covering 2-3 Service Centres a checked by the JE&AE at Annual Repairs, Special
week, examine the records, least twice a month and Repairs and Periodical
note books of W.C. Staff and record results of his repairs in the beginning of
review the functioning of the inspection in the Complaint the year.
Service Centre. Register.
(b) Pay specific attention to (b)Physically inspect
general deficiency in important buildings once a
maintenance of area, year to ensure that
cleanliness and structures are safe to
encroachment and take use and bring to the notice
immediate action in this of SE the cases where he
regard. has doubts with regard to
structural soundness. In
case of unsafe VIP
residences, EE will send
report directly to CE.
(c)Immediately after
monsoon, inspect
all-important structures and
users installations for likely
damage and relief measures.
3 Additions/ (a) Raise demands with

Alterations Allottees for payment to
be made by them for
the cases of Additions/
Alterations.
4. Estimation (a) Obtain sanction for (a) Review requisitions (a) Certify the necessity of
new works like Addition pending for preparing undertaking Special Repairs
Alteration. estimates. work on the estimates
initiated by JE/AE.
(b) Arrange Technical
Sanction for ARMO
woks in the beginning
of the year.
(c) Send estimates for S.R./
EOSR
5. Work Plan (a) Review works (a) Review requirement of

progress materials
with the AEs. (b) Sanction Survey Reports
Finalise tenders of Dismantled/Unserviceable
sanctioned works materials.
(c)Chalk out monthly
programme of
additions/Alterations,
Special Repairs and
Annual Repair works
Sub Division wise.
(d) Review sanction of
estimates sent.
69
497/1563
G-28011/113/2022-IAB
634850/2022/IAB
S.No. Item Daily W eekly Monthly Periodically

1 2 3 4 5 6
6. Meetings/Reports/ (a) Send the following (a) Have quarterly meetings
Returns/Records monthly returns to circle with the RWA and discuss
Office:- the issue of general
• MIS-M-1-EE maintenance.
• MIS-M-2-EE (b) Furnish certificate in the
• MIS-M-3-EE Register of buildings at the
end of every financial year
to the effect that additions
made in costs and
modification in building/
structure made have
been updated.
7. Handing over/ (a) Send monthly statement Send Quarterly report of
Taking over of of vacant quarters to DOE vacant qtrs. to S.E.
vacant premises
8. VIP Maintenance (a) Sign six sets of check list (a) Fix the capital
cost and functions. already circulated by CE(E)I of furniture on
1st
for sending to CE(C) and April of each year.
CE(E) every month. (b) Fill up the check
list already circulated by
CE(E) I well before
every function for sending
it to CE(C) &CE(E).
(c) EE to be present with
his junior staff in all
functions attended by VVIP.
9. W.C. Staff matters Review pending personnel
matters related to W.C.
Staff and others.
V. IMPORTANT ITEMS OF MAINTENANCE FOR SUPERINTENDING ENGINEER
S.No. Item Daily Monthly Periodically

1 2 3 4 5
1. VIP Maintenance (a) Monitor VIP complaints (a) Review monthly checklist (a) Review the functioning of various
and Functions and the complaints received sent by EE services as per details sent by
from senior officers EE before VIP functions.
(b) SE to be present in all functions
attended by VVIP in case EE is unable
to attend the same.
2. Meetings a) Conduct periodical (Six monthly)
meeting with Resident W elfare
Associations to discuss points
of common interest and general
performance.
(b) SE should examine Building Register
during his inspection to verify that it is
upto date.
Send Quarterly Report to DOE regarding
vacant quarters.
4. Inspection . (a) Review the performance of the
Service Centre twice a year and send
reports to CE.
(b) Inspect buildings for structural safety
consideration as per intimation by EE.
5. Work Plan a) Review the works of Addition/ (a) Review availability of Funds & Expr.
Alterations and Special repair with quarterly and make proposals
every Division to minimise the accordingly,
number of complaints. (b) Review TS periodically.
70
CPWD Maintenance Manual 2019 498/1563
G-28011/113/2022-IAB
634850/2022/IAB
ANNEXURE 15
USEFUL LIFE OF VARIOUS ELECTRICAL EQUIPMENTS / INSTALLATIONS ETC.
Sl. Description of Equipment/ Installation Life in years

No.
1. 2 3
A. Wiring of Electrical Installations
1 Conduit wiring non-coastal area 20
2. Conduit wiring coastal area 15
3. MS Pole 20
4. GI Pole 25
5. Outdoor luminaries 7
6. Indoor luminaries 5
B. Fans
1. Ceiling Fan AC 15
2. Exhaust Fan AC 6
C. External Electrical Lines
1. Permanent overhead line on steel / RCC poles 20
2. Underground Cable Lines 20
D. Substation Equipment
1. Switchgear LT/HT 20
2 Transformers 25
3. Servo voltage stabilizer 10
E Lifts
1. Electric Lifts residential complex 15
2. Electric Lifts Office building 20
3. Hospital Lifts 15
4. Escalators 15
F. Electric Motors and Pumps
1. Electric Motors three phase 15
2. (Diesel) Engine pump upto 10 H.P 10
3. (Diesel) Engine pump above 10 H.P. 12
4. Storm water pump 7
5. Water supply Pump( Centrifugal) 10
6. Sewage Pump 5
7. Diesel Generator set upto 50 KW 12
8. Diesel Generator set above 50 KW 15
G. Refrigerators, Coolers & Air Conditioners
1. Refrigerators 6
2. Cold storage plant with air-cooled condensing unit 8
3. Desert Coolers ( 1500-2000 cfm) (Evaporative type) 4
4. Water Coolers 5
5. Window type / Split type Air-conditioning units with air cooled 7
condensers
6. Packaged type Air-conditioning units / VRV System with water 10
71
G-28011/113/2022-IAB
634850/2022/IAB
cooled condensers
7. Packaged type Air-conditioning units / VRV System with air 8
cooled condensers
8. Central chilled water system of air-conditioning plant with water 20
cooled condensers
9. Evaporative type air-cooling plant (upto 25,000 cfm.) 10
H. Mechanical Machinery
1. Boilers 15
2. Incinerator 15
I Transport
1. Motor Car ( Diesel/CNG) 10 or

2 lakh
kilometre
whichever is
earlier
2. Motor Car ( Petrol) 15 or
2 lakh
kilometre
whichever is
earlier
J Fire Alarm/ Fire Fighting Equipment
1. Fire Alarm System 15
2. Water bases wet riser / sprinkler system 20
K Electronic Equipment
1. EPABX System 7
2. Server/ Computer and accessories 7
3. CCTV 7
4. Solar PV Panel 25
72
G-28011/113/2022-IAB
634850/2022/IAB
Annexure-16
P. W. D. 25.
State GOVERNMENT OF INDIA Division

Branch PUBLIC WORKS DEPARTMENT Sub-division
REGISTER OF IMMOVABLE GOVERNMENT PROPERTIES IN CHARGE OF THE PUBLIC

WORKS DEPARTMENT
(Central P.W.D Code, Paragraph 120)
Particulars of property Year of Recorded value

Station or locality
Register No. With
construction
Description, with Nature and Original Subsequent Progressive
Sub-number
Dimensions
or purchase
details of every description of and of (separately additions total
detached the different subsequent for land) or
structure* component additions, reductions
parts of each etc.
structure†
1 2 3 4 5 6 7 8 9
Funds from which Object of Record plants maintained (In the case
Construction of churches
the No. of
Constructed Maintained Original How Material Nature of Scale Name and
seats will
or used at with drawings designation of
be recorded
purchased present dimensions (site officer by
here)
(drawing, elevation, whom and
mounted section, when
etc. or etc.
tracing) Drawn Signed
10 11 12 13 14 15 16 17 18 19
73
501/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 17
LIFE SPAN OF FURNITURE ARTICLES

S.No. Type & Name of the item Life Remarks
A DURABLE
I Heavier
1 Sofa Set 15 yrs.
2 Dining Table 15 yrs.
3 Almirah 15 yrs.
4 Beds 15 yrs.
5 Dressing Table 15 yrs.
6 Side Board 15 yrs.
7 Chest or Drawers 15 yrs.
8 Central table 15 yrs.
9 Book case 15 yrs.
10 Writing table 15 yrs.
11 Easy Chair 15 yrs.
12 Santry Box 15 yrs.
II Lighter
13 Chairs 10 yrs.
14 Cabinets 10 yrs.
15 Framed mirror 10 yrs.
16 Peg Table 10 yrs.
17 Stools 10 yrs.
18 Tepoy 10 yrs.
19 Tepoy 10 yrs.
B NON-DURABLE
20 Grass matting 2 yrs. At the time of change of
occupancy or once in two years
which ever is earlier.
21 Chicks 2 yrs. -do-
22 Coir mattress 2 yrs. -do-
23 Jute mattress 2 yrs. -do-
24 Tepoy 2 yrs. -do-
25 Cotton Durries 5 yrs. Redying as described at least
once in three years or change
of occupancy at the time of use
whichever is earlier.
26 Cotton Durries 5 yrs. -do-
27 Cane Garden Chairs 2 years
28 Tepoy At the time of occupancy or six

months, whichever is earlier
29 Dust bin 2 years
30 Bath tubs 2 years
31 Folding beds 2 years
32 Foam mattresses 5 years Change of tapestry as described
or after 2 ½ years which ever is
earlier.
74
502/1563
G-28011/113/2022-IAB
634850/2022/IAB
S.No. Type & Name of the item Life Remarks

33 Foam Cushion 5 years Change of tapestry as described
or after 2 ½ years which ever is
earlier.
34 Cotton mattresses 5 years Regular maintenance includes
change of cloth in between as
described.
35 Curtains 5 years It may be considered whether it
could be made concurrent with
term of Lok Sabha /Tenure of the
member of LS/RS.
36 Woollen carpets 10 years
C UPHOLSTRY
37 Sofa sets 3 years
D DRY CLEANlNG
38 Sofa At the time of change of
occupancy or once in a year
39 Sofa chair -do-
40 Dining Chairs At the time of change of
occupancy or once in six months
41 Cotton Durries At the time of change of
occupancy or once in a year
42. Curtains At the time of change of

occupancy or once in six months
E PAINTING
43 Cane garden chairs -do-
44 Tepoy -do-
F POLISHING
45 Polishing At the time of change of
occupancy or once in 2 years
which ever is earlier.
75
503/1563
G-28011/113/2022-IAB
634850/2022/IAB
Annexure 18
GUIDELINES FOR VARIOUS PROVISIONS TO PREPARE ANNUAL MAINTENANCE ESTIMATES FOR

HORTICULTURE WORKS
1 Sludge Manure/Cow dung Manure 0.003 cum per sqm. Over the surface i.e 4000 x
For HORs, GOBs, Type I to VI flats, Samadhis, 0.003 per cum =12 cum per acre.
Offices, Hospitals, Prestigious works playground
etc.
2 Good Earth: 0.003 cum per sqm over the surface i.e.4000
For HORs, GOBs, Type I to VI flats, Samadhis, :0.003 per cum = 12 cum per acre.
Offices, hospitals, Prestigious works playground etc.
3 Fer tilizers: Area : Four applications (Nov., Dec., Jan., & Feb.)
For HORs, GOBs, Type I to JI flats, Samadhis, 10 gms. Per sqm. for garden area i.e. 0 gms. per
Offices, hospitals, Prestigious works playground etc. sqm.
4000 x 40 = 160 kgs..per
acre.
1000
DAP:DAP, Bonemeal, Oilcake, Agro &etc.
combined
@ 100kgs per acre i.e. 1 quintal per acre.
4 Empty Earthen Pots

(a) HORs etc. @Rs. 2000/-per acre/year
(b) Parks etc. Rs. 1100/- per acre/year
5 Cement Pots
(a) HORs etc. Rs. 800/- per acre/year
(b) Parks etc. @ Rs. 400/- per acre/year
6 Roses Rs. 1400/-per area per year.

(a) HORs
7 Shrubs. Trees, Fruit Plants, other plants Rs. 1000/- per acre/year
HORs/GOBs etc
8 Guidelines for Road side plantation @ 5 cum for 100 trees

Materials required @ 5 cum for 1200 shrubs
Manure/Sludge/Cow dung
Concentrated Organic Manure @ 2 Quintal for 100 trees

(Two applications) @ 2 quintal for 200 shrubs
9 Trees & Shrubs required for mortality replacement
1st 3 Years of plantation 25% of the total plantation
Beyond 3 years of plantation 10% of the total plantation
76

CPWD Maintenance Manual 2019

Uploaded by

Copyright:

Available Formats

CPWD Maintenance Manual 2019

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

CPWD Maintenance Manual 2019

Uploaded by

Copyright:

Available Formats

423/1563

CENTRAL PUBLIC WORKS DEPARTMENT

Published under the Authority of Director General, CPWD, New Delhi

5. SPECIAL REPAIR 18-20

9.2 Furniture / Furnishings 27

1.2 Maintenance Services

1.3 CPWD Citizens' Charter

1.4 Means of effecting maintenance

1.4.1 Repair estimates

1.4.2 Service Centre

1.4.2.1 Complaint Register

1.4.3 Modalities of maintenance

1.4.3.1 Through directly employed workers

1.4.3.2 Through contracts

1.5 Register of Buildings

1.6 Safety of Buildings

1.7 Cleanliness in the Colonies

1.8.2 Services to be provided by different disciplines of CPWD

1.8.3. Services not within the purview of CPWD

Departments in case more than one Department/Ministry is located in an office

However in case of GPRA / residential buildings sweeping, cleaning, mopping of common

1.9 Monitoring of maintenance

1.11 Essential staff quarters

2.1 Annual Building Survey and Program for Repairs

2.2 Annual Action Plan

Maintenance of premises including the services within it is detailed as under:

3.1 Online Maintenance Service (cpwdsewa)

(A) Resident’s Module

This feedback is taken automatically through an SMS responded by an user in response to

(B) Service Centre Module

• Not Admissible Complaint; and

(C) CPWD Management Module

(D) Call Centre Module

3.2 Disposal of Dismantled Material

3.3 Maintenance Stores

3.4 Occupation / Vacation of premises

3.5 Review of Performance of Service Centres

3.6 Tasks to be performed by various officers

3.6.1 Task of JEs/AEs [also applicable to SO(H)/ADHs]

3.6.2 Task of Executive Engineer [also applicable to DD(H)]

4.2 Day to day Repairs

4.3 Annual Repairs

works as per details given in Annexure -6.

4.4 Register of periodical repairs

4.5 Major Complaints

Register of special repairs

Horticulture item of works mentioned in para vi to xi

REGISTER OF SPECIAL REPAIRS

Authenticity of Special Repairs

in the register of Special Repairs.

getting drawings approved from the architectural unit.

CHAPTER 7: PREVENTIVE MAINTENANCE

8.2 Receipt, recording and attending of Complaints

8.3 Categorisation of Works

8.5 Survey and inspections

8.6 Works Programming

8.7 Monitoring and control

8.8 Register of works undertaken under special repairs and upgradation

9. 1.1 Constructions in Lutyen's Bungalow Zone area, New Delhi.

9.1.2 Upgradation and Addition/Alterations of Bungalows in LBZ.